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5★ · Banff

Fairmont Banff Springs

405 Spray Ave, Banff, AB T1L 1J4, Canada, Banff

4.74.7/517,218 reviews · Google rating
  • Architecture inspired by European castles
  • In the heart of the Rocky Mountains
  • Alpine setting in Banff
  • Historic charm with modern facilities

Hotel 5-star in Banff, Canada, in the heart of Banff, featuring 24-hour concierge, alpine wellbeing journey and Daybreak over the Rockies.

How much is a night at Fairmont Banff Springs?

Rates vary with the season, room category and your travel dates.

For an accurate budget, check your exact dates or contact the Concierge to compare stay options.

Is breakfast included at Fairmont Banff Springs?

Breakfast is available at the hotel, but it is not automatically included with every stay.

It depends on the rate booked. It is best to check the terms of your booking before arrival.

Is Fairmont Banff Springs open to the public and well located for exploring Banff?

The hotel is in Banff, in the heart of the Canadian Rockies, with an alpine setting shaped by nature and outdoor access.

Several viewpoints are within walking distance, including Bow Falls Viewpoint in 2 minutes and Surprise Corner in 5 minutes.

A word from the Concierge

Fairmont Banff Springs through the Concierge's eyes

The Fairmont Banff Springs hotel is located in Banff, Canada. This hotel, known for its castle-inspired architecture, offers a unique alpine setting. Nestled in the heart of the Rocky Mountains, it attracts visitors seeking nature and adventure. The Fairmont property stands out for its attentive service and warm atmosphere, perfect for a relaxing stay. What distinguishes this hotel is its seamless integration into the surrounding landscape. Guests appreciate the elegance of the premises and the friendly atmosphere. The hotel is a favored choice for travelers seeking luxury and comfort. It features modern amenities while preserving the historic charm of the building. Before you go, know that this hotel suits couples and families alike. Outdoor activities, such as skiing in winter and hiking in summer, are easily accessible. The high season attracts many visitors, so consider booking in advance. _My tip from the Concierge: opt for weekday stays to enjoy a quieter atmosphere and better value for money._

Why choose Fairmont Banff Springs?

Fairmont Banff Springs is an exceptional address in Banff, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Architecture inspired by European castles
  • In the heart of the Rocky Mountains
  • Alpine setting in Banff
  • Historic charm with modern facilities
  • Blended into the surrounding landscape

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the Rockies

    Beginning the day at Fairmont Banff Springs often means realising how strongly the landscape shapes the mood of the stay. Breakfast taken with views of the surrounding peaks, in the clear morning light, immediately sets the tone: a day oriented towards the outdoors, yet anchored in the comfort of a grand hotel. It is simple on paper, but central to the Banff experience.

    Signature natureIncluded in your stay
  • Post-hike wellness pause

    After several hours outdoors, the body responds especially well to a well-timed transition. Returning to the hotel for a treatment, a thermal pause or simply a recovery-focused moment extends the benefits of the day without keeping its fatigue. This experience captures one of Banff Springs’ greatest pleasures: living the mountains fully, then returning to a setting designed for warmth, calm and recovery.

    Après l’effortReservation required
  • Tailored mountain concierge planning

    In Banff, the success of a stay often depends on practical details: timing, weather, desired pace, level of exertion and the balance between activity and downtime. Using the concierge to shape each day helps avoid overpacked schedules or, conversely, missed opportunities. It is a discreet yet valuable experience, especially for first-time visits to the Canadian Rockies.

    Reservation required
  • Evening return to the grand hotel

    There is a particular pleasure at Fairmont Banff Springs in returning at day’s end after cold air, walking or a scenic outing. The public rooms, regained warmth, turndown service and the feeling of being expected turn that return into a genuine part of the stay. More than a simple stop back in the room, it becomes a distinct moment in which the hotel’s historic and enveloping identity is fully felt.

    Esprit châteauIncluded in your stay
  • Winter stay between snow and comfort

    When snow reshapes Banff, the hotel takes on an even more cinematic quality. Planning a winter-focused stay, with active days and warm returns, reveals one of the property’s deepest purposes: to offer a refined anchor point within a demanding and spectacular environment. This experience suits both seasonal sports enthusiasts and travellers drawn to the atmosphere of great mountain hotels.

    Saison idéaleReservation required
  • Romantic escape in the Rockies

    Banff Springs naturally lends itself to couples’ stays thanks to its evocative architecture, alpine setting and the ease with which active moments can alternate with more intimate ones. A day outdoors followed by dinner at the hotel, a carefully prepared room and a morning wake-up facing the mountains creates a coherent escape without theatrical excess. The romance here lies more in atmosphere than in artifice.

    Reservation required

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Architect
Bruce Price (Wikidata)
Heritage designations
lieu historique national du Canada (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Cancellation

Cancel by 4 PM 30 days from May 19-Oct 10, and 3 days from Oct 11-May 18 prior to arrival to avoid any penalties.

Free cancellation up to 30 hours before arrival

Pets

Pets are welcome (35 € fee).

Pets must be supervised at all times and must be on a leash in public places.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 405 Spray Ave, Banff, AB T1L 1J4, Canada

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 17,218 reviews

5/5Nada Badr

My family and I stayed in this hotel for 3 nights as I had to attend a conference. This is a superb hotel for a family vacation. Our room was upgraded to a suite, and they accommodated earlier check in(at 1 pm). They…

5/5Ed

Our stay at the Fairmont Springs in Banff was absolutely unforgettable. The setting is breathtaking — surrounded by the beauty of the mountains with incredible views in every direction. From the moment we arrived, the…

5/5Thy Nguyen

Celebrating our 17th wedding anniversary at the Fairmont Banff Springs was truly unforgettable. From the moment we arrived, the experience exceeded every expectation. We were incredibly surprised and grateful to be…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Bow Falls ViewpointTourist attraction

    199 m · 2 min walk

    Viewpoint two minutes' walk away, providing a panoramic view of Bow Falls.

    Practical information

    The concierge’s wordA 2-minute walk away, Bow Falls Viewpoint offers an open-air break overlooking Bow Falls, ideal for a short stroll or a quiet moment.

  • Surprise Corner ViewpointTourist attraction

    375 m · 5 min walk

    Viewpoint five minutes' walk away, providing a panoramic view of the surrounding landscape of Banff.

    Practical information

    The concierge’s wordA 5-minute walk away, Surprise Corner Viewpoint gives you an ideal pause at sunrise or late in the day to take in Banff’s scenery.

  • Banff Pedestrian BridgeTourist attraction

    1.0 km · 13 min walk

    Pedestrian bridge located one kilometer away, providing a pleasant view of the Bow River and surrounding mountains.

    Practical information

    The concierge’s wordFor a quiet break with lovely views over the Bow River and surrounding mountains, head to Banff Pedestrian Bridge on a clear day.

  • Buffalo Nations MuseumMuseum

    1.2 km · 14 min walk

    Museum 1.2 km away, showcasing the history and culture of the First Nations.

    Practical information

    The concierge’s wordFor a cultural break in Banff, Buffalo Nations Museum sheds light on First Nations history and culture, ideal if you want a change from the scenery.

  • Musée du parc BanffMuseum

    1.3 km · 15 min walk

    Museum 1254 meters away, showcasing the natural and cultural history of Banff National Park.

    Practical information

    The concierge’s wordIf you’re after a cultural break, this museum sheds light on Banff National Park’s natural and cultural history, ideal before or after a walk.

  • Town of BanffTourist attraction

    1.4 km · 17 min walk

    Banff Town Hall, an administrative building located 1.4 km away, representing the heart of the town.

    Practical information

    The concierge’s wordTo get a feel for Banff, stop by the Town Hall: a simple pause to ground yourself in the heart of town.

  • Tunnel Mountain TrailTourist attraction

    1.4 km · 17 min walk

    Hiking trail 1.4 km away, offering panoramic views of the surrounding mountains.

    Practical information

    The concierge’s wordFor an easy nature break without going far, this 1.4 km trail is ideal in the morning or late in the day for panoramic views.

  • The WhyteMuseum

    1.4 km · 17 min walk

    Museum 1.4 km away, showcasing exhibitions on the history and culture of the Banff area.

    Practical information

    The concierge’s wordFor a cultural pause, The Whyte sheds light on Banff region’s history and culture, ideal between two outdoor moments.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Cascade of Time GardenGarden

    1.0 km · 13 min walk

    Garden located 1045 meters away, providing a space for relaxation and contemplation in nature.

    Practical information

    The concierge’s wordFor a calm break in nature, this garden is well suited to a moment of relaxation or contemplation, especially when you feel like slowing down.

  • Central ParkPark

    1.3 km · 16 min walk

    Central Park, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in town, Central Park is well suited to a quiet stroll along its paths, especially if you feel like slowing down for a while.

  • Lieu historique national Cave and BasinNational park

    2.1 km · 4 min by car

    Cave and Basin National Historic Site, a natural site featuring typical landscapes of Canadian national parks.

    Practical information

    The concierge’s wordFor a nature break in Banff, Cave and Basin suits a gentle stroll amid landscapes typical of Canadian national parks.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Fairmont Banff Springs?

    Check-in is generally available from 16:00 and check-out must be completed before 12:00 (noon).

  • Can I check in early?

    Early check-in may sometimes be granted depending on room availability upon arrival; fees may apply in certain cases.

  • Is it possible to request a late check-out at the Fairmont Banff Springs?

    A late check-out may be offered depending on hotel occupancy, with possible additional charges depending on the desired time.

  • Is the reception at the Fairmont Banff Springs open 24/7 for late arrivals?

    The reception is open 24/7, allowing for late arrivals and very early departures with staff assistance.

  • Does the hotel offer luggage storage before check-in or after check-out?

    Luggage can be stored by the luggage service before check-in and after check-out at no additional charge.

Location & Access

  • Where is the Fairmont Banff Springs hotel located in Banff?

    The Fairmont Banff Springs is located at 405 Spray Avenue, in the town of Banff, in the heart of Banff National Park, Alberta.

  • What is the distance between the hotel and the airport?

    The distance between the Fairmont Banff Springs and Calgary International Airport is approximately 140 kilometres by road, taking 1 hour 45 minutes to 2 hours 30 minutes depending on conditions.

  • How can I get to downtown Banff from the Fairmont Banff Springs without a car?

    Local Roam Transit buses and taxi services provide easy access to downtown Banff from the hotel in just a few minutes.

  • How do I drive to the Fairmont Banff Springs from Calgary?

    The hotel is generally accessible by car via the Trans-Canada Highway (Highway 1) from Calgary, then entering Banff National Park (park pass required).

  • Is the Fairmont Banff Springs open to the public or reserved only for guests?

    The Fairmont Banff Springs is open to the public for certain areas, including restaurants, bars, and shops, subject to the rules in effect on the day.

Rooms & Amenities

  • Does the hotel have parking?

    A multi-level covered parking is located next to the conference centre, with paid self-parking and valet service for guests and visitors.

  • What amenities are found in the rooms at Fairmont Banff Springs?

    The rooms at Fairmont Banff Springs generally feature premium bedding, television, coffee maker, Wi-Fi, private bathroom, and safe; some offer mountain or valley views.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel in the rooms and common areas, with access possibly included depending on the rate type or loyalty programme.

  • Does the hotel provide baby cots or extra beds for children?

    Baby cots and extra beds can be provided upon request, subject to availability, usually at no extra charge.

  • Does Fairmont Banff Springs offer smoking rooms or is it entirely non-smoking?

    The rooms are non-smoking; cleaning fees may be charged for violations of the non-smoking policy.

Included Services

  • What is the parking price at Fairmont Banff Springs for hotel guests?

    Self-parking is generally charged from approximately 39 CAD per night and valet from approximately 59 CAD per night, with unlimited access, rates subject to change.

  • What services are included in the rate at Fairmont Banff Springs (Wi-Fi, housekeeping, pool access)?

    Basic Wi-Fi is often included in the stay fees or through the loyalty programme; some rates or premium services may incur additional charges depending on the booked offer.

  • Is breakfast included in the room price at Fairmont Banff Springs?

    Breakfast may be included in certain packages, but it is often at an additional cost; the hotel offers various options at the restaurant and through room service.

  • What concierge services are offered to guests of Fairmont Banff Springs?

    Concierge services, luggage assistance, and daily room maintenance are offered to all guests during their stay.

  • How much does a night at Banff Springs Hotel cost on average depending on the season?

    Rates at Banff Springs Hotel vary greatly depending on the season, room type, and occupancy; it is necessary to check the Banff Springs hotel prices in real-time through official channels.

  • Does Fairmont Banff Springs include breakfast or other services in certain packages?

    Some packages may include breakfast, spa access, or parking, but it is necessary to check the package details before booking.

Dining

  • What type of breakfast is offered?

    The breakfast offered is generally buffet or à la carte, with hot and cold North American and international options, in dedicated restaurants.

  • What are the main restaurants of the Fairmont Banff Springs hotel restaurants menu?

    The hotel has several restaurants and bars, including local cuisine, steakhouse, brasserie, and lounges, with menus available on-site or online.

  • Does the Fairmont Banff Springs offer vegetarian or gluten-free options in the restaurant?

    Vegetarian, vegan, and gluten-free options are usually available in the restaurants, to be specified at the time of booking or upon arrival at the restaurant.

  • Does the hotel offer room service?

    Room service is generally available, allowing guests to order meals and drinks to their room during defined hours.

  • Is there a bar or lounge at the Fairmont Banff Springs for an evening drink?

    The hotel's bars and lounges serve cocktails, wines, and snacks with mountain views, according to the opening hours of each establishment.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The Fairmont Banff Springs has a full-service spa with various treatments, an indoor pool, and an outdoor pool, generally open every day during defined hours.

  • Is access to the pools and spa included in the room rate?

    Access to the pools is often included for hotel guests, while spa treatments and certain dedicated areas are chargeable and require booking.

  • What types of treatments are offered at the Fairmont Banff Springs spa?

    The spa usually offers massages, body treatments, facials, and wellness rituals inspired by the alpine setting.

  • Does the Fairmont Banff Springs have a gym or fitness centre?

    A well-equipped gym is available for guests, generally accessible every day during extended hours.

  • What are the opening hours of the pools at the Fairmont Banff Springs?

    The hotel pools are normally open from 6:00 AM to 10:00 PM, subject to occasional changes or maintenance work.

Activities & Leisure

  • What activities can be enjoyed from the Fairmont Banff Springs?

    The hotel organises or facilitates numerous activities: seasonal golf, hiking, nearby skiing, skating, and Family Fun Time programmes for families.

  • Does the Fairmont Banff Springs have a golf course on site?

    Championship golf courses are located on the grounds of the Fairmont Banff Springs, open according to the summer season and weather conditions.

  • Does the hotel offer shuttles to nearby ski resorts in winter?

    Shuttles or transport services are available to reach nearby ski resorts such as Sunshine Village or Lake Louise, with schedules varying by season.

  • Is the Fairmont Hotel in Banff really haunted as some stories say?

    The Fairmont Banff Springs is sometimes mentioned in ghost stories and legends, contributing to its reputation as a 'haunted' hotel, without impacting the actual safety of guests.

  • What is the 'scary hotel in Banff' mentioned in some reviews, is it the Fairmont Banff Springs hotel room 873?

    The Banff Springs Hotel is often cited as an iconic and sometimes 'scary' hotel due to its historic architecture and ghost stories, particularly around room 873.

  • Which hotel is better, Banff Fairmont Springs or Fairmont Chateau Lake Louise for a first stay?

    The choice between Fairmont Banff Springs and Fairmont Lake Louise depends on priorities: proximity to Banff and golf for the former, direct lake views for the latter, both offering a luxurious level of service.

  • What movie was filmed at the Banff Springs Hotel and which Kevin Costner films were shot in Alberta?

    Some productions have used Banff and Alberta as filming locations, but the specific films associated with Banff Springs Hotel may vary; it is recommended to inquire locally for up-to-date details.

Family & Kids

  • What activities are offered for children at the Fairmont Banff Springs?

    Kids @ The Castle programmes, supervised family activities, and entertainment are offered on certain days, as well as childcare services through an external provider.

  • Is the Fairmont Banff Springs suitable for a family stay with young children?

    Cots, high chairs, and sometimes children's menus in the restaurants are available, along with family-friendly fun activities depending on the season.

  • Is there a babysitting service at the Fairmont Banff Springs?

    A childcare service can be arranged through a partner provider, with prior booking required and hourly costs borne by the parents.

Pets

  • Are pets allowed at Fairmont Banff Springs?

    Pets are welcome in the hotel with a cleaning fee of 50 CAD per day, capped at 100 CAD for two pets, part of which is donated to the Bow Valley SPCA.

  • Are there any specific restrictions for pets in the hotel (restaurants, pools)?

    Pets are not allowed in the restaurants or aquatic areas, but may be admitted on certain outdoor terraces and must remain on a leash in common areas.

  • Are assistance dogs accepted free of charge at the Fairmont Banff Springs?

    Assistance dogs are accepted at no additional charge at the Fairmont Banff Springs and can access most necessary areas.

Accessibility

  • Is the Fairmont Banff Springs accessible to people with reduced mobility?

    Most areas of the hotel are wheelchair accessible and the establishment has certain adapted facilities, such as wheelchairs available on request.

  • Does the hotel offer specially adapted rooms for disabled guests?

    Accessible rooms with specific adaptations may be offered, subject to availability, to be specified at the time of booking.

  • Are the common areas of the Fairmont Banff Springs easily accessible by wheelchair?

    Ramps, elevators, and other aids are present in the main common areas, improving mobility for people with reduced mobility.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate chosen, the season, and the booking channel; some rates are flexible, while others are non-refundable.

  • Are there any accommodation taxes to pay?

    Yes, federal and provincial taxes, as well as any local or park fees, are added to the displayed rate at the final billing.

  • Is a security deposit required upon arrival at the Fairmont Banff Springs?

    A security deposit by credit card may be required upon arrival to cover additional expenses during the stay.

  • Is the Fairmont Banff Springs Alberta resident rate available year-round?

    Special rates, such as the Alberta resident rate, may occasionally be offered to Alberta residents, subject to conditions and limited periods.

  • Fairmont Banff Springs reviews: is the hotel considered 'worth it' by travellers despite its price?

    Online customer reviews often mention the spectacular setting, historical character, and service, while highlighting a high price positioning for a mountain palace.

Sustainability

  • Does the Fairmont Banff Springs have a sustainability or environmental policy?

    The hotel implements various practices to reduce environmental impact in accordance with Fairmont standards and the regulations of Banff National Park.

  • What concrete sustainability actions are implemented by Fairmont Banff Springs?

    Waste reduction, energy and water conservation measures, as well as linen reuse programmes, are applied at the establishment.

  • Does the hotel support local or charitable initiatives in the Banff area?

    A portion of the pet fees is donated to the Bow Valley SPCA, a local organisation, contributing to community support and animal protection.

The Concierge answers — Fairmont Banff Springs

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Calgary airport and the Fairmont Banff Springs?

    The concierge can organise private or shuttle transfers to/from Calgary airport according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me book a bus or shared shuttle to the hotel?

    The concierge can book bus tickets (Roam Transit, Banff–Calgary shuttles, etc.) and advise on the most suitable option based on schedule and budget. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a car with a driver for the day from the hotel?

    The concierge can arrange a day with a private driver to visit the main sites around Banff from the hotel. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge advise me on the best way to reach downtown Banff from the hotel?

    The concierge can advise on using local Roam buses, walking routes, and taxis to reach downtown Banff from the hotel.

  • Can you arrange an early morning transfer for my flight to Calgary?

    The concierge can book a taxi or very early transfer to match an early flight to Calgary, taking into account seasonal road conditions.

Restaurant Reservations

  • Can you reserve a table in the restaurants of the Fairmont Banff Springs hotel?

    The concierge can reserve a table in the restaurants of the Fairmont Banff Springs (1888 Chop House, Vermillion Room, etc.), depending on the availability of the requested service. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge recommend and book a fine dining restaurant in Banff or Lake Louise?

    The concierge can suggest and reserve fine dining restaurants in Banff and Fairmont Lake Louise, taking into account dietary preferences and return transport schedules.

  • Is it possible to organise a special romantic dinner in one of the hotel restaurants?

    The concierge can arrange a romantic dinner with a mountain view, with specific requests for a secluded table, flowers, or a personalised cake according to your wishes.

  • Can you inform the hotel restaurants of my food allergies before my arrival?

    The concierge can coordinate suitable menus (vegetarian, vegan, gluten-free, allergies) with the restaurant teams before your arrival.

Spa Bookings

  • How do I book a treatment at the Fairmont Banff Springs spa?

    Reservations can be made through the concierge or directly with the spa for individual treatments at Fairmont Spa Banff Springs. It is recommended to book in advance, especially during peak season.

  • Can you arrange a spa and dinner package for a special occasion?

    The concierge can schedule access to the spa with massages for two, complemented by dinner or an aperitif in the hotel for a complete wellness experience.

  • Can the concierge advise me on the best times to enjoy the spa in peace?

    The concierge can recommend the quietest times to access the pools and wellness areas, depending on hotel occupancy and the season. Contact the concierge to confirm the day's arrangements.

Excursions & Cultural Visits

  • Can you book a guided tour of Banff National Park departing from the hotel?

    The concierge can organise guided excursions in Banff National Park, including the main viewpoints and the history of the Banff Springs Hotel.

  • Is it possible to participate in a historical tour of the Banff Springs Hotel from the hotel?

    The concierge can provide information on historical tours of the Fairmont Banff Springs, including heritage and legend tours of the hotel. Contact the concierge to confirm the day's arrangements.

  • Can the concierge organise a day trip to Fairmont Lake Louise?

    The concierge can coordinate a day trip combining Fairmont Banff Springs and Fairmont Lake Louise, with round-trip transport and photo stops.

  • Can you help me organise a tour of film locations around Banff?

    The concierge can point out iconic locations related to film shoots in Alberta and offer specialised guided tours.

Special Occasions

  • Can you prepare a romantic surprise in the room for a marriage proposal?

    The concierge can arrange a surprise in the room (champagne, flowers, pastries) for an anniversary or a marriage proposal, depending on your budget.

  • Is it possible to book a professional photographer for couple photos at the hotel?

    The concierge can coordinate a professional photo shoot within the hotel and at outdoor viewpoints, subject to permission and availability of a photographer.

  • Can the concierge help me organise a small private reception for a birthday?

    The concierge can assist in organising a private celebration (small reception, personalised cake, decoration) in a suitable space within the hotel.

Shopping & Luxury Services

  • Can you recommend luxury shops or art galleries near the Fairmont Banff Springs?

    The concierge can advise on luxury shops and art galleries in Banff and organise a shopping itinerary with transport if necessary.

  • Is it possible to have a personal shopper during my stay in Banff?

    The concierge can, depending on the availability of providers, arrange a personal shopper or stylist service for shopping in Banff or Calgary.

  • Can the concierge help me buy and ship luxury souvenirs from Banff?

    The concierge can assist in finding and purchasing high-end local souvenirs (crafts, Canadian products) and arrange for their international shipping if needed.

Family Activities

  • Can you organise suitable activities for a family with young children departing from the hotel?

    The concierge can offer a family activity programme (easy hikes, skating, tobogganing, hotel Family Fun Time) tailored to the children's ages.

  • Can the concierge help me find a babysitting service for an evening?

    The concierge can book a babysitting service through the hotel provider, subject to availability and sufficient notice.

Personalized Experiences

  • Can you create a customised three-day programme from the Fairmont Banff Springs?

    The concierge can design a tailored itinerary over several days from the Fairmont Banff Springs, combining hiking, wellness, gastronomy, and cultural visits.

  • Is it possible to organise a stargazing experience around the hotel?

    The concierge can assist in organising a night-time photo session or stargazing experience, taking into account weather conditions and dark areas around Banff.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits