Phone
For an urgent booking, a quick question, or if you prefer voice.
+33 1 84 60 95 50
Mon-Sat 9am-7pm (Paris)
Reach your concierge
Contact us
Our concierge desk replies in French and English, Monday to Saturday from 9am to 7pm (Paris time). Written request reply within 24 business hours. For an urgent booking, the phone is faster during opening hours.
How do I reach the MyConciergeHotel concierge desk?
Three channels: phone +33 1 84 60 95 50 (Monday-Saturday 9am-7pm, Paris time), email contact@myconciergehotel.com (reply within 24 business hours), online form on this page. We reply in French and English. For a MICE quote or group stay request, see also /le-concierge/mice-et-seminaires. Last updated May 2026.
Three channels
For a detailed request, a bespoke quote, a loyalty programme question.
contact@myconciergehotel.com
Reply within 24 business hours
Form
If you prefer to put everything in writing. We reply by email.
See below
Send a message
Describe your need in a few lines. We reply within 24 business hours.
Editor identity
- company
- MyConciergeHotel SAS
- address
- Address: see legal notice
- iata
- IATA-accredited agency — Atout France registration n° IM075 (subject to publication)
- guarantee
- APST financial guarantee — Association Professionnelle de Solidarité du Tourisme
- dpo
- Data protection officer: dpo@myconciergehotel.com
- press
- Press requests: see /le-concierge/presse-et-partenaires
Contact — frequently asked questions
What is your reply time?
Within 24 business hours for written requests (email and form). Faster during opening hours (Monday-Saturday 9am-7pm, Paris time) — often within 4 to 6 hours during office hours. By phone, you speak directly to an advisor (no IVR).
Do you speak languages other than French?
Yes — the whole team speaks French and English fluently. Spanish and Italian possible depending on advisor availability. Requests in German, Arabic or Mandarin are handled by email with a slightly longer reply time (routing to the right contact).
What to do in an emergency during my stay?
The 24/7 emergency number is communicated to you in your booking confirmation. It puts you through to an on-call advisor for critical issues (major hotel problem, safety issue). For non-urgent questions during the stay, write to your dedicated concierge — you have their name and direct email.
Are you a travel agency or an online platform?
A travel agency. MyConciergeHotel SAS is IATA-registered, APST member with financial guarantee, and subject to the French Tourism Code. Our business is regulated — unlike an online platform which only does intermediation. Your payments are protected by the APST guarantee in case of agency failure.
How do I exercise my GDPR rights (access, rectification, deletion)?
Write to dpo@myconciergehotel.com specifying your request (data access, rectification, deletion, portability, objection). We reply within 30 days per GDPR. For complete account deletion, access is also available from /compte ("Privacy" section).
Do you accept spontaneous applications from hotels wishing to join your catalogue?
No — our editorial catalogue is built on internal proposal (see /le-concierge/editorial-method). Hoteliers seeking a MICE / groups / events partnership should go via /le-concierge/pour-les-hoteliers. Press requests go to /le-concierge/presse-et-partenaires.