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5★ · London

Jumeirah Lowndes

21 Lowndes St, London SW1X 9ES, Royaume-Uni, London

4.34.3/5491 reviews · Google rating
  • In the heart of a lively London neighbourhood
  • Warm and refined atmosphere
  • Contemporary design in the shared spaces
  • Personalised service with attention to detail

Hotel 5-star in London, United Kingdom, in the heart of London, featuring personalised service, contemporary design and Jumeirah collection.

Where is Jumeirah Lowndes in London?

Jumeirah Lowndes is in London, in Belgravia, offering a practical base for exploring the city.

Several cultural sights and well-known London landmarks can be reached on foot from the hotel.

What is within walking distance of Jumeirah Lowndes?

Buckingham Palace, the Victoria and Albert Museum, the Science Museum and the Natural History Museum are all within walking distance.

Royal Albert Hall is also an easy cultural outing to plan from the hotel.

Does Jumeirah Lowndes have a restaurant and bar?

Yes. The hotel has a restaurant, The Lowndes Belgravia, as well as Lowndes Bar & Kitchen.

Breakfast is served on site, and there is also a lounge for meetings or a quiet break during the day.

A word from the Concierge

Jumeirah Lowndes through the Concierge's eyes

Jumeirah Lowndes is located in London, in a vibrant neighborhood. This 5★ hotel, part of the Jumeirah collection, offers a refined atmosphere. It is ideal for travelers seeking comfort and luxury. Guests appreciate the personalized service and attention to detail.

What sets this hotel apart is its warm ambiance and contemporary design. Common areas are elegantly furnished, creating a soothing environment. Jumeirah's reputation ensures a quality experience for both business stays and romantic getaways.

Before you go, know that the hotel suits couples, business travelers, and families. Its proximity to major London attractions allows for full enjoyment of the city. The summer season is particularly pleasant for exploring the surroundings.

_My tip from the Concierge:_ book activities in advance, especially during peak season, to avoid any inconveniences.

Why choose Jumeirah Lowndes?

Jumeirah Lowndes is an exceptional address in London, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • In the heart of a lively London neighbourhood
  • Warm and refined atmosphere
  • Contemporary design in the shared spaces
  • Personalised service with attention to detail

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast at a London pace

    Beginning the day at Jumeirah Lowndes means enjoying a moment of transition between the calm of the hotel and the energy of the capital. This experience focuses on an unhurried breakfast, attentive service and the ability to adapt the pace to the day ahead, whether for meetings, sightseeing or a romantic city break.

    Idéal couples et affairesIncluded in your stay
  • Tailor-made shopping and culture itinerary

    With the help of the concierge, guests can shape a London day that balances shopping addresses, elegant pauses and cultural visits. The aim is not to see everything, but to build an itinerary that feels realistic, fluid and aligned with your interests, available time and preferred pace.

    Signature conciergeReservation required
  • A calm return after the city

    After a full day in London, the most valuable experience can be the simplest one: returning to a room that has been carefully refreshed, with turndown completed and the feeling of a retreat ready to receive you. This stay signature highlights discreet comfort, daily care and continuity of well-being in a refined city hotel.

    Included in your stay
  • Romantic escape in Belgravia

    For couples, the hotel’s location lends itself to a more hushed version of London: a walk through elegant neighbourhood streets, a lingering lunch, a pause back at the hotel and dinner out in the city. This experience values not sightseeing performance but the quality of time spent together, anchored by a central and calming base.

    Coups de cœurIncluded in your stay
  • A seamless business stay

    With round-the-clock reception and concierge support, wake-up service, laundry and daily room care, the hotel is designed to make business travel smoother. This experience suits guests who expect a five-star property to provide dependable organisation, absorb the unexpected and support a demanding schedule without adding friction.

    Business friendlyIncluded in your stay
  • A gentle London farewell

    The final day can remain fully part of the London experience thanks to luggage storage and continuous service. After check-out, guests can still enjoy a few hours in the city—perhaps lunch, an exhibition or a walk—before returning for their belongings. It is an elegant way to extend the journey right to the last moment.

    Included in your stay

Restaurants & bars

2 on-site dining venues.

  • The Lowndes Belgravia

    Restaurant

    Chef: Isabela Vaz
    Chef: Isabela Vaz

    Highlights

    • the highest quality seasonal produce from local suppliers
    Practical information

    The concierge’s wordAt The Lowndes Belgravia, let Isabela Vaz’s cooking lead the way, showcasing superb seasonal produce sourced from local suppliers.

  • Lowndes Bar & Kitchen

    Bar

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 12:00

Pets

Pets are welcome (150 € fee).

The Lowndes London - A Jumeirah Partner Hotel allows pets of any size for an additional fee of £150 per stay. Both dogs and cats are welcome, but exotic pets are not allowed.

Location & access

Address: 21 Lowndes St, London SW1X 9ES, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.3 / 5 · 491 reviews

5/5Ali Alraeesi

I recently stayed at your hotel and would like to express my appreciation for the warm welcome and excellent service provided by all members of your staff. Their professionalism and friendliness made my stay very…

5/5MC Noisy

Thank you Lowndes team for a great experience. We just left today after spending a couple of nights with y'all. You upgraded our room and it was a special couple of days. My wife was on the scooter 🛴 and the team…

4/5Jerry C

The property is in an excellent location. Both the public areas and the rooms are modern, well presented and well maintained. Staff are very professional. We were very happy with almost all aspects of our room. A minor…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Victoria and Albert MuseumTourist attraction

    1.0 km · 13 min walk

    Art museum one kilometer away, showcasing a vast collection of decorative arts and design.

    Practical information

    The concierge’s wordFor a cultural break around design and decorative arts, the Victoria and Albert Museum suits a leisurely daytime visit.

  • Palais de BuckinghamCultural landmark

    1.1 km · 14 min walk

    Buckingham Palace, the official residence of the British monarchy, is a cultural landmark within walking distance.

    Practical information

    The concierge’s wordFor a royal break between appointments, head to Buckingham Palace, just a short walk from the hotel.

  • Musée d'histoire naturelle de LondresMuseum

    1.3 km · 16 min walk

    Museum 1.3 km away, featuring exhibitions on natural history and biodiversity.

    Practical information

    The concierge’s wordIdeal for a cultural break if you feel like exploring natural history and biodiversity during your stay in London.

  • Science MuseumMuseum

    1.3 km · 16 min walk

    Museum a thirteen-minute walk away, dedicated to science and innovation throughout the ages.

    Practical information

    The concierge’s wordA 13-minute walk away, the Science Museum makes a stimulating break if you feel like exploring science and innovation through the ages.

  • Royal Albert HallTourist attraction

    1.4 km · 16 min walk

    Concert hall located 1.4 km away, hosting various musical and cultural events.

    Practical information

    The concierge’s wordFor a cultural break during your stay, Royal Albert Hall is a lovely option if you’re in the mood for a concert or a musical event.

  • Abbaye de WestminsterChurch

    2.1 km · 4 min by car

    Religious building located 2.1 km away, known for its Gothic architecture and historical significance.

    Practical information

    The concierge’s wordFor a cultural interlude, head to Westminster Abbey: its Gothic architecture and historical importance add real depth to the visit.

  • Battersea Power StationHistoric landmark

    2.1 km · 4 min by car

    Battersea Power Station, an iconic historical landmark in London, known for its industrial architecture.

    Practical information

    The concierge’s wordFor an urban break, head to Battersea Power Station if you enjoy industrial architecture and places steeped in history.

  • Big BenCultural landmark

    2.3 km · 4 min by car

    Big Ben, a famous London landmark, is an iconic cultural site to visit.

    Practical information

    The concierge’s wordFor a cultural break in the heart of London, stop by Big Ben, an iconic landmark that fits naturally into a city stroll.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Hyde Park Winter WonderlandPark

    983 m · 12 min walk

    Hyde Park Winter Wonderland, a seasonal amusement park offering various activities and shows.

    Practical information

    The concierge’s wordIf you're here in season, Hyde Park Winter Wonderland offers a playful break of rides and shows, ideal for an easy evening outing.

  • Hyde ParkPark

    996 m · 12 min walk

    Hyde Park, a large urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break between appointments, Hyde Park is well suited to a peaceful walk along its paths.

  • Trafalgar SquareSquare

    2.3 km · 4 min by car

    Trafalgar Square, an iconic square in London, serves as a gathering place and venue for cultural events.

    Practical information

    The concierge’s wordIf you want to feel London’s pulse, stop by Trafalgar Square for a lively break shaped by gatherings and cultural events.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • HarrodsDepartment store

    379 m · 5 min walk

    Department store five minutes' walk away, offering a wide range of luxury products and renowned brands.

  • Borough MarketMarket

    4.7 km · 8 min by car

    Market 4.7 km away, offering a variety of fresh and local food products.

  • Camden MarketMarket

    4.7 km · 8 min by car

    Market in London, offering a variety of food and handmade products.

Places to visit nearby

The sights, landmarks and walks I recommend around Jumeirah Lowndes — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is the Jumeirah Lowndes Hotel London located?

    The official address is 21 Lowndes Street, Belgravia, London SW1X 9ES, in the Knightsbridge area, just a few minutes' walk from Hyde Park.

  • In which area of London is the Jumeirah Lowndes Hotel located?

    The Jumeirah Lowndes London is located in Knightsbridge, a central area of London, not far from Hyde Park, Belgravia, and luxury shopping streets.

  • What is the nearest underground station to the Jumeirah Lowndes Hotel London?

    The nearest underground station is Knightsbridge, which is a short walk from the hotel, allowing quick access to the rest of London.

  • What is the distance between the hotel and the airport?

    Heathrow Airport is approximately 25 km away, taking 40 to 60 minutes by car depending on traffic. Other London airports are further away.

  • How to access the Jumeirah Lowndes Hotel London from the main train stations in London?

    Access is easy by taxi, rideshare, or underground, as the hotel is located near Knightsbridge and major transport routes in central London.

  • Does the hotel have parking?

    Private parking is not clearly confirmed by several sources. Please contact the concierge to confirm the arrangements for the day.

  • Is there a valet service or parking near the Jumeirah Lowndes Hotel London?

    A valet service or nearby public parking may be offered through the concierge, at additional costs. Contact the concierge to confirm the arrangements for the day.

Arrival & Departure

  • What are the check-in and check-out times at Jumeirah Lowndes London?

    Standard check-in begins at 3 PM and check-out is until 12 PM, subject to changes by the hotel.

  • Are airport transfers offered?

    Private transfers can be arranged through the concierge or external providers, upon request and at an additional cost. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in may be possible depending on room availability on the day of arrival, sometimes with an additional charge. It is recommended to request this in advance.

  • Is it possible to request a late check-out at the Jumeirah Lowndes London?

    A late check-out may be granted depending on occupancy, often subject to additional fees or based on the client's status. The request should be made at the reception.

  • Is the reception at the Jumeirah Lowndes Hotel London open 24 hours a day?

    The reception is open 24 hours a day for late arrivals and guests' needs during the night.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the rooms and common areas of the hotel for staying guests.

  • What services are included during the stay at the Jumeirah Lowndes London?

    Services such as room service and concierge are offered, with a reputedly attentive and helpful team.

  • What free amenities and services are offered to guests of the Jumeirah Lowndes Hotel?

    Free Wi-Fi, toiletries, daily housekeeping, and access to the 24-hour reception are part of the hotel's standard services.

  • What do recent reviews say about the Jumeirah Lowndes Hotel London?

    Customer reviews highlight the friendliness of the staff, cleanliness, and the central location near the underground and London attractions.

  • What concierge services are available at the Jumeirah Lowndes Hotel London?

    The concierge service can assist with booking theatre tickets, restaurants, and excursions, offering personalised support during the stay.

Rooms & Amenities

  • How many types of rooms does the Jumeirah Lowndes Hotel London offer?

    The Jumeirah Lowndes London offers double rooms and suites, in a contemporary style, with an intimate boutique hotel atmosphere.

  • What amenities are found in the rooms of the Jumeirah Lowndes Hotel?

    The rooms are equipped with luxury bedding, Nespresso coffee machine, television, bathroom with Temple Spa products depending on the room type.

  • Is room cleaning done daily at Jumeirah Lowndes London?

    Daily housekeeping service is provided, with the possibility of additional services such as laundry, depending on requests and current rates.

  • What is the general feedback from guests about the rooms at Jumeirah Lowndes Hotel London?

    Reviews generally mention a clean, comfortable, and quiet hotel, with attentive and helpful staff.

  • Does the Jumeirah Lowndes Hotel London have smoking or non-smoking rooms?

    The official site mentions non-smoking accommodations, with a ban on smoking in most rooms and indoor areas, according to local regulations.

  • Is the Jumeirah Lowndes London considered comfortable and quiet by guests?

    Quality bedding, modern amenities, and the tranquility of Lowndes Square are often mentioned as highlights of overall comfort.

  • What are the rooms and common areas like at the Jumeirah Lowndes Hotel London?

    The official photos and those from guests, available on booking platforms, show a contemporary, understated and warm style in the rooms and common areas.

Dining

  • What type of breakfast is offered?

    Breakfast is served in the hotel restaurant, with continental, English/Irish, vegetarian, vegan, gluten-free options, available as a buffet and à la carte.

  • What is the restaurant of the Jumeirah Lowndes London hotel?

    The main restaurant is The Lowndes Belgravia, a contemporary bistro offering all-day dining with international cuisine.

  • What type of cuisine is served at the restaurant of the Jumeirah Lowndes Hotel?

    The restaurant serves a varied cuisine, including classic dishes such as steak, tikka masala curry, and other international specialities, according to the seasonal menu.

  • Does the hotel have a bar or lounge for drinks?

    A bar or lounge area is available for drinks or snacks, particularly on the front terrace during fine weather.

  • Does the Jumeirah Lowndes Hotel London offer vegetarian or gluten-free breakfast options?

    Vegetarian, vegan, and gluten-free breakfast options are available upon request as part of the breakfast offering at the hotel's restaurant.

Family & Kids

  • How many people can stay in a room or suite at the Jumeirah Lowndes London?

    Rooms and suites can generally accommodate 2 to 3 people depending on the category, with some suites allowing for an extra bed, subject to availability.

  • Does the hotel provide baby cots at the Jumeirah Lowndes Hotel London?

    Baby cots can be provided upon request, subject to availability, for families travelling with young children.

  • Does the Jumeirah Lowndes London offer services dedicated to families with children?

    The hotel does not mention a dedicated children's club, but the area offers many family activities such as Hyde Park and certain museums accessible by transport.

Pets

  • Are pets allowed at Jumeirah Lowndes?

    Pets are not clearly accepted according to the available information. Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • Is there a gym or fitness area at the Jumeirah Lowndes London?

    A gym is not described as a main facility of the Jumeirah Lowndes, but some wellness services may be accessible via the neighbouring Jumeirah Carlton Tower. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have a swimming pool?

    The hotel does not mention a swimming pool on-site. Guests may potentially access the facilities of the Jumeirah Carlton Tower, subject to conditions and availability. Contact the concierge to confirm the arrangements for the day.

  • Is there a spa directly at the Jumeirah Lowndes Hotel London?

    A full spa is not indicated within the Jumeirah Lowndes, but treatments may be accessible at the partner hotel Jumeirah Carlton Tower, subject to agreement and availability.

Billing & Policies

  • What additional services may be charged on top of the room price?

    Paid services such as laundry, transfers, meals at the restaurant, or room service may incur additional charges, depending on consumption.

  • What payment methods are accepted at the Jumeirah Lowndes London?

    The main payment methods include international credit and debit cards, as well as online payments via booking platforms.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked and the booking channel, with some rates being flexible and others non-refundable.

  • Are there any local taxes to pay?

    Local and occupancy taxes may be included or added to the rate, depending on the regulations in effect at the time of stay.

  • Is a security deposit required upon arrival at the Jumeirah Lowndes Hotel London?

    A security deposit amount or pre-authorisation on a credit card may be requested upon arrival to cover extras, depending on the hotel's policy and the rate booked.

  • Which hotel group does the Jumeirah Lowndes Hotel London belong to?

    The Jumeirah Lowndes London is part of the partner hotels of the Jumeirah brand, owned by the Dubai-based Jumeirah Group.

  • Are there special offers or packages at the Jumeirah Lowndes Hotel London including breakfast or services?

    Special offers or packages may be available depending on the season, including breakfast or additional benefits, through the official website or partner agencies.

Accessibility

  • Is the Jumeirah Lowndes London suitable for people with reduced mobility?

    Some rooms or areas may be designed for people with reduced mobility, but the details of the facilities are not clearly specified. Contact the concierge to confirm the arrangements on the day.

  • Are there elevators to access the rooms at the Jumeirah Lowndes Hotel London?

    Elevators serve the floors, facilitating access to the rooms from the lobby, in accordance with the standards of a five-star hotel in London.

  • How can I communicate specific accessibility needs before my arrival?

    Specific requests regarding accessibility (room close to the elevator, adapted shower, etc.) can be made in advance with the hotel.

Activities & Leisure

  • What is the general atmosphere of the Jumeirah Lowndes Hotel London compared to large palaces?

    The Jumeirah Lowndes London showcases a discreet luxury style with only 88 rooms and suites, creating a more intimate atmosphere than large palaces.

  • Is the Jumeirah Lowndes Hotel London convenient for shopping in Knightsbridge?

    The hotel is ideally located for luxury shopping in Knightsbridge, particularly towards Sloane Street and major department stores in the area.

  • What leisure activities are offered or accessible from the Jumeirah Lowndes London?

    Activities such as cycling, horseback riding, and guided bike tours can be arranged through partners, with possible additional fees.

  • Is the Jumeirah Lowndes London close to Hyde Park for walking and jogging?

    The hotel is located near Hyde Park, allowing easy access to green spaces for walking, running or relaxing.

Sustainability

  • Does the Jumeirah Lowndes Hotel London implement actions for sustainable development?

    Specific environmental policies (plastic reduction, recycling, energy savings) are not detailed consistently. Please contact the concierge to confirm the current practices.

The Concierge answers — Jumeirah Lowndes

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Heathrow Airport and the Jumeirah Lowndes Hotel London?

    The concierge can organise private car transfers to or from London airports according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange a chauffeur to take me to a show in the West End?

    The concierge can book a chauffeur-driven car service for trips to West End theatres, with waiting possible at the end of the show. Contact the concierge to confirm the arrangements for the day.

  • Can you advise me on the best public transport option to reach the City from the hotel?

    The concierge can advise on the best public transport options from Knightsbridge and provide maps or tube plans subject to availability. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a taxi or private hire vehicle in advance for an early departure?

    The concierge can book taxis or private hire vehicles at the desired time, including early in the morning or late at night, from the entrance of the Jumeirah Lowndes London.

  • Can you arrange for a car rental to be delivered directly to the Jumeirah Lowndes Hotel?

    The concierge can organise car rental with delivery and collection directly at the hotel, subject to the availability of the rental company.

Restaurant Reservations

  • Can you book a fine dining restaurant near Jumeirah Lowndes London for this evening?

    The concierge can reserve a table at fine dining restaurants close to Knightsbridge or Belgravia, according to your cuisine preferences and budget.

  • Can the concierge find a child-friendly restaurant near the hotel?

    The concierge can recommend family-friendly restaurants in the area and handle the reservation for the desired number of people.

  • Can you book a restaurant with good vegetarian options near the Jumeirah Lowndes Hotel London?

    The concierge can select venues offering vegetarian or vegan options and manage the reservation while mentioning your dietary restrictions.

Spa Bookings

  • Can you book a spa treatment or massage at the Jumeirah Carlton Tower for a guest of the Jumeirah Lowndes?

    The concierge can arrange treatments and spa access at the nearby partner hotel, Jumeirah Carlton Tower, subject to availability and conditions.

  • Can you recommend a luxury spa in London and make the reservation?

    The concierge can recommend and book high-end spas in Knightsbridge and Belgravia, tailored to your treatment preferences.

  • Is it possible to book a massage at the end of the day after my meetings?

    The concierge can check available slots for a massage at the end of the day and arrange the booking according to your schedule.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the main monuments of London from the hotel?

    The concierge can arrange a private tour of the main monuments of London with a French-speaking guide, departing from Jumeirah Lowndes London.

  • Can you obtain skip-the-line tickets for the major tourist attractions in London?

    The concierge can book skip-the-line tickets for certain major attractions, subject to availability and site policies.

  • Can you suggest a walking discovery itinerary around Jumeirah Lowndes Hotel London?

    The concierge can suggest a walking itinerary around Knightsbridge, Belgravia, and Hyde Park, with recommendations for museums and points of interest.

Special Occasions

  • Can you organise a romantic room decoration for a wedding anniversary?

    The concierge can arrange a romantic room decoration with flowers, petals, or chocolates, depending on the options and current rates.

  • Is it possible to order a personalised birthday cake at Jumeirah Lowndes Hotel London?

    The concierge can order a personalised cake, such as a birthday cake, delivered to your room or to the hotel restaurant, according to your wishes.

  • Can you help me organise a marriage proposal at Jumeirah Lowndes London?

    The concierge can assist in planning a discreet marriage proposal, with arrangements in the room or at the hotel restaurant.

Shopping & Luxury Services

  • Can you point out the best luxury shops within walking distance from Jumeirah Lowndes Hotel?

    The concierge can recommend luxury shops in Knightsbridge, particularly around Sloane Street and the department stores, and provide directions from the hotel.

  • Can you organise a personal shopper in a department store near the hotel?

    The concierge can arrange a personal shopper or stylist session in certain department stores in Knightsbridge, subject to availability.

  • Can the concierge inform me about private sales or shopping events in Knightsbridge?

    The concierge can inquire about special hours or private sales in nearby shops and inform you of ongoing events.

Family Activities

  • Can you recommend family activities near the Jumeirah Lowndes Hotel London?

    The concierge can suggest child-friendly activities at Hyde Park, museums or family attractions, and assist with tickets if necessary.

  • Can you book tickets for a family musical in London?

    The concierge can assist in booking tickets for musicals or shows suitable for children in the West End.

Personalized Experiences

  • Can you organise a private tour themed around fashion and luxury shopping in London?

    The concierge can arrange a private tour focused on fashion and luxury shopping around Knightsbridge, with a guide or chauffeur, depending on your budget.

  • Can you help me build a personalised itinerary for a weekend in London while staying at the Jumeirah Lowndes London?

    The concierge can assist in creating a tailored programme including restaurants, shows, visits and shopping, based on your interests.

  • Can you organise VIP experiences or visits outside of opening hours for certain attractions?

    The concierge can inquire about exclusive experiences, such as visits outside of opening hours or VIP access, in partnership with certain providers.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits