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5★ · London

Park Hyatt London

7 Nine Elms Ln, Nine Elms, London SW8 5PH, Royaume-Uni, London

4.54.5/5364 reviews · Google rating
  • In the heart of London
  • Well suited to business stays
  • Also suited to couples' getaways
  • Contemporary design

Hotel 5-star in London, United Kingdom, in the heart of the city, featuring 24-hour concierge, turndown service and multilingual staff.

Is Park Hyatt London well located for exploring London?

Yes, the hotel has a central address that works well for both business and leisure stays.

Several major sights are within walking distance, including Battersea Power Station, Westminster Abbey, Big Ben, Buckingham Palace and the London Eye.

Is Park Hyatt London a five-star hotel?

Yes, Park Hyatt London is a five-star hotel in London.

It focuses on contemporary design, modern facilities and round-the-clock service, including a 24-hour front desk and concierge.

What can you expect from dining at Park Hyatt London?

The hotel offers three venues: a restaurant, a bar lounge and a tea lounge overlooking the river.

The main restaurant is worth booking ahead. Breakfast at the hotel works well before a busy day in London.

A word from the Concierge

Park Hyatt London through the Concierge's eyes

Park Hyatt London is located in the heart of London, United Kingdom. This 5★ hotel offers a refined experience in a vibrant area, ideal for business and leisure travelers. The Park Hyatt property stands out with its elegant atmosphere and attentive service, creating the perfect setting to unwind after a busy day. Guests appreciate the contemporary design and modern amenities that reflect the brand's understated luxury. What sets this hotel apart is its commitment to excellence and guest satisfaction, making each stay a unique experience. Before you go, know that the hotel suits both couples and business travelers. Its central location makes it easy to access London's main attractions. Peak seasons typically occur during the summer months and around the holiday season. Consider booking in advance to secure your stay. _My tip from the Concierge:_ reserve your table at the main restaurant as soon as you confirm your stay, the schedule fills up quickly.

Why choose Park Hyatt London?

Park Hyatt London is an exceptional address in London, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • In the heart of London
  • Well suited to business stays
  • Also suited to couples' getaways
  • Contemporary design
  • Modern amenities

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A quiet breakfast before London

    Beginning the day at the hotel offers a way to take London’s measure without rushing. This suits business travellers who need a structured moment before a demanding day, as well as couples wishing to start more slowly. The value is not only culinary: it lies in settling into a polished setting, reviewing plans or appointments, and heading out with the sense that the day has already found its rhythm.

    Idéal premier matinIncluded in your stay
  • Dinner at the main restaurant

    The main restaurant is one of the highlights worth planning ahead, as suggested by the recommendation to reserve as soon as the stay is confirmed. Whether for dinner for two or a business meal in a more composed setting, this experience extends the day without returning to the city’s pace. In London, it also offers the valuable advantage of remaining within an environment that is elegant, coherent and practical when fluency matters.

    À réserverReservation required
  • A late return without constraints

    One of the privileges of a major urban address lies in its ability to welcome every rhythm. After a performance, dinner in town or an extended working day, returning to a continuously staffed reception and an available team genuinely changes the experience. This signature suits those who want to enjoy London late into the evening without worrying about the hour, with the certainty of finding a stable setting and a constant welcome on their return.

    Included in your stay
  • A London escape for two

    Designed for couples, this experience draws on what the hotel appears to offer most convincingly: a central base, contemporary design conducive to retreat, and the ability to alternate outings and quieter intervals with ease. One might imagine a day of museums, shopping or walks, followed by a return to the hotel to prepare for dinner. It is a way of experiencing London with greater flexibility, without giving up comfort or intimacy.

    CouplesIncluded in your stay
  • A seamless business stay

    Park Hyatt London naturally suits business travel thanks to its central position and continuous services. This experience highlights everything that simplifies a tight schedule: a 24-hour front desk, available concierge, wake-up service, laundry and daily housekeeping. The aim is not to add flourish, but to reduce friction. In a city where every minute matters, that quality of execution becomes a genuine form of working comfort.

    BusinessIncluded in your stay
  • Turndown service and a quiet night

    After London’s intensity, returning to a room prepared for the night is one of those discreet pleasures that changes the feel of a stay. Turndown service, together with daily housekeeping, creates a highly appreciable continuity of care. This experience is less about staging than about sensation: stepping into a space restored, calmed and ready for rest. A simple signature, yet an essential one in a major city hotel.

    Included in your stay

Restaurants & bars

3 on-site dining venues.

  • The Nine Elms Kitchen & Terrace

    Restaurant

    Chef: Fabrice Lasnon
    Chef: Fabrice Lasnon

    Highlights

    • seasonal ingredients that are transformed into culinary masterpieces paying homage to London’s culture
    Practical information

    The concierge’s wordAt The Nine Elms Kitchen & Terrace, let Fabrice Lasnon’s cooking guide you, with seasonal ingredients paying a graceful tribute to London’s culture.

  • The Nine Elms Bar & Lounge

    Bar

    Highlights

    • unwind with signature cocktails
    Practical information

    The concierge’s wordTo unwind in style, settle into The Nine Elms Bar & Lounge and treat yourself to one of their signature cocktails.

  • TAMISé Tea Lounge & Wine Library

    Tea room

    Highlights

    • a setting overlooking the river
    Practical information

    The concierge’s wordFor an elegant break, head to TAMISé Tea Lounge & Wine Library: this tea lounge overlooking the river always makes an impression.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Cancellation

All cancellations and changes must be received by noon Pacific Time at least two days prior to arrival for Standard Suites (seven days for London One Bedroom, Gate, Metropolitan and Penthouse Suites), or a penalty equal to one night's room rate plus tax and service fee will be charged.

Free cancellation up to 48 hours before arrival

Pets

Pets are welcome (200 € fee).

Our Pet Policy allows one small dog under 30lbs. per suite. Subject to a one-time $200 cleaning fee.

Location & access

Address: 7 Nine Elms Ln, Nine Elms, London SW8 5PH, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 364 reviews

5/5John Choong

A rather enjoyable anniversary stay at the Park Hyatt London River Thames, especially as my wife and I live just 5 minutes away and dine here regularly. The pre-arrival communication was warm and thoughtful, and Guest…

5/5Michael Grayson

A remarkable and gorgeous property. Staff were abundant and immediately responsive to any request. The design was tasteful and the ambiance serene. Thoughtful touches abounded as this is a newer location. The gym is…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Battersea Power StationHistoric landmark

    1.2 km · 14 min walk

    Battersea Power Station, an iconic historical landmark in London, showcasing 20th-century industrial architecture.

    Practical information

    The concierge’s wordFor an urban interlude, head to Battersea Power Station: its 20th-century industrial architecture will appeal to history and design lovers.

  • Abbaye de WestminsterChurch

    1.7 km · 20 min walk

    Religious building 1.6 km away, known for its Gothic architecture and role in royal ceremonies.

    Practical information

    The concierge’s wordFor a cultural interlude, head to Westminster Abbey: its Gothic architecture and role in royal ceremonies offer a lovely perspective on London.

  • Big BenCultural landmark

    1.8 km · 3 min by car

    Big Ben, a famous cultural landmark, is an iconic monument in London.

    Practical information

    The concierge’s wordIdeal for a short cultural pause if you want to take in one of London’s defining landmarks at a glance.

  • Palais de BuckinghamCultural landmark

    2.1 km · 4 min by car

    Buckingham Palace, the official residence of the British monarchy, is an iconic cultural landmark in London.

    Practical information

    The concierge’s wordFor a very London cultural break, stroll past Buckingham Palace, the official residence of the British monarchy, during a walk in the area.

  • London EyeTourist attraction

    2.2 km · 4 min by car

    Tourist attraction located 2,180 meters away, providing a panoramic view of the city of London.

    Practical information

    The concierge’s wordTo get your bearings in London, the London Eye offers a panoramic break that works well at the start of your stay or at sunset.

  • National GalleryTourist attraction

    2.7 km · 5 min by car

    Art museum 2.7 kilometers away, featuring a vast collection of European artworks.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break, the National Gallery is ideal for exploring a vast collection of European works at your own pace.

  • Tate ModernArt gallery

    3.3 km · 6 min by car

    Art gallery located 3,260 meters away, showcasing modern and contemporary artworks.

    Practical information

    The concierge’s wordFor a cultural break, head to Tate Modern if you're in the mood for modern and contemporary art in a gallery setting.

  • Victoria and Albert MuseumTourist attraction

    3.4 km · 6 min by car

    Art museum 3.3 kilometers away, showcasing a diverse collection of art and design.

    Practical information

    The concierge’s wordIdeal for a cultural break if you feel like exploring varied art and design collections in a major London museum.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Trafalgar SquareSquare

    2.6 km · 5 min by car

    Trafalgar Square, an iconic plaza in London, often bustling with events and gatherings.

    Practical information

    The concierge’s wordStop by Trafalgar Square during the day if you enjoy London’s buzz: the square is often lively with events and gatherings.

  • Hyde ParkPark

    3.6 km · 6 min by car

    Hyde Park, a large urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break between appointments, Hyde Park is well suited to a quiet walk along its paths.

  • Sky GardenGarden

    4.3 km · 7 min by car

    Sky Garden, a landscaped garden providing panoramic views of London.

    Practical information

    The concierge’s wordFor a peaceful break with London at your feet, head to Sky Garden on a clear day.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • HarrodsDepartment store

    3.0 km · 5 min by car

    Department store 2,965 meters away, offering a wide range of luxury products and renowned brands.

  • Borough MarketMarket

    3.5 km · 6 min by car

    Market 3.5 km away, offering a variety of food products and local specialties.

Places to visit nearby

The sights, landmarks and walks I recommend around Park Hyatt London — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can I check in at Park Hyatt London River Thames?

    Check-in is generally from the afternoon and check-out is in the late morning. Please contact the concierge to confirm the arrangements for the day.

  • Until what time can I keep my room on the day of departure?

    Check-out is usually requested in the late morning, with the possibility of keeping the room longer depending on availability. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is sometimes possible depending on occupancy, and luggage storage is available while waiting for the room.

  • Does the hotel offer late check-out?

    Late check-out may be offered, sometimes for an additional fee, depending on availability for the day.

  • Is there a valet service upon arrival at Park Hyatt London River Thames?

    A valet service is available 24/7, making it easier to arrive by car at the hotel.

Location & Access

  • Where exactly is Park Hyatt London River Thames located in London?

    The hotel is located in the Nine Elms area, on the south bank of the Thames, near Battersea Park and a few minutes from the underground.

  • Is Park Hyatt London located in a good area for visiting London?

    Yes, the establishment is situated in a modern residential area considered pleasant and convenient for accessing central attractions.

  • How far is the hotel from the underground and public transport?

    The nearest underground station is just a few minutes' walk away, and several bus lines serve the area.

  • Are airport transfers available?

    Transfers can be arranged in advance by the concierge or taken by taxi on-site depending on your departure or arrival airport.

  • What is the distance between the hotel and the airport?

    The distance varies by airport: approximately thirty kilometres for Heathrow and more for Gatwick, accessible by car or public transport.

Rooms & Amenities

  • Does the hotel have parking?

    Yes, a parking service with valet is available 24/7 for guests staying at the hotel.

  • What is the comfort level of the rooms at Park Hyatt London River Thames?

    The rooms are modern and luxurious, featuring high-quality bedding, equipped bathrooms, and contemporary, well-appointed decor.

  • Can you book a room with a view of the Thames at Park Hyatt London?

    Yes, the rooms generally offer views of the neighbourhood, the Thames, or the city, depending on the category booked.

  • Are the bathrooms in the rooms equipped with bathtubs?

    Some categories of rooms and suites feature bathtubs, walk-in showers, and high-end amenities.

  • What are the main amenities available in the rooms?

    All rooms benefit from free Wi-Fi, and suitable power outlets as well as modern amenities are available.

  • Is Park Hyatt London River Thames considered one of the best Hyatt hotels in London?

    Online reviews describe the hotel as a five-star luxury establishment, appreciated for its service, spa, and good value for money in its category.

Included Services

  • Is Wi-Fi available in the hotel?

    Yes, internet access is offered free of charge throughout the hotel for guests.

  • What services are generally included in the room rate?

    Daily housekeeping, access to the pool, fitness centre, and some basic services are included in the stay.

  • Does the hotel offer room service for meals?

    A room service is available, with a menu of dishes and drinks served directly to the room or suite.

  • Is there a dedicated concierge service at Park Hyatt London River Thames?

    A concierge is available for reservations, advice, and assistance during the stay, accessible at any time.

  • Does the hotel offer laundry service for guests?

    A laundry and dry cleaning service is available, typically with pickup and return to the room.

Dining

  • What type of breakfast is offered?

    A breakfast with a buffet of varied products and the possibility of hot dishes à la carte is offered at the hotel restaurant.

  • Is there a restaurant at the Park Hyatt London River Thames?

    Yes, the hotel has several dining options, including an on-site restaurant and a fine dining offering.

  • Does the hotel have a bar for evening drinks?

    A bar offering cocktails, wines, and snacks in an elegant setting is available.

  • Is breakfast included in the room rate?

    Breakfast can generally be included depending on the chosen rate or charged separately, with possible supplements.

  • Does the breakfast and dining offering cater to vegetarian diets?

    Vegetarian and international options are offered at the buffet and à la carte, catering to different tastes of guests.

Spa & Wellness

  • Does the hotel have a swimming pool?

    Yes, the hotel has an indoor swimming pool, accessible during defined hours each day.

  • Is there a spa at the Park Hyatt London River Thames?

    A spa with treatments, sauna, and other wellness facilities is available for guests, by reservation.

  • Does the hotel offer a gym?

    A modern fitness centre is accessible to guests, with cardio and weight training equipment.

  • What are the opening hours of the pool and spa?

    The hours for the pool and spa are set in advance and may vary, it is advisable to check with the hotel.

  • What types of treatments are offered at the hotel spa?

    The spa offers a range of massages and treatments, often by appointment, for a complete wellness experience.

Activities & Leisure

  • What leisure activities are easily accessible from Park Hyatt London River Thames?

    The location near the Thames allows easy access to parks, museums, and shopping districts for various activities.

  • Does the hotel offer relaxation activities on-site?

    The hotel's pool, spa, gym, and bars provide numerous opportunities for relaxation on-site.

  • Can you walk along the Thames from the hotel?

    Walking routes along the Thames, towards Battersea Park or Sloane Square, are easily accessible from the hotel.

  • Is Park Hyatt London a luxury hotel worthy of a special stay in London?

    The hotel can be considered a luxury establishment, with high-end services and five-star amenities.

  • Is Park Hyatt London suitable for both leisure and business travel?

    The hotel is suitable for leisure stays as well as business trips, thanks to its spaces, location, and services.

Family & Kids

  • Is the hotel suitable for staying with children or family?

    Family rooms or additional bed options may be offered depending on the reserved category.

  • Does Park Hyatt London River Thames provide baby cots on request?

    Yes, services such as baby cots and equipment may be available, subject to prior request to the hotel.

  • Can children use the hotel pool?

    The pool and certain areas may have specific hours or restrictions for children, to be checked with the hotel.

  • Are children's menus available at the restaurant?

    Children's menus may be offered in the restaurant or via room service, depending on the day's offerings.

  • Is Park Hyatt London a good choice for a family stay in London?

    The calm atmosphere and residential area make the hotel a popular option for families seeking comfort and safety.

Pets

  • Are pets allowed at Park Hyatt London?

    Yes, dogs are allowed, with a daily surcharge and a weight limit for each animal.

  • Are there size or weight restrictions for pets?

    Specific conditions apply for pets, including a weight limit and potential additional cleaning fees.

  • Will I need to sign a specific document if I come with my dog?

    A specific form must be signed upon arrival to confirm the rules and any fees related to the pet's stay.

  • Are there rooms reserved for guests travelling with pets?

    Some rooms may be more suitable for pets, it is advisable to specify this when booking.

  • Will my pet be able to access all the common areas of the hotel?

    Pets are generally not allowed in certain areas such as the spa or gym, according to the hotel's policy.

Accessibility

  • Is Park Hyatt London River Thames accessible for people with reduced mobility?

    The hotel has accessible facilities, such as adapted rooms and amenities facilitating movement for people with reduced mobility.

  • Can I book a room specifically equipped for a wheelchair?

    Accessible rooms with specific amenities can be booked upon request, subject to availability.

  • Are the common areas of the hotel easily accessible by wheelchair?

    The common areas are designed to allow access, but it is recommended to check the details with the hotel.

  • What accessibility features are offered by Park Hyatt London River Thames?

    Facilities such as lifts, ramps, and appropriate signage are provided to enhance the comfort of people with disabilities.

Billing & Policies

  • What is the hotel's cancellation policy?

    The hotel has a cancellation policy specific to each rate type, ranging from flexible conditions to non-refundable bookings.

  • Are there any additional fees to consider on top of the room price?

    Additional fees may apply for parking, certain services, or pets, in addition to the room rate.

  • Are there any local taxes to pay?

    Local taxes are generally included or added at the time of booking, depending on the offer and sales channel.

  • What payment methods are accepted at Park Hyatt London River Thames?

    Payment can be made by credit card or other recognised means, according to the booking conditions.

  • Is Park Hyatt London a new hotel or a historic building?

    The hotel is a recent establishment with a contemporary design, designed to offer a high level of comfort and comprehensive services.

Sustainability

  • Does Park Hyatt London River Thames implement sustainable development actions?

    The establishment promotes responsible practices, such as reducing energy consumption and optimising resource management.

  • Can I request to limit the changing of sheets and towels to reduce my environmental impact?

    Measures can be put in place to limit the changing of linen and towels, in order to reduce the environmental footprint.

  • Does the hotel's dining offer include local or seasonal products?

    The hotel may collaborate with local suppliers and seasonal products for its dining, in order to favour shorter supply chains.

  • Where can I find information about the ecological commitments of Park Hyatt London River Thames?

    Information on environmental commitments is generally available at the reception or in the room for interested guests.

The Concierge answers — Park Hyatt London

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Park Hyatt London and Heathrow or Gatwick?

    The concierge can organise a private transfer to or from London airports by chauffeur-driven car, adapting the vehicle to the number of passengers and luggage.

  • Is it possible to reach the main sites of London from the hotel by boat on the Thames?

    The concierge can provide details on the schedule, cost, and route of the river taxi on the Thames and reserve your tickets in advance.

  • How can I book the chauffeur-driven car offered by Park Hyatt London to go to the city centre?

    The concierge can book the hotel's Mercedes house car during the designated time slots, subject to availability, to take you to central London.

  • Can you advise me on the fastest way to get to Westminster or Mayfair from the hotel?

    It is recommended to ask the concierge for the best metro or bus connections for your visits, depending on the time and traffic.

  • Can the concierge arrange a chauffeur-driven car for several hours in the evening?

    The concierge can organise a limousine service by the hour for an evening, with waiting and return, according to your needs.

Restaurant Reservations

  • Can you book a table at a fine dining restaurant near Park Hyatt London?

    Reservations are made through the concierge, who can secure tables at nearby fine dining restaurants such as Yu Ge or in central London.

  • Is it possible to book a luxury afternoon tea in London through the hotel?

    It is recommended to contact the concierge to arrange a luxury afternoon tea at a London hotel or within the hotel itself, subject to availability.

  • Can you suggest and book authentic local restaurants around the hotel?

    The concierge can offer a selection of restaurants in the Nine Elms and Little Portugal areas, tailored to your budget and culinary preferences.

  • How can I get a table with a view of the Thames for dinner?

    Reservations are made through the concierge, who can arrange a terrace table or one with a view of the Thames if available.

Spa Bookings

  • Can you book a massage at the spa of Park Hyatt London?

    Reservations are made with the concierge, who can schedule treatments, massages, and spa access according to your timings and preferences.

  • Is it possible to organise a full day of spa and wellness at the hotel?

    The concierge can create a complete wellness programme with pool, sauna, steam room, and treatments, for either half a day or a full day.

  • Can the concierge organise couple's treatments?

    Reservations are made through the concierge, who can coordinate simultaneous spa slots for two people in the same cabin or nearby cabins.

Excursions & Cultural Visits

  • Can you organise a private guided tour of London's main landmarks departing from the hotel?

    The concierge can book private guided tours of Big Ben, Buckingham Palace, or Tate Britain, with departures from the hotel.

  • Can the concierge provide skip-the-line tickets for London museums?

    It is recommended to ask the concierge for skip-the-line tickets for museums and attractions, as well as the best time slots.

  • Can you suggest a walking route around Park Hyatt London to explore the area?

    The concierge can suggest walking routes around Battersea Park, Sloane Square, and Kings Road, tailored to your interests.

Special Occasions

  • Is it possible to prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange a romantic decoration with flowers, petals, and champagne in the room before your arrival.

  • Can you arrange a personalised birthday cake served in the restaurant or in the room?

    It is recommended to contact the concierge to organise a personalised cake and candles for a birthday celebrated at the hotel.

  • Can the concierge organise a photographer for a family photo session at the hotel?

    The concierge can coordinate a professional photographer for a session in the hotel or the surrounding area with suitable time slots and rates.

Shopping & Luxury Services

  • Can you recommend luxury shopping districts easily accessible from Park Hyatt London?

    The concierge can direct you to high-end boutiques in Sloane Square, Kings Road, and other elegant areas accessible from the hotel.

  • Can the concierge arrange a half-day shopping trip with a car and driver?

    It is recommended to request the concierge to organise a shopping tour with a driver to the main luxury retailers in London.

  • Can you arrange an appointment with a personal shopper in a London department store?

    The concierge can facilitate personalised services such as personal shopping or private fittings in certain partner boutiques, subject to availability.

Family Activities

  • Can you suggest child-friendly activities near the hotel?

    The concierge can recommend child-friendly activities, such as interactive museums, parks, and fun tours, taking their ages into account.

  • Can the concierge arrange baby or child equipment in the room before our arrival?

    It is recommended to request the concierge to provide baby or child equipment in the room, according to the hotel's policy.

Personalized Experiences

  • Can you create a personalised three-day itinerary in London starting from the hotel?

    The concierge can design a tailored programme combining visits, restaurants, and relaxation moments, according to your preferences and the length of your stay.

  • Can the concierge organise a unique experience such as a private cruise on the Thames?

    It is recommended to contact the concierge to organise a special experience, such as a chic picnic in Battersea Park or a private cruise on the Thames.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits