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5★ · Shenzhen

Kempinski Hotel Shenzhen

Hai De San Dao Hou Hai Bin Rd, GWCM+QRP南油南山区深圳市广东省 Chine, 518000, Shenzhen

4.24.2/5286 reviews · Google rating
  • Shenzhen address near the business districts
  • Set in a lively neighbourhood
  • Suited to both business and leisure stays
  • Shared spaces designed for relaxation

Hotel 5-star in Shenzhen, China, in the heart of Shenzhen, featuring Kempinski service, modern facilities and relaxing shared spaces.

Where is Kempinski Hotel Shenzhen located?

Kempinski Hotel Shenzhen is in Shenzhen, in a lively area that suits both business and leisure stays.

The hotel is close to local attractions and business hubs, with several cultural stops within walking distance or a short ride.

Is Kempinski Hotel Shenzhen a five-star hotel?

Yes, Kempinski Hotel Shenzhen is a five-star hotel.

It suits couples, families and business travellers, with modern facilities and round-the-clock services.

What restaurants are available at Kempinski Hotel Shenzhen?

The hotel offers three main dining options: The Lounge, Hai Tao Restaurant and Seasons Restaurant.

Expect drinks and light meals, a Chinese dining venue, and a menu focused on grilled meats and seafood.

A word from the Concierge

Kempinski Hotel Shenzhen through the Concierge's eyes

Kempinski Hotel Shenzhen is located in Shenzhen, China. This 5★ hotel offers a refined setting, ideal for business and leisure travelers. It is situated in a vibrant area, close to local attractions and business centers. The property is part of the prestigious Kempinski chain, known for its quality service and attention to detail. What sets this hotel apart is its elegant atmosphere and commitment to excellence. Guests particularly appreciate the warm hospitality and modern facilities. The common areas are designed to promote relaxation and comfort while providing a luxurious experience. Before you go, know that the hotel suits couples, families, and business travelers. The proximity to public transport makes accessing points of interest easy. The best time to visit Shenzhen is in spring and autumn when the weather is pleasant. _My tip from the Concierge:_ consider booking in advance to secure your stay at this popular hotel.

Why choose Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen is an exceptional address in Shenzhen, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Shenzhen address near the business districts
  • Set in a lively neighbourhood
  • Suited to both business and leisure stays
  • Shared spaces designed for relaxation
  • Part of the Kempinski collection

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast before the city

    Beginning the day at the hotel before heading into Shenzhen allows guests to meet the city at a more balanced pace. This experience focuses on the comfort of an unhurried morning: a calm setting, attentive service and the time needed to move from rest into a day of meetings, visits or urban movement.

    Idéal premier matinIncluded in your stay
  • Urban pause in the lounges

    Between appointments or after several hours in the city, the shared spaces designed for relaxation come into their own. This experience is about using the hotel as a true anchor point: sitting down, slowing the pace, reading, waiting in comfort or simply recovering a little calm before returning to the rhythm of Shenzhen.

    Signature urbaineIncluded in your stay
  • A frictionless business stay

    Designed for business travellers, this experience rests on what a major urban hotel does best: 24-hour reception and concierge, consistent service, laundry and smooth organisation. The point is not to add theatrics, but to make the stay clearer, more efficient and more comfortable in a city where time matters greatly.

    BusinessIncluded in your stay
  • Return to calm in your room

    After the intensity of Shenzhen, returning to a carefully prepared room changes the feel of the stay entirely. With daily housekeeping and evening turndown, this experience highlights the moment when one finally steps back from the urban flow. It particularly suits travellers seeking genuine recovery within the framework of a major city hotel.

    Included in your stay
  • Exploring the lively neighbourhood

    One of the address’s strengths lies in its setting within a lively district. This experience encourages guests to extend their stay beyond the hotel by taking advantage of immediate access to urban life, local rhythms and the particular energy of Shenzhen. It is a simple way to connect hotel comfort with immersion in the contemporary city.

    À vivre sur placeIncluded in your stay
  • Smooth arrivals and departures

    In an international metropolis, schedules are not always straightforward. Thanks to round-the-clock reception, concierge support and luggage storage, the hotel allows arrivals and departures to be handled with greater flexibility. It is a discreet yet valuable experience, especially when the stay combines transport, meetings and timetable constraints.

    Included in your stay

Restaurants & bars

3 on-site dining venues.

  • The Lounge

    Lounge

    Highlights

    • a fine selection of beverages and light meals
    Practical information

    The concierge’s wordFor an easy, polished break, head to The Lounge: a fine selection of beverages and light meals awaits you.

  • Hai Tao Restaurant

    Restaurant

    Highlights

    • Chinese dining
    • the exceptional experience of Chinese dining
    Practical information

    The concierge’s wordFor a refined Chinese interlude at Kempinski Hotel Shenzhen, book Hai Tao Restaurant: one to keep in mind for a memorable Chinese dining experience.

  • Seasons Restaurant

    Restaurant

    Highlights

    • innovative culinary delights with a strong emphasis on grilled meats and seafood
    Practical information

    The concierge’s wordAt Seasons Restaurant, go for the grilled meats and seafood: a reliable pick when you’re in the mood for inventive cooking.

Stay policies

Check-in & check-out

Check-in
From 14:00 to 23:59
Check-out
Until 12:00

Pets

Pets are not allowed.

No pets allowed

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: Hai De San Dao Hou Hai Bin Rd, GWCM+QRP南油南山区深圳市广东省 Chine, 518000

View on the map

Official website

Google listing

Guest reviews

4.2 / 5 · 286 reviews

4/5Edward Lim

Went there for their buffet lunch. Nice and big hotel. Buffet spread decent only.

2/5Richard Irving

Where to start. Everything about this hotel is wrong. The location on Google maps is wrong... The room has a kettle almost on the floor in th cupboard. The office chair is broken. Everything is old and tired. And worst…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • 保利剧院Performing arts

    758 m · 9 min walk

    Performance arts theater a nine-minute walk away, dedicated to stage arts and various performances.

    Practical information

    The concierge’s wordFor a cultural break 9 minutes away on foot, 保利剧院 works well before dinner or for an evening centered on performing arts.

  • Nantou Ancient CityHistoric place

    2.6 km · 4 min by car

    Nantou Ancient City, a historical site 2.5 km away, reflecting the history and culture of the region.

    Practical information

    The concierge’s wordFor a cultural break in Shenzhen, Nantou Ancient City offers a glimpse into the region’s history and culture, ideal in the early or late afternoon.

  • Nantou Ancient City MuseumMuseum

    2.6 km · 4 min by car

    Museum 2.5 kilometers away, showcasing the history and culture of the region.

    Practical information

    The concierge’s wordFor a cultural break, head to Nantou Ancient City Museum, a great museum for getting a feel for the region’s history and culture.

  • Shenzhen Bay ParkTourist attraction

    2.6 km · 4 min by car

    Shenzhen Bay Park, an urban park suitable for walking and outdoor activities.

    Practical information

    The concierge’s wordFor a breath of fresh air, head to Shenzhen Bay Park for an easy walk or a bit of outdoor activity between plans.

  • Nantou GuchengyuanTourist attraction

    2.6 km · 5 min by car

    Nantou Guchengyuan, a tourist site 2.6 km away, provides insight into local history and traditional architecture.

    Practical information

    The concierge’s wordFor a cultural break, Nantou Guchengyuan offers a lovely glimpse into Shenzhen’s local history and traditional architecture.

  • Xin'an Ancient CityTourist attraction

    2.7 km · 5 min by car

    Tourist attraction 2.6 km away, providing insight into local history and culture.

    Practical information

    The concierge’s wordFor a cultural break, head to Xin'an Ancient City: a tourist site offering a lovely glimpse into local history and culture.

  • World Sculpture ParkTourist attraction

    4.1 km · 7 min by car

    Sculpture park 4,058 meters away, providing an outdoor artistic experience.

    Practical information

    The concierge’s wordFor an open-air break, World Sculpture Park works well for an art-filled stroll when you feel like changing pace.

  • 阿尔卑斯·冰雪世界Tourist attraction

    4.2 km · 7 min by car

    Ski resort located 4,187 meters away, offering skiing and recreational activities in an alpine setting.

    Practical information

    The concierge’s wordFor a playful break in Shenzhen, head here when you're in the mood for snow sports and an alpine atmosphere, solo, as a pair, or with family.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Science and Technology ParkPark

    1.0 km · 13 min walk

    Park in Shenzhen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordIf you need a green break, Science and Technology Park offers a calm pause to unwind and enjoy nature.

  • 深圳人才公園Park

    1.5 km · 18 min walk

    Park in Shenzhen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Shenzhen, this park is ideal for unwinding and enjoying nature, whether solo or as a pair.

  • Pengrui Shenzhenwan One CentralSquare

    1.9 km · 3 min by car

    Pengrui Shenzhenwan One Central, a lively plaza featuring various relaxation and leisure spaces.

    Practical information

    The concierge’s wordFor a break between appointments, this lively plaza is well suited to a moment of relaxation or a short stroll.

  • Shenzhenwan Science and Technology Ecological GardenPark

    2.1 km · 4 min by car

    Ecological park in Shenzhen, providing a natural space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Shenzhen, this ecological park is well suited to a calm moment to unwind and enjoy nature.

  • Shenzhen Bay Park LiuhuashanPark

    2.4 km · 4 min by car

    Park in Shenzhen, providing a green space for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Shenzhen, Shenzhen Bay Park Liuhuashan is well suited to a quiet stroll or a relaxing moment.

  • Zhongshan ParkPark

    3.3 km · 6 min by car

    Zhongshan Park, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Shenzhen, Zhongshan Park is well suited to a peaceful stroll among green spaces and walking paths.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Kempinski Hotel Shenzhen?

    Check-in is generally possible from 14:00 and check-out must be completed before 12:00, with reception open 24/7.

  • Can I check in early?

    Early check-in may sometimes be offered depending on room availability on the day of arrival. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to request a late check-out at Kempinski Hotel Shenzhen?

    Late check-out may be granted depending on hotel occupancy and may involve additional charges. Contact the concierge to confirm the arrangements for the day.

  • Is the hotel reception open 24/7?

    The reception operates 24/7, allowing for late arrivals and assistance to guests at any hour.

Location & Access

  • Where is Kempinski Hotel Shenzhen located in Shenzhen?

    The hotel is located at the intersection of Haide Third Road and Houhaibin Road, in the Nanshan district, at the heart of Shenzhen's new CBD, overlooking Shenzhen Bay.

  • Is the hotel close to a metro station in Shenzhen?

    Houhai metro station (lines 2 and 11) is a short walk from the hotel, facilitating access to the main areas of Shenzhen.

  • In which district of Shenzhen is Kempinski Hotel Shenzhen located and is it a good area to stay?

    The hotel is situated in the Nanshan district, considered one of the best areas to stay in Shenzhen for business and leisure, close to Shenzhen Bay and the CBD.

  • What is the distance between the hotel and the airport?

    The distance to Shenzhen Bao'an International Airport is approximately 25 to 30 minutes by car, depending on traffic, with easy access via major roads.

Rooms & Amenities

  • What types of rooms are available at Kempinski Hotel Shenzhen?

    The hotel offers rooms with king or twin beds, suites, and business options, equipped with minibar, air conditioning, and flat-screen television.

  • What amenities are found in the hotel rooms?

    Rooms generally feature air conditioning, a flat-screen television, a minibar, and a safe, with some offering views of the bay.

  • How many rooms does Kempinski Hotel Shenzhen have?

    The number of rooms varies between approximately 380 and 390 according to sources, including superior category rooms and suites.

  • Does the hotel offer non-smoking rooms and a specific policy for tobacco?

    Non-smoking rooms are available, and the hotel is largely non-smoking with designated smoking areas.

Included Services

  • Does the hotel have parking?

    Yes, private on-site parking is available and is mentioned as free for hotel guests.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the rooms and common areas, allowing internet access for guests.

  • What services and facilities are included for guests (pool, gym, spa)?

    A fitness centre, an indoor pool, and a spa are accessible, with some facilities such as the gym and pool being free for guests.

  • Does the hotel offer laundry or dry cleaning services?

    Laundry and dry cleaning services are offered to guests, usually at an additional cost.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet form, with options mainly Western and international.

  • What restaurants and bars are available at Kempinski Hotel Shenzhen?

    The hotel has on-site restaurants, including Hai Tao Chinese Restaurant for Cantonese cuisine, as well as a Seasons restaurant and a lounge bar.

  • Can breakfast be taken in the room at Kempinski Hotel Shenzhen?

    Room service breakfast is offered, in addition to the buffet in the restaurant, according to the listed services.

  • What dining options does the hotel offer in terms of Chinese and international cuisine?

    The hotel's restaurants serve Chinese cuisine, including Cantonese, as well as international options, with all-day service according to the venues.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has an indoor heated pool accessible to guests, with often free access upon arrival.

  • What spa and wellness facilities are available at the Kempinski Hotel Shenzhen?

    A spa offering massages, wellness facilities, and spa packages is available, at an additional cost depending on the services.

  • Does the hotel have a gym and spa changing rooms?

    The fitness centre and spa changing rooms are accessible to guests, allowing for physical activities during the stay.

  • Is there a jacuzzi or hot tub in the wellness area?

    A jacuzzi or hot tub is indicated among the wellness facilities, in addition to the indoor pool.

Activities & Leisure

  • What leisure activities are offered on-site at the Kempinski Hotel Shenzhen?

    Guests can enjoy an indoor pool, a fitness centre, and spa services, as well as relaxation activities within the hotel.

  • What leisure attractions are located near the hotel, such as parks or sports centres?

    The hotel is located near Shenzhen Bay Park and the Shenzhen Bay Sports Center, offering opportunities for walks and outdoor leisure.

  • Can the hotel assist in organising outings to major attractions in Shenzhen?

    Car rental or shuttle services are offered, allowing easy access to attractions such as Window of the World.

  • Is the Kempinski Hotel Shenzhen suitable for seminars or business events?

    A business centre, meeting rooms, and banquet spaces are available for professional and private events.

Family & Kids

  • Is the hotel suitable for family stays with children?

    Children of all ages are generally welcome, with some offers indicating that children can stay for free under certain conditions.

  • What services are particularly suitable for families at the Kempinski Hotel Shenzhen?

    Family stays are mentioned as popular, and services such as buffet breakfast and indoor pool are suitable for families.

  • Does the hotel offer extra beds or specific bedding for children?

    Extra beds or bedding options for children may be available depending on the room type and hotel policy. Please contact the concierge to confirm the arrangements for the day.

  • Are the hotel restaurants suitable for family meals with children?

    Menus and meal times are tailored to allow families to dine in the hotel restaurants, with an atmosphere suitable for children.

Pets

  • Are pets allowed at Kempinski Hotel Shenzhen?

    No, pets are not allowed at Kempinski Hotel Shenzhen.

  • Are assistance dogs allowed in the hotel?

    Assistance dogs may be accepted according to local regulations and hotel policy. Please contact the concierge to confirm the arrangements for the day.

  • Is there a pet sitting or care service available?

    There is no specific pet sitting service on site, as pets are generally not permitted in the hotel.

Accessibility

  • Does the hotel have elevators and wheelchair access for easy movement?

    The rooms and common areas are designed with elevators and wheelchair access to facilitate movement within the hotel.

  • Is the hotel parking easily accessible and suitable for guests' vehicles?

    Parking spaces are available at the hotel, with options for free parking and sometimes valet service.

  • Are the common areas of Kempinski Hotel Shenzhen easily accessible for people with reduced mobility?

    The main common areas such as the lobby, restaurants, and conference centre are accessible by elevator or ramps. Please contact the concierge to confirm the arrangements for the day.

  • What on-site services facilitate access to the stay, such as concierge or currency exchange?

    Services such as concierge, currency exchange, and an ATM are available, facilitating access to services for all guests.

Billing & Policies

  • What is the average price level for a night at Kempinski Hotel Shenzhen?

    Room rates generally fall within a price range corresponding to a high-end five-star hotel, with variations depending on the season and room type.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate and booking conditions, which may vary between flexible cancellation and non-refundable. Contact the concierge to confirm the terms for the day.

  • Are airport transfers offered?

    Airport transfers are offered, including shuttle services or airport transportation, sometimes requiring reservation and possibly incurring additional fees.

  • Are there any local taxes to pay?

    Local taxes may apply in addition to the room rate, according to the regulations in force in Shenzhen. Contact the concierge to confirm the terms for the day.

  • Is Kempinski a luxury hotel and is Kempinski Hotel Shenzhen a five-star hotel?

    The Kempinski brand is recognised as an international luxury hotel brand, and Kempinski Hotel Shenzhen is classified as a five-star establishment.

Sustainability

  • What hygiene and safety measures are in place at Kempinski Hotel Shenzhen?

    The hotel implements enhanced cleaning measures, using disinfectant, washing linen at high temperatures, and offering contactless check-in and check-out options.

  • Does the hotel implement specific health prevention measures?

    Protocols for social distancing and the provision of hand sanitiser and masks for guests are among the health measures implemented by the hotel.

  • What is the image and history of the Kempinski brand in relation to the Shenzhen hotel?

    The Kempinski chain has a long history in European luxury hospitality, and Kempinski Hotel Shenzhen is part of this international network of high-end hotels.

  • Does Kempinski Hotel Shenzhen implement sustainable and responsible management practices?

    The hotel applies internal policies for professional cleaning, waste management, and safety, contributing to the operational sustainability of the establishment.

The Concierge answers — Kempinski Hotel Shenzhen

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Kempinski Hotel Shenzhen and the airport or main train stations?

    The concierge can arrange a private transfer to or from Shenzhen Bao'an Airport, as well as to the main train stations. Contact the concierge to confirm the details for the day.

  • Is it possible to book a driver for the day departing from Kempinski Hotel Shenzhen?

    The concierge can book a driver for the day to explore Shenzhen, with an itinerary tailored to your visits and business appointments. Contact the concierge to confirm the details for the day.

  • Can the concierge help me choose the best means of transport to get around Shenzhen from the hotel?

    The concierge can explain the Houhai metro lines and the taxi or ride-hailing options to reach the main districts of Shenzhen from the hotel.

  • Can you arrange a transfer from Kempinski Hotel Shenzhen to the Shenzhen Bay border or Hong Kong?

    The concierge can organise a transfer to Shenzhen Bay Port or the Hong Kong border, with a vehicle suitable for your luggage and schedule. Contact the concierge to confirm the details for the day.

  • Can the concierge arrange transport for me to an event at the Shenzhen Bay Sports Center?

    The concierge can book a shuttle service or private car to attend an event at the Shenzhen Bay Sports Center or in the Nanshan CBD.

Restaurant Reservations

  • Can you book high-end restaurants near Kempinski Hotel Shenzhen?

    Reservations are made through the concierge, who can suggest tables at high-end restaurants in Nanshan and Shekou according to your culinary preferences.

  • Can the concierge recommend an excellent Cantonese restaurant near the hotel?

    The concierge can recommend and book renowned Cantonese restaurants nearby, taking into account specific dietary restrictions.

  • Is it possible for the concierge to reserve a table in a restaurant with a view of Shenzhen Bay?

    Reservations are made through the concierge, who can secure tables in panoramic or rooftop restaurants in Shenzhen, subject to availability.

  • Can you organise a private or business dinner in a lounge of the restaurants at Kempinski Hotel Shenzhen?

    The concierge can arrange a private or semi-private dinner in one of the hotel's restaurants, with a personalised menu according to your wishes. Contact the concierge to confirm the details for the day.

Spa Bookings

  • Can the concierge book a spa treatment or massage during my stay?

    Reservations are made through the concierge or the spa, which can offer slots for massages, body treatments, and wellness packages according to your schedule.

  • Can you help me choose a spa and wellness programme at the Kempinski Hotel Shenzhen?

    The concierge can provide information on the hotel's spa, fitness, and pool packages, and assist in selecting a wellness programme suitable for the duration of the stay.

  • Is it possible to arrange couple's spa treatments for a romantic stay?

    Reservations are made through the concierge, who can coordinate couple's treatments at the spa, subject to availability.

Excursions & Cultural Visits

  • Can you organise excursions to the main tourist attractions in Shenzhen from the hotel?

    The concierge can suggest visits to Window of the World, OCT Loft, and other iconic sites in Shenzhen, with a guide or transport available upon request.

  • Can the concierge help me plan a cultural discovery day in Shenzhen?

    The concierge can recommend a cultural itinerary including museums, galleries, and urban parks in Shenzhen, tailored to the time you have available.

  • Can you recommend a walk or visit around Shenzhen Bay near the hotel?

    The concierge can organise a visit to Shenzhen Bay Park and the modern districts of Nanshan, with recommendations for walks and viewpoints.

Special Occasions

  • Can the concierge prepare a romantic surprise in the room for an anniversary or a marriage proposal?

    The concierge can arrange special room decorations with flowers, chocolates, or small gifts for an anniversary or romantic occasion.

  • Can you organise a birthday cake and a small setup in the room?

    It is recommended to contact the concierge to arrange a personalised cake and a small ceremony for a birthday or family celebration.

  • Is it possible to arrange a professional photo shoot in the hotel and its surroundings?

    The concierge can coordinate a photo shoot in the hotel's iconic spaces or nearby, engaging a local professional photographer.

Shopping & Luxury Services

  • Can you recommend the best shopping malls and luxury boutiques near the Kempinski Hotel Shenzhen?

    The concierge can indicate nearby high-end shopping centres, such as those in the Nanshan CBD, and arrange dedicated transport for a shopping session.

  • Can the concierge arrange a personal shopper or interpreter service for shopping?

    The concierge can assist in booking a personal shopper or interpreter to facilitate shopping in Shenzhen.

  • Can you assist me with luxury dry cleaning services or clothing alterations during my stay?

    It is recommended to contact the concierge for services such as express dry cleaning, clothing alterations, or outfit rentals for an event.

Family Activities

  • Can the concierge suggest activities for children near the hotel?

    The concierge can suggest child-friendly activities, such as theme parks and urban parks, and arrange the necessary transportation.

  • Can you recommend restaurants and outings in Shenzhen suitable for a family with young children?

    The concierge can recommend family-friendly restaurants and outing locations, with options for strollers and high chairs.

Personalized Experiences

  • Can you create a personalised itinerary combining business meetings and exploring Shenzhen?

    The concierge can design a tailored programme that blends business and leisure, with recommendations for restaurants, visits, and relaxation time suited to your schedule.

  • Can the concierge organise an exclusive culinary or cultural experience during my stay at the Kempinski Hotel Shenzhen?

    It is recommended to contact the concierge to arrange a unique culinary or cultural experience, in connection with the hotel's services and partners.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits