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5★ · Havana

Gran Hotel Manzana Kempinski La Habana

Calle San Rafael (entre Monserrate y, 4JQR+3VJ, Agramonte, La Habana 10100, Cuba, Havana

4.34.3/5821 reviews · Google rating
  • In the heart of Havana
  • Set in a historic building
  • Colonial charm with modern comforts
  • Well placed for exploring the city

Hotel 5-star in Havana, Cuba, 353 m from El Capitolio, featuring an outdoor pool, spa and a restaurant with city views.

Which area of Havana is best for staying at Gran Hotel Manzana Kempinski La Habana?

The hotel is particularly well suited to a stay in Havana’s historic centre. You can start exploring the city on foot as soon as you step outside.

Within a few minutes, you can reach El Capitolio, the National Museum of Fine Arts, the Museo de la Revolución and Calle Obispo.

What is the price of a room at Gran Hotel Manzana Kempinski La Habana?

Rates vary depending on travel dates, room category and booking conditions. It is best to check your exact stay dates before confirming.

For a short stay or a more specific request, the Concierge can also help you identify the most suitable option.

Does Gran Hotel Manzana Kempinski La Habana offer wellness facilities and dining on site?

Yes. The hotel has a spa, an outdoor pool, a fitness centre and massage treatments, which works well after time spent exploring the city.

For dining, the property includes several restaurants and bars. Confluencias serves breakfast, and San Cristobal is noted for dinner with a view.

A word from the Concierge

Gran Hotel Manzana Kempinski La Habana through the Concierge's eyes

The Gran Hotel Manzana Kempinski La Habana is located in the heart of Havana, Cuba. This 5★ hotel, part of the prestigious Kempinski chain, offers a unique experience. Situated in a historic building, it combines colonial charm with modern amenities. The central location allows easy exploration of local attractions and enjoyment of the vibrant city atmosphere.

What sets this hotel apart is its refined ambiance and quality service. Travelers appreciate the elegance of common areas and the careful decoration. The hotel is a popular venue for events, business, and leisure stays. Guests enjoy access to high-end facilities, enhancing the overall experience.

Before traveling, visitors should know that the hotel suits both couples and business travelers. The tourist season extends year-round, but winter months are particularly popular. Be sure to book in advance to secure your stay. The atmosphere is calm and conducive to relaxation after a day of exploration.

_My tip from the Concierge: arrange your airport transfer in advance for a stress-free welcome upon arrival._

Why choose Gran Hotel Manzana Kempinski La Habana?

Gran Hotel Manzana Kempinski La Habana is an exceptional address in Havana, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Havana
  • Set in a historic building
  • Colonial charm with modern comforts
  • Well placed for exploring the city
  • Elegant shared spaces

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

3
  • Spa
  • Outdoor pool
  • Fitness centre

Dining

2
  • Bar
  • Rooftop bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

3
  • Business centre
  • Meeting rooms
  • Private events

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast in the heart of Havana

    Beginning the day in a hotel set in Havana’s historic centre immediately shapes the rhythm of the stay. Breakfast becomes a true anchor point before setting out on foot to discover the capital’s squares, façades and lively streets. It is a moment that is as practical as it is pleasurable, combining comfort, calm and efficiency before the city’s animation takes over.

    Idéal premier matinIncluded in your stay
  • Heritage walk from the hotel

    One of the great privileges of this address is the ability to discover Havana immediately on foot. Stepping outside the hotel means entering straight into an urban landscape of monuments, arcades, perspectives and architectural details. This experience especially suits travellers who wish to feel the city without mediation, moving at their own pace from an elegant and central base.

    À vivre à piedIncluded in your stay
  • Wellbeing pause after the city

    After a day spent walking through central Havana, the most valuable experience is often the simplest: slowing down. Whether through a treatment, a restful pause or a quiet return to the hotel environment, this interlude helps rebalance the stay. It is particularly suited to those who like to alternate urban immersion with recovery without leaving their address.

    Reservation required
  • Tailored concierge guidance for Havana

    In a city as rich as Havana, a few well-chosen recommendations can transform a stay. Concierge support helps organise a smoother arrival, plan a transfer, optimise a first day or shape a balanced programme between visits and downtime. It is especially useful for first stays, short trips or business-led itineraries.

    Service signatureReservation required
  • Evening unwind in a historic setting

    Returning to the hotel at the end of the day is fully part of the experience. After the intensity of Havana’s streets, finding the elegant shared spaces of a historic building brings a sense of continuity and calm. It is the moment to pause, enjoy a drink, revisit the day or prepare for the evening in surroundings that extend the city’s architectural memory.

    Included in your stay
  • Stress-free arrival with pre-arranged transfer

    In Havana, beginning the stay well matters greatly. Arranging a transfer in advance helps avoid logistical uncertainty and allows the trip to start on a calmer note. This is especially relevant after a long-haul flight or for a late arrival. It fits perfectly with the spirit of a grand city hotel where comfort begins from the very first moments.

    Conseil du ConciergeReservation required

Restaurants & bars

6 on-site dining venues.

  • San Cristobal

    Restaurant

    Highlights

    • the gourmet San Cristobal restaurant with an unparalleled view of the city
    Practical information

    The concierge’s wordFor dinner with a view, book San Cristobal: its unmatched outlook over the city makes all the difference.

  • Confluencias

    Restaurant

    Highlights

    • the Confluencias restaurant where you will start the day with a Continental breakfast
    Practical information

    The concierge’s wordTo start your day well, head to Confluencias for a continental breakfast at Gran Hotel Manzana Kempinski La Habana.

  • Lobby Bar

    Bar

    Highlights

    • ideal spaces to relax and enjoy the best cocktails and cigars of the region
    Practical information

    The concierge’s wordFor an elegant break, head to the Lobby Bar: an ideal spot to unwind over a cocktail and a regional cigar.

  • Cigar Bar

    Bar

    Highlights

    • ideal spaces to relax and enjoy the best cocktails and cigars of the region
    Practical information

    The concierge’s wordFor a relaxing moment, head to the Cigar Bar: its inviting spaces are perfect for enjoying a cocktail and a regional cigar.

  • Bar Constante

  • Evocación Tobacco Lounge

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets are allowed at Gran Hotel Manzana Kempinski La Habana (on request and direct payment at the hotel). Check the conditions.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: Calle San Rafael (entre Monserrate y, 4JQR+3VJ, Agramonte, La Habana 10100, Cuba

View on the map

Official website

Google listing

Guest reviews

4.3 / 5 · 821 reviews

1/5Andi steimer

My colleague and I were genuinely excited to stay at the Gran Manzana Kempinski Havana. We’ve trusted the Kempinski name for years and expected the same warmth, professionalism, and care we’ve experienced in other…

1/5Moira Sivills

We understand that things can be challenging in Cuba right now, but the hotel simply didn’t provide the level of service you’d expect. We had requested an airport transfer when we booked, but no taxi ever showed up on…

4/5Ziad Hamati

Location is great, right by central park. Reception area is below average for a 5 stars. Small and has nothing compared to other 5 stars hotels where you could have a bar lounge and waiting area. The rooms are…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 7 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Musée national des Beaux-Arts (art cubain)Tourist attraction

    287 m · 3 min walk

    Art museum three minutes' walk away, showcasing Cuban artworks.

    Practical information

    The concierge’s wordA 3-minute walk away, the National Museum of Fine Arts makes a lovely break if you’re in the mood for a glimpse of Cuban art.

  • El CapitolioTourist attraction

    353 m · 4 min walk

    El Capitolio, an iconic building in Havana, is a four-minute walk away and serves as the seat of the Cuban government.

    Practical information

    The concierge’s wordA 4-minute walk away, El Capitolio makes a great stop to take in Havana’s monumental and institutional character at a glance.

  • Museo de la RevoluciónMuseum

    454 m · 5 min walk

    Museum five minutes' walk away, dedicated to the history of the Cuban Revolution.

    Practical information

    The concierge’s wordA 5-minute walk away, Museo de la Revolución is an ideal stop if you want a better sense of the history of the Cuban Revolution.

  • Calle ObispoTourist attraction

    507 m · 6 min walk

    Calle Obispo, a lively street just six minutes' walk away, known for its shops and cafes.

    Practical information

    The concierge’s wordA 6-minute walk away, Calle Obispo is ideal for a lively break among shops and cafés, especially if you want to catch Havana’s rhythm.

  • La Bodeguita Del MedioTourist attraction

    671 m · 8 min walk

    Bar an eight-minute walk away, known for its lively atmosphere and Cuban cocktails.

    Practical information

    The concierge’s wordFor a convivial break 8 minutes on foot away, head to La Bodeguita Del Medio at the end of the day for the atmosphere and Cuban cocktails.

  • Place de la CathédraleHistoric landmark

    725 m · 9 min walk

    Historical landmark a nine-minute walk away, known for its colonial architecture and vibrant atmosphere.

    Practical information

    The concierge’s wordA 9-minute walk away, Plaza de la Catedral makes a lovely break for wandering amid colonial architecture and a lively atmosphere.

  • Cathédrale de La HavaneChurch

    730 m · 9 min walk

    Religious building a nine-minute walk away, known for its baroque architecture and historical significance.

    Practical information

    The concierge’s wordA 9-minute walk away, Havana Cathedral makes a lovely break if you're in the mood for Baroque architecture and a place steeped in history.

  • Place Saint-François-d’AssiseTourist attraction

    950 m · 11 min walk

    Saint Francis of Assisi Square, a tourist attraction located 950 meters away, providing a pleasant setting for a stroll and to appreciate the surrounding architecture.

    Practical information

    The concierge’s wordFor a quiet break, head to Place Saint-François-d’Assise for a pleasant stroll while taking in the surrounding architecture.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Central ParkPark

    on site · 1 min walk

    Park located a minute's walk away, providing a green space to relax and enjoy nature in an urban setting.

    Practical information

    The concierge’s wordA 1-minute walk away, Central Park is ideal for a green break between plans or simply to catch your breath in the middle of the city.

  • Parque de la FraternidadPark

    520 m · 6 min walk

    Park six minutes' walk away, providing a green space to relax and enjoy nature in an urban setting.

    Practical information

    The concierge’s wordA 6-minute walk away, Parque de la Fraternidad offers a pleasant green break if you're after a quiet moment in the city.

  • Vieille PlaceSquare

    825 m · 10 min walk

    Old Square, a lively public space in the heart of Havana, perfect for strolling and enjoying the local atmosphere.

    Practical information

    The concierge’s wordFor a break between plans, head to Vieille Place: it’s well suited to a stroll and soaking up Havana’s local atmosphere.

  • Plaza de ArmasSquare

    894 m · 11 min walk

    Plaza de Armas, a historic square in the heart of Havana, perfect for strolling and appreciating the surrounding architecture.

    Practical information

    The concierge’s wordFor a quiet break, head to Plaza de Armas: a lovely spot to wander in the heart of Havana and take in the surrounding architecture.

  • Revolution SquareSquare

    3.4 km · 6 min by car

    Revolution Square, an iconic public space often used for gatherings and events.

    Practical information

    The concierge’s wordTo take in Havana’s scale, pause at Revolution Square, a large plaza often animated by gatherings and events.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Gran Hotel Manzana Kempinski La Habana?

    Check-in is generally from 3 PM and check-out before 12 PM, subject to the hotel's policy and availability on the day.

  • Can I check in early?

    Early check-in may be offered depending on occupancy; an additional charge may apply based on the time of arrival and room type.

  • Can a late check-out be requested at the Gran Hotel Manzana Kempinski La Habana?

    A late check-out is possible subject to availability and sometimes additional fees; it is advisable to request this at the reception the day before your departure.

  • Does the hotel have parking?

    According to some sources, the establishment does not offer on-site parking or valet service, and guests must use public or private parking nearby.

Location & Access

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 24 km from José Martí International Airport, with a road distance of about 19 to 20 km to Old Havana.

  • Where exactly is the Gran Hotel Manzana Kempinski La Habana located in Havana?

    The hotel is situated on Calle San Rafael, between Monserrate and Zulueta, in the heart of Old Havana, in close proximity to Parque Central and the Capitol.

  • In which district of Havana is the hotel located and is it a good location for visiting?

    The Gran Hotel Manzana Kempinski is located in the historic centre, one of the best areas for exploring Havana on foot, close to the main UNESCO World Heritage sites.

  • How can I easily get around from the hotel to explore Havana?

    Taxis are readily available in front of or near the hotel; the concierge can assist in negotiating a taxi or a car with a driver according to your transportation needs in the city.

  • Are airport transfers offered?

    The Gran Hotel Manzana Kempinski La Habana does not have its own regular airport shuttle service; private transfers can be arranged through external providers.

Rooms & Amenities

  • What amenities are found in the rooms of the Gran Hotel Manzana Kempinski La Habana?

    The rooms are air-conditioned and equipped with a flat-screen TV, minibar, and Wi-Fi access, providing contemporary comfort in a legendary hotel setting.

  • How many rooms and suites does the hotel have?

    The hotel has 246 rooms and suites, including 196 rooms and 50 suites, spread over several floors in the historic Manzana de Gómez building.

  • Are there suites with a view of Havana or the Capitol?

    Suites with a view of the city and the Capitol are available, offering large living spaces and a higher level of comfort, depending on the category booked.

  • Is Wi-Fi available in the hotel? (answer)?

    Reviews mention free Wi-Fi available throughout the hotel, with good connection quality for Havana, accessible in the rooms and common areas.

Dining

  • What restaurants and bars are available within the hotel?

    The Gran Hotel Manzana Kempinski La Habana offers several restaurants and bars, including a main restaurant, a rooftop restaurant near the pool, and cocktail and cigar bars.

  • What type of breakfast is offered?

    Breakfast is served as a full Western buffet with fruits, hot dishes, breads, pastries, cold cuts, and juices, served in the hotel's main restaurant.

  • Is breakfast included in the room rate at the Gran Hotel Manzana Kempinski La Habana?

    Some rates are for room only with no meals included, while other packages may offer breakfast; this depends on the offer and the booking channel.

  • Does the hotel offer room service?

    Room service is available, allowing guests to have certain meals or snacks in their room according to the menu and hours set by the hotel.

Spa & Wellness

  • Does the hotel have a pool?

    The hotel has a large infinity pool on the roof, heated, with panoramic views of the Capitol, the Gran Teatro, and the city of Havana.

  • Is there a spa and gym at the Gran Hotel Manzana Kempinski La Habana?

    The establishment houses a spa with various treatment rooms, a wellness area, and a modern fitness centre accessible to guests.

  • What types of wellness treatments are offered at the hotel's spa?

    Massages and body or facial treatments are offered at the hotel's spa; booking is recommended to secure the desired time.

  • Is access to the rooftop pool reserved only for hotel guests?

    Access to the rooftop pool is generally reserved for hotel guests; specific conditions may apply for external visitors, depending on the policy of the day.

Activities & Leisure

  • What leisure activities are available on the hotel's rooftop?

    The hotel offers a rooftop with a pool, bar, and restaurant, as well as a terrace providing spectacular views of the historic centre of Havana.

  • Does the hotel have a gym or fitness centre?

    A fully equipped fitness centre is available to guests, allowing them to work out during their stay with modern equipment.

  • What tourist activities can be easily organised from the Gran Hotel Manzana Kempinski La Habana?

    The central location allows for easy walking access to many tourist sites, and the concierge can assist in organising guided tours, excursions, and classic car rides.

  • Does the hotel have meeting rooms or event spaces?

    Meeting rooms and event spaces are available, with several rooms accommodating up to approximately 165 people in total for seminars and events.

  • Is the hotel among the most beautiful 5-star hotels in Cuba?

    Gran Hotel Manzana Kempinski La Habana is often cited as one of the iconic luxury hotels in Cuba and the country's first five-star plus hotel.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Families can stay at the hotel, with spacious rooms and the possibility of connecting rooms or suites, subject to availability and chosen category.

  • Can a cot or extra bed for a child be requested?

    The detailed policy on cots and extra beds varies by room type; it is recommended to check directly with the hotel prior to arrival.

  • Is there a babysitting or childcare service available?

    A childcare service is not clearly indicated as a standard offering; however, the hotel may assist in finding solutions through the concierge, depending on local availability.

Pets

  • Are pets allowed at Gran Hotel Manzana Kempinski La Habana? (answer)

    Pets are allowed at Gran Hotel Manzana Kempinski La Habana, with additional fees and specific conditions to be confirmed directly with the establishment prior to the stay.

  • What are the conditions for bringing a dog to the Gran Hotel Manzana Kempinski La Habana?

    Small dogs may be accepted for an additional fee; the specific policy (maximum weight, allowed areas) should be checked directly with the hotel.

Accessibility

  • Which country owns the Kempinski hotel that manages the Gran Hotel Manzana Kempinski La Habana?

    The hotel is part of the Kempinski Hotels SA group, an international chain of luxury hotels of European origin, present in many countries around the world.

  • Does the hotel have elevators and rooms accessible to people with reduced mobility?

    The building is served by elevators to access the rooms, the rooftop, and the common areas; some rooms may be adapted for people with reduced mobility.

  • Are the common areas of the hotel (reception, restaurants, rooftop) wheelchair accessible?

    The main common areas are accessible at ground level or by elevator; it is advisable to indicate any specific accessibility needs when booking.

Billing & Policies

  • What is the price of a room at the Kempinski in Havana?

    Standard room rates generally start around 360 to 460 USD per night, depending on the period, room category, and booking channel.

  • What is the hotel's cancellation policy?

    Cancellation policies vary depending on the rate booked (flexible or non-refundable) and the booking site; the exact conditions are stated on your booking confirmation.

  • Are there any local taxes to pay?

    Local taxes or service fees may be added to the room rate; the exact amount depends on current regulations and the type of booking made.

  • What payment methods are accepted at the Gran Hotel Manzana Kempinski La Habana?

    Most international credit cards are accepted for payment, subject to restrictions specific to certain establishments and payment networks in Cuba.

Included Services

  • What concierge and reception services are offered to guests?

    The hotel provides a 24-hour reception and concierge service for assistance, local information, restaurant reservations, and excursion arrangements.

  • Is the room cleaning service provided daily?

    Daily room cleaning is provided, and a turn-down service may be offered in the evening, according to Kempinski chain standards.

  • Does the hotel offer a laundry or dry cleaning service?

    A laundry and dry cleaning service is offered to guests, usually at an additional cost, with varying turnaround times depending on the type of service.

Sustainability

  • Does the hotel participate in the preservation of Havana's historical heritage?

    Gran Hotel Manzana Kempinski La Habana was designed in the historic building Manzana de Gómez with restoration supervised by Cuban heritage authorities, contributing to the preservation of local heritage.

  • Did the renovation of the Manzana de Gómez building respect conservation criteria?

    The conversion of the Manzana de Gómez building into a hotel was approved by the National Monuments Commission and the master plan of the Office of the Historian of the City, ensuring compliance with heritage standards.

  • Does the hotel implement environmental or energy efficiency measures?

    As a recent urban palace, the hotel uses modern facilities that may incorporate energy-saving and water management devices, in accordance with international standards for luxury hotels.

  • Is it risky to go to Cuba at the moment to stay at Gran Hotel Manzana Kempinski La Habana?

    The political situation and travel conditions in Cuba may change; it is recommended to consult the official travel advice from your country before planning a stay in Havana.

The Concierge answers — Gran Hotel Manzana Kempinski La Habana

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between José Martí Airport and the Gran Hotel Manzana Kempinski La Habana?

    The concierge can organise a private transfer by car or van between José Martí Airport and the hotel, with personalised welcome and assistance with luggage, subject to prior reservation and vehicle availability.

  • How can I organise my taxi or chauffeur-driven car transfers from the hotel to visit Havana?

    The concierge can book an official taxi or a chauffeur-driven car for trips to the Malecón, Vedado, Miramar, or other districts of Havana, providing estimated duration and indicative pricing.

  • Can the concierge help me organise a day trip to Varadero from the hotel?

    The concierge can advise on the best options for a day trip to Varadero (private taxi, chauffeur-driven car) and ensure the booking with timings tailored to your preferences.

  • Is it possible to rent a classic American car with a chauffeur from the hotel?

    The concierge can assist with the rental of a car with a chauffeur or a classic American car, with pick-up in front of the hotel, subject to partner availability.

  • How can I organise my return transfer to the airport from Gran Hotel Manzana Kempinski La Habana?

    It is recommended to contact the concierge to arrange a return transfer to the airport, with vehicle choice, suggested timing based on your flight, and a safety margin for traffic.

Restaurant Reservations

  • Can you make reservations for me at the best paladares in Havana?

    Reservations are made through the concierge, who can propose and confirm tables at the best paladares in Old Havana, Vedado, or Miramar, according to your cuisine preferences and budget.

  • Can the concierge suggest and book a fine dining restaurant for dinner?

    The concierge can recommend fine dining restaurants or those with panoramic views close to the hotel and proceed with the reservation for dinner, including for special occasions.

  • Is it possible to organise a private romantic dinner through the concierge?

    The concierge can arrange private experiences such as a personalised romantic dinner in a partner venue or a special corner of the hotel, with a tailored menu and decoration upon request.

Spa Bookings

  • How can I book a treatment or massage at the spa of Gran Hotel Manzana Kempinski La Habana?

    Reservations are made with the concierge or the spa for massages, treatment rituals, access to wet facilities, and wellness packages, depending on available timings.

  • Can the concierge help me organise a wellness programme over several days?

    The concierge can assist in creating a multi-day wellness programme, combining facials, massages, and spa access, in coordination with the spa team.

  • Is it possible to book a couples massage or treatment at the spa?

    It is recommended to contact the concierge to book couples treatments, with a double room and synchronised timings, subject to availability at the hotel spa.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Old Havana from the hotel?

    The concierge can organise a private guided tour of Old Havana, either on foot or by car, with a French or English-speaking guide depending on availability, including the main monuments near the hotel.

  • Is it possible to book a tour of Havana in a vintage American car through the concierge?

    The concierge can book a ride in a vintage American car for a panoramic tour of Havana, with a personalised itinerary (Malecón, Vedado, Miramar, fortresses) and photo stops.

  • Can the concierge organise a trip to Viñales from Gran Hotel Manzana Kempinski La Habana?

    The concierge can offer day trips to Viñales, including transport, a guide, and a visit to tobacco plantations, depending on the offers from local partners.

Special Occasions

  • Can you prepare a surprise in the room for a birthday or honeymoon?

    The concierge can organise surprises in the room for a birthday or honeymoon: flowers, a bottle of champagne, a personalised message, romantic decoration, in coordination with the hotel team.

  • Can the concierge help me organise a marriage proposal at the hotel?

    The concierge can assist in organising a marriage proposal or an intimate celebration, with a private venue, music, photographer, and decorations, according to your wishes and budget.

  • Is it possible to organise a small private event or reception within the hotel?

    It is recommended to contact the concierge in advance to plan a private event, cocktail, or reception on the rooftop or in a hotel lounge, with catering and tailored service.

Shopping & Luxury Services

  • Can you advise me on where to buy good cigars and rums near the hotel?

    The concierge can indicate the best shops for cigars, rum, and crafts near the hotel and, depending on partners, arrange for accompaniment or a visit to a cigar house.

  • Can the concierge recommend luxury shops or art galleries in Havana?

    The concierge can suggest luxury shops or art galleries within walking distance, and sometimes arrange a private appointment or a visit outside of regular opening hours.

  • Can I benefit from a personal shopping service through the hotel concierge?

    It is possible to request the concierge for a personal shopping service or shopping assistance, depending on the availability of staff and external partners.

Family Activities

  • Can you suggest activities suitable for children and families in Havana?

    The concierge can recommend family-friendly activities such as fun guided tours of Old Havana, shows, interactive museums, or outings in classic American cars.

  • Can the concierge help me find a babysitting service during my stay?

    The concierge can assist in arranging a childcare service with trusted external providers, subject to availability and prior reservation.

Personalized Experiences

  • Is it possible to create a personalised experience around music and salsa in Havana?

    The concierge can organise a themed tour focused on Cuban music, including dance classes, salsa clubs, and live concerts, with a specialised guide based on your interests.

  • Can you develop a customised sightseeing programme from the hotel?

    The concierge can propose a tailored itinerary to explore Havana in a day or more, combining cultural sites, good addresses, gastronomy, and moments of relaxation.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits