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5★ · Štrbské Pleso

Grand Hotel Kempinski High Tatras

Kúpeľná 6, Štrbské Pleso, 059 85 Vysoké Tatry, Slovaquie, Štrbské Pleso

4.74.7/52,168 reviews · Google rating
  • On the shore of Štrbské Pleso lake
  • Views over the lake and Tatras peaks
  • Spa in the heart of the High Tatras
  • Starting point for hiking and skiing

Hotel 5-star in Štrbské Pleso, Slovakia, in the heart of Štrbské Pleso, featuring a spa, fine-dining restaurant and hiking and ski concierge.

Where is Grand Hotel Kempinski High Tatras located for a stay in the High Tatras?

The hotel is in Štrbské Pleso, in the heart of the High Tatras, with views over the lake and surrounding peaks.

It works well as a base for walks, hiking and winter sports in a mountain setting.

Is Grand Hotel Kempinski High Tatras a five-star hotel?

Yes, Grand Hotel Kempinski High Tatras is a five-star hotel.

It combines a grand mountain-hotel setting with services including a spa, 24-hour concierge and on-site dining.

What can you expect from the restaurant and spa at Grand Hotel Kempinski High Tatras?

The hotel has a spa and restaurants, including a fine-dining option, which suit the return from a day outdoors.

Breakfast overlooking the lake is a highlight, and the spa fits well after hiking or skiing.

A word from the Concierge

Grand Hotel Kempinski High Tatras through the Concierge's eyes

Grand Hotel Kempinski High Tatras is located in Štrbské Pleso, Slovakia, in the heart of the High Tatras mountains. This 5★ hotel offers stunning views of the lake and surrounding peaks. The establishment is part of the prestigious Kempinski chain, known for its quality service and elegant atmosphere. Travelers appreciate the blend of luxury and comfort in an exceptional natural setting.

What sets this hotel apart is its warm and welcoming atmosphere. Guests enjoy attentive service and numerous facilities, such as a spa and refined restaurants. Grand Hotel Kempinski is ideal for nature lovers and winter sports enthusiasts. The hotel also serves as a starting point for exploring hiking trails and ski slopes in the Tatras.

Before you go, know that this hotel suits both couples and families. The winter season attracts skiers, while summer is perfect for hiking. The alpine setting creates a relaxing ambiance, conducive to disconnection. Be sure to check availability, as the hotel can be quite busy during peak season.

_My tip from the Concierge:_ book your outdoor activities in advance to fully enjoy your stay in the Tatras.

Why choose Grand Hotel Kempinski High Tatras?

Grand Hotel Kempinski High Tatras is an exceptional address in Štrbské Pleso, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • On the shore of Štrbské Pleso lake
  • Views over the lake and Tatras peaks
  • Spa in the heart of the High Tatras
  • Starting point for hiking and skiing
  • Refined dining on site

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the lake

    Beginning the day with views over Štrbské Pleso immediately sets the tone of the stay. Morning light on the water, quiet peaks and the calm atmosphere of the hotel create a moment of understated pleasure before hiking, skiing or a slower day at leisure.

    IncontournableIncluded in your stay
  • Post-hike spa ritual

    After several hours on the High Tatras trails, returning to the spa feels almost essential. Warmth, relaxation and recovery extend the mountain experience rather than interrupting it, making this a natural ritual for active and slower-paced travellers alike.

    Bien-êtreReservation required
  • Ski day with a grand-hotel return

    One of the property’s defining pleasures lies in combining the energy of winter sports with the comfort of a five-star hotel by the lake. After time on the slopes, guests return to calm interiors, attentive service, spa time and refined dining.

    Reservation required
  • Walk around Štrbské Pleso

    One of the most accessible and memorable experiences, a walk around the lake offers an immediate understanding of the setting’s singularity. The pace is unhurried, the viewpoints shift constantly, and the hotel remains an elegant landmark in the landscape.

    SignatureIncluded in your stay
  • Refined dinner after the mountains

    After a day spent outdoors, dining in one of the hotel’s restaurants extends the pleasure of the setting without breaking its atmosphere. The contrast between the crisp mountain air and the comfort of the table is especially satisfying.

    Reservation required
  • A contemplative stay through the seasons

    The Grand Hotel Kempinski High Tatras is especially well suited to a stay shaped by views, silence and shifting light. In winter, snow deepens the sense of refuge; in warmer months, the lake and trails open the landscape. It is ideal for travellers seeking depth rather than constant activity.

    Slow travelIncluded in your stay

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are not allowed.

According to current legislation, pets are not allowed in the above mentioned areas (except for guide dogs).

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Kúpeľná 6, Štrbské Pleso, 059 85 Vysoké Tatry, Slovaquie

View on the map

Google listing

Guest reviews

4.7 / 5 · 2,168 reviews

5/5Slavomir Olsovsky

Visited the hotel in May 2026. This architectural icon of the entire High Tatras dominates the glacial lake of Štrbské Pleso and in particular its lake side offers magnificent views on the highest mountain range of…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 4 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Poseidon StatueTourist attraction

    114 m · 1 min walk

    Poseidon Statue one minute's walk away, representing a local tourist attraction.

    Practical information

    The concierge’s wordFor a short break between outings, stop by the Poseidon Statue, a local landmark just 1 min walk away.

  • Jazero Štrbské plesoTourist attraction

    291 m · 4 min walk

    Tourist attraction a four-minute walk away, providing a natural setting ideal for relaxation and outdoor activities.

    Practical information

    The concierge’s wordA 4-minute walk away, Jazero Štrbské pleso offers an ideal nature break to unwind or enjoy some time outdoors.

  • Pamätník hrdinov Slovenského národného povstaniaHistoric landmark

    296 m · 4 min walk

    Historical site a four-minute walk away, commemorating significant events in Slovak history.

    Practical information

    The concierge’s wordA 4-minute walk away, a short pause to reconnect with key moments in Slovak history, ideal between walks around Štrbské Pleso.

  • U bobrovTourist attraction

    311 m · 4 min walk

    Tourist attraction a four-minute walk away, featuring natural landscapes and outdoor activities.

    Practical information

    The concierge’s wordA 4-minute walk away, U bobrov makes a lovely break if you’re in the mood for natural scenery and some time outdoors, especially during the day.

  • Štrbské PlesoTourist attraction

    359 m · 4 min walk

    Štrbské Pleso, a tourist site just four minutes' walk away, is a mountain lake surrounded by natural landscapes.

    Practical information

    The concierge’s wordA 4-minute walk away, Štrbské Pleso offers a nature break by a mountain lake, ideal for getting some fresh air early or late in the day.

  • Kostol Povýšenia Svätého krížaChurch

    410 m · 5 min walk

    Religious building five minutes' walk away, providing a space for reflection and contemplation.

    Practical information

    The concierge’s wordA 5-minute walk away, Kostol Povýšenia Svätého kríža offers a calm pause to slow down for a moment, between reflection and contemplation.

  • Monte Móry CaféTourist attraction

    479 m · 6 min walk

    Café a six-minute walk away, perfect for a relaxing break in a pleasant setting.

    Practical information

    The concierge’s wordA 6-minute walk away, Monte Móry Café makes an easy, pleasant pause to unwind over a coffee after a stroll in Štrbské Pleso.

  • Socha Jozef SzentivanyiHistoric landmark

    570 m · 7 min walk

    Historical landmark a seven-minute walk away, representing a cultural point of interest in the area.

    Practical information

    The concierge’s wordFor a short cultural break, head to Socha Jozef Szentivanyi, a historic site 7 min walk away, ideal between strolls in Štrbské Pleso.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Billing & Policies

  • Is Kempinski a luxury hotel?

    Kempinski is an international luxury hotel chain offering 5-star hotels and palaces in several countries, including the Grand Hotel Kempinski High Tatras in Slovakia.

  • Which hotel group does Kempinski belong to?

    Grand Hotel Kempinski High Tatras belongs to the Kempinski Hotels group, a luxury hotel chain based in Switzerland with establishments in Europe, the Middle East, Africa, and Asia.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate chosen, with more flexible conditions for flexible rates and stricter conditions for non-refundable offers.

  • Are there any local taxes to pay?

    A local tourist tax may be charged per night and per person, in addition to the room rate. Contact the concierge to confirm the arrangements for the day.

  • What quality standards are applied at the Grand Hotel Kempinski High Tatras?

    The hotel's regulations are guaranteed by the Kempinski chain, with international standards in terms of service, cleanliness, and safety.

  • What payment methods are accepted by the hotel?

    Reservations can generally be settled by international credit card and sometimes in cash at the reception, depending on the pricing conditions.

  • How do the prices of rooms at the Grand Hotel Kempinski High Tatras fluctuate?

    Seasonal offers often include breakfast, spa access, or activities, with prices varying according to the period and occupancy.

  • Do the prices at the Grand Hotel Kempinski High Tatras reflect a luxury category?

    The accommodation rates are positioned in the luxury category, consistent with the high-end services and amenities offered to guests.

Location & Access

  • Where is Grand Hotel Kempinski High Tatras located?

    Grand Hotel Kempinski High Tatras is located directly by the Štrbské Pleso mountain lake, in the High Tatras, Slovakia.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 8 to 9 km from Poprad-Tatry Airport, which is about 10 to 15 minutes by car depending on traffic.

  • In what environment is the Grand Hotel Kempinski High Tatras located?

    The hotel is located in Štrbské Pleso, in the heart of the High Tatras, with direct access to hiking trails, the lake, and ski facilities.

  • Is the hotel easily accessible by train or bus?

    The train station and bus stops in Štrbské Pleso are within walking distance or a short taxi ride from the hotel, allowing access by public transport from Poprad or Bratislava.

  • How does the Grand Hotel Kempinski High Tatras compare to other hotels in the High Tatras?

    Accessible from other hotels in the High Tatras by road, the Grand Hotel Kempinski High Tatras is often chosen for a more luxurious experience.

Rooms & Amenities

  • Is the Kempinski hotel a luxury hotel?

    Grand Hotel Kempinski High Tatras is a luxury 5-star hotel offering high-end services, a full spa, gourmet dining, and an exceptional location facing the lake.

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available throughout the hotel, including in the rooms and common areas.

  • What amenities are found in the rooms of the Grand Hotel Kempinski High Tatras?

    The rooms and suites offer luxurious bedding, bathrooms with heated marble floors, interactive flat-screen televisions, and Wi-Fi.

  • Do the rooms offer a view of the lake or the mountains?

    Some rooms feature terraces or direct views of Lake Štrbské Pleso and the High Tatras, creating a unique mountain atmosphere.

  • Are the rooms at the Grand Hotel Kempinski High Tatras non-smoking?

    All rooms are non-smoking, with designated smoking areas outside or in specified spaces.

  • Is internet access paid or free within the hotel?

    Wi-Fi is free throughout the establishment, including in the rooms, restaurants, and spa, with no additional charges.

Arrival & Departure

  • Does the hotel have parking?

    The hotel has private on-site parking, with parking options and valet service for guests.

  • Can I check in early?

    Early check-in may sometimes be offered depending on room availability and often involves an additional charge or prior confirmation. Contact the concierge to confirm the arrangements for the day.

  • Are airport transfers offered?

    Airport transfers can be arranged through the concierge or the hotel transport service, usually by private car. Contact the concierge to confirm the arrangements for the day.

  • What are the usual check-in and check-out times at the Grand Hotel Kempinski High Tatras?

    Standard check-in is generally in the afternoon, while check-out is scheduled for late morning. Contact the concierge to confirm the arrangements for the day.

  • Is it easy to park at the hotel when arriving by car?

    The hotel offers valet service and on-site parking, convenient for guests arriving by car from Poprad or Bratislava.

Dining

  • What type of breakfast is offered?

    Breakfast is served as a buffet in the Grand Restaurant, with a wide selection of hot and cold dishes, à la carte options, and often champagne available for self-service.

  • How is breakfast organised at the Grand Hotel Kempinski High Tatras?

    Breakfast includes a varied buffet with hot dishes, local products, sweet options for children, and sometimes a self-service champagne bar.

  • What are the main dining options in the hotel?

    The Grand Restaurant offers gourmet cuisine, and the hotel also has a bar/lounge for drinks and snacks.

  • Can the hotel provide menus suitable for specific dietary requirements?

    Special menus for particular diets, such as gluten-free or vegetarian, can be prepared upon request.

  • Is there a dress code for the hotel restaurant?

    A dress code is enforced in the evening at the Grand Restaurant, inviting guests to dress elegantly for dinner.

Pets

  • Are pets allowed at Grand Hotel Kempinski High Tatras?

    Pets are allowed at Grand Hotel Kempinski High Tatras upon prior request, with possible additional fees.

  • What are the conditions for bringing a pet to the hotel?

    Pets are allowed upon request and for an additional fee, provided certain rules are followed in the common areas.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has a heated indoor pool within the Zion Spa, offering views of the mountains and the lake, as well as a whirlpool.

  • What wellness facilities are available at the Zion Spa?

    The Zion Spa includes a heated indoor pool, jacuzzi, saunas, a relaxation area with lake views, as well as a range of massages and treatments.

  • Does the hotel have a gym or fitness centre?

    A modern fitness centre is available to guests, equipped with cardio and weight training equipment.

  • Is it necessary to book in advance to access the spa treatments?

    Part of the spa and certain activities require prior booking, including massages, signature treatments, and private sessions.

Family & Kids

  • Does the hotel provide specific amenities for families with babies?

    Baby cots, bottle warmers, and children's toiletries can be provided upon request, making the rooms suitable for families with young children.

  • Are there spa treatments specifically for children?

    The spa offers treatments for children, such as chocolate massages or fun manicure treatments, suitable for the younger ones.

  • Does the hotel offer a kids' club or activities for younger guests?

    A well-equipped kids' club organises themed activities for children in the evening, complemented by a video game area featuring Nintendo Wii.

  • Is the Grand Hotel Kempinski High Tatras suitable for a family stay?

    Families will find a comprehensive offering with a kids club, play areas, child-friendly breakfast, and in-room amenities, making it a very family-friendly hotel.

Activities & Leisure

  • What indoor activities are offered within the hotel?

    Guests can enjoy a player’s lounge with billiards, board games, chess, and a reading area.

  • What outdoor activities are accessible directly from the hotel?

    The lakeside location allows for walks around Štrbské Pleso, boating on the lake, and easy access to hiking trails and ski slopes.

  • What is the general atmosphere and style of the hotel?

    The interior decoration is classic and elegant, with a mountain palace ambiance and panoramic views from many lounges and the spa.

Accessibility

  • Is the hotel accessible for people with reduced mobility?

    Non-smoking rooms and areas, lift access, and luggage assistance services are provided for the comfort of guests with reduced mobility. Please contact the concierge to confirm the arrangements for the day.

Included Services

  • How is the service of the staff perceived in reviews of the Grand Hotel Kempinski High Tatras?

    The hotel is recognised for its very attentive service, with reception and restaurant staff regularly praised in customer reviews.

  • What services are included in the room price?

    The room rate generally includes daily housekeeping, access to the basic spa, Wi-Fi, and sometimes breakfast depending on the chosen offer.

  • Does the hotel offer assistance in organising activities in the area?

    The staff can assist in organising excursions, skiing, boating on the lake, and other activities, facilitating the exploration of the region.

Sustainability

  • What hygiene and safety measures are in place at the Grand Hotel Kempinski High Tatras?

    The hotel implements enhanced cleaning procedures and contactless check-in/check-out to ensure hygiene and safety.

  • Does the hotel implement sustainability or eco-responsibility actions?

    Professional cleaning practices and careful resource management are implemented as part of Kempinski standards. Please contact the concierge to confirm the current arrangements.

The Concierge answers — Grand Hotel Kempinski High Tatras

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to the Grand Hotel Kempinski High Tatras?

    The concierge can organise a private transfer to or from Poprad-Tatry or Košice airport by car or limousine. Contact the concierge to confirm the arrangements for the day.

  • How can I organise my transport from the hotel to the ski resorts and nearby villages?

    The concierge can book a taxi or a chauffeur-driven vehicle for your transport to the ski slopes, Poprad, or other villages in the High Tatras. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me find the best train or bus routes to Štrbské Pleso?

    The concierge can provide information on train and bus schedules to Štrbské Pleso and can book a first-class ticket if available. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to rent a car or an electric bike through the hotel concierge?

    The concierge can arrange for a car or e-bike rental directly from the hotel with delivery on-site. Contact the concierge to confirm the arrangements for the day.

  • Can you coordinate a chauffeur-driven itinerary between the High Tatras, Bratislava, and Vienna?

    The concierge can plan a multi-stop transfer between the Grand Hotel Kempinski High Tatras, Bratislava, and Vienna with an English-speaking driver. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can the concierge reserve a table in the hotel's Grand Restaurant for dinner?

    Reservations are made through the concierge, who can secure tables at the Grand Restaurant or at the best addresses in Štrbské Pleso and Poprad.

  • Can you recommend and book a traditional restaurant in the High Tatras?

    The concierge can recommend Slovak, gourmet, or mountain cuisine restaurants and reserve a table according to your dietary preferences.

  • Is it possible to organise a personalised menu with the chef for a special occasion?

    Requests for special menus (birthday, vegan, gluten-free) can be coordinated by the concierge with the chef of the Grand Restaurant.

  • Can you organise a romantic brunch with a view of Štrbské Pleso?

    The concierge can arrange a late breakfast or a romantic brunch with a view of the lake, subject to availability at the restaurant or in-room.

Spa Bookings

  • How can I book a massage at the Zion Spa of the Grand Hotel Kempinski High Tatras?

    Reservations are made through the concierge or directly at the Zion Spa for massages, facial treatments, and private access to certain facilities.

  • Is it possible to book spa treatments suitable for children?

    The concierge can arrange a family spa slot, with treatments suitable for children such as princess manicures or chocolate massages.

  • Can you organise a private spa session for two with a romantic atmosphere?

    The concierge can privatise a section of the spa for a couple, with romantic decorations and a bottle of champagne, subject to availability.

Excursions & Cultural Visits

  • Does the concierge offer guided hikes in the High Tatras?

    The concierge can recommend and book guides for hikes in the High Tatras starting from Štrbské Pleso.

  • Can you arrange a cultural visit to Poprad or the surrounding area?

    The concierge can organise an excursion to Poprad or Spišská Sobota, including historical visits and museums, with a French or English-speaking guide.

  • How can activities like boat rides on the lake or ski passes be booked through the concierge?

    The concierge can book seasonal activities such as boat rides on the lake, balloon outings, or ski passes, depending on the season.

Special Occasions

  • Can you organise a romantic setup in the room for a marriage proposal?

    The concierge can prepare a romantic room decoration with petals, champagne, and pastries for an anniversary or a marriage proposal.

  • How can a surprise birthday be organised at the Kempinski High Tatras hotel?

    The concierge can coordinate a personalised cake, candles, and a small private ceremony in a lounge or room for a birthday.

  • Is it possible to book a photographer for a photo shoot in the hotel and by the lake?

    The concierge can arrange a professional photo shoot in the hotel and around the lake to capture a special occasion.

Shopping & Luxury Services

  • Can the concierge organise a shopping session in the high-end boutiques nearby?

    The concierge can recommend luxury boutiques and local crafts in the area and organise a shopping tour with a driver.

  • Can you help me buy high-end local products to take home?

    The concierge can assist in finding and purchasing premium local products, such as Slovak wines, mountain honey, or quality souvenirs.

Family Activities

  • Can the concierge organise activities for children during our stay?

    The concierge can plan activities for children, such as a kids' club, themed evenings, or games in the player’s lounge.

  • Can you create a family activity programme around the hotel?

    The concierge can propose a family programme combining easy hikes, walks around the lake, and access to the kids' club at the end of the day.

Personalized Experiences

  • Is it possible to create a personalised itinerary combining spa, gastronomy, and nature?

    The concierge can design a tailored stay focused on wellness, gastronomy, or sports, with a detailed schedule for each day.

  • Can you organise a private experience at sunrise on Štrbské Pleso?

    The concierge can arrange a private experience at sunrise or sunset on the lake, with snacks and a guide, depending on the season.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits