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5★ · Montreux

Fairmont Le Montreux Palace

Av. Claude-Nobs 2, 1820 Montreux, Suisse, Montreux

4.74.7/53,040 reviews · Google rating
  • On the shores of Lake Geneva
  • Views over the lake and mountains
  • In Montreux, close to the jazz festival
  • Historic architecture with modern comfort

Hotel 5-star in Montreux, Switzerland, in the heart of Montreux, featuring Lake Geneva views, mountain views and wellness facilities.

What makes Fairmont Le Montreux Palace iconic in Montreux?

The hotel stands on the shores of Lake Geneva, with open views over the water and surrounding mountains.

It combines characterful architecture, wellness facilities and several dining venues in a setting closely connected to Montreux’s cultural life.

What budget should you expect for a night at Fairmont Le Montreux Palace?

Rates mainly depend on the season, your dates and the room category you choose.

For an accurate figure, it is best to check your dates or ask the Concierge for an option suited to your stay.

Can you dine well at Fairmont Le Montreux Palace without leaving the hotel?

Yes. The hotel offers several restaurants and bars, from breakfast through to more settled evening dining.

You can alternate between a morning buffet, a lake-view lunch, a lively bar or a fine-dining table depending on the moment.

A word from the Concierge

Fairmont Le Montreux Palace through the Concierge's eyes

Fairmont Le Montreux Palace is located in Montreux, Switzerland, on the shores of Lake Geneva. This 5★ hotel from the Fairmont chain offers stunning views of the lake and surrounding mountains. Its prime location allows guests to explore the area, famous for its jazz festival and picturesque landscapes. The hotel's architecture combines historical charm with modern comfort.

This hotel stands out for its elegant and refined atmosphere. Travelers appreciate the quality services and luxurious facilities. The hotel features welcoming common areas, varied dining options, and wellness facilities. Every detail is designed to provide a memorable experience for guests.

Before your visit, know that this hotel suits couples, business travelers, and families. The summer season attracts many visitors, but autumn offers a peaceful atmosphere. Check local events that may enhance your stay.

_My tip from the Concierge: book in advance to enjoy the best deals and local activities during your stay._

Why choose Fairmont Le Montreux Palace?

Fairmont Le Montreux Palace is an exceptional address in Montreux, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • On the shores of Lake Geneva
  • Views over the lake and mountains
  • In Montreux, close to the jazz festival
  • Historic architecture with modern comfort
  • A choice of restaurants on site
  • Wellness facilities

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking Lake Geneva

    Beginning the day in a grand lakeside hotel takes on a particular quality here. Morning light over Lake Geneva, the relative calm of the early hours and open views towards the mountains turn breakfast into more than a meal. It becomes a moment of orientation before a walk along the promenade or a day of meetings.

    Vue lacIncluded in your stay
  • A privileged walk along Montreux’s lakeside promenade

    From the hotel, only a few steps separate guests from one of the town’s defining pleasures: the lakeside promenade. Best enjoyed early in the morning or later in the afternoon, it reveals Montreux without the need for a fixed plan. Gardens, landing stages, shifting light and mountain views together express the local way of life.

    À pied depuis l’hôtelIncluded in your stay
  • A restorative spa interlude

    Between the key moments of a stay, the wellness facilities provide a welcome pause. After travel, a working day or time spent exploring the Swiss Riviera, a spa interlude helps restore a slower rhythm. It is particularly well suited to travellers seeking to balance outward discovery with inward comfort, without leaving the hotel.

    DétenteReservation required
  • An evening of dining in-house

    One of the strengths of a palace hotel with several restaurants is the ability to shape the evening without leaving the property. After a day by the lake or an event in town, dining in-house extends the mood of the stay with ease. Depending on the moment, the experience may feel more formal or more relaxed, while retaining the comfort of a coherent setting and continuous service.

    Restaurants sur placeReservation required
  • A stay in step with Montreux’s jazz spirit

    The hotel’s proximity to Montreux’s cultural life makes it a natural base from which to experience the town when its musical heritage comes to the fore. Even without an intensive programme, that energy can be felt in the atmosphere, the movement along the promenade and local life. It particularly suits travellers who enjoy destinations where hotel heritage and cultural identity speak to one another.

    CultureIncluded in your stay
  • A lake-and-mountains escape

    One of the clearest signatures of a stay here is the feeling of inhabiting two landscapes at once. From the hotel, Lake Geneva shapes the day, while the surrounding mountains lend depth and perspective to every movement. This is not a single activity but a quality of stay: a rare sense of being grounded in town while nature remains constantly present.

    Signature destinationIncluded in your stay

Restaurants & bars

9 on-site dining venues, including 1 Michelin star.

  • Montreux Jazz Café

    Bar

    Highlights

    • hearty cuisine
    • un lieu chargé d’histoire, de présence et de la douce nonchalance d’un resort, les pieds dans l’eau.
    Practical information

    The concierge’s wordAt Montreux Jazz Café, settle in for hearty cuisine in a place steeped in history, with that easy resort languor, practically at the water’s edge.

  • Funky Claude’s Bar

    Bar

  • La Terrasse du Petit Palais

    Restaurant

    Highlights

    • Mediterranean
    • enjoy Mediterranean cuisine with breathtaking lake and Alps views
    Practical information

    The concierge’s wordFor a lunch that lets you breathe, book La Terrasse du Petit Palais: Mediterranean cuisine with striking views over the lake and the Alps.

  • The Lounge Bar

    Lounge

    Highlights

    • the ideal place to chat with Montreux locals and visitors from all over the world
    Practical information

    The concierge’s wordFor an easy, lively break, settle into The Lounge Bar: the ideal spot to chat with Montreux locals and travelers passing through.

  • La Palmeraie

    Restaurant

    Highlights

    • international and local breakfast classics
    • a full breakfast buffet with a wide variety of international and local breakfast classics
    Practical information

    The concierge’s wordFor a strong start, head to La Palmeraie: its full buffet nicely brings together breakfast classics from here and abroad.

  • Pureaty

    Highlights

    • the ideal place to enjoy a refreshing drink or a satisfying snack
    Practical information

    The concierge’s wordFor a light break between plans, head to Pureaty: it’s the ideal spot for a refreshing drink or a satisfying snack.

  • Vivanda

    1 Michelin star

    Restaurant

    Highlights

    • cuisine proche de la nature
    • une cuisine proche de la nature, créative et d’une précision exquise
    Practical information

    The concierge’s wordAt Vivanda, book it if you’re after a Michelin-starred table with a nature-led spirit, driven by creative cooking of exquisite precision.

  • La Stüvetta

    Restaurant

  • Käserei

    Restaurant

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Architect
Eugène Jost (Wikidata)
Heritage designations
bien culturel suisse d'importance nationale (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Av. Claude-Nobs 2, 1820 Montreux, Suisse

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 3,040 reviews

5/5Mei Levin

Our stay at Fairmont Le Montreux Palace was exceptional and will likely be the highlight of our two-week journey through Switzerland. In recognition of our wedding anniversary, we were graciously upgraded to a…

5/5Will Slack

Simply exceptional. We stayed at the Fairmont Montreux and honestly, everything was perfect from start to finish. The team went above and beyond to make our stay memorable. We were treated to a lovely room upgrade…

5/5TH S.

This place is heavenly! An unbeatable Belle Époque grande dame overlooking the Alps and beautiful Lake Geneva. Well preserved, with spotless renovated rooms. Service and food are excellent. Montreux Jazz Café is a…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • MOB - GoldenpassTourist attraction

    376 m · 5 min walk

    MOB - Goldenpass, a railway transport service five minutes' walk away, connecting Montreux to other scenic destinations in the area.

    Practical information

    The concierge’s wordA 5-minute walk away, MOB - Goldenpass is a lovely option if you feel like a scenic rail escape through the region.

  • Musée de MontreuxMuseum

    714 m · 9 min walk

    Museum a nine-minute walk away, showcasing the history and culture of Montreux.

    Practical information

    The concierge’s wordA 9-minute walk away, the Montreux Museum makes an ideal break to get a feel for the town’s history and culture between strolls.

  • Statue de Freddie MercuryTourist attraction

    746 m · 9 min walk

    Sculpture a nine-minute walk away, depicting the famous singer Freddie Mercury.

    Practical information

    The concierge’s wordA 9-minute walk away, this Freddie Mercury sculpture makes an ideal short stroll if you enjoy places with a musical connection.

  • Old Town neighborhood of MontreuxHistoric landmark

    976 m · 12 min walk

    Historical neighborhood 976 meters away, providing a glimpse into local architecture and history.

    Practical information

    The concierge’s wordIf you’re in the mood for a break beyond the center, Montreux’s Old Town offers a lovely glimpse of local architecture and history.

  • Queen Studio ExperienceMuseum

    1.1 km · 13 min walk

    Museum one kilometer away, dedicated to the history of the band Queen and its impact on music.

    Practical information

    The concierge’s wordIf you love music, this museum makes for an easy break to dive into Queen’s history and their impact on the music scene.

  • Château du Châtelard - MontreuxTourist attraction

    1.2 km · 14 min walk

    Châtelard Castle, a tourist site to visit, offering a panoramic view of Lake Geneva.

    Practical information

    The concierge’s wordFor a quiet break in Montreux, Château du Châtelard is well suited to a stroll with panoramic views over Lake Geneva.

  • Temple de Saint-VincentChurch

    1.2 km · 15 min walk

    Saint-Vincent Temple, a religious building to visit, located 1.2 km from the hotel.

    Practical information

    The concierge’s wordFor a peaceful break in Montreux, Temple de Saint-Vincent lends itself well to a quiet visit, solo or as a pair.

  • Gorges du ChauderonTourist attraction

    1.4 km · 17 min walk

    Wildlife refuge 1.4 km away, providing a natural setting conducive to observing biodiversity.

    Practical information

    The concierge’s wordFor a nature break near Montreux, Gorges du Chauderon lends itself to a peaceful walk focused on observing biodiversity.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Quais de MontreuxPark

    356 m · 4 min walk

    Park located a four-minute walk away, providing a pleasant space for walking and relaxing by the lake.

    Practical information

    The concierge’s wordA 4-minute walk away, the Quais de Montreux offer an easy lakeside break, ideal for a short stroll or to unwind between appointments.

  • Plage de Villeneuve (Riviera)Park

    4.3 km · 7 min by car

    Park in Villeneuve, providing a green space suitable for relaxation and walks.

    Practical information

    The concierge’s wordFor a quiet break, head to Plage de Villeneuve: a pleasant green space for a short walk or simply to unwind.

  • Jardin RoussyGarden

    4.5 km · 8 min by car

    Roussy Garden, a green space ideal for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break, head to Jardin Roussy: a pleasant green spot for a short stroll or simply to sit and unwind.

  • Vevey lacPark

    4.7 km · 8 min by car

    Park located in Vevey, providing a green space suitable for relaxation and walks.

    Practical information

    The concierge’s wordFor a green break, head to Vevey lac for a peaceful stroll or a quiet moment to unwind.

What’s happening during your stay

The dates I slip into my guests’ programme in Montreux — concerts, exhibitions, festivals a few steps from Fairmont Le Montreux Palace.

My tip: book concert tickets seven days ahead.

  • Event

    Marché

    Open year-round

    Évian-les-Bains · 24.8 km

    Weekly market in Évian-les-Bains, every Tuesday and Friday morning, showcasing local producers and artisans.

    View official source

  • Event

    Marché de Châtel en hiver

    Apr 14 – Dec 16, 2026

    Châtel · 19.7 km

    Châtel winter market, held every Wednesday from 14 April to 16 December 2026, featuring local products such as fruits, vegetables, cheeses, and crafts.

  • Event

    Marché de Châtel

    Apr 22 – Dec 9, 2026

    Châtel · 19.6 km

    Châtel market held every Wednesday from 22 April to 9 December 2026, featuring fruits, vegetables, local cheeses, fish, rotisserie, flowers, clothing, and souvenirs.

  • Event

    Les marchés du dimanche

    May 10 – Sep 13, 2026

    Saint-Paul-en-Chablais · 22.3 km

    Food market held every Sunday in Saint-Paul-en-Chablais from 10 May to 13 September 2026, featuring local exhibitors and producers.

    View official source

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is Fairmont Le Montreux Palace located in Montreux?

    The hotel is located at 100 Grand Rue, directly on the shores of Lake Geneva, in the heart of Montreux, with views of the lake and the Swiss Alps.

  • What is the distance between the hotel and the airport?

    Geneva International Airport is approximately one hour's drive or train ride from the hotel.

  • What is the distance between the Fairmont Le Montreux Palace and the Montreux train station?

    The hotel is approximately a 6-minute walk from the Montreux train station, allowing easy access by train from Geneva, Lausanne, or Zurich.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the rooms and common areas of the hotel.

  • What reception and concierge services are offered to guests?

    The reception is open 24/7 and offers concierge services, currency exchange, tourist information, and assistance with external bookings.

  • Does the hotel offer packages including breakfast, spa, or other benefits?

    The Fairmont Le Montreux Palace offers packages that sometimes include breakfast, spa access, or additional services, available depending on the season and booking platform.

Arrival & Departure

  • Does the hotel have parking?

    The hotel has an indoor underground parking with approximately 175 spaces, accessible 24/7, offered as self-parking and valet service, for a daily fee.

  • Can I check in early?

    Early check-in is possible only upon request and subject to availability on the day of arrival.

  • Are airport transfers offered?

    Airport transfers can be arranged, including a shuttle or private vehicle, for an additional fee and by reservation.

  • What are the check-in and check-out times at the Fairmont Le Montreux Palace?

    Check-in starts from 15:00 and is possible until midnight. Check-out must be completed before 12:00.

  • Does the hotel offer a valet parking service?

    A valet service is available at the main entrance, with parking in an underground garage and daily fees separate from self-parking.

  • What time can you check in at the Fairmont Le Montreux Palace?

    Check-in at the Fairmont Le Montreux Palace begins at 3:00 PM, with options for expedited procedures and contactless check-in.

Dining

  • What type of breakfast is offered?

    A buffet breakfast is served in the dining room with hot and cold options, both local and international. Its inclusion depends on the type of rate and offer booked.

  • What restaurants and bars are available at the Fairmont Le Montreux Palace?

    Several restaurants and bars are available on-site, including the Montreux Jazz Café and Funky Claude’s Bar, as well as a more traditional dining service.

  • Does the hotel offer room service?

    Room service is available 24/7 for ordering meals and drinks to the room.

  • Is breakfast included in the room rate at the Fairmont Le Montreux Palace?

    Breakfast may or may not be included depending on the type of rate chosen. Some room offers include breakfast, while others charge it separately.

Pets

  • Are pets allowed at Fairmont Le Montreux Palace?

    Pets, including dogs and cats, are allowed at Fairmont Le Montreux Palace, subject to additional fees and certain access restrictions to areas such as the spa and restaurants.

  • What are the conditions and fees for bringing a pet?

    Dogs and cats are allowed, with a maximum of generally two pets per room and an additional charge per night or per stay.

  • Can the hotel assist in arranging care or a day of services for my pet during my stay?

    Pet care services can be coordinated through the concierge to comply with the hotel's pet access rules in various areas.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has an indoor pool and an outdoor pool, accessible via the Fairmont Spa, as part of the wellness facilities.

  • What are the opening hours and facilities of the Fairmont Spa?

    The Fairmont Spa, covering approximately 2000 m², is open daily from 6:30 to 22:00 and includes pools, sauna, hammam, fitness room, and treatment areas.

  • Is access to the spa and pool included in the room price?

    Access to the Fairmont Spa, including the indoor pool, jacuzzi, sauna, hammam, and fitness room, is generally included for hotel guests.

  • Is there a fitness room, and what are its hours?

    A well-equipped fitness centre is accessible via the Fairmont Spa, open to guests and spa members during the same hours as the wellness facilities.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked, ranging from flexible conditions to non-refundable. The exact terms are indicated at the time of booking.

  • Are there any tourist taxes to pay?

    A local tourist tax is generally applied per night and per person, in addition to the room rate. The exact amount depends on the regulations of Montreux.

  • Does the hotel offer rooms for seminars, weddings, or private events?

    Meeting and banquet rooms are available for conferences, weddings, and events, with technical equipment and catering upon request.

  • What payment methods are accepted to settle your stay at the hotel?

    Payment can generally be made by international credit or debit card, and sometimes in cash, depending on the establishment's conditions and booking agencies.

  • How can I find out the exact cancellation and modification conditions for my reservation?

    The cancellation, modification, and prepayment policies are detailed in the booking confirmation and may vary between flexible and non-refundable rates.

  • What additional charges may be added to the room rate on the final bill?

    The tourist tax and certain optional services, such as the spa or parking, may incur additional charges and will appear on the final bill for the stay.

  • How do room prices at Fairmont Le Montreux Palace fluctuate according to the season and local events?

    The room rate may vary depending on the season, events such as the Montreux Jazz Festival, the type of room, and booking conditions. Contact the concierge to confirm the day's terms.

Rooms & Amenities

  • Is the Fairmont Le Montreux Palace considered a luxury hotel?

    The Fairmont Le Montreux Palace is a historic Belle Époque palace, classified among the luxury hotels in Montreux, with 235 rooms and suites.

  • What amenities are available in the hotel rooms?

    The rooms are equipped with television, air conditioning, safe, minibar, private bathroom, and Wi-Fi access, with some offering a balcony and views of the lake or the Alps.

  • What is a Fairmont hotel in terms of category and positioning?

    Fairmont Hotels & Resorts is a high-end and luxury hotel brand, comprising palaces and iconic hotels around the world.

  • Do the rooms offer a view of Lake Geneva and the Alps?

    The view from the hotel overlooks Lake Geneva and the Alps, with certain categories of rooms guaranteeing a direct view of the lake.

Family & Kids

  • Does the hotel offer services for children and babysitting?

    Supervised activities and programmes for children are offered occasionally, as well as babysitting services, upon request and at an additional charge.

  • Is the hotel suitable for a family stay with children?

    Families can benefit from connecting rooms or spacious suites, as well as children's menus and activities suitable for children in and around the hotel.

Accessibility

  • Does the hotel have rooms and facilities suitable for people with reduced mobility?

    Accessible rooms are available, featuring widened doors, adapted bathrooms, walk-in showers, and grab bars. Most common areas are wheelchair accessible.

  • Are the restaurants, spa, and common areas easily accessible for disabled persons?

    Most restaurants, the spa, and common areas are accessible to wheelchair users, with suitable lifts and ramps.

  • Does the parking at Fairmont Le Montreux Palace offer facilities for electric vehicles?

    The hotel's underground parking has a significant number of spaces and charging stations for electric vehicles, with daily billing.

Activities & Leisure

  • Is there a casino in the hotel or nearby?

    There is no casino in the hotel, but the Casino de Montreux is located about 14 minutes' walk away.

  • What swimming activities are available within the hotel?

    The hotel has both indoor and outdoor pools, accessible via the Fairmont Spa, offering views of the lake and gardens.

  • Is Fairmont Le Montreux Palace by the lake, and can one easily walk around the area?

    The hotel is located directly by Lake Geneva, with a promenade and panoramic views, ideal for walks and jogging.

  • What leisure activities can be enjoyed during a stay at Fairmont Le Montreux Palace?

    Activities such as tennis, swimming, spa, fitness, as well as excursions in the region, are easily accessible from the hotel to enhance the stay.

Sustainability

  • Which hotel group does the Fairmont Hotels & Resorts brand belong to?

    The Fairmont Hotels & Resorts brand belongs to the Accor group, one of the major global hotel chains.

  • In which regions of the world can Fairmont hotels be found?

    Fairmont hotels are located in several countries, primarily in North America, Europe, the Middle East, and Asia, with a selection of iconic luxury establishments.

  • What cleaning and hygiene measures are applied in the rooms?

    Daily housekeeping is provided, with regular changes of bed linen and towels, in accordance with cleanliness standards and current health regulations.

  • Does the hotel implement specific health safety measures?

    Measures for social distancing, enhanced disinfection, and the provision of hand sanitiser are in place for the safety of guests and staff.

  • Does Fairmont Le Montreux Palace implement actions for sustainable development?

    The hotel is committed to reducing single-use plastics and managing energy responsibly, in accordance with Accor's standards.

  • Does Fairmont belong to Hilton, Marriott, or another major hotel group?

    The Fairmont brand is part of the Accor hotel group's portfolio, one of the largest in the world in terms of the number of hotels and brands.

The Concierge answers — Fairmont Le Montreux Palace

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Geneva airport and Fairmont Le Montreux Palace?

    The concierge can organise a private transfer to or from Geneva airport, by car or limousine, with rates adjusted to the number of people and the schedule. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me organise the train journey to Montreux from Geneva or Zurich?

    The concierge can book train tickets and suggest the most convenient route from Geneva, Lausanne or Zurich to Montreux train station, which is just a few minutes' walk from the hotel.

  • Is it possible to book a private driver by the hour to explore the surroundings of Montreux?

    The concierge can arrange a private driver by the hour to discover the Vaud Riviera, with customised stops in Vevey, Lavaux or Chillon.

  • Can you arrange a minivan transfer for our family between the airport and the hotel?

    The concierge can organise minivan transfers for families or groups, with child seats available upon request and schedules adjusted to flight arrivals and departures.

  • Can the concierge book a taxi or limousine for an early morning departure?

    It is recommended to contact the concierge to arrange a taxi or limousine service late at night or early in the morning to ensure availability at the desired time.

Restaurant Reservations

  • Can you book me a gourmet restaurant with a lake view in Montreux or the surrounding area?

    Reservations are made through the concierge, who can suggest and book the best tables in Montreux, Vevey or Lausanne, according to your budget and culinary preferences.

  • Can the concierge suggest and book a family-friendly restaurant suitable for children?

    The concierge can recommend child-friendly venues and reserve a table with a high chair or children's menu, either at the hotel or in the city.

  • Is it possible to arrange a special romantic dinner for an occasion in a restaurant at Fairmont Le Montreux Palace?

    The concierge can organise special menus for birthdays or marriage proposals in the hotel's restaurants, in coordination with the catering teams.

  • Can you help me find and book a restaurant offering vegetarian or gluten-free options?

    It is recommended to ask the concierge for addresses for vegetarian or gluten-free cuisine and allow them to confirm the options and make the reservation.

Spa Bookings

  • Can the concierge book a massage for me at Fairmont Spa during my stay?

    Reservations are made through the concierge or directly at Fairmont Spa for massages, facials, and wellness rituals, subject to availability and your schedule.

  • Is it possible to plan a spa afternoon for two with treatments and pool access?

    The concierge can organise spa packages for couples including simultaneous treatments, access to the spa, and possibly a snack or glass of champagne.

  • Can the concierge advise me on the best times to enjoy the spa in peace?

    It is recommended to consult the concierge to learn about special spa offers and to book a slot during the quietest hours, particularly on weekends and public holidays.

Excursions & Cultural Visits

  • Can you organise a trip to Chillon Castle from Fairmont Le Montreux Palace?

    The concierge can arrange a visit to Chillon Castle with tickets, audio guides or a private guide, and round-trip transport from the hotel.

  • Can the concierge help me plan my stay during the Montreux Jazz Festival?

    The concierge can prepare a customised programme around the Montreux Jazz Festival, including concert recommendations, restaurants, and transport.

  • Is it possible to organise a wine tour in the Lavaux vineyards?

    The concierge can suggest cellar visits in the Lavaux vineyard, with tastings and private or train transport according to your wishes.

  • Can the concierge organise a day trip to Lausanne or Gruyères from the hotel?

    It is recommended to contact the concierge to organise a day in Lausanne or Gruyères, with suggestions for museums and must-see places.

Special Occasions

  • Can you organise a birthday decoration in the room with cake and flowers?

    The concierge can prepare a special birthday decoration in the room, with balloons, a personalised cake, and a bouquet of flowers, according to your budget.

  • Can the concierge help me organise a marriage proposal at Fairmont Le Montreux Palace?

    The concierge can coordinate a romantic marriage proposal, including staging in the suite or by the lake, a photographer, and a special dinner.

  • Is it possible to bring in a photographer or musician for a private celebration at the hotel?

    It is possible to request the concierge to book a musician, photographer, or videographer for a private event held within the hotel.

Shopping & Luxury Services

  • Can the concierge organise a half-day shopping trip in luxury boutiques in the area?

    The concierge can recommend luxury boutiques in Montreux, Lausanne, or Geneva and arrange a shopping tour with a private driver if desired.

  • Can you help me find a personal shopper or stylist for a shopping session?

    It is recommended to contact the concierge to find a personal stylist or personal shopper service during your stay.

Family Activities

  • Can the concierge recommend family activities around Lake Geneva and in the mountains?

    The concierge can suggest activities suitable for children, such as a cruise on the lake, visits to animal parks, or scenic train excursions.

  • Can you organise a boat trip on Lake Geneva departing from Montreux?

    It is possible to request the concierge to organise a boat outing on the lake, with schedules and duration tailored for families.

Personalized Experiences

  • Is it possible to request a complete programme for a romantic weekend in Montreux?

    The concierge can create a customised itinerary for a romantic weekend, including spa treatments, restaurants, and strolls in Montreux and Lavaux.

  • Can the concierge organise a professional photo shoot in and around the hotel?

    It is recommended to ask the concierge to arrange a private photo shoot in the hotel and along the lakeside promenade.

  • Can you design a personalised day combining hiking, culture, and gastronomy in the Montreux region?

    The concierge can assist in organising a tailored day combining hiking, village visits, and local gastronomic discoveries.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits