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5★ · Florence

The St. Regis Florence

Piazza Ognissanti, 1, 50123 Firenze FI, Italie, Florence

4.84.8/51,164 reviews · Google rating
  • Views over the Arno
  • In the heart of Florence
  • Historic setting
  • Close to museums and shops

Hotel 5-star in Florence, 445 m from Basilica Santa Maria Novella, featuring a 1-Michelin-starred restaurant, Arno views and butler service.

Where is The St. Regis Florence located, and what can you reach on foot nearby?

The hotel is in the heart of Florence, overlooking the Arno and within easy reach of the main sightseeing areas.

On foot, you can quickly reach Santa Maria Novella, Firenze Santa Maria Novella station, Piazza della Repubblica and the Fontana del Porcellino.

What dining and bar options are available at The St. Regis Florence?

The hotel offers several dining venues and a bar, with a focus on Tuscan cuisine and well-paced moments throughout the day.

You may consider Café Ginori, Winter Garden Restaurant, Winter Garden Bar or Winter by Caino, depending on the mood.

What budget should you expect for a stay at The St. Regis Florence?

Rates vary with the season, your travel dates and the room category selected.

For an accurate estimate, it is best to check your exact dates or ask the Concierge to narrow down the most suitable option.

A word from the Concierge

The St. Regis Florence through the Concierge's eyes

The St. Regis Florence is located in the heart of Florence, Italy. This 5★ hotel offers a luxurious experience in a historic setting. The St. Regis address is known for its exceptional service and refined atmosphere. You will enjoy stunning views of the Arno River and easy access to the city's main attractions.

What sets this hotel apart is its elegant atmosphere and attention to detail. Travelers appreciate the blend of tradition and modernity. The tastefully decorated common areas create a warm ambiance. The staff is trained to meet your needs with professionalism.

Before you go, know that this hotel suits both couples and business travelers. Its proximity to museums and shops makes it an ideal choice for a romantic or cultural stay. The high tourist season runs from May to September, with an influx of visitors.

_My tip from the Concierge:_ book your table at the hotel restaurant in advance, as seats are limited and fill up quickly._

Why choose The St. Regis Florence?

The St. Regis Florence is an exceptional address in Florence, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Views over the Arno
  • In the heart of Florence
  • Historic setting
  • Close to museums and shops
  • Blend of tradition and modernity

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

3
  • 24-hour concierge
  • Butler service
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with views over the Arno

    Beginning the day overlooking the river immediately changes the rhythm of a stay. This experience focuses on the calm of the morning, Florentine light and attentive service before the crowds reach the museums and shopping streets. It is ideal for couples as well as for travellers planning a cultural day on foot from the hotel.

    IconiqueReservation required
  • Private introductory walk through Florence

    With a hotel in the heart of the city, exploring on foot makes perfect sense. This experience favours a more nuanced reading of Florence: key landmarks, quieter streets, the rhythm of different quarters and practical advice for continuing independently afterwards. It is an excellent way to get one’s bearings on arrival without overloading the schedule.

    Sur mesureReservation required
  • Post-museum lunch or dinner at the hotel

    After several hours spent in galleries and churches, returning to the hotel table allows the day to continue without disruption. The appeal of this experience lies in the contrast between Florence’s cultural intensity and the hushed comfort of a meal in an elegant setting. Particularly worthwhile in high season, when the city becomes busy very quickly.

    À réserver tôtReservation required
  • Evening ritual with butler service

    Designed for travellers who value well-executed details, this experience highlights the most discreet side of St. Regis luxury: room preparation, attention to the pace of the stay and the comfort of an effortless return after a full day. It is especially suited to romantic breaks and to stays in which one wishes to slow down.

    Signature St. RegisIncluded in your stay
  • Tailored Florentine shopping itinerary

    Thanks to the proximity of boutiques and concierge support, this experience is designed for travellers wishing to discover Florence through its craftsmanship and style-led addresses. The aim is not to accumulate stops, but to create a coherent route, punctuated by returns to the hotel in order to preserve the comfort of the stay.

    LifestyleReservation required
  • In-room wellbeing pause

    In a city as dense as Florence, true luxury sometimes lies in allowing oneself a pause without leaving the room or suite. This experience values calm, turndown service, a personalised rhythm and the ability to create a restorative moment between two highlights of the stay. It is particularly relevant for short urban breaks.

    Included in your stay

Restaurants & bars

5 on-site dining venues, including 1 Michelin star.

  • Café Ginori

    Restaurant

    Highlights

    • Tuscan culinary treats
    • tea sommelier-curated afternoon tea, that brings the Ginori collections to life.
    Practical information

    The concierge’s wordFor a refined Florentine pause, head to Café Ginori: Tuscan treats and a tea sommelier-curated afternoon tea, inspired by the Ginori collections.

  • Winter Garden Restaurant

    Restaurant

    Chef: Gentian Shehi
    Chef: Gentian Shehi

    Highlights

    • Tuscan culinary treats
    • exquisite contemporary Tuscan cuisine and elevated by flawless service
    Practical information

    The concierge’s wordFor a refined Tuscan interlude, book Winter Garden: Chef Gentian Shehi’s contemporary cuisine shines there, elevated by flawless service.

  • Winter Garden Bar

    Bar

    Highlights

    • the spectacular sabrage ritual is executed with uncompromising sophistication
    Practical information

    The concierge’s wordAt the Winter Garden Bar, settle in for the spectacular sabrage ritual, executed with uncompromising sophistication—a true St. Regis moment.

  • Winter by Caino

    Restaurant

    Chef: Valeria Piccini
    Chef: Valeria Piccini

    Highlights

    • Tuscan
    Practical information

    The concierge’s wordAt Winter by Caino, let Valeria Piccini’s Tuscan cooking guide you: a fitting choice for an elegant dinner at The St. Regis Florence.

  • Borgo San Jacopo

    1 Michelin star

    Restaurant

    Highlights

    • Italian
    • black truffle-laced pasta and prawns in zabaglione
    Practical information

    The concierge’s wordAt Borgo San Jacopo, go for the black truffle-laced pasta or the prawns in zabaglione, in a refined one-Michelin-starred setting.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Piazza Ognissanti, 1, 50123 Firenze FI, Italie

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 1,164 reviews

5/5Edward W

We recently stayed at the St. Regis Florence and it was everything we hoped for in a luxury Florence experience — and more. From the moment we arrived, this stunning Renaissance palazzo on the Arno River felt like…

5/5Maria Maloney

My stay at the The St. Regis Florence was nothing short of extraordinary—but not for the reasons you might expect. Upon arrival, I realized I had left my bag on the train—with my passport, credit cards, and personal…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Officina profumo-farmaceutica di Santa Maria NovellaTourist attraction

    311 m · 4 min walk

    Cosmetics store a four-minute walk away, offering a variety of beauty and skincare products.

    Practical information

    The concierge’s wordA 4-minute walk away, Officina profumo-farmaceutica di Santa Maria Novella makes a lovely stop to browse beauty and skincare products.

  • Basilique Santa Maria NovellaChurch

    445 m · 5 min walk

    Religious building a five-minute walk away, known for its architecture and history.

    Practical information

    The concierge’s wordA 5-minute walk away, Basilica Santa Maria Novella offers a calm break if you're in the mood for architecture and a touch of Florentine history.

  • Stazione Ferroviaria Firenze Santa Maria NovellaTourist attraction

    533 m · 6 min walk

    Train station a six-minute walk away, a starting point to explore Florence and its surroundings.

    Practical information

    The concierge’s wordA 6-minute walk away, handy if you're planning a trip beyond the city or an early departure without adding extra travel time.

  • Piazza della RepubblicaTourist attraction

    726 m · 9 min walk

    Piazza della Repubblica, an iconic square in Florence, is a nine-minute walk away and serves as a lively meeting place.

    Practical information

    The concierge’s wordA 9-minute walk away, Piazza della Repubblica is ideal at the end of the day to soak up Florence’s energy and pause in a lively meeting spot.

  • Fontana del PorcellinoTourist attraction

    781 m · 9 min walk

    Fountain a nine-minute walk away, a popular meeting place and an example of public architecture.

    Practical information

    The concierge’s wordA 9-minute walk away, the Fontana del Porcellino makes a nice pause between visits, especially if you enjoy lively spots and public architecture.

  • Ponte VecchioTourist attraction

    803 m · 10 min walk

    Ponte Vecchio, a historic bridge famous for its shops, is a tourist site in Florence.

    Practical information

    The concierge’s wordFor a Florentine break mixing a stroll and window-shopping, head to Ponte Vecchio, a historic bridge known for its shops.

  • Palais PittiTourist attraction

    875 m · 11 min walk

    Art museum 875 meters away, housing collections of paintings, sculptures, and art objects.

    Practical information

    The concierge’s wordChoose the Pitti Palace for a cultural break among paintings, sculptures, and art objects, ideal if you’re in the mood for an art museum in Florence.

  • Cathédrale Santa Maria del FioreChurch

    884 m · 11 min walk

    Cathedral 884 meters away, an emblematic religious building in Florence.

    Practical information

    The concierge’s wordFor a contemplative break in Florence, head to the Cathedral of Santa Maria del Fiore if you're in the mood for a major spiritual and architectural landmark.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Piazza del DuomoSquare

    844 m · 10 min walk

    Piazza del Duomo, an iconic square in Florence, known for its cathedral and remarkable architecture.

    Practical information

    The concierge’s wordFor a Florentine pause, head to Piazza del Duomo when you feel like admiring the cathedral and the square’s remarkable architecture.

  • Piazza della SignoriaSquare

    895 m · 11 min walk

    Piazza della Signoria, an iconic square in Florence, serves as a gathering place and a site for exchanges.

    Practical information

    The concierge’s wordTo feel Florence at its liveliest, stop by Piazza della Signoria when you want a break in the middle of conversation and movement.

  • Jardin de BoboliGarden

    1.1 km · 13 min walk

    Boboli Garden, a large Italian-style garden featuring pathways and green spaces.

    Practical information

    The concierge’s wordIf you’re in the mood for a green escape, Boboli Gardens is well suited to a peaceful stroll through a vast Italian-style garden.

  • Piazzale MichelangeloSquare

    1.9 km · 3 min by car

    Piazzale Michelangelo, a square providing a panoramic view of Florence.

    Practical information

    The concierge’s wordFor a peaceful break, head to Piazzale Michelangelo late in the day: the panoramic view over Florence feels even more special.

Places to visit nearby

The sights, landmarks and walks I recommend around The St. Regis Florence — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The St. Regis Florence?

    Check-in starts at 3 PM and check-out must be completed by 12 PM, according to information provided by the establishment and major booking sites.

  • Does the hotel have parking?

    A private parking facility with valet service is offered, for an indicative additional fee, for guests wishing to park their vehicle in close proximity to the hotel.

  • Can I check in early?

    Early check-in may be granted depending on the day's occupancy; it is recommended to inform the hotel in advance to increase the chances of availability.

  • Does the hotel offer late check-out and under what conditions?

    Late check-out may sometimes be offered, subject to availability and possibly additional fees, to be confirmed directly with the reception on the same day.

  • Are airport transfers offered?

    Private car transfers with a driver can be arranged upon request, at an additional cost, between the hotel and the airport or train station, via the concierge service.

Location & Access

  • Where is The St. Regis Florence located in the city?

    The hotel is located at Piazza Ognissanti 1, in the historic centre of Florence, by the river, approximately 750 metres on foot from the city centre and Santa Maria Novella train station.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 5.3 km from Florence Peretola Airport, which is about 15 to 25 minutes by car depending on traffic, and about 69 km from Pisa Galileo Galilei Airport.

  • How far is Santa Maria Novella train station from the hotel?

    Firenze Santa Maria Novella train station is located less than 1 km from the hotel, accessible in a few minutes by taxi or about 10 to 15 minutes on foot depending on your pace.

  • Is the area around The St. Regis Florence safe for walking in the evening?

    The immediate surroundings of the hotel, in the historic centre, are generally considered safe and pleasant, with a high tourist footfall and the presence of shops and restaurants.

  • Does the hotel offer a regular shuttle to Florence Airport?

    The hotel does not indicate a regular airport shuttle; travel is mainly done by taxi, private vehicle, or individually arranged public transport.

Rooms & Amenities

  • How many rooms does The St. Regis Florence have?

    The establishment has approximately 99 rooms and suites, located in a renovated historic palace, offering different categories of size and view, including views of the Arno or the city.

  • What amenities are found in the hotel rooms?

    The rooms are equipped with air conditioning, flat-screen television, minibar, private bathroom, high-quality bedding, and often feature classic Florentine-style decor.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas, for guests staying on site.

  • Can you book a room with a view of the Arno or the city?

    Some rooms offer a view of the Arno River or the rooftops of Florence; it is possible to select or request this type of view when booking, subject to availability.

  • Does the hotel have non-smoking rooms?

    Non-smoking rooms are available, and the entire establishment enforces a strict no-smoking policy in indoor areas, in accordance with Italian regulations.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served in buffet form with continental and American options, complemented by à la carte service in some cases, at the hotel restaurant.

  • What is the main restaurant of The St. Regis Florence and what type of cuisine is served there?

    Reservations mention a main restaurant, the Winter Garden, offering refined cuisine in an elegant setting, for breakfast, lunch, and dinner depending on the days and seasons.

  • Does the hotel have a bar for evening drinks?

    A bar is present within the hotel, offering a menu of cocktails, wines, and snacks, often appreciated for its sophisticated atmosphere and signature mixology.

  • Does the establishment offer vegetarian options or options suitable for food allergies?

    Vegetarian and gluten-free options are generally available at breakfast and in the restaurant; it is advisable to inform of any allergies or specific diets in advance.

  • Is room service available at St. Regis Florence?

    Room service is offered, allowing meals and drinks to be served in the room at certain hours defined by the hotel.

Spa & Wellness

  • What spa and wellness facilities are available at The St. Regis Florence?

    The hotel features a spa and wellness centre including a hot tub, steam bath, facials, body treatments, and various types of massages.

  • Is it necessary to book in advance to enjoy the treatments and spa?

    Access to certain spa facilities can be reserved in advance, with wellness packages available that include multiple treatments, for an additional fee.

  • Is there a gym or fitness centre in the hotel?

    A fitness centre is available with fitness equipment, allowing guests to maintain their workout routine during their stay.

  • Does the hotel have a pool?

    The hotel does not report the presence of an indoor or outdoor pool in its facilities; the spa focuses on treatments, the jacuzzi, and relaxation.

  • What types of massages are offered at the hotel spa?

    A range of varied massages is offered, including back, neck, couples, or full body massages, to be booked according to available times at the spa.

Activities & Leisure

  • What leisure activities are offered on-site at The St. Regis Florence?

    The establishment offers activities such as occasional concerts or shows, as well as bike rentals, in addition to easy access to Florence's cultural sites.

  • What major tourist sites can be quickly reached from the hotel?

    The central location allows for easy walking access to the Ponte Vecchio, the Santa Maria del Fiore Cathedral, and other major landmarks within a few minutes.

  • Can the hotel assist in organising excursions or guided tours in Florence and Tuscany?

    Cultural or discovery experiences can be arranged through the hotel or concierge, such as guided tours, museum visits, or excursions in Tuscany, often for an additional fee.

  • Can bicycles or other gentle means of transport be rented to visit Florence from the hotel?

    Bicycles can be rented through the establishment to explore Florence, allowing for a more flexible discovery of the city and its historic neighbourhoods.

  • Is the St. Regis in Florence worth it?

    The St. Regis Florence is considered one of the iconic luxury hotels in the city, located in a historic palace, and regularly ranks among the most prestigious addresses in Florence.

Family & Kids

  • Is the hotel suitable for family stays with children?

    The establishment generally accepts children and may offer baby cots or certain adapted services, to be requested at the time of booking to ensure availability.

  • Is there a babysitting service or baby cots available?

    Services such as baby cots or, occasionally, babysitting may be available upon request, with advance reservation recommended and possible additional charges.

  • Can I book connecting or family rooms at the St. Regis Florence?

    Larger rooms or suites can accommodate multiple guests; connecting configurations may be offered for families, subject to availability at the time of booking.

Pets

  • Are pets allowed at The St. Regis Florence?

    Pets are permitted in the establishment, generally under certain size or number conditions and with possible additional charges to be confirmed before arrival.

  • Does the hotel provide special services or amenities for pets?

    Specific pet amenities, such as beds or bowls, may be offered upon request to facilitate the stay of dogs or cats accompanying their owners.

  • Are there restrictions for pets in the hotel's common areas?

    Certain rules may apply regarding pet access to common areas such as the restaurant or spa, in accordance with internal policy and local regulations.

Accessibility

  • Is The St. Regis Florence accessible for people with reduced mobility?

    The hotel has accessible rooms and adapted common areas, such as elevators, to facilitate movement for people with reduced mobility, subject to availability to be confirmed at the time of booking.

  • Are common areas such as the restaurant and lobby easily accessible by wheelchair?

    Elevators serve the floors, and step-free routes are generally provided in the main areas, allowing easier access to dining and reception zones.

  • Should I inform the hotel in advance to obtain an accessible room or special arrangements?

    It is recommended to notify any specific accessibility needs before arrival so that the hotel can allocate an appropriate room and prepare the necessary facilities.

Billing & Policies

  • What are the average prices for a night at The St. Regis Florence?

    Rates vary depending on the season, room category, and occupancy; prices range from approximately 800 to over 3,000 euros per night for certain dates and higher categories.

  • What is the hotel's cancellation policy?

    The hotel generally applies a cancellation policy that depends on the type of rate booked, with specific deadlines before arrival; the precise conditions are detailed in the booking confirmation.

  • Are there any tourist taxes to pay?

    A municipal tourist tax is required in Florence and must be paid on site, in addition to the room rate, according to the amount and rules set by the city.

  • What payment methods are accepted by The St. Regis Florence?

    The main payment methods accepted include international credit cards and, generally, cash payments within the legal limit, for settling the room and extras.

  • Are there any additional fees to expect besides the room price?

    Additional fees may apply for certain services such as parking, the spa, transfers, pets or room service, detailed on the final invoice.

Sustainability

  • Does the hotel have a known environmental or sustainability policy?

    The establishment provides few public details about its environmental actions; many large chains implement initiatives to reduce water and energy consumption and waste sorting, to be verified on site.

  • What concrete sustainability actions can be found in the establishment?

    Common practices include optional towel reuse, more energy-efficient lighting, and bath products often offered in dispensers rather than individual miniatures, according to the group's standards.

  • Can I obtain more detailed information about The St. Regis Florence's sustainability commitments during my stay?

    It is possible to request detailed information at the reception about any certifications, local partnerships, or social responsibility programs supported by the hotel or the hotel group.

The Concierge answers — The St. Regis Florence

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Florence Peretola Airport and The St. Regis Florence?

    The concierge can organise a private transfer by car or limousine between Florence Peretola Airport and The St. Regis Florence, with personalised welcome and schedules tailored to flight times. Contact the concierge to confirm the arrangements for the day.

  • How can I organise a private driver from the hotel for my travels in Florence and Tuscany?

    The concierge can book a private driver or taxi for trips to Santa Maria Novella station, other Tuscan cities, or day tours, with a vehicle suited to your needs.

  • Can I get help organising my transfer to the airports of Pisa or Bologna?

    The concierge can advise and book the best transport options to Pisa or Bologna, possibly combining train, chauffeur-driven car, or taxi according to your departure time and budget.

  • Is it possible to rent a car from the hotel with the help of the concierge?

    The concierge can arrange car rental with or without a driver, including luxury vehicles, directly from the hotel, with simplified return.

  • Can the concierge help me rent bikes to explore Florence from the hotel?

    The concierge can reserve classic or electric bikes to discover Florence, suggesting routes suitable for traffic and major tourist sites.

Restaurant Reservations

  • Can you book a table for me at a fine dining restaurant near The St. Regis Florence?

    The concierge can recommend and reserve tables at the best fine dining restaurants in Florence, taking into account your culinary preferences and any dietary restrictions.

  • How can I get a reservation at a typical trattoria to enjoy authentic Tuscan cuisine?

    The concierge can suggest typical trattorias and local osterias frequented by Florentines, then make the reservation at a time that suits you.

  • Can the concierge organise a romantic dinner or a special tasting menu during my stay?

    The concierge can arrange romantic dinners, tasting menus, or partial privatisations, either at the Winter Garden restaurant or at partner establishments in Florence.

Spa Bookings

  • How can I book a massage or treatment at The St. Regis Florence spa?

    Reservations are made through the concierge or reception, who can offer you slots for the spa, jacuzzi, massages, and wellness treatments available at the hotel.

  • Can you help me organise a comprehensive wellness programme over several days at the hotel?

    The concierge can assist in creating a programme that includes facials, massages, steam baths, and relaxation moments, tailored to the duration of your stay.

  • Is it possible to book a couples massage or a spa experience for two?

    The concierge can check availability and book couples massages or treatments for two, ensuring that services are scheduled at the same time.

Excursions & Cultural Visits

  • Can the concierge organise a private guided tour of the main monuments in Florence?

    The concierge can book private guided tours of the main sites, with skip-the-line tickets and a French, English or other language guide upon request.

  • How can an oenological excursion in Chianti or the Tuscan vineyards be organised from the hotel?

    The concierge can organise a vineyard tour, tastings, and round-trip transport to Chianti, Montalcino, or other Tuscan wine regions.

  • Can I ask the concierge which areas of Florence to avoid and which to favour during my stay?

    The concierge can recommend areas to favour and indicate less recommended zones in the evening, to optimise your itinerary and safety in Florence.

  • Can you book tickets in advance for museums such as the Uffizi or the Accademia Gallery?

    The concierge can reserve tickets for the Uffizi, the Accademia Gallery, or other museums, often with set times to limit waiting on-site.

Special Occasions

  • How can a surprise for a honeymoon or wedding anniversary be organised at The St. Regis Florence?

    The concierge can arrange romantic room decorations, champagne, flowers, and personalised touches for a honeymoon or wedding anniversary.

  • Can the concierge organise a private photo shoot in the hotel and in the historic centre of Florence?

    The concierge can book a professional photographer for a session in the hotel and the streets of Florence, with a selection of iconic locations and timings suited to the light.

  • Can assistance be provided to organise a special marriage proposal during my stay?

    The concierge can help plan a marriage proposal, including staging in the room, at the restaurant, or in a panoramic location, with discreet coordination of the details.

Shopping & Luxury Services

  • Can you advise me on luxury shopping and the best leather artisans near the hotel?

    The concierge can recommend luxury boutiques, leather workshops, local artisans, and, upon request, arrange for a personal shopper for tailored assistance.

  • Is it possible to book a personal shopper in Florence through the hotel concierge?

    The concierge can organise a personal shopper or private stylist service, with visits to selected boutiques according to your style and budget.

Family Activities

  • Can the concierge recommend activities and visits suitable for families with children?

    The concierge can suggest activities suitable for children, such as cooking workshops, fun museum tours, or explorations of the gardens and parks of Florence.

  • How can a fun visit to Florence be organised for children or teenagers?

    The concierge can arrange guided tours designed for younger audiences, with suitable pacing and educational materials to make the history of Florence more accessible.

Personalized Experiences

  • Is it possible to organise a customised experience, such as a Tuscan cooking class or a private wine tasting?

    The concierge can create customised experiences, such as Tuscan cooking classes, private tastings, or visits after the closure of certain sites, depending on availability.

  • Can you prepare a personalised itinerary to explore Florence on foot starting from the hotel?

    The concierge can provide suggestions for walking itineraries starting from the hotel, including must-see attractions, shops, and local addresses, tailored to the duration available.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits