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5★ · Tokyo

Mandarin Oriental Tokyo

2-chōme-1-1 Nihonbashimuromachi, Chuo City, Tokyo 103-8328, Japon, Tokyo

4.54.5/54,703 reviews · Google rating
  • Set within the Nihonbashi Mitsui Tower
  • In the heart of Tokyo
  • Architecture by César Pelli
  • Opened in 2005

Hotel 5-star in Tokyo, Japan, 1.8 km from Kōkyo, featuring 24-hour concierge, Nihonbashi high-rise check-in and multilingual staff.

Where is Mandarin Oriental Tokyo located, and is it convenient for exploring the city?

The hotel is set within Nihonbashi Mitsui Tower, in the heart of Tokyo. This location works well for both business stays and city visits.

Several places can be reached on foot, including Koami Shrine, Ginza Itoya and Kōkyo. The concierge can also arrange transfers and help streamline your route.

Does Mandarin Oriental Tokyo have restaurants and a bar on site?

Yes. The hotel has several restaurants as well as a bar, with different styles depending on what you want.

Options include a French restaurant, a Chinese restaurant, The Pizza Bar on 38th and Mandarin Bar. The concierge can assist with reservations.

Is Mandarin Oriental Tokyo worth the cost?

That mainly depends on your dates, room category and the purpose of your stay. The appeal here lies in its central setting, round-the-clock service and on-site dining options.

To assess value properly, compare by travel period and the services that matter for your stay. The concierge can also help guide you towards the most suitable setup.

A word from the Concierge

Mandarin Oriental Tokyo through the Concierge's eyes

Mandarin Oriental Tokyo, located in Nihonbashi Mitsui Tower, embodies the elegance of a 5★ hotel in the heart of Tokyo. Opened in 2005, this establishment features architecture by César Pelli. The vibrant urban backdrop of Tokyo surrounds the hotel, providing easy access to the city's main attractions. Guests appreciate its sophisticated ambiance and high-quality service, typical of the Mandarin Oriental property.

What sets this hotel apart is its attention to detail and commitment to guest well-being. Mandarin Oriental Tokyo offers modern facilities and refined design, creating a calming atmosphere. Business and leisure travelers find an ideal place to unwind after a busy day. The hotel's reputation rests on its impeccable service and diverse offerings.

Before you go, know that the hotel is well-suited for couples and business travelers. The proximity to public transport makes exploring Tokyo easy. Spring and autumn are ideal seasons to enjoy the city, with pleasant temperatures and enchanting landscapes. Consider booking in advance to secure your stay.

_My tip from the Concierge:_ book your spa experience upon arrival, as slots fill up quickly during peak season.

Why choose Mandarin Oriental Tokyo?

Mandarin Oriental Tokyo is an exceptional address in Tokyo, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Set within the Nihonbashi Mitsui Tower
  • In the heart of Tokyo
  • Architecture by César Pelli
  • Opened in 2005
  • Sophisticated setting with refined design

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

4 on-site dining venues.

  • Mandarin Bar

    Bar

    Highlights

    • signature cocktails crafted with freshness and precision
    Practical information

    The concierge’s wordFor a poised, elegant drink, head to Mandarin Bar: its signature cocktails are crafted with remarkable freshness and precision.

  • The Pizza Bar on 38th

    Restaurant

    Chef: Daniele Cason
    Chef: Daniele Cason

    Highlights

    • Pizza
    • a celebration of simple traditional flavours made with fresh Buffalo mozzarella, tomato and basil atop a perfectly baked organic pizza crust.
    Practical information

    The concierge’s wordFor a simple, delicious break, head to The Pizza Bar on 38th: Daniele Cason crafts pizza with traditional flavors, beautifully and precisely done.

  • SIGNATURE

    Restaurant

    Highlights

    • French
    • Pté en croûte, fish bouillabaisse, lamb baked in pie crust
    Practical information

    The concierge’s wordAt SIGNATURE, go for the French cuisine and save room for the pâté en croûte or the lamb baked in pie crust—both very safe bets.

  • Sense

    Restaurant

    Highlights

    • Chinese
    Practical information

    The concierge’s wordFor a refined Chinese meal at Mandarin Oriental Tokyo, book Sense: a reliable choice when you want to keep it simple.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 1 MICHELIN Star — Signature French Fine Dining
    Guide MICHELIN
    View source

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2005 (Wikidata)
Architect
César Pelli (Wikidata)

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 02:00
Check-out
Until 12:00

Cancellation

Free cancellation available.

Pets

Pets are welcome (22770 € fee).

Pet fee: JPY 22770 per accommodation, per night

Wi-Fi

Wi-Fi available as a paid add-on. Ask the front desk for details.

Location & access

Address: 2-chōme-1-1 Nihonbashimuromachi, Chuo City, Tokyo 103-8328, Japon

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 4,703 reviews

5/5WeiChin Chen

Amazing stay again! Proactive, friendly, and professional staff. SPA: The spa is wonderful, and would recommend the couples massage as the views are amazing. The therapist are friendly and top notch, as they help…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 9 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Koami ShrineTourist attraction

    744 m · 9 min walk

    Shinto shrine a nine-minute walk away, representing an integral part of Japanese culture.

    Practical information

    The concierge’s wordKoami Shrine, a 9-minute walk away, offers a peaceful pause to connect with a facet of Japanese culture between plans.

  • Ginza ItoyaArt gallery

    1.6 km · 20 min walk

    Ginza Itoya, an art gallery and stationery store, offers a wide selection of creative supplies.

    Practical information

    The concierge’s wordFor a creative break in Tokyo, head to Ginza Itoya if you enjoy art, stationery, and beautifully made supplies.

  • Kanda-myōjinTourist attraction

    1.7 km · 3 min by car

    Shinto shrine 1.7 km away, a traditional Japanese place of worship.

    Practical information

    The concierge’s wordFor a more contemplative break in Tokyo, head to Kanda-myōjin and discover a traditional Japanese place of worship, ideal if you want a change of pace.

  • KōkyoHistoric place

    1.8 km · 3 min by car

    Kōkyo, the former imperial palace, is a historical site to visit, providing insight into Japanese history.

    Practical information

    The concierge’s wordFor a historical break in Tokyo, Kōkyo immerses you in Japan’s heritage around the former Imperial Palace.

  • Ameyoko marketTourist attraction

    2.4 km · 4 min by car

    Lively market a twenty-four-minute walk away, offering a variety of food products and souvenirs.

    Practical information

    The concierge’s wordFor a lively break between local flavors and souvenirs, head to Ameyoko market during the day: the bustling atmosphere suits it especially well.

  • Yasukuni-jinjaTourist attraction

    2.8 km · 5 min by car

    Shinto shrine, a place of worship and remembrance, located 2,754 meters away.

    Practical information

    The concierge’s wordFor a reflective pause in Tokyo, Yasukuni-jinja offers a Shinto setting suited to a calm visit, between worship and remembrance.

  • Tokyo Daijingu ShrineTourist attraction

    2.8 km · 5 min by car

    Shinto shrine located 2.7 kilometers away, a traditional Japanese place of worship.

    Practical information

    The concierge’s wordFor a peaceful break in Tokyo, head to Tokyo Daijingu Shrine if you feel like discovering a traditional Shinto place of worship.

  • Tokyo DomeTourist attraction

    2.8 km · 5 min by car

    Stadium located 2816 meters away, hosting various sports events and concerts.

    Practical information

    The concierge’s wordFor a lively break in Tokyo, Tokyo Dome works well if you want to fit a sports event or a concert into your evening.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parc d'UenoPark

    3.1 km · 5 min by car

    Ueno Park, a green space ideal for relaxation and strolls.

    Practical information

    The concierge’s wordFor a calm break in Tokyo, head to Ueno Park for a stroll or a relaxing pause between plans.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Kappabashi Kitchen Supply TownMarket

    2.9 km · 5 min by car

    Kappabashi Kitchen Supply Town is a market specializing in kitchen supplies, ideal for culinary enthusiasts.

Places to visit nearby

The sights, landmarks and walks I recommend around Mandarin Oriental Tokyo — each place has its own detailed guide.

Around the hotel

Our full Tokyo guide

Tokyo pairs imperial gravity with hyper-modern urban precision.

Read the Tokyo guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Rooms & Amenities

  • Can I stay at Mandarin Oriental Tokyo?

    Yes, Mandarin Oriental Tokyo is a luxury 5-star hotel located in the Nihonbashi district of Tokyo, offering panoramic views of the city and Mount Fuji depending on the room category.

  • What kind of hotel is Mandarin Oriental?

    Mandarin Oriental Tokyo is a contemporary luxury hotel occupying the upper floors of a tower in Nihonbashi, featuring high-end service, a spa, gourmet restaurants, and panoramic views of Tokyo.

  • What is the most luxurious hotel in Tokyo?

    Tokyo has several very high-end hotels; Mandarin Oriental Tokyo is considered one of the most luxurious establishments in the city, particularly for its service and views.

  • What are the three major luxury hotels in Japan?

    Mandarin Oriental Tokyo is part of a small selection of international luxury hotels considered at the top of Japanese hospitality, alongside other renowned palaces in Tokyo and Kyoto.

  • Which is superior, Okura or New Otani?

    Mandarin Oriental Tokyo is neither part of Hotel Okura nor New Otani; it is a distinct palace operated by the international Mandarin Oriental Hotel Group.

  • In which country is Mandarin Hotel located?

    Mandarin Oriental Tokyo belongs to the international Mandarin Oriental Hotel Group, based in Hong Kong and present in several countries across Asia, Europe, the Americas, and the Middle East.

  • What is the floor map of Mandarin Oriental Tokyo?

    Contact the concierge to confirm the arrangements for the day.

  • What is the Mandarin Hotel?

    The term Mandarin Hotel refers to the international brand Mandarin Oriental Hotel Group, of which Mandarin Oriental Tokyo is the flagship property in Japan.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the rooms and common areas; some sites mention a possible extra charge, to be confirmed at the time of booking.

  • Do the rooms at the Mandarin Oriental Tokyo have a view of the city or Mount Fuji?

    The rooms generally offer views of the city or Tokyo Skytree or Mount Fuji, depending on the orientation and category; all are located on high floors of a modern tower.

  • What amenities are found in the rooms at the Mandarin Oriental Tokyo?

    The rooms and suites are equipped with premium bedding, marble bathrooms, luxury toiletries, a safe, a minibar, and modern amenities corresponding to a 5-star standard.

Activities & Leisure

  • What rank does Mandarin Oriental have in hotel rankings?

    Mandarin Oriental Tokyo regularly ranks among the best hotels in Tokyo and Japan in international luxury rankings, often cited at the highest level of the capital's palaces.

  • Is Mandarin Oriental a popular place for proposals?

    The hotel is a popular venue for marriage proposals, offering options for romantic dinners, city view suites, and personalised services through the concierge.

  • What leisure activities are available at the Mandarin Oriental Tokyo or in the immediate vicinity?

    The hotel offers activities such as fitness classes, yoga, culinary experiences, and easy access to many cultural sites in Tokyo due to its central location.

Location & Access

  • What is the latest luxury hotel in Tokyo?

    Mandarin Oriental Tokyo is frequently mentioned among the most recent and prestigious luxury hotels in Tokyo, alongside other international palaces that have opened in recent years.

  • Where is Mandarin Oriental Tokyo located?

    Mandarin Oriental Tokyo is located in Nihonbashi, at 2-1-1 Nihonbashi Muromachi, Chuo-ku, Tokyo 103-8328, directly connected to the Mitsukoshimae and Nihonbashi subway stations.

  • Is there a Mandarin Oriental Hotel in Japan?

    Yes, Mandarin Oriental Hotel Group is present in Japan with Mandarin Oriental Tokyo, its luxury establishment located in Nihonbashi, Tokyo.

  • Is there a Mandarin Hotel in Japan?

    Mandarin Oriental Tokyo is the only Mandarin Oriental hotel currently open in Japan, located in the Nihonbashi district of Tokyo.

  • Where is Mandarin Oriental Tokyo located?

    Mandarin Oriental Tokyo is located at 2-1-1 Nihonbashi Muromachi, in the Chuo ward, with direct access to Mitsukoshimae and Nihonbashi stations.

  • Is Mandarin Oriental Tokyo the only Mandarin Oriental in Japan?

    Mandarin Oriental Tokyo is currently the only property of the Mandarin Oriental group in Japan, located in Tokyo.

  • What is the distance between the hotel and the airport?

    Mandarin Oriental Tokyo is located approximately 18 km from Haneda Airport and about 65 km from Narita Airport, with distances varying depending on the chosen route.

  • How far is the Mandarin Oriental Tokyo from the main tourist areas of Tokyo?

    The hotel is located in the Nihonbashi area, approximately 4 km from the centre of Tokyo according to some booking sites.

  • Is the hotel well served by the metro and public transport?

    The establishment has direct access to the Mitsukoshimae and Nihonbashi metro stations, facilitating travel to Ginza, Shibuya, Shinjuku, and Asakusa.

Billing & Policies

  • How much is a night at Mandarin Oriental Tokyo?

    Rates at Mandarin Oriental Tokyo vary depending on the season and room type; prices per night generally fall within the upper luxury category for Tokyo.

  • What are the rates for Mandarin Hotel?

    Room and suite rates depend on the dates, type of accommodation, and current offers; prices listed on booking sites reflect a high-end luxury positioning.

  • What are the accommodation rates at Mandarin Oriental Tokyo?

    Accommodation rates at Mandarin Oriental Tokyo can be checked in real-time on major booking sites and the official website, with different categories of rooms and suites.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy? Cancellation conditions vary depending on the rate, period, and booking channel; some offers are cancellable, while others are non-refundable.

  • Are there any local taxes to pay?

    Are there any local taxes to pay? Local and accommodation taxes may be added to the room rate according to Tokyo and Japan regulations, as indicated at the time of booking.

  • What payment methods are accepted at the Mandarin Oriental Tokyo?

    Accepted payment methods include major international credit cards and payments in local currency; some sites also mention prepayment for certain offers.

Dining

  • What is the dress code at Mandarin Oriental Tokyo?

    The hotel does not impose a formal dress code for the rooms, but smart casual attire is generally recommended in the property's high-end restaurants and bars.

  • What restaurants are at Mandarin Hotel Tokyo?

    The hotel features several restaurants, including K’shiki (Italian), Signature (French), Sense (Cantonese), as well as bars and lounges with views, making the venue a recognised gastronomic destination.

  • Does the hotel offer afternoon tea?

    The hotel offers afternoon tea in some of its lounges, highly appreciated for the view over Tokyo; reservations are strongly recommended, especially on weekends.

  • What restaurants are at Mandarin Hotel?

    Mandarin Oriental Tokyo includes several fine dining restaurants and bars, accessible to hotel guests and outside visitors by reservation, with panoramic views of the city.

  • What type of breakfast is offered?

    Breakfast can be served as a buffet, continental, American, Asian, gluten-free, or à la carte, with excellent ratings from guests.

  • Is breakfast at the Mandarin Oriental Tokyo buffet or à la carte?

    Several options are available: Western, Japanese, and health menus, served in the restaurant or via room service depending on the reserved categories and offers.

  • How many restaurants and bars are available at the Mandarin Oriental Tokyo and what types of cuisine are offered?

    The hotel has 11 restaurants and bars, including Italian, French, Cantonese, international cuisine, a molecular tapas bar, a lounge, and a patisserie.

  • Does the Mandarin Oriental Tokyo offer options for special diets or food allergies?

    Options suitable for gluten-free or specific allergies are offered at breakfast and in several restaurants, upon prior request.

Spa & Wellness

  • What is the scent of Mandarin Oriental Tokyo?

    Mandarin Oriental Tokyo is known for a refined and discreet signature scent in its public spaces; the exact fragrance is unique to the brand and evokes a zen and contemporary atmosphere.

  • Does the hotel have a swimming pool?

    The hotel does not mention an indoor or outdoor swimming pool among its main amenities; however, a full-service spa and a fitness centre are available.

  • What services are offered at the spa and wellness centre of the Mandarin Oriental Tokyo?

    The spa offers massages, facials, wellness rituals, sauna, hot tub, as well as a fitness centre open 24/7 with fitness classes and personal coaching.

  • Is access to the spa and gym included in the room price?

    Access to the fitness centre is generally included for guests; some spa treatments, massages, and beauty services are charged extra depending on the service chosen.

Arrival & Departure

  • What are the check-in and check-out times at Mandarin Oriental Tokyo?

    Check-in is generally possible from 3 PM and check-out until 12 PM, according to the policies in place at Mandarin Oriental Tokyo.

  • Is the reception at Mandarin Oriental Tokyo open 24 hours?

    A 24-hour reception service is provided, with concierge and assistance available at all times for late arrivals and specific needs.

  • Can I check in early?

    Early check-in is possible subject to availability upon arrival; an additional charge may apply depending on the desired time and hotel occupancy.

  • Are airport transfers offered?

    The hotel can arrange paid private transfers by car or limousine to Haneda and Narita airports through the concierge service.

  • Does the hotel have parking?

    The hotel offers on-site or nearby parking, with valet service subject to an additional fee depending on current conditions.

Family & Kids

  • Does the Mandarin Oriental Tokyo offer family or connecting rooms?

    Family or connecting rooms and suites are available, subject to availability, suitable for stays with children or small groups.

  • Is the Mandarin Oriental Tokyo suitable for a family stay with children?

    The establishment is appreciated by families for its attentive service, spacious rooms, the possibility of extra beds, and easy access to Tokyo attractions via the subway.

  • Does the hotel provide baby cots or extra beds for children?

    Baby cots and extra beds can be provided depending on the room and availability; certain room types are more accommodating for families.

Pets

  • Are pets allowed at the Mandarin Oriental Tokyo?

    The policies regarding pets are not clearly stated on several public sources. Please contact the concierge to confirm the current regulations.

  • Are there specific services or facilities for pets at the Mandarin Oriental Tokyo?

    Please contact the concierge to confirm the current regulations.

Accessibility

  • Is the Mandarin Oriental Tokyo suitable for people with reduced mobility?

    The hotel has elevators serving all floors, rooms located on higher floors, and modern amenities; specific accessibility features may be available upon request.

  • Can a room equipped for wheelchair users be booked?

    Accessible rooms may be offered depending on availability, with specific amenities for wheelchairs and adapted bathrooms, to be confirmed at the time of booking.

Included Services

  • Is laundry service offered at the Mandarin Oriental Tokyo?

    Laundry and dry cleaning services are available, often at an additional charge, with express service options depending on needs.

  • Does the Mandarin Oriental Tokyo offer room service?

    Room service is offered, allowing guests to order meals and drinks to their room according to a menu and hours set by the hotel.

  • What are the main services included or available at the Mandarin Oriental Tokyo?

    Several services are included or available as options: concierge, daily housekeeping, spa, fitness centre, beauty services, and wellness activities, depending on the terms of the booked rate.

Sustainability

  • Does the Mandarin Oriental Tokyo implement sustainability or environmental initiatives?

    The hotel communicates a responsible luxury approach, with particular attention to the quality of materials, well-being, and service practices, in line with the commitments of the Mandarin Oriental Hotel Group.

  • What environmental measures are applied in the rooms of the Mandarin Oriental Tokyo?

    Some waste reduction and energy-saving practices may be in place, particularly through linen management and the use of modern equipment; specific details depend on the group's policies.

The Concierge answers — Mandarin Oriental Tokyo

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Haneda or Narita airport and the Mandarin Oriental Tokyo?

    The concierge can organise a private transfer by car or limousine between the Mandarin Oriental Tokyo and Haneda or Narita airports according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • How can the concierge assist me in reaching the main districts of Tokyo from the hotel?

    The concierge can book a taxi, a private driver, or advise on the metro route from Nihonbashi and Mitsukoshimae, which are directly connected to the hotel. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book Shinkansen tickets or a Japan Rail Pass through the hotel concierge?

    The concierge can assist with the booking of Japan Rail passes and Shinkansen tickets departing from Tokyo Station, which is a short distance from the hotel. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange a car with a driver for several hours departing from the Mandarin Oriental Tokyo?

    The concierge can organise a car service with a driver available for the day or half-day in Tokyo. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge assist me in booking a parking space nearby if the hotel is fully booked?

    The concierge can provide information on the nearest parking facilities and, if necessary, reserve a space subject to availability. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you book a Michelin-starred restaurant in Tokyo for me during my stay?

    Reservations are made through the concierge, who can book tables at Michelin-starred restaurants in Tokyo and provide recommendations based on your culinary preferences. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a romantic dinner with a view of the city at the Mandarin Oriental Tokyo?

    The concierge can arrange a romantic dinner in one of the hotel's panoramic restaurants or in the city, with a table overlooking Tokyo or a special menu. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge find a restaurant suitable for my food allergies in Tokyo?

    The concierge can recommend and book restaurants that cater to allergies or specific diets, notifying the establishment in advance. Contact the concierge to confirm the arrangements for the day.

  • Can you book an afternoon tea at the Mandarin Oriental Tokyo or nearby?

    The concierge can reserve an afternoon tea within the hotel, particularly in the lounge areas on the upper floors, subject to availability. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • How do I book a signature treatment at the spa of the Mandarin Oriental Tokyo?

    Reservations for treatments at the spa of the Mandarin Oriental Tokyo are made through the concierge or the spa, with advice on signature treatments and the quietest time slots. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to organise a couples massage or a wellness ritual for two at the spa?

    The concierge can arrange couples massages and personalised wellness rituals at the spa, subject to availability. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me find a spa slot at a quieter time of the day?

    The concierge can provide information on peak times, book during the quieter hours, and suggest a slot early in the morning or late in the evening depending on the day's offerings. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the main sites in Tokyo departing from the hotel?

    The concierge can organise a private guided tour of historical districts such as Nihonbashi, Asakusa, or the Imperial Palace with a French or English-speaking guide. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a day trip to Mount Fuji through the concierge at Mandarin Oriental Tokyo?

    The concierge can book day trips to Nikko, Hakone, or Mount Fuji, including transport and a guide according to your wishes. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book tickets for museums or exhibitions in Tokyo?

    The concierge can obtain tickets for museums, temporary exhibitions, and observatories, sometimes with skip-the-line access depending on the venues. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a traditional tea ceremony or a Japanese cultural experience for guests?

    The concierge can offer cultural experiences such as a tea ceremony, calligraphy, and visits to temples and shrines with a guide. Contact the concierge to confirm the arrangements for the day.

Special Occasions

  • Is it possible to organise a marriage proposal at Mandarin Oriental Tokyo?

    The concierge can arrange a marriage proposal setup within the hotel, complete with flowers, champagne, and a city view. Contact the concierge to confirm the arrangements for the day.

  • Can you prepare a surprise in the room for a birthday or honeymoon?

    The concierge can prepare surprises in the room such as a bouquet, personalised cake, bottle of champagne, and discreet decoration. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me organise a romantic evening in Tokyo from the hotel?

    The concierge can suggest romantic venues, reserve a table with a view, and arrange luxury car transfers if desired. Contact the concierge to confirm the arrangements for the day.

Shopping & Luxury Services

  • Can you direct me to the best luxury shopping addresses near Mandarin Oriental Tokyo?

    The concierge can recommend department stores in Nihonbashi and Ginza, arrange a personal shopper service, and provide information on tax refunds. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange a personal shopper or stylist service in Tokyo?

    The concierge can assist with the booking of personal shoppers, private boutique tours, and advice for purchasing watches or jewellery. Contact the concierge to confirm the arrangements for the day.

  • Can you help me find or purchase the ambient fragrance used at the Mandarin Oriental Tokyo?

    The concierge can direct you to perfumeries that carry the signature scent of Mandarin Oriental or similar Japanese fragrances, depending on local availability. Contact the concierge to confirm the arrangements for the day.

Family Activities

  • Can you suggest child-friendly activities departing from the Mandarin Oriental Tokyo?

    The concierge can recommend child-friendly activities such as aquariums, interactive museums, and parks, and can arrange tickets and transportation. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge organise a day at Tokyo Disney Resort from the hotel?

    The concierge can advise and book outings to Tokyo Disney Resort or other theme parks, with suitable transportation. Contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Is it possible to request a customised itinerary to explore Tokyo in a few days?

    The concierge can create a customised itinerary based on your interests, combining visits, restaurants, and local experiences. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a Japanese cooking class or a private sake tasting from the hotel?

    The concierge can arrange exclusive experiences such as a private Japanese cooking class or sake tasting with an expert, depending on current offerings. Contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits