Mandarin Oriental Ritz Madrid

Standard check-in begins at 3 PM and check-out is until 12 PM, subject to change by the hotel.

Early check-in is possible depending on availability; an additional charge may apply based on the arrival time and the type of room booked. Please contact the concierge to confirm the arrangements for the day.

Late check-out may be granted depending on availability and may incur additional fees, especially during peak season. Please contact the concierge to confirm the arrangements for the day.

A 24-hour reception allows for late night arrivals, provided the establishment is notified in advance to secure the reservation.

Check-in procedures generally require an official form of identification and a credit card in the name of the reservation holder for the deposit.

The hotel is located at Plaza de la Lealtad 5, on the Paseo del Prado, in the Retiro district, in the heart of Madrid's 'Golden Triangle of Art'.

The hotel is approximately 20 to 25 minutes by car from Adolfo Suárez Madrid-Barajas Airport, depending on traffic.

Banco de España metro station is about a 6-minute walk away, and other bus and metro stops are in close proximity.

The Mandarin Oriental Ritz Madrid is located approximately 950 metres from the centre of Madrid, about a ten-minute walk to Puerta del Sol.

A valet service with on-site parking is available for guests with vehicles; fees may apply depending on the duration of parking.

The establishment has approximately 153 rooms and suites, decorated in a revisited Belle Époque style with contemporary furniture.

The rooms are equipped with adjustable air conditioning, flat-screen television, minibar, safe, desk, luxury bath products, bathrobes, and slippers.

Yes, Wi-Fi is available free of charge in the hotel, including in the rooms and common areas.

Some categories of rooms and suites connect with each other, and extra beds are available for an additional fee, subject to availability.

The bathrooms in the rooms generally feature marble, a bathtub, a walk-in shower, and high-end toiletries.

Daily housekeeping, 24-hour room service, and access to the fitness room and indoor pool are generally included for resident guests.

High-speed Wi-Fi, access to the spa (subject to policy), access to the fitness centre, and certain concierge services are offered at no additional charge.

Yes, laundry and dry cleaning services are available, typically charged per item according to the current pricing schedule.

Transfers to the airport can be arranged upon request, via private shuttle or car with driver; a flat rate per vehicle is usually applied.

Room service operates 24 hours a day, allowing guests to order meals and drinks to their rooms at any time, with a dedicated menu.

Breakfast is served in buffet and à la carte style, with options including continental, American, vegetarian, vegan, halal, kosher, gluten-free, Asian and others, for an additional charge of approximately 55 EUR per person.

The Mandarin Oriental Ritz Madrid features several restaurants, including Deessa, El Jardín del Ritz, and Palm Court, each offering refined cuisine in distinct settings.

A full breakfast at the hotel costs approximately 55 EUR per person, excluding promotional offers and seasonal changes.

The hotel offers high-end dining options, including tasting menus in the gourmet restaurant and à la carte dishes, with prices varying according to the chosen menus and beverages.

The hotel's bars and lounges serve coffees, teas, cocktails, and snacks; the price of a coffee is higher than in a local café, reflecting the palace setting.

The spa offers a range of comprehensive treatments: massages, facials, manicures, pedicures, steam baths, and relaxation areas, by reservation and at an additional cost.

Yes, the hotel has an indoor swimming pool, accessible to resident guests according to the spa's hours and conditions.

A fitness room is available to guests, often at no extra charge, equipped with cardio and strength training machines.

A sauna, steam room, and relaxation area are offered in the wellness space, with access potentially subject to specific rules.

Massages and treatments can be booked daily according to the spa's hours; advance booking is recommended to secure desired time slots.

The hotel is a few minutes' walk from major museums such as the Prado and the Retiro Park, and sometimes offers bike rental services to explore the city.

A fitness centre, swimming pool, spa, and various concierge services for tours, shows, and restaurants are the main activities on site.

Bike rental services are offered or arranged to discover Madrid, with possible hourly or daily charges.

The concierge can assist in organising guided tours of museums, tickets for flamenco shows, concerts or matches, and day trips in the region.

Children are welcome and extra beds are available for a fee; more spacious rooms and suites are suitable for families.

Yes, extra beds are available for children, typically around 132 EUR per night, subject to availability and room category.

Children's menus or suitable options may be offered in some hotel restaurants, as well as flexible dining times for families.

Childcare services can be recommended through the concierge, depending on available providers and subject to advance booking.

Yes, pets are accepted at the Mandarin Oriental Ritz Madrid, with additional fees of approximately 110 EUR per pet per stay, subject to size and number conditions.

Assistance animals are generally accepted without additional fees, in accordance with current regulations, upon presentation of the necessary documentation.

A welcome kit for pets may be provided (bed, bowls), depending on the hotel's policy and the category of room booked.

The entrance, main public areas and some lifts are accessible to people with reduced mobility; adapted rooms are available, in limited numbers.

Accessible rooms with specific adaptations (adapted bathroom, equipment) can be reserved upon prior request, subject to availability.

Hotel staff can assist with carrying luggage, accompany guests to their rooms, and provide information on step-free access and lifts.

Room rates vary depending on the season, category, and demand, with prices observed starting from around 700–800 EUR per night in low season for standard rooms.

The cancellation policy depends on the rate chosen: some offers are flexible up to a certain date, while others are non-refundable; the specific conditions are detailed in the booking confirmation.

Yes, a tourist tax or local tax may be applied in accordance with Madrid regulations, usually added to the final accommodation bill.

Payments are generally accepted by international credit card and sometimes in cash; some rates require prepayment or a guarantee card.

The hotel follows the sustainability standards of the group, with a focus on reducing environmental impact, waste sorting, and energy efficiency.

Toiletries are offered in packaging that prioritises the reduction of single-use plastic, with options for refills or more responsible formats.

Practices such as the voluntary reuse of towels and sheets or the optimisation of energy consumption are encouraged, in line with the group's commitments.

The hotel prioritises responsible suppliers and local products for dining and certain services, in order to support the local economy and reduce transportation.