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5★ · Sweimeh

Kempinski Hotel Ishtar Dead Sea

Swaimeh، عمّان، Jordanie, Sweimeh

4.84.8/514,089 reviews · Google rating
  • Direct access to the Dead Sea beach
  • On the shores of the Dead Sea in Sweimeh
  • Pools and wellness areas
  • Architecture inspired by Oriental traditions

Hotel 5-star in Sweimeh, Jordan, 358 m from Dead sea Jordan, featuring a spa, outdoor pool and Dead Sea floating experience.

Where is Kempinski Hotel Ishtar Dead Sea located?

The hotel is in Sweimeh, Jordan, directly on the shores of the Dead Sea.

It has direct beach access, which is practical for enjoying the shoreline early in the morning or later in the day.

How much does a stay at Kempinski Hotel Ishtar Dead Sea cost?

Rates vary depending on the season, your travel dates and the room category selected.

For an accurate budget, check your exact dates or contact the Concierge before booking.

Can you swim in the Dead Sea from Kempinski Hotel Ishtar Dead Sea?

Yes, the hotel has direct beach access, making it easy to reach the Dead Sea.

The most popular experience is floating, ideally early in the morning or later in the afternoon.

A word from the Concierge

Kempinski Hotel Ishtar Dead Sea through the Concierge's eyes

Kempinski Hotel Ishtar Dead Sea is located in Sweimeh, Jordan, by the Dead Sea. This 5★ luxury hotel offers a unique setting, blending modern comfort with Eastern traditions. The proximity to the Dead Sea allows visitors to enjoy its famous benefits. The hotel is part of the prestigious Kempinski chain, known for its attentive service and high-end facilities.

What sets this hotel apart is its relaxing atmosphere and wellness facilities. Guests appreciate the pools, spas, and fine dining options. The architecture reflects local traditions, creating a soothing ambiance. Guests enjoy direct access to the beach, enhancing the relaxation experience. The hotel is ideal for couples and families seeking tranquility.

Before your visit, know that the hotel is perfect for relaxation stays, romantic getaways, or family vacations. The summer season attracts many visitors, but spring and autumn offer a more pleasant climate. Consider booking in advance to secure your stay, especially during peak season.

_My tip from the Concierge:_ book your spa treatment upon arrival, as slots fill up quickly.

Why choose Kempinski Hotel Ishtar Dead Sea?

Kempinski Hotel Ishtar Dead Sea is an exceptional address in Sweimeh, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Direct access to the Dead Sea beach
  • On the shores of the Dead Sea in Sweimeh
  • Pools and wellness areas
  • Architecture inspired by Oriental traditions
  • Refined dining on site

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Outdoor pool

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Floating experience in the Dead Sea

    Experiencing the Dead Sea from the hotel’s direct beach access is the stay’s most emblematic moment. Guests come for the distinctive buoyancy, the changing light on the water and a near-silent pause that combines natural curiosity with genuine release. Early morning or late afternoon is often the best time to enjoy the setting at its most atmospheric.

    IncontournableIncluded in your stay
  • Personalised wellness ritual at the spa

    After a Dead Sea float or a day in the sun, extending the experience with a spa treatment brings a fuller sense of recovery. Whether through a massage, a body treatment or a broader relaxation ritual, the key is to match the moment to one’s energy level and the rhythm of the stay. It is wise to book early, as the most sought-after slots fill quickly.

    À réserver tôtReservation required
  • A day between pools and shaded areas

    One of the best ways to enjoy the resort is not to force the pace: alternate between pool time, reading in the shade, a cool refreshment and occasional returns to the shoreline. This experience highlights the hotel’s very design, conceived as a sequence of relaxation spaces rather than simply accommodation. It is especially well suited to restorative stays and family travel.

    Included in your stay
  • Terrace dinner at dusk

    At dusk, the Dead Sea shifts in tone and the atmosphere softens. Taking a terrace dinner allows the day to continue without interruption, in a setting where the landscape remains central. It is often the most fitting moment to appreciate the contemplative dimension of the place, especially after a day of bathing and relaxation.

    Moment signatureReservation required
  • Quiet morning by the shore

    Experiencing the site in the first hours of the day changes it completely. The light is clearer, the heat still moderate, and the shoreline has an almost suspended atmosphere. It is the right moment to walk, sit facing the water or enter the Dead Sea before the day becomes busier. A simple experience, yet one that reveals the destination’s singular character.

    Included in your stay
  • A wellness escape without leaving the resort

    Kempinski Hotel Ishtar Dead Sea is ideally suited to a stay in which everything happens on site: bathing, dining, treatments, rest and moments of contemplation. This experience appeals to travellers who wish to minimise movement and devote themselves entirely to recovery. It allows the hotel to be lived as a destination in its own right, shaped by comfort, climate and chosen slowness.

    Esprit resortIncluded in your stay

Restaurants & bars

5 on-site dining venues.

  • Kempinski Ishtar’s restaurants

    Restaurant

    Highlights

    • Home-made pasta, Lebanese dishes and signature chocolate desserts and watermelon granites
    Practical information

    The concierge’s wordGo for the home-made pasta or Lebanese specialties, then finish with their signature chocolate desserts or a watermelon granita.

  • Babylonian-inspired cocktail bar

    Bar

    Highlights

    • Try a drink at the Babylonian-inspired cocktail bar
    Practical information

    The concierge’s wordFor a drink, head to the Babylonian-inspired cocktail bar: just the right spot to extend the evening without overthinking it.

  • lounge bar

    Bar

    Highlights

    • enjoy a whisky and cigar at the lounge bar
    Practical information

    The concierge’s wordFor a laid-back moment, head to the lounge bar for a whisky and cigar in a hushed atmosphere.

  • Obelisk Restaurant

    Restaurant

    Highlights

    • libanesische Gerichte
    • Das libanesische Restaurant war ebenso herausragend - Qualität des Essens als auch der Service.
    Practical information

    The concierge’s wordFor a lovely Lebanese interlude, book Obelisk: the cuisine is remarkable, and the service matches it beautifully.

  • Kish Bar

    Bar

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed.

Location & access

Address: Swaimeh، عمّان، Jordanie

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 14,089 reviews

5/5Екатерина Сушилова

Excellent hotel with great facilities, comfortable rooms, and a welcoming atmosphere. What truly made our stay special was the exceptional service provided by the staff, who were always friendly, professional, and…

5/5Suleiman Wadi

I have been staying at the Kempinski Hotel Dead Sea with my family since the hotel first opened, and it continues to be one of my favorite hotels in the world. The property itself is absolutely stunning, with…

5/5Leen Albishawi

My stay at the Kempinski Hotel Ishtar Dead Sea was absolutely wonderful and exceeded all expectations. Everything was beyond amazing. The pools were exceptionally clean and well-maintained, the rooms were beautiful…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 7 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Riffraff PointTourist attraction

    345 m · 4 min walk

    Tourist attraction a four-minute walk away, providing a panoramic view of the surrounding area.

    Practical information

    The concierge’s wordFor a short peaceful break, head to Riffraff Point, a 4-minute walk away, especially later in the day to enjoy the panoramic views.

  • Dead sea JordanHistoric landmark

    358 m · 4 min walk

    Historical landmark a four-minute walk away, known for its geological and cultural significance.

    Practical information

    The concierge’s wordA 4-minute walk away, the Jordanian Dead Sea offers a contemplative pause if you’re in the mood for a detour between geology and culture.

  • مصلىMosque

    818 m · 10 min walk

    Mosque located nearby, a place of worship for the local community.

    Practical information

    The concierge’s wordFor a peaceful pause near the hotel, مصلى offers a nearby place for reflection, in step with the local community.

  • Family's BeachTourist attraction

    1.5 km · 18 min walk

    Family's Beach, a tourist attraction 1.5 km away, providing a pleasant setting to relax by the water.

    Practical information

    The concierge’s wordFor a waterside break, Family's Beach offers a pleasant setting to unwind, ideal if you feel like slowing down for a while.

  • Mer morteTourist attraction

    2.0 km · 3 min by car

    Tourist attraction located 1996 meters away, known for its salty waters and therapeutic properties.

    Practical information

    The concierge’s wordFor a soothing break, head to the Dead Sea: its salty waters and therapeutic properties invite you to slow down.

  • ONYX pool & loungeTourist attraction

    2.8 km · 5 min by car

    Tourist attraction located 2.8 kilometers away, providing a space for relaxation and leisure.

    Practical information

    The concierge’s wordFor a relaxing leisure break near the hotel, ONYX pool & lounge works well for a daytime pause or late afternoon unwind.

  • Dead Sea BeachTourist attraction

    3.6 km · 6 min by car

    Dead Sea beach, a tourist attraction providing a unique swimming experience in salty waters.

    Practical information

    The concierge’s wordFor a singular break in Sweimeh, choose Dead Sea Beach if you’re in the mood for a different kind of swim in the salty waters of the Dead Sea.

  • Playa del Mar Muerto ( Hotel Holiday INN )Tourist attraction

    3.9 km · 7 min by car

    Playa del Mar Muerto, a tourist attraction located 3867 meters away, known for its salty waters and unique landscapes.

    Practical information

    The concierge’s wordFor a change of scenery, head to Playa del Mar Muerto: its salty waters and unique landscapes are well suited to a relaxing break.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • رصيف البحر الميت جلسات عائليهPark

    1.1 km · 13 min walk

    Park located nearby, providing a space for outdoor activities and family time.

    Practical information

    The concierge’s wordFor an outdoor break near the hotel, this park is well suited to family time or a simple pause in the fresh air.

  • النفنافه 2Park

    1.9 km · 3 min by car

    Park located 1925 meters away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break, head to النفنافه 2 when you feel like unwinding and enjoying a peaceful moment in nature.

  • Dead Sea sparrowPark

    3.1 km · 5 min by car

    Park in Sweimeh, providing a natural space to relax and enjoy the surrounding beauty.

    Practical information

    The concierge’s wordFor a calm break in Sweimeh, this park is well suited to unwinding in a natural setting and enjoying the surrounding scenery.

  • مزرعة رائد الخواطره ابو عليGarden

    4.1 km · 7 min by car

    Garden located 4126 meters away, providing a natural space to relax and enjoy greenery.

    Practical information

    The concierge’s wordIf you're after a green break in Sweimeh, مزرعة رائد الخواطره ابو علي offers a natural setting that lends itself to unwinding.

  • Dead Sea CornichePark

    4.5 km · 8 min by car

    Park located 4,493 meters away, providing a space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Sweimeh, Dead Sea Corniche offers a simple setting to unwind and enjoy nature.

  • مشروع حدائق جديدPark

    4.6 km · 8 min by car

    Park located 4629 meters away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break, مشروع حدائق جديد offers a simple setting to unwind and enjoy nature in Sweimeh.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is the Kempinski Hotel Ishtar Dead Sea?

    The Kempinski Hotel Ishtar Dead Sea is located in Sweimeh, on the Jordanian shore of the Dead Sea, approximately 60 km south-west of Amman and 70 km from Queen Alia Airport.

  • Where is the Kempinski Hotel located?

    The Kempinski Hotel Ishtar Dead Sea is situated in Ishtar, the Dead Sea region in Jordan, directly on the private beach of the Dead Sea, on Dead Sea Road in Sweimeh.

  • Which country does the Kempinski Hotel belong to?

    The Kempinski Hotel Ishtar Dead Sea is located in Jordan, on the eastern shore of the Dead Sea, in the Sweimeh region in the Dead Sea Governorate.

  • Where is Kempinski Ishtar?

    The Kempinski Hotel Ishtar is located in Ishtar, by the Dead Sea in Jordan, in the Sweimeh resort complex accessible by road from Amman and Queen Alia Airport.

  • Where is Kempinski Hotel located?

    Kempinski Hotel Ishtar Dead Sea is located in Ishtar, Sweimeh, on the Jordanian shore of the Dead Sea, approximately one hour's drive southwest of Amman.

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 70 km from Queen Alia International Airport in Amman, which is about 50 to 60 minutes' drive depending on traffic.

Rooms & Amenities

  • Is Kempinski a luxury hotel?

    The Kempinski Hotel Ishtar Dead Sea is a luxury 5-star resort, part of the Kempinski Hotels chain, which positions itself in the international high-end segment.

  • Is Kempinski a luxury hotel?

    Kempinski is a 5-star luxury hotel brand, known for its high-end establishments and personalised services worldwide.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available free of charge in the rooms and common areas of the Kempinski Hotel Ishtar Dead Sea.

  • How many rooms does the Kempinski Hotel Ishtar Dead Sea offer and what is their style?

    The resort has 345 rooms and suites, spread between the main building and the 'village', most with a balcony or terrace overlooking the Dead Sea.

  • What amenities are found in the rooms of the Kempinski Ishtar Dead Sea?

    The rooms are air-conditioned and generally feature a spacious bathroom with a walk-in shower and bathtub, as well as a seating area and a workspace.

Billing & Policies

  • What is the history of Kempinski?

    The Kempinski Hotels brand is one of the oldest luxury hotel groups in Europe, founded in 1897 in Berlin, and currently operates luxury hotels in many countries.

  • What is the price of a room at Kempinski?

    Room rates at the Kempinski Hotel Ishtar Dead Sea vary depending on dates, room type, and offers, with indicative prices starting from around 200 to 250 USD per night depending on the seasons.

  • Who is Kempinski owned by?

    Kempinski Hotels is an international luxury chain owned by institutional investors, operating under the company Kempinski AG, with headquarters in Switzerland and Germany.

  • What is the hotel's cancellation policy?

    The standard cancellation policy generally allows free cancellation up to 24 hours before arrival, but it may vary depending on the rate and season.

  • Are there any local taxes to pay?

    Local taxes and service charges may apply in addition to the room rate, with the exact amount depending on the regulations in force in Jordan.

  • What payment methods are accepted at the Kempinski Hotel Ishtar Dead Sea?

    All major international credit cards are accepted, and the billing currency is generally the Jordanian dinar, with sometimes indicative display in US dollars.

  • Can a reservation at the Kempinski Hotel Ishtar Dead Sea be easily modified?

    Guests can generally modify or cancel their reservation according to the terms of their rate, often up to 24 hours before arrival for flexible rates.

Activities & Leisure

  • Is it possible to swim in the Dead Sea?

    Classic swimming is not possible, but it is possible to float in the Dead Sea, whose high salinity allows one to stay on the surface near the hotel's private beach.

  • Does the hotel have direct access to the Dead Sea?

    The Kempinski Hotel Ishtar Dead Sea offers direct access to a private beach on the Dead Sea, equipped for floating and mud baths.

  • What pools and outdoor areas are available at the hotel?

    The resort has several outdoor pools, some of which are infinity pools with views of the Dead Sea, and relaxation areas with sun loungers and parasols.

  • What leisure activities can be enjoyed from the Kempinski Hotel Ishtar Dead Sea?

    Activities such as guided floating in the Dead Sea, mud baths, and access to the beach are part of the experiences offered to guests.

  • Are there any specific instructions for bathing in the Dead Sea from the hotel?

    It is possible to float in the Dead Sea in front of the hotel, but it is recommended to follow the safety instructions displayed by the resort and the beach staff.

Arrival & Departure

  • Does the hotel have parking?

    Yes, private parking is available on-site for guests of the Kempinski Ishtar Dead Sea, usually at no extra charge depending on available offers.

  • Can I check in early?

    Early check-in may be granted depending on room availability on the day of your arrival, often for an additional fee or according to your rate conditions.

  • Are airport transfers offered?

    Airport transfers can be arranged upon request, by private car or other service, with additional charges depending on the type of vehicle.

  • What are the check-in and check-out times at the Kempinski Hotel Ishtar Dead Sea?

    The standard check-in time is generally from 15:00 and check-out is around 12:00 at the Kempinski Hotel Ishtar Dead Sea.

Dining

  • What type of breakfast is offered?

    An international buffet breakfast is offered, featuring a wide selection of hot and cold dishes, pastries, fruits, local products, and Western options.

  • What restaurants are available at the Kempinski Hotel Ishtar Dead Sea?

    Several restaurants and bars offer international, Mediterranean, and Middle Eastern cuisine, as well as snacks by the pool and a Lebanese restaurant.

  • Does the hotel offer room service?

    Room service is available, allowing meals to be taken in the room at various times of the day, according to the current menu.

  • Where is breakfast served at the Kempinski Hotel Ishtar Dead Sea?

    Breakfast is generally served in buffet style in one of the hotel's main restaurants, with in-room service and sometimes on the terrace depending on the weather.

Pets

  • Are pets allowed at Kempinski Hotel Ishtar Dead Sea?

    Pets are generally not allowed at Kempinski Hotel Ishtar Dead Sea, except for special arrangements to be confirmed prior to arrival.

  • Can one stay with a dog or cat at the Kempinski Ishtar Dead Sea?

    Most Kempinski hotels do not accept pets, and the Kempinski Ishtar Dead Sea generally follows this policy, to be confirmed directly before booking.

Spa & Wellness

  • Does the hotel have a pool?

    Yes, the resort features several outdoor pools, including infinity pools and family pools, as well as an indoor pool at the spa.

  • What spa and wellness facilities are offered at the Kempinski Ishtar Dead Sea?

    A large Resense spa is part of the hotel, considered one of the largest in the Middle East, featuring pools, sauna, hammam, hot tubs, and various treatments.

  • Does the spa offer treatments using mud or Dead Sea salts?

    Treatments using mud and Dead Sea salts are offered at the spa, providing wellness experiences specific to this region.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Kids' clubs or services may be offered depending on the season, with child-friendly pools and outdoor spaces for families.

  • Can a baby cot or extra bed be provided in the room?

    Baby cots and extra beds are generally available upon request, subject to availability and sometimes for an additional charge.

  • Are there specific areas for families within the hotel?

    Certain pools and areas of the resort are more suitable for families and children, while other spaces are quieter for adults.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    Some rooms and common areas may be adapted for people with reduced mobility, with elevators and access ramps, depending on the resort's layout.

  • Are there specially adapted rooms for disabled guests?

    Accessible rooms with specific facilities (adapted shower, grab bars) may be available upon prior request, depending on the reserved category.

  • Are the hotel's common areas wheelchair accessible?

    The main areas, such as the lobby, some restaurants, and parts of the pool, are accessible by elevators or ramps, facilitating movement in a wheelchair.

Included Services

  • Is breakfast included in the room rate?

    Rates often include a buffet breakfast, but this depends on the type of offer or promotion booked on the website or through an agency.

  • What services are included in the room rate at the Kempinski Ishtar Dead Sea?

    Local taxes and service charges may be included or added separately depending on the booking channel; it is advisable to check the details before confirming.

  • Does the hotel offer a laundry service?

    A laundry and dry cleaning service is available for guests, with laundry picked up directly from the room.

  • Is Wi-Fi charged at the Kempinski Hotel Ishtar Dead Sea?

    Wi-Fi is free for guests throughout the property, including rooms, the lobby, and pool areas.

  • What are customer reviews of the Kempinski Hotel Ishtar Dead Sea?

    Online reviews generally highlight the quality of the facilities, attentive service, and the location by the Dead Sea, while sometimes mentioning variations in service levels.

Sustainability

  • What environmental sustainability actions are implemented at the Kempinski Ishtar Dead Sea?

    The hotel, like many luxury resorts, implements responsible management practices for water, energy, and waste, including the prudent use of resources from the Dead Sea.

  • How does the hotel contribute to the protection of the Dead Sea?

    The resort encourages the preservation of the Dead Sea by supervising swimming activities and the use of mud, in order to limit the impact on this unique ecosystem.

  • Does the hotel have a waste and plastic reduction policy?

    Measures to reduce single-use plastic and optimise energy consumption may be in place in the rooms and restaurants, as part of a sustainable development approach.

The Concierge answers — Kempinski Hotel Ishtar Dead Sea

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Queen Alia Airport in Amman and the Kempinski Hotel Ishtar Dead Sea?

    The concierge can organise a private transfer by car or van between Queen Alia Airport in Amman and the hotel, at times suited to your flights. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a driver for the day from the hotel?

    The concierge can book a private driver or taxi to reach Amman, Petra, Aqaba, or other Jordanian cities, with waiting and return options available according to your needs.

  • Can the concierge arrange a transfer to the border of Israel or the West Bank?

    The concierge can organise transfers to the Israeli border or other points of interest, depending on local regulations and available schedules.

  • Can you help me rent a car directly from the hotel?

    The concierge can assist in booking a rental car delivered directly to the hotel, with or without GPS, depending on the availability of partner rental companies.

  • Can you book a taxi for me to another Dead Sea hotel for dinner?

    The concierge can order taxis for short trips, for example to other Dead Sea hotels, restaurants, or scenic viewpoints.

Restaurant Reservations

  • Can you reserve a table with a view of the Dead Sea in one of the hotel’s restaurants?

    Reservations are made through the concierge, who can suggest the most suitable restaurant and reserve a table with a view of the Dead Sea if available.

  • Can the concierge recommend and book a restaurant suitable for special diets (vegetarian, gluten-free)?

    The concierge can indicate restaurants offering vegetarian, vegan, or gluten-free options and make reservations mentioning your dietary restrictions.

  • Is it possible to organise a private romantic dinner at the Kempinski Ishtar Dead Sea?

    The concierge can organise a private or romantic dinner in a more secluded area of the hotel, subject to availability and weather conditions.

  • Can you book a fine dining restaurant in Amman for me and arrange transport?

    The concierge can assist in booking fine dining restaurants in Amman or nearby and coordinate round-trip transfers.

Spa Bookings

  • Can you book a signature Dead Sea mud treatment at the Kempinski spa?

    Reservations are made through the concierge or directly at the Resense spa, which can offer various treatments using Dead Sea mud and salts.

  • Is it possible to organise a full day at the spa with multiple treatments?

    The concierge can organise a half-day or full day of treatments at the spa, including access to facilities and relaxation breaks.

  • Can you indicate the quietest times to use the spa pools?

    The concierge can provide information on family or adults-only slots at the indoor spa pool and assist in booking suitable times.

Excursions & Cultural Visits

  • Can you organise a day trip to Petra from the Kempinski Hotel Ishtar Dead Sea?

    The concierge can book a trip to Petra with an English or French-speaking guide, including round-trip transport from the hotel, subject to provider availability.

  • Can the concierge organise a combined tour of Jerash and Amman from the hotel?

    The concierge can assist in planning a visit to Jerash and Amman with a private driver and guide, tailored to the duration of your stay.

  • Is it possible to book a trip to Mount Nebo and Madaba from the hotel?

    The concierge can arrange a visit to Mount Nebo, Madaba, or other nearby biblical sites, with a car and driver.

  • Can you suggest a cultural itinerary for two days around the Dead Sea?

    The concierge can provide personalised recommendations for itineraries to explore the Dead Sea region, as well as official guides if desired.

Special Occasions

  • Can you prepare a romantic room decoration for a marriage proposal?

    The concierge can organise a romantic room decoration with flowers, petals, LED candles, and treats, in coordination with room service.

  • Is it possible to have a birthday cake or flowers delivered to the room?

    The concierge can order a personalised cake, flowers, or a bottle of champagne to celebrate a birthday or honeymoon in the room or at the restaurant.

  • Can the concierge organise a professional photo shoot within the hotel grounds?

    The concierge can assist in organising a professional photo shoot in the gardens, on the beach, or near the infinity pool, subject to permission.

  • Can you help me organise a vow renewal or a small ceremony at the Kempinski Ishtar?

    The concierge can assist with planning small ceremonies, vow renewals, or private events in the hotel's dedicated spaces.

Shopping & Luxury Services

  • Can you tell me where to buy quality Dead Sea products near the hotel?

    The concierge can recommend high-end Dead Sea product and souvenir shops in the vicinity and arrange transportation if necessary.

  • Is it possible to organise a half-day luxury shopping trip to Amman from the hotel?

    The concierge can suggest luxury shopping malls and boutiques in Amman and book a driver for a half-day shopping experience.

  • Can the concierge recommend trustworthy local jewellers or artisans?

    The concierge can assist in finding local jewellers and artisans for unique pieces and check their opening hours.

Family Activities

  • Can you advise me on the best pools at the resort for coming with children?

    The concierge can provide information on the pools best suited for children, their hours, and any family activities offered by the hotel.

  • Is it possible to organise a family activity around the Dead Sea that is not too tiring for the children?

    The concierge can arrange simple family activities, such as a guided floating session at the Dead Sea or walks in the hotel gardens.

Personalized Experiences

  • Can you prepare a customised programme for a 3-day wellness stay at Kempinski Ishtar?

    The concierge can create a tailored itinerary including spa treatments, floating at the Dead Sea, excursions, and dinners, depending on the length of the stay.

  • Can the concierge organise a private sunset experience by the Dead Sea?

    The concierge can offer exclusive experiences such as a private sunset with drinks or a chic picnic on the beach, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits