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5★ · Palm Jumeirah, Dubai

Kempinski Hotel & Residences Palm Jumeirah

Crescent West, Palm - نخلة جميرا - دبي - Émirats arabes unis, Palm Jumeirah, Dubai

4.64.6/56,148 reviews · Google rating
  • Set on Palm Jumeirah island
  • Views over the Arabian Gulf
  • Spacious apartment-style accommodation
  • Well suited to families

Hotel 5-star in Palm Jumeirah, Dubai, United Arab Emirates, in the heart of Palm Jumeirah, featuring Persian Gulf views and spacious apartments.

Where is Kempinski Hotel & Residences Palm Jumeirah located in Dubai?

The hotel is set on Palm Jumeirah, Dubai’s landmark island, overlooking the Arabian Gulf.

It suits travellers who want to combine time in the city with a quieter seaside setting.

What type of accommodation can you book at Kempinski Hotel & Residences Palm Jumeirah?

The property notably offers spacious apartments in a residence-style format.

It works well for families or for guests wanting more independence with the comfort of a five-star hotel.

Does Kempinski Hotel & Residences Palm Jumeirah have restaurants and a pool?

Yes. The hotel has an outdoor pool, a restaurant, a bar and breakfast service.

For dining, the property includes several venues, including Villamoré, Brunello, K-West Bar and the Swim Up Pool Bar.

A word from the Concierge

Kempinski Hotel & Residences Palm Jumeirah through the Concierge's eyes

Kempinski Hotel & Residences Palm Jumeirah is located on the iconic Palm Jumeirah island in Dubai. This luxury hotel offers an idyllic setting with stunning views of the Persian Gulf. The complex features spacious apartments, perfect for families or travelers seeking comfort. The reputation of the Kempinski hotel adds a touch of prestige to this unique location. What sets this hotel apart is its refined atmosphere and attentive service. Guests appreciate the quality of the facilities and the serene ambiance throughout the property. Common areas, such as pools and gardens, promote relaxation and well-being. The prime location allows easy access to Dubai's attractions while providing a peaceful retreat. Before visiting, know that this hotel is well-suited for couples, families, and business travelers. The best time to visit Dubai is from November to March, when temperatures are milder. Be sure to book in advance, especially during holidays. _My tip from the Concierge:_ explore local restaurants to experience authentic Emirati cuisine, a rewarding culinary adventure.

Why choose Kempinski Hotel & Residences Palm Jumeirah?

Kempinski Hotel & Residences Palm Jumeirah is an exceptional address in Palm Jumeirah, Dubai, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Set on Palm Jumeirah island
  • Views over the Arabian Gulf
  • Spacious apartment-style accommodation
  • Well suited to families
  • Pools and gardens designed for relaxation
  • Easy access to Dubai’s attractions

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Outdoor pool

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with Gulf views

    Starting the day in the light of Palm Jumeirah is one of the property’s most quietly rewarding pleasures. Breakfast enjoyed in a setting open to the gardens, pools or the Arabian Gulf immediately establishes the tone of the stay: calmer, more spacious and unmistakably resort-like. It is especially enjoyable during Dubai’s cooler months, when mornings are ideal for outdoor living.

    IncontournableIncluded in your stay
  • A day between pools and gardens

    The property often reveals its true character through an unhurried day shaped only by swims, shaded pauses and time spent moving between the gardens and pool areas. It suits both couples and families, allowing each guest to settle into their own rhythm. On Palm Jumeirah, this kind of pause offers a calmer interpretation of Dubai, beyond the city’s more urban image.

    Included in your stay
  • Family stay in residence style

    One of the property’s most compelling signatures lies in its spacious accommodation, especially well suited to family stays. Experiencing Dubai in a more residential format makes it easier to organise the day, rest periods and post-beach downtime, while still enjoying the services of a five-star hotel. It is ideal for travellers seeking autonomy, comfort and a resort setting without giving up easy access to the city.

    Idéal famillesReservation required
  • Sunset on Palm Jumeirah

    As the day draws to a close, the property takes on a different character. Facades warm in tone, the gardens soften and the Arabian Gulf becomes the defining horizon of the stay. Taking time simply to watch the light fade from the hotel or its surroundings reveals what truly distinguishes the address: a calm relationship with space, sea and time.

    Included in your stay
  • Explore Dubai, then return to the calm of the Palm

    Perhaps the smartest way to experience the property is to use it as a true base for the stay. Guests can head out to discover Dubai’s major landmarks, districts, restaurants and nightlife, then return to Palm Jumeirah for a quieter, more resort-like atmosphere. This alternation between urban energy and coastal retreat captures the appeal of the address, particularly for first-time visits to the emirate.

    Included in your stay
  • Tailored concierge support for a seamless stay

    In a destination as abundant as Dubai, the quality of the stay often depends on organisation. Relying on concierge support for transfers, reservations, timing and special requests allows guests to travel with greater flexibility and far less friction. It may not be the most theatrical experience, but it is often the most decisive, especially for families or travellers with a full itinerary.

    Sur demandeReservation required

Restaurants & bars

4 on-site dining venues.

  • Villamoré

    Restaurant

    Chef: Silvio Carro
    Chef: Silvio Carro

    Highlights

    • Mediterranean
    • Pappardelle Ripiena - a dish inspired by Chef Silvio’s childhood memories of his grandmother’s exceptionally mastered fresh pasta
    Practical information

    The concierge’s wordAt Villamoré, go for the Pappardelle Ripiena: Chef Silvio Carro’s deeply personal nod to the fresh pasta of his childhood.

  • Brunello

  • K-West Bar

  • Swim Up Pool Bar

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: Crescent West, Palm - نخلة جميرا - دبي - Émirats arabes unis

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 6,148 reviews

5/5Paula McDowell

Great pool & beach day shared with my family. One of the best I have experienced in Dubai. Service is excellent and staff are so friendly.

5/5Ramzi Ghurani

We had a wonderful staycation at Kempinski. From the moment we arrived, the staff were incredibly welcoming, hospitable, and accommodating. The room was amazing, beautifully maintained, and very comfortable. The…

1/5Göksu Gökmen Özel

On May 29th, my friend and I went to the hotel for a day pass. The evening before, we called the hotel to confirm the price because the website showed 159 AED for entry, including food. We wanted to make sure the…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 39 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Abdul Rahman Siddik MosqueMosque

    2.1 km · 4 min by car

    Mosque located 2,062 meters away, providing a space for prayer and reflection.

    Practical information

    The concierge’s wordIf you're looking for a quiet moment for prayer and reflection in Palm Jumeirah, this mosque offers a simple, peaceful setting.

  • Lost World Aquarium at Aquaventure WorldAquarium

    2.1 km · 4 min by car

    Aquarium located 2,148 meters away, providing an immersive experience in the marine world.

    Practical information

    The concierge’s wordFor an immersive marine-world break, this aquarium works well between quieter moments or with curious children.

  • AquaventureTourist attraction

    2.4 km · 4 min by car

    Water park located 2,353 meters away, featuring various water attractions for the whole family.

    Practical information

    The concierge’s wordAquaventure is a playful break if you're traveling with family or want to alternate beach time with a few hours of water thrills.

  • Dune Buggy & Quad Biking DubaiTourist attraction

    2.9 km · 5 min by car

    Tour agency located 2894 meters away, offering buggy and quad biking activities in the Dubai desert.

    Practical information

    The concierge’s wordIf you're in the mood for a more active break, this tour agency offers buggy and quad outings in the Dubai desert.

  • The View Palm JumeirahTourist attraction

    3.1 km · 5 min by car

    Tourist attraction three kilometers away, offering a panoramic view of Palm Jumeirah and its surroundings.

    Practical information

    The concierge’s wordFor a contemplative break, head to The View Palm Jumeirah: the panoramic view over Palm Jumeirah and its surroundings suits a daytime pause nicely.

  • Vista Mare by Dubai RetailTourist attraction

    3.3 km · 6 min by car

    Vista Mare, a tourist attraction 3.3 km away, offers sea views and recreational spaces.

    Practical information

    The concierge’s wordFor a seaside break, head to Vista Mare: sea views and leisure spaces make it a lovely end-of-day pause.

  • Palm West Beach by Dubai RetailTourist attraction

    3.5 km · 6 min by car

    Palm West Beach, a tourist attraction in Dubai, features a lovely seaside promenade.

    Practical information

    The concierge’s wordFor a waterside break, head to Palm West Beach: the promenade is ideal for a stroll at the end of the day.

  • Alishba Dhow CruiseTourist attraction

    3.6 km · 6 min by car

    Alishba Dhow Cruise, a tour agency offering boat excursions on the waters of Dubai.

    Practical information

    The concierge’s wordFor a moment on the water in Palm Jumeirah, Alishba Dhow Cruise is a good fit if you feel like seeing Dubai from a boat.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Jack Sparrow Cruise DubaiMarina

    3.6 km · 6 min by car

    Marina located 3,566 meters away, providing opportunities for sailing and water leisure activities.

    Practical information

    The concierge’s wordFor a waterside break, head to this Palm Jumeirah marina, ideal if you're in the mood for sailing and aquatic leisure.

  • Dubai Harbour - Yacht ClubMarina

    4.0 km · 7 min by car

    Marina providing facilities for yachts and water activities.

    Practical information

    The concierge’s wordFor a waterside break, head to Dubai Harbour - Yacht Club, ideal if you're in the mood for a marina atmosphere and water activities.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    A free private parking is available on site, with secure self-parking and, depending on the periods, valet service for hotel guests.

  • What are the check-in and check-out times at the Kempinski Hotel & Residences Palm Jumeirah?

    Standard check-in starts at 3 PM and check-out must be done before noon, subject to the times confirmed on your reservation.

  • Can I check in early?

    Early check-in is possible subject to availability, usually for an additional fee; it is advisable to request it in advance.

  • Can a late check-out be requested at the Kempinski Hotel & Residences Palm Jumeirah?

    Late check-out is offered subject to availability, with possible additional fees, to be confirmed with the reception on the day of departure.

  • Are airport transfers offered?

    Private transfers by car or limousine can be arranged by the hotel upon request, with additional charges depending on the type of vehicle.

Location & Access

  • Where is the Kempinski Hotel & Residences Palm Jumeirah located in Dubai?

    The hotel is located on Crescent West at Palm Jumeirah, on the outer ring of the artificial archipelago, beachfront with a private beach.

  • What is the distance between the hotel and the airport?

    The establishment is approximately 25 km from Dubai International Airport, with an average journey time of about 35 minutes by car depending on traffic.

  • Is it easy to access the hotel by public transport from central Dubai?

    The nearest tram or monorail station is located on Palm Jumeirah; a taxi or private transfer is generally needed to reach the hotel directly.

  • How long does it take to get from the hotel to Dubai Marina or JBR?

    The hotel allows easy access to the attractions of Palm Jumeirah and Dubai Marina by car or taxi, in about twenty minutes.

Rooms & Amenities

  • What types of rooms does the Kempinski Hotel & Residences Palm Jumeirah offer?

    The establishment exclusively offers suites and villas ranging from one to five bedrooms, with a fully equipped kitchen, separate living room, and balcony or terrace.

  • Are the rooms equipped with a kitchen and a living area?

    The suites and villas feature a fully equipped kitchen, a dining area, a living room, a balcony, air conditioning, and a flat-screen TV.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free in all rooms and in some common areas of the hotel, with no additional charges for guests.

  • Does the hotel offer extra beds or baby cots in the suites?

    Extra beds are available for an additional charge per night, and some accommodations can accommodate baby cots upon request.

  • Do some suites have a balcony or private pool at Kempinski Palm Jumeirah?

    The suites have a balcony or terrace, and some villas offer a private pool or jacuzzi, depending on the category booked.

Included Services

  • Is housekeeping provided daily in the suites and villas?

    Please contact the concierge to confirm the arrangements for the day.

  • What type of breakfast is offered?

    Breakfast is generally served in buffet style, with international choices and options suitable for specific diets, sometimes included depending on the rate booked.

  • What services are included for free during the stay at Kempinski Hotel & Residences Palm Jumeirah?

    Wi-Fi, access to the private beach, the outdoor pool, and the fitness centre are typically included services for guests.

  • Is there a 24-hour concierge service available at the hotel?

    The establishment offers a 24-hour concierge service, as well as room service and reception available day and night.

  • Does the hotel provide towels and sun loungers at the pool and beach?

    A main outdoor pool and a children's pool are available, with sun loungers, umbrellas, and sometimes cabanas depending on the season.

Dining

  • What restaurants are available at Kempinski Hotel & Residences Palm Jumeirah?

    The establishment has several dining options, including an Italian restaurant, a beach restaurant, a barbecue concept, and a sports bar.

  • Can we have meals in the room at Kempinski Palm Jumeirah?

    Room service is offered, allowing meals to be taken in the suite at various times of the day, according to a dedicated menu.

  • Does the hotel offer halal options or options suitable for special diets?

    Halal options are available in the hotel's restaurants, with an international selection catering to various dietary habits.

  • Is there a bar or pool bar at Kempinski Hotel & Residences Palm Jumeirah?

    Bars, including a bar near the pool with a swim-up bar, serve drinks, cocktails, and snacks in the hotel's outdoor areas.

Spa & Wellness

  • Does the hotel have an on-site spa at Kempinski Palm Jumeirah?

    A full-service spa is accessible to guests, with massages and wellness treatments offered in dedicated rooms within the establishment.

  • Is there a gym at Kempinski Hotel & Residences Palm Jumeirah?

    A fitness centre is available on-site, equipped with cardio and weight training machines, generally accessible free of charge to residents.

  • Do spa treatments and massages need to be booked in advance?

    Massages and treatments can be booked at specified times for an additional fee; it is recommended to reserve in advance.

  • Is the hotel suitable for a relaxing and wellness stay in Dubai?

    The atmosphere emphasises calm and relaxation, with a private beach, landscaped gardens, and resting areas by the pool.

  • Does the hotel have a swimming pool?

    The hotel has a large outdoor pool, a children's pool, and direct access to a private beach.

Activities & Leisure

  • What leisure activities are offered at Kempinski Hotel & Residences Palm Jumeirah?

    Guests have access to a private beach, a heated outdoor pool, a children's pool, a garden, and a children's play area.

  • Are water activities or water sports offered from the hotel's beach?

    Contact the concierge to confirm the day's arrangements.

  • Is there a kids club or activities for children at Kempinski Palm Jumeirah?

    The hotel provides a kids club and a play area, as well as paid babysitting services subject to availability.

  • Can we book sightseeing tours directly from the hotel?

    Excursions to major attractions in Dubai can be arranged through the concierge, with pick-up from the hotel.

Family & Kids

  • Is the Kempinski Hotel & Residences Palm Jumeirah suitable for a family stay?

    The establishment is particularly suitable for families, with large suites, pools, a private beach, a kids club, and the possibility of extra beds.

  • Do children stay for free in their parents' room?

    Children up to 12 years old can stay for free using the existing bedding in their parents' or guardians' suite, subject to the applicable conditions.

  • Does the hotel offer a childcare or babysitting service?

    A babysitting service is offered for an additional fee, subject to availability and prior reservation.

  • Are there family suites with multiple bedrooms at the Kempinski Palm Jumeirah?

    Family suites offer several separate bedrooms and a large living room, particularly convenient for family or group stays.

Pets

  • Are pets allowed at the Kempinski Hotel & Residences Palm Jumeirah?

    Pets and assistance dogs are not permitted at the Kempinski Hotel & Residences Palm Jumeirah.

  • Does the hotel offer special services for pets?

    No specific services for pets are offered, as animals are not allowed on the premises.

  • Can I leave my dog in the room while I go out in Dubai?

    It is necessary to arrange for pet care outside the establishment, as animals are not permitted on site.

Accessibility

  • Is the Kempinski Hotel & Residences Palm Jumeirah accessible to people with reduced mobility?

    The hotel has facilities for people with reduced mobility, including accessible parking spaces and certain wheelchair-accessible entrances.

  • Are there parking spaces reserved for disabled persons at the hotel?

    Reserved parking spaces and accessible pathways are provided for wheelchair users, according to the establishment's standards.

  • Does the hotel have specially equipped rooms for people with disabilities?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What payment methods are accepted at the Kempinski Hotel & Residences Palm Jumeirah?

    The hotel accepts payments by major international credit cards and in local currency; some prepaid offers may require the same payment method upon arrival.

  • What is the hotel's cancellation policy?

    The policy generally provides for one night charged in case of cancellation less than three days before arrival, but the exact conditions depend on the rate booked.

  • Are there any tourist taxes to pay?

    Accommodation fees and local taxes may apply in addition per night and per room, in accordance with Dubai regulations.

  • What is the average price for a night at the Kempinski Hotel & Residences Palm Jumeirah?

    Prices per night vary according to the season, suite type, and current offers; it is recommended to check the updated rates at the time of booking.

Sustainability

  • Does the hotel implement specific actions to reduce its water and energy consumption?

    Contact the concierge to confirm the arrangements for the day.

  • Does the Kempinski Hotel & Residences Palm Jumeirah offer a towel and linen reuse programme?

    Contact the concierge to confirm the arrangements for the day.

  • Does the establishment have recognised environmental or sustainable certifications?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Kempinski Hotel & Residences Palm Jumeirah

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Dubai Airport and the Kempinski Hotel & Residences Palm Jumeirah?

    The concierge can organise private transfers by car or limousine between Dubai Airport and the hotel, with personalised welcome and child seats available upon request.

  • Is it possible to book a private driver for a day of sightseeing from the hotel?

    The concierge can book a private driver for a full day or half day to explore Dubai flexibly from the hotel.

  • Can you help me rent a car delivered directly to the hotel?

    The concierge can arrange car rental with delivery and pickup directly at the Kempinski Hotel & Residences Palm Jumeirah.

  • Can transfers be booked from the hotel to Dubai Mall or Mall of the Emirates?

    The concierge can book luxury car or minivan transfers to the main malls in Dubai from the hotel.

Restaurant Reservations

  • Can you book a fine dining restaurant for me in Palm Jumeirah?

    Reservations are made through the concierge, which can suggest and secure tables at fine dining restaurants in Palm Jumeirah and Dubai according to your preferences.

  • Is it possible to organise a private romantic dinner within the hotel?

    The concierge can organise romantic dinners on the beach or terrace, with menu selection and personalised decoration.

  • Can you help me book a renowned brunch in Dubai during my stay?

    The concierge can recommend and reserve weekend brunches at iconic hotels and restaurants near the Kempinski.

Spa Bookings

  • How can I book a massage or treatment at the spa of the Kempinski Hotel & Residences Palm Jumeirah?

    Spa treatments at the hotel are booked through the concierge, which can secure the most suitable time slots for your schedule.

  • Can you arrange a couple's spa treatment?

    The concierge can organise duo treatments or double cabins, particularly for couples, upon prior request.

  • Is it possible to book hairdressing or manicure services during my stay?

    The concierge can check availability and book external beauty services (hairdressing, manicure) if not offered on-site.

Excursions & Cultural Visits

  • Can you arrange a private guided tour of Dubai departing from the hotel?

    The concierge can organise private guided tours of Dubai, including Palm Jumeirah, Burj Khalifa, and historic districts.

  • How can I book a desert safari departing from the hotel?

    It is recommended to go through the concierge to book a desert safari with round-trip transfers from the Kempinski.

  • Can you take care of tickets and transport for Aquaventure or other water parks?

    The concierge can obtain dated tickets and arrange transport for Aquaventure or other nearby theme parks.

Special Occasions

  • Is it possible to prepare a birthday surprise in my suite before my arrival?

    The concierge can organise special suite decorations with flowers, balloons, cake, and personalised messages.

  • Can you help me organise a romantic marriage proposal at Kempinski Palm Jumeirah?

    The concierge can coordinate private marriage proposals, with setups on the beach or in the hotel gardens.

  • Can a professional photographer be booked through the hotel for a photo shoot?

    The concierge can assist with booking a professional photographer to capture an event or family shoot.

Shopping & Luxury Services

  • Can you recommend the best places for luxury shopping and arrange transport from the hotel?

    The concierge can recommend the best luxury boutiques and arrange private transfers to major shopping centres.

  • Is it possible to book a personal shopper to accompany me in the boutiques?

    The concierge can check the availability of personal shopper services in certain malls and assist with the booking.

  • Can you arrange for the delivery of flowers or a luxury gift to my room?

    The concierge can organise deliveries of flowers, gifts, or high-end pastries directly to your suite.

Family Activities

  • Can you provide details on the children's activities available at Kempinski Hotel & Residences Palm Jumeirah?

    The concierge can provide information about the hotel's kids' club and its hours, as well as family activities nearby.

  • Is it possible to arrange a babysitting service during our evenings in Dubai?

    The concierge can assist in organising childcare with the babysitting services offered by the establishment, subject to availability.

  • Can you suggest and book activities suitable for a family with young children?

    The concierge can recommend and book family-friendly activities, such as water parks, aquariums, or boat rides.

Personalized Experiences

  • Can a private dinner be arranged on the beach specifically for our group?

    The concierge can arrange private dinners on the beach or in the gardens with a customised menu and dedicated service.

  • Can you book a private yacht outing around Palm Jumeirah?

    The concierge can organise private yacht or boat outings departing from nearby marinas, with a personalised itinerary around Palm Jumeirah.

  • Can you prepare a personalised itinerary to optimise my stay in Dubai from the Kempinski?

    The concierge can create a tailored programme combining visits, spa, restaurants, and activities, depending on the length of the stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits