Viceroy Riviera Maya
Riviera Maya
Hotel 5-star in Riviera Maya, Mexico, in the heart of Riviera Maya, featuring private villas, beachfront setting and ocean views.
How do I book Viceroy Riviera Maya through MyConciergeHotel?
MyConciergeHotel is the IATA-accredited agency partnered with this hotel in Riviera Maya. Our rate is the Amadeus GDS net rate — no agency markup, 10-minute price lock, secure payment through Amadeus Payments (PCI-DSS, 3-D Secure), non-affiliated price comparator and MyConciergeHotel loyalty benefits applied from the first night. Updated 28 May 2026.
Book via your concierge
Viceroy Riviera Maya is booked through our concierge desk: your dedicated concierge confirms the room and emails you the tailored proposal.
- IATA-accredited agency
- No card required
- Flexible cancellation
The Concierge's price check
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About
Viceroy Riviera Maya is located beachfront in the Riviera Maya region of Mexico. This 5★ hotel is part of the Viceroy Hotels & Resorts property. It provides an idyllic setting, blending luxury with nature. Private villas surrounded by tropical vegetation create a peaceful atmosphere, perfect for rejuvenation. The location allows easy access to beaches and water activities in the area.
What sets this hotel apart is its intimate ambiance and attentive service. Guests appreciate the elegant design and modern amenities. The property focuses on guest well-being, featuring spa facilities and fine dining options. Common areas promote relaxation while offering stunning ocean views.
Before you go, note that this hotel is particularly suitable for couples and travelers seeking tranquility. The high season runs from December to April, with pleasant weather. Local activities include diving, visits to archaeological sites, and jungle excursions. Consider booking your activities in advance to fully enjoy your stay.
_My tip from the Concierge: explore nearby beaches during off-peak hours for a more serene and authentic experience._
Highlights
Highlights coming soon.
Services & amenities
Detailed services coming soon.
Rooms & suites
Room catalog coming soon.
Frequently asked questions
Before your stay
Does the hotel have parking facilities?
The hotel has on-site parking, but it is advisable to contact the concierge to confirm availability and any associated fees.
What kind of breakfast is served?
The breakfast offered is typically continental or à la carte, but it is recommended to check with the concierge for specific details and timings.
Is Wi-Fi available throughout the hotel?
Yes, Wi-Fi is available throughout the hotel, including in the rooms and common areas, and it is usually free.
Are pets allowed at Viceroy Riviera Maya?
Pets are not allowed at Viceroy Riviera Maya. For alternative options, please contact the concierge.
How far is the hotel from the airport?
The hotel is approximately a 45-minute drive from Cancun International Airport. Transfers can be arranged; please contact the concierge for more information.
Does the hotel have a pool?
Yes, the hotel has an outdoor pool. For details on access and timings, it is advisable to check with the concierge.
Is early check-in available?
Early check-in is subject to availability. It is recommended to contact the concierge in advance to make a request.
Are airport transfers offered?
Yes, private airport transfers are offered, usually at an additional cost. The concierge can arrange these services.
What is the hotel's cancellation policy?
The cancellation policy varies depending on the rate and season. Generally, free cancellation is possible 24 to 72 hours before arrival. Please contact the concierge for specific terms.
Are there any tourist taxes to pay?
Yes, there are tourist taxes to pay, collected on-site. The amount may vary depending on the night and the number of guests.
Around the hotel
Our full Riviera Maya guide
A Caribbean coast of Maya ruins, cenotes, reefs and refined resorts, where archaeology meets a slower, holistic rhythm.
Why book with MyConciergeHotel?
IATA-accredited agency
GDS net rates negotiated directly, no intermediary, no markup.
APST financial guarantee
Your payments are protected by the Association Professionnelle de Solidarité du Tourisme.
Secure 3DS2 payment
Amadeus Payments — PCI DSS level 1, 3-D Secure strong authentication.
Data hosted in the EU
Supabase Europe hosting — GDPR-compliant, your details are never resold.
Advisors 7 days a week
A French-speaking team replies to your enquiries by email within 24 business hours.