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5★ · Riviera Maya

Maroma, a Belmond Hotel

Carr. Cancún - Tulum Km 51, 77710 Riviera Maya, Q.R., Mexique, Riviera Maya

4.74.7/5715 reviews · Google rating
  • On the Caribbean coast of the Riviera Maya
  • Direct access to the beach
  • Unspoilt tropical setting
  • Inspired by Mexican traditions

Hotel 5-star in Riviera Maya, in the heart of the Riviera Maya, featuring direct beach access, elegant decor and personalised service.

Is Maroma, a Belmond Hotel Riviera Maya, all-inclusive?

Maroma, a Belmond Hotel is not presented here as an all-inclusive property.

The stay is structured around several restaurants, bars and bookable experiences, chosen to suit your pace.

Is Maroma Beach good for swimming?

The hotel has direct beach access on the Caribbean coast, in a preserved tropical setting.

Swimming conditions can vary with the sea and the weather; the Concierge can advise on the best time to go.

What can you expect from the spa at Maroma, a Belmond Hotel?

The hotel offers a spa, massage treatments and yoga classes, with a wellness approach shaped by the seafront setting.

Some experiences are best booked in advance, especially the wellness interludes designed as proper recovery time.

A word from the Concierge

Maroma, a Belmond Hotel through the Concierge's eyes

Maroma, a Belmond Hotel is located on the Caribbean coast of Mexico, in the Riviera Maya. This 5★ hotel offers a luxurious experience in a pristine natural environment. The proximity to the beach and tropical landscapes creates a relaxing and intimate atmosphere, ideal for travelers seeking tranquility. Listed in The World's 50 Best Hotels 2025, it attracts a discerning clientele. What sets this hotel apart is its commitment to authenticity and local culture. Guests find a blend of modern comfort and Mexican traditions. The common areas are elegantly decorated, providing a warm and welcoming ambiance. The service is attentive and personalized, ensuring a memorable stay. Before you go, know that Maroma is perfect for couples and families. The peaceful atmosphere encourages rest and relaxation. The best time to visit is between November and April when the weather is pleasant. Be sure to book in advance, as this popular hotel can fill up quickly. _My tip from the Concierge: book your diving or snorkeling activity as soon as you arrive, as spots are limited and fill up fast._

Why choose Maroma, a Belmond Hotel?

Maroma, a Belmond Hotel is an exceptional address in Riviera Maya, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On the Caribbean coast of the Riviera Maya
  • Direct access to the beach
  • Unspoilt tropical setting
  • Inspired by Mexican traditions
  • Listed in The World's 50 Best Hotels 2025

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Yoga classes

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Private events

Accessibility

1
  • Elevator

Other amenities

24
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Private dining room
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Restaurants & bars

5 on-site dining venues.

  • K’óben

    Restaurant

    Highlights

    • international woodfired cuisine
    • Destination dining at its very best.
    Practical information

    The concierge’s wordAt K’óben, go for the international woodfired cuisine and a true destination dining experience at its very best.

  • Freddy’s Bar

    Bar

    Highlights

    • enjoy refreshing mixology and delightful snacks
    Practical information

    The concierge’s wordFor an easygoing moment, head to Freddy’s Bar: refreshing mixology and a few well-chosen snacks always hit the mark.

  • La Cantina

    Highlights

    • an exclusive selection of international vintages and rare Mexican wines
    Practical information

    The concierge’s wordAt La Cantina, let yourself be guided through an exclusive selection of international vintages and rare Mexican wines: a precious stop if you love discovering.

  • Bambuco by Handshake

    Bar

    Highlights

    • Asian and Mexican tapas
    • elevated signature cocktails as well as mezcals by The Lost Explorer
    Practical information

    The concierge’s wordSlip into Bambuco by Handshake for Asian and Mexican tapas, then let yourself be guided toward a signature cocktail or a The Lost Explorer mezcal.

  • Bu’ul

    Restaurant

    Chef: Erick Huicochea
    Chef: Erick Huicochea

    Highlights

    • Mexican, Creative
    • a pickled Venison with crispy potato straws and a tableside pour of recado rojo
    Practical information

    The concierge’s wordAt Bu’ul, trust chef Erick Huicochea’s creative Mexican cuisine, especially the pickled venison with recado rojo poured tableside.

In the press

Distinctions & affiliations

Brand
Rankings
World's 50 Best Hotels

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Free cancellation up to 90 hours before arrival

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Carr. Cancún - Tulum Km 51, 77710 Riviera Maya, Q.R., Mexique

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 715 reviews

5/5Justin Crist Lee

Maroma exists in a quieter calmer and more peaceful pocket of the universe. From the moment you enter the property, life slows down. Every furnishing tile and decoration is thoughtful. The staff are warm and kind. The…

5/5Ekaterina Belova

Just got back from a weeklong stay. We had a wonderful time. The property and the beach were the star of the trip, very tranquil environment and the beach was so beautiful and relaxing. We had no issues with seaweed…

5/5Alison Few

I cant say enough positive things about this hotel! My husband and I booked a last minute trip to escape the Chicago cold and everything from start to finish was perfect. We have been fortunate to stay at some of the…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 9 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Parasailing en Punta MaromaTourist attraction

    on site · 1 min walk

    Tourist attraction just a one-minute walk away, offering a parasailing experience over the crystal-clear waters of Punta Maroma.

    Practical information

    The concierge’s wordFor a light break 1 min walk away, try parasailing at Punta Maroma and enjoy a lovely view over the crystal-clear waters.

  • Bahía MaromaTourist attraction

    879 m · 11 min walk

    Bahía Maroma, a tourist attraction 879 meters away, known for its natural scenery and water activities.

    Practical information

    The concierge’s wordFor a nature break, Bahía Maroma is well suited to a daytime outing with natural scenery and water activities.

  • Capitán Memo Snorkel y SailingTourist attraction

    1.3 km · 16 min walk

    Tourist attraction a thirteen-minute walk away, offering snorkeling and sailing activities.

    Practical information

    The concierge’s wordA 13-minute walk away, it’s an easy seaside break if you feel like mixing snorkeling and sailing without straying far from the hotel.

  • Roca MilanTourist attraction

    1.5 km · 18 min walk

    Tourist attraction located 1.5 km away, providing a cultural and historical experience.

    Practical information

    The concierge’s wordFor a cultural and historical interlude, slip away to Roca Milan when you feel like changing pace between two quieter moments.

  • Iberostar Grand Paraiso South beachTourist attraction

    1.6 km · 19 min walk

    Hotel 1.6 km away, providing an ideal setting for luxury stays by the sea.

    Practical information

    The concierge’s wordFor a luxurious seaside break, this hotel suits a relaxed stay in Riviera Maya.

  • Granja JavierAquarium

    2.0 km · 3 min by car

    Aquarium located 1957 meters away, providing an immersion in marine life.

    Practical information

    The concierge’s wordFor a cool break between outings, Granja Javier offers a marine immersion that works well for families or anyone curious.

  • Dolphin Discovery Playa del CarmenTourist attraction

    2.1 km · 4 min by car

    Amusement center 2,080 meters away, offering interactions with dolphins in a natural setting.

    Practical information

    The concierge’s wordA playful break if you're traveling with family or want something different, with dolphin interactions in a natural setting.

  • Mayan Water ComplexTourist attraction

    2.1 km · 4 min by car

    Water park located 2,125 meters away, featuring various water attractions for the whole family.

    Practical information

    The concierge’s wordIf you’re traveling with family, Mayan Water Complex offers a playful break with varied water attractions, ideal for a change of pace.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Melipona Bee HiveGarden

    469 m · 6 min walk

    Garden six minutes' walk away, providing a natural space conducive to relaxation and exploration of local biodiversity.

    Practical information

    The concierge’s wordA 6-minute walk away, Melipona Bee Hive offers a gentle nature break to unwind and discover the local biodiversity.

  • Black cat's placeGarden

    1.9 km · 3 min by car

    Garden located 1936 meters away, providing a natural space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break, Black cat's place is well suited to a quiet moment to unwind and enjoy nature.

  • Crocodile EnclosurePark

    2.8 km · 5 min by car

    Wildlife refuge located 2814 meters away, dedicated to the protection of crocodiles and their habitat.

    Practical information

    The concierge’s wordA different kind of outing if you want to see a wildlife refuge dedicated to protecting crocodiles and their habitat, rather than a typical park visit.

  • Flamingo HabitatPark

    2.9 km · 5 min by car

    Wildlife refuge providing a natural space to observe birds and other animal species.

    Practical information

    The concierge’s wordFor a nature break in Riviera Maya, Flamingo Habitat is well suited to a quiet stroll to observe birds and other wildlife.

  • Plaza EspañaPark

    3.7 km · 6 min by car

    Park located 3.7 km away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordIf you’re after a green break, Plaza España offers a pleasant setting to unwind and enjoy a peaceful moment in nature.

Around the hotel

Our full Riviera Maya guide

A Caribbean coast of Maya ruins, cenotes, reefs and refined resorts, where archaeology meets a slower, holistic rhythm.

Read the Riviera Maya guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    A private parking is available on site for motorised guests, with exact pricing or reservation details varying by period. Contact the concierge to confirm the details for the day.

  • What are the usual check-in and check-out times at Maroma, a Belmond Hotel?

    Check-in is generally from 3 PM and check-out around 12 PM, subject to booking conditions and availability on the day of arrival. Contact the concierge to confirm the details for the day.

  • Can I check in early?

    Early check-in may be granted subject to availability upon arrival, sometimes with an additional charge depending on the desired time and room type. Contact the concierge to confirm the details for the day.

  • Are airport transfers offered?

    Private transfers to or from the airport can be arranged upon request, in an air-conditioned vehicle tailored to your needs. Contact the concierge to confirm the details for the day.

Location & Access

  • What is the distance between the hotel and the airport?

    The distance between the hotel and Cancún International Airport is approximately 35 to 40 km, or about 30 to 45 minutes by road depending on traffic. Contact the concierge to confirm the details for the day.

  • Where exactly is Maroma, a Belmond Hotel located on the Riviera Maya?

    The hotel is located at Playa Maroma, on the Riviera Maya, along Carretera Federal 307 at km 51, between Cancún and Playa del Carmen, in the state of Quintana Roo.

  • How is the beach at Playa Maroma near the hotel?

    Maroma beach is renowned for its white sand and turquoise water, generally calm, with occasional variations in marine conditions depending on the season and weather. Contact the concierge to confirm the details for the day.

  • How to reach Maroma, a Belmond Hotel from Cancún or Playa del Carmen?

    Access is primarily by car or private transfer from Cancún Airport, with taxis available from Cancún or Playa del Carmen and parking on the resort premises.

  • How much does a taxi cost between Playa Maroma and Playa del Carmen?

    A taxi between Playa Maroma and the centre of Playa del Carmen generally represents a short ride, with the cost depending on local rates and the chosen company. Contact the concierge to confirm the details for the day.

Rooms & Amenities

  • What types of rooms and suites are offered at Maroma, a Belmond Hotel?

    The establishment offers Mexican-style rooms and suites, with air conditioning, private bathroom, safes, minibar, and decoration featuring typical tiling and stucco.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel and accessible in the rooms and common areas, with a service level suited to the resort's standard.

  • Do the rooms have a view of the sea or the tropical gardens?

    Several categories offer garden view, sea view or beachfront, some with terrace or balcony, depending on the type of room booked.

  • How many rooms does Maroma, a Belmond Hotel have approximately?

    The hotel has a limited number of rooms and suites, spread across low-rise buildings in the midst of gardens, for an intimate atmosphere. Contact the concierge to confirm the arrangements for the day.

  • What amenities can be found in the hotel rooms?

    Most rooms feature air conditioning, a safe, a minibar, bathrobes, toiletries, and high-quality bedding for a comfortable stay.

  • Does the hotel offer spacious suites for longer stays?

    Some suites offer larger spaces, sometimes with a living room or private terrace, suitable for extended stays or couples seeking more privacy.

Dining

  • What type of breakfast is offered?

    An international à la carte breakfast is generally served, featuring Mexican specialities, fresh fruits, and options suitable for various dietary requirements.

  • What restaurants and bars are available in the resort?

    The hotel has several restaurants and bars, including a beachfront restaurant offering Mexican and international cuisine in an elegant or casual setting.

  • Are there vegetarian or specific dietary options available in the restaurants?

    Vegetarian and sometimes vegan options are usually offered, as well as menus tailored to certain dietary restrictions upon request.

  • Is room service available for dining in the room?

    Room service is generally available, allowing for breakfast or meals to be taken in the room or on the terrace, according to the schedule set by the hotel.

  • Is the hotel offered as an all-inclusive option on the Riviera Maya?

    Maroma, a Belmond Hotel does not operate as a traditional all-inclusive resort; services are offered à la carte or as part of the booking package. Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • Does the hotel have a spa and wellness services?

    A full-service spa is available on-site with treatment rooms, massages, and rituals inspired by Mexican tradition, accessible by reservation.

  • What types of treatments are offered at the Maroma spa?

    Massages, body and facial treatments, as well as holistic experiences are offered, with a selection of signature treatments focused on relaxation and wellness.

  • Does the hotel offer yoga classes or wellness activities?

    Activities such as yoga or meditation can be organised according to current programmes, in dedicated spaces or outdoors. Please contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • Does the hotel have a swimming pool?

    Yes, the resort has several pools, including outdoor pools surrounded by gardens and close to the beach.

  • What beach activities are available directly from the hotel?

    The Maroma beach allows for swimming, sunbathing, and some water activities, sometimes organised with local partners.

  • Are water activities or excursions offered from Maroma, a Belmond Hotel?

    The hotel may offer activities such as snorkeling, boat trips, or excursions to theme parks, depending on the seasons and demand.

  • Does the establishment offer daily entertainment or rather a calm atmosphere?

    The atmosphere is oriented towards relaxation and calm with occasional discreet entertainment, rather than an intensive entertainment programme like a holiday club.

Family & Kids

  • Are children welcome at Maroma, a Belmond Hotel?

    Children of all ages are welcome, with specific pricing and particular conditions for those over 12 who may be charged as adults.

  • Does the hotel provide baby cots or extra bedding for families?

    Baby cots and extra beds may be offered in certain rooms, subject to availability and possible additional charges depending on the reserved category.

  • Are there specific activities or clubs for children within the resort?

    Some activities and excursions are suitable for families, but there is not necessarily a dedicated kids' club, with the priority being calm and nature.

Pets

  • Are pets allowed at Maroma, a Belmond Hotel?

    Yes, pets are allowed upon prior request and may incur additional charges.

  • What are the conditions for bringing a dog to Maroma, a Belmond Hotel?

    The acceptance of dogs or other animals depends on their size, number, and the establishment's rules, with possible specific cleaning fees.

  • Do pets have access to the restaurants or common areas of the hotel?

    Common areas and some restaurants may impose restrictions on the movement of pets to ensure the comfort of all guests.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    Some ground floor rooms and common areas are designed to facilitate access, but the level of accessibility may vary depending on the area of the resort. Please contact the concierge to confirm the arrangements for the day.

  • Are the pathways to the beach and restaurants wheelchair accessible?

    Ramps and designated paths allow movement through the gardens, but the structure near the beach may present some particularities. Please contact the concierge to confirm the arrangements for the day.

  • Can a room specifically adapted for reduced mobility needs be booked?

    It is possible to request a more accessible room, subject to availability and the configuration of the buildings. Please contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the rate booked, with some flexible offers allowing cancellation without charge up to a defined deadline and others being non-refundable.

  • Are there any local taxes to pay?

    Yes, local taxes and service charges may be added to the room price, according to the regulations of Quintana Roo and the booking conditions.

  • What payment methods are accepted at Maroma, a Belmond Hotel?

    The establishment generally accepts major credit cards and may perform a pre-authorisation on your card prior to arrival, in accordance with payment policies.

  • What is the price range for a night at Maroma, a Belmond Hotel, Riviera Maya?

    Rates can vary significantly depending on the season, with higher prices during peak season and for room categories with sea view or beachfront.

  • Does the hotel require a deposit or pre-authorisation upon arrival?

    A deposit may be required upon arrival, either by bank pre-authorisation or by a blocked amount, covering any extras during the stay.

Sustainability

  • Does the hotel implement environmentally friendly practices on Playa Maroma?

    The resort emphasises the preservation of tropical gardens and the beach, with careful maintenance and waste management suited to the natural setting. Contact the concierge to confirm the day's arrangements.

  • How does the hotel manage the cleanliness and maintenance of Maroma beach?

    Beach cleaning is regular to maintain clean sand, particularly in response to potential seaweed arrivals depending on the season.

  • Does Maroma, a Belmond Hotel have sustainability or local ecosystem protection programmes?

    Some initiatives may involve reducing single-use plastics and protecting local wildlife in the coastal area. Contact the concierge to confirm the day's arrangements.

Included Services

  • Is Maroma, a Belmond Hotel considered one of the most exclusive hotels in the Riviera Maya?

    Its prime location on Playa Maroma makes it a high-end address in the Riviera Maya, often cited among the most exclusive hotels in the region.

  • What level of service can I expect during my stay at Maroma, a Belmond Hotel?

    The service is reputed to be very attentive, with staff available, butlers in certain room categories, and personalised assistance for guest requests.

  • What services are generally included in the room rate?

    Depending on the booked offer, some services such as breakfast, access to pools and the spa may be included or charged separately.

  • Are there special offers or packages including spa and dining?

    The hotel may offer special deals or packages combining accommodation, breakfast, spa treatments or culinary experiences, depending on the season and current promotions.

The Concierge answers — Maroma, a Belmond Hotel

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cancún airport and Maroma, a Belmond Hotel?

    The concierge can organise a private transfer to or from Cancún airport, by car or SUV, with personalised welcome upon arrival. Contact the concierge to confirm the arrangements for the day.

  • How much does a taxi approximately cost between Maroma and the centre of Playa del Carmen, and can you book it?

    The concierge can book a taxi or private driver for trips to Playa del Carmen or Tulum, specifying the estimated cost based on the time and traffic. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a round-trip transport to the Xcaret or Xplor parks from the hotel?

    The concierge can arrange a round-trip transfer for the day to the Xcaret, Xplor, or Xel-Há parks, with schedules tailored to your itinerary. Contact the concierge to confirm the arrangements for the day.

  • Can you help me rent a car from Maroma, a Belmond Hotel, to explore the Riviera Maya?

    The concierge can coordinate a car rental delivered to the hotel, with insurance and GPS, according to the terms of the partner rental company. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange a VIP transfer in a luxury vehicle from the airport?

    The concierge can organise a VIP transfer in a luxury vehicle or private van for families and small groups. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • How do I book a table in the restaurants of Maroma, a Belmond Hotel, for dinner?

    Reservations are made through the concierge, who can secure a table at the hotel's beach or fine dining restaurants based on availability. Contact the concierge to confirm the arrangements for the day.

  • Can you suggest and book a fine dining restaurant in Playa del Carmen?

    The concierge can recommend and book fine dining restaurants in Playa del Carmen or Cancun, taking into account your culinary preferences. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to arrange a private romantic dinner on the beach at Maroma?

    The concierge can organise a private dinner on the beach or in a dedicated space, with a personalised menu and dedicated service. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange menus suitable for a vegetarian or gluten-free diet?

    The concierge can manage specific dietary requirements in coordination with the hotel kitchen for breakfast and meals. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • How do I book a treatment at the spa of Maroma, a Belmond Hotel?

    Reservations are made through the concierge or directly at the spa, with a choice of signature treatments, massages, and Mexican rituals. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a multi-day wellness programme at the spa?

    The concierge can coordinate a wellness package including multiple treatments, yoga or meditation, depending on the spa's offerings. Contact the concierge to confirm the details for the day.

  • Is it possible to book a couples massage in a romantic setting?

    The concierge can arrange couples treatments with a double cabin, scheduled for sunset or in the evening. Contact the concierge to confirm the details for the day.

Excursions & Cultural Visits

  • Can you organise a cultural excursion to Tulum or Chichén Itzá from the hotel?

    The concierge can book private or small group excursions to the archaeological sites of Tulum or Chichén Itzá with a certified guide. Contact the concierge to confirm the details for the day.

  • Is it possible to book a cenote tour around Playa Maroma?

    The concierge can plan a day at the nearby cenotes with transport, entry and possibly a local guide. Contact the concierge to confirm the details for the day.

  • Can the concierge book a snorkeling or boat trip from Maroma?

    The concierge can offer boat tours or snorkeling on the reefs of the Riviera Maya, tailored to your level. Contact the concierge to confirm the details for the day.

Special Occasions

  • Can you help me organise a romantic marriage proposal at the hotel?

    The concierge can arrange a personalised marriage proposal on the beach or in the gardens, with decorations, music and a photographer. Contact the concierge to confirm the details for the day.

  • Is it possible to prepare a birthday surprise in the room?

    The concierge can coordinate birthday celebrations with a cake, room decoration and possibly a special dinner. Contact the concierge to confirm the details for the day.

  • Can the concierge help organise a wedding or private reception at Maroma?

    The concierge can assist in organising intimate weddings and private events, in conjunction with the hotel's events team. Contact the concierge to confirm the details for the day.

Shopping & Luxury Services

  • Can you recommend luxury boutiques and arrange transport for shopping?

    The concierge can recommend luxury boutiques in Cancun or Playa del Carmen and arrange a driver for a shopping session. Contact the concierge to confirm the details for the day.

  • Does the concierge offer services to book cabanas or premium equipment on the beach?

    The concierge can assist with the purchase or rental of high-end beach items, such as cabanas, snorkeling equipment or premium services. Contact the concierge to confirm the details for the day.

Family Activities

  • Can you recommend activities for a family with children at Maroma and nearby?

    The concierge can suggest child-friendly activities such as boat rides, park visits, and on-site workshops. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge find a babysitting service during our stay?

    The concierge can arrange for certified babysitters upon request, subject to the hotel's policies and availability. Contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Can you create a personalised itinerary to discover the most beautiful beaches of the Riviera Maya?

    The concierge can prepare a tailored itinerary to explore the best beaches of the Riviera Maya starting from Maroma. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book private yoga or fitness classes at the hotel?

    The concierge can organise private yoga or fitness classes, either outdoors or in a dedicated room, depending on the availability of trainers. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a professional photoshoot on Maroma beach?

    The concierge can arrange a professional photoshoot on the beach or within the resort, ideal for couples and families. Contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits