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5★ · Makkah

Raffles Makkah Palace

Royal Tower, Near Ibrahim Al Khalil Rd, Al Hajlah, Makkah 24231, Arabie saoudite, Makkah

4.74.7/57,231 reviews · Google rating
  • Close to the holy sites
  • Central location in Makkah
  • Refined setting with Arabian character
  • Elegant design in rooms and lounges

Hotel 5-star in Makkah, Saudi Arabia, in the heart of Makkah, featuring Raffles address, proximity to holy sites and Arabic hospitality.

Where is Raffles Makkah Palace located?

Raffles Makkah Palace is in Makkah, in a central setting close to the holy sites.

On foot, you can reach the Clock Towers in 1 minute, King Abdulaziz Gate in 3 minutes, and the Kaaba in about 5 minutes.

Is breakfast included at Raffles Makkah Palace?

Breakfast service is available, but whether it is included depends on the rate you book.

Check your room terms when booking, or ask the Concierge to confirm what your rate includes.

Is Raffles Makkah Palace worth the price for a stay in Makkah?

This hotel suits travellers who prioritise proximity to the holy sites, comfort, and a smooth stay.

Its value lies less in spectacle than in the central location, 24-hour service, and an atmosphere suited to families and pilgrims alike.

A word from the Concierge

Raffles Makkah Palace through the Concierge's eyes

Raffles Makkah Palace is located in Makkah, Saudi Arabia. This 5★ hotel is part of the Raffles property, known for luxury. Close to holy sites, it attracts travelers seeking a spiritual and comfortable experience. The central location allows easy access to religious sites, making this hotel ideal for pilgrims and visitors.

What distinguishes this hotel is its refined atmosphere and attentive service. Guests appreciate the elegant setting and high-end amenities. The property embodies Arabic hospitality while offering international standards. Common areas and rooms reflect sophisticated design, creating a calming ambiance for travelers.

Before you go, know that the hotel suits both couples and families. Peak times often coincide with pilgrimages, so plan your stay accordingly. The hotel offers various services tailored to travelers' needs, ensuring a pleasant stay.

_My tip from the Concierge: book in advance to secure the best room options, especially during pilgrimage season._

Why choose Raffles Makkah Palace?

Raffles Makkah Palace is an exceptional address in Makkah, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Close to the holy sites
  • Central location in Makkah
  • Refined setting with Arabian character
  • Elegant design in rooms and lounges
  • Suited to pilgrims and family stays

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2014 (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Cancellation

Le condizioni relative alla cancellazione e al pagamento anticipato variano a seconda della tipologia di alloggio.

Pets

Pets are not allowed.

Animali non ammessi.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: Royal Tower, Near Ibrahim Al Khalil Rd, Al Hajlah, Makkah 24231, Arabie saoudite

View on the map

Google listing

Guest reviews

4.7 / 5 · 7,231 reviews

5/5status Hub

We had a wonderful experience, and Muzaffer Baba made it even better with his friendly attitude, quick service, and professionalism. He was very attentive and made sure everything was perfect for us. The restaurant…

5/5Fatemah W

a wonderful stay at Raffles. The staff were very welcoming and professional, and the service was excellent throughout my visit. The rooms were clean, comfortable, and well-prepared, which made me feel at ease right…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 4 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • The Clock TowersTourist attraction

    on site · 1 min walk

    The Clock Towers, a tourist site just a minute's walk away, are an iconic landmark in Makkah.

    Practical information

    The concierge’s wordA 1-minute walk away, The Clock Towers are a handy landmark for finding your bearings in Makkah between outings.

  • Clock Tower MuseumMuseum

    121 m · 1 min walk

    Museum just a one-minute walk away, showcasing the history and culture of the Makkah region.

    Practical information

    The concierge’s wordA 1-minute walk away, the Clock Tower Museum offers a cultural pause between quieter moments, a lovely way to grasp Makkah’s history and culture.

  • Al Safwa TowersMosque

    178 m · 2 min walk

    Business center two minutes' walk away, providing facilities for traveling professionals.

    Practical information

    The concierge’s wordA 2-minute walk away, Al Safwa Towers is a practical stop if you need a functional setting between appointments in Makkah.

  • King Abdulaziz GateMosque

    234 m · 3 min walk

    Mosque three minutes' walk away, a place for prayer and reflection.

    Practical information

    The concierge’s wordFor a quiet moment of reflection, King Abdulaziz Gate is a 3-minute walk away, handy if you’d like to reach a place of prayer without going far.

  • KaabaPlace of worship

    390 m · 5 min walk

    Place of worship five minutes' walk away, regarded as the spiritual center of Islam.

    Practical information

    The concierge’s wordA 5-minute walk away, the Kaaba offers a reflective pause in the heart of Makkah, especially pleasant early morning or in the evening.

  • Masjid al-HaramMosque

    492 m · 6 min walk

    Mosque a six-minute walk away, a central place of worship for Muslims worldwide.

    Practical information

    The concierge’s wordA 6-minute walk away, Masjid al-Haram is well suited for a moment of reflection or a spiritual visit in the heart of Makkah.

  • Porte d'EssalemMosque

    525 m · 6 min walk

    Mosque a six-minute walk away, a place of prayer and reflection for worshippers.

    Practical information

    The concierge’s wordFor a quiet moment of reflection, Porte d'Essalem is a 6-minute walk away, ideal if you’d like a nearby place for prayer.

  • Bin Ladin MosqueMosque

    1.2 km · 15 min walk

    Mosque located 1207 meters away, an important place of worship for the Muslim community.

    Practical information

    The concierge’s wordIf you're looking for a moment of reflection in Makkah, this mosque offers a simple pause and an important place for the Muslim community.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Jabal Khandamah View PointPark

    1.5 km · 19 min walk

    Park viewpoint, providing a natural space to relax and enjoy the scenery.

    Practical information

    The concierge’s wordFor a quiet break, head to Jabal Khandamah View Point: a pleasant viewpoint over the park, perfect for taking a moment to unwind.

  • حديقة محبس الجنPark

    2.4 km · 4 min by car

    Park located in Makkah, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordIf you're after a green break in Makkah, حديقة محبس الجن offers a simple moment to unwind and enjoy nature.

  • حديقة مثلث إشارة الستينGarden

    3.6 km · 6 min by car

    Garden located 3.6 km away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break away from the city's pace, this garden is well suited to a quiet moment to unwind and enjoy nature.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, parking is offered for guests, with on-site options subject to availability. Some sources mention a free service or one exclusively reserved for guests.

  • What are the check-in and check-out times?

    Check-in starts at 16:00 and check-out is at 12:00. Some intermediaries indicate variations depending on the policy of the day.

  • Can I check in early?

    Early check-in may be granted subject to availability, with possible additional charges depending on the booking source. It must be requested prior to arrival.

  • Is late check-out possible?

    Late check-out depends on the hotel's availability on the day of departure. The request must be confirmed by reception before your check-out.

Location & Access

  • Where is Raffles Makkah Palace located in relation to the Haram?

    The hotel is located in the Clock Towers Complex, facing Al Masjid Al Haram and in immediate proximity to the Kaaba. The address is Royal Tower, near Ibrahim Al Khalil Road.

  • What is the distance between the hotel and the airport?

    King Abdulaziz International Airport in Jeddah is the main access point, approximately one hour's drive according to the hotel's indications.

  • Are airport transfers offered?

    Private transfers, taxis, and chauffeur services are offered according to the hotel's sources. The concierge can specify the arrangements for the day.

  • How do I get to the hotel from the Clock Towers complex?

    Access is from the Clock Towers complex, arriving via the parking area of the Clock Tower according to the routes communicated by the establishment.

Rooms & Amenities

  • Do the rooms have a view of the Kaaba?

    The suites are designed as premium accommodations and offer views of the Kaaba, the Haram, or the city depending on the category. The hotel features 214 elegant suites.

  • What amenities are found in the suites?

    The suites include Wi-Fi, air conditioning, minibar, safe, and television according to the booking sheets. The exact amenities vary by suite category.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel and in the rooms according to booking platforms. Some sources mention a free connection.

  • Are there rooms suitable for people with reduced mobility?

    The hotel offers accessible suites and invites guests to notify their specific needs in advance. Assistance depends on the requested arrangements.

Included Services

  • Is on-site parking included in the stay?

    Parking is reported to be available on-site or reserved for guests according to the consulted source. Exact conditions may vary depending on the period and access to the complex.

  • What concierge services are available?

    Yes, the hotel offers concierge services, luggage assistance, and express check-in according to booking platforms. These services facilitate arrival and departure.

  • Is room service available 24/7?

    Room service is offered according to hotel sheets and booking channels. Exact hours should be confirmed with the hotel.

  • Can we book without paying immediately?

    The establishment accepts online reservations without prepayment on certain channels. However, guarantee conditions depend on the chosen rate.

Dining

  • What restaurants or cafés are available in the hotel?

    The hotel has at least two cafés or dining points and one restaurant on-site according to booking platforms. The offer may vary depending on hours and season.

  • What type of breakfast is offered?

    A buffet breakfast is offered, usually at an additional cost. Some sources indicate service from 6:00 AM to 10:30 AM with separate pricing.

  • What type of cuisine does the Raffles Makkah restaurant serve?

    International options are mentioned by hotel guides and sales sheets. The exact menu depends on the restaurant open during your stay.

  • Can we have allergy-friendly menus?

    The restaurant or catering service may accommodate special requests depending on availability. Allergies should be reported at the time of booking.

Spa & Wellness

  • Is the spa open to men and women?

    The hotel features a Raffles spa with luxury treatments, massages, and facials according to its official pages. Access and hours may depend on the day and the permitted audience.

  • Does the hotel have a spa?

    Yes, the hotel has a spa and a fitness centre. The spa is presented as one of the highlights of the establishment.

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool. Several official and booking sources confirm the absence of a pool.

  • Is there a gym in the hotel?

    Yes, a fitness centre is available for guests. The exact equipment may vary depending on the space accessible during the stay.

Activities & Leisure

  • What activities can be done on-site at Raffles Makkah Palace?

    The hotel mainly offers spiritual and comfort stay services, with direct access to the Haram and iconic views. On-site leisure remains focused on wellness and relaxation.

  • Are there spaces to relax outside the room?

    A tea lounge, relaxation areas, and on-site shops are reported according to booking platforms. The exact offerings depend on the open areas.

  • Can outings be organised from the hotel?

    The hotel is primarily designed for a pilgrimage or spiritual visit stay. Excursions are not the core of the on-site offering.

Family & Kids

  • Are children accepted at Raffles Makkah Palace?

    Children are accepted in the establishment. Conditions for free stays or additional bedding may apply depending on age and the bed used.

  • Can a baby cot be requested?

    Baby cots are offered upon request according to certain booking platforms. Availability must be confirmed before arrival.

  • Do children stay for free?

    Some sources indicate that children up to 6 years old can stay for free when sharing the parents' bedding. The exact rules depend on the rate booked.

Pets

  • Are pets allowed at Raffles Makkah Palace?

    No, pets are not allowed at Raffles Makkah Palace. This rule is confirmed by several booking records.

  • Are assistance dogs allowed?

    No pets are allowed in the hotel. Assistance animals are also reported as not permitted by some platforms.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The hotel advertises accessible rooms and public spaces according to its official and booking information. You should specify your needs prior to arrival.

  • Are there elevators and accessible facilities in the establishment?

    Accessible facilities are mentioned, including for common areas and certain rooms. Exact compliance should be confirmed for your specific situation.

  • Should I inform the hotel if I need an accessible room?

    Specific accessibility requests should be sent in advance so that the hotel can prepare the room or appropriate assistance. Availability varies by date.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the rate booked and the booking channel. Some rates are flexible, while others are non-refundable.

  • What payment methods are accepted?

    Payment generally accepts major cards, and terms depend on the booking. Prepayment may not be required for certain rates.

  • Are there any local taxes to pay?

    Local taxes or fees may apply depending on the booking channel and rate. Their exact amount should be verified at the time of booking.

Sustainability

  • Does the hotel implement sustainable practices?

    The establishment communicates about more sustainable management through energy-efficient equipment and standard hotel practices of the group. Specific operational details are not always published.

  • Is the hotel completely non-smoking?

    The hotel is non-smoking throughout the property as per booking indications. Any potential smoking areas must be confirmed directly.

  • Can housekeeping be adjusted upon request?

    Cleaning services follow luxury hotel standards and can be adjusted upon request. The exact frequencies and options depend on the stay.

  • Does the hotel use energy-efficient equipment?

    The establishment promotes energy efficiency practices and responsible management as part of the hotel group. Detailed information remains limited in public sheets.

The Concierge answers — Raffles Makkah Palace

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Jeddah airport to the hotel?

    The concierge can organise private transfers from Jeddah airport, the Haramain train, or other arrival points according to your schedule.

  • Is it possible to book a chauffeur with personalised meet and greet?

    The concierge can coordinate a chauffeur with meet and greet upon arrival and luggage assistance upon request.

  • Can parking be reserved in advance?

    It is recommended to confirm the availability of parking and access arrangements based on your vehicle type and dates.

  • Do you offer assistance for arriving from Haramain station?

    The concierge can check the feasibility of a transfer from Haramain train station to the hotel and arrange the continuation of the journey.

Restaurant Reservations

  • Can you reserve a table at the hotel restaurant for this evening?

    Reservations are made through the concierge for requested tables based on the desired time and current occupancy.

  • Is it possible to have a table with a view of the Kaaba?

    The concierge can request a preference for a view, private dining, or a special menu from the restaurant team.

  • Can breakfast be arranged in the suite?

    The concierge can check the options for private breakfast, room service, or tailored menus before your arrival.

  • Do you have options for allergies or specific diets?

    The concierge can inform your dietary restrictions to prepare a response from the restaurant prior to your visit.

Spa Bookings

  • Can you book a spa treatment for the afternoon?

    The concierge can reserve a spa slot based on the desired treatment, the gender of the practitioner, and your availability.

  • What spa treatments can be arranged in advance?

    It is recommended to specify the duration, type of massage, and preference for male or female when making the request.

  • Is it possible to book a private spa experience?

    The concierge can check the availability of a private wellness space or spa suite according to the dates.

Excursions & Cultural Visits

  • Can you organise a private tour of the important sites in Mecca?

    The concierge can arrange private tours around the spiritual sites and points of interest in Mecca according to the authorised framework.

  • Can a chauffeur-driven excursion be arranged for a few hours?

    The concierge can propose a suitable itinerary for a half-day or a full day with dedicated transport.

  • What is the best time to organise a cultural visit?

    The concierge can recommend smoother times based on peak periods and local constraints.

Special Occasions

  • Can you prepare a surprise for a birthday or special stay?

    The concierge can coordinate suite decoration, a cake, or a personalised gesture for a special occasion.

  • Is it possible to request a romantic welcome in the room?

    The concierge can arrange a VIP welcome with specific requests for flowers, messages, or staging.

Shopping & Luxury Services

  • Can you recommend luxury boutiques near the hotel?

    The concierge can direct guests to the boutiques in the complex and arrange accompaniment according to preferences.

  • Is it possible to have purchases delivered directly to the hotel?

    The concierge can assist in organising specific purchases, gifts, or deliveries in accordance with available services.

  • Do you offer a quick laundry service for formal wear?

    The concierge can check the availability of laundry, alteration, or preparation services according to needs.

Family Activities

  • What solutions are available for staying with children?

    The concierge can recommend family-friendly options and check the availability of baby cots or connecting rooms.

  • Can a children's menu or suitable meals be arranged?

    The concierge can organise meals suitable for children and communicate your expectations to the dining team.

  • Do you have assistance for families arriving late in the evening?

    The concierge can specify useful services for families, including needs related to bedding and schedules.

Personalized Experiences

  • Can you create a personalised stay according to our needs?

    The concierge can build a customised stay based on your schedule, spiritual priorities, and comfort preferences.

  • Is it possible to have a very discreet and highly personalised experience?

    The concierge can coordinate special attentions in the room, transport, or dining for a very discreet stay.

  • Can you adapt the organisation of the stay to our prayer schedule?

    The concierge can adjust services based on a late arrival, early departure, or prayer programme.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

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        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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