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5★ · Hainan

Raffles Hainan

9VW8+VM9, Qing Shui Wan Da Dao, 英州镇 Ling Shui Li Zu Zi Zhi Xian, Hai Nan Sheng, Chine, 572427, Hainan

4.74.7/539 reviews · Google rating
  • Raffles address in Hainan
  • Peaceful setting for a restful stay
  • Close to Hainan’s beaches and tropical climate
  • Well suited to couples and families

Hotel 5-star in Hainan, China, in the heart of Hainan, featuring 24-hour concierge, Raffles Arrival Ritual and Tropical Afternoon Tea.

What budget should you expect for a night at Raffles Hainan?

Rates vary with the season, your travel dates and the room category.

For an exact stay budget, it is best to check your dates or contact the Concierge.

When is the best time to stay at Raffles Hainan in Hainan?

Hainan suits beach stays and a tropical pace particularly well.

The best time mainly depends on whether you prioritise the beach, relaxation or time outdoors.

What dining and wellness facilities are available at Raffles Hainan?

The hotel has a spa, a restaurant, a bar and breakfast service.

For a lighter break, Clear Water Bay Lounge serves coffee, fresh juices, salads, sandwiches and afternoon tea.

A word from the Concierge

Raffles Hainan through the Concierge's eyes

Located in Hainan, Raffles Hainan is a 5★ hotel that embodies luxury and comfort. This establishment is part of the renowned Raffles chain, known for its exceptional service. Hainan, with its beaches and tropical climate, attracts many travelers seeking relaxation and escape. The hotel is set in a peaceful environment, perfect for unwinding after a day of exploration. What sets Raffles Hainan apart is its refined atmosphere and attention to detail. Guests appreciate the elegant ambiance that prevails in this hotel, ideal for romantic getaways or business trips. Common areas are thoughtfully designed to offer comfort and conviviality. Before you go, know that the hotel is suitable for both couples and families. Facilities cater to everyone's needs, with activities designed for children. The best time to visit Hainan is from November to April, when the weather is mild and pleasant. _My tip from the Concierge:_ book in advance to secure the best deals, especially during peak season.

Why choose Raffles Hainan?

Raffles Hainan is an exceptional address in Hainan, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Raffles address in Hainan
  • Peaceful setting for a restful stay
  • Close to Hainan’s beaches and tropical climate
  • Well suited to couples and families
  • Elegant atmosphere in the shared spaces

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A quiet resort-style breakfast

    Beginning the day in the softness of Hainan is one of the simplest and most rewarding pleasures of the stay. This experience centres on an unhurried morning, attentive service and the enjoyment of the early hours in a peaceful atmosphere. Ideal for couples and families alike, it sets the tone for a stay shaped by comfort and a slower pace.

    Signature MyConciergeHotelIncluded in your stay
  • A tropical wellbeing interlude

    In Hainan, wellbeing is best experienced as a pause rather than a performance. This experience invites guests to slow down, recover after travel or after time outdoors, and settle into a gentler rhythm. It is especially suited to travellers seeking a genuine break, with an emphasis on calm, comfort and the feeling of being fully on holiday.

    DétenteReservation required
  • A day between the beach and quiet retreat

    One of the great appeals of Raffles Hainan lies in the balance between access to the destination and a sense of retreat. This experience is about enjoying the nearby coastline and then returning to the calmer atmosphere of the hotel to extend the feeling of rest. It captures the spirit of a Hainan stay: alternating light, sea air and the comfort of an address designed for recovery.

    Included in your stay
  • A Raffles romantic escape

    The hotel’s peaceful setting and the elegance of its shared spaces naturally lend themselves to a stay for two. This experience favours slower moments: extended mornings, quiet time in the room, shared meals and evenings without a fixed programme. It is a more intimate way to enjoy Hainan, with discreet service supporting the sense of escape.

    CouplesReservation required
  • A gentle family stay

    Raffles Hainan also suits families looking for a comfortable environment without sacrificing refinement. This experience is built around flexibility: alternating outings, rest, meals taken at an adapted pace and returning to a serene setting. It allows guests to enjoy Hainan with children while preserving the appeal of a grand resort hotel.

    FamillesIncluded in your stay
  • Tailored concierge guidance for Hainan

    With a concierge available around the clock, the stay can be organised with greater ease and precision. This experience highlights personalised guidance to shape each day according to your wishes: time to unwind, beach outings, practical arrangements or last-minute requests. It is especially valuable in a destination where one wants to preserve freedom without losing comfort.

    Service signatureReservation required

Restaurants & bars

1 on-site dining venue.

  • Clear Water Bay Lounge

    Lounge

    Highlights

    • Try our gourmet coffee, fresh fruit juices, salads, sandwiches and indulgent afternoon teas
    Practical information

    The concierge’s wordFor a light break or a refined tea time, head to Clear Water Bay Lounge: gourmet coffee, fresh juices, salads, sandwiches, and afternoon teas always hit the mark.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

24 hours in advance before arrival

Free cancellation up to 24 hours before arrival

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: 9VW8+VM9, Qing Shui Wan Da Dao, 英州镇 Ling Shui Li Zu Zi Zhi Xian, Hai Nan Sheng, Chine, 572427

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 39 reviews

1/5Marc Huang

The first issue is regarding to late room availability upon check in. 2 out of 3 rooms were not ready till 6pm upon check in, even after communicating our arrival time of 2pm the day prior. The more serious issue is…

5/5Roy LUI

I love this resort—it has a stunning private beach, a huge swimming pool, attentive butler service, and generous room upgrades. Furthermore, I find their afternoon tea at the Long Bar absolutely delicious, with…

5/5Luistrawberry

Super beautiful and incredibly friendly service. The hotel has a incredible beautiful beach with white sand and the whole hotel a unbelievable beautiful view. Super relaxing … thank you

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 16 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Yajule Sea Art CenterMuseum

    1.3 km · 16 min walk

    Museum 1.3 km away, featuring exhibitions related to marine art.

    Practical information

    The concierge’s wordFor a cultural break, head to Yajule Sea Art Center if you're in the mood for exhibitions centered on marine art.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Country Garden Coral Gongdian Qingshuiwan Central ParkPark

    2.8 km · 5 min by car

    Park in Hainan, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Hainan, this park is well suited to a calm moment to unwind and enjoy nature.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    The hotel offers private parking on site. Travellers mention convenient parking for stays by car.

  • Can I check in early?

    Early check-in may be possible depending on the day's availability. Contact the concierge to confirm the day's arrangements.

  • Are airport transfers offered?

    Yes, airport transfers may be offered upon request. The pick-up method depends on the organisation of the stay and availability.

  • What time can we check in and check out?

    Check-in and check-out times vary according to the booking policy and occupancy. Exact times are confirmed at booking or at reception.

Dining

  • What type of breakfast is offered?

    Breakfast is offered on site, with several reviews mentioning a buffet. The exact hours and format may vary depending on the day's organisation.

  • Can we eat on-site all day?

    Dining services are available on-site, with breakfast and other meals according to the hotel’s schedule. Exact options may vary by day.

  • Is breakfast served as a buffet?

    Breakfast is generally presented in buffet form or an equivalent offering depending on the day. Service details may vary slightly.

  • Can we request a meal without allergens?

    Special meals can often be arranged upon request, depending on the restaurant's policies and availability. Notify the establishment in advance for specific needs.

Included Services

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel. Travellers cite it as one of the basic services during their stay.

  • Is the hotel's service of luxury standard?

    Yes, the hotel is presented as offering high-end services. Travellers regularly cite the level of comfort and elegance of the facilities.

  • Is the staff available to assist guests?

    The reception and customer service are frequently described as attentive. Reviews also highlight good assistance for non-English speaking travellers.

  • Is room service available?

    Reviews mention excellent service quality, with particular attention to guest comfort. The level of service is one of the most frequently cited strengths.

  • Does the hotel offer a laundry service?

    Laundry services may be offered at this type of luxury hotel. Timings and prices should be confirmed upon arrival.

  • Is the customer service well-rated?

    The level of service is frequently praised in customer reviews. Comments highlight a warm welcome and attentive assistance.

Pets

  • Are pets allowed at Raffles Hainan?

    Yes, pets are allowed at Raffles Hainan. Conditions may apply depending on the type of animal and the stay.

  • Can I come with my dog?

    Pets are allowed in the establishment. Any restrictions should be checked before arrival.

  • Are cats allowed in the hotel?

    The conditions for accommodating pets may depend on their size, number, or room category. Check the rules at the time of booking.

Location & Access

  • What is the distance between the hotel and the airport?

    The property is located in Hainan, in the Clear Water Bay area, approximately 52 km from Sanya Phoenix International Airport. The journey depends on traffic and the exact starting point.

  • Where is Raffles Hainan located exactly?

    The hotel is located by the sea at Clear Water Bay, in the city of Yingzhou on Hainan Island. The environment is described as peaceful and luxurious.

  • Is Raffles Hainan by the sea?

    The establishment is presented as a luxury hotel by the sea, in a calm setting. Reviews often highlight its coastal location and peaceful atmosphere.

  • Where can we park at the hotel?

    Yes, parking is mentioned among the facilities of the establishment. Parking conditions may vary depending on the type of vehicle or access.

  • Is the hotel quiet at night?

    The noise level is generally described as quiet, related to its seaside location. The experience may vary depending on the room and the period.

  • Is there a shuttle to the beach?

    The published information does not specify a standard shuttle service to the beach, as the beach is associated with the hotel. Check the exact route at the reception if necessary.

Activities & Leisure

  • Does the hotel have a pool?

    Yes, the hotel has a pool. Reviews also mention rooms with private pools or balconies depending on the reserved category.

  • What activities can be done on site?

    Yes, the hotel offers leisure spaces and facilities appreciated by travellers. Reviews notably mention the private beach and the promenade.

  • Does the hotel have a private beach?

    A private beach is mentioned in several customer reviews. It is one of the features often highlighted by travellers.

  • Can we engage in water sports near the hotel?

    The available information does not systematically detail water activities. Contact the concierge to confirm the day's arrangements.

  • What are the relaxation options at the hotel?

    The hotel offers a relaxing and leisure environment suitable for various types of stays. The exact activities depend on the season and available services.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked and the conditions applied at the time of booking. Check the exact conditions of the confirmed stay.

  • Are there any tourist taxes to pay?

    No separate tourist tax is clearly indicated in the available information. Contact the concierge to confirm the day's arrangements.

  • What payment methods are accepted?

    Payment conditions depend on the rate booked, the booking channel, and the policy applied. Accepted cards should be verified before the stay.

  • Is a deposit required upon arrival?

    Extras and potential deposits vary according to the reservation. The exact terms are stated in the stay confirmation.

Rooms & Amenities

  • Are the rooms large at Raffles Hainan?

    The rooms are spacious, with suites of approximately 80 m² mentioned by the hotel. Several reviews also highlight the comfort and size of the accommodations.

  • Do the rooms have a sea view?

    Some rooms offer a view of the bay. The exact categories with a view depend on the chosen reservation.

  • Are there suites at the hotel?

    Yes, suites are an important part of the offering. Reviews describe them as very large and pleasant.

  • What is the size of the rooms?

    The hotel highlights rooms of 80 m², which corresponds to spacious accommodation. The specific amenities vary according to the reserved category.

  • Is housekeeping done every day?

    Daily housekeeping is generally offered in this type of establishment, but the exact organisation depends on the stay. Service preferences can be communicated upon arrival.

  • Are there rooms with balconies?

    The available sources do not systematically detail all categories of views or packages. Please contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • Does the hotel's spa offer massages?

    Yes, a spa is available and several reviews mention it positively. Treatments such as massages or facials are mentioned.

  • What treatments are offered at the spa?

    Guests mention facial treatments among the services at the spa. The available treatments may vary depending on the day's schedule.

  • Is the spa suitable for a relaxing stay?

    The setting is suitable for relaxing stays with a beach and spa. The hotel is often described as calm and conducive to rest.

Family & Kids

  • Is the hotel suitable for families with children?

    Yes, the hotel is suitable for families looking for space and a beach setting. The large rooms and private beach are often appreciated with children.

  • Can we have connecting rooms?

    The configuration depends on the category of room booked. Contact the concierge to confirm the arrangements for the day.

  • Is there a kids' club at Raffles Hainan?

    The family offerings are not uniformly detailed in the available sources. Contact the concierge to confirm the arrangements for the day.

  • Is there a children's menu at the restaurant?

    The children's menu is not specified in the consulted sources. Contact the concierge to confirm the day's arrangements.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    The hotel mentions facilities for certain accessibility needs, but complete details are not specified in the available sources. Contact the concierge to confirm the arrangements for the day.

  • Are there elevators and step-free access?

    The available accessibility features are not fully detailed. Please contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does Raffles Hainan reduce plastic usage?

    Sustainable practices are not exhaustively detailed in the consulted sources. Please contact the concierge to confirm the arrangements for the day.

The Concierge answers — Raffles Hainan

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can a private transfer be booked from Hainan airport?

    The concierge can arrange a private transfer from the airport or coordinate a driver according to arrival and departure times.

  • Can a private driver be booked for the day?

    The concierge can organise a car with a driver for local travel or long-distance trips upon request.

  • What is the best way to get around from the hotel?

    The concierge can indicate the most convenient transport options to nearby sites and book a vehicle if needed.

Restaurant Reservations

  • Can the concierge book a table for dinner?

    Reservations are made by the concierge, who can also highlight the most sought-after time slots and dress code requirements.

  • Can a restaurant be booked in advance for the weekend?

    Restaurant reservations are generally handled based on availability, especially during peak hours.

  • Can a table with a view be requested?

    Requests for terrace seating, specific views, or precise timings are prioritised through the concierge.

Spa Bookings

  • How can a spa treatment be booked during the stay?

    The concierge can check spa availability, suggest suitable treatments, and reserve a time slot in advance.

  • Does the spa accept reservations for two people?

    The concierge can coordinate a duo session or a series of treatments, subject to availability.

  • Should one arrive early for a spa appointment?

    The concierge can remind about timings, recommended attire, and arrival times before a treatment.

Excursions & Cultural Visits

  • What cultural visits can be organised from the hotel?

    The concierge can suggest half-day or full-day excursions around Hainan depending on the weather and your interests.

  • Is a private guided tour possible?

    The concierge can arrange a private tour to tailor the pace, language, and points of interest.

  • What does the concierge suggest in case of bad weather for a visit?

    The concierge can adapt visits to the day's conditions and suggest alternatives in case of rain or heat.

Special Occasions

  • Is it possible to organise a surprise for a birthday?

    The concierge can prepare a special request for a birthday, honeymoon, or in-room surprise.

  • Can a romantic decoration be requested in the room?

    The concierge can request room decoration, a cake, or a floral arrangement according to your instructions.

  • Can a discreet celebration be organised in the room?

    The concierge can coordinate a request for a connecting room, late check-out, or personalised touches for a celebration.

Shopping & Luxury Services

  • Can the concierge assist with a luxury shopping session?

    The concierge can recommend high-end shopping locations and arrange a vehicle with a driver if necessary.

  • Is there a personal shopper service?

    The concierge can facilitate a personal shopping service and recommend boutiques that match your style.

  • Can the concierge recommend high-end boutiques?

    The concierge can recommend local or international brands depending on the availability of boutiques at the destination.

Family Activities

  • What family activities can be offered on-site or nearby?

    The concierge can suggest activities suitable for children and families based on the ages of participants and the duration of the stay.

  • Can families obtain a programme suitable for children?

    The concierge can guide towards calm activities, beach outings, or programmes compatible with children.

  • Are there activities suitable for young children?

    The concierge can assist in planning quieter time slots for children and parents.

Personalized Experiences

  • Can a customised stay be created with the concierge?

    The concierge can create a tailored programme combining beach, spa, dining, and private outings according to your preferences.

  • Can a personalised private experience be organised?

    The concierge can design a private experience combining gastronomy, wellness, or leisure according to your expectations.

  • Can a personalised itinerary be requested for the stay?

    The concierge can create a private itinerary including relaxation moments, meals, and activities according to your pace.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits