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5★ · Florence

Hotel Lungarno

Borgo San Iacopo, 14, 50125 Firenze FI, Italie, Florence

4.64.6/5529 reviews · Google rating
  • On the banks of the Arno
  • Views of Ponte Vecchio
  • Member of Small Luxury Hotels of the World
  • Easy access to Florence’s cultural sights

Hotel 5-star in Florence, Italy, in the heart of Florence, featuring Ponte Vecchio views, an Arno riverside setting and SLH membership.

Where is Hotel Lungarno located in Florence?

Hotel Lungarno stands on the banks of the Arno in central Florence. It enjoys direct views of Ponte Vecchio.

From the hotel, several major sights are easy to reach on foot. Ponte Vecchio is 2 minutes away, and the Uffizi and Palazzo Pitti are about 4 minutes away.

Is Hotel Lungarno one of Florence’s hotels with a view?

Yes, the hotel is especially sought after for its views over the Arno and Ponte Vecchio. It is one of the stay’s defining features.

The view is part of the experience from breakfast onwards and again after sightseeing. It suits couples as well as culture-focused stays.

How much does a stay at Hotel Lungarno cost?

Rates vary with the season, your dates and the room category. It is best to check the exact price for your travel period.

For a fair comparison, also review what is included, such as breakfast or booking flexibility. The concierge can help you choose according to your plans.

A word from the Concierge

Hotel Lungarno through the Concierge's eyes

Hotel Lungarno is located in Florence, Italy, along the Arno River. This 5★ hotel is a member of Small Luxury Hotels of the World. It offers stunning views of the Ponte Vecchio and easy access to the city's cultural attractions. The setting is elegant, combining modern comfort with historical charm.

What sets this hotel apart is its intimate and refined atmosphere. Guests appreciate the quality of service and attention to detail. The overall ambiance is warm, perfect for couples seeking romance or business travelers looking for a soothing environment.

Before you go, know that the hotel is ideal for romantic getaways or cultural escapes. Its proximity to museums and restaurants makes it a strategic starting point. The best time to visit Florence is from spring to autumn when the city is lively and vibrant.

_My tip from the Concierge: consider booking a guided tour of local museums to skip the lines and make the most of your stay._

Why choose Hotel Lungarno?

Hotel Lungarno is an exceptional address in Florence, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On the banks of the Arno
  • Views of Ponte Vecchio
  • Member of Small Luxury Hotels of the World
  • Easy access to Florence’s cultural sights
  • Elegant setting blending modern comfort with historic charm

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast Facing Ponte Vecchio

    Beginning the day with morning light on the Arno and the outline of Ponte Vecchio immediately sets the tone of the stay. This experience is not only about the view, but about the rhythm it creates: an unhurried start, attentive service, and a gentle entry into Florence before museums and busy streets fill up. Ideal for couples as well as travellers wishing to plan their cultural day in calm surroundings.

    Vue iconiqueIncluded in your stay
  • Arno Riverside Walk at Sunrise or Sunset

    From the hotel, Florence is naturally approached through its riverside embankments. A walk in the early morning or towards sunset reveals the city at more nuanced hours, when the light reshapes façades and the historic centre feels more breathable. It is a simple yet particularly apt way to make the most of Hotel Lungarno’s location and to experience a Florence that feels more sensitive than theatrical.

    À faire absolumentIncluded in your stay
  • Tailor-Made Cultural Itinerary with the Concierge

    One of Florence’s true luxuries is avoiding badly structured days. With the help of the concierge, guests can organise a coherent itinerary according to their priorities: major museums, churches, palaces, lunch breaks and moments to return to the hotel. This experience highlights both the property’s location and the quality of its service, making discovery smoother and less tiring.

    Sur mesureReservation required
  • Returning to Your Room After the Museums

    After several hours spent in museums and the streets of the centre, returning to a room prepared with care becomes an experience in itself. At Hotel Lungarno, this interlude takes on a particular quality thanks to the property’s intimate atmosphere and its relationship with the river. It is the moment to slow down, watch the light on the Arno, and then head out again later for dinner or an evening walk.

    Included in your stay
  • Romantic Escape on the Arno

    For a stay for two, Hotel Lungarno brings together several essentials: an intimate scale, an unmistakably Florentine view, easy access to walks and major sights, and a warm atmosphere that avoids any showy coldness. The experience lies less in multiplying effects than in sharing a rhythm: breakfast with a view, a walk through the historic centre, a return to calm, and then an evening by the river.

    CouplesReservation required
  • A Gentle Final Morning in Florence

    Thanks to luggage storage and flexible services, the final day can remain a genuine part of the journey. After checking out, guests can still enjoy a walk, a coffee or a nearby visit before departure. This often-overlooked experience changes the perception of the stay: one does not leave Florence in haste, but with the feeling of having extended the quality of the address right to the end.

    Included in your stay

Restaurants & bars

2 on-site dining venues, including 1 Michelin star.

  • Borgo San Jacopo

    1 Michelin star

    Restaurant

    Chef: Claudio Mengoni
    Chef: Claudio Mengoni

    Highlights

    • Italian
    • Caterina de’ Medici’s Rose is a must-try — a modern take on the classic Florentine zuccotto, beautifully balancing milk and Alkermes liqueur.
    Practical information

    The concierge’s wordAt Borgo San Jacopo, save room for Caterina de’ Medici’s Rose, chef Claudio Mengoni’s signature flourish.

  • Picteau Bistrot & Bar

    Bar

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Borgo San Iacopo, 14, 50125 Firenze FI, Italie

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 529 reviews

2/5John Potter

Benefits: the location is stellar. Love being able to walk just about anywhere you’d like in Florence. We had a wonderful time going to stores and shopping around. Additionally the internet worked well. The elevator…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Ponte VecchioTourist attraction

    128 m · 2 min walk

    Bridge two minutes' walk away, known for its shops and views over the Arno River.

    Practical information

    The concierge’s wordA 2-minute walk away, Ponte Vecchio is ideal for a short end-of-day stroll, with its shops and open views over the Arno.

  • Musée des OfficesTourist attraction

    302 m · 4 min walk

    Art museum a four-minute walk away, known for its collections of Renaissance paintings.

    Practical information

    The concierge’s wordA 4-minute walk away, the Uffizi offers an ideal break if you feel like immersing yourself in Renaissance painting.

  • Fontana del PorcellinoTourist attraction

    304 m · 4 min walk

    Fountain a four-minute walk away, often visited for its charm and lively atmosphere.

    Practical information

    The concierge’s wordA 4-minute walk away, the Fontana del Porcellino makes a light stop if you feel like a quick detour in a lively atmosphere.

  • Palais PittiTourist attraction

    337 m · 4 min walk

    Art museum a four-minute walk away, housing collections from the Renaissance and Italian artworks.

    Practical information

    The concierge’s wordA 4-minute walk away, Palazzo Pitti makes a lovely break if you’re in the mood for Italian art and a quiet Renaissance-focused moment.

  • Palazzo VecchioMuseum

    398 m · 5 min walk

    Museum five minutes' walk away, housing artworks and historical objects related to the history of Florence.

    Practical information

    The concierge’s wordA 5-minute walk away, Palazzo Vecchio makes an ideal cultural pause if you want to dive into Florence’s history between plans.

  • Piazza della RepubblicaTourist attraction

    433 m · 5 min walk

    Piazza della Repubblica, an iconic square in Florence, is a tourist attraction just five minutes' walk away.

    Practical information

    The concierge’s wordA 5-minute walk away, Piazza della Repubblica is an ideal break to get a feel for Florence between two plans.

  • Cathédrale Santa Maria del FioreChurch

    676 m · 8 min walk

    Religious building an eight-minute walk away, known for its remarkable architecture and iconic dome.

    Practical information

    The concierge’s wordFor a contemplative break, head to Santa Maria del Fiore Cathedral, an 8-minute walk away, especially if architecture and iconic domes speak to you.

  • Officina profumo-farmaceutica di Santa Maria NovellaTourist attraction

    752 m · 9 min walk

    Cosmetics store a nine-minute walk away, offering a variety of beauty and skincare products.

    Practical information

    The concierge’s wordFor a beauty break just a 9-minute walk away, this cosmetics shop is ideal if you’re in the mood for skincare and beauty products.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Piazza della SignoriaSquare

    380 m · 5 min walk

    Piazza della Signoria, an iconic square in Florence, perfect for strolling and admiring the surrounding architecture.

    Practical information

    The concierge’s wordA 5-minute walk away, Piazza della Signoria is ideal for an end-of-day stroll when you simply want to take in Florence’s architecture.

  • Piazza del DuomoSquare

    651 m · 8 min walk

    Piazza del Duomo, an iconic square in Florence, perfect for strolling and admiring the surrounding architecture.

    Practical information

    The concierge’s wordAn 8-minute walk away, Piazza del Duomo makes an easy break for a stroll and to admire Florence’s architecture, especially if you want an unplanned outing.

  • Jardin de BoboliGarden

    659 m · 8 min walk

    Garden an eight-minute walk away, providing a green space ideal for strolling and relaxation.

    Practical information

    The concierge’s wordAn 8-minute walk away, the Boboli Gardens offer a green pause, ideal for a quiet stroll or a moment to unwind.

  • Piazzale MichelangeloSquare

    1.2 km · 15 min walk

    Piazzale Michelangelo, a square providing a panoramic view of Florence.

    Practical information

    The concierge’s wordAt the end of the day, head to Piazzale Michelangelo for a panoramic break over Florence, ideal when you feel like gaining a little perspective.

Places to visit nearby

The sights, landmarks and walks I recommend around Hotel Lungarno — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a covered paid private parking is available nearby, with self-service or valet options charged at approximately 50 EUR per day and night depending on the service chosen. Please contact the concierge to confirm the arrangements for the day.

  • What are the check-in and check-out times at Hotel Lungarno?

    Check-in is generally possible from 15:00 and check-out must be done before 12:00 for stays at Hotel Lungarno in Florence.

  • Can I check in early?

    Early check-in may be offered depending on the arrival time and room availability; it is advisable to request it in advance at the reception or concierge.

  • Does the hotel offer a late check-out service?

    A late check-out may be granted upon request, subject to availability on the day; additional charges may apply depending on the desired time.

  • How does night arrival work at Hotel Lungarno in Florence?

    Check-in is done at the reception which is open 24/7, a staff member will accompany you to your room and can arrange for luggage handling.

Location & Access

  • Where is Hotel Lungarno located in Florence?

    Hotel Lungarno is located at Borgo San Jacopo 14, on the banks of the Arno, approximately 200 metres from the Ponte Vecchio in the heart of Florence's historic centre.

  • Is Hotel Lungarno well located for visiting Florence's historic centre on foot?

    The hotel is approximately 0.5 km from the centre of Florence, allowing you to reach Piazza della Signoria, the Duomo, and the Uffizi Gallery within a few minutes on foot.

  • What is the distance between the hotel and the airport?

    The distance to Florence Peretola International Airport is approximately 6 km, which takes 20 to 30 minutes by taxi depending on traffic.

  • How to reach Hotel Lungarno from Santa Maria Novella station?

    From Firenze Santa Maria Novella station, Hotel Lungarno is accessible in about 10 minutes by taxi or 15 to 20 minutes on foot through the historic centre.

  • Does Hotel Lungarno overlook the Arno and the lungarni of Florence?

    Hotel Lungarno directly overlooks the Arno, in close proximity to the lungarni of Florence, offering privileged views of the river and the Ponte Vecchio.

Rooms & Amenities

  • What amenities can be found in the rooms of Hotel Lungarno?

    The rooms and suites at Hotel Lungarno are equipped with a flat-screen TV, minibar, air conditioning, safe, private bathroom, and free Wi-Fi.

  • How many rooms and suites does Hotel Lungarno offer in Florence?

    The establishment has approximately 59 rooms and 19 suites, some with private terraces overlooking the Arno and views of the Florentine Renaissance monuments.

  • Does Hotel Lungarno have family or connecting rooms?

    Several categories of family or connecting rooms and suites are offered, suitable for stays with children or groups, subject to availability.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free throughout the hotel, including in the rooms and common areas, at no extra charge for guests staying at Hotel Lungarno.

  • Can I book a room with a view of the Arno at Hotel Lungarno Florence?

    Rooms and suites offering a direct view of the Arno or the Ponte Vecchio are available; it is advisable to select these specific categories when booking.

Included Services

  • What services are included in the room rate at Hotel Lungarno?

    The rate generally includes accommodation, free Wi-Fi, access to the 24-hour reception, and concierge services; breakfast may be at an additional cost depending on the rate booked.

  • Is housekeeping and laundry included at Hotel Lungarno?

    A daily housekeeping service, room service, and laundry/dry cleaning service are available, some of which may incur additional charges.

  • Are airport transfers offered?

    Airport transfers can be arranged upon request via the concierge or reception, with private car or other paid options according to your needs.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet form in the dining room with continental and Italian options, as well as à la carte and in-room service, sometimes with an additional charge depending on the rate booked.

  • Does Hotel Lungarno have an on-site restaurant?

    The hotel houses the Michelin-starred gourmet restaurant Borgo San Jacopo, open for lunch and dinner, offering contemporary Italian cuisine by a renowned chef.

  • Is there a bar or bistro at Hotel Lungarno Florence?

    Yes, the Picteau Bistrot & Bar is available, serving coffee, snacks and cocktails, with a view of the Arno, in addition to the Borgo San Jacopo restaurant.

  • Does Hotel Lungarno offer gluten-free or special options for breakfast?

    Gluten-free options and various special diets can be offered at breakfast, upon request and subject to availability; it is recommended to inform your needs in advance.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool on site; for swimming or spas with pools, the concierge can recommend partner establishments in Florence.

  • Can spa treatments or massages be booked at Hotel Lungarno?

    Spa and wellness treatments, such as massages or facials, can be arranged through the concierge, sometimes at partner establishments near the hotel.

  • Is there a gym or fitness area at Hotel Lungarno Florence?

    The hotel does not have an internal fitness centre, but alternative solutions or access to nearby gyms may be offered by the concierge.

  • Can you jog or take wellness walks near Hotel Lungarno?

    The immediate surroundings of the hotel allow for walks along the Arno, ideal for jogging or walking, with direct access to the lungarni of Florence.

Activities & Leisure

  • What leisure activities are offered by Hotel Lungarno in Florence?

    Hotel Lungarno organises or offers activities such as guided walking tours, bike rides, themed dinners, and cultural excursions, often bookable through the concierge.

  • Does Hotel Lungarno offer guided tours of Florence or local culture?

    Walking tours, local culture visits, and bike tours can be booked, allowing you to discover Florence from the hotel.

  • Can bikes be rented from Hotel Lungarno Florence?

    The hotel can arrange bike rentals to explore the streets of Florence and the banks of the Arno, for an additional fee.

  • Is Hotel Lungarno a good choice for combining a hotel in Florence with walking cultural tours?

    The proximity to the Uffizi Gallery, Ponte Vecchio, the Duomo, and other major sites makes Hotel Lungarno an excellent starting point for seeing Florence without a car.

Family & Kids

  • Is Hotel Lungarno suitable for a family stay in Florence?

    Family rooms and suites suitable for stays with children are available, and the central location allows for easy activities for the whole family.

  • Can a baby cot be requested at Hotel Lungarno?

    Baby cots can be provided upon request in certain rooms, subject to availability and possibly additional charges.

  • What family activities can be organised while staying at Hotel Lungarno Florence?

    Activities such as walking tours, cultural visits, and tailored excursions can be organised for families with children through the concierge.

Pets

  • Are pets allowed at Hotel Lungarno?

    Pets are allowed upon request, subject to a fee of approximately 50 EUR per accommodation per stay; assistance animals are welcomed at no additional charge.

  • Are there any specific restrictions for pets at Hotel Lungarno?

    Size or number restrictions for pets may apply; it is recommended to inform about your pet when making the reservation.

  • Are there services or facilities for pets at Hotel Lungarno Florence?

    Specific services such as bowls, beds, or in-room welcome may be offered for pets, depending on availability and the category of room booked.

Accessibility

  • Is Hotel Lungarno suitable for people with reduced mobility?

    The hotel offers a lift and some accessible facilities, but the level of complete accessibility of rooms and common areas may vary by category.

  • Can a wheelchair-accessible room be booked at Hotel Lungarno?

    Rooms that are easier to access and specific adaptations may be available; it is advisable to specify your accessibility needs when booking.

  • What assistance services are offered to people with special needs?

    The reception staff is available 24/7 to assist with luggage, the lift, and orientation within the hotel for guests with specific needs.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate chosen, ranging from flexible cancellation to non-refundable rates; details are specified at the time of booking.

  • Are there any tourist taxes to pay?

    The tourist taxes in the city of Florence amount to approximately 8 EUR per person per night, up to 7 nights, to be paid on-site directly at the hotel.

  • What payment methods are accepted at Hotel Lungarno Florence?

    Common payment methods such as major credit cards are accepted, and some rates may require a card to guarantee the booking or a partial prepayment.

  • What are the average prices for a night at Hotel Lungarno Florence?

    The price for a night varies depending on the season, room category, and demand, with rates ranging from approximately 300 EUR to well over 600 EUR per night.

Sustainability

  • Which hotel group does Hotel Lungarno in Florence belong to?

    Hotel Lungarno belongs to the Lungarno Collection, a luxury hotel group associated with the Ferragamo family, which owns several high-end establishments in Florence.

  • Does Hotel Lungarno encourage more sustainable stay practices in the city?

    The establishment highlights a historic location on the Arno and promotes walking to explore Florence, thereby reducing reliance on cars for urban stays.

  • What environmental actions are implemented by Hotel Lungarno Florence?

    Environmental initiatives may exist, such as reducing linen changes or energy optimisation, but their specific details should be confirmed with the reception.

The Concierge answers — Hotel Lungarno

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Florence airport and Hotel Lungarno?

    The concierge can organise private transfers by car or van between Florence Peretola airport and Hotel Lungarno, as well as from/to other Tuscan cities, with personalised welcome and schedules tailored to your flight.

  • How can a luxury transfer between Florence and Rome or Milan be arranged from the hotel?

    The concierge can book transfers by high-speed train, chauffeur-driven car, or helicopter between Florence and Rome or Milan, taking into account your schedules, desired service category, and luggage.

  • Can the concierge assist me with parking and car rental in Florence?

    The concierge can reserve a valet service, a paid private parking space, and, if needed, a rental car or chauffeur for your travels in the city and the Tuscan region.

  • Can you organise an itinerary along the lungarni of Florence starting from the hotel?

    The concierge can plan a walking or driving itinerary to explore the main lungarni of Florence and the iconic viewpoints along the Arno.

  • How can transport be arranged from Hotel Lungarno to the luxury outlets near Florence?

    The concierge can book transfers to the main luxury outlets around Florence, with return to the hotel and waiting time for the driver if desired.

Restaurant Reservations

  • Can you reserve a table at the Borgo San Jacopo restaurant at Hotel Lungarno?

    The concierge can reserve a table at the Michelin-starred Borgo San Jacopo restaurant, adjacent to the hotel, taking into account your preferred timings and dietary requirements.

  • Can the concierge recommend where VIPs dine in Florence and make a reservation?

    The concierge can suggest and book gourmet restaurants frequented by VIPs in Florence, within walking distance or a short taxi ride from the hotel.

  • Is it possible to book a romantic dinner with a view of the Arno from the hotel?

    The concierge can arrange a table on the terrace or indoors with a view of the Arno at partner restaurants or the hotel’s bar-bistro, subject to availability.

  • Can you organise a typical Tuscan dinner with a tasting menu near the hotel?

    Reservations are made through the concierge, who can suggest Florentine restaurants with a Tuscan tasting menu and food-wine pairings, tailored to your budget and preferences.

Spa Bookings

  • Can you book a spa treatment or massage during my stay at Hotel Lungarno?

    The concierge can book facial and body treatments for you at nearby partner spas, with transport arrangements if necessary.

  • Is it possible to book a private in-room massage at Hotel Lungarno?

    It is recommended to contact the concierge to arrange an in-room massage, subject to the availability of external therapists and the hotel's permitted hours.

  • Can the concierge recommend a full spa with hammam and sauna in Florence?

    The concierge can recommend and book wellness centres in Florence offering hammam, sauna, and swimming pool, and can arrange transfers from the hotel.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the museums of Florence departing from the hotel?

    The concierge can book skip-the-line tickets and private guided tours of the Uffizi Gallery, the Accademia Gallery, and the Duomo, departing from the hotel.

  • How can an excursion to a medieval village near Florence be organised from Hotel Lungarno?

    The concierge can organise day trips to medieval towns near Florence such as San Gimignano or Siena, with a private driver or small group tours.

  • Is it possible to book a Medici-themed tour departing from the hotel?

    The concierge can book a themed tour on the Medici, including palaces, churches, and gardens, with a French or English-speaking guide departing from the hotel.

  • Can you organise a private tour of Florence in French departing from Hotel Lungarno?

    The concierge can arrange a tour of Florence in French, either on foot or by private car, adapting the duration and level of detail to your pace.

Special Occasions

  • Can you help me organise a romantic marriage proposal at Hotel Lungarno?

    The concierge can prepare a romantic room decoration with flowers, champagne, and petals, and arrange a dinner by the Arno for a marriage proposal.

  • How can a birthday surprise be organised in my room or at the hotel restaurant?

    The concierge can coordinate a personalised cake, candles, flowers, and possibly a photographer to celebrate a birthday at the hotel or at the Borgo San Jacopo restaurant.

  • Can the concierge organise a private dinner for a special occasion in Florence?

    The concierge can offer musicians, a special table with a view, and a tailored menu for a celebration dinner, according to your wishes and budget.

Shopping & Luxury Services

  • Can you indicate the best luxury boutiques near Hotel Lungarno and arrange a personal shopper?

    The concierge can recommend luxury boutiques near the Ponte Vecchio, arrange a personal shopper, and book private appointments at certain Florentine houses.

  • Is it possible to organise a shopping day at the designer outlets from the hotel?

    The concierge can plan a day at the designer outlets around Florence, including private transport, shopping advice, and possibly a bilingual guide.

Family Activities

  • Can the concierge organise activities for children during our stay at Hotel Lungarno?

    The concierge can suggest and book activities suitable for children, such as gelato workshops, pizza classes, or fun tours of Florence's monuments.

  • Can you suggest a discovery programme of Florence suitable for a family with young children?

    The concierge can recommend parks, interactive museums, and short itineraries to explore Florence as a family, with tasty breaks close to the hotel.

Personalized Experiences

  • Can you organise a customised stay in Florence starting from Hotel Lungarno?

    The concierge can create a tailored itinerary including restaurants, museums, shops, and viewpoints, based on your interests and the duration of your stay.

  • Is it possible to book a wine tasting or a typical Tuscan cooking class through the hotel?

    The concierge can book exclusive experiences such as private tastings of Tuscan wines, cooking classes, or visits to artisan workshops near the hotel.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits