Grand Hyatt Tokyo

Check-in generally starts from 3 PM and check-out is in the late morning, with exact times varying depending on offers and the period.

Check-out is generally in the late morning, with the possibility of late check-out on request and subject to availability, sometimes with an additional charge.

A reception service is available 24/7, allowing for late arrivals and very early departures with staff assistance.

Early check-in is possible only depending on availability and may incur additional charges; it is advisable to request it in advance.

Luggage services are offered, allowing you to leave your bags at the hotel before check-in or after check-out on the day of your arrival or departure.

Grand Hyatt Tokyo is located in the Roppongi Hills complex, in the Minato ward of Tokyo, very close to Roppongi subway station.

Roppongi subway station, served by the Hibiya and Ōedo lines, is within walking distance from the hotel in a few minutes through the Roppongi Hills complex.

The hotel is situated in the Minato ward, a residential and business area considered one of the most sought-after and upscale in Tokyo.

From Haneda Airport, the journey to the hotel generally takes 30 to 45 minutes by car depending on traffic; from Narita, expect about 60 to 90 minutes.

Taxis, airport limousine buses, and public transport connect Haneda and Narita airports to the Roppongi area, where the hotel is located.

A private parking is available on-site in the Roppongi Hills complex, with a limited number of spaces and daily parking fees.

The rooms generally include comfortable beds, a desk, a flat-screen TV, a minibar, a safe, air conditioning, and an en-suite bathroom with a separate bathtub and shower.

The rooms and suites offer varied views of Tokyo city, some overlooking Roppongi Hills, the skyline, or Tokyo Tower depending on the reserved category.

The establishment is classified as a 5-star luxury hotel and is part of the Grand Hyatt brand, positioned in the international high-end segment.

Grand Hyatt Tokyo is part of the Hyatt Hotels Corporation, within the Grand Hyatt brand which encompasses high-end business and leisure hotels.

Free Wi-Fi access is offered in the rooms and common areas of the hotel, with also wired Internet access in some rooms for business travellers.

Access to the fitness centre and certain wellness facilities is generally included for residents, while other services may incur additional charges depending on the offers.

Room service is available with a menu of dishes and beverages, during extended hours specified by the hotel at the time of stay.

Concierge services, currency exchange, laundry, and dry cleaning services are available to guests, usually for an additional fee.

Breakfast is offered in the form of a full buffet featuring international and Japanese specialties, with hot and cold options, in certain restaurants such as The French Kitchen or Fiorentina.

The hotel has around seven restaurants covering a wide range of cuisines, including French, Italian, Chinese, teppanyaki, traditional Japanese, and steakhouse.

Several bars and lounges, as well as a café, are present in the establishment, offering cocktails, wines, snacks, and tea or coffee options in different atmospheres.

A brunch, particularly on weekends, is often offered in certain restaurants like The French Kitchen, featuring a varied selection of international dishes and desserts.

The establishment has an indoor swimming pool accessible to residents, typically complemented by a fitness room and spa facilities.

The hotel houses the Nagomi Spa and Fitness, which includes a spa, gym, indoor pool, sauna, and jacuzzi, accessible according to stay conditions and possible supplements.

Body treatments, massages, and beauty treatments are offered at the Nagomi Spa, by reservation and with a dedicated treatment menu.

Access to the pool, spa, and fitness room is subject to certain age and attire rules, specified by the hotel and generally displayed on-site.

The location in Roppongi Hills allows direct access to a shopping centre, cinemas, an art museum, as well as numerous nearby restaurants and bars.

The hotel organises or facilitates access to tours of Tokyo, cultural events, and local experiences through its concierge service.

A well-equipped fitness room is available for guests, with cardio training machines, weight training, and training spaces, generally open for wide hours.

The hotel has event spaces and reception rooms that can accommodate meetings, conferences, and weddings, with banquet services and audiovisual equipment.

Family rooms or configurations with extra beds are available, and the staff is described as welcoming to families in traveller reviews.

Baby cots and sometimes extra beds can be provided upon request, subject to availability and sometimes with additional charges.

Some breakfast and dining options offer reduced rates or dedicated menus for children, particularly in the main restaurants.

Childcare or babysitting services can be offered through partner providers; it is advisable to check with the hotel prior to arrival. Contact the concierge to confirm the arrangements for the day.

Pets are generally not permitted in the rooms, with the possible exception of assistance dogs, according to the current policy.

Only assistance animals may be permitted, subject to local regulations and the hotel's internal rules. Contact the concierge to confirm the arrangements for the day.

No pet boarding or walking services are offered directly on-site; the concierge may recommend external services if the presence of animals is allowed.

The hotel has elevators, spacious corridors, and some adapted rooms designed to facilitate movement for persons with reduced mobility.

Accessible rooms, including those with adapted bathrooms and specific amenities, are available upon prior request and subject to availability.

The common areas, such as the lobby, some restaurants, and meeting spaces, are wheelchair accessible via appropriate ramps or elevators.

Airport transfers are possible via limousine bus, taxis, or private vehicles, which the hotel can assist in booking for an additional fee.

The cancellation policy varies depending on the rate type, period, and booking channel; some rates are cancellable for free up to a certain deadline, while others are non-refundable.

Rates for a night at the Grand Hyatt Tokyo can vary significantly depending on the season, room category, and demand, with an indicative range of approximately €376 to over €1,100 for a standard room.

A local accommodation tax may be applied per night and per person, in accordance with Tokyo regulations, in addition to the room price.

Additional fees may apply for parking, certain spa facilities, breakfast, extra beds, or specific concierge services.

The establishment highlights certain responsible practices, but the level of environmental certification or specific sustainable labels is not systematically detailed publicly. Please contact the concierge to confirm the current status.

The hotel generally implements waste reduction and energy-saving measures, such as changing linens upon request and using more efficient lighting.

Policies such as reducing single-use plastics, responsible water management, and recycling may be in place at the establishment, in line with practices of major international hotels.

The restaurants may incorporate local and seasonal products into their menus, helping to support Japanese producers and reduce the footprint associated with food transport.