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5★ · Maui

The Ritz-Carlton Maui, Kapalua

1 Ritz Carlton Dr, Lahaina, HI 96761, États-Unis, Maui

4.64.6/53,024 reviews · Google rating
  • On Maui’s north-west coast
  • Surrounded by sandy beaches
  • Set among tropical landscapes
  • Water sports available

Hotel 5-star in Maui, United States, 321 m from Dragon's Teeth Access Trail, featuring a spa, 24-hour concierge and tailored ocean activities.

Does The Ritz-Carlton Maui, Kapalua have beach access?

Yes. The hotel sits on Maui’s north-west coast, surrounded by sandy beaches and tropical scenery.

The stay is clearly sea-focused, with water sports available on site and easy walks between the beach and tropical gardens.

What restaurants are available at The Ritz-Carlton Maui, Kapalua?

The hotel has five dining venues, including restaurants, a bar and poolside options.

Ulana Terrace is suited to breakfast and brunch. Burger Shack works well for a relaxed break with an ocean view.

How can you find the best rate at The Ritz-Carlton Maui, Kapalua?

Rates vary by travel dates and room category. It is worth comparing a few periods before confirming.

For a specific stay, the simplest approach is to check your intended dates or contact the Concierge to refine the choice.

A word from the Concierge

The Ritz-Carlton Maui, Kapalua through the Concierge's eyes

The Ritz-Carlton Maui is located on the northwest coast of Maui, United States. This 5★ hotel perfectly integrates into an exceptional natural environment. The property is surrounded by sandy beaches and tropical landscapes, offering a unique experience. The peaceful and luxurious atmosphere attracts travelers seeking relaxation and escape. What distinguishes this hotel is its affiliation with The Ritz-Carlton brand. Guests appreciate the attentive service and commitment to excellence. The natural setting and high-end facilities contribute to a relaxing ambiance. Visitors can enjoy various activities, ranging from water sports to wellness treatments. Before booking, know that the hotel suits both couples and families. Business travelers will also find a conducive environment for meetings. Seasonality may influence your experience, with busier periods during holidays. Be sure to check availability in advance for an optimal stay. _My tip from the Concierge: book your activities in advance to fully enjoy your stay, especially during peak times._

Why choose The Ritz-Carlton Maui, Kapalua?

The Ritz-Carlton Maui, Kapalua is an exceptional address in Maui, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On Maui’s north-west coast
  • Surrounded by sandy beaches
  • Set among tropical landscapes
  • Water sports available
  • Wellness treatments available
  • Peaceful setting for unwinding

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the Pacific

    Beginning the day in Kapalua with breakfast taken in the morning light immediately changes the rhythm of a stay. This experience is about calm, sea air and the sense of space that defines Maui’s north-west coast. Ideal for couples as well as families, it allows the day to begin without haste before an excursion, a swim or a quieter interlude.

    À vivre dès le premier matinIncluded in your stay
  • Water sports day in Kapalua

    We note that water sports are available on site, making this one of the most direct ways to engage with Maui beyond simply admiring the shore. Depending on conditions and mood, the day can feel energetic or more introductory in spirit. It suits travellers who want the ocean to become a lived experience before returning to the comfort of the resort to recover.

    Signature balnéaireReservation required
  • Personalised wellness ritual

    In surroundings so naturally suited to unwinding, booking a treatment or a wellness sequence gives real structure to the stay. This ritual may be approached as recovery after travel, a recentring moment in the middle of a holiday, or a restorative pause after an active day. It is especially relevant on Maui, where wellness feels like a natural extension of the landscape and the climate’s softness.

    DétenteReservation required
  • Twilight walk between beach and tropical gardens

    One of the truest experiences in Kapalua is also one of the simplest: walking at the end of the day as the heat softens and the landscape regains full presence. Between sand, tropical planting and the sea horizon, this walk allows guests to feel the place without any imposed programme. It is ideal for travellers seeking not an accumulation of activities but a more sensitive relationship with Maui.

    Included in your stay
  • A slow day at the resort

    The Ritz-Carlton Maui, Kapalua is particularly well suited to a day with no objective other than enjoying the property itself. A leisurely breakfast, reading time, a swim, a pause in the room, a wellness treatment or simple contemplation of the scenery: this experience is about resisting the urge to over-schedule. It is often the best way to understand the hotel’s peaceful atmosphere and the true quality of its services.

    Notre conseilIncluded in your stay
  • A smooth family stay

    For families, the signature experience is not necessarily a single activity, but the ability to move through the days with ease. Nearby beaches, continuous service, daily room care and support from the concierge help create a more seamless holiday. This approach suits parents who want to combine shared moments, rest and simplified logistics in a tropical setting of genuine comfort.

    Included in your stay

Restaurants & bars

5 on-site dining venues.

  • Banyan Tree

    Restaurant

  • Ulana Terrace

    Restaurant

    Highlights

    • Hawaiian
    • lavish breakfast options and a delectable daily brunch buffet
    Practical information

    The concierge’s wordTo start the day right, head to Ulana Terrace for Hawaiian flavors and its generous daily brunch buffet.

  • Burger Shack

    Bar

    Highlights

    • American
    • burger and fries with ocean view
    Practical information

    The concierge’s wordFor a relaxed break, head to Burger Shack: burgers, fries, and an ocean view—the simple trio that always hits the spot.

  • 'Olu Cafe

    Restaurant

    Highlights

    • sip a hand-crafted cocktail, nibble on pupus and savor lunch favorites made with fresh, locally sourced ingredients
    Practical information

    The concierge’s wordAt ’Olu Cafe, slip in for a handcrafted cocktail, a few pupus, and a lunch made with well-chosen local ingredients.

  • 'Olu Poolside

    Restaurant

    Highlights

    • Enjoy poolside dining at 'Olu Poolside, our Maui beachfront restaurant.
    Practical information

    The concierge’s wordFor an easy, well-placed meal, settle in at 'Olu Poolside and enjoy dining by the pool right on Maui’s beachfront.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 1 Ritz Carlton Dr, Lahaina, HI 96761, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 3,024 reviews

5/5Vanessa Alquizalas

Everyone is great and extremely nice! You are treated with smiles all the time. From Grace the front desk to the beach and the restaurants. If you want to relax and just unwind then this is the place! Quiet and…

5/5Christian Stringer

My wife and I stayed at the Ritz for our honeymoon in August 2024. From the moment you pull up and they say "welcome home," you feel at home. Beautiful location. Awesome facilities. The room was nice and the view was…

5/5Kimberlee Mann

My daughter and I stayed at the Ritz to celebrate her 15th birthday. We had a lovely time. The grounds are beautiful. We loved how secluded the location is and yet so close to off-site beaches and restaurants. We…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 6 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Sacred Hearts Mission Catholic ChurchChurch

    204 m · 2 min walk

    Religious building two minutes' walk away, providing a space for reflection and prayer.

    Practical information

    The concierge’s wordA 2-minute walk away, Sacred Hearts Mission Catholic Church offers a reflective pause if you're looking for a quiet moment during the day.

  • Dragon's Teeth Access TrailTourist attraction

    321 m · 4 min walk

    Hiking trail four minutes' walk away, offering natural landscapes and views of the coastline.

    Practical information

    The concierge’s wordA 4-minute walk away, Dragon's Teeth Access Trail offers a short nature break, ideal early in the morning or late in the day for coastal views.

  • Harvest Maui at Kumulani ChapelChurch

    402 m · 5 min walk

    Religious building a five-minute walk away, providing a space for prayer and reflection.

    Practical information

    The concierge’s wordA 5-minute walk away, Harvest Maui at Kumulani Chapel offers a peaceful pause for prayer or a moment of reflection.

  • Kapalua ZiplinesTourist attraction

    412 m · 5 min walk

    Kapalua Ziplines, a tourist attraction just five minutes' walk away, offering zipline courses through the Hawaiian landscape.

    Practical information

    The concierge’s wordA 5-minute walk away, Kapalua Ziplines offers an active break through Hawaiian nature, ideal if you feel like gaining a little height.

  • Mahana Ridge TrailTourist attraction

    499 m · 6 min walk

    Mahana Ridge Trail, a hiking trail six minutes' walk away, offering panoramic views of the surrounding nature.

    Practical information

    The concierge’s wordA 6-minute walk away, Mahana Ridge Trail offers a lovely nature break with panoramic views, ideal early in the morning or late afternoon.

  • Makaluapuna PointTourist attraction

    619 m · 7 min walk

    Tourist site a seven-minute walk away, offering panoramic views of the Maui coastline.

    Practical information

    The concierge’s wordFor an open-sea break, head to Makaluapuna Point, a 7-minute walk away, especially later in the day to enjoy panoramic views of Maui’s coastline.

  • Kapalua LabyrinthTourist attraction

    692 m · 8 min walk

    Tourist attraction an eight-minute walk away, offering a unique experience for meditation and reflection.

    Practical information

    The concierge’s wordAn 8-minute walk away, Kapalua Labyrinth offers a calm pause for meditation or quiet reflection, ideal early in the morning or at day’s end.

  • Kapalua Beach, MauiTourist attraction

    1.3 km · 16 min walk

    Kapalua Beach, a tourist attraction 1.3 km away, known for its coastal scenery and water activities.

    Practical information

    The concierge’s wordFor a seaside break, Kapalua Beach suits a quiet moment or a few water activities, especially when you're in the mood for coastal scenery.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • D.T. Fleming Beach ParkPark

    509 m · 6 min walk

    Park a six-minute walk away, ideal for relaxing in nature.

    Practical information

    The concierge’s wordA 6-minute walk away, D.T. Fleming Beach Park is a peaceful nature break, ideal for unwinding between two highlights of your stay.

  • Napili Bay Beach AccessPark

    1.6 km · 19 min walk

    Access to Napili Bay Beach, a coastal park providing a natural setting ideal for relaxation.

    Practical information

    The concierge’s wordFor a calm break by the water, head to Napili Bay Beach Access when you're craving nature, relaxation, and sea air.

  • Honokeana BayPark

    1.8 km · 3 min by car

    Honokeana Bay, a park providing a natural setting suitable for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break in Maui, Honokeana Bay is well suited to a relaxing moment or a bit of time outdoors.

  • The Duck PondPark

    1.9 km · 3 min by car

    Park located 1912 meters away, providing a natural space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Maui, The Duck Pond is well suited to a calm moment to unwind and enjoy nature.

  • Honolua Bay Access TrailPark

    2.2 km · 4 min by car

    Honolua Bay access trail, providing hiking opportunities in a natural setting.

    Practical information

    The concierge’s wordFor a nature break in Maui, this access trail to Honolua Bay is well suited to an easy walk in a preserved setting.

  • Ironwood Ranch Horseback RidingPark

    2.9 km · 5 min by car

    Ironwood Ranch offers horseback riding in a natural setting, providing a unique experience to explore the landscapes of Maui.

    Practical information

    The concierge’s wordFor a nature break in Maui, Ironwood Ranch Horseback Riding is a good fit for a horseback ride when you feel like discovering the landscapes differently.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Maui, Kapalua?

    Check-in is generally from 4:00 PM and check-out until 12:00 PM local time, subject to the terms of your reservation.

  • Does the hotel have parking?

    Yes, valet parking is offered on-site, charged at approximately 65 USD per night per vehicle, excluding taxes.

  • Can I check in early?

    Early check-in is possible depending on availability on the day; an additional fee may apply based on your arrival time and the type of room booked.

  • Is it possible to have a late check-out at The Ritz-Carlton Maui, Kapalua?

    A late check-out may be granted depending on availability, sometimes for an additional fee; requests should be made at the reception on the day of departure.

  • What documents are required upon arrival at The Ritz-Carlton Maui, Kapalua?

    It is recommended to present a valid ID and a credit card in the name of the reservation holder at check-in.

Location & Access

  • Where exactly is The Ritz-Carlton Maui, Kapalua located on the island of Maui?

    The hotel is located at 1 Ritz-Carlton Drive, Kapalua, on the northwest coast of the island of Maui, near Kapalua Bay and D.T. Fleming Beach.

  • What is the distance between the hotel and the airport?

    The distance is approximately 34 miles, or about a one-hour drive by car between Kahului Airport (OGG) and the hotel, depending on traffic.

  • Are airport transfers offered?

    The hotel does not offer a dedicated airport shuttle, but a paid SpeediShuttle service is available by reservation for transfers from Kahului.

  • How is access by car and parking at The Ritz-Carlton Maui, Kapalua?

    Parking is valet only, with a valet service at the main entrance of the hotel and a drop-off area for luggage.

  • How far is the hotel from Lahaina and the main attractions of Maui?

    The resort is about a 20-minute drive from Lahaina and a short distance from the main beaches of Kapalua accessible by road or local shuttle.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available free of charge in the rooms and in the common areas of the hotel for guests staying.

  • What amenities can be found in the rooms at the Ritz-Carlton Maui, Kapalua?

    Rooms and suites generally include television, air conditioning, private bathroom, safe, minibar or refrigerator, and balcony or terrace.

  • Does the hotel offer rooms or residences with a fully equipped kitchen?

    Yes, some residential units have full kitchens or kitchenettes, particularly in larger suites and residences.

  • Is the Ritz-Carlton Maui, Kapalua a non-smoking hotel?

    Yes, the establishment is non-smoking and all rooms are designated non-smoking, with limited outdoor smoking areas.

  • Are there family or connecting rooms at the Ritz-Carlton Maui, Kapalua?

    Connecting rooms and different bed configurations are available; it is advisable to request them at the time of booking or before arrival.

Included Services

  • What services are included in the resort fee at the Ritz-Carlton Maui, Kapalua?

    The mandatory resort fee is approximately 59 USD plus taxes per night and includes various services such as certain activities and amenities on-site.

  • What basic services are included in the room rate?

    Daily housekeeping, access to the fitness centre, pool, and Wi-Fi are included in the stay, in addition to the services related to the resort fee.

  • Is room service offered at the Ritz-Carlton Maui, Kapalua?

    Room service is available, allowing guests to order meals and drinks to their room during the hours set by the hotel.

  • Does the hotel have a dedicated concierge service?

    Yes, a concierge service is available to organise activities, excursions, restaurants, and personalised services throughout the stay.

  • Is it possible to exchange money at the Ritz-Carlton Maui, Kapalua?

    A currency exchange service is available at the reception, in addition to the acceptance of major international credit cards.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served as a buffet or à la carte at the Ulana Terrace restaurant, with continental and local Hawaiian options.

  • What are the main restaurants and bars at the Ritz-Carlton Maui, Kapalua?

    Several restaurants and lounges are located on-site, including Banyan Tree, Ulana Terrace, Burger Shack by the beach, and a lobby lounge.

  • Does the hotel offer vegetarian or vegan options in its restaurants?

    Vegetarian and sometimes vegan options are offered in the hotel’s restaurants; it is advisable to notify any allergies in advance.

  • Are there casual restaurants for lunch near the beach or pool?

    The Burger Shack and other dining spots serve casual meals during the day, while Banyan Tree offers more gourmet cuisine in the evening.

  • Can drinks and snacks be ordered by the pool?

    Drinks and snacks can be ordered at the pool bar and in the hotel lounges during opening hours.

Spa & Wellness

  • What types of treatments are offered at the Ritz-Carlton Maui, Kapalua spa?

    The spa at the Ritz-Carlton Maui, Kapalua offers massages, facials, rituals inspired by Hawaiian culture, and couples' treatment cabanas, by appointment.

  • What are the opening hours of the hotel spa?

    The spa is generally open daily from 9:00 AM to 4:00 PM, with prior reservation required for treatments and massages.

  • Does the hotel have a gym or fitness centre?

    A well-equipped fitness centre is available to guests, included with the stay, featuring cardio machines, weight training, and sometimes wellness classes or activities.

  • Is access to the pool and hot tubs included in the stay?

    Access to the outdoor pool and hot tubs is included; cabanas and sun loungers are available around the pools.

Activities & Leisure

  • Does the hotel have a pool?

    Yes, the hotel has a large multi-level outdoor pool and several hot tubs, accessible day and night.

  • Does The Ritz-Carlton Maui, Kapalua have an accessible and swimmable beach?

    The hotel is not directly on the beach, but a path leads to D.T. Fleming Beach, a public beach where swimming is possible depending on conditions.

  • Are there golf courses near The Ritz-Carlton Maui, Kapalua?

    Two 18-hole golf courses are located in close proximity to the resort, including the Plantation Course and the Bay Course, with tee times available for reservation.

  • What recreational activities are available on-site or nearby the hotel?

    Activities such as snorkeling, tennis, walks in the Kapalua area, and cultural programmes are offered to guests depending on the season.

Family & Kids

  • Does the hotel offer a kids club for children?

    A paid children's programme is organised for ages 5 to 14, with supervised activities within the resort.

  • Is The Ritz-Carlton Maui, Kapalua suitable for a family stay?

    Family rooms, suites, and larger residences are suitable for families; some offer multiple bedrooms and equipped kitchens.

  • Can we obtain a baby cot or equipment for young children at the hotel?

    Baby cots can be provided upon request and family activities are available, but it is advisable to reserve them in advance.

Pets

  • Are pets allowed at The Ritz-Carlton Maui, Kapalua?

    Pets are not allowed at The Ritz-Carlton Maui, Kapalua, except for service dogs.

  • Are service dogs allowed at The Ritz-Carlton Maui, Kapalua?

    Only service dogs, in accordance with regulations, are allowed at no additional charge in designated areas.

  • Is there a pet sitting service offered by the hotel or nearby?

    The hotel does not offer pet sitting services, and it is recommended to arrange for an external kennel if you are travelling with a non-permitted animal.

Accessibility

  • Is the hotel accessible for people with reduced mobility or in wheelchairs?

    Accessible rooms and common areas, elevators, designated parking spaces, and accommodation for service dogs are provided for people with reduced mobility.

  • Can we book a room specifically adapted for people with disabilities?

    Specific accessible rooms are available; it is recommended to book them in advance to ensure their allocation.

  • Is parking and access to common areas suitable for disabled people?

    A valet service for adapted vehicles and accessible pathways lead to the main common areas of the hotel.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellations and associated fees depend on the rate booked and the terms of your agency or booking channel; please refer to your stay confirmation.

  • Are there any occupancy taxes to pay?

    Yes, local taxes and sometimes an occupancy tax are added to the room rate and resort fee, according to the regulations in force in Maui.

  • Is a security deposit required at check-in at the Ritz-Carlton Maui, Kapalua?

    A security deposit may be pre-authorised on your credit card upon arrival to cover incidental charges and expenses on-site.

  • What payment methods are accepted by the hotel?

    Payments can be made in cash or by major credit cards; exact conditions vary depending on the booking channel used.

  • Are there any specific service or behaviour rules at the Ritz-Carlton Maui, Kapalua?

    The hotel applies Ritz-Carlton brand standards for personalised service, including the rule of constant attention near guests, with no formal dress code imposed on a daily basis.

Sustainability

  • Does the Ritz-Carlton Maui, Kapalua implement actions for the environment?

    The establishment promotes respect for the environment of Kapalua, with preservation of natural spaces and awareness of the local ecosystem.

  • Is the hotel committed to protecting the coastline and surrounding nature?

    Part of the property is located near protected areas and coastal trails, and the hotel encourages low-impact nature activities.

  • Are measures taken to limit water and energy consumption at the Ritz-Carlton Maui, Kapalua?

    Waste reduction initiatives and responsible management of water and energy are encouraged, in accordance with the standards of luxury resorts in Maui.

The Concierge answers — The Ritz-Carlton Maui, Kapalua

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Kahului Airport and The Ritz-Carlton Maui, Kapalua?

    The concierge can organise a private transfer by car or SUV between Kahului Airport (OGG) and the hotel with personalised welcome according to your flight schedule.

  • Is it possible to book a shared shuttle to reach the hotel from the airport?

    The concierge can book a shared or private SpeediShuttle service from/to the airport, with pick-up at the time of your flight arrival.

  • Can the concierge help me rent a car delivered directly to The Ritz-Carlton Maui, Kapalua?

    The concierge can direct you to the best car rental agencies and arrange for the vehicle to be delivered directly to the hotel.

  • Can you arrange round-trip transfers to Lahaina or other towns in Maui?

    It is recommended to contact the concierge to book transfers to Lahaina, Kaanapali or other points of interest on the island, by private vehicle or taxi.

  • Can the concierge book a taxi or private driver for my evening outings?

    The concierge can book taxis, ride-sharing services or chauffeur-driven cars for your evening outings or dinners outside the resort.

Restaurant Reservations

  • Can you reserve a table in the restaurants at The Ritz-Carlton Maui, Kapalua?

    Reservations are made through the concierge, who can secure tables at the hotel’s restaurants such as Banyan Tree, Ulana Terrace or Burger Shack, subject to availability.

  • Can you recommend and book restaurants in Kapalua or Lahaina outside the hotel?

    The concierge can recommend and book fine dining restaurants in Kapalua, Lahaina or Wailea based on your budget and culinary preferences.

  • Is it possible to arrange a private or romantic dinner on-site?

    The concierge can organise romantic or private dinners, depending on the options available for your stay dates. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge manage my dietary restrictions for the hotel restaurants?

    The concierge can inform the catering teams of allergies and specific diets and recommend the most suitable restaurants within or outside the resort.

Spa Bookings

  • Can you book spa treatments at the hotel in advance?

    Reservations are made through the concierge or directly at the Spa to schedule massages, facials, and signature rituals at The Ritz-Carlton Maui, Kapalua.

  • Is it possible to book a couples treatment or a double cabana at the spa?

    The concierge can arrange couples treatments in private cabanas at the spa, subject to availability on the desired dates.

  • Can the concierge offer personalised spa and wellness packages?

    It is recommended to contact the concierge to learn about spa and wellness packages combining massages, spa access, and fitness experiences available during your stay.

Excursions & Cultural Visits

  • Can you organise a trip on the Road to Hana from the hotel?

    The concierge can book trips on the Road to Hana with a driver-guide or in small groups, taking into account your time constraints.

  • Is it possible to book a sunrise excursion to Haleakalā?

    The concierge can plan sunrise outings to Haleakalā with transport, a guide, and possibly breakfast included depending on the available tours.

  • Can you help me book a whale watching cruise in season?

    The concierge can book whale watching cruises in season, departing from nearby ports such as Lahaina Harbor or Maalaea.

  • Does the concierge offer Hawaiian cultural activities to book?

    The concierge can organise Hawaiian cultural tours, lei-making workshops, hula, or ukulele lessons, depending on the activity schedule of the hotel and Kapalua.

Special Occasions

  • Can you organise a marriage proposal or a surprise birthday at the hotel?

    The concierge can coordinate decorations, cake, champagne, and a photographer for a birthday or marriage proposal within the resort.

  • Is it possible to organise a private birthday dinner for a small group?

    It is recommended to contact the concierge to organise a birthday dinner or private event, with personalised menus and possible space privatisation.

  • Can the concierge assist me with a vow renewal or a small ceremony?

    The concierge can assist in coordinating small symbolic ceremonies or vow renewals, in connection with the hotel’s event teams.

Shopping & Luxury Services

  • Can you organise a half-day shopping trip to the best shopping centres in Maui?

    The concierge can recommend luxury boutiques in Kapalua or in the island's shopping centres, and arrange transport and a shopping itinerary.

  • Can the concierge help me find high-end local jewellery or art?

    The concierge can assist in finding jewellery, artworks, or pieces from local designers and guide you to high-end galleries and boutiques.

Family Activities

  • Can you provide information and register my children for the kids club or family activities?

    The concierge can register you for the resort's children's programme and suggest family activities suitable for the ages of your children on the Kapalua estate.

  • Is it possible to book surfing or snorkeling lessons for the whole family through the concierge?

    The concierge can arrange surfing lessons, snorkeling outings, or visits to local farms suitable for families with young children or teenagers.

Personalized Experiences

  • Can you prepare a personalised itinerary for exploring Maui over several days?

    The concierge can create a customised itinerary including beaches, restaurants, spa, and excursions based on the duration of your stay and your interests.

  • Can the concierge organise a professional photo shoot at the Ritz-Carlton Maui, Kapalua?

    It is recommended to consult with the concierge to arrange professional photo shoots on the beach or in the resort gardens.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits