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5★ · Maui

Grand Wailea, A Waldorf Astoria Resort

3850 Wailea Alanui Dr, Wailea, HI 96753, États-Unis, Maui

4.44.4/55,443 reviews · Google rating
  • On Maui’s south coast
  • Direct access to a sandy beach
  • Lush tropical gardens
  • Multiple pools and a lazy river

Hotel 5-star in Maui, United States, in the heart of Maui, featuring an outdoor pool, Grand Wailea Water Circuit and direct access to Wailea Beach.

Is Grand Wailea part of the Waldorf Astoria collection?

Yes. Grand Wailea operates under the Waldorf Astoria brand.

The stay combines a large beachfront resort setting, tropical gardens and full-service facilities on Maui’s south coast.

What is Grand Wailea best known for?

The hotel is best known for its many pools, lazy river and direct beach access.

It is also valued for its resort atmosphere, tropical gardens, spa and water activities available on site.

Does Grand Wailea offer breakfast on site?

Yes. The resort offers breakfast on site.

For the exact format and price on your dates, it is best to check when booking or with the Concierge.

A word from the Concierge

Grand Wailea, A Waldorf Astoria Resort through the Concierge's eyes

Grand Wailea, A Waldorf Astoria Resort, is located in Maui, United States. This 5★ hotel sits on the island's southern coast, providing an idyllic setting. The property is surrounded by lush tropical gardens and offers access to a fine sandy beach. It is a popular destination for travelers seeking relaxation and luxury. What sets this hotel apart is its affiliation with the Waldorf Astoria brand. The overall atmosphere exudes relaxed luxury, featuring modern facilities and attentive service. Guests particularly enjoy the numerous pools, including a lazy river, as well as the water activities available. The common areas are elegantly decorated, creating a soothing ambiance. Before you go, know that Grand Wailea is perfect for couples and families. Children can enjoy the kids' club while adults unwind at the spa. The peak tourist season runs from December to April, attracting many visitors. Consider booking in advance to secure your stay. _My tip from the Concierge:_ choose a weekday stay to avoid crowds and enjoy the facilities in a quieter setting.

Why choose Grand Wailea, A Waldorf Astoria Resort?

Grand Wailea, A Waldorf Astoria Resort is an exceptional address in Maui, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • On Maui’s south coast
  • Direct access to a sandy beach
  • Lush tropical gardens
  • Multiple pools and a lazy river
  • Water activities available
  • Part of Waldorf Astoria

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Outdoor pool

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the ocean

    At Grand Wailea, breakfast is at its best when it is experienced as part of the landscape. The morning light on Maui’s south coast, the already mild air and the immediate nearness of the beach give the first meal of the day a distinctive quality. It is an ideal moment to take in the setting, plan the day calmly and settle into an island rhythm that favours ease over haste.

    IncontournableIncluded in your stay
  • A day between pools and the lazy river

    The water facilities are part of the resort’s very identity. Devoting a full day to moving between the different pools, alternating swimming, reading, shaded pauses and more playful moments in the lazy river is one of the best ways to understand Grand Wailea at its most distinctive. The experience suits families as well as travellers seeking an uncomplicated form of relaxation shaped by water and light.

    SignatureIncluded in your stay
  • Beach morning and water activities

    With direct access to the beach, the resort allows guests to move naturally from a quiet start to the day into a more active morning. Depending on mood, one may simply enjoy the sand and swimming or turn towards the water activities available on site. That flexibility is part of the appeal of staying on Maui: the ocean is not a distant backdrop, but a living space within immediate reach.

    Reservation required
  • A spa interlude after the sun

    After several hours spent between beach and pools, the spa provides a welcome counterpoint. A treatment in the early afternoon or towards evening helps the body unwind, recover from travel or simply deepen the sense of ease created by the climate and surroundings. It is especially worthwhile on stays of several nights, when one wants to introduce a true pause into the rhythm of the resort.

    Bien-êtreReservation required
  • Twilight walk through the gardens

    As the heat softens and the light becomes gentler, Grand Wailea’s tropical gardens take on a different character. A walk at dusk allows guests to appreciate the scale of the estate, the transition between architecture and vegetation, and that very particular atmosphere of Hawaiian resorts at the hour when activity begins to slow. It is a simple experience, yet one that reveals the balance of the place.

    Included in your stay
  • A family stay shaped by the resort

    Grand Wailea is especially well suited to intergenerational travel and family holidays thanks to the diversity of ways in which it can be used. Children enjoy the water facilities and leisure options, while adults can still organise time for rest, the beach or the spa without the stay losing coherence. The signature experience here is not a single activity, but the ease with which everyone finds their place within the same setting.

    FamillesIncluded in your stay

Restaurants & bars

6 on-site dining venues.

  • Humuhumunukunukuāpuaʻa

    Restaurant

    Highlights

    • seafood and steakhouse
    • The bar top is a glass aquarium and it's so fun to look at the little fish go by as you enjoy dinner and drinks.
    Practical information

    The concierge’s wordAt Humuhumunukunukuāpuaʻa, grab a spot by the glass aquarium bar top—the little fish drifting by make a seafood or steak dinner even more enjoyable.

  • Loulu

    Highlights

    • Nourish and replenish at Loulu, our wellness-focused market-café, where you’ll find a healthy array of homegrown, handcrafted foods.
    Practical information

    The concierge’s wordFor a light break at Grand Wailea, head to Loulu: a wellness-minded spot for handcrafted creations and homegrown fare.

  • Wailea Surf Haus

    Restaurant

    Highlights

    • Make the most of those long, languid beach days by cooling off with a tropical libation or a light lunch at Wailea Surf Haus.
    Practical information

    The concierge’s wordAfter a long beach day, head to Wailea Surf Haus for a light lunch or a refreshing tropical drink.

  • Grotto Bar

    Bar

    Highlights

    • The Grotto Bar has a selection of light bites and specialty cocktails that guests can enjoy.
    Practical information

    The concierge’s wordFor an easygoing stop, head to Grotto Bar: a few light bites and a specialty cocktail always hit the spot.

  • Botero Lounge

    Lounge

    Highlights

    • Enjoy specialty cocktails while enjoying live music by local artists amid nine larger-than-life sculptures by renowned late artist, Fernando Botero.
    Practical information

    The concierge’s wordAt Botero Lounge, settle in for a signature cocktail and live local music, surrounded by nine monumental sculptures by Fernando Botero.

  • Nobu Grand Wailea Maui

    Restaurant

    Highlights

    • the iconic Black Cod Miso and Yellowtail Jalapeño
    Practical information

    The concierge’s wordAt Nobu Grand Wailea Maui, go for the signatures: the Black Cod Miso and Yellowtail Jalapeño are absolutely worth it.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Cancellation

All guests that are owed a refund will be refunded within 30 days of their cancellation.

Pets

Pets are welcome (200 € fee).

Guests accompanied by a family pet (under 50 pounds) will be charged a $200/night non-refundable pet fee; however, there is no fee for service or therapy animals.

Location & access

Address: 3850 Wailea Alanui Dr, Wailea, HI 96753, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.4 / 5 · 5,443 reviews

5/5Robert Arquila

Just spent 6 nights at Grand Wailea and I can see why it's one of the most talked-about resorts in Hawaii. The pool complex is the highlight of the property. Between the multiple pools, water slides, rope swing, and…

5/5David Sutoyo

My wife and I celebrated our 20th wedding anniversary at the Grand Wailea, and it was truly a memorable stay. We got the Napua suite and the room was spacious and beautiful. Watching the sunset on our lanai was…

2/5Aaron Payne

We chose the Grand Wailea for our honeymoon expecting a special, memorable experience. Instead, we left wondering how a resort with this reputation and price tag can deliver something so ordinary. There was no…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 4 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Wailea BeachTourist attraction

    260 m · 3 min walk

    Wailea Beach, a three-minute walk away, known for its picturesque scenery and water activities.

    Practical information

    The concierge’s wordA 3-minute walk away, Wailea Beach offers an easy break of scenic views and water activities, ideal for alternating a swim and a stroll.

  • The Lū‘au at Grand WaileaPerforming arts

    293 m · 4 min walk

    Performance arts theater a four-minute walk away, offering a variety of artistic performances.

    Practical information

    The concierge’s wordFor an easy evening out, head to The Lū‘au at Grand Wailea, a 4-minute walk away, if you're in the mood for a varied performing arts break.

  • Te Au MoanaPerforming arts

    328 m · 4 min walk

    Performance arts theater four minutes' walk away, dedicated to stage arts and cultural performances.

    Practical information

    The concierge’s wordFor a cultural break close by, Te Au Moana is a 4-minute walk away, ideal for an evening centered on performing arts.

  • Wailea Blue Golf CourseTourist attraction

    349 m · 4 min walk

    Golf course a four-minute walk away, providing an ideal setting for golf enthusiasts.

    Practical information

    The concierge’s wordFor a sporty break close by, Wailea Blue Golf Course is just a 4-minute walk away, with an ideal setting if you enjoy golf.

  • Kai Kanani SailingTourist attraction

    503 m · 6 min walk

    Tour agency a six-minute walk away, offering boat excursions around Maui.

    Practical information

    The concierge’s wordA 6-minute walk away, Kai Kanani Sailing offers a sea escape around Maui, ideal for changing pace between two moments at the hotel.

  • Wailea Tennis ClubTourist attraction

    676 m · 8 min walk

    Tennis court an eight-minute walk away, providing facilities for enthusiasts of the sport.

    Practical information

    The concierge’s wordAn 8-minute walk away, Wailea Tennis Club offers an active break if you feel like fitting in a match or some court time during the day.

  • Emerald Golf CourseTourist attraction

    2.0 km · 3 min by car

    Golf course located 1996 meters away, providing a playing experience on a well-maintained course.

    Practical information

    The concierge’s wordIf you’re in the mood for an active break in Maui, Emerald Golf Course offers a well-maintained course, ideal for a round in polished surroundings.

  • Kīhei Boat LandingTourist attraction

    2.8 km · 5 min by car

    Kīhei Boat Landing, a tourist site located 2,763 meters away, offering water activities and boat excursions.

    Practical information

    The concierge’s wordFor an ocean-focused break in Maui, Kīhei Boat Landing is well suited to water activities and boat departures.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Wailea Beach PathPark

    290 m · 3 min walk

    Beach path three minutes' walk away, ideal for seaside strolls and enjoying the coastal scenery.

    Practical information

    The concierge’s wordA 3-minute walk away, Wailea Beach Path is ideal early in the morning or at the end of the day for a seaside stroll.

  • Wailea Beach ParkPark

    363 m · 4 min walk

    Wailea Beach Park, a park featuring green spaces and facilities to enjoy the outdoors.

    Practical information

    The concierge’s wordA 4-minute walk away, Wailea Beach Park is ideal for a green break or some time outdoors when you want nature without going far.

  • Mokapu Beach ParkPark

    923 m · 11 min walk

    Mokapu Beach Park, a park featuring green spaces and walking trails.

    Practical information

    The concierge’s wordFor a quiet break in Maui, head to Mokapu Beach Park when you're in the mood for greenery and an easy stroll.

  • Keawakapu II Beach ParkPark

    1.4 km · 16 min walk

    Keawakapu II Beach Park, a park providing a natural space to relax and enjoy the beach.

    Practical information

    The concierge’s wordFor an easy break between plans, head to Keawakapu II Beach Park to unwind in a natural setting and enjoy the beach.

  • Kamaole Beach Park IIIPark

    3.2 km · 6 min by car

    Kamaole Beach Park III, a park featuring green spaces and swimming areas along the Maui coastline.

    Practical information

    The concierge’s wordFor an easy break between green space and swimming on Maui’s coast, Kamaole Beach Park III suits a relaxed moment well.

  • Makena Landing ParkPark

    3.4 km · 6 min by car

    Makena Landing Park, a park featuring green spaces and walking trails.

    Practical information

    The concierge’s wordFor a green break in Maui, Makena Landing Park is well suited to a quiet stroll among green spaces and walking paths.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Is the Grand Wailea a Waldorf Astoria hotel?

    Grand Wailea, A Waldorf Astoria Resort is a luxury beachfront resort located in Wailea on the island of Maui, managed under the Waldorf Astoria brand of the Hilton group.

  • When did Grand Wailea become Waldorf Astoria?

    The resort joined the Waldorf Astoria portfolio, a Hilton brand, in 2006, officially becoming Grand Wailea, A Waldorf Astoria Resort.

  • Where is Grand Wailea, A Waldorf Astoria Resort located in Maui?

    The address of Grand Wailea is 3850 Wailea Alanui Drive, Wailea, Maui, Hawaii, in direct proximity to Wailea Beach.

  • Is the Grand Wailea directly on the beach?

    Grand Wailea is situated beachfront on Wailea Beach, on the sunny southwest coast of Maui, in the Wailea resort area.

  • What is the distance between the hotel and the airport?

    The resort is approximately 17 miles (27 km) from Kahului Airport (OGG), which typically takes 30 to 40 minutes by car depending on traffic.

  • What is the nearest airport to Grand Wailea and how can I access it?

    The nearest main airport is Kahului (OGG); access to the resort is primarily by car, taxi, shuttle, or private transfer.

Activities & Leisure

  • What is Grand Wailea known for?

    Grand Wailea is especially known for its spectacular pools, family water park, beachfront location on Wailea Beach, and its atmosphere of a grand luxury Hawaiian resort.

  • What movie was filmed at Grand Wailea a Waldorf Astoria Resort?

    Several scenes from the film 'Just Go With It' starring Adam Sandler and Jennifer Aniston were filmed at Grand Wailea in Maui.

  • Does the hotel have a pool?

    A complex of multiple pools and a large water park, featuring slides, a lazy river, and adult areas, is one of the iconic amenities of the resort.

  • What is the beach like in front of Grand Wailea?

    The resort is located directly on Wailea Beach, offering easy access to swimming, sunbathing, and certain water activities supervised by providers.

  • What recreational activities are available on-site at Grand Wailea?

    The resort generally offers activities such as pools, a fitness centre, fitness classes, Hawaiian cultural activities, and sometimes water sports, depending on the season and programming.

Included Services

  • Is Grand Wailea Maui worth it?

    Many reviews highlight the beauty of the site, the pools, and direct access to Wailea Beach, while mentioning high prices and sometimes crowds: the experience is considered very enjoyable but expensive.

  • What services are included in the resort fees at Grand Wailea?

    Services typically included in the resort fees may comprise access to pools, the fitness centre, basic Wi-Fi, and certain activities; details should be confirmed prior to arrival.

  • What services are charged in addition to the room price at Grand Wailea?

    Services such as valet parking, spa, restaurants, special activities, and certain water sports are generally charged separately from the room rate.

Billing & Policies

  • Did Donald Trump ever own the Waldorf Astoria hotel?

    Grand Wailea has never been owned by Donald Trump; the connection with Trump historically relates to another Waldorf Astoria hotel in New York, unrelated to the Maui property.

  • What is the average price per night at Grand Wailea, A Waldorf Astoria Resort?

    Nightly rates vary significantly depending on the season, room category, and occupancy, potentially exceeding 1,000 USD per night in high season for certain rooms.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the rate booked, the period, and the booking channel; some offers are cancellable up to a certain date, while others are non-refundable.

  • Are there any resort fees to pay?

    Resort fees and local taxes generally add to the displayed room rate, sometimes including accommodation tax and other state and local taxes in Hawaii.

  • Is a security deposit required upon arrival at the Grand Wailea?

    A security deposit or a pre-authorisation on a credit card may be requested upon arrival to cover extras and any additional charges during the stay.

Rooms & Amenities

  • Is the Grand Wailea nice?

    The guest rooms and suites at Grand Wailea are generally described as spacious, comfortable, and well-decorated, although some reviews mention signs of wear.

  • What amenities are found in the standard rooms at Grand Wailea?

    The rooms and suites are generally equipped with air conditioning, television, safe, minibar, coffee machine, balcony or terrace, and private bathroom.

  • Are there family suites or villas at Grand Wailea?

    The resort offers suites and villas that provide more space, often with a separate living area, ocean or garden views, and high-end amenities, ideal for families or extended stays.

  • Can a room with an ocean view be booked at Grand Wailea?

    Most rooms offer an ocean, garden, or mountain view; the exact views depend on the category booked.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel, generally in the rooms and common areas; it may be included in the resort fees or charged according to the current pricing policy.

Arrival & Departure

  • Does the hotel have parking?

    The hotel has parking with a paid valet service for guests and visitors, with rates varying depending on the time of year and type of vehicle.

  • Are airport transfers offered?

    Airport transfers can be arranged through external providers; the hotel does not offer a free airport shuttle but the concierge assists in booking taxis or private transfers.

  • What are the check-in and check-out times at Grand Wailea?

    Standard times are generally check-in in the afternoon and check-out in the late morning; these exact times should be confirmed prior to the stay.

  • Can I check in early?

    Early check-in is possible depending on availability upon arrival; if the room is not ready, luggage can be stored and access to common areas, pools, and the beach is generally permitted.

  • Can a late check-out be requested at Grand Wailea and under what conditions?

    A late check-out service may be granted based on availability, sometimes for an additional fee; the request should be made directly at the reception the day before or on the day of departure.

Family & Kids

  • Can we request a baby cot or an extra bed in the room at Grand Wailea?

    Baby cots or extra beds can be provided upon request for certain room categories, subject to availability and sometimes for an additional charge.

  • Is Grand Wailea, A Waldorf Astoria Resort suitable for a family stay?

    Grand Wailea is considered very family-friendly, with suitable pools, activities for children, and an environment designed for families on holiday.

  • Is there a kids club or supervised activities for children at Grand Wailea?

    The resort generally offers a programme or kids club with supervised activities, depending on age and season, to entertain younger guests during their stay.

  • Can connecting rooms be booked for a family at Grand Wailea?

    Connecting rooms or family categories are available, making it easier to accommodate families with multiple children.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in the hotel's restaurants, often with a choice of buffet and à la carte dishes, depending on the season and the package booked.

  • Does Grand Wailea A Waldorf Astoria Resort have a breakfast buffet?

    The resort offers a breakfast buffet in at least one of its restaurants, but details regarding hours, prices, and availability may vary depending on the period.

  • How much is the breakfast buffet at Grand Wailea?

    The price of the breakfast buffet is not fixed and depends on the periods and pricing policies in effect. Please contact the concierge to confirm the details for the day.

  • How many restaurants and bars are available at Grand Wailea?

    Grand Wailea has several restaurants and bars, ranging from casual poolside options to fine dining establishments, including those by renowned chefs.

  • Does the dining offer at Grand Wailea cater to vegetarian or dietary restrictions?

    Vegetarian options and sometimes vegan options are offered in the restaurants, and certain dietary restrictions can be accommodated upon prior request.

Spa & Wellness

  • What type of spa is offered at Grand Wailea, A Waldorf Astoria Resort?

    The Kilolani Spa at Grand Wailea is a full-service spa offering massages, facials, rituals inspired by Hawaiian culture, and high-end wellness facilities.

  • Is there a gym or fitness room at Grand Wailea?

    A well-equipped fitness centre is available for guests, generally included in the resort fees, sometimes with supervised classes or wellness programmes.

  • Are there specific spa or wellness packages at Grand Wailea?

    Wellness or spa packages may be offered, combining treatments, access to facilities, and sometimes additional activities. Please contact the concierge to confirm the details for the day.

Pets

  • Are pets allowed at Grand Wailea, A Waldorf Astoria Resort?

    Pets are generally not allowed at Grand Wailea, with the exception of service animals permitted under current regulations.

  • Are assistance dogs allowed at the Grand Wailea?

    The policy regarding assistance animals generally follows US regulations allowing service animals, with possibly specific conditions on site.

Accessibility

  • Is the Grand Wailea suitable for people with reduced mobility?

    The resort has rooms and common areas designed to be accessible, with facilities adapted for people with reduced mobility, in accordance with US standards.

  • Can a wheelchair-accessible room be booked at the Grand Wailea?

    Accessible rooms with specific amenities, such as adapted showers or grab bars, can be reserved upon request, subject to availability.

  • Are the main facilities of the Grand Wailea (pools, restaurants) accessible?

    Access to the pools, restaurants, and public areas is generally provided for individuals with accessibility needs, with dedicated ramps and elevators.

Sustainability

  • Does the Grand Wailea implement sustainability initiatives?

    The resort promotes sustainability efforts, such as careful management of water and energy, as well as waste reduction initiatives, in line with modern hotel standards.

  • How does the hotel manage water and energy consumption?

    Some practices include limiting linen changes upon request, using more efficient equipment, and sometimes implementing awareness programmes for guests.

  • Does the Grand Wailea support local environmental or community protection initiatives?

    The resort may participate in local actions, such as supporting the community and environmental preservation, in connection with organisations in Maui.

The Concierge answers — Grand Wailea, A Waldorf Astoria Resort

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Kahului Airport and the Grand Wailea, A Waldorf Astoria Resort?

    The concierge can organise private or shuttle transfers between Kahului Airport (OGG) and the Grand Wailea, using a standard vehicle, SUV, or limousine, depending on your needs and flight schedule.

  • How can a transfer with a child car seat be arranged from the airport to the Grand Wailea?

    It is recommended to book a driver or a car with a baby seat in advance to ensure the appropriate equipment and a safe journey between the airport and the resort.

  • Can the concierge assist me in booking a rental car for my stay at the Grand Wailea?

    The concierge can assist in booking a rental car delivered directly to the resort or the airport, depending on your pick-up and drop-off preferences.

  • Can you arrange transport to Lahaina or other towns in Maui from the hotel?

    Transport to other areas of Maui can be organised by taxi, private vehicle, or shuttle, taking into account your excursion or dining schedules.

  • Is it possible to book an early morning transfer to the airport from the Grand Wailea?

    Very early or late transfers can be arranged upon request, coordinated with your flight times and vehicle preferences.

Restaurant Reservations

  • Can you book a table at the restaurants of the Grand Wailea and Wailea?

    Reservations are made through the concierge, who can advise on the hotel restaurants as well as those in Wailea and secure tables at the best times, subject to availability.

  • Can you recommend and book family-friendly restaurants around the Grand Wailea?

    The concierge can suggest child-friendly restaurants with dedicated menus and suitable timings, and make reservations for the family.

  • How can meals with gluten-free or vegan diets be arranged during my stay?

    It is recommended to contact the concierge to inform them of any intolerances or specific diets, in order to choose appropriate restaurants and notify the culinary teams.

  • Is it possible to reserve a table with an ocean view for a romantic dinner at the Grand Wailea?

    The concierge can assist in obtaining a table with an ocean view or on the terrace in certain restaurants, subject to availability on the requested date.

Spa Bookings

  • Can you book treatments at the Kilolani Spa during my stay at the Grand Wailea?

    Reservations for the Kilolani Spa are made through the concierge or the spa, which can advise on suitable treatments and book at desired times, subject to availability.

  • How to organise a couples massage at the Grand Wailea spa?

    The concierge can arrange a couples treatment at the spa by booking double cabins or specific rituals, depending on the options available during the chosen period.

  • Should spa treatments be booked well in advance at the Grand Wailea?

    It is recommended to book treatments in advance during peak periods, with the concierge able to adjust timings according to your activity schedule.

Excursions & Cultural Visits

  • Can you help me organise a day trip on the Road to Hana from the hotel?

    The concierge can organise excursions to the Road to Hana, Haleakalā, or Iao Valley with local guides, in a private vehicle or group tours.

  • Is it possible to book a boat or snorkeling trip from the Grand Wailea?

    Boat trips for snorkeling, whale watching in season, or sunset cruises can be booked through the concierge with partner operators.

  • Can you suggest Hawaiian cultural tours during my stay at the Grand Wailea?

    The concierge can recommend Hawaiian cultural experiences, ukulele classes, visits to local farms or museums, and assist with bookings.

Special Occasions

  • Can you organise a romantic surprise in the room for a marriage proposal at the Grand Wailea?

    The concierge can arrange room decorations, cakes, champagne, and flower petals for an anniversary or a marriage proposal.

  • How to organise a vow renewal or a small wedding ceremony at the Grand Wailea?

    It is possible to plan a private ceremony on the beach or in the gardens, with the concierge coordinating officiants, flowers, music, and photography with specialised partners.

  • Can the concierge help organise a birthday for a child during our stay?

    The teams can prepare personalised touches for a child's birthday, such as balloons or small gifts, based on your budget and the child's age.

Shopping & Luxury Services

  • Can you organise a shopping session in the luxury boutiques near the Grand Wailea?

    The concierge can recommend luxury boutiques in Wailea and arrange transport for a personalised shopping session.

  • Is it possible to have flowers or a personalised gift delivered to my room at the Grand Wailea?

    A delivery service for flowers, gifts, or specific items can be coordinated to be placed in your room or suite at a designated time.

  • Can the concierge help me book a hairdresser or makeup artist for a special event?

    Services such as hairdressing, makeup, or styling can be recommended and booked through the concierge, either on-site or with nearby partners.

Family Activities

  • Can you provide me with the schedule of activities for children and families at the Grand Wailea?

    The concierge can provide information on the family activity programme, kids' clubs, pool hours, and age-appropriate entertainment.

  • Is it possible to organise a family photo shoot on Wailea Beach?

    It is possible to book a professional photographer for a family photo shoot on the beach or in the resort gardens.

Personalized Experiences

  • Can you create a personalised three-day itinerary in Maui starting from the Grand Wailea?

    The concierge can propose a customised itinerary including beaches, hikes, restaurants, and tours, tailored to the length of stay and personal interests.

  • Is it possible to book a private dinner on the beach or an exclusive experience at the Grand Wailea?

    Private experiences such as a beach dinner, surfing lesson, or Hawaiian cooking class can be arranged with local partners, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits