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5★ · Hong Kong

The Ritz-Carlton Hong Kong

九龙柯士甸道西1号, International Commerce Centre (ICC), 1 Austin Rd W, Kowloon, Hong Kong, Hong Kong

4.64.6/52,885 reviews · Google rating
  • Set on the upper floors of the ICC
  • Views over Victoria Harbour
  • Tin Lung Heen, two Michelin stars
  • Tosca di Angelo, one Michelin star

Hotel 5-star in Hong Kong, in the heart of the city, featuring a 2-Michelin-starred restaurant, a 1-Michelin-starred restaurant and harbour views.

Is The Ritz-Carlton Hong Kong mainly worth it for its views and location?

Yes, the hotel stands out for its position on the upper floors of the ICC, overlooking Victoria Harbour.

It suits both couples and business stays, with a smooth arrival experience and easy access to West Kowloon cultural sights.

What is the dress code at The Ritz-Carlton Hong Kong, especially for the restaurants?

Smart attire is recommended throughout the hotel, particularly in the evening.

For Tin Lung Heen and Tosca di Angelo, plan for elegant dress and confirm the current guidance when booking.

Which restaurants should you choose at The Ritz-Carlton Hong Kong?

Tin Lung Heen is the hotel’s Cantonese restaurant, awarded two Michelin stars.

Tosca di Angelo offers Michelin-starred Italian dining. For both, booking ahead is advisable, especially at sought-after times.

A word from the Concierge

The Ritz-Carlton Hong Kong through the Concierge's eyes

The Ritz-Carlton, Hong Kong is a 5★ hotel located in Hong Kong, China, a Ritz-Carlton Reserve property. This hotel offers elegant dining experiences with stunning views. The restaurants Tin Lung Heen and Tosca di Angelo, boasting two and one Michelin stars respectively, serve refined cuisine. The dining spaces are carefully designed, creating a unique atmosphere. Travelers will appreciate the sophisticated ambiance, ideal for couples and business trips. The location on the upper floors of the ICC allows guests to enjoy views of Victoria Harbour. The setting is perfect for an unforgettable stay in Hong Kong. _My tip from the Concierge:_ Book in advance to enjoy the Michelin-starred restaurants.

Why choose The Ritz-Carlton Hong Kong?

The Ritz-Carlton Hong Kong is an exceptional address in Hong Kong, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Set on the upper floors of the ICC
  • Views over Victoria Harbour
  • Tin Lung Heen, two Michelin stars
  • Tosca di Angelo, one Michelin star
  • Elegant dining with panoramic views

Rooms & suites

The hotel at a glance

Services & amenities

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

2 on-site dining venues, including 5 Michelin stars.

  • Tin Lung Heen

    2 Michelin stars

    Restaurant

    Chef: Lau Ping Lui
    Chef: Lau Ping Lui

    Highlights

    • Cantonese
    • Char siew made from Black Spanish Pig
  • 8½ Otto e Mezzo BOMBANA

    3 Michelin stars

    Restaurant

    Chef: Umberto BOMBANA
    Chef: Umberto BOMBANA

    Highlights

    • Italian
    • Chef BOMBANA will feature his signature dishes as well as dishes created only for this showcase.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 2 MICHELIN Stars — Tin Lung Heen
    Guide MICHELIN
    View source
  • 1 MICHELIN Star — Tosca di Angelo
    Guide MICHELIN
    View source

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2011 (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets Not Allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 九龙柯士甸道西1号, International Commerce Centre (ICC), 1 Austin Rd W, Kowloon, Hong Kong

View on the map

Google listing

Guest reviews

4.6 / 5 · 2,885 reviews

2/5Haze Fong

I would like to express my deep disappointment regarding a spa treatment I received at The Ritz-Carlton, Hong Kong. During the treatment, I already felt uncomfortable, and upon completion, I was shocked to find that…

2/5Party

The room is quite old and the interior design is kind of outdated. The view is stunning though. I visited the spa at the Ritz-Carlton for the first time in January. I booked a 180-minute “me time” package, which…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • M+ MuseumCultural landmark

    329 m · 4 min walk

    Art museum a four-minute walk away, showcasing contemporary exhibitions and modern artworks.

    Practical information

    The concierge’s wordA 4-minute walk away, M+ Museum makes a lovely quiet break for an hour between contemporary exhibitions and modern art.

  • Hong Kong Palace MuseumMuseum

    469 m · 6 min walk

    History museum a six-minute walk away, showcasing exhibitions on Hong Kong's cultural heritage.

    Practical information

    The concierge’s wordA 6-minute walk away, the Hong Kong Palace Museum offers an ideal cultural break between plans, centered on Hong Kong’s heritage.

  • West Kowloon Cultural DistrictTourist attraction

    564 m · 7 min walk

    Tourist attraction a seven-minute walk away, dedicated to contemporary culture and arts.

    Practical information

    The concierge’s wordA 7-minute walk away, West Kowloon Cultural District offers a contemporary break of culture and arts, ideal for changing pace.

  • Jenny Bakery Tsim Sha TsuiTourist attraction

    1.5 km · 17 min walk

    Bakery located 1452 meters away, offering a variety of pastries and cookies.

    Practical information

    The concierge’s wordIdeal for a sweet break in Tsim Sha Tsui, with pastries and biscuits to slip into a stroll around the neighborhood.

  • Centre culturel de Hong KongTourist attraction

    1.5 km · 18 min walk

    Cultural center a fifteen-minute walk away, dedicated to promoting the arts and culture in Hong Kong.

    Practical information

    The concierge’s wordFor a cultural break in Hong Kong, head to the Hong Kong Cultural Centre, ideal when you're in the mood for arts and culture.

  • Avenue des StarsTourist attraction

    1.8 km · 3 min by car

    Avenue of Stars, an iconic promenade dedicated to Hong Kong cinema, perfect for a stroll.

    Practical information

    The concierge’s wordFor an easy promenade break, head to the Avenue of Stars when you’re in the mood for a walk with a nod to Hong Kong cinema.

  • Ladies' MarketTourist attraction

    1.9 km · 3 min by car

    Market a nineteen-minute walk away, known for clothing, accessories, and souvenirs.

    Practical information

    The concierge’s wordFor a relaxed shopping break, head to Ladies' Market: clothing, accessories, and souvenirs await just a 19-minute walk away.

  • Hong Kong Observation WheelTourist attraction

    2.0 km · 3 min by car

    Ferris wheel two kilometers away, providing panoramic views of Victoria Harbour and the Hong Kong skyline.

    Practical information

    The concierge’s wordFor a contemplative break, the Hong Kong Observation Wheel offers a lovely panorama over Victoria Harbour and Hong Kong’s skyline.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Tsim Sha Tsui Star Ferry PierMarina

    1.4 km · 16 min walk

    Marina located 1351 meters away, offering opportunities for boat excursions.

    Practical information

    The concierge’s wordIf you’re in the mood for a waterside break, this marina is well suited for a boat excursion from Tsim Sha Tsui.

  • Victoria ParkPark

    3.8 km · 6 min by car

    Victoria Park, an urban park featuring green spaces and recreational facilities.

    Practical information

    The concierge’s wordFor a green break between appointments, Victoria Park offers a simple setting to walk or catch your breath in the city.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Temple Street Night MarketMarket

    1.1 km · 13 min walk

    Lively market 1.1 km away, offering a variety of local products and souvenirs.

  • Central MarketShopping mall

    2.2 km · 4 min by car

    Shopping mall featuring a variety of stores and services, located 2204 meters away.

  • Kai Tak Sports ParkShopping mall

    4.4 km · 8 min by car

    Sports center 4,389 meters away, providing facilities for various sports activities.

Around the hotel

Our full Hong Kong guide

A luxury travel guide to Hong Kong, from Central and its palaces to Victoria Harbour and The Peak: skyline, shopping, Cantonese cuisine, and the Southern Islands.

Read the Hong Kong guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Hong Kong?

    Check-in is generally at 3 PM and check-out at 12 PM, subject to availability and hotel policies.

  • Can I check in early?

    Early check-in may be possible depending on room availability; it is advisable to request it in advance from the hotel.

  • Is it possible to request a late check-out at The Ritz-Carlton Hong Kong?

    Late check-out is granted based on availability and the type of rate booked; a prior request at the reception is recommended.

  • Are airport transfers offered?

    Private transfers can be arranged by the concierge service, with different types of vehicles and additional charges.

  • Does the hotel offer luggage storage before arrival and after departure?

    Luggage storage is generally available at the reception to drop off your bags before check-in or after check-out.

Location & Access

  • Where is The Ritz-Carlton Hong Kong located and in which district is it situated?

    The address is International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong, located in the Tsim Sha Tsui district on the waterfront.

  • What is the distance between the hotel and the airport?

    Hong Kong International Airport is approximately 32 km from the hotel; the drive typically takes 25 to 40 minutes depending on traffic.

  • How can I access the hotel by public transport from the airport or Hong Kong Island?

    The hotel is connected to the MTR via Kowloon Station and to the Airport Express through the Elements complex and the International Commerce Centre.

  • Is the hotel located in the tallest skyscraper in Hong Kong?

    The Ritz-Carlton Hong Kong occupies the upper floors of the International Commerce Centre, one of the tallest skyscrapers in the world and the tallest in Hong Kong.

  • Does the hotel have parking?

    The hotel has private on-site parking, with paid parking options and valet service for staying guests.

Rooms & Amenities

  • At what height are the rooms and suites of the Ritz-Carlton Hong Kong located?

    The rooms and suites start at approximately 400 metres above the ground, offering panoramic views of Victoria Harbour and the Hong Kong skyline.

  • What amenities are found in the hotel rooms and suites?

    The rooms and suites are equipped with luxury bedding, marble bathrooms, flat-screen TV, safe, minibar, and premium toiletries.

  • Does the Ritz-Carlton Hong Kong offer suites and what are their main features?

    Suites of various categories, including harbour view suites and club suites, are offered with varying amenities and sizes.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is generally available free of charge for guests in the rooms and common areas of the hotel.

  • Is the Ritz-Carlton Hong Kong considered the highest hotel in the world?

    The hotel is reputed as one of the tallest establishments in the world and the highest five-star hotel in Hong Kong, but it is not presented as the highest in the world.

Dining

  • What type of breakfast is offered?

    Breakfast is served in the restaurant, featuring an international buffet and à la carte options, including Western and Asian dishes.

  • How much does breakfast cost at the Ritz-Carlton Hong Kong?

    Contact the concierge to confirm the day's arrangements.

  • What are the main restaurants and bars available at the Ritz-Carlton Hong Kong?

    The hotel offers several restaurants, including fine dining establishments with Italian and Cantonese cuisine, as well as a high bar and a lounge.

  • Does the hotel offer afternoon tea with a view of Hong Kong harbour?

    An afternoon tea service is offered in certain areas, with panoramic views of Hong Kong, subject to availability and prior reservation.

  • Can I have meals served in my room at the Ritz-Carlton Hong Kong?

    A 24-hour room service is available for breakfast, meals, and snacks, with an in-room menu.

  • What is the dress code at The Ritz-Carlton Hong Kong for restaurants and bars?

    A smart casual dress code is generally recommended in the restaurants and bars; smart jeans are usually accepted, but overly casual attire may be discouraged.

Spa & Wellness

  • Does The Ritz-Carlton Hong Kong have a spa and what types of treatments are offered?

    A full-service spa is available with facials, massages, sauna, steam room, and relaxation area, located on the upper floors with city views.

  • Does the hotel have a swimming pool?

    An indoor pool is available, typically with spectacular views of Hong Kong, as well as a hot tub.

  • Is there a gym or fitness centre in the hotel?

    A fitness room equipped with modern machines is accessible to guests, sometimes with panoramic views of the bay.

  • Does the hotel offer wellness packages including spa and accommodation?

    Wellness packages combining spa, accommodation, and specific services may be offered, depending on current promotions.

  • What are the opening hours of the spa at The Ritz-Carlton Hong Kong?

    Contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • What leisure activities are available around The Ritz-Carlton Hong Kong?

    The hotel organises various experiences, and the concierge can recommend activities such as Kowloon Park, West Kowloon Cultural District, or Hong Kong Wetland Park.

  • Can the hotel arrange outings or special experiences during my stay?

    Gastronomic experiences, evenings at the OZONE bar, and city activities can be arranged for guests by the concierge team.

  • Are there parks or green spaces easily accessible from The Ritz-Carlton Hong Kong?

    Kowloon Park, located nearby, offers pools, green spaces, and family activities, easily accessible from the hotel.

  • Does The Ritz-Carlton Hong Kong offer evening entertainment or special events for guests?

    Contact the concierge to confirm the day's arrangements.

Family & Kids

  • Is the hotel suitable for families with children and does it offer connecting rooms?

    Connecting rooms and family-friendly amenities may be offered, depending on room category and availability.

  • What children's activities are easily accessible from the Ritz-Carlton Hong Kong?

    Family activities such as visiting Kowloon Park, Hong Kong Disneyland or other sites can be recommended by the concierge.

  • Does the Ritz-Carlton Hong Kong provide baby cots or equipment for young children?

    Baby cots and children's equipment may be available upon request, subject to availability and the hotel's policies.

  • Is there a kids' club or babysitting service offered by the hotel?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at The Ritz-Carlton Hong Kong?

    Pets are generally not permitted at the Ritz-Carlton Hong Kong, in accordance with the establishment's official policy.

  • Can I stay with my dog or cat at the Ritz-Carlton Hong Kong?

    No policy regarding dogs or cats is mentioned, and the official page specifies that pets are not allowed.

  • Are there exceptions for assistance animals within the hotel?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Does the hotel's policy allow smoking in the rooms or common areas?

    The establishment is non-smoking throughout all rooms and indoor spaces, in accordance with its smoke-free policy.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary according to the rate and booking channel; it is necessary to check the policy related to your specific reservation.

  • Are there any occupancy taxes to pay?

    Contact the concierge to confirm the arrangements for the day.

  • What is the average price of a hotel in Hong Kong and where is the Ritz-Carlton Hong Kong located?

    Rates vary according to the season, room type, and events; Hong Kong presents a wide range of prices from standard hotels to palaces like the Ritz-Carlton.

Accessibility

  • Does The Ritz-Carlton Hong Kong have rooms suitable for people with reduced mobility?

    Accessible rooms and suitable facilities are offered; detailed information is available by contacting the hotel directly.

  • Are the common areas of The Ritz-Carlton Hong Kong wheelchair accessible?

    The hotel has elevators and common areas designed to accommodate wheelchair users, subject to confirmation of specific configurations.

  • Does the hotel staff speak multiple languages to assist international guests?

    The staff speaks several languages, including English, Chinese, Mandarin, Japanese, and French, which facilitates welcoming international travellers.

  • Does The Ritz-Carlton Hong Kong offer specific services for visually or hearing impaired guests?

    Contact the concierge to confirm the arrangements for the day.

Sustainability

  • What hygiene and health safety measures are implemented at The Ritz-Carlton Hong Kong?

    The hotel applies high hygiene standards, using disinfectant products, high-temperature laundering, and enhanced health measures.

  • Does The Ritz-Carlton Hong Kong have specific environmental or sustainability policies?

    Some practices include the use of professional cleaning services and protocols to reduce risks, but detailed environmental initiatives are not widely published.

  • Does the hotel offer plastic reduction or recycling programmes for guests?

    Contact the concierge to confirm the arrangements for the day.

Included Services

  • Is The Ritz-Carlton Hong Kong worth it according to traveller reviews?

    Online reviews highlight the service, view, and comfort; many travellers consider the experience to be very high-end, on par with an international palace.

  • What services are included in the room rate at The Ritz-Carlton Hong Kong?

    Wi-Fi, access to the fitness centre, and some basic services are included for staying guests, while the spa, meals, and parking are charged separately.

  • Are additional benefits offered for guests in Club rooms or suites?

    Contact the concierge to confirm the terms of the day.

The Concierge answers — The Ritz-Carlton Hong Kong

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Hong Kong Airport and The Ritz-Carlton Hong Kong?

    The concierge can organise private transfers by limousine or van between Hong Kong International Airport and the hotel, as well as transfers to the ferry terminal or main train stations.

  • Is it possible to book a private driver for several hours to explore Hong Kong?

    The concierge can book a driver for a full day or half-day to discover Hong Kong, with a personalised itinerary based on your interests.

  • Can the concierge help me plan my public transport routes from the hotel?

    The concierge can advise on the best routes by MTR, taxi or Airport Express and provide detailed directions to and from the main districts of Hong Kong.

  • Can you arrange a car rental during my stay at The Ritz-Carlton Hong Kong?

    The concierge can organise car rental with or without a driver, depending on the desired duration and local conditions in Hong Kong.

  • Can the concierge arrange my journey from Hong Kong to Macau from the hotel?

    It is recommended to contact the concierge to arrange transfers to Macau by ferry or helicopter, with assistance for schedules and tickets.

Restaurant Reservations

  • Can you book a table at the fine dining restaurants of The Ritz-Carlton Hong Kong?

    Reservations are made through the concierge, who can secure tables at the hotel's Michelin-starred restaurants, including Tin Lung Heen and Tosca di Angelo, subject to availability.

  • Can the concierge suggest restaurants with a view of the bay and make reservations?

    The concierge can recommend and reserve restaurants with views of Victoria Harbour in Kowloon or on Hong Kong Island, taking into account your budget and culinary preferences.

  • How do I book a brunch or afternoon tea at The Ritz-Carlton Hong Kong?

    Reservations for brunch, afternoon tea, and special culinary experiences within the hotel are preferably made in advance through the concierge.

  • Can you arrange a customised romantic dinner within the hotel?

    The concierge can organise a romantic dinner with a personalised menu, table decor, and possibly a bouquet or cake depending on your occasion.

Spa Bookings

  • How do I book a treatment at The Ritz-Carlton Hong Kong spa before my arrival?

    Reservations are made through the concierge or directly at the spa, ideally before arrival to secure the desired time slots.

  • Can the concierge help me choose a spa package suitable for my stay?

    The concierge can recommend suitable spa and wellness packages, including massages, facials, and access to facilities based on the duration of your stay.

  • Is it possible to book a couple's spa treatment?

    It is recommended to contact the concierge to arrange couple's spa treatments, with a double room and coordinated timings.

Excursions & Cultural Visits

  • Can you arrange a private guided tour of Hong Kong from the hotel?

    The concierge can organise private guided tours of Hong Kong, including the Peak, Central, markets, and historical districts, with an English-speaking or Cantonese-speaking guide.

  • Can the concierge organise a trip to Lantau Island and the Big Buddha?

    The concierge can plan an excursion to Lantau Island including Tian Tan Buddha, Ngong Ping, and possibly Tai O, with transport and tickets.

  • Can you help me organise a cultural visit to the West Kowloon Cultural District?

    It is recommended to contact the concierge to arrange a visit to the West Kowloon Cultural District with advice on museums, galleries, and performances.

Special Occasions

  • Can the concierge prepare a birthday surprise in my suite?

    The concierge can organise birthday celebrations with a personalised cake, floral decorations, champagne, and surprises in the room according to your wishes.

  • Can you help me organise a marriage proposal at the Ritz-Carlton Hong Kong?

    It is recommended to contact the concierge to coordinate a marriage proposal, including staging, photographer, and partial privatisation based on availability.

  • Is it possible to decorate my room for a honeymoon or romantic stay?

    The concierge can arrange bouquets, petals, candles, and other decorations in the room for a romantic stay or honeymoon.

Shopping & Luxury Services

  • Can the concierge organise a luxury shopping session near the hotel?

    The concierge can recommend luxury boutiques in the International Commerce Centre and Tsim Sha Tsui, and possibly arrange private shopping appointments.

  • Can you connect me with a personal shopper in Hong Kong?

    It is recommended to request the concierge for personal shopper or stylist services, depending on the availability of external partners.

  • Can the concierge arrange for gifts or flowers to be delivered directly to my room?

    The concierge can organise the delivery of gifts, flowers, or luxury products to the room for special occasions or business.

Family Activities

  • Can you recommend activities to do with children near the Ritz-Carlton Hong Kong?

    The concierge can suggest child-friendly activities, such as Kowloon Park, Hong Kong Disneyland, or Ocean Park, with assistance for tickets and transport.

  • Can the concierge arrange a visit to Hong Kong Disneyland from the hotel?

    It is recommended to contact the concierge to organise a day at Hong Kong Disneyland, including tickets, transfers, and optimised timings.

Personalized Experiences

  • Can you prepare a personalised itinerary to explore Hong Kong in two days?

    The concierge can create tailored itineraries based on your interests, whether in gastronomy, art, architecture, or Hong Kong nightlife.

  • Can the concierge arrange a private cruise on Victoria Harbour at sunset?

    It is recommended to request the concierge to organise a private evening cruise on Victoria Harbour, with transfer from the hotel.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits