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5★ · Singapore

Mandarin Oriental, Singapore

5 Raffles Ave., Singapore 039797, Singapore

4.64.6/57,510 reviews · Google rating
  • Steps from Marina Bay
  • Views over Singapore’s city skyline
  • In the heart of the city
  • Lively area near major attractions

Hotel 5-star in Singapore, Singapore, in the heart of Singapore, featuring Marina Bay views, Mandarin Oriental service and an urban setting.

Where is Mandarin Oriental, Singapore located, and what can you reach on foot nearby?

The hotel is near Marina Bay, in a central and lively part of Singapore. It suits both business trips and leisure stays.

On foot, you can easily reach Esplanade, the ArtScience Museum, the Merlion, the Singapore Flyer and National Gallery Singapore. A twilight walk around Marina Bay works especially well from here.

How do you get to Mandarin Oriental, Singapore from the MRT?

The hotel has a central location near Marina Bay, which makes public transport access straightforward. The easiest approach is to head for an MRT stop in the Marina Bay area, then continue on foot or by taxi.

For a smoother arrival, especially with luggage or a late check-in, the Concierge can guide you to the most practical route.

Does Mandarin Oriental, Singapore have a spa and strong dining options?

Yes. The hotel has a spa, restaurant, bar and breakfast service, with an overall setup that balances city pace and downtime.

Dining is broad, from Japanese and Italian to Cantonese and French cuisine. For the spa, it is best to book ahead if you want a specific time slot.

A word from the Concierge

Mandarin Oriental, Singapore through the Concierge's eyes

The Mandarin Oriental, located in Singapore, embodies the elegance of a 5★ hotel in the heart of the city. This Mandarin Oriental property is near Marina Bay, offering stunning views of the urban landscape. The area is vibrant, with many attractions nearby, making it an ideal choice for both business and leisure travelers. What sets this hotel apart is its commitment to impeccable service and a sophisticated atmosphere. Guests appreciate the blend of modern comfort and traditional touches. The elegant setting invites relaxation after a busy day. Common areas are thoughtfully designed to promote conviviality and well-being. Before you go, know that the ambiance is suitable for couples and business travelers. The facilities cater to relaxing stays or professional meetings. Peak periods occur during winter months, so plan your visit accordingly. _My tip from the Concierge:_ book your spa treatment in advance to secure your slot, as treatments are highly sought after by guests.

Why choose Mandarin Oriental, Singapore?

Mandarin Oriental, Singapore is an exceptional address in Singapore, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Steps from Marina Bay
  • Views over Singapore’s city skyline
  • In the heart of the city
  • Lively area near major attractions
  • Modern comfort with traditional touches

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the skyline

    Beginning the day with the city as a backdrop immediately sets the tone of the stay. With morning light over Marina Bay and the gentler rhythm of the early hours, this moment offers a calm way into Singapore. Ideal before meetings, sightseeing or waterfront walks, it combines comfort, urban perspective and the feeling of a well-composed start.

    IncontournableIncluded in your stay
  • Personalised spa wellness ritual

    In a city where days can be intense, reserving a spa treatment creates a genuine pause. The experience suits couples as much as business travellers looking to decompress between demanding sequences. It is best planned before arrival, as preferred timings are often in demand, allowing the treatment to become part of the stay’s rhythm rather than an afterthought.

    À réserver en avanceReservation required
  • Twilight walk around Marina Bay

    One of the most natural pleasures from the hotel is to head out on foot at the end of the day and reach Marina Bay as the city changes light. Simple though it may seem, the experience captures Singapore well: architecture, water, fluid movement and a sense of order. It can precede dinner, extend a working day or become a daily ritual during the stay.

    Included in your stay
  • A frictionless business stay

    For business travellers, the signature experience often lies less in a dramatic moment than in a sequence of services delivered seamlessly: a smooth late arrival, a room that supports work, useful laundry, a well-managed wake-up call, concierge assistance and quick access to the city’s main hubs. The hotel then comes fully into its own as an elegant, central and reassuring working base.

    BusinessIncluded in your stay
  • Urban escape for two

    Mandarin Oriental, Singapore lends itself especially well to a stay for two built around a balance of energy and retreat. City views, a Marina Bay walk, a spa pause, dinner nearby and a return to a quieter atmosphere create a distinctly contemporary escape, where romance comes less from seclusion than from the quality of time shared.

    Included in your stay
  • Tailored concierge guidance in the heart of Singapore

    In a city that is dense yet remarkably organised, the true value of concierge service lies in turning possibilities into a coherent itinerary. Neighbourhood advice, daily logistical support, last-minute adjustments and recommendations tailored to the traveller’s profile make Singapore easier to experience. It is a discreet but decisive advantage for those wishing to optimise time without becoming rigid.

    Service signatureIncluded in your stay

Restaurants & bars

8 on-site dining venues, including 3 Michelin stars.

  • Zuicho

    1 Michelin star

    Restaurant

    Chef: Kenji Takahashi
    Chef: Kenji Takahashi

    Highlights

    • Japanese
    • an immersive and interactive Japanese fine dining culinary experience
    Practical information

    The concierge’s wordFor an immersive, interactive Japanese evening, book Zuicho: Chef Kenji Takahashi’s Michelin-starred table is well worth it.

  • BAY@5

    Bar

    Highlights

    • evening drinks overlooking Marina Bay
    Practical information

    The concierge’s wordFor evening drinks with Marina Bay as your backdrop, head to BAY@5—the right spot to stretch the day a little longer.

  • The Mandarin Cake Shop

    Highlights

    • a pastry boutique serving handcrafted sweets
    Practical information

    The concierge’s wordFor a refined sweet break, head to The Mandarin Cake Shop: a pastry boutique devoted to handcrafted sweets.

  • Lobby Lounge

    Lounge

    Highlights

    • a cosy lounge setting for afternoon tea indulgence
    Practical information

    The concierge’s wordFor a cosy break, head to the Lobby Lounge and treat yourself to a gentle afternoon tea.

  • MO BAR

    Bar

    Highlights

    • Curated cocktails with stunning views of city skyline
    Practical information

    The concierge’s wordFor a drink that matters, head to MO BAR: refined cocktails and superb skyline views, perfect for starting the evening.

  • Dolce Vita

    Restaurant

    Chef: Roberto
    Chef: Roberto

    Highlights

    • Italian
    • curating a menu of reinvented classics with his signature culinary flair
    Practical information

    The concierge’s wordAt Dolce Vita, let Roberto lead the way: his reinvented Italian classics have that extra touch of elegance that often makes all the difference.

  • Cherry Garden by Chef Fei

    Restaurant

    Chef: Chef Fei
    Chef: Chef Fei

    Highlights

    • Cantonese
    • stir-fried Xisha Island lobster with garlic soy sauce boasts bouncy flesh and briny sweetness
    Practical information

    The concierge’s wordAt Cherry Garden by Chef Fei, go for the Cantonese cooking and the Xisha Island lobster stir-fried in garlic soy sauce—superb.

  • Le Normandie

    2 Michelin stars

    Restaurant

    Chef: Arnaud Dunand-Sauthier
    Chef: Arnaud Dunand-Sauthier

    Highlights

    • French
    • sophisticated French cuisine
    Practical information

    The concierge’s wordFor a standout French table in Singapore, Le Normandie, with two Michelin stars, elegantly showcases Arnaud Dunand-Sauthier’s sophisticated French cuisine.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
1987 (Wikidata)
Architects
John Portman, John C. Portman Jr. (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

2 days or less 1 night charge; 14 days for special Suites

Free cancellation up to 48 hours before arrival

Location & access

Address: 5 Raffles Ave., Singapore 039797

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 7,510 reviews

5/5Julie Jarrett

One of the best hotels I have stayed at. The buffet breakfasts were amazing a large variety and quality was outstanding. The pool was so refreshing. I loved the slippers and are still using them for the rest of my…

5/5suki pang

The location, very friendly staffs, comfy bed. A big shout out to Jenny and housekeeping team for the lovely decoration done for my daughter’s room. Everything looked beautiful and welcoming, and it made her event even…

5/5A C

The housekeeping team was exceptional in keeping our room clean and fulfilling our requests for 4 nights. The complimentary breakfast was delicious and had a wide variety of healthy options (steamed fish/veggies)…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Esplanade - Theatres on the Bay, SingaporePerforming arts

    252 m · 3 min walk

    Performance arts theater three minutes' walk away, featuring distinctive architecture and dedicated to the performing arts.

    Practical information

    The concierge’s wordA 3-minute walk away, Esplanade makes an ideal cultural break at the end of the day, especially if you enjoy distinctive architecture and performing arts.

  • ArtScience MuseumMuseum

    597 m · 7 min walk

    Museum a seven-minute walk away, dedicated to the intersection of art, science, culture, and technology.

    Practical information

    The concierge’s wordA 7-minute walk away, the ArtScience Museum makes a stimulating break if you feel like exploring the dialogue between art, science, culture, and technology.

  • MerlionTourist attraction

    604 m · 7 min walk

    Iconic fountain a seven-minute walk away, representing a blend of lion and fish, a symbol of Singapore.

    Practical information

    The concierge’s wordA 7-minute walk away, the Merlion makes a short stop to take in a symbol of Singapore between appointments or before a stroll.

  • Singapore FlyerTourist attraction

    669 m · 8 min walk

    Ferris wheel an eight-minute walk away, providing a panoramic view of the city of Singapore.

    Practical information

    The concierge’s wordFor a panoramic break over Singapore, the Singapore Flyer is an 8-minute walk away, ideal at the end of the day or for a first sense of place.

  • Galerie nationale de SingapourMuseum

    674 m · 8 min walk

    Art museum an eight-minute walk away, showcasing artworks from the Asian region.

    Practical information

    The concierge’s wordAn 8-minute walk away, the National Gallery Singapore makes a calm break if you feel like exploring art from the Asian region.

  • CHIJMESTourist attraction

    770 m · 9 min walk

    Tourist attraction a nine-minute walk away, featuring historic architecture and leisure spaces.

    Practical information

    The concierge’s wordA 9-minute walk away, CHIJMES offers a break between historic architecture and leisure spaces, ideal in the late afternoon or for an easy stroll.

  • Marina Bay SandsTourist attraction

    862 m · 10 min walk

    Marina Bay Sands, an iconic hotel complex, is a tourist site to visit for its unique architecture.

    Practical information

    The concierge’s wordFor an urban break, stop by Marina Bay Sands if you like contemporary architecture and places that set the tone for a neighborhood.

  • Musée national de SingapourMuseum

    1.2 km · 14 min walk

    Museum 1.2 km away, showcasing the history and culture of Singapore through various exhibitions.

    Practical information

    The concierge’s wordFor a cultural break, head to the National Museum of Singapore: its exhibitions trace Singapore’s history and culture with clarity.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Merlion ParkPark

    615 m · 7 min walk

    Park a seven-minute walk away, providing a pleasant green space in the heart of the city.

    Practical information

    The concierge’s wordFor a green break without going far, Merlion Park is a 7-minute walk away, handy for catching your breath in the heart of the city.

  • Cloud ForestBotanical garden

    1.3 km · 15 min walk

    Botanical garden to visit, featuring a variety of plants and natural spaces.

    Practical information

    The concierge’s wordFor a green break in Singapore, Cloud Forest is well suited to a relaxed visit for plant lovers and anyone drawn to natural spaces.

  • Supertree GroveGarden

    1.3 km · 15 min walk

    Garden located 1264 meters away, providing an immersive experience in nature with unique plant structures.

    Practical information

    The concierge’s wordFor a change of scene, head to Supertree Grove when you're in the mood for immersive nature and distinctive plant-covered structures.

  • Jardins de la BaieGarden

    1.3 km · 15 min walk

    Gardens by the Bay, a modern garden featuring horticultural installations and landscape sculptures.

    Practical information

    The concierge’s wordFor a calm break, head to Gardens by the Bay: a modern garden with horticultural installations and landscaped sculptures.

  • Fort Canning ParkPark

    1.3 km · 16 min walk

    Fort Canning Park, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green city break, head to Fort Canning Park for a peaceful stroll among green spaces and walking paths.

  • Fort Canning Tree TunnelPark

    1.4 km · 17 min walk

    Park 1.4 km away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFort Canning Tree Tunnel is a green pause, ideal for catching your breath between plans and enjoying a quiet moment in nature.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Clarke QuayShopping mall

    1.2 km · 15 min walk

    Shopping mall 1.2 km away, featuring a variety of shops and restaurants.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Can I check in early?

    Check-in from 3 PM and check-out before 12 PM. An early check-in may be charged depending on availability.

  • Is late check-out allowed?

    Late check-out is possible subject to availability and may incur charges. The request is handled at the reception on the day of departure.

  • From what time can we arrive at the hotel and until what time must we leave the room?

    Check-in and check-out are handled at the reception 24/7. Times may vary depending on occupancy and special requests.

Location & Access

  • Where is Mandarin Oriental, Singapore located?

    The hotel is located at 5 Raffles Avenue, Marina Square, Singapore 039797. It is in the Marina Bay area, facing the Esplanade.

  • How to get to Mandarin Oriental, Singapore from the MRT?

    Promenade and Esplanade are the nearest MRT stations according to published travel sources. The pedestrian access from the Marina Bay area is direct.

  • What is the distance between the hotel and the airport?

    The distance from Changi Airport is approximately 20 minutes by car according to the hotel. Kayak also indicates about 10.1 miles from Changi.

Rooms & Amenities

  • What amenities are found in the rooms?

    The rooms are equipped with free Wi-Fi, a television, and a minibar. The exact categories vary depending on the room or suite booked.

  • Do the rooms have a safe?

    Yes, a safe is generally provided in the rooms of a hotel of this level, but the provided information does not explicitly confirm it. Contact the concierge to confirm the arrangements for the day.

  • Are the rooms smoking or non-smoking?

    The rooms are non-smoking in the standard categories of the hotel. The specific arrangements may differ depending on the type of room.

  • Do the rooms have a view of Marina Bay?

    The rooms and suites vary in size, view, and level of amenities. The most recent renovations have modernised the spaces facing Marina Bay.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the hotel and in the rooms. Expedia mentions free in-room Wi-Fi.

  • Does the hotel have parking?

    Yes, parking is free for guests according to Kayak and Expedia. The parking entrance is through the Marina Square complex.

  • Does the hotel have a pool?

    Yes, an outdoor pool is available on site. Expedia also mentions a children's pool.

  • Does Mandarin Oriental, Singapore have a pool?

    The hotel does have an outdoor pool on site. Expedia also confirms a children's pool.

  • Does Mandarin Oriental, Singapore offer free parking?

    The hotel offers free parking for guests according to several booking sources. The parking is linked to the Marina Square complex.

  • Is the Wi-Fi available in the hotel?

    Free Wi-Fi is available in the rooms and throughout the property. Expedia explicitly mentions it in the included services.

  • Are airport transfers offered?

    Airport transfers are not indicated as a standard included service in the provided sources. Please contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is offered on site, with a buffet service according to booking platforms. The hotel also has several restaurants for other meals.

  • How many restaurants are there in the hotel?

    Yes, the hotel has several restaurants on site. Expedia mentions 5 restaurants, with international cuisines and all-day dining service.

  • Is there a bar or lounge to have a drink?

    Yes, bars are present in the establishment. Expedia mentions 2 bars on site.

  • Is room service available 24 hours a day?

    Room service is available in the hotel's dining options. The hours should be confirmed at the time of stay.

  • What types of cuisine are served at the hotel?

    The hotel offers an international dining selection with several outlets. The specialty menus depend on the chosen restaurant.

Spa & Wellness

  • What treatments are offered at the spa?

    The hotel's spa offers wellness treatments and massages. The hours and treatment menus should be confirmed at the time of booking.

  • Does the hotel have a gym?

    Yes, a fitness centre is available. Expedia also indicates yoga classes and fitness classes.

  • Is the spa and gym accessible every day?

    The spa and fitness centre are among the hotel's facilities. Access times may vary depending on occupancy and reserved services.

Activities & Leisure

  • What are the main leisure activities at the hotel?

    The hotel offers leisure activities such as the pool and fitness. Its location also allows easy access to Marina Bay and nearby attractions.

  • What attractions are near the hotel?

    Yes, the hotel is close to Singapore Flyer, Esplanade, and Suntec City. These sites are accessible on foot or by a short taxi ride.

  • Can we go shopping or walk around from the hotel?

    The hotel is connected to a shopping centre and is suitable for urban stays. Outdoor activities can be arranged in the vicinity.

Family & Kids

  • Is the hotel suitable for families with children?

    Yes, the hotel is family-friendly. Expedia describes it as a family-friendly establishment and it offers a children's pool.

  • Are there specific facilities for children?

    A children's pool is available according to Expedia. Additional family amenities must be confirmed at the time of booking.

  • Can we get a baby cot or connecting rooms?

    Requests for baby cots or connecting rooms are subject to availability. Please contact the concierge to confirm the arrangements on the day.

Pets

  • Are pets allowed at Mandarin Oriental, Singapore?

    Pets are not allowed in this establishment according to Expedia. This is a strict hotel policy.

  • Does the hotel offer services for pets?

    The hotel does not indicate any dedicated services for pets. Travellers with pets should arrange alternative accommodation.

  • Are assistance animals allowed?

    The access conditions for assistance animals are not specified in the provided results. Please contact the concierge to confirm the arrangements on the day.

Accessibility

  • Is the hotel accessible for people with reduced mobility?

    The hotel is located in an accessible complex and is connected to the Marina Square shopping centre. Specific accessibility features are not detailed in the provided sources.

  • Are there wheelchair-accessible rooms?

    The exact facilities for wheelchair access are not detailed in the provided sources. Please contact the concierge to confirm the arrangements on the day.

  • Is access to the hotel convenient with a stroller or wheelchair?

    The main access is from Marina Square and the walking distances to nearby stations are short. Specific accessibility needs should be confirmed prior to arrival.

Billing & Policies

  • What is the price of a night at Mandarin Oriental, Singapore?

    Prices vary depending on the dates and the chosen offer. Expedia shows rates starting from a variable amount including taxes and fees, depending on the period.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the rate booked and the booking platform. They are displayed at the time of purchase and should be reviewed before payment.

  • Are there any occupancy taxes to pay?

    Taxes and fees may apply depending on the booking channel. Expedia indicates rates including taxes and fees in certain offers.

  • What payment methods are accepted?

    Payment is made according to the cards accepted by the hotel or the booking platform. The exact terms depend on the rate and the time of booking.

  • How many stars is Mandarin Oriental Singapore?

    Mandarin Oriental, Singapore is a 5-star hotel according to its official presentation and KAYAK. It is not a 7-star establishment.

  • Who is Mandarin Oriental owned by?

    The hotel is owned by the Mandarin Oriental Hotel Group, and the brand is under the Jardine Matheson group. The exact shareholding of the parent company may change.

  • What happened to the Mandarin Oriental hotel?

    The hotel is rated 5 stars on its official website. Rumours of destruction or replacement do not concern the current establishment in Singapore.

  • Is Mandarin Oriental Singapore worth it?

    Mandarin Oriental, Singapore is a 5-star hotel located at Marina Bay, in Marina Square. It is presented as a benchmark luxury hotel in the city.

Sustainability

  • Does the hotel implement sustainable practices?

    The establishment highlights sustainability commitments on its official website. Operational details should be verified directly with the hotel for your stay.

  • What ecological initiatives are implemented on-site?

    Environmental programmes vary by hotels in the group. Local actions for water, energy, and waste are not detailed in the provided sources.

  • Does the hotel limit single-use plastics?

    Policies for reducing plastics and recycling are not specified in the provided results. Contact the concierge to confirm the current practices.

The Concierge answers — Mandarin Oriental, Singapore

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can a private transfer be arranged from Changi Airport?

    The concierge can organise a private transfer from Changi Airport or a limousine ride upon request. The meeting point and the fare must be confirmed at the time of booking.

  • What is the best MRT route to reach the hotel?

    It is recommended to ask the concierge for the simplest route from the nearest MRT station based on your arrival time. Connections may vary depending on construction or traffic.

  • Can the concierge book a private driver for city travel?

    The concierge can coordinate a taxi, a ride-hailing service, or a car with a driver according to your schedule. Availability depends on the time and level of demand.

Restaurant Reservations

  • Can you book a table at a fine dining restaurant in Marina Bay?

    Reservations are made through the concierge for highly sought-after tables, especially during peak hours. An early request increases the chances of securing the desired time.

  • Can a table with a view or specific dietary preferences be requested?

    The concierge can communicate your dietary preferences to the restaurant, such as a quiet table or a menu without certain ingredients. Acceptance depends on the restaurant's policies and its capacity on the day.

  • Can the concierge secure a last-minute reservation?

    It is recommended to contact the concierge as soon as the date is set for evening dinners or popular brunches. Some venues require a credit card guarantee.

Spa Bookings

  • How can a massage or treatment at the hotel spa be booked?

    The concierge can book a treatment at the spa and suggest time slots based on availability. Treatments at the end of the day are generally booked first.

  • Can a couples treatment be arranged at the spa?

    Couples' reservations can be coordinated with suitable cabins if available. The concierge can check for the most favourable timings.

  • Can the spa customise treatments to specific needs?

    It is recommended to indicate any particular needs before booking, such as a prenatal treatment or specific pressure intensity. The spa will then confirm compatible options.

Excursions & Cultural Visits

  • Can a guided tour of the Singapore Flyer and Marina Bay be booked?

    The concierge can organise a guided tour of Singapore's iconic sites, based on your interests and length of stay. Timings are to be confirmed with the local operator.

  • Can the concierge organise a cultural outing in the colonial district?

    The concierge can suggest cultural itineraries to museums and historic districts. Entry tickets and timings must be confirmed at the time of the request.

  • Can a customised half-day excursion be arranged?

    It is recommended to request a tailored itinerary if you wish to combine a museum visit, a walk, and a photo stop. The concierge adjusts the route according to the weather and desired duration.

Special Occasions

  • Can an in-room birthday celebration be organised?

    The concierge can prepare a birthday surprise with decorations, a cake, or flowers depending on availability. Requests should be made in advance to ensure coordination.

  • Can the concierge assist with a marriage proposal?

    The concierge can help plan a discreet marriage proposal or a more elaborate setup. Logistical details are confirmed based on the chosen location and timing.

  • Is it possible to request romantic decorations upon arrival?

    Requests for decorated rooms are generally accommodated with prior notice. The concierge can clarify what is possible based on the room category and arrival time.

Shopping & Luxury Services

  • Where can luxury shopping be done near the hotel?

    The concierge can recommend luxury boutiques at Marina Bay, Orchard Road, or nearby shopping centres. Some stores offer a personal shopper service upon request.

  • Can a tailoring or express laundry service be requested?

    The concierge can arrange for laundry or tailoring services through the hotel’s providers. Timings depend on the garment and the drop-off time.

  • Can the concierge assist in purchasing a high-end gift?

    It is possible to request the concierge for a prestigious gift, a bouquet, or a specific bottle. Availability depends on the supplier and the ordering time.

Family Activities

  • What family activities does the concierge recommend in Singapore?

    The concierge can suggest child-friendly outings, such as interactive attractions or short walks. Activities are chosen based on the children's ages and the weather.

  • Can tickets for a family attraction be booked through the concierge?

    The concierge can assist in booking tickets for popular family sites. It is advisable to book early during weekends and school holidays.

  • Can the concierge arrange a babysitting service?

    Babysitting requests or equipment for children must be confirmed directly with the hotel. The concierge can guide towards the available services during the stay.

Personalized Experiences

  • Can a personalised itinerary be requested for a 24-hour stay?

    The concierge can create a tailored programme including restaurants, spa, and private tours. The quote depends on the duration, number of participants, and chosen providers.

  • Can the concierge create a customised experience around art or gastronomy?

    It is recommended to request a private experience based on a specific theme, such as gastronomy, art, or architecture. The concierge then coordinates the appropriate providers.

  • Can a private experience at sunset be requested?

    The concierge can prepare a special request related to a specific time, view, or occasion. Availability is confirmed on a case-by-case basis.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits