Island Shangri La, Hong Kong

Check-in is generally possible in the afternoon and check-out in the late morning, depending on the conditions of Island Shangri-La, Hong Kong. Contact the concierge to confirm the arrangements for the day.

Early check-in may sometimes be offered, subject to room availability and possible additional charges. Contact the concierge to confirm the arrangements for the day.

A late check-out may be granted depending on hotel occupancy and the category of room booked, often with an additional charge beyond a certain time. Contact the concierge to confirm the arrangements for the day.

Luggage storage is provided by the porter service, allowing guests to leave their bags before check-in or after check-out. Contact the concierge to confirm the arrangements for the day.

Car or limousine transfers may be offered by the hotel to and from the airport, subject to prior reservation. Contact the concierge to confirm the arrangements for the day.

Island Shangri-La, Hong Kong is located above the Pacific Place shopping centre, in Admiralty, on Hong Kong Island, with direct access from 88 Queensway.

The MTR Admiralty station is directly connected to the Pacific Place complex, providing quick access to the metro from the hotel.

Hong Kong International Airport is approximately 35 kilometres from Island Shangri-La, taking about 30 to 45 minutes by car depending on traffic.

From the airport, access to the hotel can be made by taxi, limousine, bus, or via the Airport Express combined with the MTR to Admiralty. Contact the concierge to confirm the arrangements for the day.

Island Shangri-La is located on Hong Kong Island, within the Pacific Place complex in Admiralty, in a central area of offices, shops, and restaurants.

Island Shangri-La, Hong Kong offers 544 luxurious rooms and suites, including rooms with views of the peak or the harbour, Horizon Club rooms, and several categories of suites.

The rooms are equipped with king or twin beds, marble bathrooms, premium toiletries, a desk, television, and modern amenities, depending on the chosen category.

Some Horizon Club rooms and suites provide access to the Horizon Club Lounge, with additional benefits such as breakfast, drinks, and dedicated services.

Daily housekeeping is provided, with the option for evening service and additional attention in higher categories.

Wi-Fi is available free of charge in the rooms and common areas of Island Shangri-La, Hong Kong, for staying guests.

The stay generally includes access to common areas, reception services, the fitness centre, and the outdoor pool, depending on the terms of the booked rate.

Some rates include breakfast or Horizon Club access, while others are room-only, depending on the chosen offer.

Additional services such as laundry, 24-hour room service, and transfers may be offered with separate billing.

Breakfast is generally offered as an international buffet in the hotel restaurant, featuring Asian and Western specialities, and sometimes à la carte options.

Island Shangri-La, Hong Kong offers several restaurants and bars, including a selection of Chinese and international cuisine and a bar with a view, depending on the periods and ongoing renovations.

A buffet is offered in one of the hotel's restaurants, featuring a varied selection of international and local dishes, depending on the schedule and service hours.

Room service is available, allowing guests to order food and drinks to their room, with a specific menu and detailed hours provided on-site.

The Island Shangri-La features a spa and wellness centre, offering various treatments and massages in private rooms or dedicated areas, subject to availability.

A fitness centre equipped with modern machines is accessible to guests, generally open every day with extended hours.

The hotel has an outdoor swimming pool, accessible to residents, with defined hours and a view of the city.

Specific wellness programmes or treatments may be offered, including massages, facials, and other therapies, by reservation.

The hotel is located in the Pacific Place complex, connected to a high-end shopping centre with numerous shops and restaurants within walking distance.

Concierge services are available to arrange tours of Hong Kong, excursions, ticket bookings, and various activities.

The hotel's central location allows for easy access to attractions such as Victoria Peak, Central, Wan Chai, and Tsim Sha Tsui via MTR or taxi.

Meeting and reception spaces are available for private or professional events, with tailored configurations and services.

Baby cots and children's amenities can be offered in certain rooms, upon prior request at the time of booking.

Families can stay in connecting rooms or suites, depending on availability and the desired configuration.

Children's menus or suitable options may be offered in the hotel restaurants, depending on the current menu and services.

Childcare services may be provided through licensed providers, but must be arranged in advance. Please contact the concierge to confirm the arrangements for the day.

Pets are generally not accepted at Island Shangri-La, Hong Kong, except for specific provisions if applicable.

It is recommended to check directly with the hotel if exceptions exist for certain assistance animals needed by specific guests. Please contact the concierge to confirm the arrangements for the day.

No pet sitting or walking services are highlighted by Island Shangri-La, Hong Kong in its usual offerings.

Pets are not included among the standard options accepted by the establishment's general policy, which focuses on welcoming people.

The complex includes parking, used by visitors to Pacific Place and hotel guests, with direct access to the lifts of Island Shangri-La.

The building is served by numerous lifts, allowing access to guest floors and public areas, in accordance with modern accessibility standards.

Rooms adapted for people with reduced mobility may be available, designed to facilitate access and use of the facilities. Contact the concierge to confirm the arrangements for the day.

Access to the Pacific Place complex is level or via escalators and lifts, facilitating movement for people with specific needs.

Island Shangri-La, Hong Kong is classified as a five-star luxury hotel within the Shangri-La Hotels and Resorts brand.

The cancellation policy varies depending on the rate type and period, ranging from flexible conditions to non-refundable offers. Contact the concierge to confirm the arrangements for the day.

Local taxes, including the government service tax, may be added to the room price, depending on the regulations in force in Hong Kong. Contact the concierge to confirm the arrangements for the day.

Payment for stays is generally made by international credit card or cash, with a deposit required upon arrival.

A smart casual dress code may be recommended in certain restaurants or bars of the hotel, particularly in the evening. Contact the concierge to confirm the arrangements for the day.

Island Shangri-La, Hong Kong is undergoing phased renovations, modernising rooms, suites such as the Hong Kong Suite, lifts, and common areas.

The ongoing renovation includes modernisation of technical facilities and equipment, contributing to better energy efficiency of the building.

The Shangri-La group communicates commitments to social and environmental responsibility, integrated into the daily management of its establishments. Contact the concierge to confirm the arrangements for the day.

The modernisation of the lifts and technical systems allows for better optimisation of consumption, as part of the renovation project of the Island Shangri-La.