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5★ · Madrid

Hotel Urban Madrid

Cra de S. Jerónimo, 34, Centro, 28014 Madrid, Espagne, Madrid

4.54.5/52,105 reviews · Google rating
  • In the heart of Madrid
  • Close to cultural and historic sights
  • Modern architecture and contemporary design
  • Member of Small Luxury Hotels of the World

Hotel 5-star in Madrid, in the heart of Madrid, featuring 24-hour concierge, tailor-made cultural itineraries and contemporary design.

Where is Hotel Urban Madrid, and what can you reach on foot nearby?

Hotel Urban Madrid is set in the heart of Madrid, in a practical location for exploring the city on foot.

Several cultural sights are within easy walking distance, including Círculo de Bellas Artes, the Thyssen-Bornemisza Museum and the Prado Museum.

How many restaurants and bars are there at Hotel Urban Madrid?

The hotel has four dining and bar venues.

These include CEBO, GLASS BAR, THE URBAN TERRACE and the HIDDEN WINE CELLAR.

Which room should you choose at Hotel Urban Madrid for a stay in central Madrid?

The right choice mainly depends on your pace of stay, budget and preferred amount of space.

For a short city break, choose a comfortable room as a practical base. For a longer stay, ask the Concierge which category suits you best.

A word from the Concierge

Hotel Urban Madrid through the Concierge's eyes

Hotel Urban Madrid is located in the heart of Madrid, Spain. This 5★ hotel is near the main cultural and historical attractions of the city. Its modern architecture and contemporary design make it a popular choice for travelers seeking comfort and elegance. As a member of Small Luxury Hotels of the World, it provides a unique experience for visitors. What sets this hotel apart is its refined atmosphere and attention to detail. The common areas are tastefully decorated, creating a warm and welcoming ambiance. The establishment offers high-end services tailored to guests' needs. Whether for business trips or romantic getaways, Hotel Urban Madrid caters to all expectations. Before you go, know that the hotel is well-suited for couples and business travelers. Proximity to public transport makes accessing tourist sites easy. The best time to visit Madrid is in spring and autumn when the weather is pleasant. _My tip from the Concierge: consider booking in advance to take advantage of the best offers and secure your stay at this popular hotel._

Why choose Hotel Urban Madrid?

Hotel Urban Madrid is an exceptional address in Madrid, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Madrid
  • Close to cultural and historic sights
  • Modern architecture and contemporary design
  • Member of Small Luxury Hotels of the World
  • Thoughtfully designed shared spaces

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • City breakfast before the museums

    Beginning the day at the hotel before heading towards Madrid’s major cultural landmarks is one of the stay’s simplest pleasures. This experience centres on an unhurried morning in a polished setting, with the comfort of a central address that makes it easy to reach the city’s historic and artistic districts afterwards.

    Idéal couplesIncluded in your stay
  • Cultural walking escape from the hotel

    Thanks to its location in the heart of Madrid, Hotel Urban Madrid is especially well suited to discovering the city’s cultural and historic sights on foot. The experience is about setting out directly from the hotel and shaping a day around heritage, architecture, emblematic squares and café pauses, without relying on complicated logistics.

    Au cœur de MadridIncluded in your stay
  • A calm return after the city

    After a day of visits, meetings or walks, returning to the composed atmosphere of a contemporary hotel in central Madrid becomes an experience in itself. Thoughtfully designed shared spaces, turndown service and the comfort of a five-star address shape this transition between the city’s outward energy and a more hushed evening.

    Included in your stay
  • Tailored Madrid with the concierge

    The 24-hour concierge can turn a standard stay into one that feels more fluid and more personal. Whether arranging the highlights of a weekend, optimising a business schedule or offering recommendations suited to individual preferences, this service opens the way to a Madrid experience that feels clearer, better paced and more relaxed.

    Service signatureReservation required
  • Design-led weekend in central Madrid

    For travellers attentive to interior architecture and contemporary atmospheres, Hotel Urban Madrid offers a coherent setting from the lobby to the shared spaces and on into the rooms. This experience is about choosing the hotel as an aesthetic anchor as much as a practical base, for a city break where the style of the place matters as much as the destination itself.

    Included in your stay
  • A frictionless business stay

    A 24-hour front desk, multilingual staff, laundry, wake-up service and a central location combine to create an experience particularly well suited to business travellers. The point is not simply to sleep in a fine hotel, but to have a reliable, elegant and efficient base able to support a dense schedule while still leaving room to discover Madrid.

    Idéal affairesIncluded in your stay

Restaurants & bars

4 on-site dining venues, including 2 Michelin stars.

  • GLASS BAR

    Bar

    Highlights

    • a different and fun cocktail concept, with space to surprise and combine with small bites by CEBO
    Practical information

    The concierge’s wordFor a drink with a twist, head to GLASS BAR: playful, different cocktails paired with small bites by CEBO.

  • THE URBAN TERRACE

    Highlights

    • Extensive cocktail menu and selection of tapas.
    Practical information

    The concierge’s wordFor a relaxed moment, head to THE URBAN TERRACE: its extensive cocktail list and selection of tapas always hit the spot.

  • HIDDEN WINE CELLAR

    Highlights

    • the perfect setting for unique events in Madrid.
    Practical information

    The concierge’s wordIf you’re after a distinctive setting in Madrid for an event, HIDDEN WINE CELLAR is one to keep in mind.

  • CEBO

    2 Michelin stars

    Restaurant

    Chef: Paco Roncero
    Chef: Paco Roncero

    Highlights

    • Creative
    • his Filipino of foie gras with white chocolate is particularly noteworthy
    Practical information

    The concierge’s wordAt CEBO, let Paco Roncero’s creativity lead the way; his Filipino-inspired foie gras with white chocolate is truly worth trying.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Unfortunately, you cannot cancel this hotel free of charge.

Pets

Pets are welcome at no extra charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Cra de S. Jerónimo, 34, Centro, 28014 Madrid, Espagne

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 2,105 reviews

5/5Tony Guan

Oh boy where do I start! Form the second you walk in, you are welcomed by the staff. Love the atmosphere, and the feel of the hotel. It has the modern city feel, but also a sense of coziness. Plus there is a Michelin…

5/5Gene Gene

We stayed for 3 nights in April 2026 and the experiences at Hotel Urban had been wonderful! With gold honor, we were lucky to have the upgraded room. Junior suite room was so comfortable. I really loved their breakfast…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Círculo de Bellas ArtesTourist attraction

    271 m · 3 min walk

    Cultural center three minutes' walk away, offering exhibitions, screenings, and various artistic events.

    Practical information

    The concierge’s wordA 3-minute walk away, Círculo de Bellas Artes offers an easy cultural break between plans, with exhibitions, screenings, and a range of artistic events.

  • Musée Thyssen-BornemiszaTourist attraction

    315 m · 4 min walk

    Art museum a four-minute walk away, featuring a vast collection of works from the Middle Ages to the twentieth century.

    Practical information

    The concierge’s wordA 4-minute walk away, the Thyssen-Bornemisza Museum offers an ideal cultural break between plans, with a journey from the Middle Ages to the 20th century.

  • Fontaine de CybèleTourist attraction

    567 m · 7 min walk

    Tourist attraction a seven-minute walk away, known for its beautiful architecture and historical significance.

    Practical information

    The concierge’s wordA 7-minute walk away, the Cybele Fountain makes a lovely pause to admire beautiful architecture and get a feel for Madrid’s history.

  • Musée du PradoTourist attraction

    623 m · 8 min walk

    Art museum an eight-minute walk away, housing a vast collection of European artworks.

    Practical information

    The concierge’s wordAn 8-minute walk away, the Prado Museum makes a lovely cultural break if you’re in the mood for a quiet moment among major European collections.

  • Puerta de AlcaláMonument

    924 m · 11 min walk

    Monument located 924 meters away, known for its iconic architecture and historical significance.

    Practical information

    The concierge’s wordFor a cultural break, head to Puerta de Alcalá: its iconic architecture and historical significance add depth to a stroll through Madrid.

  • Musée Reina SofíaTourist attraction

    1.0 km · 12 min walk

    Art museum a ten-minute walk away, dedicated to modern and contemporary art.

    Practical information

    The concierge’s wordA 10-minute walk away, the Reina Sofía Museum is an ideal break if you’re in the mood for modern and contemporary art between plans.

  • Museo Arqueológico NacionalMuseum

    1.1 km · 14 min walk

    Museum 1127 meters away, showcasing collections of archaeological artifacts.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, this museum is ideal for discovering collections of archaeological artifacts at your own pace.

  • Palais royal de MadridTourist attraction

    1.3 km · 16 min walk

    Royal Palace of Madrid, the official residence of the Spanish monarchy, accessible within a short drive.

    Practical information

    The concierge’s wordFor a royal break in Madrid, head to the Royal Palace if you're in the mood for a major sightseeing spot steeped in monarchical grandeur.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Plaza Mayor de MadridSquare

    752 m · 9 min walk

    Plaza Mayor de Madrid, an iconic square in the heart of the city, perfect for strolling and enjoying the local atmosphere.

    Practical information

    The concierge’s wordA 9-minute walk away, Plaza Mayor is ideal for an early evening stroll and soaking up the local atmosphere in the heart of Madrid.

  • Jardin botanique royal de MadridBotanical garden

    868 m · 10 min walk

    Botanical garden 868 meters away, featuring a variety of plants and plant species.

    Practical information

    The concierge’s wordFor a green break in Madrid, this botanical garden is well suited to a calm stroll among a wide variety of plants and botanical species.

  • Parc du RetiroPark

    1.3 km · 16 min walk

    Retiro Park, a vast green space ideal for walking and relaxing.

    Practical information

    The concierge’s wordFor a green break, head to Retiro Park: a large park that’s perfect for an easy stroll and a moment to unwind.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Marché de San MiguelMarket

    886 m · 11 min walk

    Market 886 meters away, offering a variety of food products and local specialties.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hotel Urban Madrid?

    Check-in is generally possible from 3 PM and check-out until 12 PM, subject to the terms of your reservation.

  • Can I check in early?

    Early check-in may be granted depending on the day's occupancy; it is advisable to request it in advance at the reception.

  • Is it possible to request a late check-out at Hotel Urban Madrid?

    Late check-out is possible depending on availability and may incur additional charges; requests should be made at the reception.

  • Is the reception at Hotel Urban Madrid open 24/7 for late arrivals?

    The hotel reception is open 24/7, allowing for late arrivals or early departures.

  • Does the hotel offer a luggage storage service before arrival or after departure?

    Luggage can be stored at the hotel before check-in and after check-out at no additional charge.

  • Are transfers to the airport offered?

    Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Hotel Urban located in Madrid?

    The hotel is located at Carrera de San Jerónimo 34, right in the centre of Madrid, just a few minutes' walk from Puerta del Sol and the museum triangle.

  • What is the nearest metro station to Hotel Urban Madrid and how far is it?

    The nearest metro station is Sevilla (line 2), accessible within a few minutes' walk from the hotel.

  • How far is the hotel from the nearest train station?

    Madrid-Sol station is approximately 370 metres from the hotel, which is about a 5-minute walk.

  • How to get to Hotel Urban Madrid from the airport by public transport or taxi?

    From the airport, the hotel is accessible by taxi, rideshare, or metro with a transfer to Sevilla station, depending on your preferences.

  • What are the best means of transport to get around from Hotel Urban Madrid in the city centre?

    To get around Madrid, you can use the metro, buses, taxis, or rideshare, as the hotel is very central.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 14.9 km from Adolfo Suárez Madrid-Barajas Airport, which is about 17 minutes by car depending on traffic.

  • Does the hotel have parking?

    The hotel does not have private parking indicated on site; guests typically use public parking or garages nearby.

Rooms & Amenities

  • How many rooms does Hotel Urban Madrid have and what types of rooms are offered?

    Hotel Urban Madrid 5*GL has approximately 96 to 102 design rooms and suites, depending on the categories and configurations.

  • What amenities can be found in the rooms at Hotel Urban Madrid?

    The rooms are equipped with air conditioning, flat-screen television, minibar, and safe, featuring design decor and high-quality materials.

  • What are the features of the hotel's highest-end suites?

    The Duplex Suites offer a space over two levels with a separate sleeping area and living room, providing an area of approximately 32 m².

  • Does the hotel offer family rooms or suites that can accommodate multiple people?

    Twin/Double rooms and suites are available; some categories can accommodate extra beds depending on availability.

  • Do the rooms have a fully equipped private bathroom?

    The rooms generally include a private bathroom with shower or bathtub, hairdryer, and toiletries.

Included Services

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi access is available throughout the hotel, including in the rooms and common areas.

  • What services are included in the stay at Hotel Urban Madrid?

    The hotel generally offers access to the fitness centre, swimming pool, as well as concierge and luggage services.

  • Does the hotel have a 24-hour concierge and reception service?

    The reception is open 24 hours a day, with room service, concierge, and, depending on the rate category, certain benefits such as late check-out.

  • Is a daily housekeeping service provided in the rooms?

    Daily cleaning of the rooms is provided, with regular changes of bed linen and towels according to the establishment's standards.

  • Does the hotel offer a laundry or dry cleaning service for clothes?

    A laundry and dry cleaning service is generally offered for an additional fee.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has a rooftop pool, often seasonal, allowing guests to relax with a view of Madrid.

  • Is there a gym or fitness centre at Hotel Urban Madrid?

    The hotel has a fitness centre, accessible to guests, with equipment for training.

  • What relaxation or leisure activities are available on-site or nearby?

    Guests can enjoy a terrace and a rooftop bar, as well as the proximity to museums, parks, and lively neighbourhoods.

Dining

  • What bars and restaurants are available within Hotel Urban Madrid?

    The establishment offers one or more bars, including a rooftop bar, as well as a Michelin-starred gourmet restaurant, CEBO.

  • What type of breakfast is offered?

    The hotel serves a continental and buffet breakfast, well-rated by guests, with a varied selection suitable for different tastes.

  • Is the hotel restaurant gourmet or Michelin-starred?

    The CEBO restaurant, Michelin-starred, offers contemporary gourmet cuisine with tasting menus and wine pairings.

  • Does the hotel offer room service for meals and snacks?

    A room service dining option is provided, with a selection of dishes and drinks available at certain hours.

  • Can the establishment offer vegetarian, gluten-free, or specific dietary options?

    Options suitable for specific diets may be offered at breakfast and in the restaurant, upon prior request.

Spa & Wellness

  • Does Hotel Urban Madrid have a spa or wellness facilities?

    The hotel has a fitness centre and can collaborate with partner spas for external treatments and massages.

  • Can massages or wellness treatments be booked from the hotel?

    Massages and treatments can be arranged through partner external providers, by appointment and subject to availability.

  • Does the hotel have an outdoor area such as a solarium or terrace for relaxation?

    The rooftop pool and solarium allow for relaxation and enjoyment of the sun during the season.

  • Is there a gym with fitness equipment at Hotel Urban Madrid?

    A well-equipped gym is available to maintain an exercise routine during the stay, with fitness machines provided.

Family & Kids

  • Is the hotel suitable for families with children and does it offer baby cots or extra beds?

    Rooms can accommodate a baby cot or an extra bed upon request, depending on the category and availability.

  • Is Hotel Urban Madrid an adults-only hotel or does it accept families?

    The establishment is not advertised as 'adults only'; families are welcome, although the positioning remains high-end urban.

  • Is there a kids' club or specific activities for younger guests at the hotel?

    The hotel does not offer a kids' club on-site; family activities focus on nearby attractions such as parks and museums.

  • Is the hotel restaurant suitable for families with young children?

    The restaurant and breakfast can accommodate children, with high chairs and suitable options available depending on availability.

Pets

  • Are pets allowed at Hotel Urban Madrid?

    Dogs are accepted with the Stay & Dog experience, which includes a bed, bowls, and toys from the Trixie brand, subject to conditions and possible additional charges.

  • What services and amenities are offered for dogs staying at Hotel Urban Madrid?

    Dogs staying with Stay & Dog receive a luxury set including a bed, bowl, water bowl, and treats; certain size or number restrictions may apply.

  • Are there extra charges for bringing a pet to the hotel?

    A surcharge may apply for accommodating pets; it is advisable to check the conditions at the time of booking.

  • Are pets allowed in the common areas of the hotel?

    Common areas may be accessible with a dog, depending on internal rules; certain parts like the restaurant may be restricted.

Accessibility

  • Does Hotel Urban Madrid have elevators to access the rooms and floors?

    The hotel has an elevator serving the floors, facilitating access to the rooms and main common areas.

  • Does the hotel offer rooms suitable for people with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

  • What facilities are available for people with mobility difficulties in the common areas?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer specific facilities for hearing or visually impaired individuals?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    Rates may be flexible or non-refundable; the exact cancellation conditions depend on the type of booking and are specified at the time of confirmation.

  • Are there any tourist taxes to pay?

    A local tourist tax may apply according to the regulations in force in Madrid and is generally added to the booking amount.

  • What payment methods are accepted by Hotel Urban Madrid?

    Accepted payment methods generally include major credit cards and sometimes cash; details are included in the booking confirmation.

  • Is a security deposit required upon arrival at Hotel Urban Madrid?

    A security deposit or pre-authorisation on a credit card may be requested upon arrival to cover extras during the stay.

  • What is the average price range for a night at Hotel Urban Madrid compared to other luxury hotels in the city?

    Prices vary according to the season, room category, and offers; the hotel is a high-end 5*GL with corresponding rates.

Sustainability

  • Does the hotel implement actions to reduce energy and water consumption (LED bulbs, reusable towels, etc.)?

    Contact the concierge to confirm the arrangements for the day.

  • Are there any waste reduction or recycling initiatives at Hotel Urban Madrid?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have a social responsibility policy or support for the local community?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Hotel Urban Madrid

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Madrid-Barajas Airport and Hotel Urban Madrid?

    The concierge can organise a private transfer to or from Adolfo Suárez Madrid-Barajas Airport, by sedan or van, with personalised greeting according to your flight schedule.

  • Is it possible to have a private chauffeur on time for departure from the hotel?

    The concierge can book a private chauffeur on time for your city trips, business visits, or shopping outings from the hotel.

  • Can you help me book train tickets and organise my arrival at the hotel?

    The concierge can book long-distance train tickets and advise on the route from the main train stations in Madrid to the hotel.

  • Can I book a taxi in advance for an early morning departure from the hotel?

    The concierge can arrange a taxi service at a fixed time, including early in the morning or late at night, for your departures or appointments.

  • Can the concierge indicate the best public transport route from the hotel?

    The concierge can provide the simplest route by metro or bus from the hotel and supply maps and subscription recommendations.

Restaurant Reservations

  • Can you reserve a table at the hotel's CEBO restaurant for dinner?

    The concierge can reserve a table at the Michelin-starred CEBO restaurant in the hotel, subject to availability, and convey your dietary preferences.

  • Can you recommend and book a tapas restaurant near the hotel?

    The concierge can suggest and reserve tapas restaurants close to the hotel, tailored to your budget and dietary restrictions.

  • Is it possible to organise a special romantic dinner for an occasion in Madrid?

    The concierge can arrange a romantic dinner with a city view table, customised menu, and possibly some special touches.

  • Can you take care of a restaurant reservation for a large group during our stay?

    The concierge can manage group reservations at restaurants in central Madrid and coordinate menus and timings.

Spa Bookings

  • Can you arrange a massage or wellness treatment during my stay at Hotel Urban Madrid?

    The concierge can recommend and book massages and wellness treatments at partner spas near the hotel.

  • Is it possible to book a complete spa package at a facility near the hotel?

    The concierge can book a spa circuit with sauna, hammam or sensory pool at a high-end establishment in Madrid.

  • Can you book a couples treatment at a spa for a relaxing moment together?

    The concierge can coordinate simultaneous treatments for two people at a partner spa, subject to availability.

Excursions & Cultural Visits

  • Can you book skip-the-line tickets for the main museums in Madrid from the hotel?

    The concierge can book skip-the-line tickets for the Prado, Thyssen-Bornemisza and Reina Sofía, which are close to the hotel.

  • Is it possible to organise a private guided tour of the historic centre of Madrid?

    The concierge can organise a private walking tour of the historic centre starting from the hotel, with a French or English-speaking guide.

  • Can you organise a day trip to a historic city near Madrid?

    The concierge can plan a day trip to Toledo, Segovia or Ávila with round-trip transport and a local guide.

  • Can you book an authentic flamenco evening with a show and possibly dinner?

    The concierge can obtain tickets for recognised flamenco shows and reserve a table with or without dinner.

Special Occasions

  • Can you prepare a romantic surprise in the room for an anniversary or honeymoon?

    The concierge can organise room decorations, champagne and flowers for an anniversary or honeymoon.

  • Is it possible to organise a customised marriage proposal during our stay at Hotel Urban Madrid?

    The concierge can assist in organising a personalised marriage proposal at the hotel or at an iconic location in Madrid.

  • Can you book a photographer for a private photo shoot in Madrid?

    The concierge can recommend and book a professional photographer for a shoot in the city or at the hotel.

Shopping & Luxury Services

  • Can the concierge advise me on a luxury shopping route near Hotel Urban Madrid?

    The concierge can indicate the luxury boutiques in the area and organise a personalised shopping itinerary around the hotel.

  • Can you arrange a personal shopper service during my stay?

    The concierge can organise a personal shopper session in the department stores or designer boutiques in Madrid.

  • Is it possible to arrange a private Spanish wine tasting through the concierge?

    The concierge can recommend wine houses and specialised cellars and assist in organising private tastings.

Family Activities

  • Can you suggest child-friendly activities in Madrid departing from the hotel?

    The concierge can suggest child-friendly activities, such as Retiro Park, the zoo, amusement parks, and interactive museums.

  • Can you book tickets for the zoo or amusement park in Madrid for our family?

    The concierge can assist in booking tickets for the amusement park or zoo in Madrid, as well as the necessary transfers.

Personalized Experiences

  • Is it possible to book a private gastronomic tour of Madrid through the concierge?

    The concierge can organise a private gastronomic tour combining markets, tapas bars, and tastings, departing from the hotel.

  • Can you prepare a customised itinerary for a short stay in Madrid?

    The concierge can create a tailored itinerary based on your interests, with recommended timings and necessary reservations.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits