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5★ · Madrid

Urso Hotel and Spa

C. de Mejía Lequerica, 8, Centro, 28004 Madrid, Espagne, Madrid

4.64.6/51,345 reviews · Google rating
  • Member of Small Luxury Hotels of the World
  • On-site spa to unwind after sightseeing
  • Contemporary design with preserved historic features
  • Intimate atmosphere suited to couples

Hotel 5-star in Madrid, 881 m from Museo Arqueológico Nacional, featuring a spa, restaurant, 24-hour concierge and breakfast service.

Where is Urso Hotel and Spa located in Madrid?

Urso Hotel and Spa is in Madrid, in a lively area with a calmer atmosphere once inside.

It works well for setting out on foot to nearby sights and returning without complicated logistics.

Is Urso Hotel and Spa close to public transport and key sights?

The hotel offers easy access to local attractions and suits travellers who want to explore Madrid on foot.

Walkable options include the National Archaeological Museum, the Fountain of Cybele and the Thyssen-Bornemisza Museum.

Does Urso Hotel and Spa have a restaurant and a spa?

Yes. The hotel has a spa, a bar, breakfast service and two dining venues.

Casa Felisa focuses on Spanish cuisine, while El Invernadero hosts brunch in a glass-roofed setting.

A word from the Concierge

Urso Hotel and Spa through the Concierge's eyes

Located in Madrid, Spain, Urso Hotel and Spa is a 5★ hotel that embodies elegance and comfort. As a Small Luxury Hotels of the World member, it is situated in a vibrant area, providing easy access to local attractions. The hotel stands out with its warm atmosphere and contemporary design while preserving historical elements. Guests appreciate its intimate ambiance and attentive service. Urso Hotel and Spa offers a refined setting, ideal for couples seeking romance or business travelers looking for a peaceful venue. Facilities include a spa, perfect for relaxation after a day of exploration. The decor combines modernity with classic touches, creating a soothing space. Before your visit, know that the hotel is well-located for exploring Madrid on foot. Public transport is accessible, making travel easy. The best times to visit are in spring or autumn when the weather is pleasant. _My tip from the Concierge: be sure to book your spa treatment in advance, as slots fill up quickly._

Why choose Urso Hotel and Spa?

Urso Hotel and Spa is an exceptional address in Madrid, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Member of Small Luxury Hotels of the World
  • On-site spa to unwind after sightseeing
  • Contemporary design with preserved historic features
  • Intimate atmosphere suited to couples
  • Peaceful stay in a lively area of Madrid

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Post-sightseeing spa ritual

    After several hours exploring Madrid on foot, returning to the hotel spa takes on a particular meaning. This experience is designed for travellers who wish to turn the end of the day into a true moment of recovery, with a treatment or relaxation time conceived as a counterpoint to the city’s intensity. Ideal for easing tension, slowing down before dinner and restoring a lasting sense of calm.

    À réserver en avanceReservation required
  • Romantic interlude in an intimate address

    The hotel’s hushed atmosphere, its contemporary design softened by preserved historic features and the presence of an on-site spa make it especially well suited to a stay for two. This experience is less about a fixed programme than about a way of inhabiting the hotel: slow mornings, walks through the neighbourhood, a calm return in the late afternoon, then an evening in Madrid at your own pace.

    CouplesIncluded in your stay
  • Madrid on foot from a მშვიდ address

    One of the pleasures of staying here lies in setting out directly from the hotel to discover Madrid on foot. Thanks to its location in a lively district yet with a calm interior atmosphere, the address makes it easy to combine cafés, walks, visits and pauses without heavy logistics. An ideal experience for travellers who like to read a city while walking, through façades, squares and changing light.

    Included in your stay
  • A gentle breakfast start

    In a city hotel of this calibre, breakfast is often the moment when the day takes shape. This experience highlights the pleasure of an unhurried start in an elegant and calm setting before heading out to explore the city or attend a meeting. It is particularly suited to travellers seeking a stay that is well paced yet never abrupt, where each transition remains smooth.

    Included in your stay
  • Business stay in a serene setting

    Urso Hotel and Spa also suits business travellers wishing to combine efficiency with comfort. A 24-hour reception and concierge, laundry service, luggage storage and a calm interior atmosphere create a reliable base for a working stay in Madrid. The experience stands out for its ability to provide quiet after meetings without removing you from the city’s energy.

    BusinessIncluded in your stay
  • Tailored concierge guidance for Madrid

    In a city as rich as Madrid, the right advice often makes the difference between a crowded schedule and a genuinely fluid stay. This experience highlights concierge support in organising the key moments of the trip, booking a spa treatment, optimising arrival and departure times or suggesting an itinerary suited to your pace. Discreet help, yet often decisive.

    Reservation required

Restaurants & bars

2 on-site dining venues.

  • Casa Felisa restaurant

    Restaurant

    Highlights

    • Spanish
    • Traditional Cocido at Casa Felisa
    Practical information

    The concierge’s wordAt Casa Felisa, go for the traditional cocido: a Spanish spot that gets it just right.

  • El Invernadero

    Restaurant

    Highlights

    • Christmas brunch in our intimate and elegant Invernadero restaurant, steeped in the warm sunshine and natural light that flood in through the magnificent glass roof.
    Practical information

    The concierge’s wordFor a bright, intimate moment, book Christmas brunch at El Invernadero, bathed in sunshine beneath its magnificent glass roof.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 21 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Unfortunately, you cannot cancel this hotel free of charge.

Pets

Pets are welcome at no extra charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: C. de Mejía Lequerica, 8, Centro, 28004 Madrid, Espagne

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 1,345 reviews

5/5L Birmingham

I've been to hotels in many countries across the globe. Urso Hotel and Spa in Madrid is certainly one of the best in the world and if I have the opportunity to spend time in Madrid again I would certainly welcome the…

5/5Deneen Allen

Lovely hotel in a fabulous location in central Madrid. The team went out of their way over several days to assist us with our lost luggage, and also retrieved a small item we left behind. Excellent service and…

4/5Vivian Winters

We just wanted to give future travelers a heads up about the pool situation. We stayed at URFO Hotel & Spa for 2 nights. One of the reasons we chose this hotel was because the booking information listed an indoor pool…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Museo Arqueológico NacionalMuseum

    881 m · 11 min walk

    Museum 881 meters away, showcasing collections of archaeological artifacts.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, this museum is ideal for exploring collections of archaeological artifacts in the heart of Madrid.

  • Fontaine de CybèleTourist attraction

    944 m · 11 min walk

    Cibeles Fountain, an iconic tourist site in Madrid, known for its architecture and lively atmosphere.

    Practical information

    The concierge’s wordFor a lively Madrid interlude, stop by the Fountain of Cybele when you're in the mood for architecture and a buzzing atmosphere.

  • Círculo de Bellas ArtesTourist attraction

    966 m · 12 min walk

    Cultural center located 966 meters away, featuring art exhibitions and various events.

    Practical information

    The concierge’s wordPerfect for a cultural break in Madrid, with art exhibitions and varied events depending on the time of day.

  • Puerta de AlcaláMonument

    1.1 km · 13 min walk

    Monument located 1105 meters away, known for its neoclassical architecture and historical significance.

    Practical information

    The concierge’s wordFor a cultural break in Madrid, head to Puerta de Alcalá: its neoclassical architecture and historical significance speak for themselves.

  • Musée Thyssen-BornemiszaTourist attraction

    1.2 km · 15 min walk

    Art museum 1239 meters away, featuring a vast collection of works from the Middle Ages to the twentieth century.

    Practical information

    The concierge’s wordFor a cultural break in Madrid, this art museum is a good pick if you feel like moving through centuries, from the Middle Ages to the 20th century.

  • Musée du PradoTourist attraction

    1.5 km · 19 min walk

    Art museum a fifteen-minute walk away, featuring a vast collection of European artworks.

    Practical information

    The concierge’s wordA 15-minute walk away, the Prado Museum makes a lovely cultural break if you’re in the mood for a quiet moment among European art.

  • Palais royal de MadridTourist attraction

    1.7 km · 20 min walk

    Royal Palace of Madrid, an official residence featuring impressive architecture and gardens to explore.

    Practical information

    The concierge’s wordFor a break between impressive architecture and gardens to explore, Madrid’s Royal Palace is well suited to a relaxed daytime stroll.

  • Temple d'AmonMonument

    1.7 km · 20 min walk

    Temple of Amon, a historic monument 1695 meters away, showcasing Egyptian architecture.

    Practical information

    The concierge’s wordFor a cultural break, head to the Temple of Amon: its Egyptian architecture offers a distinctive contrast in the heart of Madrid.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Plaza Mayor de MadridSquare

    1.5 km · 18 min walk

    Plaza Mayor de Madrid, a large iconic square in the heart of the city.

    Practical information

    The concierge’s wordTo get a feel for Madrid, take a break at Plaza Mayor, an iconic large square in the heart of the city.

  • Parc du RetiroPark

    1.8 km · 3 min by car

    Retiro Park, a green space ideal for walking and relaxation.

    Practical information

    The concierge’s wordFor a peaceful break in Madrid, Retiro Park is well suited to a stroll or a moment of relaxation.

  • Jardin botanique royal de MadridBotanical garden

    1.9 km · 3 min by car

    Botanical garden located 1854 meters away, featuring a variety of plants and botanical species.

    Practical information

    The concierge’s wordIf you’re in the mood for a green break in Madrid, this botanical garden is well suited to a calm stroll among a wide variety of plants.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Marché de San MiguelMarket

    1.6 km · 19 min walk

    Market 1.5 km away, offering a variety of food products and local specialties.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is the Urso Hotel in Madrid?

    Urso Hotel and Spa is located at Calle de Mejía Lequerica 8, in the elegant Salesas district, between Chamberí and Chueca, right in the centre of Madrid.

  • Where is the Urso Hotel?

    The hotel is situated in a former palace from the early 20th century, in the Centro/Salesas district, close to Chueca and Chamberí, easily accessible on foot from many central sites.

  • What is the distance between the hotel and the airport?

    Urso Hotel and Spa is approximately 13 km from Adolfo Suárez Madrid-Barajas Airport, which is about 20 to 30 minutes by car depending on traffic.

  • Is the Urso Hotel close to public transport?

    The hotel is well served, with metro stations and bus stops just a few minutes' walk away, providing easy access to the rest of Madrid.

  • How can I easily reach Urso Hotel & Spa Madrid from the train station or the city centre?

    Contact the concierge to confirm the current directions.

Arrival & Departure

  • What are the check-in and check-out times at Urso Hotel and Spa Madrid?

    Standard check-in is from 15:00 and check-out is until 12:00, according to the available booking information.

  • Can I check in early?

    Early check-in may be possible depending on room availability; it is recommended to request this in advance at the reception.

  • Does the hotel offer late check-out to extend departure?

    Late check-out may be offered depending on availability and possibly for an additional fee; the request should be made at the reception.

  • Are airport transfers offered?

    Private transfers to the airport can be arranged upon request, for an additional fee, through the concierge service or reception.

  • Does the hotel have parking?

    The hotel has an on-site indoor parking facility, with the possibility of parking your vehicle for an additional fee, subject to availability.

  • Is there a luggage storage service to drop off my bags before check-in or after check-out?

    Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • How many rooms does the Urso Hotel have?

    Urso Hotel and Spa has approximately 78 to 79 rooms and suites spread over several floors in a renovated historic building.

  • What types of rooms and amenities are offered at Urso Hotel and Spa Madrid?

    The rooms generally feature king or twin beds, city views, air conditioning, a safe, a minibar, and a marble bathroom.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas.

  • Does the hotel offer family rooms suitable for families with children?

    Family or connecting rooms are available, and baby cots can be provided upon request for families.

  • Are there terraces or balconies in some rooms at Urso Hotel and Spa Madrid?

    Please contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is served in buffet style with international options and Spanish specialities such as jamón and pan con tomate, in the dedicated dining area.

  • What is the restaurant at Urso Hotel and Spa and what type of cuisine is served there?

    The hotel features the Casa Felisa restaurant, offering fine Spanish cuisine in a chic setting, as well as a lounge bar for drinks and snacks.

  • Can I have my meals or snacks in my room at Urso Hotel & Spa Madrid?

    Room service is available, allowing you to enjoy certain dishes and drinks directly in your room.

  • Does the hotel offer a brunch or spa brunch on weekends?

    Please contact the concierge to confirm the arrangements for the day.

  • Are vegetarian options or options suitable for specific diets available at breakfast and in the restaurant?

    Please contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • What spa and wellness facilities are available at URSO Hotel & Spa Madrid?

    The URSO spa offers a water circuit with a hydrotherapy pool, hammam/steam room, and sauna, as well as treatment rooms and a small gym.

  • Does the hotel have a swimming pool?

    The spa area has an indoor hydrotherapy pool, but it is not a traditional swimming pool.

  • What types of treatments and massages are offered at the hotel spa?

    Facial and body treatments by Natura Bissé as well as massages are offered at the spa, by reservation.

  • Does the hotel have a gym or fitness centre?

    A fully equipped fitness room is available within the spa for guests wishing to work out.

  • Do I need to book in advance to access the water circuit and hammam at URSO Spa?

    Contact the concierge to confirm the arrangements for the day.

  • How much does access to the spa or a treatment at URSO Spa Madrid generally cost?

    Contact the concierge to confirm the current prices.

Activities & Leisure

  • What are the main activities to do around Urso Hotel and Spa Madrid?

    The hotel provides an ideal setting to explore the centre of Madrid on foot, close to trendy shops, bars, and gourmet restaurants.

  • Does the hotel have a bar or lounge area to relax?

    An elegant lounge bar area is available for relaxation, enjoying a cocktail, or meeting friends in the hotel.

  • Can the concierge help me organise my visits and outings in Madrid?

    Concierge services are offered to arrange museum visits, restaurants, cultural events, and excursions in and around Madrid.

  • Does the hotel organise special experiences such as spa and brunch or themed evenings?

    Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Is Urso Hotel and Spa suitable for a family stay with young children?

    Baby cots can be provided, and the hotel is described as family-friendly, with the possibility of more spacious rooms.

  • Is there a babysitting or childcare service offered by the hotel?

    Contact the concierge to confirm the arrangements for the day.

  • Do the restaurants and spa offer options or hours suitable for families?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Urso Hotel and Spa?

    Pets are allowed at Urso Hotel and Spa, with rooms designated as 'pet-friendly' and suitable services, usually subject to conditions.

  • Are there size or breed restrictions for pets in the hotel?

    Contact the concierge to confirm the arrangements for the day.

  • Are amenities such as bowls or beds provided for pets in the rooms?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Does Urso Hotel & Spa Madrid have elevators to access the rooms and the spa?

    The building is equipped with elevators allowing access to the floors where most of the rooms and services are located.

  • Are there rooms or facilities suitable for people with reduced mobility at Urso Hotel and Spa?

    Contact the concierge to confirm the arrangements for the day.

  • Are the spa and restaurant easily accessible for wheelchair users?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate and booking channel; it is necessary to check the specific terms of your reservation.

  • How much does a night at Urso Hotel and Spa Madrid generally cost?

    Room prices at Urso Hotel and Spa vary depending on the season and room type, with stays generally positioned in the luxury range.

  • Are there any tourist taxes to pay?

    Local taxes and possibly tourist taxes may apply in addition to the room price; they are detailed at the time of booking or check-in.

  • What payment methods are accepted at Urso Hotel and Spa Madrid (cards, cash, etc.)?

    Contact the concierge to confirm the current payment methods.

  • Are there additional charges for the spa, parking, or pets?

    Contact the concierge to confirm the current charges.

Sustainability

  • Does Urso Hotel and Spa Madrid have commitments to sustainability or environmental responsibility?

    Contact the concierge to confirm the current commitments.

  • Are there any plastic reduction or recycling initiatives in place at the hotel?

    Contact the concierge to confirm the current initiatives.

  • Does the hotel offer eco-friendly options such as towel reuse or energy savings in the rooms?

    Contact the concierge to confirm the current options.

The Concierge answers — Urso Hotel and Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Madrid airport and Urso Hotel and Spa?

    The concierge can organise a private transfer to or from Adolfo Suárez Madrid-Barajas Airport, by car or van, depending on the number of people and luggage.

  • How can I easily organise my taxi or chauffeur-driven car journeys from the hotel?

    The concierge can book taxis or chauffeur-driven cars for your trips to the historic centre, museums, or business district.

  • Can the concierge help me use the metro and buses around Urso Hotel and Spa?

    The concierge can provide information on the nearest metro stations and bus stops, as well as the lines to take according to your itinerary.

  • Is it possible to book a chauffeur-driven car by the hour to visit Madrid?

    The concierge can arrange a chauffeur-driven car by the hour for shopping routes or visits to different areas of Madrid.

Restaurant Reservations

  • Can you reserve a table at the Casa Felisa restaurant of Urso Hotel and Spa?

    Reservations are made through the concierge, who can secure a table at the Casa Felisa restaurant in the hotel or at other nearby dining establishments.

  • Can the concierge advise and book restaurants in central Madrid?

    The concierge can suggest a selection of the best restaurants in central Madrid, based on your cuisine preferences and budget, and handle the reservations.

  • Is it possible to book a spa and brunch or sprunch at Urso Hotel and Spa Madrid?

    The concierge can organise a brunch or 'sprunch' spa and brunch at the hotel or recommend similar venues in Madrid.

Spa Bookings

  • How can I book a treatment or massage at the hotel's URSO Spa?

    Reservations are made through the concierge, who can schedule Natura Bissé treatments, access to the water circuit, and hammam according to your availability.

  • Can you help me find a quiet time to enjoy the spa and pool at Urso Madrid?

    The concierge can arrange a private or quiet time to enjoy the hydrotherapy pool and hammam, depending on the spa's availability.

  • Are there packages combining spa and meals at Urso Hotel & Spa Madrid?

    The concierge can offer spa and meal packages, in coordination with the hotel's spa and restaurant, for a half-day of relaxation.

Excursions & Cultural Visits

  • Can you organise a guided tour of the must-see museums in Madrid from the hotel?

    The concierge can book private or small group guided tours of the main museums in Madrid, such as the Prado or the Reina Sofía.

  • Can the concierge suggest a tour about the legend of the oso y el madroño in Madrid?

    The concierge can assist in organising a themed walk around the legend of the bear and the madroño and the symbols of the city.

  • Is it possible to organise a day trip outside of Madrid from Urso Hotel and Spa?

    The concierge can arrange a day trip to nearby cities such as Toledo or Segovia with transport and a guide.

Special Occasions

  • Can you organise a romantic surprise in the room for a special occasion?

    The concierge can prepare special touches in the room such as flowers, chocolate, or a bottle of cava for a birthday or a marriage proposal.

  • Can the concierge organise a private dinner or a small reception in the hotel’s lounges?

    The concierge can assist in privatising a lounge or a historic room in the hotel for a small event or private dinner.

  • How can one organise a birthday celebration at Urso Hotel & Spa Madrid?

    The concierge can coordinate a photographer, cake, and decorations to celebrate a birthday or family gathering at the hotel.

Shopping & Luxury Services

  • Can you advise me on a shopping route in the high-end boutiques around the hotel?

    The concierge can recommend luxury boutiques on Serrano and nearby concept stores, and organise a personalised shopping itinerary.

  • Is it possible to book a personal shopper from Urso Hotel and Spa Madrid?

    The concierge can arrange for a local personal shopper or stylist for a tailored shopping session in Madrid.

  • Can the concierge assist me with dry cleaning, alterations, or purchasing luxury gifts?

    The concierge can organise dry cleaning services, alterations, or last-minute gift purchases from partner boutiques.

Family Activities

  • Can you suggest family activities to do with children in Madrid?

    The concierge can suggest child-friendly activities such as parks, interactive museums, and shows, and assist in booking tickets.

  • Is it possible to book a babysitting service through the hotel?

    The concierge can arrange a babysitting service with approved external providers, according to the parents' needs and schedules.

  • Can the concierge prepare a family walk starting from Urso Hotel and Spa Madrid?

    The concierge can plan a simple walking route from the hotel to the main parks and squares in central Madrid, suitable for families.

Personalized Experiences

  • Can you organise a private tour of Madrid with a French-speaking guide?

    The concierge can organise a private tour of Madrid with a French or English-speaking guide, depending on your interests.

  • Is it possible to book a Spanish cooking workshop or a wine tasting from the hotel?

    The concierge can coordinate workshops on Spanish gastronomy, such as cooking classes or wine tastings, with local partners.

  • Can the concierge create a customised programme for a relaxing weekend at Urso Hotel & Spa Madrid?

    The concierge can create a tailored programme combining spa, dining, sightseeing, and shopping for a personalised stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits