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5★ · Guangzhou

The Ritz-Carlton Guangzhou

3 Xing An Lu, Tian He Qu, Guang Zhou Shi, Guang Dong Sheng, Chine, 510623, Guangzhou

4.54.5/5340 reviews · Google rating
  • In Tianhe’s business district
  • Close to major shopping centres
  • Suited to business and leisure stays
  • Public spaces inspired by local culture

Hotel 5-star in Guangzhou, China, 198 m from Guangdong Museum, featuring a 1-Michelin-starred restaurant, spa and 24-hour concierge.

Where is The Ritz-Carlton Guangzhou, and what can you reach on foot nearby?

The hotel is in Guangzhou’s Tianhe business district. It works well for both business stays and city breaks.

Several places are within walking distance, including Guangdong Museum and CTF Finance Centre. Guangzhou Opera House and Huacheng Square are also nearby.

Does The Ritz-Carlton Guangzhou have a spa and wellness facilities?

Yes, the hotel has a spa and a fitness centre. They are particularly useful after meetings or a day out in the city.

For a smoother wellness break, it is best to arrange it in advance. The Concierge can help around your schedule.

What restaurant is available at The Ritz-Carlton Guangzhou?

The hotel is home to Lai Heen, a Cantonese restaurant. It is the property’s signature dining venue.

Breakfast is also served at the hotel. For dinner, it is best to check opening times and availability for your dates.

A word from the Concierge

The Ritz-Carlton Guangzhou through the Concierge's eyes

The Ritz-Carlton Guangzhou is located in the Tianhe business district of Guangzhou, China. This 5★ hotel offers an elegant and refined setting, perfect for business and leisure travelers. The property stands out for its attentive service and modern facilities, creating a welcoming and sophisticated atmosphere. What distinguishes this hotel is its commitment to excellence and comfort. The common areas are tastefully decorated, reflecting luxury and local culture. Guests particularly appreciate the quality of services offered, ranging from dining to wellness facilities. Before your visit, note that the hotel suits both couples and business travelers. The proximity to shopping centers and local attractions makes getting around easy. The best time to visit Guangzhou is in spring and autumn when the weather is milder. _My tip from the Concierge: consider booking an airport transfer service for a personalized welcome upon your arrival._

Why choose The Ritz-Carlton Guangzhou?

The Ritz-Carlton Guangzhou is an exceptional address in Guangzhou, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In Tianhe’s business district
  • Close to major shopping centres
  • Suited to business and leisure stays
  • Public spaces inspired by local culture
  • Modern wellness facilities

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Fitness centre

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

4
  • Business centre
  • Meeting rooms
  • Private events
  • Ballroom

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Restaurants & bars

1 on-site dining venue, including 1 Michelin star.

  • Lai Heen

    1 Michelin star

    Restaurant

    Chef: Gordon Guo
    Chef: Gordon Guo

    Highlights

    • Cantonese
    • a six-hands dinner by three top Chinese chefs

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets Not Allowed

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: 3 Xing An Lu, Tian He Qu, Guang Zhou Shi, Guang Dong Sheng, Chine, 510623

View on the map

Google listing

Guest reviews

4.5 / 5 · 340 reviews

5/5s k

The property is an older one but very well maintained. The staff are very friendly and polite. We were upgraded to the Carlton Tower River view room which was spacious and had beautiful views. Breakfast buffet had…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • CTF Finance CentreTourist attraction

    156 m · 2 min walk

    CTF Finance Centre, an iconic skyscraper just two minutes' walk away, houses offices, shops, and leisure spaces.

    Practical information

    The concierge’s wordA 2-minute walk away, CTF Finance Centre makes an easy urban stop if you want to combine a stroll, shopping, and leisure spaces.

  • Guangdong MuseumMuseum

    198 m · 2 min walk

    Museum two minutes' walk away, featuring exhibitions on the history and culture of Guangdong province.

    Practical information

    The concierge’s wordA 2-minute walk away, Guangdong Museum makes an ideal cultural break in the early afternoon to explore Guangdong’s history and culture.

  • 广州大剧院Performing arts

    541 m · 7 min walk

    Performance arts theater a seven-minute walk away, dedicated to stage arts and various performances.

    Practical information

    The concierge’s wordA 7-minute walk away, 广州大剧院 offers an evening cultural break, ideal if you’re in the mood for performing arts without going far.

  • Huacheng SquareTourist attraction

    870 m · 10 min walk

    Huacheng Square, a tourist attraction 870 meters away, is a modern public space suitable for strolling and events.

    Practical information

    The concierge’s wordFor an urban break in Guangzhou, head to Huacheng Square: a modern public space, ideal for a stroll or catching an event.

  • Liede BridgeTourist attraction

    1.1 km · 13 min walk

    Bridge to visit, providing a panoramic view of the Pearl River.

    Practical information

    The concierge’s wordAt dusk, Liede Bridge gives you a panoramic pause over the Pearl River, ideal for getting a feel for Guangzhou.

  • Guangzhou Tower-Waxworks Art CenterMuseum

    1.1 km · 14 min walk

    Museum an eleven-minute walk away, featuring various exhibitions on art and culture.

    Practical information

    The concierge’s wordAn 11-minute walk away, this museum offers a cultural break with varied exhibitions on art and culture, ideal between two appointments.

  • Canton Tower WharfTourist attraction

    1.4 km · 16 min walk

    Canton Tower Wharf, a tourist site 1.3 km away, offering views of the famous Canton Tower and the Pearl River.

    Practical information

    The concierge’s wordFor a waterside break, head to Canton Tower Wharf when you feel like taking in views of Canton Tower and the Pearl River.

  • 广州塔Tourist attraction

    1.7 km · 20 min walk

    Point of interest 1.7 km away, providing a panoramic view of the city of Guangzhou.

    Practical information

    The concierge’s wordTo get a feel for Guangzhou, head here when you’re in the mood for a panoramic city-view break.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • 珠江公园Park

    1.4 km · 17 min walk

    Park in Guangzhou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Guangzhou, 珠江公园 is ideal if you're after a calm moment to unwind and enjoy nature.

  • Tianhe ParkPark

    4.3 km · 7 min by car

    Park in Guangzhou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Guangzhou, Tianhe Park is ideal if you want to slow down for a moment and enjoy nature.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Guangzhou?

    Check-in is generally from 3 PM and check-out before 12 PM, with reception open 24 hours a day to welcome guests.

  • Does the hotel have parking?

    Yes, there is private on-site parking available, with electric vehicle charging stations and free or specific rates depending on the reservation and sales channel.

  • Can I check in early?

    Early check-in may be possible depending on room availability and may incur additional charges according to the rate conditions.

  • Does the hotel offer late check-out and what are the conditions?

    Late check-out is offered subject to availability and rate conditions, to be confirmed with the reception during your stay.

Location & Access

  • What is the exact address of The Ritz-Carlton Guangzhou?

    The hotel is located at 3 Xing An Road, Pearl River New City, in the Tianhe district, in the heart of Guangzhou's new business district.

  • Is The Ritz-Carlton Guangzhou close to a metro station?

    The hotel is located near Liede metro station, providing convenient access to major areas of Guangzhou by public transport.

  • What is the distance between the hotel and the airport?

    The drive from Guangzhou Baiyun International Airport takes about 40 to 50 minutes depending on traffic.

  • How far is the hotel from downtown Guangzhou?

    From downtown Guangzhou, the hotel is approximately 9 to 10 km away, which is about ten minutes by taxi depending on traffic conditions.

Rooms & Amenities

  • What amenities are found in the rooms at The Ritz-Carlton Guangzhou?

    Rooms generally feature free Wi-Fi, an LCD TV, a safe, a minibar, and a bathroom equipped with quality toiletries.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free in the rooms and available in some common areas, with the possibility of wired connection in rooms depending on the category.

  • How many rooms does The Ritz-Carlton Guangzhou have?

    The hotel has approximately 350 to 351 rooms and suites, according to the latest information provided by booking platforms.

  • Does the hotel offer baby cots or extra beds for families?

    Free baby cots and paid extra beds are available upon request, subject to availability at check-in.

Billing & Policies

  • How much does a night at the Ritz cost?

    The average price for a night varies depending on the season, room category, and current offers; stays at the Ritz-Carlton Guangzhou are positioned in the luxury segment of the city.

  • How old is the Ritz-Carlton Guangzhou?

    The hotel opened in 2007 and was renovated around 2021, giving it modern facilities in a relatively recent building.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate type and the booking platform; some offers are non-refundable, while others allow cancellation without charge up to a certain date.

  • What payment methods are accepted at The Ritz-Carlton Guangzhou?

    Payment is generally accepted in cash and by major credit cards, in accordance with the standards of luxury international hotels.

  • Is a security deposit required upon arrival and how much is it?

    A security deposit is requested upon arrival, calculated per night, to cover any extras during the stay.

  • Are there any local taxes to pay?

    Local taxes and possible service charges may be added to the room rate; it is recommended to check the details of the taxes at the time of booking.

  • What is the average price of a hotel in Guangzhou compared to The Ritz-Carlton Guangzhou?

    The average price of a hotel in Guangzhou varies widely depending on the category; The Ritz-Carlton Guangzhou is positioned in the high range corresponding to international luxury establishments.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in the form of a Western buffet at the restaurant, typically between 6:30 AM and 10:30 AM, with an additional charge depending on the type of booking.

  • What restaurants are available at The Ritz-Carlton Guangzhou?

    The hotel offers several on-site restaurants, including Cantonese and international options, as well as 24-hour room service.

  • Does the hotel offer a buffet for breakfast or dinner?

    A buffet is available in one of the hotel's restaurants, notably for breakfast and certain meals, with separate pricing.

  • Is the Ritz-Carlton a luxury hotel?

    Yes, the establishment features fine dining restaurants and high-end services, confirming its positioning as a luxury hotel in Guangzhou.

Spa & Wellness

  • What services are offered at the spa of The Ritz-Carlton Guangzhou?

    The hotel's spa offers a full range of treatments and massages, with treatment rooms, relaxation areas, and specialised staff.

  • Does the hotel have a gym and what equipment is available?

    A fitness room is accessible, typically 24 hours a day, with weight training and cardio equipment for resident guests.

  • Does the hotel have a pool?

    Yes, a heated outdoor pool is available, with a designated area for children according to information from booking platforms.

  • Are yoga classes or wellness activities organised at the hotel?

    Wellness activities such as yoga or Pilates may be offered, to be confirmed directly with the spa or concierge.

Activities & Leisure

  • What relaxation activities are available at The Ritz-Carlton Guangzhou?

    The hotel offers an outdoor pool, a garden, a terrace, and spa services, providing several leisure options on site.

  • What major attractions are near The Ritz-Carlton Guangzhou?

    The proximity to the Pearl River and Canton Tower allows for numerous visits and sightseeing walks easily accessible from the hotel.

  • Does the hotel have a Club Lounge and what benefits does it offer?

    Guests can enjoy a club lounge depending on the room category booked, offering additional services and a private relaxation area.

  • What is Guangzhou famous for and what can one discover while staying at the hotel?

    Guangzhou is renowned for its Cantonese cuisine, avant-garde architecture, and its role as a major commercial hub in southern China.

Family & Kids

  • Is The Ritz-Carlton Guangzhou suitable for family stays with children?

    Children are welcome and can use the children's pool; cots are available and some offers target family stays.

  • Does the hotel have family rooms or connecting rooms?

    Paid extra beds and connecting rooms may be offered, to be confirmed at the time of booking for large families.

  • Are there childcare or babysitting services at the hotel?

    Services such as babysitting may be offered through providers, to be checked with the concierge according to the dates of stay.

Pets

  • Are pets allowed at The Ritz-Carlton Guangzhou?

    Pets are not allowed to stay at the hotel, in accordance with the establishment's official policy.

  • Are assistance animals allowed in the hotel?

    Guide dogs and assistance animals are admitted without charge or documentation, according to the establishment's accessibility policy.

  • Is Ritz-Carlton a 7 star hotel? (classification for Guangzhou)?

    There is no official 7-star category in China; The Ritz-Carlton Guangzhou is a luxury hotel rated five stars by various references.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The establishment offers accessible rooms and common areas, with lifts and adapted parking for guests with reduced mobility.

  • How can I obtain details about the accessible room amenities at The Ritz-Carlton Guangzhou?

    Detailed information on the features of accessible rooms and specific services is available through the hotel's customer service.

  • Does the hotel parking offer spaces reserved for disabled persons?

    The on-site parking provides accessible spaces for people with reduced mobility, according to the indications of booking platforms.

Included Services

  • Are airport transfers offered?

    Airport transfers can be arranged via private services or transport offers mentioned by certain partners; it is advisable to check the options before arrival.

  • What services are generally included in the room rate at Ritz-Carlton Guangzhou?

    Rates may or may not include breakfast, access to the club lounge, and certain services; it is important to check the inclusions at the time of booking.

  • Is Wi-Fi free for guests staying at The Ritz-Carlton Guangzhou?

    Wi-Fi is generally free in the rooms and often in public areas, being part of the standard amenities for resident guests.

  • What is the $2000 rule at Ritz-Carlton?

    Contact the concierge to confirm the terms of the day.

Sustainability

  • What is the cost of living in Guangzhou for a stay around The Ritz-Carlton?

    The cost of living in Guangzhou is generally lower than that of regional capitals like Hong Kong, while offering a wide range of services and restaurants around the hotel.

  • Does the hotel implement energy and water consumption reduction programmes?

    Contact the concierge to confirm the arrangements for the day.

  • Are eco-friendly options, such as linen reduction or sustainable products, available during the stay?

    Contact the concierge to confirm the arrangements for the day.

  • Does the establishment participate in local sustainability or social responsibility initiatives in Guangzhou?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — The Ritz-Carlton Guangzhou

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to The Ritz-Carlton Guangzhou?

    The concierge can organise private car transfers between Guangzhou Baiyun Airport and The Ritz-Carlton Guangzhou, with personalised welcome and luggage assistance. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a chauffeur-driven limousine for my business appointments in Guangzhou?

    The concierge can book a limousine or car with a driver for your business travel in the Tianhe district and to the Canton Fair Complex.

  • Can the concierge help me plan the journey from Guangzhou East Railway Station to the hotel?

    The concierge can provide the fastest route by metro to Liede Station and arrange, if needed, a taxi from Guangzhou East Railway Station to the hotel.

  • Can you arrange daily transfers to the Canton Fair Complex during the exhibition?

    The concierge can organise round-trip transfers to the Canton Fair by private car or reserved taxi, depending on the exhibition period.

Restaurant Reservations

  • Can the concierge recommend and book a high-end Cantonese restaurant nearby?

    Reservations are made through the concierge, who can suggest the most suitable Cantonese or international fine dining restaurants based on your budget and preferences.

  • Can I ask the concierge to reserve a table in the restaurants of The Ritz-Carlton Guangzhou?

    The concierge can reserve a table in the hotel's restaurants, including for the buffet, breakfast, or a gourmet dinner during peak times.

  • Is it possible to plan a customised romantic dinner at the restaurant or in the room?

    The concierge can organise a romantic dinner with table decoration, personalised menu, and suitable timings, in one of the hotel's restaurants or in the room.

Spa Bookings

  • How do I book a massage or treatment at The Ritz-Carlton Guangzhou spa?

    Reservations are made through the concierge or the spa, which can offer signature treatments, massages, and wellness rituals based on your schedule.

  • Can you plan a wellness half-day with access to the spa, pool, and fitness?

    The concierge can organise a wellness experience including the spa, heated outdoor pool, and fitness room, with reserved slots if necessary.

  • Can the concierge arrange a couples' treatment at the spa?

    The concierge can recommend treatments suitable for couples and reserve a double cabin for a romantic ritual at the spa.

Excursions & Cultural Visits

  • Is it possible to book a private guided tour of Guangzhou from the hotel?

    The concierge can arrange a private city tour, including major sites, contemporary architecture, and shopping districts of Guangzhou.

  • Can you organise a trip to the Canton Tower with tickets and transport included?

    The concierge can plan an outing to the Canton Tower with entry tickets, recommended timings, and round-trip transport from the hotel.

  • Can the concierge help me discover the iconic districts and Cantonese culture?

    The concierge can recommend iconic places of Cantonese culture and book a French or English-speaking guide based on availability.

Special Occasions

  • Is it possible to arrange a birthday decoration in the room before my arrival?

    The concierge can organise a special room decoration with flowers, pastries, and a personalised card for a birthday or special occasion.

  • Can you help me organise a marriage proposal within the hotel?

    The concierge can coordinate a discreet marriage proposal, with staging, restaurant, music, and photography according to your wishes.

  • Can the concierge set up a small private celebration for a special event?

    The concierge can prepare a celebration package including cake, champagne, and table reservation for a family or professional event.

Shopping & Luxury Services

  • Can you guide me to the best luxury boutiques and shopping centres near the hotel?

    The concierge can indicate the nearest luxury shopping centres and high-end boutiques in the Tianhe district and arrange dedicated transport.

  • Is it possible to have a personal shopper for a shopping session in Guangzhou?

    The concierge can organise a personal shopper service with accompaniment in boutiques, depending on availability and desired budget.

  • Can the concierge recommend reputable high-end jewellers and boutiques?

    The concierge can recommend reputable premium jewellers and brands in Guangzhou, with advice on the most suitable districts.

Family Activities

  • Can you suggest family activities to do from The Ritz-Carlton Guangzhou?

    The concierge can propose child-friendly activities, such as swimming, city outings, and park visits, taking into account ages and weather.

  • Is it possible to arrange for a babysitting service during my stay?

    The concierge can organise a babysitting service through approved providers, subject to availability and prior booking.

  • Can the concierge recommend museums or parks suitable for children in Guangzhou?

    The concierge can provide information on museums, parks, and family-friendly attractions accessible by metro or taxi from the hotel.

Personalized Experiences

  • Can you design a personalised programme combining gastronomy, culture, and wellness in Guangzhou?

    The concierge can create a tailored itinerary combining Cantonese cuisine, local culture, and relaxation at the spa according to the duration of your stay.

  • Is it possible to book a private photo session in the hotel and the Pearl River New City area?

    The concierge can arrange a private photo session in the hotel's iconic spaces and the surrounding area, with a professional photographer.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits