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5★ · Guangzhou

Mandarin Oriental, Guangzhou

389 Tian He Dong Lu, 天河中心 Tian He Qu, Guang Zhou Shi, Guang Dong Sheng, Chine, 510620, Guangzhou

4.54.5/5262 reviews · Google rating
  • Views over the Pearl River
  • Close to local attractions
  • Modern luxury with traditional touches
  • Relaxing, thoughtfully designed public spaces

Hotel 5-star in Guangzhou, China, in the heart of Guangzhou, featuring Pearl River views, Mandarin Oriental service and a calm setting.

Is Mandarin Oriental, Guangzhou a five-star hotel?

Yes, Mandarin Oriental, Guangzhou is a five-star hotel.

It offers a 24-hour concierge, a spa, several dining venues and a polished urban setting.

Which area is Mandarin Oriental, Guangzhou in for a stay in the city?

The hotel is well placed for exploring Guangzhou and enjoying views towards the Pearl River.

It suits a first stay well, with city landmarks and sights such as Citic Plaza and Huacheng Square nearby.

What can you expect from breakfast and dining at Mandarin Oriental, Guangzhou?

The hotel has three on-site venues, including a restaurant, a bar and a cake shop, as well as breakfast service.

For Cantonese dining, Jiang by Chef Fei is the signature table; for a lighter stop, the Cake Shop is a practical option.

A word from the Concierge

Mandarin Oriental, Guangzhou through the Concierge's eyes

Mandarin Oriental is located in Guangzhou, China. This 5★ hotel is part of the Mandarin Oriental property, known for its impeccable service. Ideally situated, it offers views of the Pearl River and is close to local attractions. The overall atmosphere combines modern luxury with traditional touches. Travelers appreciate the warm welcome and high-end facilities.

What sets this hotel apart is its commitment to excellence. The Mandarin Oriental brand signifies refinement and comfort. Guests enjoy an elegant setting conducive to relaxation. Common areas are designed to provide a soothing experience, while services cater to guests' needs. The staff is trained to anticipate guests' desires.

Before you go, know that the hotel suits both couples and business travelers. The ambiance is calm, perfect for recharging after a day of exploration. Peak seasons occur during summer holidays and Chinese New Year. Consider booking in advance to secure your stay.

_My tip from the Concierge:_ consider enjoying the spa for a relaxing experience after a busy day._

Why choose Mandarin Oriental, Guangzhou?

Mandarin Oriental, Guangzhou is an exceptional address in Guangzhou, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Views over the Pearl River
  • Close to local attractions
  • Modern luxury with traditional touches
  • Relaxing, thoughtfully designed public spaces

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Waking to the Pearl River

    Selecting accommodation with an outlook towards the Pearl River changes the tone of the stay from the very start of the day. The appeal lies less in spectacle than in the quality of one’s relationship with Guangzhou: morning light, a greater sense of depth, and a calmer reading of a dense metropolis. It is a simple yet deeply effective way to anchor the experience.

    IncontournableReservation required
  • Spa Reset After the City

    After meetings, sightseeing or a long journey, setting aside time at the spa helps rebalance the stay. In a major urban hotel, wellness works as a counterpoint to the intensity outside. This experience suits business travellers as well as couples on a city break, and is particularly well timed for late afternoon or early evening.

    Bien-êtreReservation required
  • A Grand Hotel Breakfast

    Taking time for a proper breakfast at the hotel is one of the most effective ways to begin the day in Guangzhou. In a property of this calibre, the morning meal brings together service, organisation and comfort. It works as a threshold before a demanding day, whether filled with business appointments or urban exploration, within a setting that remains calm and controlled.

    Included in your stay
  • Tailored Guangzhou with the Concierge

    Relying on the 24-hour concierge can turn a standard stay into a more intelligently structured one. District recommendations, transport arrangements, management of a tight schedule or last-minute adjustments all fall within this role as an interface between hotel and city. It is especially valuable for a first encounter with Guangzhou.

    Service signatureIncluded in your stay
  • An Evening Return to Calm

    One of the most meaningful experiences here is simply returning at the end of the day and making use of the public spaces designed for relaxation. After the intensity of Guangzhou, these areas provide a gentle transition before dinner or rest. It is a luxury of rhythm rather than display, especially valuable during demanding city stays.

    Included in your stay
  • Blending Business and Leisure

    Mandarin Oriental, Guangzhou is especially well suited to a stay in which professional obligations and restorative moments coexist. Structuring the day around a calm start, fluid service, an immaculate room on return and a period of wellness allows the hotel to be fully appreciated. It is an experience designed for travellers unwilling to sacrifice comfort to efficiency.

    Business friendlyReservation required

Restaurants & bars

3 on-site dining venues, including 2 Michelin stars.

  • Jiang By Chef Fei

    2 Michelin stars

    Restaurant

    Chef: Chef Fei
    Chef: Chef Fei

    Highlights

    • Cantonese
    • roasted Wenchang chicken with flaxseeds, "char siew" wood-roasted pork belly, roast goose, steamed Hele crab with sticky rice wrapped in lotus leaf and Cantonese dim sum.
    Practical information

    The concierge’s wordAt Jiang by Chef Fei, go straight for the Cantonese signatures: the wood-roasted char siew pork belly and steamed Hele crab with sticky rice are worth it.

  • Mandarin Oriental Cake Shop

    Highlights

    • Exquisite cakes, sandwiches and pastries
    Practical information

    The concierge’s wordFor a polished break, head to Mandarin Oriental Cake Shop: its cakes, sandwiches, and pastries are always a smart choice.

  • The Loft

    Bar

    Highlights

    • A discreet hideaway and one of the city’s exclusive nightspots for enthusiasts of whiskies and cigars
    Practical information

    The concierge’s wordFor a discreet moment at Mandarin Oriental, head to The Loft: a quietly in-the-know Guangzhou spot if you enjoy whiskies and cigars.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Reservations must be cancelled or modified by 16:00 hours local time one day prior to avoid one night penalty charge.

Free cancellation up to 24 hours before arrival

Pets

Pets are welcome at no extra charge.

Only one dog with maximum weight of 10kg is allowed per room. Other pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 389 Tian He Dong Lu, 天河中心 Tian He Qu, Guang Zhou Shi, Guang Dong Sheng, Chine, 510620

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 262 reviews

5/5Chloé Lam

My always go-to stay in Guangzhou. Cosy, service always on point, specially the housekeeping, worth the price. This is where I started to become a fan. Recently Ebony on 4/F revamped to “Tang”, but personally I…

1/5Cherry Chen

Check-in was officially stated to start at 3:00 PM, but our actual experience was completely unacceptable. We had two rooms booked. One guest arrived shortly after 3:00 PM to check in and informed the front desk that…

5/5John Tan

Stay here for 5 nights from 28 Oct to 2nd Nov. Concierge service and Buffet team services were impeccable. These three gentlemen from the Concierge service team were excellent in their services - Younus, the chief…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 18 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Citic PlazaTourist attraction

    1.2 km · 15 min walk

    Citic Plaza, an iconic skyscraper, is a tourist site 1227 meters away.

    Practical information

    The concierge’s wordFor an urban break, head to Citic Plaza, an iconic skyscraper that offers a good glimpse of contemporary Guangzhou.

  • Guangzhou East Station SquareTourist attraction

    1.4 km · 17 min walk

    Guangzhou East Station Square, a lively tourist site that provides a glimpse into the urban life of the city.

    Practical information

    The concierge’s wordTo get a feel for Guangzhou, take a stroll through Guangzhou East Station Square in the late afternoon, when urban life is easy to take in.

  • East Railway Station Waterscape FallsTourist attraction

    1.5 km · 18 min walk

    East Railway Station Waterscape Falls, a tourist attraction a fifteen-minute walk away, providing a pleasant natural setting.

    Practical information

    The concierge’s wordFor a nature break in the city, head to the East Railway Station Waterscape Falls, a 15-minute walk away, especially when you feel like unwinding.

  • Huacheng SquareTourist attraction

    1.5 km · 18 min walk

    Huacheng Square, a tourist site 1.5 km away, is a modern and lively public space in the heart of Guangzhou.

    Practical information

    The concierge’s wordFor an urban break in the heart of Guangzhou, head to Huacheng Square at the end of the day, when this modern, lively plaza comes into its own.

  • CTF Finance CentreTourist attraction

    2.1 km · 4 min by car

    CTF Finance Centre, an iconic skyscraper in Guangzhou, is a notable tourist site.

    Practical information

    The concierge’s wordFor an urban break, stop by CTF Finance Centre if you enjoy contemporary architecture and Guangzhou’s landmark sights.

  • Guangdong MuseumMuseum

    2.3 km · 4 min by car

    Museum 2.3 km away, showcasing exhibitions on the history and culture of Guangdong province.

    Practical information

    The concierge’s wordFor a cultural break, head to the Guangdong Museum: its exhibitions on Guangdong’s history and culture are well suited to a daytime visit.

  • 广州大剧院Performing arts

    2.5 km · 4 min by car

    Performance arts theater located 2,478 meters away, dedicated to stage arts.

    Practical information

    The concierge’s wordFor a cultural break in Guangzhou, 广州大剧院 is well suited to an evening centered on the performing arts.

  • Liede BridgeTourist attraction

    2.8 km · 5 min by car

    Bridge in Guangzhou, providing a panoramic view of the Pearl River.

    Practical information

    The concierge’s wordFor an open-air break, head to Liede Bridge at the end of the day; the panoramic views over the Pearl River suit the moment well.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • 珠江公园Park

    1.8 km · 3 min by car

    Park in Guangzhou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordWhen you need a green break in Guangzhou, 珠江公园 offers a simple setting to unwind and enjoy nature.

  • Tianhe ParkPark

    3.6 km · 6 min by car

    Park in Guangzhou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Guangzhou, Tianhe Park suits a quiet moment alone, as a pair, or between two appointments.

  • Yuntai GardenPark

    4.7 km · 8 min by car

    Yuntai Garden, a park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Guangzhou, Yuntai Garden is well suited to a quiet walk along its paths, especially when you feel like slowing the pace.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • What is the exact address of Mandarin Oriental, Guangzhou?

    The official address of the hotel is 389 Tianhe Road, Tianhe District, Guangzhou, China, postal code 510620.

  • In which district of Guangzhou is the hotel located and is it well situated for business?

    Mandarin Oriental, Guangzhou is located in the modern Tianhe District, in the heart of the Central Business District, in close proximity to Taikoo Hui.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 37 km from Guangzhou Baiyun International Airport, which is about a 45-minute drive depending on traffic.

  • Is the hotel close to a metro station or public transport?

    The Tianhe Sports Center metro station is located about 500 metres from the hotel, providing easy access to the main areas of Guangzhou.

  • How far is Guangzhou East Railway Station from Mandarin Oriental, Guangzhou?

    Guangzhou East Railway Station is approximately 2.8 km from the hotel, allowing easy access to regional and high-speed trains.

  • When was Mandarin Oriental, Guangzhou built and opened to the public?

    The hotel opened in early 2013, after construction was completed in 2012, as the first urban hotel of the Mandarin Oriental brand in China.

Arrival & Departure

  • Does the hotel have parking?

    The hotel has private parking on site, generally accessible to staying guests and visitors, with valet service options available depending on current policies.

  • What are the check-in and check-out times at Mandarin Oriental, Guangzhou?

    Standard check-in begins at 3 PM and check-out must be completed by 12 PM on your departure day, with the reception open 24 hours.

  • Can I check in early?

    Early check-in is possible subject to room availability upon arrival; an additional charge may apply depending on the time and rate type.

  • Does the hotel offer late check-out and under what conditions?

    Late check-out may be offered subject to availability on the day of departure, with possible additional fees depending on the departure time.

  • Can I arrive late at night at the hotel without check-in issues?

    A 24-hour reception allows for late-night arrivals; it is recommended to inform about your late arrival when booking.

Rooms & Amenities

  • Is Mandarin Oriental, Guangzhou considered a luxury hotel?

    Mandarin Oriental, Guangzhou is rated 5 stars and is part of an international luxury chain, offering high-end amenities and personalised service.

  • How many rooms and suites does Mandarin Oriental, Guangzhou offer and what are their sizes?

    The hotel has approximately 263 rooms and suites, with sizes around 60 m² for rooms and up to over 100 m² for some suites.

  • What amenities can be found in the hotel rooms?

    Rooms generally feature private bathrooms, luxury products, television, desk, and relaxation area, in accordance with brand standards.

  • Is daily housekeeping and laundry service provided during the stay?

    Daily room cleaning service is included, with laundry and dry cleaning available for an additional fee.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel, generally free in rooms and common areas for staying guests.

  • What services are included in the room rates at Mandarin Oriental, Guangzhou?

    Basic packages do not automatically include meals, but offers may include breakfast or other amenities depending on the rate booked.

  • What basic services are offered for free to hotel guests?

    Concierge services, 24-hour reception, and access to common facilities are generally included for hotel guests.

Billing & Policies

  • What is the average price range for a night at Mandarin Oriental, Guangzhou?

    Rates can vary depending on the season and room type, with indicative prices ranging approximately from 180 to 541 USD for a standard room.

  • Are airport transfers offered?

    Are airport transfers offered? Please contact the concierge to confirm the current arrangements.

  • Are there any local taxes to pay?

    Hotel rates are generally subject to local taxes that may be added to the room amount; the details are included in the booking confirmation.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the type of rate booked, with varying deadlines before arrival to cancel without charge. The specific conditions are stated with each offer.

  • What payment methods are accepted by Mandarin Oriental, Guangzhou?

    Payment can be made in Chinese yuan and often by international credit cards; some prepaid offers require payment at the time of booking.

  • Does the hotel offer special or seasonal deals and under what conditions?

    Promotional rates, such as seasonal offers with discounts, are subject to specific general conditions indicated at the time of booking.

Dining

  • What type of breakfast is offered?

    Breakfast is generally offered in buffet form in the restaurant, with international and Cantonese options, for an additional fee unless the offer includes breakfast.

  • What types of restaurants and cuisines are available at Mandarin Oriental, Guangzhou?

    The hotel has several restaurants and bars offering international and Cantonese cuisine, as well as high-end dining options.

  • Can I have my meals in the room through room service?

    Room service is offered for dining in the room at certain hours, with a dedicated menu.

  • Does Mandarin Oriental, Guangzhou have a club lounge and what does it offer?

    A club lounge is available for certain categories of rooms or suites, offering breakfast, snacks and drinks according to access conditions.

Spa & Wellness

  • What type of spa and wellness services are available at Mandarin Oriental, Guangzhou?

    The hotel features a holistic spa offering a range of treatments and massages, as well as wellness facilities in line with Mandarin Oriental standards.

  • Does the hotel offer a gym or fitness centre for guests?

    A modern fitness centre is available for guests, with cardio and weight training equipment, generally accessible every day.

  • Does the hotel have a swimming pool?

    Does the hotel have a swimming pool? Please contact the concierge to confirm the day's arrangements.

  • Are customised wellness programmes offered at the hotel spa?

    Wellness programmes and signature treatments may be offered at the spa, with the possibility of personalised bookings according to your needs.

Activities & Leisure

  • What experiences and activities does Mandarin Oriental, Guangzhou offer to explore the city?

    Activities such as Cantonese cooking classes and guided tours are offered by the hotel to discover Guangzhou and its local culture.

  • Is it possible to book bike tours or night cruises through the hotel?

    Tailored bike rides and night cruises on the Pearl River can be arranged through the hotel.

  • Is the hotel well located for shopping and nightlife?

    The proximity to Taikoo Hui and the Tianhe district allows easy access to shopping centres and entertainment venues.

  • Does Mandarin Oriental, Guangzhou belong to the so-called '7-star' hotels in the world?

    The hotel is not a 7-star establishment; it is rated 5 stars but offers a level of luxury comparable to major international addresses.

Family & Kids

  • What are the stay conditions for children and babies at Mandarin Oriental, Guangzhou?

    Children aged 5 and under can generally stay for free when sharing bedding, with the possibility of a free baby cot for those under 2 years old.

  • Is breakfast charged for children and at what rates?

    The buffet breakfast is free for children up to 5 years old, then charged at a reduced rate for ages 6 to 11, and at the adult rate from 12 years old.

  • Can the hotel provide a baby cot in the room?

    Baby cots can be provided free of charge for children aged 2 and under, subject to availability.

Pets

  • Are pets allowed at Mandarin Oriental, Guangzhou?

    Are pets allowed at Mandarin Oriental, Guangzhou? Please contact the concierge to confirm the current policies.

  • Are there any specific restrictions for pets at the hotel?

    It is advisable to check with the hotel regarding specific conditions for pets, as policies may vary and include size or type restrictions.

Accessibility

  • Is the hotel accessible for people with reduced mobility?

    Common areas and rooms are designed according to international standards, but it is advisable to ask the hotel about facilities dedicated to people with reduced mobility.

  • Does Mandarin Oriental, Guangzhou have specially equipped rooms for disabled guests?

    Accessible rooms and specific amenities may be available for disabled guests; it is recommended to book them in advance.

  • Can the hotel provide specific assistance to guests with accessibility needs?

    Staff can offer assistance for accessing common areas and restaurants if there are specific needs, upon request.

Sustainability

  • Does the hotel engage in sustainable development actions?

    Mandarin Oriental, Guangzhou is part of an international hotel group that implements sustainable development initiatives and reduces environmental impact.

  • What concrete environmental protection measures are implemented at the hotel?

    Practices such as reducing single-use plastics and recycling programs may be in place, in accordance with the chain's policies.

  • Is Mandarin Oriental, Guangzhou undergoing renovation or replacement by another brand?

    The Mandarin Oriental brand regularly modernises its hotels; Mandarin Oriental, Guangzhou continues to operate as a luxury address in the Tianhe district.

  • How can guests participate in the hotel's eco-friendly initiatives?

    Guests can contribute to sustainability efforts by reusing linens and following energy-saving recommendations provided in the room.

The Concierge answers — Mandarin Oriental, Guangzhou

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Guangzhou Baiyun Airport and Mandarin Oriental, Guangzhou?

    The concierge can arrange a private car transfer to or from Guangzhou Baiyun International Airport, located approximately 37 km from the hotel. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a driver for my business appointments in Guangzhou?

    The concierge can book a driver for business travel within the Tianhe district and to major business centres in Guangzhou. Contact the concierge to confirm the arrangements for the day.

  • Can you guide me on public transport to visit the city from the hotel?

    The concierge can advise on the best metro or taxi options from the hotel, which is close to Tianhe Sports Center station, to reach the main tourist sites. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a transfer between Mandarin Oriental, Guangzhou and Guangzhou East Railway Station?

    The concierge can arrange a transfer to Guangzhou East Railway Station, located less than 3 km away, by taxi or private car according to your needs. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange transport to go to Canton Tower in the evening?

    The concierge can coordinate round-trip transfers to Canton Tower, located approximately 5 km away, by taxi or vehicle with driver. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you book a table in the fine dining restaurants of Mandarin Oriental, Guangzhou?

    Reservations are made through the concierge, who can recommend the hotel's fine dining restaurants and well-known venues in nearby Taikoo Hui.

  • Can the concierge recommend and book a typical Cantonese restaurant nearby?

    The concierge can suggest reputable Cantonese restaurants in the Tianhe district and make reservations according to your preferences and schedule.

  • Is it possible to organise a personalised romantic dinner within the hotel?

    Reservations are made through the concierge, who can arrange a romantic dinner with a specific menu in one of the hotel's restaurants.

  • Can you manage a reservation or access to the Club lounge of Mandarin Oriental, Guangzhou?

    The concierge can check availability and reserve access to the hotel club lounge for breakfast or cocktails, depending on your room type.

Spa Bookings

  • How can I book a treatment at the spa of Mandarin Oriental, Guangzhou?

    Reservations are made through the concierge, who can schedule signature treatments at the hotel spa at your preferred time, subject to availability.

  • Can you create a customised wellness programme during my stay?

    The concierge can organise a customised wellness programme combining massages, facials, and access to relaxation facilities.

  • Can the concierge book a couples massage at the spa?

    Reservations are made through the concierge, who can coordinate simultaneous treatments for two people in the same cabin, subject to availability at the spa.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Guangzhou from the hotel?

    The concierge can arrange a guided tour of Guangzhou including the main cultural and historical sites, with an English or French-speaking guide depending on availability.

  • Is it possible to book a culinary tour to discover Cantonese cuisine?

    The concierge can suggest culinary excursions focused on Cantonese cuisine, with tastings at selected venues.

  • Can the concierge organise a night cruise on the Pearl River?

    The concierge can recommend and book night cruises on the Pearl River, departing from embarkation points accessible from the hotel.

  • Can you prepare a one-day itinerary around the main sites of Guangzhou?

    The concierge can provide a one-day itinerary to visit Canton Tower, museums, and iconic districts, with suitable transportation.

Special Occasions

  • Is it possible to prepare the room for a birthday or honeymoon?

    The concierge can organise special room decorations with flowers and personalised touches for a birthday or honeymoon.

  • Can you arrange a birthday cake served in the room or at the restaurant?

    The concierge can coordinate a personalised cake and a setup in the room or at the restaurant to celebrate an occasion.

  • Can the concierge assist in organising a small private reception at the hotel?

    The concierge can offer options for partial privatisation for a small event or intimate celebration within the hotel.

Shopping & Luxury Services

  • Can you recommend the best luxury boutiques near Mandarin Oriental, Guangzhou?

    The concierge can indicate the luxury boutiques and shopping centres of Taikoo Hui, located just a hundred metres away, and arrange shopping assistance if available.

  • Can the concierge arrange a personal shopper service in Guangzhou?

    The concierge can assist with booking personalised shopping or stylist services at nearby shopping centres.

Family Activities

  • Can you suggest activities suitable for families with children from the hotel?

    The concierge can suggest child-friendly activities and organise family outings to nearby parks, museums, or attractions.

  • Can the concierge help me find a babysitting service at the hotel?

    The concierge can arrange, subject to availability, in-room babysitting services for certain time slots.

Personalized Experiences

  • Is it possible to design a fully personalised experience programme during my stay?

    The concierge can create a tailored programme combining culinary experiences, spa treatments, tours, and shopping according to your interests.

  • Can you organise a Cantonese cooking class or a cultural workshop through the hotel?

    The concierge can arrange Cantonese cooking classes or cultural workshops in partnership with local providers, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits