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5★ · Chengdu

The Ritz-Carlton Chengdu

269 Shun Cheng Da Jie, Luomashi, Qing Yang Qu, Cheng Du Shi, Si Chuan Sheng, Chine, 610017, Chengdu

4.04.0/5254 reviews · Google rating
  • In the heart of Chengdu
  • Easy access to local attractions
  • Contemporary style with Chinese touches
  • Suited to business and leisure stays

Hotel 5-star in Chengdu, China, in the heart of Chengdu, featuring impeccable service, elegant surroundings and easy access to local attractions.

Where is The Ritz-Carlton Chengdu located for exploring the city?

The hotel is in the heart of Chengdu, which makes getting around easy for both business and leisure stays.

Several sights are within walking distance, including the Science and Technology Museum, Chengdu Museum New Hall and Wenshu Yuan Monastery.

What budget should you plan for a stay at The Ritz-Carlton Chengdu?

Rates vary depending on the season, your stay dates and the room category selected.

For an accurate budget, check your travel dates or contact the concierge before booking.

Does The Ritz-Carlton Chengdu have a spa and dining on site?

Yes, the hotel has a spa, a restaurant, a bar and breakfast service.

For the spa, it is worth booking on arrival so you can secure a time that fits your stay best.

A word from the Concierge

The Ritz-Carlton Chengdu through the Concierge's eyes

Located in Chengdu, China, The Ritz-Carlton Chengdu is a renowned 5★ hotel known for its impeccable service. Nestled in the heart of the city, it offers easy access to local attractions. The elegant and refined setting attracts travelers seeking comfort and sophistication. The Ritz-Carlton address signifies top-tier hospitality. What sets this hotel apart is its warm and inviting atmosphere. Guests appreciate the blend of modernity and Chinese traditions. The property positions itself as a prime choice for business and leisure stays. Before you go, know that the ambiance is conducive to relaxation. Business travelers will enjoy the modern facilities, while couples will find a romantic setting. Proximity to Chengdu's tourist sites makes it an ideal starting point. Be sure to visit the famous giant pandas nearby. _My tip from the Concierge:_ book your spa treatments upon arrival, as slots fill up quickly.

Why choose The Ritz-Carlton Chengdu?

The Ritz-Carlton Chengdu is an exceptional address in Chengdu, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of Chengdu
  • Easy access to local attractions
  • Contemporary style with Chinese touches
  • Suited to business and leisure stays
  • Warm atmosphere for a relaxing stay

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

3
  • Business centre
  • Meeting rooms
  • Private events

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Book your wellness ritual on arrival

    Sometimes the simplest advice is the most useful: secure a spa appointment as soon as you arrive so that a genuine recovery moment is built into your stay. After a long-haul flight, a day of meetings or a first immersion in Chengdu, having that time set aside can immediately change the rhythm of the trip and ensure a well-timed pause.

    Conseil du ConciergeReservation required
  • Chengdu orientation with the concierge

    Before heading out, take time for a conversation with the concierge to shape Chengdu around your priorities: culture, shopping, local food, free time or panda-related visits. In a large and layered city, a few well-targeted recommendations are often more valuable than an overloaded schedule and help create more coherent days.

    Included in your stay
  • A slow morning before the city

    Part of the pleasure of staying in a major hotel in the heart of Chengdu is knowing not to rush out too quickly. Begin the day calmly, with an unhurried breakfast, and let the city unfold gradually. This slower way of entering Chengdu suits its character especially well: an active metropolis still attached to pauses, conversation and simple pleasures.

    Included in your stay
  • Balancing business and leisure

    The Ritz-Carlton Chengdu is especially well suited to hybrid stays. The signature experience here is to structure the day in two parts: complete efficiency for meetings, followed by a more personal rhythm with a treatment, a quiet dinner or a focused outing in the city. It is a distinctly contemporary way of inhabiting Chengdu without fully separating work from discovery.

    Included in your stay
  • Plan a giant panda outing

    For many travellers, the world of the giant pandas is one of Chengdu’s defining experiences. From a central address, the ideal approach is to have the outing arranged methodically in order to avoid logistical guesswork. When well planned, it fits easily into a broader programme and remains memorable without disrupting the rest of the stay.

    Reservation required
  • An evening return to calm

    After the intensity of Chengdu, one of the most satisfying experiences is simply returning to the hotel at day’s end, enjoying turndown service and allowing the evening to slow. This transition, often underestimated, is part of the true luxury of major urban hotels: moving from city energy to rest without friction, in a room already reset for the night.

    Included in your stay

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets Not Allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 269 Shun Cheng Da Jie, Luomashi, Qing Yang Qu, Cheng Du Shi, Si Chuan Sheng, Chine, 610017

View on the map

Google listing

Guest reviews

4.0 / 5 · 254 reviews

5/5Aaviinash Nadgouud

I stayed at The Ritz-Carlton Hotel at Chengdu from 25th May to 30th May 2026 on a business trip. The staff was courteous and helpful. Special mentions: Chef Sanjay Nautiyal: Chef prepared butter chicken curry as per…

5/5Stephen McKeon

Possibly the highest level of service I’ve received at any hotel anywhere. The concierge, Cherry, was particularly great. She gave me her WhatsApp and responded immediately throughout my stay whether she was on duty or…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • 四川科技馆Museum

    589 m · 7 min walk

    Museum a seven-minute walk away, dedicated to science and technology, featuring interactive and educational exhibits.

    Practical information

    The concierge’s wordA 7-minute walk away, 四川科技馆 offers a playful, interactive break, ideal if you're traveling with family or want a change from classic sightseeing.

  • Chengdu Museum New HallMuseum

    947 m · 11 min walk

    Museum 947 meters away, showcasing exhibitions on the history and culture of Chengdu.

    Practical information

    The concierge’s wordFor a cultural break, head to Chengdu Museum New Hall: a good pick for getting a better sense of Chengdu’s history and culture.

  • Wenshu Yuan MonasteryTourist attraction

    1.2 km · 15 min walk

    Buddhist monastery located 1.2 km away, providing insight into the local religious culture.

    Practical information

    The concierge’s wordFor a peaceful break in Chengdu, Wenshu Yuan Monastery offers a lovely glimpse into local religious culture, ideal between sightseeing stops.

  • Sichuan Opera TheaterOpera house

    1.4 km · 17 min walk

    Opera house 1.4 km away, featuring performances of Sichuan opera.

    Practical information

    The concierge’s wordFor a cultural evening in Chengdu, Sichuan Opera Theater offers a lovely interlude centered on Sichuan opera performances.

  • Kuan Alley and Zhai AlleyTourist attraction

    1.7 km · 20 min walk

    Kuan Alley and Zhai Alley, tourist attractions 1.6 km away, provide a glimpse into traditional architecture and local culture.

    Practical information

    The concierge’s wordFor a break between traditional architecture and local culture in Chengdu, Kuan Alley and Zhai Alley are well suited to a leisurely stroll.

  • Shufengya YunTourist attraction

    2.3 km · 4 min by car

    Tourist site located 2,332 meters away, providing a unique cultural experience.

    Practical information

    The concierge’s wordFor a cultural interlude in Chengdu, Shufengya Yun suits a quiet moment, whether solo or for two.

  • 四川广播电视塔Tourist attraction

    2.4 km · 4 min by car

    Tourist attraction located 2.3 kilometers away, providing a panoramic view of the city of Chengdu.

    Practical information

    The concierge’s wordFor a panoramic break over Chengdu, head to 四川广播电视塔 when you feel like gaining a little perspective.

  • Chengdu MuseumMuseum

    2.4 km · 4 min by car

    Museum located 2422 meters away, showcasing the history and culture of Chengdu.

    Practical information

    The concierge’s wordFor a cultural break, Chengdu Museum immerses you in Chengdu’s history and culture, ideal if you want a better feel for the city’s character.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • People's ParkPark

    1.4 km · 17 min walk

    Park 1429 meters away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Chengdu, People's Park is well suited to a quiet moment to unwind and enjoy nature.

  • Jinli Folk-custom Memory WallNational park

    2.7 km · 5 min by car

    National park providing a natural setting conducive to exploring local wildlife and flora.

    Practical information

    The concierge’s wordFor a nature break in Chengdu, Jinli Folk-custom Memory Wall suits a calm stroll, ideal if you enjoy spotting local wildlife and plant life.

  • Du Fu Thatched Cottage (Southwest Gate)National park

    4.2 km · 7 min by car

    National park located 4,180 meters away, providing a natural setting ideal for relaxation and exploration of local wildlife and flora.

    Practical information

    The concierge’s wordIdeal for a nature break if you feel like slowing down, with time to relax and discover the local wildlife and flora.

  • Wangjiang Pavilion ParkPark

    4.4 km · 8 min by car

    Park in Chengdu, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break, head to Wangjiang Pavilion Park: ideal for a gentle walk and a breather between plans.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    The hotel offers free private parking on site for guests. Parking does not require prior reservation.

  • What are the check-in and check-out times?

    Check-in starts at 15:00 and check-out must be completed by 12:00. The minimum age for check-in is 18 years.

  • Can I get a late check-out or early check-in?

    Late check-out or early check-in is subject to availability on the day. Please contact the concierge to confirm the arrangements for the day.

  • Which chain does The Ritz-Carlton Chengdu belong to?

    The Ritz-Carlton Chengdu is part of Marriott International through the brand The Ritz-Carlton. The property is part of this international luxury chain.

  • What time must you check out of the room?

    Check-out must be completed by noon. A later check-out depends on availability on the day and the conditions of the rate booked.

  • Can I leave my luggage before check-in or after check-out?

    The luggage service is generally available via the reception 24/7. The concierge can confirm assistance hours on the day of arrival.

  • Is the reception open all night?

    The reception is open 24/7. This facilitates late arrivals and last-minute requests.

Location & Access

  • Where is The Ritz-Carlton Chengdu located?

    The hotel address is No.269 Shuncheng Street, Qingyang District, Chengdu, Sichuan, China. It is located near Tianfu Square.

  • What is the distance between the hotel and the airport?

    The nearest airport is Chengdu Shuangliu International Airport, approximately 19.97 km from the hotel. The journey takes about 40 minutes according to consulted sources.

  • Is the hotel well located for visiting the city centre?

    The hotel is close to Tianfu Square and within walking distance of Chunxi Road. The nearest metro station is about 0.53 km away.

  • Are airport transfers offered?

    The hotel offers a city car or limousine service depending on the availability of providers. Transport can be arranged upon request.

  • Is the hotel close to the metro and shops?

    The nearest metro station is within walking distance according to sources. The shopping centre and retail areas are easily accessible on foot or by taxi.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Rooms offer free Wi-Fi and wired internet access. Wi-Fi is also available in public areas according to consulted sources.

  • How many rooms does the hotel have?

    The hotel has 350 rooms and suites. Common areas include elevators and the rooms are non-smoking.

  • Can a baby cot or an extra bed be added?

    Baby cots are available on request and extra beds may be offered for an additional fee. Availability depends on the type of room booked.

  • Is the room Wi-Fi free?

    Internet access is available for free in the room. Some common areas also have Wi-Fi.

  • What amenities are found in the room?

    The rooms feature a television and daily housekeeping service. The exact amenities may vary depending on the booked category.

Included Services

  • What type of breakfast is offered?

    Breakfast is offered in buffet form, with Western, Chinese, and Asian options. Some sites describe it as highly rated.

  • What services are included during the stay?

    Housekeeping, 24-hour reception, and concierge service are available. The hotel also offers a currency exchange service.

  • Is there a gym and laundry service?

    A 24-hour fitness centre is available on-site. The hotel also offers laundry and dry cleaning services.

  • Is there a laundry or shoe-shining service?

    A shoe-shining service is mentioned in the hotel’s amenities. Other services can be confirmed at the reception.

  • Can we order room service?

    Room service is available, including outside of regular hours in certain hotel descriptions. The menu and hours should be checked with the hotel.

Dining

  • How many restaurants are there on-site?

    The hotel has five restaurants on-site according to the sources consulted. The options include Chinese, international, and Asian cuisine.

  • Which restaurants are recommended at the hotel?

    The Li Xuan restaurant is mentioned as the hotel's reference Chinese dining option. SPICES serves a buffet breakfast and meals throughout the day.

  • Is there a bar or lounge for drinks?

    The hotel's bar and lounge allow guests to enjoy a drink or snack. Exact hours may vary depending on the dining venue.

  • Where can I have breakfast at the hotel?

    The Chinese restaurant and breakfast buffet are the most cited dining options. The concierge can recommend the most suitable option depending on the time.

  • What type of cuisine is served on-site?

    The hotel serves Chinese, international, and Asian cuisines depending on the restaurants. Menus vary by location and time of day.

Spa & Wellness

  • Does the hotel spa offer massages?

    A spa is available on-site with massages, body treatments, and hydrotherapy. A sauna and steam room complement the wellness facilities.

  • Does the hotel have a pool?

    The hotel has an indoor pool. Access to the pool is indicated as open to staying guests.

  • Is there a sauna or steam room in the spa?

    The spa also includes a sauna and steam room. Aromatherapy treatments are mentioned in the establishment's descriptions.

  • What treatments are offered at the spa?

    The spa offers treatments such as scrubs, wraps, and hot stone massages. The durations and prices depend on the chosen treatment.

  • What time does the pool open?

    The indoor pool is mentioned as accessible to guests. Opening hours may vary depending on the hotel's organisation.

Activities & Leisure

  • What activities can be done without leaving the hotel?

    Guests can use the indoor pool and gym. Some sources also mention yoga and fitness classes.

  • What can be easily visited from the hotel?

    The hotel is located near Tianfu Square, making it easy to visit downtown. The concierge can assist in arranging cultural outings.

  • Does the hotel offer bicycles or leisure activities?

    Free bicycles are mentioned by some partner sources. Availability may vary depending on the day and the number of equipment.

  • Are there relaxation areas or leisure activities on site?

    A garden, a terrace, and a fitness centre are mentioned among the leisure facilities. The concierge can also direct guests to external activities.

Family & Kids

  • Are children allowed at the hotel?

    Children of all ages are accepted in the establishment. Charges apply based on the child's size for breakfast in certain sources.

  • Can a baby cot be provided for a child?

    Baby cots are available on request and extra beds can be provided. The exact conditions depend on the type of room and the child's age.

  • Is the hotel suitable for a family stay?

    Families can stay together in spacious rooms and suites. The concierge can assist in choosing a suitable configuration.

  • Can babies and young children stay here?

    The establishment accepts children of all ages. Conditions related to meals and bedding depend on the child's age.

Pets

  • Are pets allowed at The Ritz-Carlton Chengdu?

    Pets are not allowed at the hotel. However, service animals are permitted at no charge and without documentation according to Marriott's policy.

  • Are service dogs allowed?

    Service dogs are allowed at no extra charge. The establishment specifies that they are exempt from fees and documentation.

  • Can I come with my dog or cat?

    The official policy states that pets are not allowed. It is therefore advisable to arrange for pet care before arrival.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    The hotel has elevators and accessible spaces marked by the brand. For adapted rooms, it is necessary to contact the hotel directly.

  • Are there rooms adapted for specific needs?

    The precise features of accessible rooms are communicated by the hotel upon request. The establishment invites guests to call the reception for details.

  • Are the common areas easily accessible?

    Accessibility features are mentioned in the common areas and elevators are available. Specific needs should be reported before arrival.

Billing & Policies

  • Is a credit card required to guarantee the reservation?

    Reservations must be guaranteed by credit card according to certain partner sources. Accepted payment methods include credit cards.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked. The exact conditions are stated in the booking confirmation.

  • What is the price for a night at the Ritz-Carlton Chengdu?

    Rates may vary depending on the season and booking channel. Some sites list rooms starting from approximately 157 USD.

  • Are there any local taxes to pay?

    No specific local tax is indicated in the sources consulted. Please contact the concierge to confirm the terms for the day.

  • Is breakfast included in the rate?

    Breakfast may be included or charged as an extra depending on the offer booked. Several platforms present it as an additional charge.

Sustainability

  • Is the hotel entirely non-smoking?

    The hotel has a non-smoking policy throughout the establishment. It is advisable to check with the reception regarding the permitted outdoor areas.

  • Does the hotel have visible environmental initiatives?

    The rooms feature modern lighting and equipment, with laundry service and reduced need for travel due to the central location. No environmental certification is indicated in the sources consulted.

  • Does the hotel implement eco-friendly practices?

    The minibar and in-room services limit travel for certain needs during the stay. The published information does not mention a detailed sustainability programme.

The Concierge answers — The Ritz-Carlton Chengdu

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer to Chengdu Airport?

    The concierge can arrange a private transfer to Chengdu Shuangliu International Airport. This service is not provided by the hotel shuttle, and advance booking is recommended.

  • Do you offer a car with a driver for my trips in Chengdu?

    The concierge can book a vehicle with a driver for city travel. Availability and rates vary depending on the schedule and type of car.

  • Can you arrange an airport welcome upon my arrival?

    It is recommended to contact the concierge to confirm an airport welcome service. The arrangements depend on the arrival time and the desired level of service.

Restaurant Reservations

  • Can you reserve a table at the hotel restaurant?

    The concierge can assist with reservations at Li Xuan, SPICES, or other hotel dining options. The most sought-after time slots should be booked in advance.

  • Can you help me book a gourmet dinner tonight?

    Reservations should ideally be made before dinner for the most popular restaurants. The concierge can check availability for the day.

  • Is it possible to get a quiet table or one with a nice view?

    The concierge can request a table with a view or a preferred atmosphere if the restaurant allows. Confirmation depends on availability at the time of the request.

Spa Bookings

  • Can you book a massage at the hotel spa?

    The concierge can book a treatment at the hotel spa. Morning and late afternoon slots are often the most requested.

  • Is it possible to book a couple's treatment?

    The concierge can check the availability of rooms for a couple's treatment. An early request is advised for the most sought-after time slots.

  • What spa treatments are available for quick booking?

    The concierge can guide you towards the most suitable treatments based on the desired duration. Exact services are confirmed at the time of booking.

Excursions & Cultural Visits

  • Can you arrange a cultural tour of Chengdu?

    The concierge can organise a tour of the city centre, Tianfu Square, or the main cultural sites of Chengdu. Durations and available guides must be confirmed according to the date.

  • Can you organise a day trip around Chengdu?

    The concierge can assist in planning a trip to the iconic sites of the region. Transfers and a guide can be added subject to availability.

  • What itinerary do you recommend for discovering Chengdu in a weekend?

    The concierge can recommend a suitable itinerary for exploring Chengdu in a short time. Priority visits depend on your schedule and interests.

Special Occasions

  • Can you prepare a surprise for a birthday?

    The concierge can prepare a special in-room gesture for a birthday or honeymoon. Custom requests should be made in advance.

  • Is it possible to arrange a romantic decoration in the room?

    The concierge can coordinate a special decoration or a cake depending on the day's possibilities. Final approval depends on preparation times.

  • Can you arrange for flowers to be delivered to the hotel?

    The concierge can assist with a bouquet of flowers or a floral arrangement. Styles and budgets are confirmed at the time of request.

Shopping & Luxury Services

  • Can you recommend luxury shopping near the hotel?

    The concierge can recommend high-end shopping locations nearby. Private accompaniment can be requested subject to availability.

  • Do you offer a quick laundry service?

    The concierge can help organise an express laundry or ironing service. Exact timings depend on the drop-off time.

  • Can you help me find a high-end gift in Chengdu?

    The concierge can facilitate the purchase of gifts or specific items in the city. Availability and delivery must be confirmed before validation.

Family Activities

  • What family activities do you recommend in Chengdu?

    The concierge can suggest activities suitable for children and families. Options vary according to the children's ages and the season.

  • Can you organise an easy outing with children?

    The concierge can arrange a simple and convenient outing for a family with children. Timings and transport needs should be specified in advance.

  • Do you have any ideas for visits suitable for young children?

    The concierge can assist in planning visits that are compatible with a stroller or young children. The itinerary should be adjusted according to the desired duration.

Personalized Experiences

  • Can you create a tailored programme for my stay?

    The concierge can create a customised programme that includes gastronomy, wellness, and cultural visits. Activities are combined according to your priorities and pace.

  • Can you personalise my stay for a special occasion?

    The concierge can organise a special request related to a business trip, a honeymoon, or a private occasion. Details should be communicated in advance.

  • What private experiences can you organise for two people?

    The concierge can suggest private experiences such as an exclusive table, a guided tour, or a personalised room service. Confirmation depends on local availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits