Zermatt
Hotel 5-star in Zermatt, in the heart of Zermatt, featuring breakfast with Matterhorn views, after-ski spa time and direct trail access.
Silvana Mountain Hotel is in Zermatt, in the heart of the Swiss Alps, with views of the Matterhorn.
It is well placed for ski slopes and hiking trails, making it practical for a mountain-focused stay.
Yes, the hotel offers wellness areas designed for recovery after skiing or hiking.
It suits a stay that alternates time in the mountains with quieter moments back at the hotel.
Yes, the hotel has a restaurant, which is practical if you prefer not to go out again in the evening.
The atmosphere is described as convivial and suited to both couples and families.
Silvana Mountain Hotel is located in Zermatt, Switzerland, in the heart of the Alps. This 5★ hotel offers breathtaking views of the Matterhorn, the region's emblem. It is close to ski slopes and hiking trails, attracting nature and adventure enthusiasts. The establishment provides a warm and friendly atmosphere, perfect for unwinding after a day outdoors.
What sets this hotel apart is its commitment to guest comfort. Common areas, such as the lounge and restaurant, are designed to promote relaxation. Guests appreciate the attentive and personalized service, which helps create a unique experience. Silvana Mountain Hotel attracts couples, families, and travelers seeking tranquility in an alpine setting.
Before you go, note that the hotel is particularly popular during the winter season when the slopes are open. Families and couples find an ideal setting to spend time together. In summer, hikers enjoy breathtaking landscapes. It is advisable to book in advance, especially during peak periods.
_My tip from the Concierge: consider booking your mountain activities in advance to secure your spot and fully enjoy your stay._
Silvana Mountain Hotel is an exceptional address in Zermatt, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.
Room catalog coming soon.
Detailed services coming soon.
Exclusive on-site programmes that define this property's character, beyond the room key.
Beginning the day in Zermatt with the mountain on the horizon immediately changes the tone of a stay. At Silvana Mountain Hotel, breakfast comes into its own when paired with Alpine morning light, the quiet before setting out for the slopes or trails, and the sense of calm that defines altitude. A simple experience in appearance, yet often central to the memory of the trip.
After a day of skiing or hiking, much of the pleasure lies in the quality of returning to the hotel. This experience pairs mountain exertion with time in the wellness areas, allowing tired muscles to relax, warmth to return and the day to continue without abrupt transition. It is a particularly fitting way to experience Zermatt, between outdoor intensity and indoor comfort.
In the evening, dining becomes the natural extension of the refuge. After outdoor pursuits, taking a table in the hotel restaurant allows the pace to soften within a convivial and comforting atmosphere. The experience suits couples on a winter break as much as families wishing to end the day smoothly without leaving the spirit of the house.
In summer, the hotel takes on the feel of an elegant base camp. Setting out in the morning for the trails, enjoying altitude and wide panoramas, then returning in the afternoon to rest is one of the great pleasures of a stay in Zermatt. This experience highlights the immediate relationship between the hotel and the mountain, without unnecessary logistics or wasted time.
For couples, Silvana Mountain Hotel offers a setting particularly suited to winter stays: active days in the snow, a calm return indoors, dinner at the hotel and time to unwind in a hushed atmosphere. The experience depends less on spectacle than on overall coherence, with that valuable sense of inhabiting the mountain without visible effort.
Zermatt lends itself especially well to multigenerational stays, provided one chooses an address able to combine comfort, hospitality and easy access to activities. At Silvana Mountain Hotel, the family experience is built around a balanced rhythm: time outdoors, a return to the hotel, shared meals and moments of rest. It is an approach that allows the mountain to be enjoyed without excessive organisational strain.
MyConciergeHotel editorial selections — each entry links to the full ranking.
The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.
Data collected on 29 June 2026.
Pets are welcome (10 € fee).
There's a charge of CHF 10 per pet, per night. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Complimentary high-speed Wi-Fi in all rooms and public spaces.
4.7 / 5 · 283 reviews
5/5MaxIt is one of the best ski resort hotels I have stayed in. Family run feel but modern with class in keeping with the Swiss feel. Superb pool and spa. The food is excellent. Super friendly and attentive staff. The…
1/5Adonis SpandonidisThe WORST Experience Ever. We Consume With My Friends And I Took 3 Ketchup And The Rude Waiter, The Blonde One, Run Behind Me And Make Fun Of Me And Ask The Back. You Are Sooooooo Cheap, Even Your Menu Was Super…
5/5Sara PBJust spent 3 days with my partner in this beautiful hotel in the mountain! We were very impressed with the hotel and its facilities! Super nice & clean rooms with a very comfortable bed and duvet! We had the half-board…
Reviews provided by Google Maps. View on Google
Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.
Check-in is generally possible from 12:00 and check-out until 12:00, according to information from booking platforms.
Early check-in may be offered depending on the day's occupancy; it is advisable to request it in advance at the reception.
Late check-out may sometimes be granted depending on room availability and may incur an additional charge.
Check-in formalities are carried out at the hotel reception in Furi, after your arrival by cable car from Zermatt.
In case of late arrival, it is recommended to inform the hotel to arrange access after the usual operating hours of the lifts.
Private transfers can be arranged from the airports to Täsch or Zermatt, then up to Furi; this should be booked in advance.
Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas.
The hotel mainly offers double, single, triple rooms, suites, and family rooms, according to descriptions from booking sites.
Rooms are generally equipped with a flat-screen TV and Wi-Fi connection; some categories may have a tea/coffee tray according to room descriptions.
Some units like the chalet and the Mountain Lodge offer more space and comfort, suitable for families or extended stays.
The hotel is described as non-smoking in the general information, with a prohibition on smoking in the rooms.
The hotel has a spa with an indoor pool, jacuzzi, sauna, hammam, as well as a relaxation area, accessible to its guests.
Access to the spa and pool is generally included for guests; some treatments or private services may incur an additional charge.
Wi-Fi, access to the pool, sauna, and hammam are typically included services, according to information from booking platforms.
Additional services such as massages, organised excursions, or certain activities may be offered for an extra charge.
Prices vary according to the season, room type, and ongoing offers; platforms like Booking or Tripadvisor display updated rates.
The hotel has a restaurant called Gitz Gädi, offering regional and international cuisine in a rustic atmosphere with a fireplace.
A buffet breakfast is usually offered, often praised in reviews for its quality and variety.
Dinner is often served as a fixed menu in the evening, featuring regional dishes, according to customer feedback.
Specific diets can generally be accommodated upon prior request to the hotel.
For lunch, guests can enjoy nearby mountain restaurants or those in Zermatt, as the hotel restaurant primarily focuses on breakfast and dinner.
The wellness area includes a heated indoor pool, a jacuzzi, a sauna, a hammam, and relaxation areas, according to official descriptions.
A private spa is mentioned among the amenities, allowing for more exclusive use of certain facilities according to the hotel's terms.
Massages and wellness treatments are offered, bookable in advance and generally charged as an extra.
Children have access to the pool under the supervision of their parents; specific hours may exist to maintain the tranquility of the spa.
The indoor pool is heated and usable year-round according to booking site indications.
The hotel has an indoor swimming pool accessible to guests, integrated into the wellness area.
The hotel is located in Furi, about 300 metres above Zermatt, in close proximity to the slopes and hiking trails.
Access takes about ten minutes via the Matterhorn Express cable car from Zermatt, followed by a walk from the Furi station.
The hotel is directly at the foot of the ski slopes and in the heart of the hiking area, ideal for ski-in and ski-out depending on the season.
From Geneva airport, it takes about 3 hours 30 minutes to 4 hours by train to Zermatt, plus the ascent by cable car to Furi.
The Zermatt area has several dozen hotels, ranging from guesthouses to palaces, with the Silvana Mountain Hotel being one of the mountain establishments above the village.
The hotel does not have parking at the building itself, as Zermatt is car-free; guests typically use the parking in Täsch and then take the train or taxi to Zermatt.
The hotel is directly in the heart of the ski area, offering skiing, hiking, mountain biking, and mountain activities depending on the season.
The area offers alpine skiing, snowboarding, and winter hiking, with direct access to the slopes from the Furi area.
In summer, guests can enjoy hiking, mountain biking, scenic walks, and excursions such as Gornergrat or Matterhorn Glacier Paradise.
The hotel offers an outdoor play area for children, according to traveller reviews, which is appreciated by families.
Family rooms, the Mountain Lodge, and the chalet allow for comfortable accommodation for several people, practical for families.
The ski-in/ski-out location and nearby playgrounds make the stay convenient for families who enjoy winter sports.
Pets are allowed in the establishment according to general information, sometimes with an additional charge; it is advisable to mention it when booking.
Pets are generally allowed in certain rooms; restrictions may exist for the restaurant and the spa.
An additional charge may apply per night and per pet, depending on the current pricing policy.
Access is via cable car and mountain paths; it is recommended to contact the hotel to verify possibilities according to specific needs.
The hotel does not indicate a specific label, but some rooms and common areas may be easier to access; accessibility also depends on external conditions.
Access involves the use of cable cars and mountain paths, which may limit accessibility for some travellers.
Cancellation conditions vary depending on the rate chosen and the season; they are specified at the time of booking on the hotel’s website or online platforms.
Yes, a municipal tourist tax is generally charged per person per night, in addition to the room price, according to Zermatt regulations.
Common payment methods include credit cards and electronic payment, but it is recommended to check the accepted cards at the time of booking.
Updated prices and reviews can be found on platforms such as Booking, Tripadvisor or other specialised booking sites.
The hotel does not communicate a detailed environmental programme, but its mountain location encourages responsible management of energy and water.
Most establishments in Zermatt encourage the use of public transport and limit car use, which reduces the carbon footprint of stays.
The chalet architecture and the use of local materials generally contribute to a respectful integration into the alpine environment.
Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.
Can you arrange my complete transfer from Zermatt station to the Silvana Mountain Hotel in Furi?
The concierge can organise your taxi or limousine ride between the Täsch/Zermatt stations and the Matterhorn Express cable car station, then provide you with the schedule to reach the hotel by gondola to Furi.
Is it possible to book a private transfer from Geneva or Zurich airport to the hotel?
The concierge can book a private car transfer to Täsch, followed by an electric taxi or luggage service to the cable car station in Zermatt, taking into account your flight or train schedules.
What can the concierge do if I arrive after the cable car closes to reach the hotel?
The concierge can provide information on the Matterhorn Express cable car schedule and arrange a plan B (snow taxis, grooming machine, snowmobile) in case of a late arrival depending on the day's conditions.
Can you handle the transfer of my luggage between Zermatt and the Silvana Mountain Hotel?
The concierge can organise the transport of your luggage between the centre of Zermatt and the Furi station, allowing you to travel light on the lifts.
Can you prepare a public transport itinerary to get to the Silvana Mountain Hotel from abroad?
The concierge can prepare a detailed public transport itinerary from the main Swiss airports, including train and shuttle schedules to Zermatt and then Furi.
Can you book a table at a gourmet restaurant in Zermatt for dinner?
Reservations are made through the concierge, who can recommend and secure a table at restaurants in Zermatt or on the slopes based on your budget and culinary preferences.
Is it possible to organise a special dinner at the Gitz Gädi restaurant for a special occasion?
The concierge can arrange a birthday or romantic dinner at the Gitz Gädi restaurant table, with a special menu, cake, and personalised decorations according to your wishes.
Can you recommend and book mountain restaurants accessible from the hotel during the ski day?
The concierge can recommend restaurants accessible by ski or on foot from Furi and handle reservations considering the lift schedules.
How can I book a session in the private spa of the Silvana Mountain Hotel?
Reservations are made through the concierge, who can block slots for access to the private spa, massages, and wellness treatments according to your schedule.
Can you prepare a complete spa programme for a wellness stay?
The concierge can organise a customised wellness programme including massages, access to the pool area, sauna, and hammam over several days.
Is it possible to privatise the spa area for a couple's moment?
The concierge can check availability and reserve a private slot in the spa area for a couple or family, according to the applicable terms.
Can you organise a day trip to Gornergrat or Klein Matterhorn?
The concierge can arrange the ascent to Gornergrat, Klein Matterhorn or Riffelalp and combine these excursions with walks and visits suitable for the season.
Is it possible to organise a guided tour of Zermatt and its heritage?
The concierge can book guided tours of the village of Zermatt, the local museum or thematic circuits on the history of mountaineering at the Matterhorn.
Can you organise a guided hike starting from Silvana Mountain Hotel?
The concierge can recommend and book guided hikes with a mountain guide, tailored to your level and the weather conditions.
Can you organise a romantic surprise in the room with flowers and champagne?
The concierge can prepare a romantic room decoration, with flowers, champagne and small attentions, for a birthday or a marriage proposal.
Is it possible to organise a small birthday party at the hotel?
The concierge can assist in organising a small family or friends celebration, including a special menu, cake, background music and coordination with the restaurant.
Can you order a personalised cake to mark an event during our stay?
The concierge can arrange for a personalised cake to be prepared by the kitchen and served in the restaurant or in the room at the desired time.
Can you recommend luxury shops in Zermatt and organise a shopping session?
The concierge can direct you to the best shops in Zermatt for watches, jewellery, fashion or high-end ski equipment and, subject to availability, arrange a personal shopper service.
Can you arrange for high-end ski rentals delivered near the hotel?
The concierge can assist in renting premium ski equipment from partner shops in Zermatt or Furi, with delivery and fitting on-site if offered.
Is it possible to have flowers or a luxury gift delivered directly to my room?
The concierge can assist with additional services such as laundry, florist or gift delivery to the room according to the available providers.
What family activities can you organise around the Silvana Mountain Hotel?
The concierge can recommend family activities such as tobogganing, easy hikes, playgrounds, or child-friendly tours in Zermatt and arrange the necessary bookings.
Can you book ski lessons for children near the hotel?
The concierge can provide information on children's ski schools and assist in booking group or private lessons suitable for the age and level of your children.
Can you prepare a personalised programme for a ski and wellness stay?
The concierge can create a tailored programme combining skiing, spa, gastronomy, and walks, based on your preferences, the duration of your stay, and the season.
Is it possible to book a special experience such as a sunset outing or a wine tasting?
The concierge can organise special experiences such as a snowshoe outing at sunset or a Swiss wine tasting, depending on the available offerings.
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An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).
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