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5★ · Zermatt

Hôtel Schweizerhof Zermatt

Zermatt

4.64.6/5602 reviews · Google rating

Hotel 5-star in Zermatt, in the heart of Zermatt, featuring Matterhorn views, breakfast before the slopes and after-ski wellbeing spaces.

Is Hotel Schweizerhof Zermatt a luxury hotel?

Yes. It is a five-star hotel in the heart of Zermatt, with a stay focused on comfort and attentive service.

It suits both couples and families, with an Alpine setting and easy access to the village and outdoor activities.

Is breakfast included at Hotel Schweizerhof Zermatt?

Breakfast is one of the useful parts of the stay, especially before a day on the slopes or the trails.

Whether it is included depends on the rate and your dates. It is best to check your booking conditions or ask the Concierge.

Can you dine at Hotel Schweizerhof Zermatt?

Yes, dining in is a practical option after an active day in Zermatt.

Depending on the period, booking ahead is advisable. It saves going back out in the evening and keeps the stay simple.

A word from the Concierge

Hôtel Schweizerhof Zermatt through the Concierge's eyes

Hôtel Schweizerhof Zermatt is located in the heart of Zermatt, Switzerland, offering stunning views of the Matterhorn. This 5★ hotel combines luxury and comfort in an alpine setting. Guests appreciate its warm atmosphere and attentive service. The central location allows easy access to local attractions and ski slopes. What sets this hotel apart is its commitment to hospitality. Travelers find a friendly atmosphere, perfect for relaxing after a day of mountain activities. Modern amenities and well-designed common areas contribute to a pleasant experience. Hôtel Schweizerhof is particularly favored by couples and families. Before you go, be aware that the hotel attracts travelers year-round. Winter and summer seasons offer various activities, from winter sports to hiking. Families and couples will find a setting that meets their needs. Be sure to check service availability before your arrival. _My tip from the Concierge: book your mountain activities in advance, especially during peak season, to secure your spot._

Why choose Hôtel Schweizerhof Zermatt?

Hôtel Schweizerhof Zermatt is an exceptional address in Zermatt, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast before the mountains

    Beginning the day with breakfast at the hotel changes the rhythm of a stay in Zermatt. Before heading to the slopes, the trails or simply the still-quiet village streets, this moment creates a valuable transition between the privacy of the room and the energy of the outdoors. In a central address, it allows guests to set out without haste, with the rare feeling that the day is already well underway.

    EssentielIncluded in your stay
  • After-ski unwind and wellbeing pause

    After several hours spent in the cold, on the slopes or at altitude, returning to the hotel’s wellbeing spaces becomes a ritual in its own right. Guests come to ease tired legs, regain warmth and slow down before the evening. This sequence, so characteristic of great Alpine stays, turns après-ski into a genuine moment of recovery rather than a simple transition.

    Après-skiIncluded in your stay
  • Exploring Zermatt on foot from the hotel

    One of the clearest pleasures of staying at the Schweizerhof lies in its central position. Stepping outside and reaching shops, cafés, activity departures or village walks on foot gives the stay remarkable fluidity. This freedom of movement allows for greater spontaneity, easy returns during the day, and a way of experiencing Zermatt as a lived-in village rather than only as a resort.

    EmplacementIncluded in your stay
  • Dining in after an active day

    There are evenings when not going back out becomes the real luxury. After skiing, hiking or a full day, being able to dine at the hotel in a polished setting and without further logistics brings immediate comfort. This experience suits couples wishing to extend the evening without effort, as well as families for whom simplicity is part of the pleasure of travel.

    TableReservation required
  • A couple’s escape in the atmosphere of Zermatt

    The Schweizerhof is especially well suited to stays for two seeking a balance between activity and ease. The day can unfold freely between the mountains, a walk through the village and time to rest, before continuing either in the resort or within the hotel according to mood. This kind of escape depends less on a tight programme than on the quality of the setting, ease of movement and the pleasure of sharing a slower rhythm.

    CouplesIncluded in your stay
  • Alpine summer and hiking from Zermatt

    When snow gives way to trails, Zermatt reveals another kind of intensity. Staying in a central hotel then makes it easy to alternate walking, pauses in the village and moments of calm. The experience becomes more contemplative without losing comfort. For travellers who prefer the mountains in summer, it is an elegant way to inhabit the destination, between crisp air, panoramic views and well-judged hospitality.

    ÉtéReservation required

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

The property allows dogs or cats in guestrooms (size limitations may apply).

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Guest reviews

4.6 / 5 · 602 reviews

5/5Kasama Prisanavanich

We stayed in a Junior Suite with a Matterhorn view. The room was spacious, and we could see the Matterhorn right from our bed. There was also a large balcony where we could relax and enjoy the scenery. The breakfast…

4/5Chris Suharlim-Leitner

Stayed one night at Schweizerhof Zermatt. Room was clean, modern, and well maintained. A little on the small side, so I’d suggest only bringing the luggage you need to Zermatt. There’s no AC or air vents. The hotel…

5/5Kimberly Montgomery

Gorgeous hotel! Modern mountain chic decor. Conveniently located just steps from the train station. The staff are amazing! Lovely breakfast buffet and great balcony views. Can’t wait to come back and stay again!

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Hôtel Schweizerhof Zermatt?

    Standard check-in starts at 15:00 and check-out must be completed before 12:00.

  • Can I check in early?

    Early check-in is possible subject to room availability; it is recommended to request it in advance at the reception.

  • Does the hotel offer a late check-out service?

    Late check-out may sometimes be offered depending on hotel occupancy; an additional charge may apply. Contact the concierge to confirm the arrangements for the day.

  • Can I arrive late in the evening at the Hôtel Schweizerhof Zermatt?

    The reception is open continuously, allowing for late arrivals and assistance to guests day and night.

Location & Access

  • Where is the Hôtel Schweizerhof Zermatt located in the resort?

    The hotel is located in the heart of Zermatt, at Bahnhofstrasse 5, in a pedestrian area immediately near the train station.

  • How do I get to the Hôtel Schweizerhof Zermatt by car or train?

    Zermatt is a car-free resort; access is by train to Zermatt from Täsch, then by electric taxi or on foot to the hotel.

  • What is the distance between the hotel and the Zermatt ski lifts?

    The Zermatt–Sunnegga and Zermatt–Furi lifts are accessible within a few minutes' walk from the hotel, convenient for skiing and excursions.

  • Is the hotel close to the Zermatt train station?

    The Zermatt train station is just across from the hotel, only a few dozen metres away.

  • Does the hotel have parking?

    The hotel has private parking in Zermatt which is not accessible by car; guests must use the parking in Täsch and then take the train or taxi to Zermatt.

  • What is the distance between the hotel and the airport?

    From Geneva, Zurich or Milan airports, the journey to Zermatt takes about 3 to 4 hours by train or car to Täsch, then train to Zermatt.

Rooms & Amenities

  • What types of rooms and suites are offered at the Hotel Schweizerhof Zermatt?

    The hotel mainly features double rooms and suites, offering various sizes and layouts for couples, families, or extended stays.

  • What amenities can be found in the rooms?

    The rooms generally include a flat-screen TV, safe, free Wi-Fi, private bathroom, and warm contemporary decor.

  • Is there a minibar or drinks in the room?

    A minibar or drink service is available in the rooms depending on the category; drinks are also offered at the hotel bar.

  • Does the hotel have rooms suitable for families with children?

    The hotel offers rooms and suites that can accommodate families, with the possibility of extra beds or sofa beds depending on the category.

  • Is Wi-Fi available in the hotel?

    Yes, a Wi-Fi connection is provided free of charge throughout the establishment, including the rooms and common areas.

Dining

  • What type of breakfast is offered?

    The hotel offers a breakfast buffet, with continental, vegetarian, vegan, gluten-free, American options, and a wide selection of fresh products.

  • Is breakfast included in the room price?

    The breakfast buffet is generally included in most rates, but some offers may provide it as an option.

  • What restaurants are available at the Hotel Schweizerhof Zermatt?

    The hotel has several on-site restaurants: Schweizerhof Kitchen, Cheese Factory, La Muna, and a Beach Bar.

  • Does the hotel have a bar or lounge for drinks?

    A bar and lounge are present in the hotel, offering cocktails, wines, and snacks in a friendly atmosphere.

  • Can I have my meals in the room at the Hotel Schweizerhof Zermatt?

    Room service is available during certain hours, allowing meals or snacks to be taken in the room. Contact the concierge to confirm the day's arrangements.

Spa & Wellness

  • What spa and wellness facilities are offered by the hotel?

    The spa includes an indoor heated pool, sauna, steam room, jacuzzi, relaxation area, and various treatments and massages.

  • What types of treatments are available at the spa of the Hôtel Schweizerhof Zermatt?

    Massages, body treatments, facials, and beauty offers are available at the spa, by reservation.

  • Does the hotel have a pool?

    The hotel has an indoor heated pool accessible to guests, located in the spa area.

  • Is there a gym or fitness area at the hotel?

    A fitness centre with basic equipment is available for guests, often supplemented by a personal trainer upon request.

Activities & Leisure

  • What leisure activities are offered on-site by the Hôtel Schweizerhof Zermatt?

    Activities include spa, pool, fitness, billiards, skiing, hiking, cycling, games, musical evenings, kids club, and evening entertainment.

  • Is the hotel well located for skiing and hiking?

    The central location allows easy access to the ski areas of Zermatt and hiking trails in summer.

  • Is there a kids club or children's activities at the hotel?

    A kids club with supervised activities for children, including a climbing wall and games, is offered within the hotel.

  • Are there entertainment or events organised by the Hôtel Schweizerhof Zermatt?

    Evening entertainment, sometimes with live music or a DJ, is offered in the hotel depending on the season.

Family & Kids

  • Is the Hôtel Schweizerhof Zermatt suitable for a family stay?

    The hotel offers family rooms and a kids club, making it suitable for stays with children.

  • Can I request a baby cot or an extra bed for a child?

    Baby cots or extra beds can be provided for children, upon prior request and subject to availability.

  • Are there specific menus or options for children in the restaurant?

    The restaurant and breakfast may offer options suitable for children, as well as simplified menus upon request.

Pets

  • Are pets allowed at Hôtel Schweizerhof Zermatt?

    Yes, dogs and pets are allowed upon request, subject to additional fees.

  • Is there an extra charge for bringing my dog?

    Pet fees are applied per night and per animal, varying according to the season and offer.

  • Does the hotel have rooms dedicated to guests travelling without pets?

    Some rooms and common areas may be reserved for guests without pets; it is advisable to specify this when booking.

Accessibility

  • Does Hôtel Schweizerhof Zermatt have elevators to access the rooms?

    The establishment has elevators to access the different floors and rooms.

  • Is the hotel easily accessible for people with reduced mobility?

    The main access is on foot or by electric taxi from the train station, which may require assistance for some guests with reduced mobility.

  • Are there rooms or facilities adapted for wheelchairs?

    Facilities may be offered to facilitate the stay of wheelchair users, depending on the configuration of available rooms. Contact the concierge to confirm the arrangements for the day.

  • Are the bathrooms suitable for people with mobility difficulties?

    Some rooms may be equipped with walk-in showers or grab bars, depending on the reserved category. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • How many stars does Hôtel Schweizerhof Zermatt have?

    Hôtel Schweizerhof Zermatt is classified as a 4-star superior or 4.5-star establishment according to booking platforms.

  • What are the average prices for a night at Hôtel Schweizerhof Zermatt?

    Prices vary according to the season, room category, and promotional offers, with average prices around 300 to 400 CHF per night, sometimes less.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate booked (flexible or non-refundable) and the period; it is detailed at the time of booking.

  • Are airport transfers offered?

    The hotel can assist in arranging transfers via external partners, but does not have its own airport shuttle in Zermatt.

  • Are there any local taxes to pay?

    Yes, a local tourist tax is due per person per night, with the amount varying according to age.

  • What payment methods are accepted at the Hôtel Schweizerhof Zermatt?

    Payment methods generally include major credit cards and cash; details are specified at the time of booking or at reception.

Sustainability

  • Does the Hôtel Schweizerhof Zermatt follow a sustainable development approach?

    The hotel is committed to quality and ranks among the best hotels in Switzerland in certain listings, but detailed environmental actions are not widely published.

  • What ecological measures are implemented in the establishment?

    Practices such as waste reduction, careful energy management, and offering local products are frequently highlighted in hotels of this level. Contact the concierge to confirm the current arrangements.

  • Do the breakfast and restaurants use local products?

    Regional products are used in the dining options, particularly for Valais and Swiss specialties served in certain restaurants.

  • Is there a towel and linen reuse policy at the Hôtel Schweizerhof Zermatt?

    Linen and towels can be changed upon request to limit water and energy consumption, a common practice in contemporary hotels. Contact the concierge to confirm the current arrangements.

The Concierge answers — Hôtel Schweizerhof Zermatt

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you organise a private transfer from the airport to the Hôtel Schweizerhof Zermatt?

    The concierge can organise a private transfer by car or taxi from the airports of Geneva, Zurich or Milan to the Täsch train station, then by train or electric taxi to Zermatt. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book an electric taxi for getting around Zermatt?

    The concierge can book an electric taxi or a local shuttle for your travels within Zermatt, including to the Sunnegga or Matterhorn Glacier Paradise lifts.

  • Is it possible for the concierge to book my train tickets to Zermatt?

    The concierge can advise on the best train schedules to Zermatt and book first-class tickets from major Swiss cities.

  • Can you handle the transport of my luggage between the train station and the hotel?

    The concierge can arrange the transport of your luggage from the Zermatt train station to the hotel using an electric taxi service or porter.

  • Can the concierge organise my return transfer on the day of departure?

    The concierge can organise a return transfer coordinated with your train or flight schedules for a stress-free departure.

Restaurant Reservations

  • Can you book a table in the restaurants of the Hôtel Schweizerhof Zermatt?

    Reservations are made through the concierge, who can secure a table in the hotel’s restaurants, including Schweizerhof Kitchen, Cheese Factory or La Muna, according to your preferences.

  • Can the concierge recommend good places to eat in Zermatt and make reservations?

    The concierge can recommend and reserve tables at the best restaurants in Zermatt, including gourmet establishments or those with views of the Matterhorn.

  • Is it possible to prepare a special menu (vegan, gluten-free) in the hotel restaurants?

    The concierge can arrange menus suitable for vegetarian, vegan or gluten-free diets within the hotel’s restaurants, subject to availability.

  • Can you organise a romantic or birthday dinner at the hotel restaurant?

    The concierge can reserve a table for a birthday or romantic dinner, with special arrangements, in one of the hotel’s restaurants.

Spa Bookings

  • How can I book a massage or treatment at the Hôtel Schweizerhof Zermatt spa?

    Reservations are made via the concierge or reception, who can block slots for massages, facials or private access to certain areas of the spa.

  • Can the concierge create a customised wellness programme during my stay?

    The concierge can organise a personalised wellness experience with sauna, hammam, jacuzzi, and specific treatments according to your needs.

  • Is it possible to privatise a part of the spa for a couple?

    The concierge can privatise certain areas for a relaxing moment for couples, subject to the spa's availability.

Excursions & Cultural Visits

  • Can you organise an excursion to Gornergrat or Matterhorn Glacier Paradise?

    The concierge can book excursions to Gornergrat, Matterhorn Glacier Paradise, or guided walks, including tickets and local guides.

  • Can the concierge book a guided tour of the village of Zermatt and the Matterhorn Museum?

    The concierge can arrange a guided tour of the village of Zermatt and the Matterhorn Museum, with a French or English-speaking guide depending on availability.

  • Is it possible to arrange a complete ski day (lift passes, equipment, instructor)?

    The concierge can plan a full ski day with lift passes, equipment rental, and an instructor at the ski areas connected to Zermatt.

Special Occasions

  • Can you organise a romantic surprise in the room for a marriage proposal?

    The concierge can prepare a surprise in the room with champagne, flowers, cake, or special decorations for an anniversary or a marriage proposal.

  • Can the concierge organise a birthday party on-site?

    The concierge can coordinate table decorations, cake, and entertainment to celebrate a birthday at the hotel restaurant or bar.

  • Is it possible to prepare a special programme for a honeymoon in Zermatt?

    The concierge can assist in organising a honeymoon stay, with activities and personalised touches.

Shopping & Luxury Services

  • Can you recommend the best luxury boutiques and ski shops in Zermatt?

    The concierge can recommend luxury boutiques and high-end sports shops in Zermatt for purchasing watches, jewellery, or ski equipment.

  • Can the concierge take care of renting my ski equipment?

    The concierge can organise a rental service or preparation of ski equipment with suitable skis, boots, and helmet.

  • Is it possible to benefit from a personal shopper for shopping in Zermatt?

    The concierge can connect with personal shopper services or shopping advisory in certain partner boutiques.

Family Activities

  • Can you organise activities for my children at the hotel's kids club?

    The concierge can enrol children in the hotel's kids club and offer suitable activities such as games, climbing, or entertainment.

  • Can the concierge recommend family activities in Zermatt?

    The concierge can suggest ideas for easy walks, tobogganing, ice skating, or other family outings depending on the season.

Personalized Experiences

  • Is it possible to create a complete customised stay programme?

    The concierge can create a tailored programme combining skiing, spa, gastronomy, and walks, according to the duration of your stay and your interests.

  • Can you offer exclusive or original experiences during my stay at the Hôtel Schweizerhof Zermatt?

    The concierge can organise exclusive experiences such as dawn outings, private tastings, or musical evenings depending on current possibilities.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits