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5★ · Zermatt

Hôtel Alpenhof

Zermatt

4.74.7/5715 reviews · Google rating

Hotel 5-star in Zermatt, Switzerland, in the heart of Zermatt, featuring Matterhorn views, a relaxing spa and easy access to ski slopes.

What facilities are available at Hotel Alpenhof Zermatt?

Hotel Alpenhof Zermatt places a strong focus on wellbeing, with a spa suited to post-ski recovery.

The hotel also offers comfortable shared spaces, combining traditional alpine style with modern facilities.

Is Hotel Alpenhof Zermatt well located for skiing and exploring the village?

Yes. The stay is designed to feel easy between the hotel, the village and access to the ski area.

As Zermatt is pedestrian, getting around is done on foot in a calm setting, which works well for both the village and ski days.

How much does a stay at Hotel Alpenhof Zermatt cost?

Rates mainly depend on the season, your dates and the room category selected.

For an accurate budget, it is best to check your exact dates or ask the Concierge based on the type of stay you want.

A word from the Concierge

Hôtel Alpenhof through the Concierge's eyes

The Hôtel Alpenhof is located in Zermatt, Switzerland, in the heart of the Swiss Alps. This 5★ hotel offers stunning views of the Matterhorn, the region's emblem. Zermatt is a pedestrian village, adding to its charm and peaceful atmosphere. Visitors appreciate its warm and welcoming ambiance, perfect for relaxing after a day on the slopes. What sets Hôtel Alpenhof apart is its personalized service and commitment to guest well-being. The establishment features modern amenities while preserving a traditional alpine style. Guests can enjoy a relaxing spa and various common areas. Winter sports enthusiasts will find their happiness here, with easy access to ski slopes. Couples, families, and solo travelers will appreciate the friendly atmosphere. The hotel is also ideal for wellness retreats or romantic getaways. Consider visiting Zermatt during the winter season to fully enjoy mountain activities. _My tip from the Concierge:_ book your ski activities in advance to secure your spot on the best slopes.

Why choose Hôtel Alpenhof?

Hôtel Alpenhof is an exceptional address in Zermatt, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Waking up to the Matterhorn

    In Zermatt, the mountain is more than a backdrop: it sets the tone of the day. Beginning a stay with the Matterhorn in view, and allowing the morning to unfold without haste, is one of those simple pleasures that define a fine alpine address. This experience suits travellers seeking contemplation as much as activity.

    IconiqueIncluded in your stay
  • Après-ski in the spa

    After the slopes, the experience naturally continues with a moment of recovery. Heading to the spa, allowing the body to release effort and returning to enveloping warmth is part of the mountain way of life. It is one of Alpenhof’s clearest signatures: turning the end of the day into a wellbeing ritual rather than a simple return to the hotel.

    Bien-êtreIncluded in your stay
  • A seamless ski day

    Part of the appeal of staying at Hotel Alpenhof Zermatt lies in the ease between the hotel, the village and access to the ski area. This experience is about enjoying the mountains without unnecessary friction: a well-organised morning departure, a comfortable return, and restorative time in a warm atmosphere. It is an ideal way to experience Zermatt when skiing is at the heart of the trip.

    Reservation required
  • An alpine romantic escape

    With the calm of the pedestrian village, the presence of the Matterhorn, time in the spa and the intimacy of a mountain hotel, Alpenhof naturally lends itself to stays for two. This experience favours a slower rhythm: walks through Zermatt, early returns to the hotel, time together and a sense of refuge. It offers a more intimate reading of the resort, beyond sporting performance alone.

    Escapade à deuxReservation required
  • Exploring Zermatt on foot from the hotel

    Zermatt’s pedestrian character profoundly changes the way one stays there. From the hotel, the village can be discovered on foot and at one’s own pace, taking in its mountain views, hushed atmosphere and the rare feeling of a high-altitude destination still experienced on a human scale. It is ideal for travellers who like to understand a place by moving through it slowly.

    Included in your stay
  • Excursion to Matterhorn Glacier Paradise

    Among Zermatt’s most emblematic outings, Matterhorn Glacier Paradise holds a special place. From Alpenhof, the excursion fits naturally into a well-planned stay, especially when the weather promises clear visibility. The key is less about adding another activity than about choosing the right moment to experience high altitude in the best possible conditions.

    À prévoirReservation required

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Pets

Pets are welcome (20 € fee).

Pets are allowed on request Additional charge

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.7 / 5 · 715 reviews

5/5Brooke White

An amazing place to stay in Zermatt. The staff was friendly and the rooms were great. They provide lots of awesome amenities like a shuttle to pick you up at the train station, mini Toblerone chocolates as a pillow…

5/5Camila Sellitto

Our stay at Hotel Alpenhof in Zermatt was absolutely wonderful. The hotel is modern, beautifully designed, and incredibly relaxing. We especially loved the fantastic spa, with both adults-only and family areas, and…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hôtel Alpenhof?

    Check-in is generally possible from 15:00 and check-out until 11:00, subject to booking conditions.

  • Can I check in early?

    Early check-in is possible depending on room availability on the day of arrival; a surcharge may apply to guarantee earlier access.

  • Can a late check-out be requested and how does it work?

    A late check-out may be offered depending on hotel occupancy, usually with a surcharge; the request must be made at reception.

  • What are the check-in procedures upon arrival at the hotel?

    Check-in is usually done at the reception with the presentation of an identity document and a credit card to guarantee extras.

  • What happens if I arrive late in the evening in Zermatt?

    In case of late arrival after 23:00, it is recommended to inform the hotel in advance to arrange key collection and night reception.

  • Are transfers to the airport offered?

    Private car transfers can be arranged to Täsch, from where a train or electric taxi allows access to Zermatt, as the resort is car-free.

Location & Access

  • Where is Hôtel Alpenhof located in Zermatt?

    The hotel is located at Matterstrasse 43, approximately 400 metres from the centre of Zermatt, in a sunny and quiet area close to the Sunnegga lifts.

  • How do I access the hotel if I am driving from Switzerland or France?

    Zermatt is a car-free resort; access is by train to Zermatt or by car to Täsch, then by shuttle train or electric taxi.

  • How far is the hotel from Zermatt train station?

    Zermatt train station is approximately 400 metres from the hotel; the journey can be made on foot or by electric taxi depending on your preferences and luggage.

  • What is the distance between the hotel and the airport?

    The nearest international airport is Sion, followed by Geneva and Zurich; the journey is then made by train or car to Täsch, then by shuttle train.

  • Is the hotel close to the ski lifts or ski slopes?

    The Sunnegga funicular is located just opposite the hotel, allowing quick access to the ski slopes and hiking trails.

  • Does the hotel have parking?

    The hotel does not have on-site parking as Zermatt is a car-free resort; guests park their vehicles in Täsch and then reach Zermatt by train or taxi.

Rooms & Amenities

  • How many types of rooms are available at Hotel Alpenhof and what are their categories?

    The hotel has approximately 62 rooms spread across several categories, from single or double rooms to suites and family rooms.

  • What amenities can be found in the hotel rooms?

    The rooms are equipped with cable television, a minibar, a safe, a seating area, and a private bathroom, sometimes with a balcony and mountain view.

  • Is housekeeping done daily and do you offer laundry services?

    Daily housekeeping is provided and a laundry or dry cleaning service is available for an additional fee.

  • Does the hotel offer family rooms that can accommodate several children?

    Family rooms and some suites can accommodate multiple people, often with extra beds or sofa beds, depending on the booked configuration.

  • Can you book a room with a balcony and mountain view at Hotel Alpenhof?

    Most rooms are non-smoking; it is advisable to indicate any preference for a balcony or view when booking for confirmation based on availability.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas.

  • What type of breakfast is offered?

    A hearty breakfast is offered, often in buffet form with continental, vegetarian, and gluten-free options; it is generally included or available for an additional fee.

  • What wellness services and facilities are included in the room price?

    Access to the indoor pool, the hotel's wellness spa, and the fitness room is generally included for resident guests.

  • Is there a concierge service available to organise activities and reservations?

    The concierge service can assist with restaurant reservations, ski packages, excursions, and local information, according to your needs.

  • Does the hotel offer luggage storage before arrival or after departure?

    Luggage storage is usually offered to drop off your belongings before check-in or after check-out, at no additional cost in most cases.

Dining

  • How does half-board work and what types of meals are served in the evening?

    The Alpenhof restaurant serves a 5-course evening menu for half-board guests as well as a varied menu with local and international specialities.

  • What are the usual breakfast hours at the Alpenhof Hotel?

    Breakfast is generally served as a buffet in the hotel restaurant; the precise hours are communicated upon arrival.

  • Is the hotel restaurant open every evening and until what time does it serve?

    The Alpenhof restaurant is open every evening, with usual service from 18:00 to 22:00 from Monday to Saturday and until 21:00 on Sunday, depending on the season.

  • Is there a bar at the Alpenhof Hotel and what types of drinks are offered?

    The hotel bar offers a selection of local and international wines, cocktails, and snacks, ideal for après-ski or the evening.

  • Can the hotel accommodate food allergies or specific diets for meals?

    Vegetarian and gluten-free options are generally available, and it is recommended to notify any allergies in advance to adapt the menus.

Spa & Wellness

  • What spa and wellness facilities are offered at the Alpenhof Hotel?

    The Alpenhof spa includes a large indoor pool, an outdoor jacuzzi, bio and Finnish saunas, a hammam, and relaxation areas.

  • What are the opening hours of the spa and the pool?

    The spa opens daily from 10:00 to 20:00 for guests, with treatments and massages available by reservation.

  • What types of treatments and massages are available at the hotel spa?

    Massages, facials, manicures, pedicures, and body treatments are offered, by reservation and at an additional cost.

  • Is access to the spa included in the room price or is it chargeable?

    Access to the spa is included for hotel guests; external visitors can access the spa with a specific entry fee depending on the season.

  • Are there any specific rules to follow in the spa area (swimwear, nudist areas)?

    Swimwear is generally required in the pool, while some sauna areas may be nudist; the exact rules are displayed on site.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has an indoor swimming pool accessible to guests, complemented by an outdoor hot tub.

  • What leisure activities are available on-site or near the hotel?

    The hotel offers a fitness room, and the surrounding area allows for skiing, hiking, cycling, golf nearby, and various mountain activities depending on the season.

  • Can the hotel help organise skiing and mountain activities?

    The team can assist in booking ski passes, ski lessons, equipment rental, and activities such as guided hikes or scenic excursions.

  • Are there typical local experiences to enjoy through the hotel, such as the Tradition Julen sheepfold?

    Visits to the Tradition Julen sheepfold are offered on certain days, providing insight into local farming and Valais traditions.

  • What activities are possible at the hotel in case of bad weather?

    In case of bad weather, lounge areas, the bar, the spa, and board games or occasional entertainment allow for relaxation indoors.

Family & Kids

  • Is the Alpenhof Hotel suitable for families with children?

    Family rooms and some suites can accommodate parents and children, and baby cots are generally available upon request.

  • Do you provide baby cots or equipment for toddlers?

    A baby cot can often be added for free or for a fee; it is recommended to request it at the time of booking to ensure availability.

  • What family activities are available in Zermatt when staying at the Alpenhof Hotel?

    Family activities such as visiting the sheepfold, sledding, ice skating, and easy hikes are accessible nearby depending on the season.

  • Does the hotel restaurant offer special menus or options for children?

    It is advisable to check with the hotel if children's menus or suitable portions are offered at the restaurant, depending on the season and occupancy.

  • Can a babysitting service be arranged during the stay?

    Childcare is not systematically offered; the concierge may possibly recommend external services available in Zermatt.

Pets

  • Are pets allowed at Hôtel Alpenhof?

    Pets are generally accepted upon request at Hôtel Alpenhof, sometimes for an additional charge per night and per animal.

  • Can my dog accompany me in common areas such as the restaurant or bar?

    Dogs on a leash are often allowed in certain common areas, but access to the restaurant and spa may be restricted; the exact rules should be confirmed on site.

  • Does the hotel provide special amenities for dogs (bowls, beds)?

    A dog kit or attention (bowl, blanket) may sometimes be available; it is recommended to request it at the time of booking.

  • Can I request a room on a specific floor if I come with a pet?

    Rooms on lower floors or easily accessible may be offered for guests with pets, subject to availability.

Accessibility

  • Is the hotel equipped with elevators to access the rooms and common areas?

    The establishment has an elevator serving the floors, facilitating access to the rooms for people with reduced mobility.

  • Are there specially adapted rooms for wheelchair users?

    Some rooms may be adapted for people with reduced mobility; their availability should be confirmed with the reception before booking.

  • Are areas such as the restaurant, bar, and spa easily accessible for people with reduced mobility?

    The main common areas are generally accessible at ground level or by elevator; some external access points may, however, have slopes or steps.

  • How can I obtain precise information about the accessibility of Hôtel Alpenhof before booking?

    The hotel can provide detailed information about the accessibility of rooms, bathrooms, and pathways upon request.

Billing & Policies

  • What payment methods are accepted at Hôtel Alpenhof?

    The hotel accepts major credit and debit cards as well as cash payments in Swiss francs; other payment methods may be available.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate booked; some rates are cancellable up to a certain date, while others are non-refundable.

  • Are there any tourist taxes to pay?

    A tourist tax is charged per night and per person in Zermatt, in addition to the room price, according to the current rate.

  • Do you require a deposit or credit card pre-authorisation upon arrival?

    A credit card pre-authorisation or a security deposit may be requested upon arrival to cover extras during the stay.

  • When is the amount for the stay charged: at the time of booking or at departure?

    For certain non-refundable rates, full payment may be required at the time of booking; for others, payment is made on-site at check-out.

Sustainability

  • Does the Alpenhof Hotel have a sustainable or eco-friendly approach?

    The hotel implements sustainability actions such as responsible energy management, waste reduction, and a focus on local products.

  • Do you offer measures to limit the changing of towels and bed linen?

    Linen and towels can be changed less frequently at the request of guests, in order to reduce water and detergent consumption.

  • Does the hotel use local or seasonal products for dining?

    The restaurant prioritises many regional and seasonal products, helping to reduce the carbon footprint associated with food transport.

  • What concrete measures does the hotel implement to reduce its energy consumption and waste?

    Actions such as waste sorting and the use of energy-efficient light bulbs are generally implemented to limit environmental impact.

  • Does the hotel encourage the use of public transport or soft mobility solutions in Zermatt?

    Information on public transport and soft mobility in Zermatt is provided to encourage car-free travel.

The Concierge answers — Hôtel Alpenhof

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange my complete transfer from Täsch to Hôtel Alpenhof in Zermatt with an electric taxi upon arrival?

    The concierge can organise a transfer by taxi or limousine between Täsch and Zermatt, then to the hotel by electric taxi, according to your arrival and departure times.

  • Is it possible to book a private transfer from Geneva or Zurich airport to the hotel?

    The concierge can book a private transfer by car or minibus to Täsch, then coordinate the train or electric taxi to reach the hotel in Zermatt.

  • Can you help me organise the train journey to Zermatt and the pickup at the station?

    The concierge can plan your train journey to Zermatt, including schedules and connections, then arrange your pickup by electric taxi at the station.

  • Could you organise daily transfers to the ski lifts or other nearby stations?

    The concierge can book a transfer by taxi or minibus for your ski days or excursions in the valley, according to your schedule and the weather.

  • Can you arrange for my luggage to be transferred directly from the airport to my room?

    The concierge can advise on luggage transfer options and arrange, if desired, a door-to-door service between the airport, Täsch, and the hotel.

Restaurant Reservations

  • Can you book a table at Restaurant Alpenhof and other gourmet restaurants in Zermatt?

    Reservations are made through the concierge, who can offer tables at Restaurant Alpenhof or partner establishments in Zermatt according to your preferences.

  • Could you advise and book restaurants suitable for a vegetarian or gluten-free diet?

    The concierge can recommend suitable restaurants and reserve a table considering vegetarian, vegan, gluten-free, or other dietary restrictions.

  • Is it possible to organise a special romantic dinner for a marriage proposal in Zermatt?

    The concierge can organise a romantic dinner with a panoramic table, special decoration, and wine selection, according to your wishes and budget.

  • Can you book a lunch at a mountain restaurant accessible from the slopes?

    The concierge can reserve mountain restaurants accessible by ski or on foot and inform you of the lift and trail schedules.

Spa Bookings

  • Can you book treatments and massages for me at the spa of Hôtel Alpenhof?

    Reservations are made through the concierge, who can secure slots for massages, facials, and spa access at Alpenhof or partner spas.

  • Is it possible to privatise a part of the spa or to book a duo wellness ritual?

    The concierge can arrange private spa sessions or duo rituals, subject to availability and confirmation of the therapists.

  • Could you develop a wellness programme over several days during my stay?

    The concierge can plan a comprehensive wellness programme over several days, combining various treatments, gentle activities, and recommendations for light dining.

Excursions & Cultural Visits

  • Can you organise an excursion to Gornergrat or Matterhorn Glacier Paradise?

    The concierge can book your tickets for Gornergrat, Matterhorn Glacier Paradise, or Sunnegga, and advise on the best times and viewpoints.

  • Is it possible to organise a private guided tour of Zermatt and the surrounding area?

    The concierge can book a private guide for hikes, village tours, or cultural discoveries, tailored to your level and interests.

  • Could you book me a visit to the Tradition Julen sheepfold during my stay?

    The concierge can register you for visits to the Tradition Julen sheepfold and other local activities, depending on the days and seasons of operation.

Special Occasions

  • Can you prepare a birthday surprise in the room with cake, flowers, and champagne?

    The concierge can organise a birthday celebration with a personalised cake, room decoration, champagne, and flowers, according to your budget and wishes.

  • Is it possible to organise a marriage proposal with a photographer and romantic decor in the mountains?

    The concierge can coordinate a marriage proposal with staging, photographer, bouquet, and dinner, either at the hotel or at a panoramic location.

  • Could you arrange for flowers and a personalised gift to be delivered to my room before my arrival?

    The concierge can provide and deliver bouquets, rose petals, gifts, and personalised messages to your room at a specified time.

Shopping & Luxury Services

  • Can you recommend luxury watch and jewellery shops in Zermatt and arrange a VIP welcome?

    The concierge can recommend the best luxury watch shops, jewellers, and high-end sports stores, and sometimes arrange a privileged welcome.

  • Is it possible to have premium ski equipment delivered directly to the hotel?

    The concierge can arrange for the rental or purchase of premium ski equipment, with delivery and fitting directly at the hotel according to your sizes.

  • Can you arrange a personal shopper to help me choose mountain clothing and quality souvenirs?

    The concierge can offer a personal shopper service for mountain clothing, technical equipment, and high-end souvenirs, according to your expectations.

Family Activities

  • Can you suggest and book snow activities suitable for young children in Zermatt?

    The concierge can recommend activities suitable for children (sledging, ice skating, easy hikes) and arrange the necessary bookings.

  • Is it possible to book ski lessons for the whole family through the hotel?

    The concierge can assist in organising ski lessons for children or families, by booking instructors and advising on ski schools.

Personalized Experiences

  • Can you organise a private photo shoot in the landscapes of Zermatt during our stay?

    The concierge can arrange a private outdoor photo shoot with a professional photographer, selecting panoramic locations around Zermatt.

  • Could you prepare a customised programme combining hiking, gastronomy, and relaxation for a long weekend?

    The concierge can create a tailored itinerary combining hiking, gastronomy, wellness, and local discoveries, based on your desires and the duration of your stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits