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5★ · Point Lonsdale · Victoria

Lon Retreat & Spa

25 Gill Rd, Point Lonsdale VIC 3225, Australie, Point Lonsdale

4.84.8/5170 reviews · Google rating
  • Peaceful setting near the sea
  • Spa focused on wellbeing
  • Intimate, welcoming atmosphere
  • Modern, calming interiors

Hotel 5-star in Point Lonsdale, Australia, in the heart of Point Lonsdale, featuring a spa, seaside setting and Small Luxury Hotels membership.

What budget should you plan for a stay at Lon Retreat & Spa in Point Lonsdale?

Rates vary by season, room or suite category, and any spa treatments added to the stay.

For an accurate estimate, check your dates or ask the Concierge for guidance based on the pace of stay you want.

Does Lon Retreat & Spa offer a proper on-site wellness experience?

Yes. The spa is central to the stay, with treatments, massages and restorative journeys available by advance booking.

The approach focuses on calm, recovery time and personalised pacing, especially well suited to stays for two.

What can you do on foot around Lon Retreat & Spa in Point Lonsdale?

Point Lonsdale’s coastline suits calm walks, especially in the morning or towards the end of the day.

On foot, you can also reach Point Lonsdale Battery, New Hall or the Rock Pools, depending on whether you want nature or culture.

A word from the Concierge

Lon Retreat & Spa through the Concierge's eyes

Lon Retreat & Spa is located in Point Lonsdale, Australia, in the heart of Victoria. This 5★ hotel, a member of Small Luxury Hotels of the World, offers a unique experience. The location near the sea and natural landscapes creates a soothing and revitalizing atmosphere. Travelers appreciate the tranquil setting and easy access to local attractions.

What sets this hotel apart is its warm and intimate ambiance. Guests enjoy personalized service and a quality spa, perfect for rejuvenation. The hotel attracts clientele seeking discreet luxury and comfort. Modern decor and wellness facilities contribute to a relaxing atmosphere.

Before you go, know that Lon Retreat & Spa is well-suited for couples and relaxation-seeking travelers. The establishment is ideal for a romantic getaway or wellness weekend. The most pleasant seasons to visit are spring and summer when the weather is mild.

_My tip from the Concierge: be sure to book a spa treatment in advance, as slots fill up quickly during peak times._

Why choose Lon Retreat & Spa?

Lon Retreat & Spa is an exceptional address in Point Lonsdale (Victoria), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Peaceful setting near the sea
  • Spa focused on wellbeing
  • Intimate, welcoming atmosphere
  • Modern, calming interiors
  • Member of Small Luxury Hotels of the World

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 17:30
Check-out
Until 11:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 25 Gill Rd, Point Lonsdale VIC 3225, Australie

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 170 reviews

5/5Lyn Hart

I enjoyed a birthday treat Go Slow package at Lon Spa with Beth. Beth provided the most caring, relaxing therapeutic massage & facial Ive ever experienced. I felt Comfortable and cared about through out. Beth went…

5/5Phillipa Wilson

I was given a voucher from my children and chose the pool, spa, sauna plunge and then a 60 minute facial. Loved my choice. I was on my own and loved the serenity of the location and the expansive views. My facial…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Lon Retreat & SpaArt gallery

    on site · 1 min walk

    Lon Retreat & Spa, a hotel just one minute's walk away, featuring wellness and relaxation facilities.

    Practical information

    The concierge’s wordA 1-minute walk away, Lon Retreat & Spa is an ideal wellness pause after an active day or whenever you simply feel like slowing down.

  • Point Lonsdale BatteryHistoric landmark

    1.1 km · 13 min walk

    Point Lonsdale Battery, a historical landmark to visit, reflecting the military history of the area.

    Practical information

    The concierge’s wordFor a break steeped in local history, head to Point Lonsdale Battery, a historic site that tells the region’s military past.

  • New HallPerforming arts

    1.2 km · 14 min walk

    Performance arts theater 1.2 km away, dedicated to stage arts and various performances.

    Practical information

    The concierge’s wordFor a cultural break in Point Lonsdale, New Hall suits an evening centered on performing arts and a variety of live performances.

  • Saint James Anglican ChurchChurch

    1.4 km · 16 min walk

    Religious building located 1355 meters away, providing insight into Anglican architecture.

    Practical information

    The concierge’s wordFor a peaceful break in Point Lonsdale, make a detour to Saint James Anglican Church for a glimpse of Anglican architecture.

  • Point Lonsdale Rock PoolsTourist attraction

    1.5 km · 18 min walk

    Point Lonsdale Rock Pools, a tourist attraction featuring rock formations and natural pools to explore.

    Practical information

    The concierge’s wordFor a breath-of-fresh-air break, head to explore these rock formations and natural pools, ideal if you’re after an easy, scenic stroll.

  • Bellarine PeninsulaTourist attraction

    1.6 km · 19 min walk

    Bellarine Peninsula, a tourist attraction featuring coastal landscapes and outdoor activities.

    Practical information

    The concierge’s wordFor an open-air break, head to the Bellarine Peninsula: its coastal scenery and outdoor activities are especially well suited to daytime.

  • Phare de Point LonsdaleTourist attraction

    1.6 km · 20 min walk

    Point Lonsdale Lighthouse, an iconic tourist attraction offering panoramic views of the sea.

    Practical information

    The concierge’s wordFor a seaside pause, Point Lonsdale Lighthouse is well suited to a quiet moment with panoramic sea views.

  • Point Lonsdale PierTourist attraction

    1.8 km · 3 min by car

    Fishing pier 1.8 km away, providing access to the sea for fishing enthusiasts.

    Practical information

    The concierge’s wordIf you enjoy open-air breaks, this fishing pier offers sea access, ideal for a calm moment in Point Lonsdale.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Port Phillip Heads Marine National Park (Parks Victoria)National park

    1.5 km · 18 min walk

    National park nearby, featuring natural landscapes and opportunities for wildlife observation.

    Practical information

    The concierge’s wordIf you’re in the mood for a nature break, this nearby national park is ideal for a peaceful walk among natural scenery and wildlife watching.

  • Point Lonsdale Recreation ReservePark

    2.0 km · 3 min by car

    Point Lonsdale Recreation Reserve, a park providing green spaces to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Point Lonsdale, this park is well suited to a quiet moment to unwind and enjoy nature.

  • Point Park PlaygroundPark

    2.2 km · 4 min by car

    Point Park Playground, a park featuring play areas and relaxation spaces.

    Practical information

    The concierge’s wordFor an easy break in Point Lonsdale, Point Park Playground works well for a relaxing moment or a pause with children.

  • Point Lonsdale Dog BeachPark

    3.3 km · 6 min by car

    Dog beach in Point Lonsdale, providing space for pets and their owners.

    Practical information

    The concierge’s wordIf you’re traveling with your dog, Point Lonsdale Dog Beach is an easy break to let them stretch out by the water.

  • Buckley Park Foreshore ReservePark

    4.4 km · 8 min by car

    Buckley Park Foreshore Reserve, a park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Point Lonsdale, head to Buckley Park Foreshore Reserve for a peaceful walk along its paths.

  • Queenscliff Lonsdale Yacht ClubMarina

    4.8 km · 8 min by car

    Marina located 4.7 km away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a breath of fresh air, head to this Point Lonsdale marina if you’re in the mood for water activities in a harbor setting.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Lon Retreat & Spa?

    Check-in is from 3 PM and check-out is until 11 AM for the suites at Lon Retreat & Spa.

  • Does the hotel have parking?

    Yes, free private parking is available on-site for guests of the establishment.

  • Can I do an early check-in?

    Early check-in may sometimes be offered depending on occupancy and availability of your suite. Contact the concierge to confirm the arrangements for the day.

  • Can a late check-out be requested at Lon Retreat & Spa?

    Late check-out may be granted subject to availability and may incur an additional charge. Contact the concierge to confirm the arrangements for the day.

  • What documents are required at check-in at Lon Retreat & Spa?

    The establishment generally requires a valid credit card and identification at check-in for guarantee and arrival formalities.

Location & Access

  • Where is Lon Retreat & Spa located on the Bellarine Peninsula?

    Lon Retreat & Spa is located at 25 Gill Road, Point Lonsdale, on the Bellarine Peninsula in the State of Victoria, Australia.

  • What is the distance between the hotel and the airport?

    Avalon Airport is approximately 51 km and Melbourne Tullamarine Airport is approximately 111 km from Lon Retreat & Spa.

  • How to get to Lon Retreat & Spa from Melbourne without a car?

    The property is primarily accessed by car from Melbourne via Geelong and the Bellarine Peninsula, with train + bus or taxi options from Melbourne or Geelong.

  • Are airport transfers offered?

    Private transfers can be arranged by external services from nearby airports or train stations, via prior booking. Contact the concierge to confirm the arrangements for the day.

  • What is the hotel's location in relation to the beach and the ocean?

    Lon Retreat & Spa is situated on a hill with views of the ocean and the entrance to Port Phillip Bay, near Point Lonsdale and Queenscliff.

Rooms & Amenities

  • What types of suites are offered at Lon Retreat & Spa?

    The suites are residential in style, featuring open living spaces, a kitchen or kitchenette, and large bay windows offering views of the ocean, dunes, or farmland.

  • Do the rooms have a kitchenette or a fully equipped kitchen?

    The suites generally include a kitchenette or fully equipped kitchen, a seating area, a private bathroom, and modern amenities, while maintaining a peaceful retreat atmosphere.

  • Are there suites with a fireplace or wood stove at Lon Retreat & Spa?

    Yes, some suites have a fireplace or wood stove, creating a warm atmosphere for stays during the cooler season.

  • Are the rooms equipped with television and multimedia entertainment?

    The establishment is designed as a quiet retreat, without ubiquitous televisions, focusing on views, comfort, and relaxation rather than digital entertainment.

  • Is Wi-Fi available in the hotel?

    Lon Retreat & Spa does not offer Wi-Fi to encourage disconnection; this is a deliberate choice to promote rest and tranquility.

  • Is a daily housekeeping service offered in the suites?

    Housekeeping is provided for stays, with maintenance of the suites and common areas; the exact frequency depends on the length and type of stay booked.

Included Services

  • What services are included in the room rate at Lon Retreat & Spa?

    The stay includes access to the property, the heated mineral pool, certain relaxation areas, and activities on the farm, depending on the current conditions.

  • Is on-site parking paid or included?

    On-site parking is free for guests staying at Lon Retreat & Spa.

  • Is access to the spa and mineral pool included in the room price?

    Access to the heated mineral pool is generally included for residents, while some treatments and private baths at the spa may incur additional charges.

  • Are there additional fees to expect for on-site services?

    Additional services such as spa treatments, certain private experiences, or external services are subject to additional fees detailed at the time of booking or on-site.

  • Does Lon Retreat & Spa operate on an all-inclusive model?

    Lon Retreat & Spa is not an all-inclusive resort; accommodation includes certain services, but spa treatments, meals, and special experiences are generally charged separately.

Dining

  • Is there a restaurant on-site for lunch and dinner?

    Lon Retreat & Spa does not have a traditional restaurant; the establishment operates more like a retreat with light dining options and local partnerships. Please contact the concierge to confirm the day's arrangements.

  • What type of breakfast is offered?

    Please contact the concierge to confirm the day's arrangements.

  • Is there a bar or beverage service available at Lon Retreat & Spa?

    Beverages, including local wine, may be offered on-site, and a bar is mentioned in some descriptions, with a variable selection depending on the season.

  • Does the hotel offer room service or picnic baskets?

    The establishment may offer simple meal solutions or catering partners, but also encourages guests to explore the restaurants in Queenscliff and Point Lonsdale.

Spa & Wellness

  • What types of treatments and facilities are offered at Lon Spa?

    The spa offers mineral baths fed by natural springs, steam areas, and a range of treatments and massages focused on relaxation and well-being.

  • Where does the mineral water used for the baths and pool come from?

    The mineral waters come from underground springs located beneath the family farm, which have been utilised for over 150 years for their beneficial properties.

  • Is the spa reserved for hotel guests or open to outside visitors?

    The spa is a wellness space with baths, treatments, and relaxation areas; it may be accessible by reservation, including for outside visitors depending on availability.

  • Is Lon Retreat & Spa suitable for a wellness and disconnection retreat?

    Wellness retreats and stays focused on disconnection, rest, and reconnection with nature are at the heart of the Lon Retreat & Spa concept.

  • Does the hotel have a pool?

    Lon Retreat & Spa has a heated mineral pool fed by spring water, distinct from the private baths of the spa.

Activities & Leisure

  • What leisure activities are available on-site at Lon Retreat & Spa?

    The property offers walks over more than 200 acres, a private beach, billiards, a communal lounge with a fireplace, and relaxation areas with panoramic views.

  • Can outdoor activities be practiced in the immediate vicinity of the hotel?

    The surroundings allow for water sports, coastal walking, exploring beaches, and the entrance to Port Phillip Bay, just a few minutes' drive away.

  • Does the hotel offer farm or nature-related experiences?

    Farm and property experiences are offered to connect with the environment, depending on the season and the current programme.

  • Is the establishment suitable for a short relaxation stay from Melbourne?

    Lon Retreat & Spa is designed as a quiet retreat, suitable for relaxing stays, wellness getaways, and short breaks from Melbourne.

Family & Kids

  • Are children allowed at Lon Retreat & Spa?

    Lon Retreat & Spa is an adults-only establishment, welcoming guests aged 16 and over only.

  • Is Lon Retreat & Spa suitable for family holidays with young children?

    The accommodation is adults-only, but families can enjoy the area by staying in other establishments and possibly visiting the spa if conditions allow.

  • Are there suites suitable for families or groups of friends?

    The suites are designed for couples or adults; some larger suites can accommodate multiple adults, but the establishment does not offer specific arrangements for babies.

Pets

  • Are pets allowed at Lon Retreat & Spa?

    Pets are generally not accepted at Lon Retreat & Spa, as the establishment focuses on a calm and controlled experience.

  • Does the hotel offer a pet-sitting or dog-walking service?

    No pet-sitting service is offered on-site; it is recommended to arrange an external pet care solution before your stay.

  • Are there exceptions for assistance dogs or medical companion animals?

    The only possible exceptions generally concern assistance animals, subject to prior agreement from the establishment and local regulations.

Accessibility

  • Does the hotel have rooms or suites accessible to people with reduced mobility?

    The site mentions accessible parking spaces; more detailed information about adapted suites can be provided upon request.

  • Are the parking and main access points suitable for wheelchair users?

    The parking includes accessible spaces, facilitating access to the facilities for those with mobility difficulties.

  • How can I check if the facilities at Lon Retreat & Spa meet my specific accessibility needs?

    The establishment can provide details on pathways, ramps, accessible showers, and other amenities, and recommend the most suitable suite for your needs.

Billing & Policies

  • What are the average prices for a stay at Lon Retreat & Spa?

    The rates at Lon Retreat & Spa vary depending on the season, type of suite, and length of stay; prices and offers can be checked in real-time on booking platforms.

  • What is the hotel's cancellation policy?

    The cancellation conditions depend on the rate and period; they are specified in the booking confirmation and on partner booking sites.

  • Are there any local taxes to pay?

    Depending on the platforms, local taxes or service fees may be added to the base rate; the details appear before finalising the booking.

  • What payment methods are accepted for settling a stay at Lon Retreat & Spa?

    Payment is generally made by credit or debit card, with sometimes a deposit or prepayment required depending on the chosen rate.

Sustainability

  • Does the establishment promote sustainability or responsible tourism?

    Lon Retreat & Spa highlights its connection to nature, the use of local mineral water, and the preservation of the farm and landscape of the peninsula.

  • How does the use of local mineral springs fit into a sustainable approach?

    The mineral water used in the pool and baths comes directly from the natural springs located beneath the farm, limiting transport and additional treatment.

  • Is Lon Retreat & Spa suitable for a retreat to recharge and take care of mental health?

    The retreat encourages digital disconnection, contemplation of the landscape, and respect for the natural environment, contributing to a form of gentler tourism.

The Concierge answers — Lon Retreat & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Avalon or Melbourne airport to Lon Retreat & Spa?

    The concierge can organise a private transfer or ride-sharing service from Avalon Airport (approximately 51 km) or Melbourne Tullamarine Airport (approximately 111 km), with personalised welcome according to your flight schedule.

  • Is it possible to pre-book a taxi or ride-sharing service from the train station or ferry to the hotel?

    The concierge can book a taxi or ride-sharing service between Geelong or Queenscliff train station and the retreat, coordinating timings with your train or ferry connections.

  • Can you help me rent a car during my stay on the Bellarine Peninsula?

    The concierge can recommend and book car rentals on the Bellarine Peninsula or in Geelong, with options for delivery or return close to the hotel.

  • Can you suggest the best scenic driving route from Melbourne to Lon Retreat & Spa?

    The concierge can propose a scenic driving route from Melbourne to Lon Retreat & Spa, including estimated travel time, recommended stops, and parking advice on site.

  • Is it possible to book a private driver to explore the vineyards of the Bellarine Peninsula?

    The concierge can arrange a private driver service for the day to safely visit the vineyards and villages of the Bellarine Peninsula.

Restaurant Reservations

  • Can you book renowned restaurants in Queenscliff or Point Lonsdale for me during my stay?

    Reservations are made through the concierge, who can recommend and book local restaurants in Queenscliff, Point Lonsdale, or on the peninsula, according to your preferences and dietary requirements.

  • Can you suggest a fine dining restaurant with good local wines near Lon Retreat & Spa?

    The concierge can propose a selection of fine dining establishments in the region, with local wine pairings and timings suited to your spa treatments or activities.

  • Is it possible to organise a private dinner or picnic on the property instead of going out to a restaurant?

    The concierge can organise, subject to availability, a picnic basket or catered meal to enjoy in your suite or on the property, in coordination with local partners.

  • Can you book restaurants that cater to vegetarian or gluten-free diets in the area?

    The concierge can recommend venues that cater to vegetarian, gluten-free, or other dietary restrictions and handle reservations by specifying your particular needs to the restaurants.

Spa Bookings

  • Can you book spa treatments for me at Lon Spa before my arrival?

    Reservations are made through the concierge or Lon Spa, which can secure slots for mineral baths, massages, and wellness rituals during your stay.

  • Could you elaborate a complete spa and wellness programme over two days at Lon Retreat & Spa?

    The concierge can create a personalised wellness schedule combining the heated mineral pool, baths, spa treatments, and relaxation time for a short stay.

  • Is it possible to privatise the mineral pool or a space in the spa for a couple's moment?

    The concierge can provide information on the availability of partial privatisation of the mineral pool or certain areas of the spa, and arrange the booking if possible.

  • Can you help me organise a spa day suitable for a pregnant woman?

    The concierge can recommend specific treatments and suitable timings for a pregnancy wellness escape, in coordination with the spa team and your medical recommendations.

Excursions & Cultural Visits

  • Can you organise cultural or historical tours around Point Lonsdale and Queenscliff?

    The concierge can recommend and book tours of Queenscliff, lighthouses, maritime museums, or excursions along the Great Ocean Road from the hotel.

  • Is it possible to book a boat trip in the bay or for marine wildlife observation?

    The concierge can book marine wildlife observation excursions or boat trips in Port Phillip Bay with licensed local operators.

  • Can you suggest a day discovery itinerary on the Bellarine Peninsula?

    The concierge can prepare a discovery itinerary for the Bellarine Peninsula including villages, beaches, vineyards, and viewpoints, with maps and estimated travel times.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange a romantic setup in the room with flowers, a local bottle, and small attentions, according to your preferences and budget.

  • Can you help me organise a marriage proposal on the property of Lon Retreat & Spa?

    The concierge can coordinate photographer services, cake, decorations, and a private moment in a picturesque location on the property for a marriage proposal.

  • Is it possible to organise a small private event or an intimate celebration at Lon Retreat & Spa?

    The concierge can assist in planning a small private celebration or intimate event, in connection with the available spaces and local service providers.

Shopping & Luxury Services

  • Can you indicate the best addresses to buy local products and wine on the Bellarine Peninsula?

    The concierge can recommend shops for local products, vineyards, galleries, and artisans on the peninsula, and arrange dedicated transport for your shopping if needed.

  • Is it possible to have a hairdresser or beauty service come to my suite?

    The concierge can, subject to availability, arrange beauty or hair services at home with local partners for special occasions.

Family Activities

  • Can you suggest activities suitable for teenagers in the area even though the hotel is adults-only?

    The concierge can recommend activities suitable for teenagers and young adults in the vicinity, even though the accommodation is reserved for those over 16.

  • Can you help me organise nature and beach activities for a family staying nearby?

    The concierge can organise beach outings, walks, visits to wildlife parks or nearby farms suitable for a family staying close to Lon Retreat & Spa.

Personalized Experiences

  • Can you organise a private experience on the property, such as a guided walk or a local tasting?

    The concierge can organise experiences on the property, such as guided walks, tastings of local products, or private wellness moments, subject to availability.

  • Can you help me create a personal retreat programme for disconnection and wellness?

    The concierge can design a customised wellness stay combining spa treatments, outdoor activities, moments of silence, and recommendations for journaling or relaxation.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits