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5★ · Hakone

Hôtel Gôra Kadan

1300 Gōra, Hakone, Ashigarashimo District, Kanagawa 250-0408, Japon, Hakone

4.54.5/51,111 reviews · Google rating
  • In Hakone, close to the hot springs
  • Traditional Japanese architecture
  • Immersion in Japanese culture
  • Member of Relais & Châteaux

Hotel 5-star in Hakone, Japan, in the heart of Hakone, featuring a tranquil natural setting, traditional architecture and Japanese cultural immersion.

What budget should you plan for a stay at Hôtel Gôra Kadan?

Rates vary with the season, room category and whether meals are included.

For an accurate estimate, check your dates or ask the Concierge which setup best suits your stay.

Is Hôtel Gôra Kadan adults-only?

The property is especially suited to quiet stays, couples and rest.

If you are travelling as a family, it is best to confirm directly which room categories and stay conditions are suitable.

What can you do near Hôtel Gôra Kadan in Hakone?

The hotel works well as a base for exploring Hakone on foot, with museums, craft workshops and nature pauses nearby.

The Hakone Open-Air Museum, Hakone Craft House and the Hakone Museum of Art are all reached quickly from the hotel.

A word from the Concierge

Hôtel Gôra Kadan through the Concierge's eyes

Hôtel Gôra Kadan is located in Hakone, Japan, in a tranquil natural setting. This hotel, part of Relais & Châteaux, offers an immersion into Japanese culture. Its prime location allows easy access to the famous hot springs of the region. Visitors appreciate the traditional architecture and attentive service that characterize this hotel. What distinguishes this hotel is its serene atmosphere and commitment to authenticity. Travelers discover a blend of Japanese hospitality and modern comfort. The setting is ideal for those seeking a relaxing experience, away from urban hustle. The interior decor reflects cultural heritage while providing contemporary amenities. Before visiting, know that the hotel is perfect for couples seeking romance and travelers wishing to recharge. The summer season attracts many visitors, but spring and autumn also offer enchanting landscapes. Check availability, as the hotel can be quite popular. _My tip from the Concierge: book your stay several months in advance to secure your spot in this sought-after hotel._

Why choose Hôtel Gôra Kadan?

Hôtel Gôra Kadan is an exceptional address in Hakone, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • In Hakone, close to the hot springs
  • Traditional Japanese architecture
  • Immersion in Japanese culture
  • Member of Relais & Châteaux
  • Peaceful natural setting

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Onsen ritual in the heart of Hakone

    The most natural and perhaps most meaningful experience is to make hot water the centre of the stay. At Gora Kadan, bathing is not merely a relaxing moment added to the programme: it shapes the rhythm of the day. To immerse oneself, let the heat work, return to stillness, and then extend that sense of release in the room or over dinner is to understand Hakone from within, through the body as much as through the eye.

    EssentielIncluded in your stay
  • Romantic retreat in Japanese style

    For couples, the property is especially well suited to a stay shaped by discretion, quiet and shared time. Romance here does not depend on theatrical gestures, but on the quality of the setting: calming architecture, measured service, closeness to nature and a sense of chosen seclusion. Even a few nights are often enough to rediscover a slower rhythm, ideal for long conversations, rest and a simple form of reconnection.

    CouplesReservation required
  • Immersion in traditional Japanese architecture

    A stay at Gora Kadan is also an invitation to look differently. Lines, thresholds, natural materials, the relationship between indoors and outdoors, the way light moves through the spaces: everything forms a quiet lesson in Japanese aesthetics. This experience is especially rewarding for travellers interested in design, architecture and material culture, who will find here a living example of elegance without ostentation.

    Included in your stay
  • Slow morning and gentle breakfast

    One of the most memorable pleasures of the stay often lies in a very simple sequence: waking without urgency, enjoying the calm of the property, taking time for a bath or a moment of rest, and then beginning the day over breakfast served in a serene atmosphere. In a world saturated with schedules, this slow morning becomes a luxury experience in its own right, built on reclaimed time.

    Slow travelIncluded in your stay
  • Cultural and scenic escape in Hakone

    The hotel makes an excellent base for discovering Hakone without haste. A day may unfold around scenery, walks, viewpoints and pauses, before returning to the hotel for the calm of the baths and the room. This experience suits travellers who wish to balance discovery with restoration while avoiding an overly dense itinerary. The concierge can help shape the day with the right rhythm according to the season and personal preferences.

    Reservation required
  • Wellbeing retreat away from urban bustle

    For many guests, Gora Kadan’s true signature lies in its ability to lower everyday tension almost immediately. The stay is then experienced as a gentle cure: bathing, rest, attentive meals, discreet service, quiet nights and lighter days. This experience is ideal for travellers arriving from a long journey or a more intense stretch in Japan who wish to build in a restorative pause before continuing their itinerary.

    RessourcementReservation required

Restaurants & bars

9 on-site dining venues, including 3 Michelin stars.

  • Kaiseki KADAN

    Restaurant

    Highlights

    • Kaiseki
    • Refined kaiseki cuisine, crafted with reverence for the land and waters of Mount Fuji.
    Practical information

    The concierge’s wordAt Kaiseki KADAN, let yourself be guided by refined kaiseki, crafted with genuine reverence for the land and waters of Mount Fuji.

  • FUJI TAKUMI

    Restaurant

    Highlights

    • Sushi
    • Carrying forward the craftsmanship and spirit of Sushi Sho.
    Practical information

    The concierge’s wordIf you appreciate characterful sushi, book FUJI TAKUMI: it carries forward the craftsmanship and spirit of Sushi Sho.

  • FUJI KANDA

    3 Michelin stars

    Restaurant

    Highlights

    • Teppanyaki
    • A reimagining of teppanyaki, brought to life by the acclaimed three-Michelin-starred 'Nihonryori Kanda'.
    Practical information

    The concierge’s wordFor a reimagined teppanyaki experience, book FUJI KANDA: the spirit of three-Michelin-starred Nihonryori Kanda takes especially refined form here.

  • Kaiseki cuisine

    Restaurant

    Highlights

    • Japanese
    • four distinct dining experiences come together on a single floor, offering a rich journey through Japanese cuisine.
    Practical information

    The concierge’s wordAt Kaiseki cuisine, let yourself be guided through four experiences on one floor for a true journey into Japanese cuisine.

  • Kappo

    Restaurant

    Highlights

    • Japanese
    • four distinct dining experiences come together on a single floor, offering a rich journey through Japanese cuisine.
    Practical information

    The concierge’s wordAt Kappo, let yourself be guided through four experiences on one floor for a true journey into Japanese cuisine.

  • Sushi

    Restaurant

    Highlights

    • Japanese
    • four distinct dining experiences come together on a single floor, offering a rich journey through Japanese cuisine.
    Practical information

    The concierge’s wordAt Sushi, you’ll explore a lovely panorama of Japanese cuisine, with four distinct experiences gathered on a single floor.

  • Teppanyaki

    Restaurant

    Highlights

    • Japanese
    • four distinct dining experiences come together on a single floor, offering a rich journey through Japanese cuisine.
    Practical information

    The concierge’s wordFor a full Japanese immersion, book Teppanyaki: on one floor, four distinct experiences come together in a beautiful journey through Japanese cuisine.

  • All-day dining

    Restaurant

    Highlights

    • Japanese
    • four distinct dining experiences come together on a single floor, offering a rich journey through Japanese cuisine.
    Practical information

    The concierge’s wordAt All-day dining, you can explore four distinct experiences in one place for a true journey through Japanese cuisine.

  • kaiseki dining

    Restaurant

    Highlights

    • Japanese
    • hyperlocal kaiseki dinners and traditional Japanese breakfasts
    Practical information

    The concierge’s wordTo capture the spirit of Gôra Kadan, book the hyperlocal kaiseki dinner, then extend the experience with the traditional Japanese breakfast.

In the press

Distinctions & affiliations

Labels & distinctions
MICHELIN Guide — Three Keyssince 2025
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Cancellation

Within 7 days of arrival, no show, cancellation fee of 1 ngt.

Free cancellation up to 168 hours before arrival

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: 1300 Gōra, Hakone, Ashigarashimo District, Kanagawa 250-0408, Japon

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 1,111 reviews

5/5LeslieinParis

I booked a C type room without private onsen due to the high price of the rooms. The Walk through the hallway to get to the room was kind of depressing as was the room itself. It seemed that it was in need of…

5/5Paul Thevasagayam

I was initially planning to go to Mount Fuji and then found Gora Kadan in the Hakone area. It seemed like a very luxurious and traditional Japanese inn/onsen and I figured I would head to Hakone just to stay at Gora…

5/5Neil McManus

Our stay at Gora Kadan has been one of the highlights of our trip to Japan. The grounds and surrounding mountains are absolutely stunning, and both the kaiseki dinner and breakfast were incredible. But the true…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 6 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Hakone Craft HouseTourist attraction

    279 m · 3 min walk

    Educational center three minutes' walk away, offering craft activities and workshops for visitors.

    Practical information

    The concierge’s wordHakone Craft House, a 3-minute walk away, is a lovely break if you’re in the mood for a creative moment with craft activities and workshops.

  • Musée en plein air de HakoneTourist attraction

    314 m · 4 min walk

    Art museum a four-minute walk away, featuring contemporary sculptures in an outdoor setting.

    Practical information

    The concierge’s wordA 4-minute walk away, the Hakone Open-Air Museum offers an open-air art break, ideal between two quiet moments at the hotel.

  • Hakone Museum of ArtTourist attraction

    541 m · 7 min walk

    Art museum a seven-minute walk away, featuring collections of Japanese art and traditional gardens.

    Practical information

    The concierge’s wordA 7-minute walk away, Hakone Museum of Art offers a peaceful break between Japanese art and traditional gardens, ideal in the morning or after sightseeing.

  • Okada Museum of ArtTourist attraction

    1.1 km · 13 min walk

    Art museum located 1,050 meters away, featuring a diverse collection of artistic works.

    Practical information

    The concierge’s wordFor a cultural break in Hakone, the Okada Museum of Art suits a calm visit if you feel like a change from the scenery.

  • Chisuji FallsTourist attraction

    1.4 km · 16 min walk

    Chisuji Falls, a natural site providing a scenic view of the waterfalls.

    Practical information

    The concierge’s wordFor a nature break in Hakone, Chisuji Falls offers a picturesque view of the cascades, ideal for slowing down between visits.

  • OwakudaniTourist attraction

    2.5 km · 4 min by car

    Owakudani, a tourist attraction located 2,494 meters away, is known for its volcanic landscapes and hot springs.

    Practical information

    The concierge’s wordFor a change of scenery in Hakone, head to Owakudani for its volcanic landscapes and hot springs, ideal if you like raw, dramatic views.

  • Hakone Ropeway Ōwakudani StationTourist attraction

    2.6 km · 5 min by car

    Ropeway station in Hakone, providing access to views of the volcanic Ōwakudani area.

    Practical information

    The concierge’s wordFor a scenic break in Hakone, this ropeway station is ideal if you want to take in views over the volcanic area of Ōwakudani.

  • Owakudani KurotamagokanTourist attraction

    2.7 km · 5 min by car

    Owakudani Kurotamagokan, a store located 2668 meters away, offers souvenirs and local specialties.

    Practical information

    The concierge’s wordA handy stop during a break in Owakudani: this shop is convenient for picking up a few souvenirs and local specialties without a detour.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Hakone Gora ParkPark

    338 m · 4 min walk

    Park four minutes' walk away, featuring green spaces and paths for walking and relaxation.

    Practical information

    The concierge’s wordA 4-minute walk away, Hakone Gora Park is ideal for a green break between outings, with paths made for a relaxing stroll.

  • Nicolai Bergmann Hakone GardensGarden

    1.6 km · 19 min walk

    Garden to visit, providing a space for relaxation and contemplation in nature.

    Practical information

    The concierge’s wordFor a calm break in Hakone, this garden is well suited to a moment of relaxation and contemplation in nature.

  • Hakone Botanical Garden of WetlandsBotanical garden

    4.4 km · 8 min by car

    Botanical garden located 4,394 meters away, featuring a variety of aquatic plants and natural landscapes.

    Practical information

    The concierge’s wordFor a nature break in Hakone, this botanical garden is well suited to a calm stroll among aquatic plants and natural scenery.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Is Gôra Kadan a hotel?

    Gôra Kadan is a luxury traditional ryokan located in Gôra, Hakone, in the heart of Hakone National Park. It occupies the former villa of the imperial family Kanin-no-miya.

  • Where is Hôtel Gôra Kadan located in Hakone?

    The address is 1300 Gôra, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture, Japan, in the Gôra district of Hakone.

  • What is the distance between Tokyo and Gôra Kadan Hakone?

    Gôra Kadan is approximately 85 minutes from Tokyo by train to Hakone, according to the Michelin Guide. Please contact the concierge to confirm the arrangements for the day.

  • How to access Gôra Kadan from Gôra Station?

    From Gôra Station, Gôra Kadan is accessible in a few minutes by taxi or on foot. Please contact the concierge to confirm the arrangements for the day.

  • What is the distance between the hotel and the airport?

    The distance to Tokyo airport depends on whether it is Haneda or Narita. The journey combines train to Hakone and then taxi. Please contact the concierge to confirm the arrangements for the day.

  • What is the most popular onsen in Fukushima? Does this concern Gôra Kadan?

    Gôra Kadan is located in Hakone, a geothermal region known for its onsen, but it is not in Fukushima Prefecture. The sources mentioned for Fukushima refer to other onsen.

  • Gora Kadan Fuji vs Hakone: is it the same establishment?

    Gôra Kadan Fuji is a second establishment related to Gôra Kadan, located facing Mount Fuji, distinct from the historic ryokan in Hakone.

Arrival & Departure

  • Does the hotel have parking?

    Gôra Kadan has free parking available for guests arriving by car, according to TripAdvisor.

  • What are the check-in and check-out times at Gôra Kadan?

    The standard check-in and check-out times are not cross-verified. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in may sometimes be offered depending on availability and the organisation of the ryokan. Please contact the concierge to confirm the arrangements for the day.

  • What is the arrival process at Gôra Kadan (welcome, luggage, formalities)?

    The arrival formalities generally include luggage handling, presentation of the ryokan, and selection of meal times. Please contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available for guests in the rooms and common areas, according to TripAdvisor.

  • Do the rooms at Gôra Kadan have Western beds or only futons?

    The rooms traditionally offer futons on tatami, but some accommodations provide Western beds according to sources. Please contact the concierge to confirm the arrangements for the day.

  • What amenities are available in the rooms (TV, air conditioning, minibar)?

    The rooms are equipped with a flat-screen TV, air conditioning, and refrigerator, according to TripAdvisor.

  • What is the rank of the rooms at Gôra Kadan?

    Gôra Kadan offers different types of rooms: standard, rooms with outdoor baths, Kadan suites, and rooms in the annex.

  • What is the difference between the rooms in the main building and those in the annex?

    Rooms in the annex have their meals at the kaiseki restaurant, while rooms in the main building are served dinner and breakfast in-room.

  • What is the dress code at Gôra Kadan? Are there any specific clothing requirements?

    Gôra Kadan applies an elegant and discreet style. No strict dress code is mentioned, but smart casual attire is recommended in the common areas and during meals.

  • Does the hotel offer kimono wearing for guests during their stay?

    Some experiences include wearing a kimono provided by the establishment for dinner, as mentioned in reviews.

Billing & Policies

  • Does Gôra Kadan offer half-board or full-board options?

    The rate generally includes breakfast and kaiseki dinner for half-board. Prices vary according to the season, room category, and number of guests.

  • What is the price for one night at Gôra Kadan?

    Rates for one night at Gôra Kadan are high and vary according to the season and room category. Please contact the concierge to confirm the arrangements for the day.

  • What is the hotel's cancellation policy?

    Cancellation conditions depend on the booking channel (official site, agency, online platform). Please contact the concierge to confirm the arrangements for the day.

  • Are there any accommodation taxes to pay?

    Local or accommodation taxes may apply, as in many accommodations in Japan. Please contact the concierge to confirm the arrangements for the day.

  • What payment methods are accepted at Gôra Kadan?

    International credit cards are generally accepted by this Relais & Châteaux ryokan. Please contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    The breakfast, usually served in-room for the main building, is of the Japanese kaiseki type with possible Western options according to some reviews.

  • What type of cuisine is offered for dinner at Gôra Kadan?

    Gôra Kadan serves traditional kaiseki cuisine made from seasonal ingredients, either in the restaurant or in the room depending on the type of room.

  • Gora kadan kaiseki: is dinner included and what time is it served?

    Meals at Gôra Kadan are included in the half-board room rate, with dinner typically served between 6 PM and 7 PM. Please contact the concierge to confirm the day's arrangements.

  • Can I dine at Gora Kadan Fuji?

    Guests at Gora Kadan Fuji can also enjoy a high-end kaiseki dining experience, continuing the tradition of Gôra Kadan Hakone.

  • Does the establishment offer a bar or lounge area for drinks?

    Gôra Kadan features a restaurant, a coffee bar, and a karaoke bar for evening entertainment.

Spa & Wellness

  • What types of onsen baths are available at the Gôra Kadan spa?

    Gôra Kadan has a large spa area with separate public baths for men and women, a large indoor onsen, an outdoor pool, and private family baths.

  • Are there private baths or family onsen at Gôra Kadan?

    A private 'family spa' can be reserved for approximately 40 minutes, at no extra charge according to detailed notice.

  • Does the Gôra Kadan spa offer a relaxation area or a gym?

    The spa includes a relaxation area with reclining chairs, sometimes massage chairs, as well as a fitness room.

  • Can I book treatments at the Gôra Kadan beauty salon?

    The beauty salon at the spa offers treatments and services. Please contact the concierge to confirm the day's arrangements.

  • Does the hotel have a swimming pool?

    Gôra Kadan has a comfortably sized indoor pool, along with an outdoor jacuzzi fed by hot springs.

Activities & Leisure

  • What relaxation facilities are available on-site (gardens, lounges, terraces)?

    Gôra Kadan benefits from a park-like environment with gardens and outdoor terraces, as well as lounges and relaxation areas.

  • What activities can be practiced around Gôra Kadan in Hakone?

    Nearby activities include hiking in Hakone National Park, visiting the Hakone Open-Air Museum, and viewpoints of Mount Fuji.

  • What are the three most luxurious hotels in Japan? Does Gôra Kadan belong to this list?

    There is no official ranking of the 'three most luxurious hotels in Japan'. However, Gôra Kadan is considered a very high-level ryokan, Relais & Châteaux, and has three Michelin stars.

  • Which ryokan is the hardest to book in Japan? Is Gôra Kadan affected?

    Gôra Kadan is sometimes presented as one of the most sought-after ryokans, but there is no official reference designating it as 'the hardest to book'. Contact the concierge to confirm the current booking situation.

Family & Kids

  • Is Hôtel Gôra Kadan suitable for a stay with children?

    Children are generally welcome, but certain areas, particularly the baths, have specific behaviour and age rules. Contact the concierge to confirm the current policies.

  • Are there specific facilities for families with children (family spa, dedicated hours)?

    A family spa that can be privatised allows families to enjoy a bath together, without mixing with the public baths.

  • Are the rooms at Gôra Kadan suitable for families or are they more designed for couples?

    Rooms of certain categories, including suites and large rooms, are spacious enough to accommodate families, according to reviews.

  • Is the organisation of meals at fixed times practical for family stays?

    Services such as fixed meal times and strict organisation may suit families looking for a structured environment.

Pets

  • Are pets allowed at Hôtel Gôra Kadan?

    Pets are generally not accepted in this luxury ryokan. Contact the concierge to confirm the current policies.

  • Does the hotel offer specific rooms or services for pets?

    No public information mentions dedicated rooms for pets or services for dogs or cats. Contact the concierge to confirm the current policies.

  • Can I bring my pet into the common areas of Gôra Kadan?

    Common areas, dining rooms, and the spa do not allow pets unless otherwise stated. Contact the concierge to confirm the current policies.

Accessibility

  • Is the Gôra Kadan Hotel suitable for people with reduced mobility?

    Detailed information on the accessibility for people with reduced mobility in the rooms, corridors, and baths is not clearly documented. Please contact the concierge to confirm the arrangements for the day.

  • Are the onsen baths at Gôra Kadan easily accessible for people with mobility difficulties?

    The traditional onsen may have steps and slippery floors, which can limit accessibility for some guests. Please contact the concierge to confirm the arrangements for the day.

  • Does the establishment have elevators or ramps to access the rooms and common areas?

    Information on the availability of specific elevators or ramps in the ryokan is not confirmed. Please contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does the Gôra Kadan Hotel follow a quality approach and environmental preservation?

    As a member of Relais & Châteaux and awarded three Michelin keys for Gora Kadan Fuji, the establishment operates with a focus on sustainable quality and preservation of its historical environment.

  • How does Gôra Kadan integrate tradition into a sustainability approach?

    The architecture blends Japanese traditions with modern elements, highlighting an old imperial villa, which aligns with a sustainable heritage approach.

  • Do the onsen at Gôra Kadan use natural hot springs?

    The hot spring water used for the onsen comes from the local volcanic context, which resembles the use of a renewable natural resource.

Included Services

  • Are airport transfers offered?

    Transfer services can be arranged by the concierge or partner agencies to connect the airport and Hakone. Please contact the concierge to confirm the arrangements for the day.

  • What are the main services included in a stay at Gôra Kadan?

    The included services mentioned comprise 24-hour reception, concierge, room service, access to the pool, and breakfast.

  • Is access to the onsen, pool, and Wi-Fi included in the room price?

    Free Wi-Fi, access to public baths, the pool, and breakfast are generally included for resident guests.

  • What services may incur additional charges during my stay?

    Certain services such as spa treatments, drinks at the bar, or private transport may incur additional charges. Please contact the concierge to confirm the arrangements for the day.

The Concierge answers — Hôtel Gôra Kadan

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Tokyo airport and Gôra Kadan?

    The concierge can organise a private transfer by car or taxi between Gôra Kadan and Tokyo airport (Haneda or Narita). Contact the concierge to confirm the arrangements for the day.

  • Can the concierge take care of train reservations to come to Hakone?

    The concierge can book shinkansen and local train tickets to Hakone, as well as a taxi from Gôra station to the ryokan.

  • Is it possible to book a driver for a private tour of Hakone from Gôra Kadan?

    It is recommended to ask the concierge to arrange a driver to visit the various sites of Hakone in one day (Lake Ashi, cable car, outdoor museum).

  • Can you arrange a transfer to another ryokan in the area after my stay?

    The concierge can book taxis or chauffeur-driven cars to reach other ryokans or hotels in the area after your stay.

  • How can the concierge assist me with transport from Odawara station?

    Transfers are generally made by taxi or private car from Gôra or Odawara station, booked in advance by the concierge.

Restaurant Reservations

  • Can you book an outside restaurant if I wish to dine away from Gôra Kadan?

    Reservations are made directly with the concierge, who can suggest kaiseki, sushi or yakiniku restaurants in Hakone or the surrounding area.

  • Can the concierge handle requests for vegetarian or allergen-free meals?

    The concierge can organise special menu requests, including vegetarian or free from certain allergens, with the kaiseki kitchen of the ryokan.

  • How do I reserve a table at the bar or karaoke of Gôra Kadan?

    It is recommended to go through the concierge to reserve a table or a private room at the karaoke bar or coffee bar of the establishment.

  • Can I ask the concierge to change my dinner or breakfast schedule?

    Reservations are made in advance for the kaiseki restaurant in the annex or for a change in the dinner or breakfast service schedule.

Spa Bookings

  • How do I book a massage or treatment at the Gôra Kadan spa?

    Reservations are made through the concierge for massages, facials, and beauty salon services at the Gôra Kadan spa.

  • Can you arrange the privatisation of the family spa during my stay?

    The concierge can reserve the privatisable family spa for 40 minutes, subject to availability and current terms.

  • Can the concierge indicate the best times to enjoy the onsen and the pool?

    It is recommended to ask the concierge for the opening hours of the public baths, the indoor pool, and the outdoor jacuzzi to plan your relaxation time.

  • Can I ask the concierge about the access rules to the onsen if I have tattoos?

    The concierge can assist in checking the access conditions for baths for individuals with tattoos or specific needs and advise on suitable solutions.

Excursions & Cultural Visits

  • Can you organise a complete tour to discover the main sites of Hakone?

    The concierge can organise excursions to the Hakone Open-Air Museum, Lake Ashi, the cable car, and viewpoints of Mount Fuji.

  • Can the concierge book a private guide for visiting Hakone?

    It is possible to request private guided tours of Hakone from the concierge with an English or French-speaking guide, depending on local availability.

  • Can you help me organise a hike around Gôra and the Hakone National Park?

    The concierge can recommend hiking routes near Gôra Kadan and arrange round-trip transport to the trailheads.

Special Occasions

  • Is it possible to organise a romantic surprise in the room for a wedding anniversary?

    The concierge can prepare surprises in the room, such as flowers, cake, or champagne, for an anniversary or honeymoon.

  • Can the concierge customise my stay for a marriage proposal?

    It is recommended to inform the concierge of important celebrations to tailor the service, decoration, and possibly the kaiseki menu.

  • Can you arrange a photographer for a photo shoot in the ryokan?

    The concierge can organise a professional photo shoot in the gardens or iconic spaces of the ryokan, subject to house rules.

Shopping & Luxury Services

  • Can the concierge advise me on purchasing a kimono or items from local artisans?

    The concierge can recommend and book high-end shops or local artisans for the purchase of kimonos, ceramics, or souvenirs from Hakone.

  • Can you arrange for the shipping of souvenirs purchased in Japan to my country?

    The concierge can assist with the service of sending packages or souvenirs abroad through available postal solutions.

  • Can the concierge book a hairdressing or makeup service before a special dinner?

    The concierge can assist with booking hairdressing or makeup services at the beauty salon or partner establishments.

Family Activities

  • Can you recommend child-friendly activities around Hakone?

    The concierge can suggest family-friendly activities, such as easy walks, museum visits, and arranging slots at the family spa.

  • Can the concierge provide information on children's facilities at Gôra Kadan?

    It is possible to request information from the concierge about children's facilities available on-site, according to the ryokan's policy.

Personalized Experiences

  • Can you arrange a Japanese cultural experience (kimono wearing, ceremony) during my stay?

    The concierge can organise Japanese cultural experiences, such as kimono wearing or introductions to certain traditions, when offered by the establishment.

  • Can the concierge help me combine a stay between Gôra Kadan Hakone and Gora Kadan Fuji?

    It is recommended to contact the concierge for any custom stay plans combining Hakone, Gôra Kadan, and possibly Gora Kadan Fuji.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits