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5★ · Hakone

Hoshino Resorts KAI Hakone

230 Yumotochaya, Hakone, Ashigarashimo District, Kanagawa 250-0312, Japon, Hakone

4.14.1/5706 reviews · Google rating
  • Views of the Suun River from every room
  • Onsen overlooking Hakone’s natural scenery
  • Japanese and Western fusion cuisine
  • Rooms inspired by local craftsmanship

Hotel 5-star in Hakone, surrounded by nature, featuring an onsen with river views, Japanese fusion cuisine and regional craftsmanship.

Does Hoshino Resorts KAI Hakone have a private onsen?

The hotel highlights an onsen overlooking nature and the Suun River.

If you need a private option, it is best to check directly with the Concierge for your dates and room category.

Where should you stay in Hakone for a restful one-night stay?

KAI Hakone suits a short stay focused on calm, thermal bathing and scenery.

It works especially well if you want to combine time out in Hakone with a restorative return to the baths and an evening on site.

What can you do near Hoshino Resorts KAI Hakone?

On foot, you can reach Yunosato-Okada for a public bath, or Hien Waterfall for a nature walk.

Sōun-ji and Fukuzumiro also make good quiet outings, with a cultural or more traditional feel.

A word from the Concierge

Hoshino Resorts KAI Hakone through the Concierge's eyes

Hoshino Resorts KAI Hakone is a 5★ hotel located in Hakone, Japan. This Aman property features views of the Suun River. Guests appreciate the onsen with nature views, allowing them to enjoy the seasons of Hakone. The fusion of Japanese and Western cuisine is also a highlight, incorporating Japanese techniques into Western dishes.

The hotel's atmosphere is conducive to relaxation, ideal for couples or families. Travelers can expect a peaceful stay, immersed in local culture. The rooms are designed to reflect regional craftsmanship, offering river views from every room.

Visitors can enjoy various activities, ranging from thermal baths to quiet moments in common areas. The hotel is accessible from Hakone-Yumoto Station, just seven minutes by car.

_My tip from the Concierge:_ Consider booking a massage at the spa for a complete relaxation experience.

Why choose Hoshino Resorts KAI Hakone?

Hoshino Resorts KAI Hakone is an exceptional address in Hakone, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Views of the Suun River from every room
  • Onsen overlooking Hakone’s natural scenery
  • Japanese and Western fusion cuisine
  • Rooms inspired by local craftsmanship
  • Immersive stay rooted in local culture

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

1 on-site dining venue.

  • KAI Local flavors

    Restaurant

    Highlights

    • Japanese
    • the appetizer consists of instant smoked salmon paired with seasonal fruits.
    Practical information

    The concierge’s wordAt KAI Local flavors, start with the appetizer: instant smoked salmon with seasonal fruits sets the Japanese tone right away.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Pets

Pets are welcome at no extra charge.

All dog-friendly rooms are equipped with the following items, though sizes and specifics may vary slightly. Please check the room reservation page for exact details.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 230 Yumotochaya, Hakone, Ashigarashimo District, Kanagawa 250-0312, Japon

View on the map

Official website

Google listing

Guest reviews

4.1 / 5 · 706 reviews

5/5Joseph Chappell

Had an incredible stay at Hoshino Resorts KAI Hakone. The hotel is situated in a beautiful gorge with leafy mountainous views in all directions. The Onsen is also beautiful and has the same incredible mountain views…

5/5Neil Baldwin

The hotel was a great experience but unusual for western tourists. The deign of the hotel is modern but it has an old Japanese style. The reception area was lovely and comfortable with a great coffee and tea station…

5/5Jason Wang

Facilities and service are great. Saki provided excellent service for us. Meals are delicious. Need more activities on site, happy hour at tea house should NOT be limited to one serving of dessert per day, its very…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Yunosato-OkadaTourist attraction

    742 m · 9 min walk

    Public bath a nine-minute walk away, offering a traditional relaxation experience in hot spring waters.

    Practical information

    The concierge’s wordFor a zen break 9 minutes on foot away, head to Yunosato-Okada when you feel like unwinding in a traditional hot-spring setting.

  • Hien WaterfallTourist attraction

    1.2 km · 14 min walk

    Waterfall located 1.2 km away, providing a natural setting suitable for exploration.

    Practical information

    The concierge’s wordFor a nature break in Hakone, Hien Waterfall suits a discovery walk away from the pace of the city.

  • FukuzumiroTourist attraction

    1.4 km · 17 min walk

    Fukuzumiro, a traditional Japanese inn, provides an authentic experience of Japanese hospitality.

    Practical information

    The concierge’s wordFor a peaceful interlude in Hakone, Fukuzumiro offers an immersion in traditional Japanese hospitality, ideal if you're after an authentic atmosphere.

  • Sōun-jiTourist attraction

    2.0 km · 3 min by car

    Buddhist temple located 1956 meters away, providing insight into Japanese spiritual culture.

    Practical information

    The concierge’s wordIf you’re in the mood for a peaceful pause, Sōun-ji offers a lovely glimpse into Japanese spiritual culture in Hakone.

  • Hatajuku Stream Trout Fishing SpotTourist attraction

    2.6 km · 4 min by car

    Fishing spot located 2,601 meters away, providing a natural fishing experience.

    Practical information

    The concierge’s wordIf you’re after a nature break in Hakone, this natural fishing spot suits a calm moment, solo or with someone else.

  • Hiryu FallsTourist attraction

    2.9 km · 5 min by car

    Hiryu Falls, a tourist attraction located 2886 meters away, provides a natural setting ideal for contemplation.

    Practical information

    The concierge’s wordIf you're after a nature break in Hakone, Hiryu Falls suits a contemplative pause away from the day's pace.

  • Homma Yoseki MuseumTourist attraction

    3.3 km · 6 min by car

    Art museum 3.3 kilometers away, showcasing works and exhibitions related to local art.

    Practical information

    The concierge’s wordFor a cultural break in Hakone, this art museum is a lovely option if you feel like exploring works and exhibitions connected to local art.

  • Chisuji FallsTourist attraction

    3.3 km · 6 min by car

    Chisuji Falls, a natural site 3.3 km away, provides a scenic view of the waterfalls.

    Practical information

    The concierge’s wordFor a nature break in Hakone, Chisuji Falls offers a lovely view of the waterfalls, ideal when you want to step away from the city's pace for a while.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Ishigakiyama CastlePark

    4.2 km · 7 min by car

    Park at Ishigakiyama, providing a natural space suitable for relaxation and walking.

    Practical information

    The concierge’s wordFor a green break in Hakone, head to Ishigakiyama Castle for a quiet stroll or a peaceful moment to unwind.

  • Hakone Gora ParkPark

    4.5 km · 8 min by car

    Park in Hakone, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break, head to Hakone Gora Park for a short walk and a moment to unwind in a green setting between visits.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hoshino Resorts KAI Hakone?

    Check-in generally starts at 14:30 and check-out is around 11:00, according to the hotel information and some online travel agencies.

  • Does the hotel have parking?

    A free private parking is offered on-site for guests, with no prior reservation needed.

  • Can I check in early?

    Early check-in may sometimes be granted depending on availability and the day's policy. Contact the concierge to confirm the day's arrangements.

  • Are airport transfers offered?

    No dedicated airport shuttle service is offered by the hotel. Transfers are made by train, bus, or taxi, arranged separately.

  • Is there a shuttle or bus service offered between the station and KAI Hakone?

    According to available information, there is no dedicated shuttle from the station, but access remains straightforward by taxi or bus. Please contact the concierge to confirm the current arrangements.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in all rooms and common areas of the establishment.

  • What type of rooms are available at Hoshino Resorts KAI Hakone?

    Japanese-style ryokan rooms with river views are offered, featuring tatami mats, futons, bathrooms, and in some units, a private bath.

  • What amenities are found in the rooms?

    The rooms are equipped with air conditioning, flat-screen televisions, safes, refrigerators, and blackout curtains, with private bathrooms.

  • How many rooms does Hoshino Resorts KAI Hakone have and what is their capacity?

    The number of rooms is approximately 32 to 34 according to sources, with a capacity of 1 to 5 persons per unit.

  • Is internet access free in the rooms and common areas?

    Free Wi-Fi is available throughout the property, both in the rooms and in the common areas.

  • Are the reviews for Hoshino Resorts KAI Hakone generally positive?

    Online reviews generally describe KAI Hakone as a high-end ryokan with attentive service, pleasant baths, and quality dining, although there may be some mixed reviews.

Dining

  • What type of breakfast is offered?

    A local Japanese-style breakfast is served, often included depending on the offers, and it is provided as a meal in the restaurant rather than a buffet.

  • Does the hotel have an on-site restaurant for dinner?

    An on-site restaurant serves kaiseki-style meals and local specialities, including breakfast and dinner prepared with products from the Hakone area.

  • Is breakfast included in the room rate?

    Breakfast at KAI Hakone is typically a local Japanese cuisine served at the table, often included in packages, with some hot beverages available.

  • Can the hotel accommodate vegetarian diets or food allergies?

    Options may be offered for certain diets, but the details depend on the package and the day. Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Hoshino Resorts KAI Hakone?

    Pets are accepted in certain offers according to the official site and some intermediaries, but other platforms indicate that they are not allowed. Contact the concierge to confirm the day's policies.

  • Does the hotel accept dogs or other pets in the rooms?

    According to the official website, pets may be allowed under certain conditions, but several agencies indicate otherwise. Contact the concierge to confirm the current policies.

  • Are there additional fees if I come with a pet?

    Some offers mention possible fees for pets when allowed. Contact the concierge to confirm the current policies.

Location & Access

  • What is the distance between the hotel and the airport?

    Tokyo Haneda Airport is approximately 70–75 km from the ryokan, which is about 1.5 to 2 hours of travel by car depending on traffic.

  • Where is Hoshino Resorts KAI Hakone located in Hakone?

    The ryokan is located at 230 Yumotochaya, Hakone-machi, Ashigarashimo-gun, in the Sugumogawa river valley, about 4 miles from the centre of Hakone.

  • How do I get to Hoshino Resorts KAI Hakone from Hakone-Yumoto station?

    The most common access is by train to Hakone-Yumoto, then by taxi or local bus for about a 7-minute ride to the ryokan.

  • What is the distance between the hotel and the nearest station?

    The establishment is about a 7-minute drive from Hakone-Yumoto station and a short distance by bus from the main road.

Spa & Wellness

  • Does the hotel have a pool?

    The establishment does not have a pool, but offers indoor hot spring baths (onsen) and wellness facilities such as a sauna and hot bath.

  • What are the onsen baths and wellness facilities like at KAI Hakone?

    The bathing facilities include an indoor hot spring onsen, a hot bath, and a sauna, accessible at certain times set by the establishment.

  • Does the hotel offer massages or spa treatments in addition to the onsen?

    Massages and treatments may be offered, but they depend on availability and the season. Contact the concierge to confirm the arrangements for the day.

  • Are there specific rules for accessing the hot spring baths (onsen)?

    The onsen baths are generally separated by gender with specific times and usage rules. Contact the concierge to confirm the arrangements for the day.

  • Are the hot springs at KAI Hakone known to be particularly pleasant?

    The Hakone area is renowned for its particularly gentle hot springs, and KAI Hakone offers an indoor onsen using a local source appreciated by visitors.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the booking channel and the type of rate chosen. Contact the concierge to confirm the day's terms.

  • Are there any accommodation taxes to pay?

    A municipal accommodation tax of approximately 150 JPY per person per night is applied, generally not applicable to children under 13 years old.

  • What payment methods are accepted to settle the stay at Hoshino Resorts KAI Hakone?

    Payment for rooms can be made by credit card through online travel agencies or directly with the establishment, depending on the chosen plan.

  • What are the usual price levels for a night at Hoshino Resorts KAI Hakone?

    Rates vary according to the season, room type, and meal plan, with a range approximately from 700 to 1,250 USD per night.

  • Do the prices include breakfast and dinner or are they charged separately?

    According to some platforms, part of the price includes breakfast and sometimes dinner, but the precise conditions depend on the chosen plan.

Activities & Leisure

  • What activities and excursions are possible around Hoshino Resorts KAI Hakone?

    Hakone offers many activities: museum visits, cruises on Lake Ashi, a cable car, Hakone-jinja Shrine, and mountain walks accessible from the hotel.

  • Is the hotel well located for visiting Lake Ashi and the main sites of Hakone?

    The ryokan is a short drive from Lake Ashi, making it easy to organise an excursion including a boat and cable car.

  • Are there relaxation areas or activities on site apart from the baths?

    A library, garden, and relaxation areas are available on site for unwinding between excursions.

  • How many nights are recommended to fully enjoy KAI Hakone and Hakone?

    The ideal length of stay depends on your preferences, but many visitors plan for 1 to 2 nights to fully enjoy the baths and explore Hakone.

Family & Kids

  • Are families with children welcome at Hoshino Resorts KAI Hakone?

    Children are generally accepted, with a policy that may vary depending on age and room capacity. Contact the concierge to confirm the arrangements for the day.

  • What is the policy regarding children sharing a bed with parents?

    Some plans allow bed sharing for children up to around 6 years old, within the room capacity limits.

  • Does the establishment offer specific facilities for families (baby beds, family rooms)?

    Suite-type rooms may be adapted for families, but there are generally no baby beds or extra beds available.

Accessibility

  • Is the establishment accessible to people with reduced mobility?

    The ryokan is indicated as wheelchair accessible, with certain rooms and common areas adapted.

  • Are there specially adapted rooms for disabled guests?

    Lifts and access ramps may be available in the common areas, but the details of accessible rooms need to be confirmed.

  • Is the hotel entirely non-smoking or is there a smoking area?

    The property is non-smoking, with a designated smoking area, which may be useful for those sensitive to smoke.

Sustainability

  • Does the hotel have charging stations for electric vehicles?

    Free private parking and charging stations for electric vehicles are available, providing a convenient solution for electric cars.

  • Does the establishment promote a sustainable or eco-friendly approach?

    The ryokan indicates a non-smoking approach with a dedicated area and provides onsen baths using local hot spring water, which aligns with responsible management of the local environment.

  • Are there specific recycling and energy-saving initiatives at KAI Hakone?

    Waste sorting and energy consumption reduction practices may vary. Please contact the concierge to confirm the current arrangements.

Included Services

  • Are there guests disappointed with their stay at KAI Hakone according to reviews?

    Some comments mention a very relaxing experience due to the baths and the river view, while others may find the value for money questionable depending on the season.

  • What services are included in the room rate at Hoshino Resorts KAI Hakone?

    The rate generally includes breakfast, access to the onsen baths, Wi-Fi, and parking, as well as complimentary tea in the rooms.

  • What are the main services available on-site during the stay?

    Services such as a library, 24-hour reception, luggage storage, parking, and complimentary breakfast are offered on the premises.

The Concierge answers — Hoshino Resorts KAI Hakone

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Tokyo airport and Hoshino Resorts KAI Hakone?

    The concierge can organise a private transfer by car or van to or from Tokyo airport, with personalised welcome and luggage handling. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi from Odawara station or Hakone-Yumoto to the hotel?

    The concierge can book a taxi or car with driver from Hakone-Yumoto or Odawara to the ryokan, depending on your train arrival time.

  • Can you help me plan the public transport route to KAI Hakone?

    It is recommended to consult the concierge to optimise your itinerary with the Hakone Freepass, bus lines, and the cable car according to your arrival time and interests.

  • Is it possible to transfer my luggage between Tokyo and Hoshino Resorts KAI Hakone?

    The concierge can arrange luggage delivery to/from Odawara station or other hotels in Tokyo so that you can travel light in Hakone.

  • Can you arrange a transfer with a child car seat from the airport to Hakone?

    The concierge can book a vehicle with a child seat suitable for the age of the little ones for your journeys in Hakone or to the airport.

Restaurant Reservations

  • Can you book a fine dining restaurant in Hakone for dinner?

    Reservations are made through the concierge, who can suggest and confirm a table at fine dining restaurants or izakaya in Hakone that suit your preferences.

  • Can the concierge find me a restaurant with vegetarian or halal options nearby?

    The concierge can recommend restaurants offering vegetarian or pork-free menus and handle reservations while specifying your dietary restrictions.

  • Can you arrange lunch at a restaurant with a beautiful view of Hakone?

    It is recommended to go through the concierge to secure a table with a view of the river or mountains at the most popular restaurants in Hakone.

  • Is it possible to book a sake tasting at a recommended restaurant?

    The concierge can organise a sake or Japanese wine tasting at certain partner establishments, depending on availability and timings.

Spa Bookings

  • Can you book a massage or spa treatment during my stay at KAI Hakone?

    Reservations are made through the concierge, who can schedule massages and treatments at the ryokan or at partner spas in Hakone.

  • Can the concierge help me choose the best time for the onsen and spa treatments?

    The concierge can recommend quieter times to enjoy the baths and arrange treatments before or after your visit to the onsen.

  • Can you organise spa treatments for couples or families in Hakone?

    It is recommended to contact the concierge to arrange treatments for couples or families, depending on the spa's policies and the schedule for separating men and women.

Excursions & Cultural Visits

  • Can you organise a day trip to the must-see sites in Hakone from the hotel?

    The concierge can design a customised itinerary to explore the main attractions of Hakone, including the Hakone Open-Air Museum, Lake Ashi, and Hakone Shrine.

  • Is it possible to book a private guide to visit the Hakone Open-Air Museum?

    Private guided tours can be booked through the concierge, who can offer an English or French-speaking guide depending on availability.

  • Can you plan an excursion to Lake Ashi with a cruise and a view of Mount Fuji?

    The concierge can organise an excursion around Lake Ashi with a cruise, cable car, and viewpoints of Mount Fuji, taking the weather into account.

Special Occasions

  • Can you arrange a romantic room decoration for a wedding anniversary?

    The concierge can prepare a special room decoration, flowers, and a personalised message to celebrate an anniversary or honeymoon.

  • Is it possible to have a birthday cake prepared to be served during the meal?

    The concierge can order a cake or special pastries delivered to dinner or to your room, taking any allergies into account.

  • Can you help me organise a marriage proposal in Hakone with a photo session?

    The concierge can arrange a private photo session in and around the ryokan to capture a marriage proposal or special occasion.

Shopping & Luxury Services

  • Can you recommend high-end souvenir shops and crafts in Hakone?

    The concierge can recommend local craft shops, ceramics, and bath products around Hakone-Yumoto and Gora, and organise a shopping itinerary.

  • Can the concierge help me buy a yukata or Japanese design items?

    Personal shopping services can be offered through the concierge, including assistance with purchasing yukata, kimonos, or Japanese design items.

  • Can you arrange for my purchases from Hakone to be sent to my home or another hotel?

    The concierge can organise the delivery of your large purchases directly to your home or your next hotel in Japan.

Family Activities

  • Can you suggest a sightseeing programme in Hakone suitable for young children?

    The concierge can recommend child-friendly activities, such as interactive museums, parks, boat rides on Lake Ashi, and easy walks.

  • Can the concierge advise me on the best bathing times to visit with children?

    The concierge can provide information on bathing hours and restrictions for families, and suggest quieter time slots.

Personalized Experiences

  • Can you arrange a private cultural experience (Japanese tea, yukata, crafts) during my stay?

    The concierge can organise a private cultural experience, such as a Japanese tea workshop, yukata discovery, or introduction to local crafts, subject to availability.

  • Can you organise a stay focused on gastronomy and sake in Hakone?

    It is recommended to contact the concierge to create a customised stay centred around local gastronomy, including sake tasting and specific kaiseki menus.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

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