Skip to main content
MC
Français

The gallery

Hotel gallery

10 photos

5★ · Kyoto

Ace Hotel Kyoto

245-2 Kurumayachō, Nakagyo Ward, Kyoto, 604-8185, Japon, Kyoto

4.64.6/51,485 reviews · Google rating
  • In the heart of Kyoto
  • Contemporary design with Japanese touches
  • Warm atmosphere and social spaces
  • Peaceful setting despite the central location

Hotel 5-star in Kyoto, Japan, 1.2 km from Nijō-jō, featuring tea lounge check-in, a Kyoto on-foot itinerary and 24-hour concierge.

What makes Ace Hotel Kyoto distinctive for a stay in Kyoto?

The hotel combines contemporary design with Japanese references in a warm, calm setting.

Its central location makes Kyoto easy to explore on foot while still keeping a real sense of retreat.

What can you reach on foot from Ace Hotel Kyoto?

The hotel gives easy walking access to several Kyoto sights, as well as cafés, galleries and quieter streets.

Walkable options include Nijō-jō, Yasaka-jinja, Heian-jingū and Ninenzaka, depending on your pace and plans.

Are there dining options at Ace Hotel Kyoto?

Yes. The hotel has several on-site options, including a restaurant, bar, lounge, coffee spot and breakfast service.

You can alternate between seasonal dining, Italian cuisine, a rooftop bar, a cocktail lounge and specialty coffee through the day.

A word from the Concierge

Ace Hotel Kyoto through the Concierge's eyes

Ace Hotel Kyoto is located in the heart of Kyoto, Japan. This five-star hotel stands out for its contemporary design and warm atmosphere. It attracts travelers seeking a stay that combines modern comfort with traditional Japanese touches. The central location allows easy access to the city's main attractions while providing a tranquil setting for relaxation. What sets this hotel apart is its unique atmosphere. Ace Hotel Kyoto blends Kyoto's cultural heritage with modern elements. The common areas are designed to encourage interaction while offering relaxation zones. Guests particularly appreciate the attentive service, reflecting Japanese hospitality. Before you go, know that this hotel suits various types of stays. Whether you're traveling as a couple, on business, or solo, Ace Hotel Kyoto meets your needs. The best visiting period extends from April to November, when the weather is pleasant and the landscapes are in bloom. _My tip from the Concierge: book your stay several months in advance, especially during the peak tourist season._

Why choose Ace Hotel Kyoto?

Ace Hotel Kyoto is an exceptional address in Kyoto, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of Kyoto
  • Contemporary design with Japanese touches
  • Warm atmosphere and social spaces
  • Peaceful setting despite the central location

Rooms & suites

Stylish Ace Hotel Kyoto Kyoto

Historic King

Set in the former Kyoto Central Telephone Office, this room sleeps two with a king-size bed and a double vanity.

  • king-size bed
  • 2 guests
View room
Elegant Ace Hotel Kyoto Kyoto

Tatami Suite

Tatami suite for up to 4 guests, with four tatami futons, a private bar, a double vanity, and a TEAC turntable.

  • four elegant tatami futons
  • 4 guests
View room
Cozy Ace Hotel Kyoto Kyoto

Standard Twin

The Standard Twin sleeps up to 2 guests with two double beds, a window seat, a Japanese soaking tub, a separate shower, and a turntable.

  • two double beds
  • 2 guests
View room
Inviting Ace Hotel Kyoto Kyoto

Loft Suite

Suite set in the former telephone company building, with two double beds, a separate dining/bar/living area, and space for 3 guests.

  • two double beds
  • 3 guests
View room
Stylish Ace Hotel Kyoto Kyoto

Standard King

Room for 2 guests with a king-size bed, window seat, Tivoli radio, and TEAC turntable.

  • king-size bed
  • 2 guests
View room
Cozy Ace Hotel Kyoto Kyoto

Historic Twin

Set in the former Kyoto Central Telephone Office building, this room features two double beds and a double vanity for two guests.

  • two double beds
  • 2 guests
View room
Cozy Ace Hotel Kyoto Kyoto

Deluxe King

Set on the top three floors, this Deluxe King sleeps 2 and features a king-size bed, city views, a window seat, and a TEAC turntable.

  • king-size beds
  • 2 guests
View room
Warm Ace Hotel Kyoto Kyoto

Deluxe Twin

This Deluxe Twin sleeps up to 3 guests, with two double beds, a private balcony, and a Tivoli radio.

  • two double beds
  • 3 guests
View room

The hotel at a glance

Services & amenities

Dining

2
  • Bar
  • Afternoon tea

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

5 on-site dining venues.

  • Kōsa

    Restaurant

    Chef: Stefano Ferraro
    Chef: Stefano Ferraro

    Highlights

    • Californian Kyoto
    • seasonal farm-to-table
    Practical information
    Official website

    The concierge’s word — At Kōsa, let Stefano Ferraro guide you: his Californian Kyoto approach elevates seasonal farm-to-table cooking with real freshness.

  • Mr. Maurice’s Italian

    Restaurant

    Highlights

    • Italian
    • beautiful views of the city
    Practical information
    Official website

    The concierge’s word — For an Italian dinner with beautiful city views, slip into Mr. Maurice’s Italian—it’s a sure bet at Ace Hotel Kyoto.

  • Mr. Maurice’s Rooftop Bar

    Bar

    Highlights

    • craft cocktails, Japanese whisky, wine, and small bites with stunning panoramic views
    Practical information
    Official website

    The concierge’s word — Head up to Mr. Maurice’s Rooftop Bar for a craft cocktail or Japanese whisky, a few small bites, and stunning panoramic views.

  • Piopiko

    Lounge

    Chef: Wes Avila
    Chef: Wes Avila

    Highlights

    • Taco bar
    • a taco bar and cocktail lounge
    Practical information
    Official website

    The concierge’s word — At Piopiko, head to Wes Avila’s lounge for the simplest, smartest pairing: the taco bar and a well-chosen cocktail.

  • Stumptown Coffee Roasters

    Highlights

    • specialty coffee that’s meticulously sourced, perfectly roasted, and expertly brewed
    Practical information
    Official website

    The concierge’s word — For specialty coffee meticulously sourced, perfectly roasted, and expertly brewed, head to Stumptown Coffee Roasters.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Our modification and cancellation terms vary per rate plan booked.

Pets

Pets are welcome (73 € fee).

We love pets and yours are welcome at Ace Hotel Kyoto at a friendly rate of 11,000JPY per pet per night (taxes included).

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 245-2 Kurumayachō, Nakagyo Ward, Kyoto, 604-8185, Japon

Map showing the location of Ace Hotel Kyoto
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 1,485 reviews

3/5Allie Moat

For the price and overall snobby vibe of this hotel, our experience here was underwhelming. It was the most expensive room out of all the hotels we stayed at in the Japan and probably the most disappointing. - there…

5/5farheen sultana

Very chic and modern hotel. Service staff friendly. Clean and well organized rooms. So fun that there is a record player in room(pick up diff albums on main floor). Great location, close to several metra lines. Good…

4/5PTY (Matt)

During my recent trip to Kyoto, I stayed at Ace Hotel Kyoto and generally had a very pleasant and comfortable experience. First and foremost, the accessibility from Kyoto Station was outstanding, making commuting…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Nijō-jōHistoric landmark

    1.2 km · 14 min walk

    Nijō-jō, a historic castle to visit, showcasing traditional Japanese architecture.

    Practical information

    The concierge’s word — For a cultural break in Kyoto, Nijō-jō immerses you in traditional Japanese architecture, ideal if you enjoy historic sites.

  • Yasaka-jinjaTourist attraction

    1.8 km · 3 min by car

    Shinto shrine 1.8 km away, a traditional Japanese place of worship.

    Practical information

    The concierge’s word — For a peaceful break in Kyoto, head to Yasaka-jinja if you feel like discovering a traditional Japanese place of worship.

  • Heian-jingūTourist attraction

    2.2 km · 4 min by car

    Heian-jingū, a Shinto shrine, is a tourist site to visit to explore Japanese culture.

    Practical information

    The concierge’s word — For a cultural pause in Kyoto, Heian-jingū offers a simple, peaceful way to experience Japanese culture.

  • Musée municipal d'art de KyotoMuseum

    2.2 km · 4 min by car

    Art museum 2.2 km away, showcasing contemporary and traditional Japanese artworks.

    Practical information

    The concierge’s word — If you're in the mood for a cultural break, this art museum blends contemporary and traditional Japanese works, ideal for seeing Kyoto from different angles.

  • NinenzakaTourist attraction

    2.3 km · 4 min by car

    Ninenzaka, a historic street in Kyoto, is a tourist attraction that offers an immersion in traditional Japanese architecture.

    Practical information

    The concierge’s word — For a peaceful break, slip into Ninenzaka early or late in the day and enjoy its traditional Japanese architecture.

  • SannenzakaTourist attraction

    2.4 km · 4 min by car

    Sannenzaka, a picturesque street in Kyoto, is known for its traditional atmosphere and artisan shops.

    Practical information

    The concierge’s word — For a peaceful break in Kyoto, Sannenzaka is ideal for a stroll amid traditional atmosphere and artisan shops.

  • Sanjūsangen-dōTourist attraction

    2.7 km · 5 min by car

    Buddhist temple located 2658 meters away, known for its architecture and statues.

    Practical information

    The concierge’s word — For a contemplative break in Kyoto, head to Sanjūsangen-dō if you enjoy architecture and places where statues set the tone.

  • Kyoto AquariumAquarium

    2.7 km · 5 min by car

    Aquarium in Kyoto, showcasing a variety of marine species and interactive exhibits.

    Practical information

    The concierge’s word — For a playful break in Kyoto, the aquarium suits a calm moment, with a variety of marine species and interactive exhibits.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Nishiki MarketMarket

    682 m · 8 min walk

    Market an eight-minute walk away, featuring a variety of local food and artisanal products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can we check in at Ace Hotel Kyoto?

    Check-in from 3pm, with late arrival possible depending on availability. Contact the concierge to confirm the arrangements for the day.

  • What is the check-out time at Ace Hotel Kyoto?

    Check-out is at noon. Payment must be confirmed before 12pm on the day of departure.

  • Can I check in early?

    Early check-in may be granted depending on availability. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to request a late check-out?

    Late departure depends on occupancy and room category. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel hold luggage before arrival?

    Luggage storage is available at the reception before check-in. The deposit is stated to be free.

Location & Access

  • Where is the hotel located in Kyoto?

    The hotel is directly connected to the south entrance of Karasuma Oike Station. The journey from Kyoto Station takes about 10 minutes by car.

  • Is the hotel near the subway?

    The hotel is in close proximity to Karasuma Oike Station. Direct access to the subway facilitates travel within central Kyoto.

  • What is the distance between the hotel and the airport?

    Kansai Airport is about 100 minutes by car. The journey on the JR Haruka to Kyoto Station takes about 75 minutes.

  • Does the hotel have parking?

    Private parking is not available on-site. Nearby parking options may be indicated by the hotel.

  • Are airport transfers offered?

    Airport transfers are not advertised as a standard service. Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the rooms and public areas. Access is among the included services of the establishment.

  • How many rooms does Ace Hotel Kyoto have?

    The hotel offers 213 rooms. Descriptions on platforms mention air conditioning and a flat-screen TV.

  • Are the rooms non-smoking?

    Non-smoking rooms are available in the establishment. Some platforms also report rooms suitable for people with reduced mobility.

  • Can an extra bed be added to the room?

    Extra beds are offered subject to availability, at an additional cost. The exact amount is communicated by the hotel at the time of the request.

  • Does the hotel offer accessible rooms?

    Rooms adapted for disabled guests are reported by several platforms. The specific amenities vary according to the reserved category.

Included Services

  • What type of breakfast is offered?

    Breakfast is offered on-site. Contact the concierge to confirm the arrangements for the day.

  • Is the gym open all day?

    A gym is available 24/7 for guests aged 16 and over. Access is indicated at no extra charge.

  • Does the hotel offer luggage storage?

    A luggage storage service is available at the reception. Items deposited before arrival are kept free of charge.

  • What services are included during the stay?

    Coffee, 24-hour reception services, and free Wi-Fi are among the highlighted amenities. The exact services may vary depending on the room or booking.

  • Can bicycles be rented at the hotel?

    A bike rental or borrowing service is mentioned for hotel guests. Availability operates on a first-come, first-served basis.

Dining

  • How many restaurants are there at the hotel?

    The establishment has two on-site restaurants. Sources mention a Mexican cuisine offering and another dining option with garden views, according to the outlet.

  • What type of cuisine is served at Ace Hotel Kyoto?

    On-site dining includes Mexican-style options and other à la carte proposals. The details of the menus change depending on the service and the day.

  • Is there a bar in the hotel?

    The hotel has a bar/lounge. Opening hours may vary depending on the period.

  • Does the hotel restaurant accept reservations?

    Table reservations are recommended during peak times. Contact the concierge to confirm the arrangements for the day.

  • Is the hotel restaurant well-regarded?

    Reviews often mention a good reputation for breakfast. The experience varies depending on expectations and the service of the day.

Spa & Wellness

  • Does the hotel have a pool?

    No spa is reported as a permanent facility of the hotel. Contact the concierge to confirm the arrangements for the day.

  • Is there a spa on-site?

    No internal spa is confirmed among the published standard services. Partner establishments nearby may be recommended by the concierge.

  • Can a massage be booked near the hotel?

    Massages can be arranged at partner spas in Kyoto. Booking depends on available times.

  • What wellness facilities are available?

    The gym is open 24/7 for guests aged 16 and over. The hotel also promotes an environment conducive to an active stay.

  • Can you recommend a wellness centre nearby?

    Wellness options nearby may be offered by the concierge. Availability varies depending on the day and provider.

Activities & Leisure

  • What activities can be done around the hotel?

    Bicycles are offered to guests, making urban strolls easier. Kyoto also offers museums and historical districts that are quickly accessible from the hotel.

  • Can Kyoto be visited on foot from the hotel?

    The area allows for walking to several sites in central Kyoto. Routes can be adapted according to the available time.

  • Does the hotel offer bicycles to visit Kyoto?

    Bicycles are available to explore the city. Availability is subject to current conditions.

  • What cultural visits are easy from the hotel?

    Museums and cultural sites in the city centre are quickly accessible. The concierge can assist in creating a tailored itinerary.

  • Are there activities that need to be booked in advance?

    The timings of activities and visits depend on the season and local availability. Advance reservations are recommended for highly sought-after places.

Family & Kids

  • Is the hotel suitable for families?

    Children are welcome at the establishment. Some services, such as children's breakfast, may have specific conditions depending on the rate booked.

  • Can we have a baby cot or an extra bed?

    Extra beds can be requested subject to availability. The additional charge will be communicated by the hotel at the time of booking.

  • Do children receive free breakfast?

    Breakfast for children aged 12 and under is not included in certain breakfast rates. The exact terms depend on the reservation.

  • Are there family rooms available?

    Family rooms may be offered depending on the available configuration. Exact categories should be checked at the time of booking.

  • What outings can be done with children in Kyoto?

    Family activities in Kyoto can be suggested by the concierge. Outings are adapted to the children's ages and the duration of the stay.

Pets

  • Are pets allowed at Ace Hotel Kyoto?

    Dogs are allowed, up to two pets with a maximum weight of 15 kg or 33 lb per pet. A fee of 11,000 JPY per pet per night applies.

  • Do I need to inform the hotel if I am travelling with a dog?

    Pets must be notified in advance in the booking. Room restrictions may apply and pets must not be left unattended.

  • Does the hotel provide pet amenities?

    Bowls are available for accommodated pets. A liability agreement may be requested upon arrival.

  • Are service dogs allowed?

    Service animals are accepted and exempt from fees. Exact conditions may depend on the policy in effect during the stay.

  • Can I book any room with my dog?

    Pets are only allowed in certain rooms. Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    Lifts and accessible pathways are among the reported facilities. Accessibility details vary by areas of the hotel.

  • Are there adapted rooms or bathrooms?

    Accessible toilets and adapted access are mentioned by some platforms. Exact arrangements should be confirmed based on the reserved room.

  • Is the car access suitable for wheelchairs?

    An accessible parking lot is cited by some platforms, but there is no parking on site. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have a lift?

    The lift is mentioned among the hotel facilities. Access to the floors then depends on the room configuration.

  • Can one stay at the hotel with a specific accessibility need?

    Accessible pathways are reported, particularly for some common areas. Specific needs must be announced prior to arrival.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the platform used. Contact the concierge to confirm the terms for the day.

  • Is there a minimum age for check-in?

    The minimum age for check-in is 20 years. Identification may be requested upon arrival.

  • How does payment at the hotel work?

    The hotel may request a pre-authorisation or payment verification before departure. The details depend on the rate and reservation.

  • Are there any accommodation taxes to pay?

    Accommodation tax may apply in Kyoto according to local regulations. Contact the concierge to confirm the terms for the day.

  • What is the average price for a night at Ace Hotel Kyoto?

    Rates vary depending on the period and type of room. Review and booking platforms show significant variations depending on the season.

Sustainability

  • What is the concept of the hotel?

    The establishment communicates a design approach and local grounding around art, nature, and craftsmanship. The concept highlights a boutique style in the centre of Kyoto.

  • Does the hotel have ecological commitments?

    Sustainability elements are not exhaustively detailed in the consulted sources. Contact the concierge to confirm the terms for the day.

  • Does the hotel encourage sustainable transport?

    The location promotes practices related to walking, cycling, and a car-free urban stay. Specific environmental measures should be confirmed upon request.

  • Does the hotel have a sustainability certification?

    The public information consulted does not detail a specific environmental certification. Contact the concierge to confirm the terms for the day.

  • Does the hotel have a waste reduction policy?

    Waste and plastic reduction is not described comprehensively in the available sources. Contact the concierge to confirm the terms for the day.

The Concierge answers — Ace Hotel Kyoto

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to the hotel?

    The concierge can organise a private taxi or suggest the best transport options from Kyoto Station and the airport. The meeting point and timings are confirmed according to the arrival time.

  • Is it possible to book a chauffeur-driven car for the day?

    The concierge can book a chauffeur for an early or late departure. Availability conditions are checked at the time of request.

  • What is the easiest way to get to the city centre from the hotel?

    The concierge can indicate the most convenient mode of transport based on the destination address. Taxi, metro, or bus journeys are recommended depending on the time.

  • Can you book a taxi in advance for departure?

    The concierge can reserve a taxi at the desired time and prepare the pick-up address. A confirmation on the same day is recommended for departures during peak hours.

  • How can one reach the hotel from Kyoto Station with luggage?

    The concierge can suggest routes suitable for luggage, weather, and the duration of stay. Exact options depend on the arrival time and traffic.

Restaurant Reservations

  • Can you book a table at a good restaurant in Kyoto?

    The concierge can assist with a table at the hotel restaurant or at a location in Kyoto. Last-minute requests are subject to availability.

  • Is it possible to organise a private dinner or a large table?

    The concierge can help organise a birthday dinner, a group meal, or a last-minute reservation. Dietary preferences are communicated at the time of request.

  • Can you recommend a restaurant with vegetarian options?

    The concierge can highlight restaurants suitable for vegetarian, gluten-free, or other specific dietary needs. Final confirmations depend on the chosen restaurant.

  • Can you book a popular brunch in Kyoto?

    The concierge can reserve an outdoor breakfast or lunch at a sought-after location in Kyoto. The most requested slots should be booked in advance.

  • Which high-end restaurant can you book for this evening?

    The concierge can search for a venue with a view, a renowned chef, or refined Japanese cuisine. Availability often changes, especially on weekends.

Spa Bookings

  • Can you book a massage at a spa near the hotel?

    The concierge can book a slot at a partner spa in Kyoto. Treatments and available times vary depending on the day.

  • Where can I find a luxury spa for a couples' session?

    The concierge can suggest establishments offering facials, massages, or Japanese baths. Requests for two people often require advance booking.

  • Is it possible to book a wellness treatment in the late afternoon?

    The concierge can check for suitable timings for a tight schedule. Express treatments are often the easiest to confirm on the same day.

Excursions & Cultural Visits

  • Can you organise a private cultural tour in Kyoto?

    The concierge can arrange a guided tour of temples, historical districts, or gardens in Kyoto. Itineraries can be customised based on the available duration.

  • Is it possible to have a guide for a day?

    The concierge can recommend a French-speaking or English-speaking guide based on the request. Reservations should be made in advance for private tours.

  • What excursions do you recommend during cherry blossom season?

    The concierge can suggest a route suitable for the seasons, such as maple leaves in autumn or cherry blossoms in spring. The best slots book up quickly.

Special Occasions

  • Can you organise a romantic surprise in the room?

    The concierge can prepare a surprise in the room or at the restaurant according to the instructions provided. Special requests require advance notice to be coordinated properly.

  • Is it possible to order a birthday cake?

    The concierge can assist in arranging flowers, a cake, or a personalised message. Services depend on the availability of local providers.

  • Can you help organise a celebration dinner?

    The concierge can coordinate a request for a discreet or more festive celebration. It is most effective to specify the date, time, and desired style.

Shopping & Luxury Services

  • Which luxury shops do you recommend near the hotel?

    The concierge can direct you to design, craft, or high-end fashion boutiques in Kyoto. Opening hours can be verified based on the chosen area.

  • Can you recommend a place for elegant souvenirs?

    The concierge can assist in finding designer items, ceramics, or high-end souvenirs. Suitable addresses depend on the desired style.

  • Is it possible to have a purchase delivered to the hotel?

    The concierge can arrange a delivery service or indicate an appropriate shop for a specific purchase. Availability varies according to stock.

Family Activities

  • What family activities are suitable for children in Kyoto?

    The concierge can suggest child-friendly outings, such as museums, aquariums, or workshops. Activities are chosen based on the age of the participants.

  • Can you organise a half-day outing for a family?

    The concierge can propose short visits that are easily accessible and suitable for a family day. Group reservations are often necessary.

Personalized Experiences

  • Can you create a customised itinerary for my stay?

    The concierge can build a tailored programme including transport, meals, and visits. The most personalised requests benefit from being submitted as early as possible.

  • How can one obtain a truly personalised local experience?

    The concierge can recommend experiences based on tastes, budget, and duration of stay. Suggestions can range from culinary discoveries to artisan visits.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits