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5★ · Bal Harbour

The St. Regis Bal Harbour Resort

9703 Collins Avenue Bal Harbour, Miami Beach, FL 33154, États-Unis, Bal Harbour

4.64.6/52,331 reviews · Google rating
  • In Bal Harbour, a peaceful coastal enclave
  • Close to the beach
  • Steps from luxury boutiques
  • Sophisticated, serene atmosphere

Hotel 5-star in Bal Harbour, United States, in the heart of Bal Harbour, featuring beach access, nearby luxury boutiques and personalised service.

What is The St. Regis Bal Harbour Resort best known for?

The hotel is best known for its Bal Harbour beachfront setting, with direct access to the beach and nearby luxury boutiques.

Stays also centre on a serene atmosphere, butler service, a spa, an outdoor pool and a fitness centre.

Is there a dress code at The St. Regis Bal Harbour Resort?

A polished style suits the public areas and restaurants well, especially in the evening.

For exact guidance, it is best to check based on the restaurant you choose or the time of day.

How much does it cost to eat at The St. Regis Bal Harbour Resort?

Your dining budget depends on the venue, with a café, several restaurants and a bar within the resort.

As the hotel has several dining options, it is best to review the relevant menu or ask the Concierge for your dates.

A word from the Concierge

The St. Regis Bal Harbour Resort through the Concierge's eyes

The St. Regis Bal Harbour Resort is located in Bal Harbour, a coastal enclave in the United States. This 5★ hotel embodies elegance and luxury, typical of St. Regis properties. The proximity to the beach and luxury boutiques creates an ideal setting for travelers seeking relaxation and refinement.

What sets this hotel apart is its sophisticated ambiance and personalized service. Guests appreciate the attention to detail and the serene atmosphere that pervades the establishment. The common areas, as well as the leisure facilities, are designed to offer a memorable experience.

Before you go, know that this hotel is perfect for couples and travelers seeking tranquility. The summer season attracts many visitors, but spring and fall offer pleasant weather. Be sure to book in advance to secure your stay.

_My tip from the Concierge: reserve your beach lounger upon arrival to fully enjoy the sun and sea._

Why choose The St. Regis Bal Harbour Resort?

The St. Regis Bal Harbour Resort is an exceptional address in Bal Harbour, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In Bal Harbour, a peaceful coastal enclave
  • Close to the beach
  • Steps from luxury boutiques
  • Sophisticated, serene atmosphere
  • Personalised St. Regis service

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

3
  • Spa
  • Outdoor pool
  • Fitness centre

Dining

4
  • Fine-dining restaurant
  • Bar
  • Afternoon tea
  • 24-hour room service

Services

3
  • 24-hour concierge
  • Butler service
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

4
  • Business centre
  • Meeting rooms
  • Private events
  • Ballroom

Accessibility

1
  • Elevator

Other amenities

24
  • 24-hour front desk
  • Air conditioning
  • Balcony
  • Bathrobes and slippers
  • Bathtub
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast on the terrace

    Beginning the day in Bal Harbour’s morning light is part of the pleasure of staying here. Breakfast taken on a terrace allows guests to ease into the rhythm of the resort, with sea air, attentive service and the calm atmosphere of early morning. It is an ideal experience for travellers who value unhurried starts and a serene tone from the outset.

    SignatureIncluded in your stay
  • Tailored beach day

    The immediate proximity of the beach invites guests to shape an entire day around the sea. By reserving a sun lounger on arrival, you enjoy frictionless comfort and easy access to one of Bal Harbour’s great pleasures: alternating between swimming, reading, resting and returning to the hotel as the mood takes you. Simple in appearance, yet central to the quality of the stay.

    À ne pas manquerReservation required
  • Bal Harbour shopping interlude

    Only steps from the resort, the luxury boutiques allow the stay to unfold in a distinctly local way. The appeal lies not only in shopping itself, but in enjoying a fluid day without long transfers, moving naturally from the beach to high-end brands and back to the calm of the hotel. It is especially appreciated by couples and travellers drawn to discreet addresses.

    Included in your stay
  • Personalised wellness ritual

    Within the resort’s serene atmosphere, a wellness moment takes on particular meaning. This experience consists of integrating a treatment or period of relaxation into your own rhythm of stay, whether after the beach or in the middle of the afternoon. It suits those seeking not performance, but genuine disconnection in a setting designed to slow things down.

    Bien-êtreReservation required
  • Everyday butler service

    More than a symbol, butler service tangibly transforms the stay. It helps lighten the organisation of each day, personalise certain touches and enjoy the resort with greater ease. Whether for a short break or a longer interlude, this discreet presence creates that rare feeling of luxury that genuinely simplifies life.

    St. RegisIncluded in your stay
  • A serene end to the day

    One of Bal Harbour’s most satisfying experiences is simply returning to the calm of the resort after a day divided between sea, strolling and boutiques. With turndown service, the room becomes once again an ordered, soothing refuge. This moment of return to oneself, often underestimated, captures what the address offers most convincingly: comfort, quiet and a sense of perfect continuity.

    Included in your stay

Restaurants & bars

6 on-site dining venues.

  • BH Prime

    Restaurant

    Highlights

    • Steakhouse
    • Experience BH Prime, a bold new dining concept that redefines the classic steakhouse in Miami Beach.
    Practical information

    The concierge’s wordFor a table with real character, book BH Prime: a steakhouse that boldly reimagines the classic Miami Beach experience.

  • Atlantikós

    Restaurant

    Highlights

    • Mediterranean
    • share an authentic Greek dish in the casual oceanfront and poolside dining at Atlantikós.
    Practical information

    The concierge’s wordAt Atlantikós, settle in by the ocean and share an authentic Greek dish in a relaxed Mediterranean setting, between poolside and sea.

  • La Gourmandise

    Restaurant

    Highlights

    • French
    • boasts a luxury afternoon tea with traditional...See More French-inspired macarons.
    Practical information

    The concierge’s wordAt La Gourmandise, slip in at tea time: their luxurious afternoon tea and French-inspired macarons are well worth it.

  • The St. Regis Bar

    Bar

    Highlights

    • American
    • Start your evening with the champagne-sabering ritual and live music in the St. Regis Bar and Wine Vault.
    Practical information

    The concierge’s wordStart your evening at The St. Regis Bar with the champagne-sabering ritual, then linger a little longer for the live music.

  • Nůba

    Restaurant

    Highlights

    • International
    • an delightful culinary journey inspired by Aruba's heritage of “Salt and Rum,” featuring refined dishes and tropical cocktails.
    Practical information

    The concierge’s wordAt Nůba, let yourself be carried by a culinary journey inspired by Aruba’s “Salt and Rum” heritage, with refined dishes and tropical cocktails.

  • Grano Café

In the press

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 9703 Collins Avenue Bal Harbour, Miami Beach, FL 33154, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 2,331 reviews

5/5G B

Beautiful resort and impeccable service. We were treated like royalty during our stay, with numerous special touches. We were celebrating our anniversary and babymoon and everyone was just so sweet and friendly. The…

3/5Kevin Cullinan

Overall, it was very mediocre. Doesn't feel 5 star or super high end beach resort. Feels like a dated Vegas Marriott. Would not recommend for couples. They advertise the adult pool, but there are always dogs and kids…

5/5John Nasar

My wife and I recently celebrated our 34th wedding anniversary at The St. Regis Bal Harbour Resort, and the experience was truly exceptional. From the moment we arrived, we were welcomed with genuine warmth and…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 16 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • St Joseph Catholic ParishChurch

    1.9 km · 3 min by car

    Religious building located 1.9 km away, providing a space for prayer and meditation.

    Practical information

    The concierge’s wordIf you’re after a quiet pause, St Joseph Catholic Parish in Bal Harbour offers a setting suited to prayer and meditation.

  • Oleta River State ParkTourist attraction

    2.8 km · 5 min by car

    State park 2.8 km away, featuring trails and outdoor activities in a natural setting.

    Practical information

    The concierge’s wordFor a nature break, head to Oleta River State Park: its trails and outdoor activities offer a refreshing change from Bal Harbour’s pace.

  • Haulover Beach (Clothing Optional Section)Tourist attraction

    2.9 km · 5 min by car

    Haulover Beach, a tourist attraction located 2932 meters away, featuring a clothing optional section.

    Practical information

    The concierge’s wordFor a freer beach break, head to Haulover Beach and its clothing-optional section, ideal if you're after a relaxed, easygoing moment.

  • Haulover Nude BeachTourist attraction

    3.3 km · 6 min by car

    Nude beach located 3.3 km away, providing a space to enjoy the sun and the sea.

    Practical information

    The concierge’s wordFor a carefree break in the sun, Haulover Nude Beach offers a naturist setting to simply enjoy the sea and the beach.

  • Diver MansionTourist attraction

    4.0 km · 7 min by car

    Diver Mansion, an amusement center located 3973 meters away, offering various recreational activities.

    Practical information

    The concierge’s wordIf you’re after a playful break in Bal Harbour, Diver Mansion works well for a leisure-filled moment between quieter parts of the day.

  • Enchanted PlaceTourist attraction

    4.3 km · 7 min by car

    Enchanted Place, a tourist attraction 4.3 km away, offering an immersive experience in an enchanting setting.

    Practical information

    The concierge’s wordFor an immersive break in an enchanting setting, head to Enchanted Place when you feel like stepping away from the beachside rhythm.

  • Dezerland Action Park MiamiTourist attraction

    4.4 km · 7 min by car

    Dezerland Action Park, an amusement park 4.3 kilometers away, offering various recreational activities.

    Practical information

    The concierge’s wordFor a playful break from the beachside pace, Dezerland Action Park offers a range of leisure activities, handy if you're traveling with family or friends.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Bal Harbour JettyPark

    1.2 km · 14 min walk

    Fishing pier in Bal Harbour, providing a space for fishing and enjoying the marine scenery.

    Practical information

    The concierge’s wordFor a calm break in Bal Harbour, head to Bal Harbour Jetty: ideal for fishing or simply taking in the sea views.

  • Haulover Park Bayside Picnic AreaPark

    1.3 km · 16 min walk

    Picnic area in a park, perfect for relaxing outdoor moments.

    Practical information

    The concierge’s wordFor an open-air break, head to Haulover Park Bayside Picnic Area: an easy, pleasant spot to settle in for a picnic.

  • Haulover Dog BeachPark

    1.5 km · 18 min walk

    Haulover Dog Beach, a dog park providing space for walking and playing.

    Practical information

    The concierge’s wordIf you're traveling with your dog, Haulover Dog Beach offers an easy break for a walk and some open-air play.

  • Raccoon Island MiamiPark

    1.8 km · 3 min by car

    Raccoon Island, a natural park providing a space for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a green escape, head to Raccoon Island Miami when you feel like unwinding outdoors with a mix of relaxation and open-air leisure.

  • Bill Bird MarinaMarina

    2.0 km · 3 min by car

    Bill Bird Marina, a marina providing facilities for water activities.

    Practical information

    The concierge’s wordFor an open-air break in Bal Harbour, Bill Bird Marina is well suited to a moment centered around nautical activities.

  • North Beach Oceanside ParkPark

    2.3 km · 4 min by car

    North Beach Oceanside Park, a park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Bal Harbour, head to North Beach Oceanside Park for a peaceful walk along its paths and a moment to unwind.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can we check in and check out at the St. Regis Bal Harbour Resort?

    The hotel offers check-in from 4 PM and check-out before 11 AM. Please contact the concierge to confirm the day's arrangements.

  • Can I request an early check-in?

    An early check-in can be requested, but it depends on availability at the time of arrival. Please contact the concierge to confirm the day's arrangements.

  • Is it possible to request a late check-out?

    A late check-out may be considered depending on the hotel's occupancy. Please contact the concierge to confirm the day's arrangements.

  • Can we leave our luggage at the hotel before arrival or after departure?

    Luggage storage is generally possible before check-in and after check-out. Please contact the concierge to confirm the day's arrangements.

Location & Access

  • Where is The St. Regis Bal Harbour Resort located in Bal Harbour?

    The hotel is located in Bal Harbour, north of Miami Beach, facing the Atlantic Ocean. Bal Harbour Shops are in close proximity.

  • What is the distance between the hotel and the airport?

    Miami International Airport is approximately 20 km from the hotel. Travel time varies depending on traffic.

  • How do I access the hotel from Collins Avenue?

    The main access is from Collins Avenue in Miami Beach. The establishment is located beachfront in the Bal Harbour area.

  • Does the hotel have parking?

    Yes, the hotel has private parking. A daily rate is indicated by some sources.

  • Are airport transfers offered?

    Yes, transfers can be arranged upon request with a driver or private service. The exact terms depend on the route and schedule.

  • What part of Miami to stay away from?

    The Bal Harbour area is sought after for its tranquility and beach access. Areas to avoid in Miami largely depend on the time, mode of transport used, and the type of stay sought.

  • How much does parking cost at the hotel?

    Parking is offered on-site with valet service. The exact rate varies depending on the day's conditions.

Rooms & Amenities

  • Do the rooms have a balcony with an ocean view?

    Yes, the hotel has rooms and suites with balconies, some with ocean views. The exact configurations vary depending on the category booked.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel. Access may be included or subject to booking conditions.

  • Are the rooms air-conditioned and spacious?

    The rooms are equipped with air conditioning and contemporary luxury decor. Some suites offer more living space.

  • Are the suites large and with panoramic views?

    The hotel suites are described as spacious, and some feature large glass balconies. The exact level depends on the category booked.

Included Services

  • Is the St. Regis butler service available?

    Yes, the hotel offers a St. Regis brand butler service. The level of assistance may vary depending on the room category and the needs of the stay.

  • Is room service available at all hours?

    Yes, room service is offered. Hours and the menu may change depending on the period.

  • Does the hotel provide services on the beach?

    Yes, the hotel has a beach service with setup and assistance for guests. Specific amenities may depend on the day's arrangements.

  • What is included in the resort fee?

    The resort fee may include certain benefits such as the use of bicycles according to published stays. The exact content of the inclusions should be confirmed at the time of booking.

Dining

  • What restaurants are available at the St. Regis Bal Harbour Resort?

    The hotel offers several dining options, including Atlantikós and La Gourmandise. Opening hours may vary depending on the day and season.

  • What type of breakfast is offered?

    Breakfast is offered in a buffet style according to published stay feedback. Please contact the concierge to confirm the day's arrangements.

  • Is breakfast à la carte or buffet?

    Breakfast is generally appreciated for its varied selection, with buffet service. The exact offering depends on the period and the rate booked.

  • Is there a restaurant with an ocean view?

    Yes, there is a restaurant with an ocean view and terrace service depending on weather conditions. Reservations are recommended during peak times.

  • Is there a dress code at St. Regis Bal Harbour?

    The hotel enforces elegant attire in dining and evening spaces. Beachwear or overly casual clothing is not suitable in the more formal areas.

  • How much does it cost to eat at St Regis?

    The cost varies depending on the restaurant, time, and menu chosen. For an on-site meal, the range depends on the service and drinks ordered.

  • What is the 3 finger rule dress code?

    The three finger rule is generally a recommendation for chic and discreet attire in certain restaurants. At St. Regis, the specific requirement depends on the venue and time.

  • Is breakfast included in the room rate?

    Breakfast is served at the hotel with a buffet option mentioned by several stays. The exact options depend on the rate and booking period.

Spa & Wellness

  • Is the Remède spa open to hotel guests?

    The Remède spa is the hotel's wellness space. It offers treatments, relaxation areas, and services dedicated to well-being.

  • Can a massage be booked at the hotel's spa?

    The hotel has a spa and wellness area with treatments available by reservation. Time slots must be confirmed directly with the establishment.

  • Does the spa have a sauna or steam room?

    Yes, relaxation facilities are available, and the property also includes pools. The hours of the spaces may vary depending on the season.

  • Is the hotel spa renowned for its treatments?

    The Remède spa is described as a high-end wellness space within the resort. Treatments and hours should be checked before the visit.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has several pools, including an adults-only pool and a family area. Both spaces have been noted in stay reviews.

  • Is it easy to access the beach from the hotel?

    Yes, the beach is directly accessible from the resort. Beach services and relaxation facilities are offered there.

  • Are bicycles or leisure activities included?

    The hotel provides bicycles as part of the resort fee according to published stays. Usage and hours may depend on daily conditions.

  • Does the hotel offer a heated outdoor pool?

    The hotel has a main pool for guests and distinct areas depending on usage. Access conditions may vary according to the area and season.

  • Are there beach services with sun loungers and umbrellas?

    Beach services include guest assistance and seaside relaxation facilities. The specific amenities may change depending on occupancy.

  • Is there an adults-only pool?

    The hotel offers a large beachfront resort with several swimming areas. Stay descriptions also mention an adults-only pool.

Family & Kids

  • Is the hotel suitable for a stay with children?

    The hotel welcomes families and has a pool suitable for children. Specific services for young travellers depend on the configuration of the stay.

  • Can we request a baby cot or child equipment?

    Yes, the establishment is presented as family-friendly in stay reviews. Requests for baby cots or family equipment must be confirmed before arrival.

  • Is there a family pool?

    A family pool is mentioned among the hotel's facilities. Access rules may change depending on crowd levels and supervision in place.

Pets

  • Are pets allowed at The St. Regis Bal Harbour Resort?

    Yes, pets are allowed. Fees may apply depending on the reservation.

  • Does the hotel accept dogs and cats?

    The hotel accepts pets under certain conditions. Details about weight, fees, and restrictions should be checked before booking.

  • Is there an additional charge for pets?

    Pet acceptance conditions may include additional fees. Contact the concierge to confirm the terms for the day.

Accessibility

  • Does the hotel have accessible rooms for people with reduced mobility?

    The hotel offers accessible facilities, including adapted rooms subject to availability. Specific needs must be reported before arrival.

  • Are the lifts and common access areas wheelchair accessible?

    Yes, the establishment is served by lifts and interior pathways suitable for a large hotel. The exact access points depend on the area concerned.

  • Can we request an accessible shower or special equipment?

    Accessibility equipment must be requested at the time of booking for validation. The hotel can confirm the available arrangements based on the chosen room.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the applicable sales conditions. Please contact the concierge to confirm the terms for the day.

  • Are there any modification or cancellation fees?

    Yes, fees may apply depending on the reserved offer and the timing of the cancellation. The exact conditions are stated in your booking confirmation.

  • Are there any resort taxes to pay?

    Yes, taxes and resort fees may be added to the displayed rate. Please contact the concierge to confirm the terms for the day.

  • What are the conditions to know before booking?

    Parking, breakfast, and resort fee policies may vary depending on the offer. The exact details are included in the booking or should be confirmed before arrival.

Sustainability

  • Is The St. Regis Bal Harbour Resort a luxury hotel?

    The hotel is a five-star luxury property with a beach, spa, and butler service. It is frequently described as a high-end resort in Bal Harbour.

  • Does the hotel communicate about ecological initiatives?

    The hotel highlights resort practices and quality services, but detailed environmental actions are not specified here. Exact commitments should be verified with the establishment.

  • Does the hotel implement visible sustainability practices?

    Details on waste reduction, water or energy conservation are not confirmed by available sources. Please contact the concierge to confirm the terms for the day.

  • What is St. Regis Bal Harbor known for?

    The resort is generally noted for its beachfront location, spacious rooms, and butler service. Its positioning is clearly that of a luxury establishment.

  • Is St. Regis a high end hotel?

    The level of quality is high: The St. Regis Bal Harbour Resort is rated as a five-star luxury resort. Travel sources describe it as a high-end address in Bal Harbour.

  • What hotel does Gloria Estefan own?

    Gloria Estefan is not associated with the ownership of this hotel in available sources. The St. Regis Bal Harbour Resort is operated as a luxury Marriott hotel.

  • Why choose a hotel in Bal Harbour rather than downtown Miami?

    The hotel is located in Bal Harbour, close to Bal Harbour Shops and the beach. It is a luxury address known for its calm and upscale atmosphere.

The Concierge answers — The St. Regis Bal Harbour Resort

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can the concierge arrange a private transfer from the airport?

    The concierge can organise a private transfer by car with a driver to or from the airport, subject to availability. Prior confirmation is recommended for the schedule and the day's rate.

  • Can a car with a driver be requested for local transport?

    The concierge can assist in booking a vehicle with a driver for your journeys in Miami and the surrounding areas. Availability depends on the time and type of vehicle requested.

  • What are the transport options to reach the surrounding areas from the hotel?

    The concierge can indicate transport options to Miami Beach, the airport, or nearby neighbourhoods. Confirmation is recommended for rates and travel times on the day.

Restaurant Reservations

  • Can the concierge reserve a table for dinner?

    Reservations are made through the concierge for the hotel's restaurants or nearby dining options. An advance request is recommended for tables during peak service times.

  • Can the concierge recommend a restaurant with a view or chic atmosphere?

    The concierge can search for restaurants that fit a dress code, budget, or specific cuisine. Last-minute requests remain subject to the availability of the establishments.

  • Can the concierge reserve a brunch or lunch?

    The concierge can assist in reserving a brunch, lunch, or dinner either in or outside the hotel. Availability varies according to the date, number of guests, and desired time.

Spa Bookings

  • Can spa treatments be booked through the concierge?

    The concierge can assist in booking treatments at the Remède Spa according to the day's availability. Late afternoon slots and weekend appointments are generally recommended to be requested in advance.

  • Can the concierge confirm the spa hours before my arrival?

    The concierge can check the schedule for treatments, the sauna, or relaxation areas before your arrival. A reservation is recommended to secure the desired time slot.

  • Can a couples treatment be booked at the spa?

    The concierge can check if couples treatments are offered and make reservations based on availability. Requests for treatment suites should be made in advance.

Excursions & Cultural Visits

  • What local excursions can the concierge organise?

    The concierge can suggest outings to Miami Beach, Bal Harbour Shops, or downtown Miami. The schedule and duration are confirmed based on the chosen transport and activity.

  • Can a cultural tour of Miami be organised from the hotel?

    The concierge can arrange visits to museums, iconic neighbourhoods, or galleries in Miami. Tickets and schedules are booked according to demand and the season.

  • Can the concierge organise a boat outing?

    The concierge can offer private boat outings or nautical experiences depending on the season. Weather conditions and departure slots must be confirmed on the day.

Special Occasions

  • Can the concierge assist with a birthday or marriage proposal?

    The concierge can coordinate room decorations, a cake, or floral arrangements for a birthday, honeymoon, or marriage proposal. Special requests should be communicated in advance.

  • Can the concierge prepare a romantic surprise in the room?

    The concierge can arrange a romantic welcome with flowers, champagne, or other gestures according to preferences. Requests must be confirmed in advance to ensure setup.

  • Can the concierge assist with a special photo session?

    The concierge can coordinate a photography service or a setup for a special occasion. Services are organised upon request and subject to the availability of providers.

Shopping & Luxury Services

  • Can the concierge organise a luxury shopping outing?

    The concierge can facilitate access to the boutiques at Bal Harbour Shops and arrange transport upon request. Personalised assistance is available for high-end purchases and visit timings.

  • Can the concierge organise personal shopping?

    The concierge can organise a personal shopping service or accompany guests to designer boutiques. Availability depends on the desired time slot and targeted shops.

  • Can the concierge assist with luxury shopping services?

    The concierge can direct to services for alterations, gift wrapping, or delivery for luxury purchases. Timelines depend on the chosen provider.

Family Activities

  • What family activities can the concierge recommend?

    The concierge can recommend family-friendly activities such as the beach, pool, or short outings nearby. Suggestions take into account the children's ages and the desired duration.

  • Can the concierge suggest child-friendly outings?

    The concierge can direct guests to beach activities and child-friendly leisure options nearby. Recommendations vary according to weather and the age of participants.

  • What activities does the concierge recommend for a family trip?

    The concierge can suggest activity ideas if travelling with young children or teenagers. Options are tailored according to the age, duration, and interests of the group.

Personalized Experiences

  • Can the concierge create a customised stay?

    The concierge can compose a tailored programme including beach, spa, dining, and private outings. Preferences should be communicated in advance to adjust the reservations.

  • Can the concierge plan multiple activities in one day?

    The concierge can assist in creating an itinerary that combines relaxation, shopping, and meals over several days. Preferences should be specified to optimise reservations.

  • Can the concierge personalise the stay according to my preferences?

    The concierge can adapt certain requests for a discreet, gastronomic, or wellness-focused stay. A prior exchange allows for defining priorities and schedules.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits