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5★ · Bal Harbour

The Ritz-Carlton Bal Harbour

10295 Collins Ave, Bal Harbour, FL 33154, États-Unis, Bal Harbour

4.74.7/51,690 reviews · Google rating
  • Atlantic Ocean views
  • Steps from the beach
  • Near Bal Harbour’s luxury boutiques
  • Peaceful setting for relaxation

Hotel 5-star in Bal Harbour, United States, in the heart of Bal Harbour, featuring Atlantic Ocean views, nearby beach and luxury boutiques.

What amenities are available at The Ritz-Carlton Bal Harbour?

The hotel offers an outdoor pool, a spa, a restaurant and breakfast service.

You also have a 24-hour concierge and front desk, with turndown service, luggage storage and multilingual staff.

Is there a restaurant at The Ritz-Carlton Bal Harbour?

Yes. The property is home to Artisan Beach House, the hotel’s restaurant.

It focuses on refined coastal cuisine, with local produce and notably fresh seafood. Breakfast is also available on site.

Is The Ritz-Carlton Bal Harbour well located for the beach and nearby attractions?

Yes. The hotel faces the Atlantic and is only steps from the beach, in Bal Harbour’s calmer setting.

It also gives easy access to Bal Harbour’s boutiques. For a nature outing, Oleta River State Park is nearby.

A word from the Concierge

The Ritz-Carlton Bal Harbour through the Concierge's eyes

The Ritz-Carlton Bal Harbour is located in Bal Harbour, United States, offering stunning views of the Atlantic Ocean. This 5★ hotel provides a high-end experience in an elegant and refined setting. Its proximity to the beach and luxury boutiques enhances its appeal. Visitors appreciate the serene atmosphere, perfect for relaxation.

What sets this hotel apart is its affiliation with The Ritz-Carlton, synonymous with luxury and impeccable service. The establishment attracts guests seeking an exclusive experience. Common areas and rooms are thoughtfully decorated, creating a warm and inviting ambiance. Travelers can expect attentive service, a hallmark of the brand.

Before your visit, know that this hotel is well-suited for couples and travelers seeking tranquility. The atmosphere is conducive to relaxation, making it an ideal choice for a romantic or restorative getaway. Consider visiting during the summer season to fully enjoy outdoor activities and local events.

_My tip from the Concierge:_ book in advance to secure your spot by the pool, especially during peak season.

Why choose The Ritz-Carlton Bal Harbour?

The Ritz-Carlton Bal Harbour is an exceptional address in Bal Harbour, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Atlantic Ocean views
  • Steps from the beach
  • Near Bal Harbour’s luxury boutiques
  • Peaceful setting for relaxation
  • A Ritz-Carlton address

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Outdoor pool

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the Atlantic

    Beginning the day with the Atlantic on the horizon immediately sets the tone of a stay. This experience highlights Bal Harbour’s particular rhythm: morning light, attentive service, a peaceful table and a sense of holiday ease without haste. Ideal for couples as well as travellers seeking calm, it neatly captures the spirit of the property.

    IncontournableIncluded in your stay
  • Beach and relaxation day

    With the beach only steps away, the hotel makes it easy to shape a day that feels both simple and exactly right: a few hours by the water, a return to the hotel to refresh, then an extended pause in a serene atmosphere. This experience is especially suited to guests coming to Bal Harbour to slow down and recover a gentler relationship with time.

    Included in your stay
  • Afternoon by the pool

    For many guests, a few hours by the pool are among the most sought-after pleasures of the stay. Reading, swimming, watching the light change and enjoying service without leaving one’s lounger: this is a very contemporary form of seaside luxury. During busier periods, planning ahead helps preserve that sense of effortless comfort.

    À réserver en saisonReservation required
  • Stroll to Bal Harbour’s boutiques

    One of the property’s most appealing advantages lies in its proximity to Bal Harbour’s luxury boutiques. This experience is not only for dedicated shoppers, but for anyone who appreciates the elegance of a neighbourhood where one can move, within minutes, from the sand to a more urban promenade. It is a distinctly local way of experiencing the destination.

    Included in your stay
  • Personalised wellness pause

    In a setting so naturally suited to unwinding, it makes sense to include a wellness moment in the stay. Whether it takes the form of a treatment, a recovery session or simply a quieter interlude shaped around your preferences, this experience extends Bal Harbour’s restorative dimension. It is ideal for guests who want rest to become a true thread running through the journey.

    Bien-êtreReservation required
  • Romantic stay with ocean views

    The hotel’s peaceful atmosphere, its Atlantic-facing setting and Bal Harbour’s more discreet gentleness make it particularly well suited to travel for two. This experience favours simple yet memorable moments: waking to ocean light, unhurried time on the beach, a leisurely dinner and a return to a hushed setting. An obvious choice for marking a romantic escape.

    CouplesReservation required

Restaurants & bars

1 on-site dining venue.

  • Artisan Beach House

    Restaurant

    Highlights

    • coastal cuisine
    • the restaurant inside The Ritz-Carlton Bal Harbour, Miami is renowned for its fresh seafood sourced over the Atlantic and local produce
    Practical information

    The concierge’s wordAt Artisan Beach House, go for the refined coastal cuisine, driven by local produce and remarkably fresh seafood.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Pets

Pets are welcome (55 € fee).

Non-Refundable Pet Fee Per Stay: $150.00. Maximum Pet Weight: 35.0lbs. Maximum Number of Pets in Room: 2.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 10295 Collins Ave, Bal Harbour, FL 33154, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 1,690 reviews

5/5Laura DeGirolami

Both Daniels from the beach are the best! So kind and great service. They always serve with a smile and make my Ritz experience magnificent. Daniel set up our beach chairs and help us move when we wanted to come to the…

5/5Melissa Maragh

My husband, our children, and I recently had the pleasure of staying at The Ritz-Carlton last weekend, and overall it was a beautiful and memorable experience for our family. The hotel itself is stunning, with elegant…

5/5Christina Ohrenstein

This hotel was great for a few days of our trip!! I will say rooms need some renovations which they did share was happening soon, but did remodel bathrooms! Great view and great location. Alex helped us up to our room…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Oleta River State ParkTourist attraction

    1.7 km · 3 min by car

    State park 1.7 km away, featuring hiking trails and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break near Bal Harbour, head to Oleta River State Park if you're in the mood for trails and outdoor activities.

  • Haulover Beach (Clothing Optional Section)Tourist attraction

    1.8 km · 3 min by car

    Haulover Beach, a tourist attraction located 1838 meters away, known for its clothing-optional beach section.

    Practical information

    The concierge’s wordFor a freer beach break, head to Haulover Beach if you’re comfortable with a section where clothing is optional.

  • Haulover Nude BeachTourist attraction

    2.2 km · 4 min by car

    Nude beach located 2,249 meters away, providing a unique setting for visitors.

    Practical information

    The concierge’s wordIf you're after a different kind of break near Bal Harbour, this nude beach offers a distinctive setting, ideal for a relaxed escape.

  • St Joseph Catholic ParishChurch

    3.0 km · 5 min by car

    Religious building located 2,986 meters away, providing a place for worship and reflection.

    Practical information

    The concierge’s wordIf you’re looking for a quiet moment, St Joseph Catholic Parish offers a reflective pause in Bal Harbour, ideal for stepping away from the beachside pace.

  • Dezerland Action Park MiamiTourist attraction

    3.8 km · 7 min by car

    Dezerland Action Park, an amusement center 3.8 km away, offers various attractions and activities for the whole family.

    Practical information

    The concierge’s wordFor a fun family break, Dezerland Action Park in Bal Harbour offers various attractions and activities, handy when you feel like a change from the beach.

  • Diver MansionTourist attraction

    3.9 km · 7 min by car

    Diver Mansion, an amusement center located 3855 meters away, offers various recreational activities.

    Practical information

    The concierge’s wordFor a playful break in Bal Harbour, Diver Mansion suits a relaxed moment, whether solo, as a pair, or with family.

  • Enchanted PlaceTourist attraction

    4.0 km · 7 min by car

    Enchanted Place, a tourist attraction located 4 km away, provides an immersive experience in a natural setting.

    Practical information

    The concierge’s wordFor a nature-filled break, head to Enchanted Place: an immersive experience in a natural setting, ideal when you want a change of pace.

  • The Ancient Spanish MonasteryHistoric landmark

    4.6 km · 8 min by car

    Historical landmark located 4,629 meters away, providing insight into ancient Spanish architecture.

    Practical information

    The concierge’s wordFor a cultural break in Bal Harbour, The Ancient Spanish Monastery offers a lovely glimpse of old Spanish architecture, ideal at the start or end of the day.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Haulover Park Bayside Picnic AreaPark

    202 m · 2 min walk

    Haulover Park Bayside Picnic Area, a park ideal for picnics and outdoor activities just two minutes' walk away.

    Practical information

    The concierge’s wordA 2-minute walk away, Haulover Park Bayside Picnic Area gives you an easy break for a picnic or some time outdoors.

  • Haulover Dog BeachPark

    391 m · 5 min walk

    Park a five-minute walk away, ideal for walking dogs on the beach.

    Practical information

    The concierge’s wordA 5-minute walk away, Haulover Dog Beach is an easy break if you’re traveling with a dog or want a walk by the water.

  • Bill Bird MarinaMarina

    852 m · 10 min walk

    Bill Bird Marina, a marina providing facilities for boats and water activities.

    Practical information

    The concierge’s wordFor a waterside break in Bal Harbour, Bill Bird Marina is well suited to a moment centered on boats and nautical activities.

  • Raccoon Island MiamiPark

    1.2 km · 15 min walk

    Raccoon Island, a park suitable for walks and outdoor activities.

    Practical information

    The concierge’s wordIf you're after an outdoor break, Raccoon Island is well suited for a relaxed walk or a bit of time enjoying open-air activities.

  • Haulover ParkPark

    1.4 km · 17 min walk

    Haulover Park, a park featuring green spaces and outdoor activities.

    Practical information

    The concierge’s wordFor a green break near Bal Harbour, Haulover Park is well suited to a walk or some outdoor time, especially during the day.

  • Oleta River Outdoor CenterPark

    1.7 km · 3 min by car

    Outdoor recreation center located 1736 meters away, offering various outdoor activities.

    Practical information

    The concierge’s wordIf you’re in the mood for an active break, this outdoor recreation center is a good option to mix nature with activities.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Why is Ritz-Carlton Bal Harbor closed?

    The reopening of The Ritz-Carlton Bal Harbour, Miami is scheduled for January 2027; the establishment is currently closed for renovation and repositioning.

  • What are the check-in and check-out times at The Ritz-Carlton Bal Harbour?

    Check-in is from 4 PM and check-out must be completed by 11 AM, according to the commonly stated times for the establishment.

  • Can I check in early?

    The possibility of early check-in depends on room availability on the day of arrival and may incur additional charges.

  • Does the hotel offer late check-out and under what conditions?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    The hotel offers valet parking service, with daily rates for staying guests and specific rates for visitors.

Location & Access

  • Where is The Ritz-Carlton Bal Harbour, Miami located exactly?

    The Ritz-Carlton Bal Harbour is a 5-star hotel located at 10295 Collins Avenue, on the northern tip of Miami Beach in the village of Bal Harbour, beachfront.

  • Is the hotel located beachfront and does it have direct access to the beach?

    The Ritz-Carlton Bal Harbour is directly on the Atlantic Ocean, in close proximity to Bal Harbour Beach and Baker’s Haulover Inlet.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 16 miles from Miami International Airport, which is about a 25 to 30-minute drive depending on traffic.

  • What is the distance between The Ritz-Carlton Bal Harbour and the Bal Harbour Shops?

    The establishment is located about 0.6 miles from the centre of Bal Harbour and the Bal Harbour Shops, easily accessible by foot or by car.

  • Are airport transfers offered?

    Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • What amenities can be found in the rooms at The Ritz-Carlton Bal Harbour?

    The rooms and suites are generally equipped with air conditioning, a balcony or terrace, coffee machine, kitchen or kitchenette in certain categories, and daily housekeeping service.

  • What are the sizes and types of rooms and suites available in the hotel?

    The accommodations include standard room options of approximately 50 m² and suites around 100 m², with ocean or Intracoastal views depending on the reserved category.

  • Do the rooms have a kitchen or kitchenette equipped for meal preparation?

    Contact the concierge to confirm the arrangements for the day.

Included Services

  • Is Wi-Fi available in the hotel?

    A complimentary high-speed Wi-Fi connection is offered in the rooms and in the common areas of the hotel.

  • What are the main services included in the stay at the Ritz-Carlton Bal Harbour?

    Included services generally comprise access to the outdoor pool, fitness centre, beach areas with sun loungers, and a 24-hour concierge service.

  • Is a daily housekeeping and evening turndown service offered?

    Contact the concierge to confirm the arrangements for the day.

  • What is The Ritz-Carlton 10 foot rule?

    The Ritz-Carlton brand generally applies high service standards such as the '10 foot rule', encouraging staff to greet and assist guests within a close proximity.

Dining

  • What type of breakfast is offered?

    An à la carte or 'cooked-to-order' breakfast is generally served, with a wide selection of hot and cold dishes, for an additional charge.

  • What restaurants are available within The Ritz-Carlton Bal Harbour?

    The hotel features restaurants such as Artisan Beach House for meals with ocean views and Water’s Edge for a more casual offering by the pool.

  • Is breakfast included in the room rate or offered at an additional cost?

    Contact the concierge to confirm the arrangements for the day.

  • Is there a bar or lounge to have a cocktail within the hotel?

    A bar and lounge service, as well as a pool bar, allow guests to enjoy drinks and snacks during the day or evening.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel has a heated outdoor swimming pool with private cabanas, sun loungers, and food and drink service by the water.

  • Does the Ritz-Carlton Bal Harbour have a spa and what services are offered?

    The Exhale Bal Harbour spa, located by the sea, includes treatment rooms, a sauna, a steam room, a manicure/pedicure area, and a fitness boutique, accessible by reservation.

  • Does the hotel offer a gym and fitness or yoga classes?

    A modern fitness centre open 24 hours a day allows for yoga and fitness classes, as well as the use of weight and cardio equipment.

  • Is access to the spa and fitness centre included in the room rate?

    Contact the concierge to confirm the day's terms.

Activities & Leisure

  • What activities and leisure options are available on-site or nearby the hotel?

    Facilities include an outdoor swimming pool, semi-private beach access, bike rentals, water activities, and the possibility to book excursions and tours through the concierge.

  • Does the hotel offer beach or water activities directly from the beach?

    The seaside location allows for swimming, sunbathing, walks, or organised water outings from the vicinity of the hotel.

  • Is it possible to rent bikes or other sports equipment from the hotel?

    Contact the concierge to confirm the day's terms.

Family & Kids

  • Is the Ritz-Carlton Bal Harbour suitable for a family stay with children?

    The establishment is suitable for family stays, with large suites, a pool, a beach, and the possibility to organise special activities for children.

  • Is a babysitting service or kids' club offered at the hotel?

    Contact the concierge to confirm the day's terms.

  • Are there suites or rooms specifically designed for large families?

    Family rooms and suites offer separate spaces and practical amenities, making them suitable for families seeking comfort and privacy.

Pets

  • Are pets allowed at The Ritz-Carlton Bal Harbour?

    Are pets allowed at The Ritz-Carlton Bal Harbour? Dogs are accepted, with dedicated amenities and services, including a dog park and accessories provided.

  • What services are offered for pets staying at the hotel?

    The resort offers various services for dogs, such as bowls, homemade treats, connections with local groomers and veterinarians, as well as a dog park with ocean views.

  • What is the hotel's policy regarding assistance animals?

    Assistance animals are accepted without charge or documentation and may access public areas in accordance with regulations.

Accessibility

  • Is The Ritz-Carlton Bal Harbour accessible for people with reduced mobility?

    The hotel has accessible rooms and common areas, including wheelchair-adapted units and a private entrance facilitating access.

  • Is access to the pool and outdoor areas designed for disabled guests?

    The hotel's pool is equipped with a lift or ramp to facilitate access for people with reduced mobility.

  • How can I obtain accurate information about accessible rooms and their amenities?

    For details on the features of accessible rooms and specific amenities, it is advisable to contact the hotel or concierge directly.

Billing & Policies

  • What is the hotel's cancellation policy?

    What is the hotel's cancellation policy? Contact the concierge to confirm the terms for the day.

  • Are there any occupancy taxes to pay?

    Are there any occupancy taxes to pay? Local taxes and resort fees may apply in addition to the room rate, according to current legislation and the establishment's pricing policy.

  • How do room prices at the Ritz-Carlton Bal Harbour change with the season?

    Room rates vary by season, room type, and available offers; occasional promotions may be offered through certain booking channels.

  • What payment methods are accepted for settling the stay and extras?

    Contact the concierge to confirm the terms for the day.

Sustainability

  • Does the hotel implement initiatives to reduce energy and water consumption?

    Contact the concierge to confirm the arrangements for the day.

  • Does The Ritz-Carlton Bal Harbour offer waste sorting or recycling options for guests?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have electric vehicle charging stations in the parking lot?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — The Ritz-Carlton Bal Harbour

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the airport and The Ritz-Carlton Bal Harbour?

    The concierge can organise private transfers to and from Miami International Airport or Fort Lauderdale, in a sedan, SUV, or limousine, according to your needs and schedule.

  • Is it possible to have a private driver to visit Miami for a day?

    The concierge can book a car service with a driver for the day to explore Miami Beach, Downtown Miami, or the Design District with complete flexibility.

  • Can the concierge arrange a limousine for a wedding at the hotel?

    It is recommended to contact the concierge to organise limousine transfers for a wedding or special event at the hotel or in Bal Harbour.

  • Can you help me rent a luxury car delivered to The Ritz-Carlton Bal Harbour?

    The concierge can assist with the rental of a high-end car with delivery and pick-up directly at the hotel.

  • Is it possible to arrange a transfer by boat or yacht from the hotel?

    The concierge can book transfers by water taxi or private yacht from the nearest marina, subject to availability and weather conditions.

Restaurant Reservations

  • Can you reserve a sea view table at the Artisan Beach House restaurant?

    Reservations are made through the concierge for tables at Artisan Beach House and Water’s Edge, especially for the best sea views or a romantic dinner.

  • Can the concierge find me a table at a fine dining restaurant in Miami Beach?

    The concierge can secure tables at fine dining restaurants in Miami Beach or Bal Harbour, including last-minute requests depending on availability.

  • Can a private dinner be organised on the beach or terrace for a special occasion?

    It is recommended to contact the concierge to arrange a private dinner or a personalised menu for a birthday or marriage proposal at the hotel.

  • Can you manage special gluten-free or vegan menus with the hotel restaurants?

    Special dietary requirements can be communicated to the concierge, who will coordinate with the restaurants and room service to adapt the menus.

Spa Bookings

  • Can you book a treatment at the exhale Bal Harbour spa during my stay?

    Reservations are made through the concierge or directly at the spa for exhale treatments and yoga or barre classes, with timings adjusted to your schedule.

  • Is it possible to schedule a spa package for two people with a couples massage?

    The concierge can organise wellness packages for couples including a double cabin massage, spa access, and a possible romantic dinner.

  • Can you help me create a complete wellness programme during my stay?

    The concierge can plan a multi-day wellness programme with treatments, fitness classes, and schedule recommendations to optimise your stay.

Excursions & Cultural Visits

  • Is it possible to book a private guided tour of Miami with a guide?

    The concierge can arrange private guided tours of Wynwood, the Design District, or Downtown Miami with a French or English-speaking guide.

  • Can you organise a boat trip to explore Biscayne Bay?

    It is recommended to go through the concierge to organise a boat excursion to Biscayne Bay or the islands of Miami Beach, with a skipper.

  • Can the concierge book a trip to the Everglades from the hotel?

    The concierge can offer excursions to the Everglades with transport, an airboat tour, and a specialised guide.

Special Occasions

  • Can you help me organise a wedding at the Ritz-Carlton Bal Harbour?

    The concierge can coordinate the organisation of a wedding or reception, including venues, decoration, catering, and coordination with the hotel teams.

  • Can the concierge organise a romantic surprise with flowers and cake in the room?

    It is possible to request special decorations, flowers, and pastries from the concierge for a birthday or a marriage proposal in the room.

  • Can you book a photographer for a photo shoot at the hotel?

    The concierge can book professional photographers or videographers for a wedding, couple, or family photo shoot at the hotel.

Shopping & Luxury Services

  • Can you organise a customised shopping session at the Bal Harbour Shops?

    The concierge can arrange a personalised shopping session at the Bal Harbour Shops, with boutique recommendations and possibly a personal stylist.

  • Can the concierge handle boutique purchases with delivery directly to my suite?

    Private shopping services, boutique delivery to the room, and alterations can be coordinated through the concierge.

  • Can you recommend jewellery and high-end watch shops nearby?

    The concierge can recommend jewellery stores, watchmakers, and luxury houses in Bal Harbour suitable for those seeking exceptional pieces.

Family Activities

  • Can you help me plan activities suitable for a family with children?

    The concierge can suggest a family activity programme including beach outings, cycling, cultural excursions, and activities tailored for children.

  • Can the concierge arrange a babysitting service for an evening?

    It is possible to request licensed babysitting services from the concierge, subject to availability and the ages of the children.

Personalized Experiences

  • Is it possible to create a personalised itinerary in Miami according to my preferences?

    The concierge can create bespoke experiences, such as an 'art and design' itinerary or a 'luxury lifestyle' day in Miami based on your interests.

  • Can you book a private coach for yoga or fitness sessions?

    The concierge can organise private yoga or fitness classes, either indoors or outdoors, with a dedicated coach.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits