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5★ · Macau

Mandarin Oriental, Macau

945 Av. Dr. Sun Yat-Sen, Macao, Macau

4.64.6/5596 reviews · Google rating
  • Central urban address in Macau
  • Close to Macau’s main attractions
  • Easy access to cultural and historic sites
  • Elegant, sophisticated atmosphere

Hotel 5-star in Macau, Macau, in the heart of Macau, featuring attentive service, a dynamic urban setting and sophisticated ambience.

Where should you stay in Macau for easy access to the city?

Mandarin Oriental, Macau suits an urban stay well, with convenient access to the city’s main sights.

Several visits can be done on foot, including Macau Tower, the Macao Science Center and St Dominic’s Church.

What dining options are available at Mandarin Oriental, Macau?

The hotel has four venues, including Vida Rica Restaurant, Vida Rica Bar, the Lobby Lounge and The Mandarin Cake Shop.

You will find a restaurant, a bar, a lounge for afternoon tea, and a venue focused on sweet creations.

Does Mandarin Oriental, Macau have a spa?

Yes, the hotel has a spa and also offers massage treatments.

It is sensible to book treatments in advance, especially for arrival day or a wellness pause for two.

A word from the Concierge

Mandarin Oriental, Macau through the Concierge's eyes

Mandarin Oriental is located in Macau, offering a luxury experience in a vibrant urban setting. This 5★ hotel, part of the Mandarin Oriental property, is close to the city's main attractions. The location allows easy exploration of Macau's cultural and historical treasures. Guests appreciate the blend of elegance and comfort that defines this establishment. What sets this hotel apart is its attentive service and sophisticated atmosphere. Guests enjoy personalized attention, creating a warm and welcoming vibe. The hotel attracts both business travelers and vacationers seeking refinement. Before visiting, it's good to know that the hotel suits couples and families alike. Peak periods occur during holidays and special events. Consider booking in advance to secure your stay. _My tip from the Concierge:_ book your spa experience upon arrival to enjoy an unforgettable moment of relaxation.

Why choose Mandarin Oriental, Macau?

Mandarin Oriental, Macau is an exceptional address in Macau, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Central urban address in Macau
  • Close to Macau’s main attractions
  • Easy access to cultural and historic sites
  • Elegant, sophisticated atmosphere
  • Suited to couples and families

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Arrival spa ritual

    For an immediate sense of reset, few things rival a treatment booked soon after arrival. After a long-haul flight or a day of travel, this moment helps release fatigue, restore calm and set the tone for the stay. It is also an elegant way to transition between Macau’s urban energy and the hotel’s quieter atmosphere.

    Le conseil du ConciergeReservation required
  • Cultural morning in Macau

    Make the most of the hotel’s location by devoting half a day to Macau’s cultural and historic sites. The appeal of this experience lies in its balance: head out early, discover the city’s layered identity through its neighbourhoods and landmarks, then return to the hotel for a quieter pause. It is a simple and elegant way to add depth to even a short stay.

    Included in your stay
  • A quiet breakfast before the city

    Before stepping into Macau’s energy, take time for an unhurried breakfast. In a refined urban hotel, this moment matters more than it may seem: it sets the pace for the day, allows time to review plans and creates a gentler start. It is especially appealing for couples as well as business travellers.

    Included in your stay
  • Wellness pause for two

    For couples, a shared wellness moment creates a genuine pause within what is often a busy urban programme. It works especially well on shorter breaks, adding intimacy, slowing the pace and creating a memorable shared sequence. It is best planned in mid-afternoon or towards the end of the day, after sightseeing.

    Reservation required
  • Tailored itinerary with the concierge

    One of the most valuable experiences is to rely on the concierge to shape a day that truly matches your travel style. Cultural visits, pauses, timings, reservations and neighbourhood suggestions can be arranged with care to avoid wasted time and unnecessary detours. It is particularly useful for a first stay or a very short visit.

    Sur mesureReservation required
  • A slower evening after the city

    After a day of appointments, exploration and movement, the most rewarding experience can be the simplest one: returning early to the hotel, extending the evening in comfort, dining without haste or enjoying the calm of the room. It highlights one of the greatest virtues of urban luxury: the ability to slow down without leaving the heart of the destination.

    Included in your stay

Restaurants & bars

4 on-site dining venues.

  • Vida Rica Restaurant

    Restaurant

    Highlights

    • Chinese cuisine with a Portuguese flair
    • seasonal menu highlighting the taste of Chinese and Portuguese elements
    Practical information

    The concierge’s wordAt Vida Rica, let the seasonal menu guide you; it elegantly brings together Chinese cuisine and Portuguese touches.

  • Vida Rica Bar

    Bar

    Highlights

    • Italian
    • the place to be for spectacular sunsets, award-winning handcrafted cocktails and the best Italian food in town
    Practical information

    The concierge’s wordFor a spectacular sunset, head to Vida Rica Bar: award-winning handcrafted cocktails and a strong Italian touch in one of Macau’s most sought-after spots.

  • Lobby Lounge

    Lounge

    Highlights

    • Southeast Asian
    • signature afternoon tea and healthy bites
    Practical information

    The concierge’s wordFor an elegant break, head to the Lobby Lounge: its signature afternoon tea pairs nicely with healthy bites and Southeast Asian touches.

  • The Mandarin Cake Shop

    Highlights

    • whimsical designs with delicious flavours
    Practical information

    The concierge’s wordFor a sweet treat with real flair, head to The Mandarin Cake Shop: whimsical creations that never compromise on flavour.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Reservation must be cancelled by 18:00 hours local time one day prior to arrival date to avoid one night penalty charge.

Free cancellation up to 24 hours before arrival

Pets

Pets are not allowed.

Pets are not allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 945 Av. Dr. Sun Yat-Sen, Macao

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 596 reviews

5/5S C

Though this wasn’t our first stay at a Mandarin Oriental, it was our first in Macau—and it turned out to be truly unforgettable. From the moment we arrived until our departure, we felt exceptionally well cared for…

5/5Evan Cunningham

Amazing views, outgoing staff, and fantastic food offerings. While maybe not the most well situated location it’s a nice walk to the Ruins, MGM, and the Lisboa. At this point in time Uber has returned to Macau, making…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 16 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Macao Science CenterMuseum

    1.0 km · 12 min walk

    Museum one kilometer away, dedicated to science and technology with interactive exhibits.

    Practical information

    The concierge’s wordFor a playful break in Macau, Macao Science Center is a good fit if you enjoy interactive exhibits focused on science and technology.

  • Tour MacaoTourist attraction

    1.2 km · 14 min walk

    Macao Tower, a tourist attraction fifteen minutes' walk away, offers panoramic views of the city.

    Practical information

    The concierge’s wordTo get a feel for Macau, head to Macau Tower, a 15-minute walk away, especially when you're in the mood for a scenic break.

  • St. Dominic's ChurchChurch

    1.3 km · 16 min walk

    Religious building located a thirteen-minute walk away, showcasing baroque architecture and the cultural heritage of Macau.

    Practical information

    The concierge’s wordFor a cultural break, head to St. Dominic's Church, a 13-minute walk away, if you enjoy Baroque architecture and Macau’s heritage.

  • Macao Grand Prix MuseumMuseum

    1.3 km · 16 min walk

    Museum a thirteen-minute walk away, dedicated to the history and culture of motor racing in Macau.

    Practical information

    The concierge’s wordA 13-minute walk away, the Macao Grand Prix Museum is a great break if you enjoy automotive history and Macau’s racing culture.

  • Macau Fisherman's WharfTourist attraction

    1.3 km · 16 min walk

    Tourist attraction 1.3 km away, featuring various attractions and activities for visitors.

    Practical information

    The concierge’s wordMacau Fisherman's Wharf is a good pick for a relaxed break if you feel like changing the pace with a mix of attractions and activities.

  • Guia Fortress and LighthouseHistoric landmark

    1.4 km · 16 min walk

    Guia Fortress and Lighthouse, a historical landmark to visit, providing insight into Macau's military heritage.

    Practical information

    The concierge’s wordFor a cultural break, head to Guia Fortress and Lighthouse: a good pick if you want to get a feel for Macau’s military heritage.

  • Monte FortTourist attraction

    1.4 km · 17 min walk

    Monte Fort, a tourist attraction a fourteen-minute walk away, offering panoramic views of the city.

    Practical information

    The concierge’s wordFor a quiet break with views over Macau, head up to Monte Fort late in the day: it’s a 14-minute walk away.

  • Ruines de Saint-PaulHistoric landmark

    1.6 km · 19 min walk

    Historical site a fifteen-minute walk away, known for the remains of a former Jesuit church.

    Practical information

    The concierge’s wordA 15-minute walk away, the Ruins of St. Paul offer a historical break if you’re in the mood for a cultural detour in Macau.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Senado SquareSquare

    1.2 km · 15 min walk

    Senado Square, a lively public plaza, serves as a gathering place and venue for events in Macau.

    Practical information

    The concierge’s wordTo catch Macau’s rhythm, stop by Senado Square in the late afternoon: the square naturally comes alive with gatherings and events.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Mandarin Oriental, Macau?

    Check-in begins at 3 PM and check-out is possible until 12 PM at the Mandarin Oriental, Macau.

  • Can I check in early?

    Early check-in may be offered subject to availability and may incur additional charges.

  • Is it possible to have a late check-out from the hotel?

    A late check-out may be granted depending on availability, usually for an additional fee; it is advisable to request it at the reception in advance.

  • Is the reception at the Mandarin Oriental, Macau open 24/7 for late arrivals?

    The hotel offers a 24-hour reception service, allowing for arrivals and departures at any time with appropriate formalities.

  • Can the hotel hold my luggage before check-in or after check-out?

    Luggage can be stored by the hotel before check-in or after check-out, allowing you to explore Macau freely.

  • Are transfers to the airport offered?

    Transfers to the airport can be arranged via chauffeur services or taxis, but the hotel does not systematically offer a regular free shuttle to the airport; an additional charge is generally applicable.

Location & Access

  • Where is the Mandarin Oriental, Macau located in the city?

    The Mandarin Oriental, Macau is located on Dr Sun Yat Sen Avenue, on the Macau Peninsula, by the Nam Van Lake waterfront.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 15 to 20 minutes by car from Macau International Airport, depending on traffic.

  • Is the hotel well located for visiting the historic centre and shopping?

    The Mandarin Oriental, Macau is directly connected to the One Central Macau shopping mall and is a short drive from Senado Square and the A-Ma Temple.

  • Is it correct to say that the Mandarin Oriental, Macau is located in Macau, China?

    Macau is in the special administrative region of Macau, China; it is correct to say Macau, China, even though the territory has a special status.

  • Is the Mandarin Oriental, Macau located in a high-end residential and hotel area?

    The Mandarin Oriental, Macau is situated on the peninsula, a desirable area with views of Nam Van Lake and the waterfront, where luxury hotels and high-end residences are concentrated.

Rooms & Amenities

  • What amenities are found in the rooms at the Mandarin Oriental, Macau?

    The rooms and suites feature air conditioning, television, marble bathroom, workspace, minibar, and, for certain categories, views of the lake or sea.

  • How many rooms and suites does the Mandarin Oriental, Macau offer?

    The hotel has approximately 213 rooms and suites spread over about twenty floors, with various categories ranging from Deluxe rooms to spacious suites.

  • Does the Mandarin Oriental, Macau offer smoking rooms or is it entirely non-smoking?

    The rooms are non-smoking, with designated smoking areas within the property for guests who wish to smoke.

  • Can a baby cot or an extra bed be added to the rooms?

    Some rooms can accommodate baby cots or extra beds, subject to availability; it is advisable to request this at the time of booking.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas.

Included Services

  • Does the hotel have parking?

    Parking is available on-site at the Mandarin Oriental, Macau, with parking services including self-parking and sometimes valet; fees may apply.

  • What are the basic included services for hotel guests?

    Wi-Fi, access to the fitness centre and pool, as well as daily housekeeping services are offered to guests; some benefits may depend on the type of booking.

  • Does the Mandarin Oriental, Macau offer a 24-hour room service?

    Room service is available 24 hours a day, allowing guests to order meals and drinks directly to their room.

  • What other services (concierge, laundry) are offered on-site?

    Concierge service, laundry, and daily housekeeping are available; some services may incur additional charges.

  • Does the hotel offer babysitting services or supervised activities?

    Babysitting services and supervised activities for children are available, often upon request and at an additional cost.

Dining

  • What type of breakfast is offered?

    The hotel offers a buffet and à la carte breakfast, with continental, Asian, American, vegan, gluten-free options and other varieties, depending on the reserved package.

  • What restaurants are located inside the Mandarin Oriental, Macau?

    The Mandarin Oriental, Macau has at least two main dining venues: Vida Rica Restaurant for Chinese and Western cuisine, and the Lobby Lounge for light meals and drinks.

  • Is breakfast included in the room rate at the Mandarin Oriental, Macau?

    Breakfast may or may not be included depending on the rate type and offer chosen at the time of booking; some luxury offers include daily breakfast.

  • What style of cuisine is offered in the restaurants of the Mandarin Oriental, Macau?

    The hotel's restaurants serve a varied cuisine, ranging from Chinese and Asian specialties to Western and international dishes, in a contemporary setting.

  • Does the hotel offer options for specific diets (gluten-free, vegetarian, vegan)?

    Options for specific diets, such as vegan, gluten-free or allergy-friendly dishes, are available upon request at breakfast and in the restaurants.

Spa & Wellness

  • What types of treatments and facilities does the spa at the Mandarin Oriental, Macau offer?

    The Mandarin Oriental, Macau features a spa with several treatment rooms, offering massages, facials, wellness rituals and packages, as well as facilities like sauna and steam room.

  • Is there a gym or fitness centre at the hotel?

    The hotel has a well-equipped fitness centre, accessible to guests, with cardio and weight training equipment.

  • Does the hotel have a swimming pool?

    An outdoor heated pool of approximately 25 m with views of the South China Sea is available; some sources also mention an indoor pool.

  • Is there a jacuzzi or hot tub within the hotel?

    A hot tub or jacuzzi is available to guests, in addition to the pool and spa facilities.

Activities & Leisure

  • What activities for children and families are available at the Mandarin Oriental, Macau?

    The hotel offers a kids' club and supervised activities for children, sometimes with an additional fee and prior registration.

  • What leisure activities are offered directly in the hotel or its immediate surroundings?

    Guests can enjoy an on-site bar and lounge, as well as easy access to the luxury shops of One Central Macau, connected to the hotel.

  • Is the hotel's location suitable for enjoying the casinos and waterfront of Macau?

    The waterfront location allows for walks along the seafront and quick taxi access to the casinos and entertainment of Cotai Strip.

  • Is the Mandarin Oriental, Macau a good option for staying in Macau among luxury hotels?

    Services such as a full-service spa, an outdoor pool, a gym, and dining experiences make the Mandarin Oriental, Macau a top choice for accommodation in Macau in the luxury segment.

Family & Kids

  • Is the Mandarin Oriental, Macau suitable for a family stay with young children?

    Baby cots and childcare services are available upon request, and a kids' club offers age-appropriate activities, making it a family-friendly establishment.

  • Are there additional charges for baby cots or extra beds?

    The use of baby cots and extra beds may be subject to availability and additional charges, depending on the child's age and the type of room.

  • Can I book a babysitting service at the Mandarin Oriental, Macau?

    A babysitting service and supervised activities are offered, generally upon prior request and at an hourly rate.

Pets

  • Are pets allowed at the Mandarin Oriental, Macau?

    Pets are generally not accepted at the Mandarin Oriental, Macau, with the possible exception of certain assistance dogs according to local regulations.

  • Are there any specific services or facilities for pets in the hotel?

    No specific pet program is mentioned; it is recommended to arrange external pet care prior to your arrival in Macau.

  • Are assistance dogs allowed in the establishment?

    Assistance dogs may be admitted in accordance with applicable regulations, subject to prior agreement with the hotel.

Accessibility

  • Is the Mandarin Oriental, Macau equipped to accommodate persons with reduced mobility?

    The hotel has elevators serving all floors and parking spaces, including self-service options; facilities for persons with reduced mobility may be available.

  • What specific facilities (ramps, adapted showers) are available for disabled guests?

    The presence of ramps, adapted rooms or specific equipment depends on the configurations; it is recommended to contact the concierge to confirm the arrangements for the day.

  • Are the common areas of the hotel easily accessible by wheelchair?

    Common areas such as the reception, restaurants, and lifts are accessible via pathways without steps, facilitating movement for wheelchair users.

Billing & Policies

  • Which hotel group does the Mandarin Oriental, Macau belong to?

    The Mandarin Oriental, Macau belongs to the Mandarin Oriental Hotel Group, an international luxury chain operating high-end hotels and residences worldwide.

  • What is the price range for a night at the Mandarin Oriental, Macau?

    Prices vary significantly depending on the season, room category, and events, with indicative rates starting around 200 USD per night for standard rooms, excluding special offers.

  • What is the hotel's cancellation policy?

    The standard cancellation policy generally allows for free cancellation until the day before arrival around 6 PM for off-peak periods; stricter conditions apply during high-demand dates.

  • Are there any local taxes to pay?

    Local taxes and service charges may be added to the room rate; the exact structure can vary depending on the period and booking channel.

  • Is a security deposit required at check-in at the Mandarin Oriental, Macau?

    The hotel usually requires a credit card guarantee and may pre-authorise a deposit per night upon arrival to cover expenses and extras.

Sustainability

  • Does the Mandarin Oriental, Macau have a sustainability policy?

    The Mandarin Oriental Hotel Group promotes environmental and sustainability initiatives in its establishments, such as reducing plastics and energy-saving programmes, with possible local adaptations in Macau.

  • What concrete actions for the environment are implemented by the hotel?

    The hotel may offer measures to reduce water and energy consumption, as well as recycling practices; it is recommended to contact the concierge to confirm the arrangements for the day.

  • Are the products used (welcome products, catering) sourced from responsible or sustainable supply chains at the Mandarin Oriental, Macau?

    Some programmes of the group prioritise responsibly sourced products and more eco-friendly welcome items; the exact offering may vary depending on the period and local partners.

The Concierge answers — Mandarin Oriental, Macau

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Macau Airport and the Mandarin Oriental, Macau?

    The concierge can organise a private car transfer between Macau International Airport and the hotel, in a sedan or luxury vehicle, with personalised welcome according to your flight schedule.

  • Is it possible to book ferry tickets from Hong Kong via the hotel with a transfer to the Mandarin Oriental, Macau?

    The concierge can book ferry tickets between Hong Kong and Macau and arrange for a driver to meet you at the terminal and take you directly to the hotel.

  • Can you book a taxi or driver to go to and from the major casinos on the Cotai Strip?

    The concierge can order taxis or chauffeur-driven vehicles to go to the Cotai Strip casinos and organise the return to the hotel at your desired time.

  • Can you help me organise a discovery tour of the Macau Peninsula starting from the hotel?

    The concierge can advise on the best walking and taxi routes from the hotel to visit the historic centre, Senado Square, and the A-Ma Temple in one day.

  • Can the hotel arrange a transfer between Macau and Hong Kong International Airport?

    It is recommended to contact the concierge to organise transfers between Macau and Hong Kong Airport via ferry or the Hong Kong–Zhuhai–Macau Bridge, with pick-up at the hotel.

Restaurant Reservations

  • Can you book a fine dining restaurant with a view near the Mandarin Oriental, Macau?

    The concierge can reserve a table with a view of the waterfront at Vida Rica Restaurant or at fine dining restaurants in Cotai, according to your culinary preferences.

  • Can you organise a Michelin-starred restaurant tour during my stay?

    Reservations are made through the concierge, who can plan a tasting itinerary at several Michelin-starred restaurants in Macau with coordinated timings.

  • Can you book a typical restaurant for me to discover the local cuisine of Macau?

    The concierge can recommend restaurants serving local Macau cuisine and reserve a table for lunch or dinner according to your sightseeing schedule.

  • Can you guarantee me a window-side table at Vida Rica Restaurant for sunset?

    It is recommended to contact the concierge in advance to secure terrace or window-side tables at Vida Rica Bar & Restaurant during sunset hours.

Spa Bookings

  • Can you book a signature treatment at the spa of the Mandarin Oriental, Macau?

    The concierge can book a signature treatment for you at the Mandarin Oriental, Macau spa and advise on the quietest time slot based on hotel occupancy.

  • Is it possible to arrange a couples massage with access to the spa before the treatment?

    Reservations are made through the concierge, who can organise a couples massage with access to the sauna, steam room, and wellness facilities before or after the treatment.

  • Can you arrange spa treatments suitable for a pregnant woman?

    The concierge can tailor treatments by booking gentler or specific therapies for pregnant women, in coordination with the spa team.

Excursions & Cultural Visits

  • Can you book a private guided tour of the main historical sites in Macau?

    The concierge can organise a private tour of the old town, the UNESCO-listed historic centre, A-Ma Temple, and the Ruins of St. Paul's with a French or English-speaking guide.

  • Can you arrange an excursion including the Macau Tower and the colonial districts?

    The concierge can offer day trips that include a tour of the Macau Tower, a show, and a visit to the Portuguese colonial districts, with round-trip transport from the hotel.

  • Can you help me book tickets for the major museums and attractions in Macau?

    It is possible to request recommendations for museums and galleries from the concierge, as well as the booking of skip-the-line tickets when this service is available.

Special Occasions

  • Can you organise an in-room surprise for a wedding anniversary?

    The concierge can arrange a romantic in-room decoration with petals, champagne, and pastries, as well as a dinner at Vida Rica to celebrate a wedding anniversary.

  • Can the hotel prepare a personalised cake for a birthday during the stay?

    The concierge can assist in selecting and ordering a personalised cake, flowers, and a card, delivered to the room or restaurant at the desired time.

  • Can you organise a romantic marriage proposal at the Mandarin Oriental, Macau?

    It is recommended to contact the concierge to arrange a marriage proposal with staging in the suite, a bouquet, photographer, and private dinner.

Shopping & Luxury Services

  • Can you arrange a luxury shopping session in the hotel-connected boutiques?

    The concierge can propose a tailored shopping itinerary in the One Central Macau mall connected to the hotel, with advice on luxury boutiques and tax refund services.

  • Is it possible to book a personal shopper during my stay in Macau?

    The concierge can assist in finding a personal shopper or stylist service in Macau's shopping centres, according to your expectations and budget.

Family Activities

  • Can you suggest and organise activities suitable for children in Macau?

    The concierge can recommend activities suitable for children, such as parks, shows, and family attractions, and arrange transportation from the hotel.

  • Can you help me register my children for the hotel’s kids’ club activities?

    The concierge can provide information on the schedules and programmes of the kids’ club and, if necessary, assist in reserving a place for your children.

Personalized Experiences

  • Can you organise a private photo session in the hotel and in the old town of Macau?

    The concierge can book a professional photographer for a private photo session in the hotel and in the historic streets of Macau, creating a photogenic itinerary.

  • Can you create a personalised day programme to explore Macau based on my interests?

    It is possible, through the concierge, to set up a customised itinerary combining gastronomy, culture, and panoramic viewpoints according to your interests.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits