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5★ · Brisbane

Crystalbrook Vincent

5 Boundary St, Brisbane City QLD 4000, Australie, Brisbane

4.54.5/51,358 reviews · Google rating
  • In the heart of Brisbane
  • Close to local attractions
  • Refined contemporary design
  • Social shared spaces

Hotel 5-star in Brisbane, Australia, in the heart of Brisbane, featuring contemporary design, attentive service and easy transport access.

What is special about Crystalbrook Vincent in Brisbane?

Crystalbrook Vincent is a five-star hotel with a contemporary style, designed for an urban stay in the heart of Brisbane.

Its location makes getting around easy on foot or by public transport, with a 24-hour concierge to help organise your stay.

What facilities are available at Crystalbrook Vincent?

The hotel offers a restaurant, two additional dining venues, a bar, a lounge and breakfast service.

Services include a 24-hour front desk, concierge, luggage storage, turndown service and laundry.

What is within walking distance of Crystalbrook Vincent in Brisbane?

Howard Smith Wharves is a one-minute walk away, ideal for a stroll by the Brisbane River.

Story Bridge is two minutes away on foot. Brisbane City Hall and The Tivoli are also walkable, depending on your plans.

A word from the Concierge

Crystalbrook Vincent through the Concierge's eyes

Crystalbrook Vincent is located in Brisbane, Australia. This five-star hotel offers a contemporary experience in the heart of the city. Close to local attractions, it attracts travelers seeking comfort and style. The strategic location allows easy exploration of Brisbane's vibrant culture. What sets this hotel apart is its modern ambiance and careful design. Guests appreciate the attentive service and attention to detail. The overall atmosphere encourages relaxation while being conducive to business. Common areas are designed to foster interaction and connections. Before you go, be aware that the hotel suits both couples and business travelers. The proximity to public transport makes accessing points of interest easy. Seasonality may influence your experience, so check local events during your stay. _My tip from the Concierge: consider booking in advance to secure the best rates, especially during peak periods._

Why choose Crystalbrook Vincent?

Crystalbrook Vincent is an exceptional address in Brisbane, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Brisbane
  • Close to local attractions
  • Refined contemporary design
  • Social shared spaces
  • Easy access by public transport

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

3 on-site dining venues.

  • Mews

    Restaurant

    Highlights

    • sustainable, locally-inspired dishes
    • a playful approach to cooking puts a new twist on sustainable, locally-inspired dishes
    Practical information

    The concierge’s wordAt Mews, go for sustainable, locally inspired cooking, playfully reworked in a way that feels refreshingly less predictable.

  • Fiume

    Bar

    Highlights

    • share-style bites
    • crafted cocktails and share-style bites inspired by Queensland’s laidback lifestyle
    Practical information

    The concierge’s wordFor a relaxed moment, head to Fiume: crafted cocktails and share-style bites neatly capture Queensland’s laidback spirit.

  • Polpetta

    Restaurant

    Highlights

    • Roman
    Practical information

    The concierge’s wordAt Polpetta, the Roman spirit sets the tone: a good pick if you’re in the mood for a meal with real character.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 21 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 5 Boundary St, Brisbane City QLD 4000, Australie

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 1,358 reviews

5/5Stefan Lehto-Borich

Fantastic spot. My wife and I stayed here on the last leg of our honeymoon. We stayed in the river room, and what a fantastic view of the bridge, river, and city skyline it was. Separate shower / tub combination as…

5/5Adam Laws

Great hotel in a fantastic spot, surrounded by really good eating and drinking spots. Stayed here as part of a conference and it was very good on every level. Loved the art every where and the rooms were very…

5/5Julz Smith

We loved our night at Crystalbrook Vincent. Everything from booking over the phone (John was extremely friendly and helpful), to arriving and receiving fast and efficient service at the front desk, and then walking…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Howard Smith WharvesTourist attraction

    on site · 1 min walk

    Tourist attraction just a one-minute walk away, featuring views of the Brisbane River and recreational spaces.

    Practical information

    The concierge’s wordA 1-minute walk away, Howard Smith Wharves is ideal for a relaxing break by the Brisbane River, with open views and leisure spaces.

  • Story BridgeTourist attraction

    197 m · 2 min walk

    Bridge two minutes' walk away, providing panoramic views of the city and the Brisbane River.

    Practical information

    The concierge’s wordA 2-minute walk away, Story Bridge makes a lovely break at sunrise or late in the day, with views over the city and the Brisbane River.

  • The TivoliPerforming arts

    1.2 km · 14 min walk

    Live music venue 1.2 km away, dedicated to concerts and live music events.

    Practical information

    The concierge’s wordFor a lively evening in Brisbane, The Tivoli makes a great stop if you’re in the mood for a live concert or music event.

  • Brisbane City HallTourist attraction

    1.4 km · 16 min walk

    Brisbane City Hall, an iconic building to visit for its architecture and history.

    Practical information

    The concierge’s wordFor a cultural break in Brisbane, stop by Brisbane City Hall if you enjoy architecture and places with a sense of history.

  • Brisbane SignTourist attraction

    2.0 km · 3 min by car

    Tourist attraction a twenty-minute walk away, known for its iconic welcome sign in Brisbane.

    Practical information

    The concierge’s wordFor an easy photo stop, head to the Brisbane Sign, Brisbane’s welcome sign, a 20-minute walk away.

  • Gallery of Modern ArtArt gallery

    2.0 km · 3 min by car

    Art gallery located 2,031 meters away, showcasing contemporary and modern works.

    Practical information

    The concierge’s wordFor a cultural break in Brisbane, head to the Gallery of Modern Art if you’re in the mood to explore contemporary and modern art.

  • Brisbane PowerhousePerforming arts

    2.0 km · 3 min by car

    Performance arts theater two kilometers away, dedicated to stage arts with a varied program.

    Practical information

    The concierge’s wordFor a different kind of evening, head to Brisbane Powerhouse: a performing arts break with varied programming, ideal for couples or friends.

  • Wheel of BrisbaneTourist attraction

    2.0 km · 4 min by car

    Giant wheel two kilometers away, providing a panoramic view of the city of Brisbane.

    Practical information

    The concierge’s wordFor a calm break with a view, the Wheel of Brisbane is well suited to a late-day ride to take in Brisbane at a glance.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • City Botanic GardensPark

    1.2 km · 15 min walk

    City Botanic Gardens, an urban park providing a green space for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Brisbane, head to the City Botanic Gardens for a gentle stroll or a quiet moment to unwind.

  • City Botanic GardensBotanical garden

    1.6 km · 19 min walk

    Botanical garden located 1.5 km away, featuring a variety of plants and green spaces.

    Practical information

    The concierge’s wordFor a green break in Brisbane, head to City Botanic Gardens if you feel like strolling among a lovely variety of plants.

  • Roma Street ParklandPark

    1.6 km · 19 min walk

    Roma Street Parkland, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green city break, head to Roma Street Parkland: its green spaces and walking paths are well suited to a relaxed stroll.

  • Victoria Park Driving RangePark

    1.9 km · 3 min by car

    Victoria Park Driving Range, an area dedicated to outdoor sports activities.

    Practical information

    The concierge’s wordFor an active outdoor break, Victoria Park Driving Range works well for a sporty moment during the day or late afternoon.

  • South Bank ParklandsPark

    2.1 km · 4 min by car

    South Bank Parklands, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Brisbane, head to South Bank Parklands for an easy stroll through green spaces and walking paths.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Eat Street NorthshoreMarket

    4.8 km · 8 min by car

    Market located 4.8 km away, featuring a variety of food stalls and local products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Activities & Leisure

  • What is special about Crystalbrook Vincent?

    Crystalbrook Vincent is a luxury 5-star hotel located under the Story Bridge, at Howard Smith Wharves, featuring 166 designer rooms, an infinity rooftop pool, a strong artistic identity, and sustainable commitments.

  • What do reviews say about Crystalbrook Vincent in Brisbane?

    Customer reviews often mention the quality of the location, the hotel design, the rooftop pool, and the atmosphere of the restaurants, with a high overall rating on major review platforms.

  • What are the main attractions of the Crystalbrook Vincent hotel in Brisbane?

    Guests particularly enjoy the rooftop pool, the proximity to the restaurants at Howard Smith Wharves, the view of the Story Bridge, and the omnipresent artistic decor.

  • What leisure activities are offered on-site or nearby the Crystalbrook Vincent?

    The hotel features a rooftop pool, a high bar, direct access to the restaurants and bars of Howard Smith Wharves, as well as a bike rental service to explore the river.

  • Does Crystalbrook Vincent hotel have an art collection or permanent exhibitions?

    The rooms and decor incorporate numerous original works and reproductions of art by Vincent Fantauzzo, displayed in the corridors, rooms, and public spaces.

Rooms & Amenities

  • What are the facilities at Crystalbrook Vincent?

    The hotel offers 166 rooms, an infinity rooftop pool, a fitness centre, two restaurants/bars, meeting spaces, complimentary bike rentals, and free Wi-Fi, all in a decor heavily focused on art.

  • How many stars does Crystalbrook Vincent have?

    Crystalbrook Vincent is a 5-star hotel of the Crystalbrook Collection, located in the Howard Smith Wharves area of Brisbane.

  • Who is Jo Boydell?

    Contact the concierge to confirm the details of the day.

  • Which hotel chain does Bill Gates own?

    Contact the concierge to confirm the details of the day.

  • Who is the Laundy family?

    Contact the concierge to confirm the details of the day.

  • How many rooms does Crystalbrook Vincent have?

    The hotel has approximately 166 contemporary rooms and suites offering views of the city, the cliff, or the Brisbane River.

  • Is Wi-Fi available in the hotel?

    Fast and free Wi-Fi is available in all rooms and in almost all common areas of the hotel.

  • What amenities can be found in the rooms at Crystalbrook Vincent?

    Rooms generally offer rain showers, rechargeable Immersion products, Nespresso machines, smart TVs with casting, desks, and free Wi-Fi.

  • Is the Crystalbrook Vincent suitable for a business stay or organising meetings?

    A business centre and meeting spaces with outdoor terraces are available, suitable for meetings, seminars or corporate events.

  • How are the bathrooms in the rooms at Crystalbrook Vincent equipped?

    The rooms feature a walk-in shower with rain showerhead, refillable bath products, toilets, and a design focused on waste reduction in the bathroom.

Spa & Wellness

  • Is the pool at Crystalbrook Vincent heated?

    The outdoor infinity pool is open during the day; several sources indicate swimming comfort year-round, but no technical confirmation on its heating is provided. Contact the concierge to confirm the details of the day.

  • Does the hotel have a pool?

    The hotel has an outdoor infinity rooftop pool with views of the Brisbane River and the Story Bridge, accessible to residents at specified times.

  • Does Crystalbrook Vincent have a gym?

    A well-equipped fitness centre is available, accessible 24/7 according to some reviews, with cardio machines, free weights, and towels.

  • Is there a spa on-site at Crystalbrook Vincent or dedicated wellness services?

    The hotel does not have an in-house spa; however, it offers a pool, fitness centre, and possible partnerships with external spas for wellness treatments.

Arrival & Departure

  • Does the hotel have parking?

    Crystalbrook Vincent has secure on-site parking in partnership with Watermelon Parking, with paid self-parking and a limited number of spaces.

  • Can I check in early?

    Standard check-in starts from 2 PM and check-out is generally requested before 11 AM, subject to the day's policy.

  • Are airport transfers offered?

    The hotel does not offer a dedicated airport shuttle; guests typically use taxis, rideshares, or privately arranged transfers.

  • What are the check-in and check-out times at Crystalbrook Vincent?

    Check-in generally starts at 2 PM and check-out must be completed by 11 AM; early arrival or late departure may sometimes be offered depending on availability and rate conditions.

  • How does parking work at the Crystalbrook Vincent and how much does it cost?

    On-site parking is secure, self-parking, for a daily fee; the number of spaces is limited and allocation is often on a first-come, first-served basis.

Dining

  • What type of breakfast is offered?

    Crystalbrook Vincent offers an à la carte or cooked-to-order breakfast at the Mews restaurant, with continental and American options, served every morning.

  • What restaurants and bars are available at Crystalbrook Vincent?

    The hotel offers Mews for breakfast and some meals, as well as the rooftop Fiume Bar, serving drinks, cocktails, and light meals, with views of the river.

  • Is breakfast included in the room rate at the Crystalbrook Vincent?

    Some offers include breakfast at Mews, but this is not standard; most rates offer breakfast at an additional cost, either à la carte or cooked.

Pets

  • Are pets allowed at Crystalbrook Vincent?

    Crystalbrook Vincent presents itself as a 'pup-friendly' hotel with certain offers accepting dogs for an additional fee per stay; it is advisable to check the terms and availability for each booking.

  • Are there specially adapted rooms for bringing a dog to the Crystalbrook Vincent?

    Pets are generally not allowed as standard according to OTAs, but the collection's website occasionally mentions 'pup-friendly' offers; it is advisable to check directly before booking.

Location & Access

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 15 km from Brisbane Airport, which is about a 20 to 30-minute drive depending on traffic.

  • What is the exact address of Crystalbrook Vincent in Brisbane?

    The address of Crystalbrook Vincent is 5 Boundary Street, Brisbane CBD, Queensland 4000, at Howard Smith Wharves, at the foot of the Story Bridge.

  • Is Crystalbrook Vincent well located for visiting downtown Brisbane?

    The hotel is located in the lively Howard Smith Wharves area, by the Brisbane River, approximately 1.5 to 1.6 km from downtown Brisbane.

  • How to get from Brisbane Airport to the Crystalbrook Vincent hotel?

    Several options are available: taxi, rideshare, train or combined bus; the taxi from Brisbane Airport takes about 20 to 30 minutes to the hotel depending on traffic.

  • From Crystalbrook Vincent hotel, can one easily walk to the restaurants and nightlife of Brisbane?

    Crystalbrook Vincent is located at Howard Smith Wharves, allowing easy walking access to restaurants, bars, riverside promenades, and nearby areas such as Fortitude Valley or the CBD.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary according to the rate type and booking channel (flexible or non-refundable); they are specified at the time of booking and on the confirmation.

  • Are there any occupancy taxes to pay?

    No specific tourist occupancy tax is mentioned by major distributors for Brisbane; only standard fees (parking, supplements) apply according to the services used.

  • What are the average prices for a night at Crystalbrook Vincent?

    Rates vary depending on the season, room type, and events in Brisbane; major platforms display dynamic pricing with occasional promotions or special offers.

  • Is the Crystalbrook Vincent hotel completely non-smoking?

    The rooms are non-smoking and the entire establishment is declared non-smoking; there may be designated outdoor smoking areas away from the main spaces.

  • What payment methods are accepted at Crystalbrook Vincent?

    Cash payments are not accepted; payments are made by debit or credit card, with an additional charge of approximately 1% on credit card payments.

  • Is a security deposit required upon arrival at Crystalbrook Vincent?

    Payment and security deposit conditions require the presentation of a credit card and identification at check-in; a pre-authorisation may be made to cover extras.

Accessibility

  • Is Crystalbrook Vincent suitable for people with reduced mobility?

    The hotel has rooms and common areas with wheelchair access, as well as accessible parking spaces, according to the equipment listings.

Included Services

  • What services are included as standard in the room rate at Crystalbrook Vincent?

    Stays generally include accommodation, access to the rooftop pool, fitness centre, Wi-Fi, and common areas; breakfast, parking, and certain services are charged additionally.

  • Is Wi-Fi access at Crystalbrook Vincent paid or free?

    Stays include free Wi-Fi access in the rooms and in most public areas, including the pool and lobby, with no basic limitation mentioned.

  • What does the room price at Crystalbrook Vincent in Brisbane include?

    Room rates vary by season but generally include access to the rooftop pool, fitness centre, Wi-Fi, and artworks; parking, meals, and certain services are extra.

Family & Kids

  • Is the Crystalbrook Vincent hotel suitable for a family stay with children?

    Some rooms can accommodate a baby cot and up to 12 children can stay for free using existing bedding, subject to the hotel's conditions.

  • Are baby cots or extra beds available at the Crystalbrook Vincent?

    Major platforms indicate that children are welcome; extra beds or baby cots may be available for an additional fee and subject to availability.

Sustainability

  • What environmental and sustainability initiatives are in place at Crystalbrook Vincent?

    The hotel promotes 100% waste-free bathrooms with refillable products, bike loans, plastic reduction initiatives, and a sustainable approach to furnishings.

The Concierge answers — Crystalbrook Vincent

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Crystalbrook Vincent and Brisbane Airport?

    The concierge can organise a private transfer or taxi between Crystalbrook Vincent and Brisbane Airport, depending on your flight schedule and the number of passengers. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private chauffeur for the evening from Crystalbrook Vincent hotel?

    The concierge can book a chauffeur service with a premium vehicle for your business or evening outings in Brisbane, with possible waiting on-site according to your needs.

  • Can the concierge help me find the best means of transport to get to the city centre and lively areas of Brisbane?

    The concierge can advise on the quickest route by public transport or taxi to the main areas of Brisbane and arrange for pick-up in front of the hotel if necessary.

  • Can you arrange bike rental or another eco-transport option from Crystalbrook Vincent?

    The concierge can reserve Lekker bikes and other eco-transport options available at the hotel, subject to availability on the day.

  • Is it possible to book a group transfer between Brisbane Airport and Crystalbrook Vincent?

    The concierge can coordinate a private minibus or van for group transfers between the hotel and the airport or another location in Brisbane, upon prior request.

Restaurant Reservations

  • Can you book a table at Mews or Fiume Rooftop Bar during my stay at Crystalbrook Vincent?

    Reservations are made through the concierge, who can secure a table at Mews or Fiume Rooftop Bar according to your preferences for timing, view, and type of cuisine.

  • Can the concierge suggest and book fine dining restaurants near Crystalbrook Vincent hotel?

    The concierge can recommend and reserve fine dining or rooftop restaurants near Howard Smith Wharves, taking into account your budget and culinary preferences.

  • Is it possible to arrange a romantic dinner with a view of the Brisbane River from the hotel?

    The concierge can organise a romantic dinner with a river view table, a bottle of champagne, and a possible personalised message, depending on the availability of partner restaurants.

Spa Bookings

  • Can you arrange a massage or wellness treatments at a spa near Crystalbrook Vincent?

    The concierge can book a massage or facial treatment for you at a partner spa near Crystalbrook Vincent, depending on available time slots.

  • Is it possible to book a wellness package combining spa, relaxation by the pool, and free time at the hotel?

    The concierge can offer wellness packages including an external spa session, access to the hotel pool, and recommended times to enjoy the rooftop in peace.

  • Can the concierge book a couples treatment at a partner spa for a couple staying at Crystalbrook Vincent?

    The concierge can search for a spa that accommodates couples and book a joint slot, possibly with a double room depending on the partner's availability.

Excursions & Cultural Visits

  • Can you organise a guided tour of Brisbane or the Howard Smith Wharves area from the hotel?

    The concierge can book guided tours of Brisbane, the Story Bridge, or the Brisbane River with selected operators, either in a group or privately.

  • Can the concierge suggest a cultural itinerary focused on art and photography in Brisbane?

    The concierge can suggest art galleries and organise tours around the works of Vincent Fantauzzo and other artistic locations in Brisbane.

  • Is it possible to organise a day trip to the Gold Coast or a national park from Crystalbrook Vincent?

    The concierge can book day trips to the beaches of the Gold Coast, Sunshine Coast, or other natural sites, with transport included.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary at Crystalbrook Vincent?

    The concierge can organise a romantic room decoration with petals, champagne, and treats, according to your wishes and the agreed budget.

  • Can the concierge help me organise a birthday or a marriage proposal on the hotel rooftop?

    The concierge can coordinate a personalised bouquet, a cake, and possibly a photographer to mark the event at the hotel or rooftop bar.

  • Is it possible to privatise a space at Crystalbrook Vincent for a small reception or private cocktail?

    Requests for the use of private spaces for cocktails, receptions, or small celebrations are managed by the concierge and the events team, subject to availability.

Shopping & Luxury Services

  • Can you recommend luxury boutiques or high-end shopping centres near Crystalbrook Vincent?

    The concierge can recommend the best shopping centres, luxury boutiques, and concept stores in Brisbane, and sometimes arrange a personalised shopping service.

  • Can the concierge organise a laundry or dry cleaning service during my stay at the hotel?

    The concierge can arrange an external laundry or dry cleaning service, with collection and return of the clothes to your room.

  • Is it possible to book a hairdresser or beauty service near Crystalbrook Vincent?

    The concierge can assist in finding a high-end hairdresser, barber, or beauty salon nearby and make the booking for you.

Family Activities

  • Can you recommend family activities to do with children near the Crystalbrook Vincent?

    The concierge can suggest child-friendly activities in Brisbane, such as parks, interactive museums, or river cruises, and assist with bookings.

  • Can the concierge arrange a baby cot or child equipment in my hotel room?

    Requests for baby cots or additional equipment are made through the concierge or reception, subject to availability at the time of the request.

  • Is it possible to arrange a babysitting service for an evening in Brisbane from the Crystalbrook Vincent hotel?

    The concierge can assist in finding a licensed external childcare service and check its availability during your outings or dinners.

Personalized Experiences

  • Can you prepare a personalised itinerary to explore Brisbane in 48 hours from the Crystalbrook Vincent?

    The concierge can create a tailored itinerary combining art, dining, shopping, and a stroll along the Brisbane River based on your interests.

  • Can the concierge organise a private photoshoot with a view of the Story Bridge from the hotel?

    The concierge can arrange a private photoshoot in or around the hotel, including the Story Bridge view, with a partner photographer subject to availability.

  • Is it possible to book exclusive experiences such as a private cruise on the Brisbane River or a scenic flight from the hotel?

    The concierge can suggest exclusive experiences such as private tastings, river cruises, or helicopter flights, and then manage the necessary bookings.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits