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5★ · Brisbane

The Star

Lvl 5/33 William St, Brisbane City QLD 4000, Australie, Brisbane

4.14.1/53,887 reviews · Google rating
  • Central Brisbane location
  • Lively area for exploring the city
  • Contemporary, elegant design
  • Relaxed atmosphere

Hotel 5-star in Brisbane, Australia, in the heart of Brisbane, featuring contemporary design, high-end services and modern facilities.

What restaurants and bars are at The Star Brisbane?

The Star Brisbane offers several on-site options, including a restaurant, breakfast service and bars. It works well for a quick stop as much as for a full evening.

Named venues on site include Pulse Milk Bar, Gelato Messina, 24/7 Sports Bar, G&Tea, Cherry, Jade Rabbit, Rock Lily and Antidote. The concierge can guide you according to timing and mood.

Is parking free at The Star Brisbane?

Parking terms can vary depending on your dates, booked offer or current conditions. It is best to check at the time of booking.

For a smooth arrival, the front desk and concierge are available 24 hours a day. The team can also help coordinate luggage and late-night check-in.

How do you access the Sky Deck from The Star Brisbane?

The simplest option is to check with the on-site team before heading out or on arrival. They can point you to the most straightforward access for your timing.

The hotel has a central location in a lively part of Brisbane. It also gives easy walking access to several nearby South Bank attractions.

A word from the Concierge

The Star through the Concierge's eyes

Located in Brisbane, Australia, The Star is a five-star hotel that offers a unique experience. The property is situated in a vibrant area, ideal for exploring the city. This modern and elegant setting attracts travelers seeking comfort and refinement. The contemporary design of the hotel creates a welcoming and sophisticated atmosphere.

What sets The Star apart is its commitment to excellence. The hotel offers high-end services, ensuring a pleasant stay. Guests particularly appreciate the quality of service and modern facilities. The overall atmosphere is conducive to relaxation while providing various entertainment options.

Before you go, know that the hotel suits both couples and business travelers. Its proximity to local attractions makes it an ideal choice for those looking to explore Brisbane. Peak seasons may vary, so planning your stay accordingly is advisable.

_My tip from the Concierge: choose off-peak hours to enjoy the hotel facilities without the crowds._

Why choose The Star?

The Star is an exceptional address in Brisbane, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Central Brisbane location
  • Lively area for exploring the city
  • Contemporary, elegant design
  • Relaxed atmosphere
  • On-site entertainment options

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

9 on-site dining venues.

  • Pulse Milk Bar

    Highlights

    • A hint of nostalgia lies just in the heart of The Star Café court.
    Practical information

    The concierge’s wordFor a nostalgic little break in the heart of The Star’s food court, slip into Pulse Milk Bar.

  • Gong Cha Tea and Hot Star Chicken

    Highlights

    • Where smooth and sweet meets savoury and spice
    Practical information

    The concierge’s wordAt Gong Cha Tea and Hot Star Chicken, go if you love contrasts: smooth sweetness on one side, savoury spice on the other.

  • Gelato Messina

    Highlights

    • Gelato with the very best natural ingredients.
    Practical information

    The concierge’s wordFor a simple, reliable treat, head to Gelato Messina for gelato made with the very best natural ingredients.

  • 24/7 Sports Bar

    Bar

    Highlights

    • Catch the biggest games 24/7 - live, large and loud.
    Practical information

    The concierge’s wordTo catch the biggest games anytime, head to 24/7 Sports Bar: the atmosphere is live, large-scale, and unapologetically loud.

  • G&Tea

    Bar

    Highlights

    • Whatever ones mood, G&Tea is the perfect tonic day or night.
    Practical information

    The concierge’s wordAt G&Tea, slip into the bar any time: it’s the insider spot when you want the right note, day or night.

  • Cherry

    Bar

    Highlights

    • Cheeky mix of cool cocktails and chilled beats against a backdrop of glistening city skyline views.
    Practical information

    The concierge’s wordFor a drink at Cherry, go for the cool cocktails and laid-back beats, with the glittering skyline as your backdrop.

  • Jade Rabbit

    Bar

    Highlights

    • Follow the rabbit to the new casino bar
    Practical information

    The concierge’s wordFollow the rabbit to Jade Rabbit, the new casino bar to head for when you want to keep the evening going at The Star.

  • Rock Lily

    Bar

    Highlights

    • LIVE & LOUD
    Practical information

    The concierge’s wordFor a lively night at The Star, head to Rock Lily: a LIVE & LOUD bar, perfect if you like your atmosphere unapologetically energetic.

  • Antidote

    Highlights

    • Antidote is the place to turn when you need your fix of coffee or tea at The Star.
    Practical information

    The concierge’s wordAt The Star, Antidote is your reliable stop when you’re in the mood for a good coffee or tea, nicely timed into the day.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 11:00

Pets

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Lvl 5/33 William St, Brisbane City QLD 4000, Australie

View on the map

Official website

Google listing

Guest reviews

4.1 / 5 · 3,887 reviews

5/5r k

The most amazing experience! Room was very luxurious, all staff were so lovely, breakfast was great... definitley splurge on valet parking and late check out.. so worth it! Skydeck.. incredible! Looking forward to…

5/5Tammy Ridley

What a wonderful asset to brisbane! The accommodation was outstanding! The service was even better. We stayed in a king river view room after my husband had surgery. The whole place is spotlessly clean and the food was…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 7 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Wheel of BrisbaneTourist attraction

    439 m · 5 min walk

    Ferris wheel five minutes' walk away, providing a panoramic view of the city of Brisbane.

    Practical information

    The concierge’s wordA 5-minute walk away, the Wheel of Brisbane offers a panoramic break over the city, ideal for gaining a little perspective between plans.

  • Brisbane SignTourist attraction

    459 m · 6 min walk

    Tourist attraction a six-minute walk away, known for its iconic city landmark.

    Practical information

    The concierge’s wordFor a short urban break 6 minutes on foot away, stop by the Brisbane Sign, perfect for getting a feel for the city.

  • Streets BeachTourist attraction

    529 m · 6 min walk

    Streets Beach, an artificial beach located a six-minute walk away, provides a relaxing space in the heart of the city.

    Practical information

    The concierge’s wordA 6-minute walk away, Streets Beach offers a relaxing break in the heart of the city, ideal for unwinding between appointments or visits.

  • Queensland Performing Arts CentrePerforming arts

    565 m · 7 min walk

    Performance arts theater a seven-minute walk away, dedicated to stage arts with various events throughout the year.

    Practical information

    The concierge’s wordFor a cultural break 7 minutes on foot away, the Queensland Performing Arts Centre is well suited to an evening centered on the performing arts.

  • Brisbane City HallTourist attraction

    586 m · 7 min walk

    City hall a seven-minute walk away, an iconic building in Brisbane.

    Practical information

    The concierge’s wordA 7-minute walk away, Brisbane City Hall offers an easy city break to discover one of Brisbane’s emblematic buildings between appointments.

  • Queensland Museum KurilpaMuseum

    678 m · 8 min walk

    Museum an eight-minute walk away, showcasing exhibitions on the natural and cultural history of Queensland.

    Practical information

    The concierge’s wordAn 8-minute walk away, Queensland Museum Kurilpa offers a cultural break around Queensland’s natural and cultural history, ideal between two appointments.

  • Gallery of Modern ArtArt gallery

    859 m · 10 min walk

    Art gallery 859 meters away, showcasing contemporary and modern works.

    Practical information

    The concierge’s wordIdeal for a cultural break around contemporary and modern art, especially if you’re in the mood for a calm daytime visit.

  • Story BridgeTourist attraction

    1.6 km · 19 min walk

    Bridge a fifteen-minute walk away, providing panoramic views of the city and the Brisbane River.

    Practical information

    The concierge’s wordFor a scenic break, head to Story Bridge at the end of the day for panoramic views over the city and the Brisbane River.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • South Bank ParklandsPark

    448 m · 5 min walk

    South Bank Parklands, an urban park five minutes' walk away, featuring green spaces and walkways along the Brisbane River.

    Practical information

    The concierge’s wordFor a green break 5 minutes away on foot, head to South Bank Parklands for a stroll along the Brisbane River.

  • City Botanic GardensBotanical garden

    512 m · 6 min walk

    Botanical garden a six-minute walk away, featuring a variety of plants and green spaces for relaxation.

    Practical information

    The concierge’s wordA 6-minute walk away, City Botanic Gardens is ideal for a green break between plans or a quiet moment outdoors.

  • City Botanic GardensPark

    591 m · 7 min walk

    City Botanic Gardens, an urban park an eight-minute walk away, perfect for strolling and enjoying nature in the city.

    Practical information

    The concierge’s wordA 7-minute walk away, City Botanic Gardens offers a green escape, ideal for a quiet stroll and a moment in nature in the heart of the city.

  • Kangaroo Point Cliffs ParkPark

    1.0 km · 12 min walk

    Kangaroo Point Cliffs Park, a park featuring green spaces and city views.

    Practical information

    The concierge’s wordFor a green break with city views, head to Kangaroo Point Cliffs Park at the end of the day or whenever you need to unwind.

  • Roma Street ParklandPark

    1.3 km · 16 min walk

    Park in Brisbane, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Brisbane, Roma Street Parkland is ideal when you feel like unwinding for a while in a calm, nature-filled setting.

  • Victoria Park Driving RangePark

    2.6 km · 5 min by car

    Victoria Park Driving Range, a space dedicated to golf sports activities in a park.

    Practical information

    The concierge’s wordFor an active break in Brisbane, Victoria Park Driving Range suits a golf moment in a park setting.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • The West End MarketsMarket

    2.0 km · 4 min by car

    Farmers market, ideal for discovering local and artisanal products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    A covered on-site parking is available at The Star Brisbane, accessible 24/7 with multiple entries, subject to fees based on the duration of parking or membership category.

  • Can I check in early?

    Early check-in may be granted subject to availability on the day of arrival; it is advisable to request it in advance or check with reception on the morning of arrival.

  • Are airport transfers offered?

    Airport transfers can be arranged through the concierge via taxi, rideshare, or private car, with pricing depending on the chosen provider.

  • What are the check-in and check-out times at The Star Brisbane?

    Standard check-in is usually in the afternoon and check-out is in the late morning; late check-outs may be possible upon request and subject to availability, sometimes for an additional fee.

  • Is parking at The Star Brisbane paid or free for hotel guests?

    The Star Brisbane offers on-site parking with a special nightly rate for hotel guests and a valet service available for an additional fee, subject to availability.

Location & Access

  • What is the exact address of The Star Brisbane?

    The official address of The Star Brisbane is 33 William Street, Brisbane City, Queensland 4000, right in the heart of Brisbane's central business district.

  • Is The Star Brisbane well located for visiting downtown Brisbane?

    The Star Brisbane is located in the city centre, in close proximity to the business district, the banks of the Brisbane River, and the attractions of Queen’s Wharf.

  • How do I access The Star Brisbane from the main public transport?

    The Star Brisbane is accessible by taxi, rideshare, and several bus lines; the Brisbane City train and ferry stations are within walking distance or a short ride.

  • What is the distance between the hotel and the airport?

    Brisbane Airport is approximately 15 to 18 km from The Star Brisbane, generally taking 20 to 30 minutes by car depending on traffic.

Rooms & Amenities

  • What amenities are found in the rooms at The Star Brisbane?

    The rooms at The Star Grand in Brisbane generally offer air conditioning, flat-screen TV, private bathroom, and tea/coffee making facilities, with additional amenities depending on the room category.

  • Are the hotel rooms air-conditioned?

    The rooms at The Star Brisbane are air-conditioned, allowing for individual temperature control for comfort throughout the year.

  • Do all the rooms have a private bathroom?

    Most rooms have a private bathroom with shower or bath, toiletries, and towels provided by the establishment.

  • Do the rooms at The Star Brisbane offer a view of the Brisbane River or the Sky Deck?

    Contact the concierge to confirm the arrangements for the day.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel areas and in the rooms; access and billing conditions may vary depending on the booked offer.

  • Is the Wi-Fi at The Star Brisbane free or paid?

    Some packages include Wi-Fi, while others may have specific conditions; it is advisable to check the details at the time of booking or at reception.

  • Is a daily housekeeping service provided during the stay?

    Housekeeping service is provided daily in the hotel rooms, with the possibility of additional services upon request.

  • Does the hotel offer laundry or dry cleaning services for guests?

    Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    The breakfast offered at The Star Brisbane varies by restaurant and chosen package, generally including both hot and cold buffet or à la carte options.

  • How many restaurants and bars are there at The Star Brisbane?

    The Star Brisbane has several restaurants, bars, and cafés on-site, offering a variety of cuisine ranging from casual dining to more gourmet options.

  • Is there a dress code in the restaurants at The Star Brisbane?

    Some restaurants and bars at The Star Brisbane enforce a smart casual dress code, especially in the evening, with restrictions on overly casual attire.

  • Do the restaurants at The Star Brisbane offer menus for special diets (vegetarian, gluten-free)?

    Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • Does the hotel have an on-site casino?

    The Star Brisbane houses a casino where access is regulated; guests must be 18 years or older and comply with smoking/non-smoking areas and responsible gaming rules.

  • Does The Star Brisbane offer a programme of entertainment or events for hotel guests?

    Contact the concierge to confirm the arrangements for the day.

  • Can special experiences such as cruises or guided tours be booked through the hotel?

    Contact the concierge to confirm the arrangements for the day.

  • What is the dress code for The Star Brisbane, particularly for the casino?

    Certain areas of The Star Brisbane, such as the casino and some restaurants, impose a smart casual dress code; sportswear, singlets, or thongs may be refused in certain areas.

  • How do you access the Sky Deck at The Star Brisbane and is there an entry fee?

    The Sky Deck at Queen’s Wharf Brisbane is accessible from the complex, with access conditions that may include a minimum spend or a ticket for certain events.

  • Are there prohibited clothing items in the casino at The Star Brisbane?

    The Star Brisbane enforces a dress code for the casino, inspired by rules such as the '3 finger rule' to avoid overly short attire, as well as prohibiting certain shoes or sportswear.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The Star Brisbane has one or more outdoor swimming pools within the complex, accessible to guests of The Star Grand at specified times.

  • Does The Star Brisbane have a spa or wellness centre for hotel guests?

    Contact the concierge to confirm the day's arrangements.

  • Are massages and beauty treatments offered on-site or through a partner?

    Contact the concierge to confirm the day's arrangements.

  • Is there a fitness area or gym at The Star Brisbane?

    Contact the concierge to confirm the day's arrangements.

Family & Kids

  • Is The Star Brisbane hotel suitable for a family stay?

    The Star Brisbane welcomes families, and rooms at The Star Grand can accommodate extra beds or cots depending on the category and availability.

  • Can you request a cot or an extra bed for a child in the room?

    Contact the concierge to confirm the day's arrangements.

  • Are children allowed in all areas of The Star Brisbane?

    Minors can access the restaurants and certain public areas of the complex when accompanied by an adult, but access to the casino and certain areas is strictly reserved for those over 18.

  • Does the hotel offer childcare or babysitting services?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at The Star?

    Pets are generally not allowed at The Star Brisbane, except for assistance dogs that comply with local regulations.

  • Are there specific services or facilities for assistance dogs at The Star Brisbane?

    Contact the concierge to confirm the arrangements for the day.

  • Are there outdoor areas dedicated to pets near the hotel?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is The Star Brisbane hotel accessible to people with reduced mobility?

    The Star Brisbane complies with Australian accessibility standards, with suitable pathways, lifts, and easy access to the main areas of the complex.

  • Are specially equipped rooms for disabled guests available at The Star Brisbane?

    Contact the concierge to confirm the arrangements for the day.

  • Is access to the Sky Deck and restaurants possible in a wheelchair?

    Contact the concierge to confirm the arrangements for the day.

  • Are there parking spaces reserved for people with reduced mobility in the parking lot of The Star Brisbane?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    Contact the concierge to confirm the terms for the day.

  • Are there any occupancy taxes to pay?

    Contact the concierge to confirm the terms for the day.

  • What are the average prices for a night at the Star Grand Brisbane?

    Rates vary depending on dates, room category, and events in Brisbane; it is recommended to check The Star Grand's online offers or go through an approved agency.

  • What payment methods are accepted and is a security deposit required?

    The Star Brisbane usually accepts major credit cards and electronic payments; a security deposit may be requested upon arrival to cover additional expenses.

  • Can the hotel bill be paid in cash at the reception?

    Contact the concierge to confirm the terms for the day.

Sustainability

  • Does The Star Brisbane have a sustainability or energy-saving programme?

    Contact the concierge to confirm the terms for the day.

  • Is a towel reuse and linen reduction system offered in the rooms?

    Contact the concierge to confirm the terms for the day.

  • Does the hotel provide electric vehicle charging stations in its parking?

    Contact the concierge to confirm the terms for the day.

The Concierge answers — The Star

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Brisbane Airport and The Star Brisbane?

    The concierge can organise a private transfer by car or van between Brisbane Airport and The Star Brisbane, with personalised welcome and schedules tailored to flight times.

  • Is it possible to book a private chauffeur for my business appointments departing from the hotel?

    The concierge can book a chauffeur with a premium vehicle for business travel or city tours from the hotel.

  • Can the concierge assist me in using public transport from The Star Brisbane?

    The concierge can advise and book train or ferry tickets, as well as indicate the nearest stations to The Star Brisbane.

  • Can you order a taxi early in the morning for my departure?

    The concierge can book reliable taxis or ride-hailing services at the desired time, with direct pick-up in front of the hotel entrance.

Restaurant Reservations

  • Can you book a table in one of the restaurants at The Star Brisbane tonight?

    Reservations are made through the concierge, who can secure tables in the popular restaurants of The Star Brisbane and the city centre according to your preferences.

  • Who can help me find a good fine dining restaurant near the hotel?

    The concierge can recommend fine dining restaurants in Brisbane and handle reservations for a romantic or business dinner.

  • Can I have a restaurant menu adapted to my food allergies through the concierge?

    The concierge can inform your dietary restrictions to the restaurants at The Star Brisbane when making reservations to adapt the menus.

Spa Bookings

  • Can the concierge book a spa treatment during my stay at The Star Brisbane?

    Reservations are made through the concierge, who can secure a slot at the nearest partner spa and arrange transport if necessary.

  • Is it possible to book a couples spa treatment?

    The concierge can provide information on available couples treatments and book a duo room subject to spa availability.

  • Can I arrange beauty services (hair, makeup) before an event at the hotel?

    The concierge can organise external beauty services (hair, makeup, manicure) at a partner salon or in-room depending on availability.

Excursions & Cultural Visits

  • Can you organise a guided tour of Brisbane departing from The Star Brisbane?

    The concierge can offer guided tours of Brisbane, including South Bank, the Story Bridge, and the main museums, with organised transfers.

  • Is it possible to book a day trip to the coast or islands from the hotel?

    The concierge can recommend and book excursions to the Gold Coast, Moreton Island, or other nearby natural sites, with transport included.

  • Can the concierge take care of tickets for a show or concert in the city?

    The concierge can obtain tickets for events and shows in Brisbane, subject to availability from the organisers.

Special Occasions

  • Can you prepare a romantic room decoration for a marriage proposal?

    The concierge can organise a romantic room decoration with flowers, petals, and a bottle of wine or champagne, according to your wishes.

  • How can a surprise birthday celebration for a loved one be organised during our stay at The Star Brisbane?

    The concierge can order a personalised cake, candles, and a message to celebrate a birthday at the hotel or in a restaurant within the complex.

  • Is it possible to organise a small private event or cocktail during my stay at the hotel?

    The concierge can assist in planning a private event (cocktail, dinner) in conjunction with the events teams at The Star Brisbane.

Shopping & Luxury Services

  • Can the concierge advise me on a high-end shopping day in Brisbane?

    The concierge can recommend nearby shopping malls and luxury boutiques and organise a shopping itinerary departing from the hotel.

  • Can I have a personal shopper to accompany me in the shops of Brisbane?

    The concierge can help arrange a personal shopper service in certain partner boutiques or shopping centres, subject to availability.

  • Can you take care of purchasing and delivering gifts or flowers to the hotel?

    The concierge can assist with the purchase of gifts, flowers, or champagne and have them delivered to your room or meeting room.

Family Activities

  • What family activities do you recommend near The Star Brisbane?

    The concierge can suggest family activities in Brisbane, such as parks, interactive museums, or cruises on the Brisbane River, and organise the bookings.

  • Can you help me rent baby equipment during my stay (stroller, travel cot)?

    The concierge can assist in arranging the temporary rental of baby or child equipment through specialised external providers.

  • Can the concierge suggest activities to entertain teenagers in Brisbane?

    The concierge can propose suitable outing ideas for teenagers, such as climbing, cycling, or urban attractions, along with timings and reservations.

Personalized Experiences

  • Can you create a personalised itinerary to explore Brisbane in one day from the hotel?

    The concierge can create a tailored itinerary to discover Brisbane in one day, based on your interests (culture, gastronomy, shopping, nature).

  • Is it possible to book a private cruise on the Brisbane River through the hotel?

    The concierge can organise a private cruise on the Brisbane River with a chartered boat, dedicated timings, and possibly catering on board.

  • Can the concierge arrange a professional photo shoot during my stay at The Star Brisbane?

    The concierge can assist in scheduling a professional photo shoot on the Sky Deck or in Brisbane, in connection with a local photographer.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits