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5★ · New York

The Surrey

20 E 76th St, New York, NY 10021, États-Unis, New York

4.44.4/5385 reviews · Google rating
  • Upper East Side address
  • Easy access to museums and shops
  • Personalised service
  • Relais & Châteaux member

Hotel 5-star in New York, United States, in the heart of New York, featuring Relais & Châteaux status, personalised service and urban setting.

What is near The Surrey in New York?

The Surrey is in the Upper East Side, with easy access to the neighbourhood’s museums, shops and restaurants.

The Metropolitan Museum of Art is a 7-minute walk away. The Guggenheim, Central Park Zoo and the American Museum of Natural History are also within walking distance.

Does The Surrey have a spa, a restaurant or a bar?

The Surrey has a restaurant, a bar and breakfast service.

Dining options include Café Boulud, Bar Pleiades and Casa Tua. No spa is listed for this hotel.

What happened to The Surrey Hotel in New York, and what should guests expect today?

The Surrey remains a five-star Upper East Side address with a residential feel and highly personalised service.

On site, the stay is shaped mainly by the 24-hour concierge, 24-hour front desk, turndown service and smooth day-to-day organisation.

A word from the Concierge

The Surrey through the Concierge's eyes

Located in New York, The Surrey is a 5★ hotel that offers a unique experience in an urban setting. Nestled in the Upper East Side, this establishment stands out for its warm atmosphere and personalized service. Travelers appreciate its central location, which makes it easy to access the city's museums, shops, and restaurants. The Relais & Châteaux designation highlights the hotel's commitment to excellence and authenticity.

What sets The Surrey apart is its refined atmosphere and attention to detail. Guests enjoy an elegant setting that combines modern comfort with classic charm. The hotel attracts a diverse clientele, from couples seeking romance to business travelers looking for a productive environment.

Before you go, know that The Surrey is ideal for a stay at any time of the year. The ambiance is intimate, perfect for romantic getaways or peaceful retreats. Be sure to check local events to enhance your visit.

_My tip from the Concierge: book in advance to enjoy the best deals and secure your stay at this popular hotel._

Why choose The Surrey?

The Surrey is an exceptional address in New York, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Upper East Side address
  • Easy access to museums and shops
  • Personalised service
  • Relais & Châteaux member
  • Classic elegance with modern comfort

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

3 on-site dining venues.

  • Café Boulud

    Restaurant

  • Bar Pleiades

    Bar

  • Casa Tua

    Restaurant

    Highlights

    • Italian
    • delicious cocktails and Italian cuisine
    Practical information

    The concierge’s wordAt Casa Tua, go for an Italian dinner followed by a well-made cocktail: it’s just the kind of place where the evening lingers.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 11:00

Cancellation

Free cancellation

Pets

Pets are welcome at no extra charge.

Pets allowed for a fee

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: 20 E 76th St, New York, NY 10021, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.4 / 5 · 385 reviews

5/5Russell Bormann

Recommend staying here. Javier and Miguel are two friendly faces who greet you and took good care of us. The service was wonderful and we were treated with great care. The rooms were very clean and comfortable.

4/5Alec Westphal

A home away from home when forced by fate or circumstance to “travel south of the border”. Clearly very money-panicked, but that’s to be expected on the upper east side. At least in this 2026 economy. Friendly…

5/5Anna

I stayed in the The Surrey for a few days when visiting family. Among the 5 star hotels in the area (I have stayed at The Mark and The Carlyle), The Surrey is my favorite. The rooms are beautiful and the bathrooms…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Metropolitan Museum of ArtTourist attraction

    570 m · 7 min walk

    Art museum a seven-minute walk away, featuring a vast collection of works from antiquity to modern times.

    Practical information

    The concierge’s wordA 7-minute walk away, the Metropolitan Museum of Art is ideal for a cultural break, from Antiquity to the modern era, if you feel like taking your time.

  • Zoo de Central ParkZoo

    997 m · 12 min walk

    Zoo located 997 meters away, featuring a variety of animals in a natural setting within Central Park.

    Practical information

    The concierge’s wordFor a nature break in the heart of the city, this zoo is well suited to a relaxed stroll solo, as a pair, or with family.

  • Musée Solomon R. GuggenheimTourist attraction

    1.1 km · 13 min walk

    Art museum one kilometer away, known for its unique architecture and collections of modern art.

    Practical information

    The concierge’s wordFor a cultural break in New York, head to the Solomon R. Guggenheim Museum: its distinctive architecture and modern art collections make it well worth the visit.

  • Muséum américain d'histoire naturelleMuseum

    1.1 km · 14 min walk

    Museum a fourteen-minute walk away, dedicated to natural history and science.

    Practical information

    The concierge’s wordA 14-minute walk away, this museum makes a great break if you're in the mood for natural history and science between appointments.

  • Lincoln Center for the Performing ArtsPerforming arts

    1.7 km · 20 min walk

    Performance arts theater 1.6 km away, dedicated to the performing arts with a varied program.

    Practical information

    The concierge’s wordFor a cultural break, head to Lincoln Center for the Performing Arts in the evening: its varied program suits whatever mood you're in.

  • Museum of Modern ArtTourist attraction

    1.8 km · 3 min by car

    Modern art museum showcasing contemporary artworks and temporary exhibitions.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break, the Museum of Modern Art is well suited to a visit among contemporary works and temporary exhibitions.

  • Cathédrale Saint PatrickChurch

    2.0 km · 3 min by car

    St. Patrick's Cathedral, an iconic religious building in New York, known for its neo-Gothic architecture.

    Practical information

    The concierge’s wordFor a quiet break in New York, head to St. Patrick’s Cathedral and take time to admire its neo-Gothic architecture.

  • Radio City Music HallTourist attraction

    2.1 km · 4 min by car

    Concert hall located 2.1 km away, known for its performances and musical events.

    Practical information

    The concierge’s wordIf you're in the mood for a show, Radio City Music Hall is a lovely pick for a lively evening built around musical events.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Central ParkPark

    923 m · 11 min walk

    Central Park, a vast green space in the heart of New York, ideal for walks and outdoor activities.

    Practical information

    The concierge’s wordFor a green break in the heart of New York, Central Park is well suited to a stroll or a moment outdoors.

  • Times SquareSquare

    2.6 km · 4 min by car

    Times Square, an iconic plaza in New York, known for its vibrant atmosphere and bright lights.

    Practical information

    The concierge’s wordTo feel New York’s energy, head to Times Square in the evening: the lively atmosphere and bright lights really come into their own.

  • Bryant ParkPark

    2.8 km · 5 min by car

    Bryant Park, an urban park featuring green spaces and recreational activities.

    Practical information

    The concierge’s wordFor a break between plans, head to Bryant Park: an urban park that’s ideal for a green breather and a little leisure time.

  • High LinePark

    4.5 km · 8 min by car

    High Line, an elevated urban park providing a pleasant walk through the city.

    Practical information

    The concierge’s wordFor a calm break between plans, head to the High Line: this elevated walk lets you see New York from a different angle.

Places to visit nearby

The sights, landmarks and walks I recommend around The Surrey — each place has its own detailed guide.

Around the hotel

Our full New York guide

A concise editorial framework for discovering New York through its districts, landmarks, hotels, museums and seasons.

Read the New York guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time does check-in start at The Surrey?

    The hotel offers check-in from the official arrival time set by the establishment. Please contact the concierge to confirm the arrangements for the day.

  • What is the latest time to check out of the room?

    Check-out is at the time indicated by the hotel. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    An early check-in can be requested depending on availability for the day. Please contact the concierge to confirm the arrangements for the day.

  • Is late check-out possible at The Surrey?

    A late check-out may be granted depending on occupancy and room category. Please contact the concierge to confirm the arrangements for the day.

  • Can you arrange a private transfer for my arrival and departure?

    The concierge can coordinate a private transfer to or from JFK, LaGuardia, or Newark according to your schedule. Availability varies depending on traffic and the type of vehicle requested.

  • Can the hotel hold my luggage before check-in?

    The reception can assist with luggage management according to your arrival or departure schedule. Exact arrangements depend on occupancy and the time of day.

Location & Access

  • Where exactly is The Surrey located in New York?

    The hotel is located at 20 East 76th Street, in the Upper East Side of New York. It is situated near Madison Avenue and Central Park.

  • In which neighbourhood of Manhattan is The Surrey located?

    The official address places the hotel in the Upper East Side, just steps from Central Park. The area is residential and close to many galleries and shops.

  • What is the distance between the hotel and the airport?

    The distance depends on the departure airport. Forbes Travel Guide indicates approximately 20 to 35 minutes from LaGuardia and 40 minutes to 1 hour 15 minutes from JFK, depending on traffic.

  • What is the easiest way to get to The Surrey from the airport?

    The establishment is accessible by taxi, chauffeur-driven car, and public transport in Manhattan. The concierge can suggest the most convenient route based on your arrival time.

  • Is The Surrey well located for visiting Central Park and the museums?

    The location on the Upper East Side facilitates travel by taxi, rideshare, and on foot. The concierge can specify the best option according to your destination.

  • Is The Surrey close to Madison Avenue and luxury boutiques?

    The Madison Avenue area offers quick access to luxury boutiques and galleries. The hotel is well-suited for a shopping and cultural stay in Manhattan.

Rooms & Amenities

  • How many rooms and suites does The Surrey have?

    The rooms and suites are located in a fully reimagined 16-storey hotel. The property has 70 rooms, 30 suites, and 14 private residences.

  • Is Wi-Fi available in the hotel?

    The hotel has Wi-Fi access throughout the establishment. This is a standard service expected in this category of luxury hotel.

  • Do the rooms have premium amenities?

    The rooms feature high-end amenities suitable for a luxury stay. The specific arrangements vary according to the category booked.

  • What are the rooms at The Surrey like?

    The rooms are designed in a contemporary luxury style with references to the hotel's heritage. The exact configurations vary depending on the reserved category.

  • Are the suites larger than the standard rooms?

    The suites offer more space than the standard rooms. Some categories include views or more prestigious amenities depending on the booking.

Included Services

  • What services are included at The Surrey?

    The hotel offers room service and a fitness centre. It also includes dining spaces, a spa, and private residences.

  • Is there a concierge and a hotel car?

    A concierge service is available to arrange transfers, reservations, and bespoke experiences. The hotel also provides a house car subject to availability.

  • Is room service offered at The Surrey?

    Room service is available according to the hotel's hours. The dishes and drinks offered depend on the current menu.

  • Does the hotel offer a valet service?

    A valet or parking service may depend on the hotel's local arrangements. Contact the concierge to confirm the day's details.

Dining

  • What type of breakfast is offered?

    Breakfast is offered on-site through the hotel's dining options. Please contact the concierge to confirm the arrangements for the day.

  • What restaurant is located at The Surrey?

    Dining is provided by Casa Tua, which features a restaurant and a lounge. The venue offers a different atmosphere between daytime and evening service.

  • Does the hotel have a bar?

    A bar-lounge is present in the hotel and also serves as a social space in the evening. Casa Tua Lounge is mentioned among the dining and bar spaces.

  • Does The Surrey's restaurant also serve cocktails in the evening?

    Casa Tua handles the dining aspect with a restaurant and lounge. The offering combines daytime cuisine, cocktails, and a livelier atmosphere in the evening.

  • Can you have brunch at The Surrey?

    The exact menu varies depending on the service and the season. Contact the concierge to confirm the day's details.

Spa & Wellness

  • What can be found at The Surrey's spa?

    The hotel's spa includes treatment rooms, a sauna, and a hammam. It also offers a relaxation room and a more comprehensive wellness area.

  • Is the fitness centre open continuously?

    The fitness centre is open 24 hours a day according to press and hotel guide information. It complements the wellness facilities of the spa.

  • Can a facial treatment be booked at The Surrey's spa?

    The spa offers wellness treatments in a luxurious setting, with several relaxation facilities. The available slots and treatments vary by day.

  • Does The Surrey's spa include a sauna and a steam room?

    The spa offers a sauna, steam room, and relaxation area, as well as treatment spaces. Hours and treatments may vary depending on the day.

  • Is there a gym in the hotel?

    The gym is integrated into the hotel's wellness facilities. It complements the spa and relaxation areas of the building.

Activities & Leisure

  • Does the hotel have a pool?

    The hotel does not mention a pool in the available presentation information. The highlighted facilities are the spa, fitness centre, and dining spaces.

  • What activities can be done without leaving the hotel?

    The Surrey offers a fitness centre and a patio linked to the wellness area. Nearby activities are also possible in the Upper East Side and Central Park.

  • Can leisure activities be done near The Surrey?

    The hotel is located near Central Park, making walks and outdoor activities easy. The concierge can also arrange private tours and outings.

Pets

  • Are pets allowed at The Surrey?

    The establishment accepts pets according to hotel guide information. Specific conditions may depend on the policy in effect at the time of booking.

  • Are there fees for bringing a dog?

    The rate and rules for pets may depend on the booked stay. Contact the concierge to confirm the terms of the day.

  • Does the hotel accept cats and small dogs?

    The hotel is classified among pet-friendly establishments in hotel guides. Prior confirmation is recommended for size or specific needs.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The establishment is located in a historic building from 1926 that has been extensively renovated. Exact access and facilities for people with reduced mobility should be confirmed before the stay.

  • Are there elevators to access the floors?

    Elevators and internal circulation are expected in this type of high-rise property. Contact the concierge to confirm the terms of the day.

  • Are accessible rooms available?

    Accessible rooms are not detailed in the sources consulted. Contact the concierge to confirm the terms of the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked and the booking channel. The exact conditions are stated at the time of confirmation.

  • Are there any occupancy taxes to pay?

    Applicable taxes and fees depend on the rate, date, and local rules. Contact the concierge to confirm the terms of the day.

  • What payment methods are accepted at The Surrey?

    Payment may vary depending on the type of booking, with a credit card generally required. Guarantees and pre-authorisations depend on the chosen rate.

Sustainability

  • What is the recent history of The Surrey in New York?

    The building was acquired by Reuben Brothers in 2020 and then reinvented with Corinthia Hotels and Casa Tua. The address now belongs to the luxury hotel segment of the Upper East Side.

  • What has changed at The Surrey after its closure?

    Sources consulted describe a complete transformation rather than a simple renovation. They highlight a reopening under a Corinthia identity after closing in 2020.

  • Has the hotel communicated about its environmental practices?

    The management style emphasises the rehabilitation of a historic hotel rather than new construction. Detailed environmental information is not published in the sources consulted.

  • Is The Surrey a renovated historic hotel?

    The property retains a historic address from 1926 and has undergone significant upgrades. Specific sustainability indicators are not publicly detailed in the sources consulted.

  • Why is there so much talk about the renaissance of The Surrey?

    The building reopened under the name The Surrey, a Corinthia Hotel, after a change of ownership and management. Public communications particularly emphasise the reinterpretation of the site's heritage.

The Concierge answers — The Surrey

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from JFK for my arrival at the Surrey?

    The concierge can organise a private transfer to or from New York airports, subject to availability on the day.

  • Is it possible to have a vehicle with a baby seat for a trip from the hotel?

    The concierge can coordinate a driver with a child seat if the booking is made in advance.

  • Can you arrange a luxury car return after a dinner in Manhattan?

    The concierge can book a premium taxi or a chauffeur-driven car for a late dinner.

  • What is the easiest way to get from the Surrey to LaGuardia Airport?

    The concierge can indicate the most practical options based on the time, traffic, and budget.

  • Can you arrange a driver for a half-day in New York?

    The concierge can plan round-trip transport to a show, museum, or private appointment.

Restaurant Reservations

  • Can you book a table at a highly sought-after Italian restaurant near the hotel?

    Reservations are made based on the availability of the desired restaurants and can be requested in advance.

  • Which restaurant do you recommend for a business lunch near the Surrey?

    The concierge can suggest suitable addresses for a discreet business lunch on the Upper East Side.

  • Can you secure a table for a birthday at a fine dining restaurant?

    Reservations are made based on the number of guests, timing, and culinary preferences.

  • Is it possible to request a quiet table for a romantic dinner?

    The concierge can request a table in a quiet room, terrace, or booth, depending on the restaurant's policy.

  • Can you book a late dinner near the Frick Museum?

    The concierge can coordinate a late reservation at an establishment open after 10 PM.

Spa Bookings

  • Can you book a couples massage at the hotel spa?

    The concierge can check the available slots for facials, massages, or body treatments.

  • What time should be aimed for a quieter spa session?

    The concierge can suggest the calmest times for a wellness treatment during the week.

  • Can you arrange a targeted treatment after a long flight?

    The concierge can request a treatment tailored to the specific needs indicated in advance.

  • Is it possible to book a treatment for two people on the same day?

    Reservations are made according to the minimum age and the availability of the relevant spa.

  • Can you tell me the signature treatments of the Surrey spa?

    The concierge can confirm the treatment options for relaxation and fitness before booking.

Excursions & Cultural Visits

  • Can you book a private tour of the Metropolitan Museum of Art?

    The concierge can arrange a private museum tour with a guide based on local availability.

  • Is it possible to organise a cultural day on the Upper East Side?

    The concierge can plan a customised cultural itinerary including museums, galleries, and historical sites.

  • Can you organise a private tour around the art galleries of New York?

    The concierge can book an outing tailored to your interests, including architecture or contemporary art.

Special Occasions

  • Can you prepare a room for a wedding anniversary?

    The concierge can coordinate a bouquet, champagne, or room decoration for a celebration.

  • Is it possible to organise a discreet marriage proposal at the hotel?

    The concierge can assist in organising a marriage proposal with timing, flowers, and personalised service.

Shopping & Luxury Services

  • Can you arrange a private shopping session on Madison Avenue?

    The concierge can recommend luxury boutiques and organise personalised assistance if necessary.

  • Can you arrange for clothes to be delivered for express alteration service?

    The concierge can coordinate dry cleaning, alterations, or outfit preparation services.

Family Activities

  • What family activities do you recommend near the Surrey with young children?

    The concierge can suggest child-friendly activities based on age and weather.

Personalized Experiences

  • Can you create a customised itinerary for a weekend in New York?

    The concierge can design a tailored programme according to your schedule, preferences, and priorities.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits