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5★ · New York

Ace Hotel New York

20 W 29th St, New York, NY 10001, États-Unis, New York

4.24.2/53,780 reviews · Google rating
  • In the heart of Manhattan
  • Near Times Square
  • Steps from the Theatre District
  • Easy access to public transport

Hotel 5-star in New York, in the heart of New York, featuring contemporary design, artistic ambience and easy public transport access.

What makes Ace Hotel New York unique in Manhattan?

The hotel stands out for its artistic atmosphere and contemporary design, with a lobby conceived as a genuine social space.

Its central Manhattan location suits stays that combine work, cultural plans and easy movement without relying on a car.

How much does it cost to stay at Ace Hotel New York?

Rates vary depending on the season, your travel dates and the room category selected.

For an accurate budget, it is best to check your exact dates or ask the Concierge to narrow down suitable options.

What is near Ace Hotel New York for exploring on foot?

The Empire State Building is about a five-minute walk away, and Madison Square Garden about eight minutes on foot.

The hotel also gives easy access to Times Square, the Theatre District and public transport.

A word from the Concierge

Ace Hotel New York through the Concierge's eyes

Ace Hotel New York, located in the heart of Manhattan, offers a unique urban experience. This five-star hotel is close to many attractions, including Times Square and the theater district. The central location allows easy access to public transport and local sights. Ace Hotel stands out with its artistic ambiance and contemporary design, attracting a diverse clientele, from business travelers to culture enthusiasts. The overall atmosphere is relaxed yet sophisticated, with welcoming common areas. Before you go, know that the hotel suits both couples and solo travelers. It is ideal for a stay in New York, whether for work or leisure. Seasonality may affect your experience, so check local events during your visit. _My tip from the Concierge:_ consider booking in advance to enjoy the best rates and prime location.

Why choose Ace Hotel New York?

Ace Hotel New York is an exceptional address in New York, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Manhattan
  • Near Times Square
  • Steps from the Theatre District
  • Easy access to public transport
  • Art-led atmosphere and contemporary design

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

5 on-site dining venues.

  • Bistro 29

    Restaurant

    Highlights

    • French
    • a modern French bistro rooted in Provençal tradition and shaped by the rhythm of New York
    Practical information

    The concierge’s wordAt Bistro 29, you’ll find the feel of a modern French bistro, balancing Provençal tradition with New York energy—ideal for an elegant break.

  • Libera

    Lounge

    Highlights

    • an intimate lounge beneath Bistro 29, bathed in red light and late-night energy
    Practical information

    The concierge’s wordSlip into Libera for an intimate moment beneath Bistro 29, wrapped in red light and a lovely late-night energy.

  • Lobby Bar

    Bar

    Highlights

    • a welcoming, cozy space featuring a rotating cast of craft beers and spirits
    Practical information

    The concierge’s wordFor a drink in a cozy, welcoming setting, head to the Lobby Bar: the rotating selection of craft beers and spirits is worth a look.

  • Stumptown Coffee

    Highlights

    • Meticulously sourced, perfectly roasted and expertly brewed, right next to the Lobby
    Practical information

    The concierge’s wordFor a coffee right next to the Lobby, head to Stumptown Coffee: meticulously sourced, precisely roasted, and expertly brewed, no detour needed.

  • Koloman

    Restaurant

    Chef: Markus Glocker
    Chef: Markus Glocker

    Highlights

    • Viennese
    • achieves this in a way that elegantly places the cuisine’s flavors and technique squarely on New York’s food map
    Practical information

    The concierge’s wordBook Koloman for Markus Glocker’s Viennese take, elegantly rooted in New York’s dining scene.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome (25 € fee).

Ace Hotel New York welcomes 1 dog up to 25 lbs. with a pet fee of $25 per night.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 20 W 29th St, New York, NY 10001, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.2 / 5 · 3,780 reviews

2/5Roman Hatashita

Meh. Repeat customer but I’m done. She’s a bit warn down and tired. Rooms decorated to be vintage but are actually old and tired. $100 charge to check in earlier than 3 even though room is ready: Cash grab…

5/5Levani Qoqiashvili

I recently spent 8 nights at the Ace Hotel New York, and it completely exceeded my expectations. First and foremost, the location in NoMad is absolutely unbeatable. It’s the perfect base for exploring the city. For…

4/5Lana Mauro

Our stay had a few frustrating gaps that felt avoidable. The restaurant felt partially closed during our visit. If this is due to renovations or limited service, clearer signage would help set expectations. That…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Empire State BuildingHistoric landmark

    380 m · 5 min walk

    Historical landmark a five-minute walk away, renowned for its iconic architecture and significance in New York's history.

    Practical information

    The concierge’s wordA 5-minute walk away, the Empire State Building makes an ideal break if you're in the mood for iconic architecture and a touchpoint in New York history.

  • Madison Square GardenTourist attraction

    684 m · 8 min walk

    Madison Square Garden, an iconic arena an eight-minute walk away, hosts various sports events and concerts.

    Practical information

    The concierge’s wordAn 8-minute walk away, Madison Square Garden is a great option if you're in the mood for a concert night or a major sporting event.

  • SUMMIT One VanderbiltTourist attraction

    1.1 km · 14 min walk

    Tourist attraction 1,130 meters away, providing a panoramic view of New York City.

    Practical information

    The concierge’s wordFor an urban break, head to SUMMIT One Vanderbilt when you feel like taking in New York from above.

  • Grand Central TerminalHistoric landmark

    1.2 km · 15 min walk

    Grand Central Terminal, a historic train station, is a major transit hub in New York.

    Practical information

    The concierge’s wordIf you're passing through Grand Central Terminal, use it for a quick urban pause in this historic station, handy for getting around New York.

  • VesselObservation deck

    1.5 km · 18 min walk

    Vessel, an architectural viewpoint 1470 meters away, providing a unique visual experience.

    Practical information

    The concierge’s wordFor a visual break in New York, Vessel suits a dedicated stroll centered on its architecture and viewpoint.

  • Rockefeller CenterHistoric landmark

    1.7 km · 20 min walk

    Historical landmark a sixteen-minute walk away, known for its iconic architecture and cultural events.

    Practical information

    The concierge’s wordFor an urban cultural break, head to Rockefeller Center: its iconic architecture is especially enjoyable during the day.

  • Top of The RockObservation deck

    1.7 km · 20 min walk

    Observation deck 1.7 km away, providing panoramic views of New York City.

    Practical information

    The concierge’s wordFor a panoramic break over New York, Top of The Rock works well at the end of the day or whenever you feel like gaining some perspective.

  • Radio City Music HallTourist attraction

    1.7 km · 3 min by car

    Concert hall located 1.7 km away, known for its performances and musical events.

    Practical information

    The concierge’s wordFor a lively evening, head to Radio City Music Hall: a lovely break if you're in the mood for a show or a musical event.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Bryant ParkPark

    983 m · 12 min walk

    Bryant Park, an urban park featuring green spaces and relaxation areas.

    Practical information

    The concierge’s wordWhen you need a break between appointments, Bryant Park offers a green, relaxed pause right in New York.

  • Times SquareSquare

    1.4 km · 17 min walk

    Times Square, an iconic plaza in New York, known for its vibrant atmosphere and bright screens.

    Practical information

    The concierge’s wordTo feel New York’s energy, head to Times Square in the evening: the lively atmosphere and bright screens create a distinctly urban interlude.

  • High LinePark

    1.4 km · 17 min walk

    The High Line is an elevated linear park, providing a unique green space in the heart of New York.

    Practical information

    The concierge’s wordFor a green break in the heart of New York, the High Line is well suited to an elevated stroll between two appointments.

  • Washington Square ParkPark

    1.8 km · 3 min by car

    Washington Square Park, an urban park featuring green spaces and recreational facilities.

    Practical information

    The concierge’s wordFor a break between plans, Washington Square Park offers a green pause and a few recreational facilities right in New York.

  • Little IslandPark

    1.9 km · 3 min by car

    Little Island, a floating park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a calm break, head to Little Island: its green spaces and walking paths are well suited to a late-day stroll.

  • Central ParkPark

    4.5 km · 8 min by car

    Central Park, a vast green space in the heart of New York, perfect for walking and enjoying nature.

    Practical information

    The concierge’s wordFor a nature break in the heart of New York, Central Park is ideal for a stroll when you feel like catching your breath between plans.

Places to visit nearby

The sights, landmarks and walks I recommend around Ace Hotel New York — each place has its own detailed guide.

Around the hotel

Our full New York guide

A concise editorial framework for discovering New York through its districts, landmarks, hotels, museums and seasons.

Read the New York guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    The hotel has nearby parking, but the parking service depends on local conditions at the time. Contact the concierge to confirm the arrangements for the day.

  • What time are check-in and check-out?

    Check-in starts at the time indicated by the hotel and check-out is before the standard departure time. A late check-out may sometimes be offered depending on availability.

  • Can I check in early?

    An early check-in can be requested, but it remains subject to the hotel's availability on the day of arrival. Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Ace Hotel New York located?

    The hotel is located in the NoMad district of Manhattan, at 20 West 29th Street in New York. The location is central for accessing Midtown, Union Square, and Flatiron.

  • How do I get to the hotel by subway from Manhattan?

    The hotel is served by several subway lines within walking distance, making it easy to get around Manhattan. The exact access depends on the chosen station and your starting point.

  • What is the distance between the hotel and the airport?

    The nearest airport depends on your itinerary, and travel times vary depending on traffic. Contact the concierge to confirm the arrangements for the day.

  • Are airport transfers offered?

    The hotel does not offer a standard airport shuttle in the publicly available information. However, private transfers can be arranged upon request.

  • Is Ace Hotel New York in Manhattan or Brooklyn?

    The hotel is located in New York, in the NoMad neighbourhood of Manhattan, and not in Brooklyn. This address distinguishes it from other properties of the brand in other cities.

  • Why choose Ace Hotel New York for a stay in Manhattan?

    The hotel is well placed for walking or taking the subway to Midtown, Union Square, and Chelsea. Its location is one of its most frequently cited strengths.

  • Is Ace Hotel New York close to Times Square?

    The hotel is located a few subway stations away from several major hubs in Manhattan, but the exact times depend on the chosen destination.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Rooms are advertised with free Wi-Fi, as well as boutique-style decor and comfortable beds.

  • What are the features of the hotel rooms?

    The hotel offers rooms with a historical and creative style, featuring understated furniture and comfort-oriented amenities. Some rooms have distinctive elements such as a turntable or a guitar depending on the category.

  • Are the rooms suitable for a business stay?

    The rooms offer boutique-style comfort amenities, with a minimalist atmosphere and renowned plush beds. Details vary depending on the reserved category.

  • What makes Ace Hotel New York unique?

    Ace Hotel New York is a historic boutique hotel with 286 rooms located in NoMad, Manhattan, featuring a lively lobby and a very creative identity.

Included Services

  • What services are included in the stay?

    The stay includes access to common areas, the reception, and Wi-Fi in the establishment. The exact services may vary depending on the reservation.

  • Is there a lounge area or lobby to work in?

    The hotel features lively common areas and a busy lobby, considered a central element of the experience. Access conditions may depend on current usage.

  • Does the hotel offer on-site concierge services?

    The hotel is presented as a cultural boutique hotel, with a creative atmosphere and spaces designed for relaxation and socialisation.

Dining

  • What type of breakfast is offered?

    Breakfast is offered at an additional charge, with options for café-style or à la carte breakfast depending on the hotel’s outlets. Contact the concierge to confirm the day’s arrangements.

  • Is there a restaurant or café in the hotel?

    The hotel has at least two coffee shops or cafés, allowing guests to enjoy coffee, a hot drink, or a snack on-site. The exact culinary offerings vary according to the hours.

  • Can you dine at the hotel without a reservation?

    Dining options are available on-site, and the selection may change depending on the day's service. Exact hours should be confirmed upon arrival.

Spa & Wellness

  • Does the hotel have a spa?

    The hotel does not have an integrated spa mentioned in the main sources. Wellness services can be booked externally through the concierge.

  • Is there a wellness area on-site?

    No spa, hammam, or sauna is mentioned as standard equipment of the establishment. Contact the concierge to confirm the day’s arrangements.

  • Can you book a massage during your stay?

    Massages can be arranged in the city through partner providers, subject to availability. The concierge can coordinate an external booking.

  • Does the hotel have a pool?

    The hotel is not listed as having a pool. Please contact the concierge to confirm the arrangements for the day.

  • Is there a spa or pool at Ace Hotel New York?

    The hotel does not highlight a pool or spa on-site in the main sources. Wellness options should therefore be sought outside the establishment.

Activities & Leisure

  • What activities are there to do around the hotel?

    The hotel is located in a walkable area with galleries and shops in Manhattan. Exact activities depend on your interests and available time.

  • Are there leisure activities nearby?

    The area allows easy access to museums, restaurants, and shopping streets in Manhattan. The leisure offerings vary according to the time and season.

  • Does the hotel organise events or activities?

    The hotel is often chosen for its boutique hotel atmosphere and lively lobby, which is appreciated for working or meeting people. Events on site depend on the establishment's schedule.

  • What can you do around Ace Hotel New York?

    The NoMad neighbourhood offers easy access to cafes, shops, museums, and restaurants. The exact activities nearby vary depending on the time of day.

Family & Kids

  • Is the hotel suitable for a family stay?

    The hotel accepts families, but bedding and capacity needs must be checked at the time of booking. Some rooms are better suited than others for multiple stays.

  • Can we request a baby cot or an extra bed?

    Extra beds or children's arrangements may sometimes be offered depending on the room category and availability. Contact the concierge to confirm the arrangements for the day.

  • Are there facilities for children on site?

    No dedicated play area is mentioned as standard equipment of the hotel. Children's activities are mainly found in the neighbourhood and nearby museums.

Pets

  • Are pets allowed at Ace Hotel New York?

    Pets are accepted at Ace Hotel New York, with a pet-friendly advantage highlighted by the hotel.

  • Does the hotel provide dog accessories?

    The hotel provides dog amenities, including a bed, bowls, and a protective mat. Conditions may apply depending on the size or number of pets.

  • Is there a charge for pets?

    Pet-related fees may apply depending on the booking and the current policy. Contact the concierge to confirm the arrangements for the day.

  • Does Ace Hotel New York accept dogs?

    The hotel accepts dogs and promotes services dedicated to pets. Exact conditions may depend on the policy in effect at the time of stay.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    The hotel has elevators and accessible spaces in its historic building. The exact accessibility of each room should be confirmed before booking.

  • Are there accessible rooms with adapted showers?

    Adapted rooms may exist depending on available inventory and the date of stay. Contact the concierge to confirm the arrangements for the day.

  • Can we request a room close to the elevators?

    The common areas are located in a historic building, which may involve layout constraints. The concierge can check specific needs before arrival.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the policy applied to your room. Contact the concierge to confirm the terms for the day.

  • What payment methods are accepted?

    Payment may be subject to varying conditions depending on the booking channel and the rate chosen. A valid credit card is generally required upon arrival.

  • Are there any city taxes to pay?

    Additional fees may apply depending on the city tax, the services chosen, and the pricing policy. Contact the concierge to confirm the terms for the day.

  • Is Ace Hotel New York a good hotel?

    Ace Hotel New York is often described as a good value establishment in a very convenient location in Manhattan, with a distinctive style and comfortable rooms.

  • How much does a night at Ace Hotel New York cost?

    The price varies depending on the date, room type, and the offer booked. Rates found online change significantly based on demand and season.

  • What do reviews say about Ace Hotel New York?

    The hotel is often praised for its boutique style, central location, and creative atmosphere, although feedback on service may vary depending on the stay.

Sustainability

  • Does the hotel have commitments to sustainable development?

    The hotel promotes practices related to reuse and the reduction of certain packaging. Environmental details may evolve according to ongoing operations.

  • Does the hotel reduce the use of single-use plastics?

    Waste reduction and resource-saving initiatives are generally integrated into the establishment's operations. Exact measures should be confirmed according to the period.

  • Does the hotel practice housekeeping on demand to save resources?

    The hotel's eco-friendly policies may include actions on energy, linen, or consumables. Contact the concierge to confirm the terms for the day.

The Concierge answers — Ace Hotel New York

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from JFK airport to the hotel?

    The concierge can arrange a private transfer to or from the airport, subject to availability and fare confirmation at the time of the request.

  • Can a car with a driver be booked for the day?

    The concierge can book a vehicle with a driver for your travels in Manhattan and coordinate the timings according to your schedule.

  • Do you organise early morning departures to the airport?

    Reservations are made according to the client's needs, taking into account flight times, luggage, and any potential traffic constraints.

  • What is the easiest way to reach the hotel from Newark airport?

    The concierge can recommend the most convenient mode of transport based on your destination, budget, and departure time.

  • Can a ride-hailing service be called to the hotel entrance at a specific time?

    The concierge can order a taxi or ride-hailing service at the desired time, depending on local availability.

Restaurant Reservations

  • Can you book a table at a good nearby restaurant for tonight?

    The concierge can request a reservation at a popular restaurant in NoMad or Midtown, subject to availability.

  • Do you help find a fine dining restaurant for a birthday dinner?

    It is recommended to specify the time, number of guests, allergies, and desired atmosphere to obtain a suitable reservation.

  • Can a restaurant with quick service be booked near the hotel?

    The concierge can suggest options that fit your schedule, including for a quick lunch between meetings.

  • Is it possible to request a quiet table by the window?

    Reservations are made according to the policies of each establishment, with the possibility to request a quiet table or a specific location.

  • Can you find a vegetarian or gluten-free restaurant in the area?

    The concierge can check for restaurants that cater to specific dietary needs and relay your request to the restaurant.

Spa Bookings

  • Can you book a couples massage at a spa in Manhattan?

    The concierge can book a treatment at a partner spa, subject to availability.

  • Can you help find a facial treatment for the afternoon?

    It is recommended to specify the desired duration, type of treatment, and ideal time to facilitate the booking.

  • Can access to the spa be booked for half a day?

    The concierge can suggest spas with hammam, sauna, or pool, depending on the available establishments nearby.

  • Do you book wellness treatments for a private celebration?

    Reservations are made directly with the chosen spa, with confirmation of any medical or age restrictions.

Excursions & Cultural Visits

  • Can you organise a cultural tour of Midtown or Chelsea?

    The concierge can arrange guided tours of museums, iconic neighbourhoods, or art galleries according to your interests.

  • What half-day excursions do you offer from the hotel?

    The concierge can recommend a suitable half-day outing, with options for private or small group tours.

  • Can you help book a guided tour of the Flatiron District?

    It is recommended to specify whether you want a tour focused on architecture, art, or history to guide the selection.

  • Can you obtain tickets for a museum or a popular exhibition?

    The concierge can book tickets for attractions and check availability at the time of the request.

Special Occasions

  • Can you organise a romantic surprise in the room?

    The concierge can coordinate a gesture in the room, such as flowers, champagne, or a simple setup.

  • Is it possible to arrange birthday decorations in the suite?

    Special requests are handled according to available timelines, with the possibility of adapting the decorations for the occasion.

  • Do you help organise a discreet marriage proposal?

    The concierge can assist in planning a proposal or intimate celebration, coordinating multiple service providers if necessary.

Shopping & Luxury Services

  • Can you suggest designer boutiques near the hotel?

    The concierge can recommend luxury boutiques nearby and arrange a personalised shopping itinerary.

  • Do you help find a high-end design gallery or boutique?

    It is recommended to specify your style preferences to guide towards the most suitable addresses.

Family Activities

  • What family activities are suitable for a stay with children in New York?

    The concierge can suggest child-friendly activities, such as interactive museums, parks, or fun experiences.

Personalized Experiences

  • Can you create a personalised itinerary for a weekend in New York?

    The concierge can design a tailored programme based on your schedule, interests, and stay priorities.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits