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5★ · Tokyo

The Strings Tokyo (by InterContinental)

2-16, F Shinagawa East One Tower, 32, ２丁目-26-1 港南 港区 東京都 108-8282, Japon, Tokyo

4.54.5/52,235 reviews · Google rating
  • Set above Shinagawa East One Tower
  • 309 rooms above Shinagawa’s transport flow
  • 24-hour room service
  • Check-out until 12 noon

Hotel 5-star in Tokyo, Japan, 502 m from Aqua Park Shinagawa, featuring 24-hour concierge, afternoon tea and 24-hour room service.

Where is The Strings Tokyo (by InterContinental) in Tokyo?

The hotel sits above Shinagawa East One Tower, in the Shinagawa area. Its setting suits stays shaped by trains, airport transfers or business appointments.

It is a distinctly urban base, closely tied to one of Tokyo’s major transport hubs. This works well if you want to keep transfers to a minimum.

How do I get from Haneda Airport to The Strings Tokyo (by InterContinental)?

The hotel is especially practical for an arrival from the airport thanks to its Shinagawa location. The simplest option is to plan the journey around your arrival time and luggage.

The front desk and concierge are open 24 hours. They can help coordinate arrival, luggage storage and wake-up timing if you are connecting flight and train on the same day.

What dining options are available at The Strings Tokyo (by InterContinental)?

The hotel has four dining venues, including Melodia, China Shadow, Teppanyaki Kazane and Rhythmos Cafe and Bar. Breakfast, a bar and afternoon tea are also available.

Melodia is especially noted for its afternoon tea with sweet and savoury bites. If you arrive late, room service runs 24 hours a day.

A word from the Concierge

The Strings Tokyo (by InterContinental) through the Concierge's eyes

Here, the real focus is not on the view or the decor, but on the mechanics. You will sleep in 309 rooms perched above the flow of Shinagawa, with a logistics system that keeps pace effortlessly. The hotel opened in 2003, and this still matters: its location within the Shinagawa East One Tower offers a distinctly urban, almost railway-like perspective of Tokyo. The useful details are found elsewhere. Room service operates 24/7. Check-in begins at 3:00 PM, while check-out extends until 12:00 PM. In a city where time is of the essence, this flexibility significantly enhances your stay. When it comes to dining, be sure to remember Melodia Italian Grill. The Michelin Guide highlights an afternoon tea featuring a delightful mix of sweet and savoury bites, all set in a space designed around the concept of melody. This is not a hotel of grandiose tales; it is a place that operates with method, supported by multiple languages, from French to Japanese. If you are looking for Tokyo without unnecessary friction, you are on the right level of the city.

Why choose The Strings Tokyo (by InterContinental)?

The Strings Tokyo (by InterContinental) is an exceptional address in Tokyo, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Set above Shinagawa East One Tower
  • 309 rooms above Shinagawa’s transport flow
  • 24-hour room service
  • Check-out until 12 noon
  • Melodia Italian Grill on site
  • Afternoon tea noted by the Michelin Guide

Rooms & suites

Elegant The Strings Tokyo (by InterContinental) Tokyo

Premium Room

A Premium Room designed for a smooth stay, in The Strings Tokyo’s distinctly urban setting above Shinagawa.

View room

The hotel at a glance

Services & amenities

Dining

3
  • Bar
  • Afternoon tea
  • 24-hour room service

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

4 on-site dining venues.

  • Melodia

    Restaurant

    Highlights

    • Italian
    • Melodia embodies the second element of music: melody.
    Practical information
    Official website

    The concierge’s word — At Melodia, settle in for an Italian interlude at a table that makes melody its signature.

  • China Shadow

    Restaurant

    Highlights

    • Cantonese
    • Enjoy delicate dim sum, exquisite wine pairings, and imperial dining in this beautiful space.
    Practical information
    Official website

    The concierge’s word — At China Shadow, go for the delicate dim sum and let the team guide you through the wine pairings in its imperial-inspired setting.

  • Teppanyaki Kazane

    Restaurant

    Highlights

    • You’ll discover elaborate dishes served in a varied tempo guided by the Japanese concepts of wabi-sabi.
    Practical information
    Official website

    The concierge’s word — At Teppanyaki Kazane, let yourself be carried by the varied rhythm of the dishes and that wabi-sabi elegance that makes the experience feel just right.

  • Rhythmos Cafe and Bar

    Bar

    Highlights

    • A Mango Afternoon Tea celebrating early summer, with elegant creations highlighting rich sweetness and silky texture.
    Practical information
    Official website

    The concierge’s word — If you stop by Rhythmos Cafe and Bar, slip into the Mango Afternoon Tea: an elegant early-summer pause with silky textures and rich sweetness.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2003 (Wikidata)

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 2-16, F Shinagawa East One Tower, 32, ２丁目-26-1 港南 港区 東京都 108-8282, Japon

Map showing the location of The Strings Tokyo (by InterContinental)
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 2,235 reviews

1/5Daniel Nguyen

My stay at The Strings was unfortunately very disappointing. I specifically chose this hotel to end my trip because I expected a luxury experience consistent with the InterContinental brand, but the property did not…

1/5D Bezboruah

The other negative reviews are spot on. We stayed in 4 different hotels during this Japan trip, and the Strings was by far the worst. One hotel we stayed at was a 3-star that was way better than this hotel. I’ll…

5/5Ade

Note: If you have the “room upgrade” perk through a card or IHG membership don’t book the king room or they won’t upgrade you higher. Seems off to essentially punish a guest for booking a nice room. Keep in mind if you…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 6 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Aqua Park ShinagawaAquarium

    502 m · 6 min walk

    Aquarium a six-minute walk away, showcasing a variety of marine life in immersive exhibits.

    Practical information

    The concierge’s word — A 6-minute walk away, Aqua Park Shinagawa offers an immersive break, ideal between appointments or for a family outing.

  • La Statue de la LibertéTourist attraction

    2.8 km · 5 min by car

    Tourist attraction located 2808 meters away, representing a symbol of freedom and friendship between nations.

    Practical information

    The concierge’s word — For a symbolic break with a view, head to the Statue of Liberty, a landmark that evokes freedom and friendship between nations.

  • Fuji Television Network, Inc.Tourist attraction

    3.0 km · 5 min by car

    Television studio three kilometers away, providing insight into the world of Japanese television.

    Practical information

    The concierge’s word — If Japanese television intrigues you, Fuji Television Network, Inc. offers a different kind of break to glimpse the behind-the-scenes world in Tokyo.

  • Tokyo JoypolisTourist attraction

    3.1 km · 5 min by car

    Amusement park 3.1 km away, featuring various attractions and entertainment experiences.

    Practical information

    The concierge’s word — For a playful break in Tokyo, Tokyo Joypolis is a good fit if you feel like mixing attractions with entertainment experiences.

  • Unicorn GundamTourist attraction

    3.2 km · 5 min by car

    Tourist attraction located 3.2 km away, providing an immersive experience in the Gundam universe.

    Practical information

    The concierge’s word — If the Gundam universe speaks to you, plan this immersive outing as a dedicated break a little farther out in Tokyo.

  • Gundam base TokyoTourist attraction

    3.2 km · 6 min by car

    Toy store in Tokyo, offering a wide range of merchandise from the Gundam franchise.

    Practical information

    The concierge’s word — If you enjoy Japanese pop culture, stop by for a browse through a wide selection of Gundam merchandise.

  • MiraikanMuseum

    3.4 km · 6 min by car

    Museum located 3.3 kilometers away, focused on science and technological innovations.

    Practical information

    The concierge’s word — If you're in the mood for a stimulating break, Miraikan is a great pick to explore science and technological innovation in Tokyo.

  • Zojo-jiTourist attraction

    3.4 km · 6 min by car

    Buddhist temple located 3.3 km away, providing insight into Japanese spiritual culture.

    Practical information

    The concierge’s word — For a peaceful break between plans, head to Zojo-ji: a Buddhist temple offering a lovely glimpse into Japanese spiritual culture.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Odaiba Marine ParkPark

    3.2 km · 5 min by car

    Park in Odaiba, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s word — For a green break in Tokyo, Odaiba Marine Park suits a quiet pause between plans or at the end of the day.

  • Shiba ParkPark

    3.2 km · 6 min by car

    Park in Tokyo, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s word — If you're after a green break in Tokyo, Shiba Park offers a simple moment to unwind and enjoy nature.

  • Jardin Hama-RikyūGarden

    4.1 km · 7 min by car

    Hama-Rikyū Garden, a traditional Japanese garden featuring serene landscapes and paths to explore.

    Practical information

    The concierge’s word — For a peaceful break in Tokyo, head to Hama-Rikyu Garden: its tranquil scenery and winding paths are ideal for a slow stroll.

Places to visit nearby

The sights, landmarks and walks I recommend around The Strings Tokyo (by InterContinental) — each place has its own detailed guide.

Around the hotel

Our full Tokyo guide

Tokyo pairs imperial gravity with hyper-modern urban precision.

Read the Tokyo guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Strings Tokyo (by InterContinental)?

    Check-in is generally available from 3:00 PM and check-out until 12:00 PM, subject to the conditions of your reservation.

  • Can I check in early?

    Early check-in may sometimes be offered depending on room availability; it is advisable to request it in advance. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer late check-out and under what conditions?

    Late check-out is sometimes granted depending on hotel occupancy and may incur a fee beyond the standard time.

  • How does the check-in process work in this high-rise hotel?

    Check-in is conducted at the reception located on the upper floors of the tower, accessible via elevators from the ground floor.

  • Are airport transfers offered?

    Private transfers can be arranged through the concierge, but there is no regular free shuttle from the hotel to the airports. Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where exactly is The Strings Tokyo (by InterContinental) located in Tokyo?

    The establishment is located in the Shinagawa East One Tower, in the Konan area, Minato-ku, Tokyo.

  • Is The Strings Tokyo (by InterContinental) directly connected to Shinagawa Station?

    The hotel is directly linked to JR Shinagawa Station, providing sheltered access to the station and Tokyo's transport network.

  • What is the nearest station to The Strings Tokyo (by InterContinental)?

    The nearest station is Shinagawa Station, which allows easy access to JR lines and the Shinkansen.

  • What is the distance between the hotel and the airport?

    By taxi, Haneda Airport can be reached in about 20–30 minutes depending on traffic, and Narita in about 60–90 minutes.

  • How can I access the hotel from Shinagawa Station without going outside?

    From Shinagawa Station, the hotel is accessible on foot in a few minutes via indoor passages and escalators, without prolonged outdoor exposure.

Rooms & Amenities

  • What do the views from the rooms at The Strings Tokyo (by InterContinental) look like?

    The rooms are located on the upper floors of the tower, offering views of Tokyo Bay, Tokyo Tower or Shinagawa Station depending on the orientation.

  • What amenities can be found in the hotel rooms?

    The rooms generally feature air conditioning, television, workspace, quality bedding and a bathroom equipped with toiletries.

  • What types of rooms and suites are offered at The Strings Tokyo (by InterContinental)?

    The hotel includes different categories of rooms and suites, including Deluxe rooms and suites with larger living spaces.

  • Does the hotel offer non-smoking rooms?

    Non-smoking rooms are available and the establishment positions itself as a completely non-smoking hotel.

  • Is room service available in this hotel?

    Room service is available for meals and drinks in the room during specified hours.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including the rooms and common areas.

  • Does the hotel have a gym and what are its hours?

    A fitness centre open 24 hours a day is available for guests to exercise at any time.

  • Is there a business centre for working or printing documents?

    A business centre and support services such as printing or Internet access are offered for business travellers.

  • What services are generally included in the room rate?

    Wi-Fi, access to the fitness centre and some basic services are included in the room rate, depending on your booking conditions.

  • Can I leave my luggage at the reception before check-in or after check-out?

    A luggage storage service is offered to drop off your bags before check-in or after check-out.

Dining

  • What type of breakfast is offered?

    Breakfast is served buffet-style in the Melodia Italian Grill restaurant, with a selection of Western and Japanese dishes.

  • How many restaurants are there at The Strings Tokyo (by InterContinental)?

    The hotel has three on-site restaurants offering international and Japanese cuisine in an elegant setting.

  • Does the hotel have a bar or lounge for drinks?

    A bar and café, such as Rhythmos Café & Bar, offers drinks, cocktails, and snacks in the lobby.

  • Can I have meals in my room at The Strings Tokyo (by InterContinental)?

    Room service is available for breakfast, certain meals, or snacks, depending on the current menu.

  • Does the hotel offer afternoon tea or signature pastries?

    An afternoon tea is offered in one of the hotel’s restaurants, with advance reservation recommended.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool or large indoor public bath.

  • Does the hotel offer an onsen or large public bath on-site?

    There is no onsen or large indoor hot spring; external spas and public baths may be recommended by the concierge.

  • What wellness facilities are available in the hotel?

    A fitness centre accessible 24/7 allows guests to maintain their fitness, equipped with various strength and cardio equipment.

  • Can spa treatments or massages be arranged while staying at The Strings Tokyo (by InterContinental)?

    Spa treatments or massages can be arranged through external providers, often in-room, subject to availability. Contact the concierge to confirm the day's arrangements.

  • Is the atmosphere of the hotel more relaxed or lively?

    Guests can enjoy the tranquility of the upper floors and a calm ambiance, suitable for relaxation after a day in Tokyo.

Activities & Leisure

  • What type of clientele primarily frequents The Strings Tokyo (by InterContinental)?

    The hotel is mainly oriented towards business travellers, but is also suitable for tourists seeking a calm and elegant setting.

  • Is the hotel well located for visiting the main tourist districts of Tokyo?

    Its proximity to Shinagawa Station offers quick access to major attractions in Tokyo, such as Shibuya, Shinjuku, or Asakusa.

  • Does the establishment offer rooms for meetings, weddings, or events?

    Meeting rooms and event spaces are available for conferences, seminars, or weddings.

  • Does the hotel offer a concierge service to organise activities and outings?

    The concierge can arrange guided tours, restaurant reservations, and tailored activities to explore Tokyo.

  • What are customer reviews on the atmosphere and events such as weddings at The Strings Tokyo (by InterContinental)?

    Positive reviews highlight attentive service, calmness, and the quality of breakfast; some reviews mention variable experiences during weddings or private events.

Family & Kids

  • Can the hotel accommodate families with a baby or young child?

    Cots can often be provided upon request, and some rooms are suitable for families with a child.

  • Is The Strings Tokyo (by InterContinental) suitable for a family stay?

    Although primarily business-oriented, the hotel remains suitable for family stays due to its convenient location and the comfort of the rooms.

  • Do the hotel restaurants offer options for children?

    Children's menus may be available in the restaurants, subject to the daily menu.

  • What children's activities are easily accessible from the hotel?

    The concierge can recommend family-friendly activities that are quickly accessible from Shinagawa, such as museums or parks.

  • Can the hotel assist in arranging a babysitting service?

    Babysitting services may sometimes be offered through external providers; it is recommended to check in advance. Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at The Strings Tokyo (by InterContinental)?

    Pets are not allowed in the establishment, except for specific provisions for assistance dogs. Please contact the concierge to confirm the arrangements for the day.

  • Are assistance dogs allowed in the hotel?

    Assistance dogs may be permitted in accordance with local regulations, subject to prior notification.

  • Are there pet services available in the hotel?

    No pet-sitting services or specific equipment for pets are offered on-site.

  • What alternatives are available if I am travelling with a pet and wish to stay at The Strings Tokyo (by InterContinental)?

    It is recommended to entrust your pets to a boarding facility or specialised service in Tokyo, as advised by the concierge if needed.

Accessibility

  • Is the hotel easily accessible by lift and without significant stairs?

    As the building is a modern tower, the common areas are accessible by lifts and have wide corridors.

  • Does The Strings Tokyo (by InterContinental) offer accessible rooms?

    Some rooms are adapted for guests with reduced mobility, with specific facilities in the bathroom. Please contact the concierge to confirm the arrangements for the day.

  • Are the accesses between Shinagawa Station and the hotel wheelchair accessible?

    The surroundings of Shinagawa Station and the accesses to the tower are generally well adapted for wheelchairs, with ramps and lifts.

  • Is the staff trained to assist guests with reduced mobility?

    The hotel staff can assist guests with specific needs, particularly for orientation within the building and the lifts.

Billing & Policies

  • Does the hotel have parking?

    The hotel has on-site parking with paid daily parking, generally around 3000 JPY according to available information.

  • What payment methods are accepted at The Strings Tokyo (by InterContinental)?

    Accommodation fees are settled at the reception in yen or by international credit card, with the possibility of detailed billing upon request.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate type and the booking channel; some flexible rates allow cancellation up to a certain deadline.

  • Are there any accommodation taxes to pay?

    An accommodation tax may be applied in accordance with Tokyo regulations, usually settled on-site in addition to the room rate.

  • What are the average price levels for a night at The Strings Tokyo (by InterContinental)?

    Rates vary depending on the season, room category, and events in Tokyo; special offers may be available from time to time.

Sustainability

  • What is the parent company or hotel group of The Strings Tokyo (by InterContinental)?

    The hotel is part of the international chain InterContinental Hotels & Resorts, which is integrated into the IHG Hotels & Resorts group.

  • Does the hotel follow a specific environmental or sustainability policy?

    The IHG group has commitments regarding sustainability, energy efficiency, and reducing the environmental footprint in its hotels.

  • What concrete sustainability actions are visible to guests?

    Practices such as changing linens on request and reducing single-use plastics may be encouraged at the establishment.

  • Does the design of the tower and facilities contribute to better energy efficiency?

    The modern equipment of the building, such as energy management and insulation, helps to limit overall energy consumption.

  • Are guests invited to participate in the hotel's ecological efforts?

    Guests are often invited to participate in sustainability initiatives, for example through guidelines on towel usage and waste management.

The Concierge answers — The Strings Tokyo (by InterContinental)

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the airport and The Strings Tokyo (by InterContinental)?

    The concierge can organise a private car transfer between Haneda or Narita Airport and the hotel, with personalised welcome according to your flight schedule.

  • How can I quickly reach the main districts of Tokyo from the hotel?

    The concierge can advise on the quickest route from Shinagawa Station to the main districts of Tokyo and book taxis if necessary.

  • Is it possible to book a private driver for the day in Tokyo?

    The concierge can book a taxi or a vehicle with a driver for your business travel in Tokyo and the surrounding area.

  • Can you help me take the Shinkansen from Shinagawa to Kyoto or Osaka?

    The concierge can provide information on Shinkansen trains from Shinagawa and assist with seat reservations if needed.

  • Can I have my luggage shipped from the hotel to another hotel in Japan?

    The concierge can arrange for luggage delivery to your next hotel in Japan and explain the timelines and costs.

Restaurant Reservations

  • Can you book a high-end sushi restaurant near the hotel?

    Reservations are made through the concierge, who can suggest renowned sushi restaurants and organise the booking in Japanese.

  • Can the concierge find me a restaurant with vegetarian options in Tokyo?

    The concierge can recommend restaurants with vegetarian or vegan menus and make suitable reservations.

  • How can I book an afternoon tea or a signature dessert at The Strings Tokyo (by InterContinental)?

    The concierge can reserve a slot for afternoon tea or signature desserts in the hotel's restaurants.

  • Can you arrange a romantic dinner with a view of Tokyo from the hotel?

    The concierge can organise a romantic dinner with a view by reserving a well-located table in the hotel's restaurants or in Shinagawa.

Spa Bookings

  • Is it possible to book a massage or spa treatment near the hotel?

    The concierge can book treatments at nearby partner spas and coordinate the timings with your schedule.

  • Can you recommend an onsen or Japanese hot spring accessible from the hotel?

    The concierge can suggest quality onsens or public baths in Tokyo and assist with reservations when necessary.

  • Can a wellness treatment or an in-room massage be arranged at The Strings Tokyo (by InterContinental)?

    The concierge can arrange in-room wellness treatments with external providers, subject to availability and schedules.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Tokyo's must-see attractions?

    The concierge can book guided tours of major sites in Tokyo such as Asakusa, Shibuya, or the Imperial Palace.

  • Is it possible to organise a day trip outside of Tokyo from the hotel?

    The concierge can plan a day trip to Nikko, Kamakura, or Hakone with transport and a guide according to your wishes.

  • Can the concierge book a tea ceremony or a Japanese cooking class?

    The concierge can recommend cultural experiences such as a tea ceremony, calligraphy class, or Japanese cooking class and manage the reservations.

Special Occasions

  • Can you prepare a birthday surprise in the room?

    The concierge can organise a birthday celebration in the room with a cake, flowers, and personalised decorations according to your budget.

  • Is it possible to organise a marriage proposal at The Strings Tokyo (by InterContinental)?

    The concierge can assist in organising a marriage proposal, including staging, a special dinner, and potential space privatisation.

  • Can you help me organise a private reception or a small event at the hotel?

    The concierge can assist in planning a small reception, including menu selection, beverages, and coordination with the events team.

Shopping & Luxury Services

  • Can the concierge recommend the best areas for luxury shopping in Tokyo?

    The concierge can indicate nearby high-end shopping centres and suggest a personalised shopping itinerary in Tokyo.

  • Is it possible to have a personal shopper in a department store in Tokyo?

    The concierge can arrange a personal shopper or stylist service in certain department stores in Tokyo.

  • Can you tell me where to buy high-end Japanese souvenirs near the hotel?

    The concierge can recommend refined souvenir shops and arrange for the delivery of your purchases to the hotel.

Family Activities

  • What family activities do you recommend in Tokyo for a stay with children?

    The concierge can suggest child-friendly activities, such as interactive museums, parks, and aquariums accessible from Shinagawa.

  • Can you help me organise a visit to Tokyo Disneyland or DisneySea?

    The concierge can assist in organising a day at Tokyo Disneyland or Tokyo DisneySea, including transport advice and tickets.

Personalized Experiences

  • Is it possible to create a customised programme for a few days in Tokyo?

    The concierge can create a tailored itinerary based on your interests, combining gastronomy, culture, and shopping.

  • Can you organise a private photo session at the hotel or in Tokyo?

    The concierge can arrange a private photo session in Tokyo or at the hotel with a professional photographer.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits