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5★ · Nikko

The Ritz-Carlton Nikko

2482 Chūgūshi, Nikko, Tochigi 321-1661, Japon, Nikko

4.44.4/51,273 reviews · Google rating
  • In the heart of Nikko’s mountains and forests
  • Peaceful setting made for relaxation
  • Modern comfort blended with Japanese traditions
  • Refined atmosphere centred on serenity

Hotel 5-star in Nikko, Japan, in the heart of Nikko, featuring 24-hour concierge, onsen pause after exploration and evening in-room ritual.

What is the dress code at The Ritz-Carlton Nikko?

Smart attire works well throughout the hotel, especially for dinner in the evening.

If unsure for a specific time or venue, the Concierge can confirm what is usually expected before dinner or a spa visit.

Does The Ritz-Carlton Nikko have a spa?

Yes, the hotel has a spa and also offers massage treatments.

It is best to book treatments in advance, especially if you want to fit them around a day of sightseeing.

Where can you dine at The Ritz-Carlton Nikko during your stay?

The hotel offers a restaurant and a bar, Lakehouse - Bar, as well as breakfast service.

Dinner is worth reserving early so the evening stays smooth after sightseeing or walks.

A word from the Concierge

The Ritz-Carlton Nikko through the Concierge's eyes

The Ritz-Carlton Nikko is located in Nikko, Japan, amidst an exceptional natural environment. This 5★ hotel offers a unique luxury experience, blending modern comfort with Japanese traditions. The peaceful setting, surrounded by mountains and forests, invites relaxation and exploration. The property stands out for its attentive service and refined atmosphere, ideal for travelers seeking tranquility.

Its setting in Nikko shapes the entire stay. Nature is not a backdrop here. It is a constant presence. Forested slopes, shifting light and a palpable sense of calm frame the day from morning to evening. The hotel reads Japanese hospitality through a contemporary lens, with restrained design, current comforts and careful attention to pace, privacy and quiet detail.

The appeal also lies in the balance between retreat and destination. Guests come for the restorative atmosphere, yet the property also works as a base for discovering Nikko. Returning after a day out brings back the same composed mood. Discreet service and a slower rhythm continue to define the experience.

_My tip from the Concierge: book the signature restaurant as soon as your stay is confirmed. The best tables vanish weeks ahead._ It remains in our selection for how it connects a strong natural setting, Japanese references and the codes of a 5-star stay.

Why choose The Ritz-Carlton Nikko?

The Ritz-Carlton Nikko is an exceptional address in Nikko, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of Nikko’s mountains and forests
  • Peaceful setting made for relaxation
  • Modern comfort blended with Japanese traditions
  • Refined atmosphere centred on serenity

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing nature

    Beginning the day in Nikko’s calm immediately changes the tone of the stay. A leisurely breakfast with the landscape as a backdrop allows guests to enter the destination more attentively. It is an ideal moment to shape the day, watch the morning light across the surrounding scenery and enjoy the serene atmosphere that defines the property.

    À vivre dès la première matinéeIncluded in your stay
  • Dinner at the main restaurant

    Dinner is one of the defining moments of the stay here, to the extent that we recommend booking it as soon as the reservation is confirmed. In a hushed setting, the meal extends Nikko’s sense of retreat and balance. After a day of discovery or walking, returning to a table already secured allows the evening to unfold with real continuity and without logistical distraction.

    Notre conseil ConciergeReservation required
  • Personalised wellbeing pause

    In such a calming environment, setting aside time for wellbeing feels especially meaningful. Whether through a treatment, a period of rest or a quiet pause after an outing, this experience supports the natural rhythm of the place. It is particularly suited to travellers wishing to balance exploration of the destination with deeper recovery.

    Reservation required
  • A day between culture and landscape

    One of the greatest pleasures of staying in Nikko lies in alternating cultural discovery with immersion in nature. From the hotel, it is easy to imagine a day shaped with flexibility, between visits, scenic drives and returns to calm. This way of experiencing the destination, without haste, perfectly matches the spirit of the property.

    Included in your stay
  • A calm return at day’s end

    After visits or walks, returning to the hotel is part of the experience in itself. Guests find a carefully prepared room, a hushed atmosphere and the rare sensation that everything has finally slowed down. It is a discreet but essential luxury: ending the day in a setting that feels ordered, quiet and genuinely restorative.

    Included in your stay
  • A stay shaped by the concierge

    To make the most of Nikko, the right organisation makes all the difference. The concierge can help give shape to the stay, whether by refining timings, suggesting the right pace or simplifying logistics. This is not a theatrical experience, but it can transform the journey in very practical ways, making it smoother, calmer and better aligned with personal preferences.

    Idéal pour un premier séjourIncluded in your stay

Restaurants & bars

1 on-site dining venue.

  • Lakehouse - Bar

    Bar

In the press

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: 2482 Chūgūshi, Nikko, Tochigi 321-1661, Japon

View on the map

Official website

Google listing

Guest reviews

4.4 / 5 · 1,273 reviews

5/5Jack L

Coming from Park Hyatt, our expectations were high and the Ritz Nikko didn’t disappoint. The room was clean and large. The breakfast was great. They included a nice continental bar with milk, juices and cereals free…

5/5Janna Ah

Despite that its american chain they preserved japanese hospitality 🙏🏽🙂‍↕️🤍 this ine and Ritz in Okinawa are my favorites! Everything was perfect! And mattress (!!!!!!) so good! I slept very well here! I wish they…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 7 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Nikko Natural Science MuseumMuseum

    213 m · 3 min walk

    Museum three minutes' walk away, dedicated to natural sciences and the region's biodiversity.

    Practical information

    The concierge’s wordA 3-minute walk away, it’s a calm stop if you want to better understand the region’s natural sciences and biodiversity before heading back out in Nikko.

  • Kegon Waterfalls Free Observation DeckObservation deck

    520 m · 6 min walk

    Observation deck a six-minute walk away, providing a panoramic view of Kegon Falls.

    Practical information

    The concierge’s wordA 6-minute walk away, this viewpoint is ideal for a panoramic break over Kegon Falls, especially if you want a short outing.

  • Kegon Falls Observation Deck (elevator fee applies)Observation deck

    566 m · 7 min walk

    Observation deck a seven-minute walk away, providing a panoramic view of Kegon Falls.

    Practical information

    The concierge’s wordFor a nature break 7 minutes away on foot, this viewpoint is ideal when you want to take in Kegon Falls at a glance.

  • Chūzen-jiTourist attraction

    984 m · 12 min walk

    Buddhist temple located 984 meters away, providing insight into Japanese spiritual culture.

    Practical information

    The concierge’s wordFor a calming break in Nikko, Chūzen-ji offers a lovely glimpse into Japanese spiritual culture, ideal between sightseeing stops.

  • Nikkō Futarasan-jinja ChūgūshiTourist attraction

    1.0 km · 12 min walk

    Shinto shrine located 1033 meters away, providing an insight into Japanese culture.

    Practical information

    The concierge’s wordFor a peaceful cultural break, head to Nikkō Futarasan-jinja Chūgūshi and enjoy its elevated setting for an immersion in Japanese culture.

  • 中禅寺湖畔Tourist attraction

    1.1 km · 14 min walk

    Tourist attraction located 1.1 km away, providing a natural setting ideal for relaxation and exploration.

    Practical information

    The concierge’s wordFor a nature break around Nikko, 中禅寺湖畔 is well suited to a relaxing moment of discovery, ideal during the day.

  • Akechidaira RopewayTourist attraction

    1.5 km · 18 min walk

    Akechidaira Ropeway, a cable car providing panoramic views of the Nikko area.

    Practical information

    The concierge’s wordFor a panoramic break over the Nikko area, Akechidaira Ropeway works especially well when the day is clear.

  • Nihonryoseirui Research InstituteAquarium

    1.5 km · 18 min walk

    Research institute 1.5 km away, focused on the study of aquatic organisms and their environment.

    Practical information

    The concierge’s wordFor a calm break in Nikko, this place devoted to aquatic organisms suits a curious daytime visit, whether on your own or as a pair.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Kegon WaterfallsNational park

    379 m · 5 min walk

    Kegon Waterfalls, a natural site just five minutes' walk away, offering a spectacular view of the waterfalls and surrounding nature.

    Practical information

    The concierge’s wordFor a nature break without going far, head to Kegon Waterfalls, a 5-minute walk away, especially if you’re craving a breath of fresh air.

  • British Embassy Villa Memorial ParkPark

    1.7 km · 20 min walk

    Park to visit, providing a space for relaxation and walking in a natural setting.

    Practical information

    The concierge’s wordFor a quiet break in Nikko, British Embassy Villa Memorial Park is well suited to a gentle stroll or a relaxing moment surrounded by nature.

  • Italian Embassy Villa Memorial ParkPark

    1.8 km · 3 min by car

    Park located 1839 meters away, providing a green space suitable for relaxation and walks.

    Practical information

    The concierge’s wordFor a green break in Nikko, this park is well suited to a quiet stroll or a relaxing moment.

  • Chutes RyūzuNational park

    4.6 km · 8 min by car

    Ryūzu Falls, a natural site offering a picturesque view of the waterfalls in the national park.

    Practical information

    The concierge’s wordFor a nature break in Nikko, Ryūzu Falls offers picturesque waterfall views, ideal when you want to step away from the city's pace for a while.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Nikko?

    Standard check-in begins at 3 PM and check-out is until 12 PM, according to the conditions set by the hotel.

  • Can I check in early?

    Early check-in may be offered depending on room availability; it is recommended to request it in advance.

  • Does the hotel offer late check-out at The Ritz-Carlton Nikko?

    Late check-out may sometimes be granted, subject to availability and possibly additional fees.

  • Can I arrive late in the evening at The Ritz-Carlton Nikko?

    The hotel has a 24-hour reception for late arrivals and assistance during the night.

Location & Access

  • Does the hotel have parking?

    The hotel has a private on-site parking facility, which is paid, with the option to charge electric vehicles.

  • Where is The Ritz-Carlton Nikko located in relation to Lake Chuzenji?

    The establishment is located on the shores of Lake Chuzenji, in the Chugushi area of Nikko, in the heart of the national park.

  • How do I get to The Ritz-Carlton Nikko from Nikko Station?

    The hotel is accessible by train to Nikko, then by bus or taxi heading towards Lake Chuzenji from the station.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and Tokyo Narita Airport is approximately 208 to 209 km, depending on the route taken.

  • Are airport transfers offered?

    Airport transfers are offered in the form of a limousine service for an additional fee and with prior reservation.

  • Was The Ritz-Carlton Nikko previously another establishment before becoming a hotel?

    The Ritz-Carlton Nikko occupies a contemporary building designed as a lakeside resort, and is not a rehabilitation of a historic palace.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free throughout the hotel, including in the rooms and common areas.

  • What type of rooms and views does The Ritz-Carlton Nikko offer?

    The rooms are spacious, decorated in a contemporary Japanese style, with views of Lake Chuzenji or Mount Nantai depending on the category.

  • What amenities can be found in the rooms at The Ritz-Carlton Nikko?

    The rooms generally feature a modern bathroom, a television, a minibar, a safe, and a seating area.

  • Does the hotel offer non-smoking rooms at The Ritz-Carlton Nikko?

    Non-smoking rooms are available, with temperature control and premium bedding.

Billing & Policies

  • How much does a night at The Ritz-Carlton Nikko cost on average?

    Nightly rates vary depending on the season and room category; it is advisable to check updated prices with booking channels.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the rate booked and the booking channel; the conditions are stated at the time of booking.

  • Are there any local taxes to pay?

    Are there any local taxes to pay? Please contact the concierge to confirm the day's policies.

  • Is parking at The Ritz-Carlton Nikko paid and what is the rate?

    Parking fees are charged separately, approximately 3,000 JPY per day, with additional charges for certain services such as the limousine.

  • How are payments and customer data secured at The Ritz-Carlton Nikko?

    Personal data and payments are managed according to international standards for luxury hotels, with secure procedures.

  • How can I find the best prices for staying at The Ritz-Carlton Nikko?

    For dynamic rates and promotional offers, it is advisable to regularly check prices on booking platforms or directly.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in the form of a continental breakfast with Japanese or Western options in the dedicated restaurant.

  • Is breakfast free at The Ritz-Carlton Nikko?

    In some special offers, a daily breakfast for two may be included, but it is not systematically free for all bookings.

  • What restaurants are available on-site at The Ritz-Carlton Nikko?

    The hotel has two main restaurants, a Japanese restaurant and the Lakehouse, offering Italian and European cuisine.

  • Is there a bar or lounge at The Ritz-Carlton Nikko?

    A bar lounge in the lobby and a café are available for drinks, snacks, and relaxation.

Activities & Leisure

  • Does The Ritz-Carlton Nikko have a gym for guests?

    The hotel has a gym accessible to guests, equipped with modern fitness equipment.

  • What outdoor activities are possible from The Ritz-Carlton Nikko?

    The hotel offers activities around Lake Chuzenji and the national park, such as walks, hikes, and nature explorations.

  • Does the hotel organise cultural visits to the shrines of Nikko?

    Cultural experiences related to Nikko, such as visits to shrines and temples, can be arranged through the concierge.

  • What makes The Ritz-Carlton Nikko unique and luxurious compared to other hotels?

    The luxury of The Ritz-Carlton Nikko is reflected in its lakeside location, personalised service, onsens, and high-end restaurants.

Spa & Wellness

  • What are the access hours for the hot spring baths at The Ritz-Carlton Nikko?

    The hotel features indoor and outdoor hot spring baths, generally open from 5:30 AM to 11 PM.

  • Does the hotel have a spa with massages and treatments?

    A spa offering massages and body treatments is available, with reservations recommended to secure desired time slots.

  • Does the hotel have a swimming pool?

    The hotel has a swimming pool? Please contact the concierge to confirm the day's arrangements.

  • What is special about the onsens and hot springs at The Ritz-Carlton Nikko?

    Indoor hot spring baths and outdoor onsens are available, using water at approximately 79 °C at the source.

Included Services

  • What services are included in certain special offers at The Ritz-Carlton Nikko?

    Offers may include complimentary breakfast, parking, and transfers between the hotel and Tokyo or the airports, depending on the chosen package.

  • What concierge services are offered by The Ritz-Carlton Nikko?

    A concierge and ticketing service is available to arrange transport, excursions, and activities.

  • Does the hotel offer a car rental service?

    A car rental service is offered by the hotel to facilitate travel in the area.

  • What basic services are included for all guests at The Ritz-Carlton Nikko?

    Free Wi-Fi, 24-hour reception service, and access to common areas are part of the standard services for guests.

Family & Kids

  • Is the hotel suitable for family stays with children?

    Family rooms are available, and baby cots or extra beds can be provided, with additional charges payable on site.

  • How are baby cots or extra beds charged at The Ritz-Carlton Nikko?

    Charges for baby cots and extra beds are not included in the total reservation amount and are paid directly to the hotel.

  • What family activities are available near The Ritz-Carlton Nikko?

    Activities around the lake and walks in the national park are well-suited for families seeking nature and tranquility.

Pets

  • Are pets allowed at The Ritz-Carlton Nikko?

    Are pets allowed at The Ritz-Carlton Nikko? Please contact the concierge to confirm the day's policies.

  • Does the hotel offer specific services for pets, such as beds or bowls?

    Please contact the concierge to confirm the day's policies.

  • Are there size or number restrictions for pets at The Ritz-Carlton Nikko?

    Please contact the concierge to confirm the day's policies.

Accessibility

  • Is The Ritz-Carlton Nikko accessible for people with reduced mobility?

    The establishment has elevators and some accessible rooms; detailed information is available upon request.

  • How can I obtain details about accessible rooms at The Ritz-Carlton Nikko?

    For specific features of accessible rooms and common areas, it is recommended to contact the hotel directly.

  • Does the hotel offer special services for guests with disabilities?

    Specific accommodations and services may be offered to guests with disabilities, upon prior request.

Sustainability

  • Does The Ritz-Carlton Nikko implement eco-friendly practices in the management of the hotel?

    Contact the concierge to confirm the arrangements of the day.

  • Does the hotel offer options for reducing plastics and recycling for guests?

    Contact the concierge to confirm the arrangements of the day.

  • Are there programs to reduce water and energy consumption at The Ritz-Carlton Nikko?

    Contact the concierge to confirm the arrangements of the day.

The Concierge answers — The Ritz-Carlton Nikko

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between The Ritz-Carlton Nikko and Tokyo Haneda or Narita airport?

    The concierge can organise a private car transfer between The Ritz-Carlton Nikko and Tokyo or the airports, with a driver, upon prior reservation and at an additional cost.

  • Can the concierge assist me with buses and taxis between Nikko station and the hotel by Lake Chuzenji?

    The concierge can provide bus schedules between Nikko station and Lake Chuzenji and book a taxi for arrival or departure.

  • Is it possible to book a chauffeur-driven car for the day departing from The Ritz-Carlton Nikko?

    The concierge can book a limousine or a vehicle with a driver for a day of sightseeing in Nikko and its surroundings.

  • Can you advise me on the best train route to reach The Ritz-Carlton Nikko from Tokyo?

    The concierge can recommend the best train routes from Tokyo to Nikko and connections with local buses.

  • Can the concierge book my return train or bus tickets from Nikko?

    The concierge can assist in booking train or bus tickets and checking schedules according to your flight or check-out time.

Restaurant Reservations

  • Can you reserve a table at the Japanese Restaurant by The Ritz-Carlton, Nikko for dinner?

    Reservations are made through the concierge, who can confirm a time for the Japanese Restaurant or the Lakehouse according to your preferences.

  • Is it possible to plan a romantic dinner at the Lakehouse with a special menu?

    The concierge can arrange a special lunch or dinner at the Lakehouse with a view of the garden or the lake, taking into account your dietary restrictions.

  • Can you help me book an afternoon tea at The Ritz-Carlton Nikko?

    The concierge can provide information about the afternoon tea served at the hotel and reserve a suitable time slot for your schedule.

  • Can the concierge book a local restaurant outside the hotel to discover Nikko's cuisine?

    The concierge can recommend and reserve traditional Japanese restaurants in the village of Chuzenji or in central Nikko.

Spa Bookings

  • How can I book a massage at the spa of The Ritz-Carlton Nikko?

    Reservations are made through the concierge for massages, facials, and private access to the hot spring baths, subject to availability.

  • Can you organise a personalised onsen experience in the hotel's hot spring baths?

    The concierge can arrange an onsen slot, explain the customs, and schedule timings if travelling as a couple or family.

  • Is it possible to plan a complete wellness stay at The Ritz-Carlton Nikko spa?

    The concierge can assist in creating a multi-day wellness programme, combining spa treatments, yoga, or meditation.

Excursions & Cultural Visits

  • Can you book a private guided tour of the Nikko shrines?

    The concierge can organise a guided tour of the Nikko shrines, including Toshogu, with an English or French-speaking guide subject to availability.

  • Can the concierge organise an excursion around Lake Chuzenji from the hotel?

    The concierge can propose an itinerary around Lake Chuzenji and Kegon Falls, including transport and scenic stops.

  • Is it possible to book a guided hike in Nikko National Park?

    The concierge can recommend hikes in Nikko National Park and arrange a mountain guide if desired.

Special Occasions

  • Can you organise an in-room surprise for a wedding anniversary?

    The concierge can prepare a romantic in-room decoration, with flowers, champagne, and pastries, for an anniversary or honeymoon.

  • Can the concierge help me organise a marriage proposal by Lake Chuzenji?

    The concierge can assist in planning a discreet marriage proposal, coordinating the location, photographer, and setup.

  • Is it possible to order a personalised birthday cake at the hotel?

    The concierge can arrange a personalised cake and a small private ceremony in a lounge or restaurant.

Shopping & Luxury Services

  • Can you tell me where to buy Nikko crafts and luxury gifts near the hotel?

    The concierge can direct to high-end souvenir shops, local crafts, and arrange a tax refund if applicable.

  • Can the concierge recommend luxury boutiques in Tokyo for a shopping stop before or after the stay?

    The concierge can recommend high-end brand boutiques in Tokyo and arrange transport from Nikko.

Family Activities

  • Can you recommend activities for a family with children staying at The Ritz-Carlton Nikko?

    The concierge can suggest child-friendly activities, such as walks around the lake, short visits to temples, and cultural workshops.

  • Is it possible to prepare a family picnic by Lake Chuzenji?

    The concierge can arrange a picnic by the lake, complete with a meal basket and blanket, depending on the weather and season.

Personalized Experiences

  • Can you organise a private photo shoot in the hotel and in Nikko?

    The concierge can coordinate a professional photo session in the hotel and around the lake, taking into account the best lighting.

  • Can the concierge create a personalised itinerary for a 1 night 2 days stay at The Ritz-Carlton Nikko?

    The concierge can create a tailored programme combining gastronomy, spa, cultural visits, and nature, based on your interests.

  • Is it possible to book specific experiences according to the season, such as autumn leaves in Nikko?

    The concierge can organise seasonal experiences, such as viewing red maples in autumn or snow in winter, with guides and transport.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

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