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5★ · Mexico City

The Ritz-Carlton Mexico City

Av. P.º de la Reforma 509, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexique, Mexico City

4.74.7/52,133 reviews · Google rating
  • In the heart of Mexico City
  • Close to the city's main attractions
  • Blend of modern luxury and Mexican traditions
  • Suited to couples, families and business travellers

Hotel 5-star in Mexico City, Mexico, in the heart of the city, featuring 24-hour concierge, sunrise over Chapultepec and mezcal tasting.

Where is The Ritz-Carlton Mexico City located, and what can you reach on foot nearby?

The hotel is set in the heart of Mexico City, making it practical for both sightseeing and business appointments.

On foot, you can easily reach Estela de Luz, Chapultepec Castle, the Ángel de la Independencia and the National Museum of Anthropology.

How much does a stay at The Ritz-Carlton Mexico City cost?

Rates vary according to the season, your travel dates and the room category selected.

For an accurate budget, check your exact dates or ask the Concierge to guide you towards the most suitable option.

Does The Ritz-Carlton Mexico City have a spa and on-site dining?

Yes, the hotel has a spa, a restaurant, a bar and breakfast service.

For dining or drinks, you will find Samos Sabores Míos and Carlotta Reforma, with 38th-floor views at the bar.

A word from the Concierge

The Ritz-Carlton Mexico City through the Concierge's eyes

The Ritz-Carlton Mexico City is located in the heart of the Mexican capital. This 5★ hotel offers an elegant setting, perfect for travelers seeking comfort. Close to major attractions, it allows easy exploration of the local culture. The property is known for its exceptional service and refined atmosphere, typical of the Ritz-Carlton brand. What distinguishes this hotel is its warm and welcoming ambiance. Guests appreciate the blend of modern luxury and Mexican traditions. The attentive staff ensures each stay is memorable. Travelers should know that this hotel suits both couples and business travelers. Families also find suitable services here. The proximity to public transport makes accessing tourist sites easy. Depending on the season, the city offers various activities and cultural events. _My tip from the Concierge:_ book a guided city tour to uncover hidden gems and avoid long lines.

Why choose The Ritz-Carlton Mexico City?

The Ritz-Carlton Mexico City is an exceptional address in Mexico City, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Mexico City
  • Close to the city's main attractions
  • Blend of modern luxury and Mexican traditions
  • Suited to couples, families and business travellers

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with a View over the City

    Beginning the day in a grand urban hotel in the heart of Mexico City immediately changes the tone of a stay. Breakfast served in an elegant setting allows guests to establish the day’s rhythm before heading out to explore the capital or moving into meetings. It is especially valued by couples and business travellers alike as a calm moment to read the city, plan the day and enjoy a pause before the intensity outside.

    IncontournableIncluded in your stay
  • Tailored Concierge Planning for Mexico City

    One of the most valuable experiences in a city as vast as Mexico City is being guided with judgement. With a concierge available around the clock, it becomes easier to organise a coherent day, secure a restaurant reservation, plan a guided visit or optimise movements according to personal interests. It is discreet assistance, yet decisive in turning a dense stay into a fluid and rewarding itinerary.

    Sur mesureReservation required
  • Wellness Pause after a Day in the City

    After the contrasts and energy of Mexico City, taking time for wellness at the hotel helps restore balance to the stay. This experience is especially suited to travellers alternating sightseeing, meetings and long days. Whether through a treatment, a moment of relaxation or simply a return to calm in a refined environment, the aim is to recover an inner rhythm before the evening or the night.

    Reservation required
  • Family Stay in the Heart of Mexico City

    The hotel lends itself well to a family stay thanks to its central position and the clarity of its services. This experience is about organising the city in sequences, alternating cultural discoveries, rest and simplified logistics. Round-the-clock reception, luggage storage and team support make it easier to approach Mexico City with greater peace of mind, even when family members travel at different rhythms.

    FamilleReservation required
  • Urban Romantic Escape

    For a stay for two, The Ritz-Carlton Mexico City provides an elegant base from which to shape a refined city escape. The experience rests on a balance between exploration and retreat: a calm start to the day, time spent in cultural districts or along the capital’s major avenues, then a return to the hotel for quiet, comfort and attentive service. It is a contemporary way to experience Mexico City as a couple, without haste.

    CouplesIncluded in your stay
  • Stress-Free Late Arrival or Early Departure

    In an international metropolis, flight schedules often impose an irregular rhythm. This experience highlights what great urban hotels do best: ensuring continuity of service at any hour. A 24-hour front desk, wake-up service, luggage storage and practical assistance make transition times far smoother, whether for a late-night arrival, a very early departure or a day that needs to be optimised between two schedules.

    Included in your stay

Restaurants & bars

2 on-site dining venues.

  • Samos Sabores Míos

    Restaurant

    Highlights

    • Mexican
    • menus are inspired by each corner of Mexico
    Practical information

    The concierge’s wordAt Samos Sabores Míos, let yourself be guided across Mexico: the menu draws inspiration from every region of the country.

  • Carlotta Reforma

    Bar

    Highlights

    • International
    • the visual element and its iconic views from the 38th floor
    Practical information

    The concierge’s wordFor a drink with real wow factor, head to Carlotta Reforma: the international angle matters, but the iconic 38th-floor views steal the show.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 29 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome (150 € fee).

There is a $150 USD + taxes non-refundable cleaning fee per stay up to 5 days.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: Av. P.º de la Reforma 509, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexique

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 2,133 reviews

5/5Sluri Kane

Visited Samo's restaurant and it was fantastic 👌. Its on 38th floor which makes the views attractive for its guests. We didn't sit outside because it was too warm but sitting along the window felt just as good…

5/5Mario Mowatt

Our stay at The Ritz-Carlton, Mexico City was absolutely extraordinary and easily one of the best hotel experiences we’ve had anywhere in the world. From the moment we arrived, the level of service was impeccable—warm…

2/5Francisco B

This is a review for the spa. They cancelled my reservation without letting me know until I was on my way. I had booked two 90 minute massages, hydra facials, and scrubs, in a packGe that included wine and snacks. They…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Estela de LuzMonument

    120 m · 1 min walk

    Monument just one minute's walk away, symbolizing the struggle for freedom and democracy in Mexico.

    Practical information

    The concierge’s wordA 1-minute walk away, Estela de Luz makes a meaningful short pause if you’re in the mood to reflect on freedom and democracy.

  • Château de ChapultepecTourist attraction

    762 m · 9 min walk

    Chapultepec Castle, a tourist site an nine-minute walk away, offering panoramic views of the city.

    Practical information

    The concierge’s wordFor a scenic break, head to Chapultepec Castle, a 9-minute walk away, especially when you feel like taking in the city from above.

  • Ángel de la IndependenciaTourist attraction

    910 m · 11 min walk

    Tourist site located 910 meters away, known for its architecture and historical significance.

    Practical information

    The concierge’s wordFor an urban break, head to Ángel de la Independencia if you're in the mood for architecture and a historic landmark in the heart of Mexico City.

  • Musée national d'anthropologieMuseum

    1.1 km · 14 min walk

    Museum 1,124 meters away, showcasing collections on pre-Columbian civilizations of Mexico.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, this museum sheds light on Mexico’s pre-Columbian civilizations with collections suited to an unhurried visit.

  • Chapultepec ZooZoo

    1.4 km · 17 min walk

    Zoo a fourteen-minute walk away, housing a variety of animals in a natural setting.

    Practical information

    The concierge’s wordA 14-minute walk away, Chapultepec Zoo offers a nature-filled break with a wide variety of animals, ideal for a daytime stroll.

  • Auditorio NacionalTourist attraction

    2.0 km · 3 min by car

    Auditorium two kilometers away, venue for cultural events and concerts.

    Practical information

    The concierge’s wordFor an evening cultural break, Auditorio Nacional is a lovely option if you’re in the mood for a concert or event in Mexico City.

  • Papalote Museo del NiñoMuseum

    2.4 km · 4 min by car

    Museum 2.4 km away, dedicated to children's education and interaction with science and culture.

    Practical information

    The concierge’s wordIf you're traveling with family, Papalote Museo del Niño offers a playful break around science and culture designed for children.

  • Monument à la RévolutionMonument

    2.6 km · 4 min by car

    Monument to the Revolution, an iconic structure in the city, located 2.5 km away.

    Practical information

    The concierge’s wordFor an urban break in Mexico City, head to Monumento a la Revolución, an iconic landmark that works well as part of a stroll.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Glorieta de los InsurgentesPark

    1.3 km · 16 min walk

    Urban park located 1344 meters away, providing a green space to relax and enjoy nature in the city.

    Practical information

    The concierge’s wordIf you're after a green break in the city, this urban park makes an easy pause to catch your breath between plans.

  • ChapultepecPark

    1.5 km · 18 min walk

    Park located 1523 meters away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordIdeal for a green break in Mexico City, especially if you feel like slowing down for a while and enjoying nature.

  • Parc MexicoPark

    1.5 km · 18 min walk

    Mexico Park, a green space suitable for relaxation and outdoor activities.

    Practical information

    The concierge’s wordParc Mexico is an easy pause between plans, especially if you’re in the mood for some time outdoors without straying far from the city.

  • Constitution PlazaSquare

    4.6 km · 8 min by car

    Public square 4.5 kilometers away, often used for events and gatherings.

    Practical information

    The concierge’s wordIf you want to catch the rhythm of Mexico City, make a stop at Constitution Plaza, a public square often animated by events and gatherings.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Mexico City?

    Check-in is generally available from 3:00 PM and check-out must be done by 12:00 PM, subject to the hotel's policies.

  • Does the hotel have parking?

    Yes, the hotel has on-site parking operated by an independent company, with valet service and daily charges applicable.

  • Can I check in early?

    Early check-in is often possible, subject to availability at the time of arrival and sometimes with additional fees.

  • Can a late check-out be requested at the Ritz-Carlton Mexico City?

    A late check-out may be granted based on availability on the day and may incur additional charges depending on the requested time.

  • Is the reception at The Ritz-Carlton Mexico City open 24 hours?

    The reception provides 24-hour service, allowing for late arrivals and assistance at any time during the stay.

  • Are airport transfers offered?

    Private transfers to or from the airport can be arranged by the hotel upon prior request, with pricing depending on the type of vehicle.

Location & Access

  • Where is The Ritz-Carlton Mexico City located in the city?

    The hotel is located at Avenida Paseo de la Reforma 509, in the Cuauhtémoc neighbourhood, overlooking Chapultepec Park, in the heart of Mexico City.

  • What is the distance between the hotel and the airport?

    The establishment is approximately 12 to 15 km from Benito Juárez International Airport, which is about 15 to 30 minutes by car depending on traffic.

  • Which metro stations are near The Ritz-Carlton Mexico City?

    The nearest metro stations include Chapultepec and Sevilla, both accessible within a few minutes' walk from the hotel.

  • Is the hotel close to the main tourist sites in Mexico City?

    The hotel overlooks Chapultepec Park and is within walking distance of landmarks such as the Angel of Independence on Paseo de la Reforma.

  • Are there convenient transport options from the hotel to get around the city?

    Taxis, ride-hailing services, and private car services are easily accessible in front of the hotel for getting around Mexico City.

Rooms & Amenities

  • What types of rooms are available at the Ritz-Carlton Mexico City?

    The hotel offers luxury rooms and suites located on the higher floors of the building, with views of the city or Chapultepec Park, equipped with private bathrooms and premium bedding.

  • What amenities can be found in the hotel rooms?

    The rooms are generally equipped with a television, safe, minibar, luxury bath products, and premium bedding, with room service available.

  • How many rooms or suites does The Ritz-Carlton Mexico City have?

    The establishment has over 100 rooms and suites, spread across several high floors, offering a panoramic view of Mexico City.

  • Are the rooms at the Ritz-Carlton Mexico City well soundproofed and air-conditioned?

    The rooms generally have heating and comfort services, with specific details varying according to the selected category.

  • Does the hotel offer Club floors or services for premium rooms?

    Some categories of rooms offer access to premium spaces or services, with additional benefits depending on the reservation made.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is generally available for free throughout the hotel, including in the rooms, for guests staying on-site.

  • What services and amenities are included for guests (pool, fitness, etc.)?

    The establishment has a modern gym and an indoor pool, access to which is generally reserved for hotel guests.

  • What basic services are included in the room rate?

    A classic concierge service, 24-hour reception, housekeeping, and sometimes breakfast may be included or offered at an additional charge depending on the rate booked.

  • Does the hotel offer laundry or dry cleaning services for guests?

    A laundry and dry cleaning service is offered, with charges applied per item or per service, upon request.

  • Do guests have free access to high-speed Internet and the gym?

    Access to high-speed internet and the use of the gym are generally included at no additional cost for residents.

Dining

  • What type of breakfast is offered?

    Breakfast is served as à la carte or prepared on demand at the Samos Sabores Míos restaurant, often with an additional charge depending on the type of rate booked.

  • What is the name of the fine dining restaurant at The Ritz-Carlton Mexico City?

    The hotel's main restaurant is called Samos Sabores Míos and serves breakfast, brunch, lunch, and dinner in a panoramic setting.

  • What other dining services are available at the hotel (bar, room service)?

    In addition to the restaurant, the hotel has a bar and a 24-hour room service available for guests.

  • Is breakfast at the Ritz-Carlton Mexico City included in the room rate?

    Breakfast charges may be applied as an additional fee per person, at a variable amount depending on the menu and season.

  • Are the hotel's restaurants considered high-end in terms of pricing?

    Meal prices at the hotel's restaurant are positioned in a high-end segment, reflecting the level of service and the view.

Spa & Wellness

  • Does the hotel have a spa and massage services?

    The hotel's spa offers massages and a range of wellness treatments, often by appointment, in a space dedicated to guests.

  • Does the hotel have a swimming pool?

    An indoor pool is accessible to guests, usually in addition to a well-equipped fitness area.

  • Is there a gym or fitness centre at the Ritz-Carlton Mexico City?

    The gym is equipped with modern cardio and weight training machines and can be accessible early in the morning until evening, even 24 hours a day.

  • How do I book a spa treatment during my stay at the hotel?

    Wellness treatments can be booked through the concierge or the spa, with varying time slots and durations according to the treatment menu.

  • Are there packages that include accommodation and spa treatments at the Ritz-Carlton Mexico City?

    Some packages or special offers may include spa or wellness credits to be used during the stay, depending on the promotion chosen.

Activities & Leisure

  • What activities can be done near The Ritz-Carlton Mexico City?

    The hotel's location allows easy access to Chapultepec Park, museums, and the monuments on Reforma for cultural and leisure activities.

  • Does the hotel organise activities or experiences for guests on-site?

    The hotel may offer a fitness centre, an indoor pool, and sometimes local activity or experience programmes for guests.

  • Is the location of the Ritz-Carlton Mexico City suitable for exploring the city on foot?

    The location on Paseo de la Reforma is appreciated for walking, jogging, and quick access to the city's lively areas.

  • Can we rent a car or book excursions directly from the hotel?

    Car rental or chauffeur services may be offered through the hotel to explore the more distant surroundings.

Family & Kids

  • Is The Ritz-Carlton Mexico City suitable for a family stay with children?

    The hotel's environment and services are suitable for families, with spacious rooms and easy access to Chapultepec Park and its attractions.

  • Does the hotel provide baby cots or extra beds for children?

    Baby cots or extra beds can be provided upon request, subject to availability and possibly with additional charges.

  • Is there a babysitting or childcare service at the Ritz-Carlton Mexico City?

    Some childcare services can be arranged by the hotel through external providers, depending on availability and at an additional cost.

  • Can we book connecting rooms for a large family?

    Family or connecting rooms may be available for booking to comfortably accommodate multiple guests.

Pets

  • Are pets allowed at The Ritz-Carlton Mexico City?

    Pets are allowed at the Ritz-Carlton Mexico City, subject to a non-refundable cleaning fee per stay and a maximum of two pets per room.

Billing & Policies

  • Are there any occupancy taxes to pay?

    An occupancy tax or local fees may be added to the bill, depending on the regulations in force in Mexico City.

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked: some flexible rates allow free cancellation up to a certain date, while others are non-refundable.

  • What payment methods are accepted at the Ritz-Carlton Mexico City?

    Most international credit cards are accepted, and payment may be requested upon arrival or departure depending on the rate conditions.

  • What additional fees should be expected on top of the room price?

    Additional fees may apply for parking, pets, breakfast, the spa, or transport services, in addition to the room rate.

Accessibility

  • Is the hotel accessible for people with reduced mobility?

    The establishment has elevators, accessible common areas, and offers adapted rooms for people with reduced mobility, with specific equipment available upon request.

  • What facilities are available for wheelchair users or guests with disabilities?

    Adapted rooms, accessible common areas, and the welcome of assistance dogs are provided for guests with specific needs.

  • Are guide dogs or assistance animals accepted at the Ritz-Carlton Mexico City?

    Assistance dogs are accepted at no additional charge and without documentation, in accordance with the hotel's policy.

Sustainability

  • Does the Ritz-Carlton Mexico City implement actions for sustainable development?

    The hotel implements certain sustainability practices, such as reducing single-use plastics and internal environmental initiatives, according to brand standards.

  • What ecological measures are applied within the hotel (energy, water, waste)?

    Programs may include responsible management of water and energy, as well as local partnerships, with details provided by the hotel upon request.

  • Does the hotel offer sustainable alternatives to single-use plastics in the rooms?

    Bath products and certain services are gradually being adapted to reduce environmental impact while maintaining the level of luxury.

The Concierge answers — The Ritz-Carlton Mexico City

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Mexico City airport and The Ritz-Carlton Mexico City?

    The concierge can organise a private or luxury car transfer to or from Mexico City International Airport, with personalised welcome according to your flight schedule.

  • Is it possible to book a private driver by the hour during my stay at The Ritz-Carlton Mexico City?

    The concierge can book a private driver at your disposal for a few hours or for the day for your appointments in the city or visits.

  • Can you arrange round-trip transportation from the hotel to the Teotihuacan pyramids?

    The concierge can recommend the best route and book a taxi or car service to Teotihuacan, with waiting on site if desired.

  • Can the concierge help me arrange a helicopter transfer to or from Mexico City?

    The concierge can coordinate a helicopter ride from a nearby heliport and a land transfer to the hotel.

  • Can you book secure taxis for my night-time travels in Mexico City?

    It is recommended to contact the concierge for the booking of trusted taxis or ride-hailing services in the evening from the hotel.

Restaurant Reservations

  • Can you reserve a table with a view at Samos Sabores Míos within The Ritz-Carlton Mexico City?

    The concierge can reserve a table with a view at Samos Sabores Míos, the hotel restaurant, for breakfast, brunch, lunch, or dinner.

  • Can we ask you to book renowned fine dining restaurants in Polanco or Roma?

    The concierge can secure tables at fine dining restaurants in Polanco, Roma, or Condesa, including for last-minute dinners subject to availability.

  • Is it possible to organise a private or semi-private dinner at the hotel restaurant?

    The concierge can organise a private or semi-private dinner inside the hotel restaurant for a small group or a special occasion.

Spa Bookings

  • How do I book a treatment or massage at The Ritz-Carlton Mexico City spa?

    Reservations are made through the concierge, who can offer time slots, therapists, and types of treatments tailored to your needs.

  • Can you arrange a partial privatisation of the spa for a group or a special occasion?

    The concierge can privatise certain areas of the spa, subject to availability, for celebrations such as birthdays, hen parties, or couple moments.

  • Can the concierge create a personalised wellness journey including spa, pool, and light dining?

    It is recommended to contact the concierge to organise a customised wellness ritual including massage, pool access, and a gourmet break.

Excursions & Cultural Visits

  • Can you organise private guided tours of the main museums in Mexico City?

    The concierge can book private French or English-speaking guides to visit the historic centre, the Anthropology Museum, or Frida Kahlo.

  • Is it possible to organise a trip to Xochimilco with transport from the hotel?

    The concierge can arrange boat excursions to Xochimilco with private transport, meals, and traditional music if desired.

  • Can you propose a personalised cultural programme for a full day in Mexico City?

    The concierge can create a customised cultural itinerary including neighbourhoods, galleries, and monuments based on your interests.

Special Occasions

  • Is it possible to prepare a birthday surprise in the room upon my arrival at the Ritz-Carlton Mexico City?

    The concierge can organise floral decoration, cake, champagne, and room or restaurant setup to celebrate a birthday.

  • Can you help me organise a romantic marriage proposal at the hotel or nearby?

    The concierge can coordinate a marriage proposal with a private location, special menu, music, and photographer, according to your wishes.

  • Can the concierge arrange an in-room makeup and hairstyling service for a gala evening?

    The concierge can arrange for a stylist, makeup artist, and hairdresser in the room before an event or gala in the city.

Shopping & Luxury Services

  • Can you recommend the best luxury shopping addresses near The Ritz-Carlton Mexico City?

    The concierge can recommend luxury boutiques on Paseo de la Reforma and Polanco and suggest a customised shopping itinerary.

  • Is it possible to book a personal shopper to explore designer boutiques in Mexico City?

    The concierge can arrange a personal shopping session in select high-end boutiques, by appointment, with transfer from the hotel.

  • Can you recommend a tailor or quick alteration service near the hotel?

    The concierge can assist in finding a tailor or express alteration service for suits and dresses before an event.

Family Activities

  • Can you recommend activities and visits suitable for families with children near the hotel?

    The concierge can suggest child-friendly activities around Chapultepec, as well as guided family tours.

  • Is it possible to rent a stroller or a car seat for the duration of the stay?

    The concierge can arrange for the rental of strollers or car seats through external providers, subject to availability.

Personalized Experiences

  • Can you organise a private food tour to discover contemporary and street Mexican cuisine?

    The concierge can create a customised food tour including restaurants, markets, and tastings of Mexican specialities.

  • Is it possible to book a professional photographer for a photo session at the hotel and in the city?

    The concierge can organise a professional photo session at the hotel and in iconic surroundings such as Chapultepec or Reforma.

  • Can you plan a fully organised day starting from the Ritz-Carlton Mexico City?

    The concierge can plan a full day with tours, restaurants, and coordinated transport according to your preferred pace and interests.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits