Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · Maasai Mara

The Ritz-Carlton Masai Mara Safari Camp

Masai Mara, Kenya, Maasai Mara

3.93.9/547 reviews · Google rating
  • In the heart of the Maasai Mara Reserve
  • Safari close to wildlife in its natural habitat
  • Intimate camp set in unspoilt wilderness
  • Spacious tents with authentic elegance

Hotel 5-star in Maasai Mara, in the heart of Maasai Mara, featuring dawn safari with coffee, private tent dining and 24-hour concierge.

How much is a night at The Ritz-Carlton Masai Mara Safari Camp?

Rates vary by season, travel dates and tent category.

For a safari stay, check your exact dates or contact the Concierge for a tailored estimate.

How much should you budget for a luxury safari at The Ritz-Carlton Masai Mara Safari Camp?

Your budget mainly depends on length of stay, season and the accommodation category you choose.

You should also factor in bookable experiences, such as dawn or sunset game drives.

When is the best time to stay at The Ritz-Carlton Masai Mara Safari Camp?

The camp suits a stay focused on wildlife viewing in the Maasai Mara reserve.

From July to October, the region is especially sought after for seasonal migration viewing.

A word from the Concierge

The Ritz-Carlton Masai Mara Safari Camp through the Concierge's eyes

The Ritz-Carlton Masai Mara Safari Camp is located in the heart of the Maasai Mara Nature Reserve in Kenya. This luxury hotel offers an unforgettable safari experience, surrounded by pristine wilderness. The strategic location allows guests to observe wildlife in its natural habitat while enjoying high-end comfort. The property stands out for its commitment to sustainability and environmental preservation.

This safari camp features an intimate and warm atmosphere, perfect for nature and adventure lovers. Guests appreciate the blend of luxury and authenticity, with spacious and elegantly decorated tents. The Ritz-Carlton is known for its impeccable service, ensuring a memorable experience for travelers.

Before you go, know that this hotel is particularly suitable for couples and adventure seekers. Safaris are often organized at dawn or dusk, providing the best chances to spot animals. The wildebeest migration period, from July to October, attracts many visitors.

_My tip from the Concierge:_ plan your safaris early in the morning to maximize your chances of observing wildlife in its natural habitat.

Why choose The Ritz-Carlton Masai Mara Safari Camp?

The Ritz-Carlton Masai Mara Safari Camp is an exceptional address in Maasai Mara, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of the Maasai Mara Reserve
  • Safari close to wildlife in its natural habitat
  • Intimate camp set in unspoilt wilderness
  • Spacious tents with authentic elegance
  • Commitment to sustainability and conservation

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Dawn game drive in the reserve

    Setting out before sunrise is one of the most rewarding ways to experience the Maasai Mara. The light is soft, the air cooler, and wildlife is often more active than later in the day. This early outing reveals the gradual awakening of the savannah before a welcome return to camp for breakfast. It is a defining experience for understanding the true rhythm of the reserve.

    IncontournableReservation required
  • Sunset game drive

    As the day draws to a close, the landscape changes character and wildlife viewing takes on a different intensity. Shadows lengthen, temperatures fall and the savannah regains a particular energy. This late-afternoon drive through sunset is valued as much for its light as for its atmosphere: more contemplative, quieter and often highly photogenic. Ideal for travellers drawn to the beauty of the landscape as much as to the wildlife.

    Reservation required
  • Breakfast after the morning drive

    After an early drive, returning to camp for breakfast has a special appeal. This transition between the intensity of wildlife viewing and the comfort of camp is one of the most memorable pleasures of a safari stay. It is a moment for calm, conversation and the feeling of having already lived a great deal before the day is fully underway.

    SignatureIncluded in your stay
  • Private wellbeing pause in your tent

    Between game drives, luxury often lies in slowing down. Returning to your tent, enjoying the silence, taking time for a shower, a rest or a few quiet pages with the landscape before you allows for genuine recovery. This is not ostentatious wellbeing; it is a reminder that in the Maasai Mara, restoration also comes from simplicity, comfort and a different relationship to time.

    Included in your stay
  • Seasonal migration viewing

    From July to October, the region draws many travellers hoping to witness the large-scale wildebeest movements noted in the brief. When it coincides with your stay, this season gives the Maasai Mara a particular intensity. Its value lies not only in the number of animals, but in the feeling of seeing the landscape animated by a living cycle of exceptional scale. A period best planned carefully at the time of booking.

    SaisonnierReservation required
  • Evening beneath the Mara sky

    After dark, the camp reveals another side of its appeal. Conversations soften, the air cools and the sky takes on remarkable depth. Enjoying the evening in this atmosphere, over dinner or during a quiet moment of relaxation, is an essential part of the stay. It is often at this hour that the sense of remoteness, calm and immersion feels most striking.

    Included in your stay

Restaurants & bars

3 on-site dining venues.

  • Safari Camp’s main restaurant

    Restaurant

    Highlights

    • an authentic Boma experience, each offering a unique blend of flavors and amazing views
    Practical information

    The concierge’s wordChoose the camp’s main restaurant for its authentic Boma spirit, distinctive flavors, and superb views.

  • Safari Bar Lounge

    Bar

    Highlights

    • Safari Bar Lounge overlooking Sand River
    Practical information

    The concierge’s wordSettle into the Safari Bar Lounge for a drink overlooking the Sand River, an easy, well-judged spot for a proper pause.

  • Luxury safari camp restaurant

    Restaurant

    Highlights

    • Luxury safari camp restaurant interior with views
    Practical information

    The concierge’s wordSettle in here for a refined safari-camp dining setting, with lovely views that extend the camp experience.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 10:00

Pets

Pets are not allowed.

Pets Not Allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Masai Mara, Kenya

View on the map

Official website

Google listing

Guest reviews

3.9 / 5 · 47 reviews

5/5Aly Collins

The Ritz-Carlton Masai Mara exceeded every expectation and was truly the trip of a lifetime. Regarding some of the concerns raised in other reviews about the migration, it's worth noting that our guide, who grew up in…

5/5Festus Mutuku

I had the opportunity to stay at the The Ritz-Carlton, and words can’t fully describe how magical the experience was. From the moment they picked us up from the airstrip, the journey began, and every detail exceeded…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 9 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Confine Kenya - TanzaniaTourist attraction

    743 m · 9 min walk

    Tourist attraction a nine-minute walk away, featuring natural landscapes and diverse wildlife.

    Practical information

    The concierge’s wordA 9-minute walk away, Confine Kenya - Tanzania offers an ideal nature break to take in open landscapes and varied wildlife.

  • Mara River border crossingTourist attraction

    1.7 km · 20 min walk

    Tourist attraction a seventeen-minute walk away, known for its natural landscapes and wildlife.

    Practical information

    The concierge’s wordA 17-minute walk away, it’s a lovely break if you’re in the mood for natural scenery and a moment focused on wildlife watching.

  • Kenya Tanzania Border PostTourist attraction

    3.9 km · 7 min by car

    Border post between Kenya and Tanzania, accessible for exploring the region and its landscapes.

    Practical information

    The concierge’s wordConsider it if you want a change of scene: this border post opens onto the region and its landscapes, ideal for a curious outing.

  • Picnic areaTourist attraction

    4.1 km · 7 min by car

    Picnic area four kilometers away, perfect for relaxing in nature.

    Practical information

    The concierge’s wordFor a quiet break, head to the Picnic area: a simple spot to unwind in nature, perfect between two highlights of your stay.

  • Boundary marker of Kenya and TanzaniaHistoric landmark

    4.1 km · 7 min by car

    Historical site located 4,063 meters away, marking the border between Kenya and Tanzania.

    Practical information

    The concierge’s wordA nice pause for history-minded guests: this site simply marks the border between Kenya and Tanzania.

  • Lookout hillTourist attraction

    4.9 km · 8 min by car

    Lookout Hill, a tourist attraction providing panoramic views of the Maasai Mara region.

    Practical information

    The concierge’s wordFor a peaceful break, head to Lookout Hill when the light is soft and enjoy the panoramic views over Maasai Mara.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Kenya TZ border point Maasai MaraNational park

    723 m · 9 min walk

    National park a nine-minute walk away, featuring rich biodiversity and varied landscapes.

    Practical information

    The concierge’s wordA 9-minute walk away, this national park suits a nature break between quieter moments, with varied landscapes and rich biodiversity to enjoy.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Masai Mara Safari Camp?

    Check-in is from 2 PM and check-out is until 10 AM; late or very early check-in is subject to availability on the day.

  • Can I check in early?

    Early check-in is possible only subject to availability upon arrival; guaranteed early access may involve booking the previous night.

  • How does check-in work upon arrival at the camp?

    The hotel does not indicate mandatory online check-in; the formalities are generally done at the reception with presentation of an ID and a credit card.

  • Is it possible to request a late check-out at The Ritz-Carlton Masai Mara Safari Camp?

    Departures after 10 AM are subject to reception approval and may incur additional charges depending on the camp's occupancy.

Location & Access

  • Where exactly is The Ritz-Carlton Masai Mara Safari Camp located in the Masai Mara?

    The camp is located by the Sand River, in the Masai Mara region of Kenya, near the border with Tanzania, in the Maasai Mara National Reserve.

  • What is the distance between Nairobi and the Masai Mara park where the camp is located?

    The camp is in the Masai Mara, approximately 283 km from Nairobi by road, which takes about 5 to 6 hours by car depending on conditions.

  • Where is Masai Mara located in relation to the rest of Kenya?

    The Masai Mara is located in the southwest of Kenya, in Narok County, continuing the ecosystem of the Serengeti in Tanzania.

  • How do I get to The Ritz-Carlton Masai Mara Safari Camp from Nairobi or the international airport?

    From Nairobi, access is mainly by domestic flights to the airstrips in the Masai Mara, followed by a 4x4 transfer to the camp; private road access is also possible.

  • What is the distance between the hotel and the airport?

    The camp is located approximately 21 km from the nearest mentioned airstrip (Mara Serena Airport), which is about a 39-minute drive, while Nairobi is nearly 283 km away.

Rooms & Amenities

  • Does the hotel have parking?

    Complimentary on-site parking is indicated on the official site, and booking sites mention free parking on-site for guest vehicles.

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available in all rooms and in the common areas of the camp, with a reported speed of over 50 Mbps.

  • What types of suites or tents are offered at The Ritz-Carlton Masai Mara Safari Camp?

    The camp offers 20 tented suites, each featuring a private heated plunge pool, indoor and outdoor showers, a fully stocked minibar, and a seating area.

  • Do the rooms have a minibar or a private bar?

    The tents have a fully stocked minibar or bar in the suite, as well as room service available for drinks and snacks.

Included Services

  • What services are included in the package at The Ritz-Carlton Masai Mara Safari Camp?

    Stays generally include meals, drinks, two daily safaris, and certain services, but park entry fees, spa, hot air balloon rides, and flights remain extra.

  • What type of breakfast is offered?

    Reservations indicate that cooked à la carte breakfasts are included, served each morning between 6 am and 10 am, with international and local options.

  • Is daily housekeeping included in the stay at the camp?

    The camp offers daily housekeeping and evening turndown service, included in the stay.

  • Does the camp operate on an all-inclusive basis in the Masai Mara?

    Several platforms mention an all-inclusive package, generally including dining, some drinks, and activities; exact details may vary depending on the rate booked.

Dining

  • What restaurants are available at The Ritz-Carlton Masai Mara Safari Camp?

    A main restaurant, often referred to as the Nest Restaurant, serves international cuisine with local options, complemented by a bar and the possibility of outdoor dining.

  • Are breakfasts included in the room rate at the camp?

    Breakfast is served à la carte or cooked to order, generally included in the rate, with service between 6 am and 10 am according to booking sites.

  • Can the camp accommodate meals for vegetarian, vegan, or gluten-free diets?

    Adapted options, including halal on request and special menus, are mentioned; specific needs should be communicated prior to arrival for optimal handling.

  • Can a private dinner or a meal in the bush be arranged in the Masai Mara?

    Private dinners, sunset cocktails, and meals in the bush can be arranged, in addition to meals served at the camp's main restaurant.

Spa & Wellness

  • Does The Ritz-Carlton Masai Mara Safari Camp have a spa on site?

    The camp has a spa offering massages, body treatments, wraps and other treatments, by prior reservation.

  • What wellness facilities are available at the camp (gym, sauna, etc.)?

    Guests have access to a gym, an outdoor pool, and a wellness area including a sauna and possibly a steam room, depending on partner descriptions.

  • Are spa treatments included in the package or charged extra?

    Spa treatments and massages require a reservation and are charged in addition to the stay, as indicated on booking sites.

  • Are there yoga classes or wellness activities organised at the camp?

    Yoga or relaxation sessions may be offered depending on the camp's programme; specific times should be checked with the on-site concierge.

Activities & Leisure

  • What activities are offered during the stay at The Ritz-Carlton Masai Mara Safari Camp?

    Stays include two daily open vehicle safaris, guided by certified rangers, as well as nature walks and bird watching around the camp.

  • Does the hotel have a pool?

    The camp has an outdoor pool for guests, generally accessible between 7 am and 7 pm, according to booking site indications.

  • What is the best month for a safari in Kenya in the Masai Mara region?

    The great migration of wildebeest and zebras usually crosses the Masai Mara between July and October, a period often considered ideal for a safari in the region.

  • Can hot air balloon safaris or cultural visits be booked from the camp?

    Optional activities such as hot air balloon safaris, visits to Maasai villages, and rhino sanctuaries are offered at an additional cost.

Family & Kids

  • Is The Ritz-Carlton Masai Mara Safari Camp suitable for families with children?

    Children are generally welcome, but the camp does not provide cots or extra beds, and some age restrictions may apply for safety reasons.

  • Does the camp provide cots or extra beds for children?

    The platforms indicate the absence of cots and extra beds; accommodation is provided on the existing bedding of the tent suites.

  • Are specific activities offered to keep children occupied during the stay?

    Nature discovery activities, wildlife observation, and educational explanations are generally offered by the guides, tailored for accompanying children.

  • Is there a minimum age for children at The Ritz-Carlton Masai Mara Safari Camp?

    The camp can accept children from a certain age, for example, 6 years or older, depending on the safety conditions mentioned by some partner sites.

Pets

  • Are pets allowed at The Ritz-Carlton Masai Mara Safari Camp?

    The camp's official policy states that pets are not allowed on the premises.

  • Are guide dogs or assistance animals allowed at the camp?

    Descriptions mention that neither pets nor guide dogs or assistance animals are permitted in the camp.

  • Is there a pet sitting or boarding service near the camp?

    No pet sitting services are offered on-site, primarily due to the location within a protected wildlife reserve.

Accessibility

  • Is The Ritz-Carlton Masai Mara Safari Camp accessible to people with reduced mobility?

    Specific accommodations for people with reduced mobility are mentioned; it is advisable to check directly regarding the types of accessible tents and suitable paths.

  • Are there restrictions or mobility difficulties on-site for elderly people?

    The natural terrain of the camp features paths that can be uneven at times; assistance from staff may be necessary to move between common areas and tents.

  • Can special accommodations be requested for visual or hearing impairments?

    The camp may offer adapted services upon request, but it is recommended to contact reception in advance to discuss specific needs related to the disability.

Billing & Policies

  • What payment methods are accepted to settle my stay at the camp?

    Reservations can be made with credit card, debit card, or cash, and a security deposit may be required upon arrival for additional expenses.

  • Are the entrance fees to the Masai Mara park included in the room price?

    The park fees for Masai Mara are charged in addition to the stay, at approximately 100 USD per day in low season and 200 USD in high season for adults in 2025.

  • What is the hotel's cancellation policy?

    The sites indicate a cancellation policy that varies according to the chosen rate; some offers are refundable up to a certain date, while others are non-refundable.

  • Are there any local taxes to pay?

    Most displayed offers include taxes and fees in the total, but local or conservation taxes may apply according to current regulations.

  • Are airport transfers offered?

    Airport transfers may be included in certain all-inclusive packages or charged as an extra; shuttle or private car services are mentioned.

  • What budget should be expected per night at The Ritz-Carlton Masai Mara Safari Camp for a luxury safari?

    Nightly rates at the camp are in the high luxury range, with examples exceeding 3,800 USD per night for two people, excluding park fees and extras.

Sustainability

  • What wildlife and ecosystem protection actions are undertaken by the camp?

    The camp promotes responsible wildlife observation, conservation awareness, and collaboration with local Maasai communities in its sustainability efforts.

  • Is The Ritz-Carlton Masai Mara Safari Camp designed to reduce its environmental impact?

    The tent-suite constructions limit permanent impact on the soil, and the camp is part of a conserved ecosystem at the border of the Serengeti and the Masai Mara.

  • Does the camp support local Maasai communities around the Masai Mara?

    Descriptions highlight the camp's involvement with local Maasai communities, notably through employment, cultural visits, and the promotion of handicrafts.

The Concierge answers — The Ritz-Carlton Masai Mara Safari Camp

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange my complete journey from Nairobi to The Ritz-Carlton Masai Mara Safari Camp?

    The concierge can organise air taxi transfers or safari flights from Nairobi to the landing strips in the Masai Mara, followed by a private 4x4 transfer to the camp, according to your international flight schedules.

  • How can I organise a transfer between the landing strip in the Masai Mara and the camp?

    The concierge can book a private 4x4 transfer between the camp and the various landing strips in the Masai Mara, coordinating with your arrival and departure times for domestic flights.

  • Can you help me estimate the transport budget for a 10-day safari in Kenya with a stay at the camp?

    It is recommended to request a personalised estimate from the concierge, including air transfers, 4x4 transport, and nights at the camp, depending on the season and number of guests.

  • Can the concierge assist me with storing extra luggage during my safari in the Masai Mara?

    The concierge can check the baggage restrictions of local airlines and propose a secure storage solution for excess luggage during the safari.

Restaurant Reservations

  • How can I book special meals and dinners at the camp's restaurant?

    Reservations are made through the concierge, who can arrange meal times to fit your game drives, private dinners, and specific culinary experiences at the camp.

  • Can you coordinate menus that accommodate my food allergies throughout my stay?

    The concierge can inform the chef of your allergies or dietary preferences and adapt menus, picnics, and snacks during the safaris.

  • Is it possible to book a private romantic dinner in the bush at the Masai Mara?

    The concierge can organise a private dinner under the stars or a sunset aperitif in the bush, with a personalised menu and dedicated service.

Spa Bookings

  • How can I book a treatment at the spa of The Ritz-Carlton Masai Mara Safari Camp?

    Reservations are made through the concierge, who can advise on signature treatments inspired by the savannah and the best time slots based on your safari schedule.

  • Can you arrange couple's massages at specific times after the safaris?

    The concierge can check availability and block consecutive slots or a double cabin for couple or adult family massages.

  • Can the concierge prepare a spa and wellness programme for my entire stay?

    It is recommended to go through the concierge to plan a multi-day wellness programme, combining massages, sauna, gym sessions, and relaxation time.

Excursions & Cultural Visits

  • Can you arrange a visit to a Maasai village during my stay at the camp?

    The concierge can organise visits to Maasai villages with a guide, respecting local communities and the rules regarding photography and exchanges.

  • How can I book a hot air balloon safari over the Masai Mara?

    Reservations are made through the concierge for hot air balloon safaris at sunrise, including transfers, a flight over the Masai Mara, and a picnic breakfast.

  • Can you plan a day combining a safari, a rhino sanctuary, and birdwatching?

    The concierge can combine game drives, a visit to a rhino sanctuary, and birdwatching, optimising travel times and park entry fees.

Special Occasions

  • Is it possible to arrange a surprise marriage proposal in the Masai Mara?

    The concierge can organise a romantic setup with tent decorations, petals, surprises, and a dedicated sunset experience for a marriage proposal.

  • Can you organise a birthday or honeymoon celebration at the camp?

    The concierge can coordinate personalised cakes, decorations, music, and photography for a birthday or honeymoon at the camp.

  • Can the concierge organise a vow renewal in the Masai Mara?

    It is recommended to provide the concierge with the event details to arrange a symbolic ceremony, Maasai blessing, or vow renewal in the savannah.

Shopping & Luxury Services

  • Can you help me purchase Maasai crafts and high-end souvenirs?

    The concierge can organise shopping sessions on-site with selected artisans or at partner shops for jewellery, Maasai beads, and African art.

  • Can you inform me about tipping customs in the Masai Mara and at the camp?

    The concierge can advise on customary tips for rangers, guides, porters, and camp staff, depending on the length of stay and services received.

  • Is it possible to book a professional photographer for our safari?

    The concierge can arrange professional photography services during safaris, including retouching and digital delivery or custom albums.

Family Activities

  • Can you organise safaris suitable for children and families?

    The concierge can adapt game drive schedules, offer nature activities, and explain safety rules for families with children.

  • Are there educational activities for children about wildlife and local culture?

    The concierge can arrange an educational programme focusing on wildlife, Maasai culture, and ecosystem protection for younger guests.

  • Can you suggest outdoor activities for the whole family around the camp?

    The concierge can organise family picnics, animal watching near the camp, and storytelling evenings around the fire, depending on the children's ages.

Personalized Experiences

  • Can you help me create a customised itinerary in Kenya including the camp?

    The concierge can design a complete itinerary combining Masai Mara and other regions of Kenya, selecting partner lodges and suitable transportation.

  • Is it possible to have a private guide and vehicle for all our safaris?

    The concierge can organise private safaris with a dedicated vehicle and guide, adjusting the pace, observation themes, and schedules according to your preferences.

  • Can you organise a special wildlife photography programme in Masai Mara?

    The concierge can prepare a stay focused on wildlife photography, with optimised timings, guidance from experts, and the possibility of additional equipment upon request.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits