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5★ · Chicago

Sofitel Chicago Magnificent Mile

20 E Chestnut St, Chicago, IL 60611, États-Unis, Chicago

4.54.5/54,083 reviews · Google rating
  • Steps from Michigan Avenue
  • In the heart of Chicago
  • Contemporary design with French flair
  • Bright, calming atmosphere

Hotel 5-star in Chicago, United States, in the heart of Chicago, featuring proximity to Michigan Avenue, contemporary design and Gold List 2025-2026.

Is Sofitel Chicago Magnificent Mile well located for a stay in Chicago?

Yes. The hotel is in the heart of Chicago, just steps from Michigan Avenue, which is practical for shops and restaurants.

Several sights are easy to reach on foot, including 360 CHICAGO, the Museum of Contemporary Art and the Chicago Riverwalk.

Is breakfast included at Sofitel Chicago Magnificent Mile?

The hotel offers breakfast service, but whether it is included usually depends on the rate you book.

The simplest option is to check your booking conditions or ask the Concierge before arrival.

Is Sofitel Chicago Magnificent Mile a high-end hotel?

Yes. It is a five-star hotel with contemporary design, a clear French identity and attentive service.

A 24-hour concierge, turndown service and multilingual staff support a smooth stay in the city centre.

A word from the Concierge

Sofitel Chicago Magnificent Mile through the Concierge's eyes

Sofitel Chicago Magnificent Mile is located in the heart of Chicago, United States. This 5★ hotel is near the famous Michigan Avenue, known for its shops and restaurants. Sofitel embodies French elegance, offering a refined and welcoming atmosphere. Selected in the Condé Nast Traveler Gold List 2025-2026, it attracts travelers seeking luxury and comfort. What sets this hotel apart is its contemporary design and attentive service. The common areas are bright and well-organized, creating a calming ambiance. Guests particularly appreciate the blend of local culture and French hospitality, which is evident in every detail. Sofitel Chicago provides a unique experience, combining modernity and tradition. Before visiting, know that the hotel suits various types of travelers, including couples and business professionals. Its proximity to major attractions makes it an ideal choice for exploring the city. Consider visiting Chicago in spring or autumn when the weather is milder and more pleasant. _My tip from the Concierge: book your stay in advance to secure the best rates and ensure your spot at this popular hotel._

Why choose Sofitel Chicago Magnificent Mile?

Sofitel Chicago Magnificent Mile is an exceptional address in Chicago, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Steps from Michigan Avenue
  • In the heart of Chicago
  • Contemporary design with French flair
  • Bright, calming atmosphere
  • Condé Nast Traveler Gold List 2025-2026

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

In the press

Distinctions & affiliations

Rankings
Condé Nast Traveler Gold List

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome (100 € fee).

We extend a very warm welcome to dogs, service animals, and their people, happily accommodating up to two dogs per room (each up to 60 lbs) with a $100 non-refundable cleaning fee, per stay, per dog.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 20 E Chestnut St, Chicago, IL 60611, États-Unis

View on the map

Google listing

Guest reviews

4.5 / 5 · 4,083 reviews

1/5Yiwen Hao

I am writing to formally express my dissatisfaction regarding a personal item that was left in my room closet and the way this matter has been handled by the staff. I am 100% certain that my clothing was left inside…

2/5Kirstin Darroch

The short version; Sofitel Chicago fail their customers by a) hotel staff/manager not acknowledging that their smoke monitoring system can be triggered by high heat hair styling tools and b) the hotel not publicly…

5/5Jean Thompson

My new favorite Chicago luxury hotel. Impeccably clean, comfortable, and hospitable. Well-designed rooms with good amenities, and a quiet night's sleep. Easily walkable location. Room service breakfast was generous…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • 360 CHICAGOObservation deck

    335 m · 4 min walk

    Observation deck four minutes' walk away, providing a panoramic view of the city of Chicago.

    Practical information

    The concierge’s wordFor a scenic break, head to 360 CHICAGO, a 4-minute walk away, especially late in the day to take in Chicago at a glance.

  • Musée d'art contemporain de ChicagoTourist attraction

    546 m · 7 min walk

    Contemporary art museum a seven-minute walk away, showcasing modern and contemporary artworks.

    Practical information

    The concierge’s wordA 7-minute walk away, the Museum of Contemporary Art Chicago makes a lovely break if you're in the mood for modern and contemporary art nearby.

  • Starbucks Reserve RoasteryTourist attraction

    575 m · 7 min walk

    Cafe a seven-minute walk away, offering a unique experience centered around coffee and its various preparations.

    Practical information

    The concierge’s wordA 7-minute walk away, Starbucks Reserve Roastery makes a nice break if you feel like exploring different coffee preparations.

  • MUSEUM OF ICE CREAMMuseum

    1.0 km · 12 min walk

    Museum a ten-minute walk away, dedicated to the world of ice cream and its various interactive experiences.

    Practical information

    The concierge’s wordA 10-minute walk away, this ice-cream-themed museum makes a playful break, especially if you enjoy interactive experiences.

  • Chicago RiverwalkTourist attraction

    1.2 km · 14 min walk

    Chicago Riverwalk, a walkway along the river providing views of the city's architecture.

    Practical information

    The concierge’s wordFor an open-air break, stroll along the Chicago Riverwalk and enjoy views of the city’s architecture, especially pleasant toward the end of the day.

  • THE MARTTourist attraction

    1.3 km · 16 min walk

    The Mart, a venue dedicated to events and exhibitions, is a thirteen-minute walk away.

    Practical information

    The concierge’s wordFor a cultural break without going far, THE MART is a 13-minute walk away, ideal for fitting an exhibition into your day.

  • Chicago TheatreTourist attraction

    1.5 km · 18 min walk

    Chicago Theatre, an iconic concert hall, hosts various performances and events throughout the year.

    Practical information

    The concierge’s wordFor an evening cultural break, the Chicago Theatre is a lovely option if you’re in the mood for a show in an iconic venue.

  • Cloud GateTourist attraction

    1.8 km · 3 min by car

    Sculpture 1.8 km away, known for its reflective shape and integration into the urban landscape.

    Practical information

    The concierge’s wordFor an urban break, head to Cloud Gate: its reflective surface plays beautifully with the city, especially if you're in the mood for a photo walk.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Millennium ParkPark

    1.8 km · 3 min by car

    Millennium Park, an urban park featuring green spaces and facilities for recreation.

    Practical information

    The concierge’s wordFor a green city break, head to Millennium Park when you feel like unwinding or taking a short walk.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Rooms & Amenities

  • Is Sofitel Chicago a good hotel?

    The establishment is a luxury 4-star hotel from the Accor group, known for its high-end service and central location near the Magnificent Mile.

  • Is Sofitel a high end hotel?

    Sofitel is a high-end brand of the Accor group, positioned in the luxury hotel sector with contemporary design and premium service, notably at the Sofitel Chicago Magnificent Mile.

  • What is considered the nicest hotel in Chicago?

    The Sofitel Chicago Magnificent Mile is a highly rated 4-star design skyscraper, often cited among the best luxury addresses near the Magnificent Mile.

  • Is Sofitel better than Marriott?

    Sofitel and Marriott belong to two different groups, with distinct positioning, style, and loyalty programmes; the choice depends on preferences in design, services, and location.

Location & Access

  • Is Magnificent Mile a good area to stay in Chicago?

    The Magnificent Mile area is considered one of the best places to stay in Chicago, central, lively, close to shopping, restaurants, and major attractions.

  • Where is the Sofitel Chicago Magnificent Mile located in Chicago?

    The official address is 20 East Chestnut Street, in downtown Chicago, in close proximity to the Magnificent Mile.

  • What is the location of the Sofitel Chicago Magnificent Mile hotel in relation to the Magnificent Mile?

    The hotel is just a few minutes' walk from Michigan Avenue and the Magnificent Mile, in the Near North Side neighbourhood, convenient for shopping and sightseeing.

  • What is the distance between the hotel and the airport?

    From O'Hare Airport, the distance is approximately 28 km and from Midway, approximately 20 km, with a travel time generally ranging from 30 to 60 minutes depending on traffic.

  • Is the hotel well served by public transport in Chicago?

    The hotel is located near subway stations and bus stops in the downtown area, allowing easy access to the main districts of Chicago.

Billing & Policies

  • Why did Sofitel shut down?

    The Sofitel Chicago Magnificent Mile is currently open and operational; no permanent closure is mentioned in official materials.

  • Why did Sofitel close down?

    The Sofitel Chicago Magnificent Mile is functioning normally as a luxury hotel in the downtown area; no official information indicates a permanent closure.

  • What is the former name of Sofitel hotel?

    The Sofitel Chicago Magnificent Mile opened in 2002 under this name; no previous brand name is indicated by the hotel or by Accor.

  • What payment methods are accepted at the Sofitel Chicago Magnificent Mile?

    Payment is made by major credit card and, depending on the conditions, by other usual means; a credit card is required upon arrival for guarantee.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary according to the rate and date; they are specified at the time of booking and on the stay confirmation.

  • Are there any occupancy taxes to pay?

    A local occupancy tax as well as a mandatory Daily Urban Experience Fee per night are added to the room rate; the amounts are detailed at the time of booking.

  • What is the minimum age to check in at the Sofitel Chicago Magnificent Mile?

    The guest must be at least 21 years old to check in and present a photo ID and a credit card upon arrival.

  • Are there service charges or mandatory fees in addition to the room price?

    The hotel applies a mandatory Daily Urban Experience Fee per night, the amount of which is specified on the official website, including several services such as premium Wi-Fi and in-room amenities.

Arrival & Departure

  • Does the hotel have parking?

    The hotel offers a valet service with private covered parking on site; parking is paid, with hourly and nightly rates.

  • How does parking and the valet service work at Sofitel Chicago Magnificent Mile?

    The valet offers parking with unlimited in-and-out access for a daily rate, as well as hourly rates for short-term parking.

  • What are the check-in and check-out times at Sofitel Chicago Magnificent Mile?

    Check-in starts at 3 PM and check-out is until noon, subject to any special offers or individual arrangements.

  • Can I check in early?

    Early check-in may be offered depending on the day's occupancy; it is advisable to request it in advance, and fees may apply.

  • Can a late check-out be requested at Sofitel Chicago Magnificent Mile?

    Late departures are subject to availability on the day and may incur additional charges depending on the desired departure time.

  • Is the reception at Sofitel Chicago Magnificent Mile open 24/7?

    The reception is open 24 hours a day, allowing for night arrivals and continuous assistance from the hotel staff.

  • Are airport transfers offered?

    An airport transfer is not listed as a standard service; guests can use taxi, rideshare or public transport, or go through the concierge for a private car.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi access is available throughout the hotel, and a premium connection is included in the Daily Urban Experience Fee.

  • What services are included in the Daily Urban Experience Fee at Sofitel Chicago Magnificent Mile?

    The Daily Urban Experience Fee includes premium Wi-Fi, in-room water, reception of some packages, and a coffee/tea service in the lobby in the morning.

  • Is access to the gym included for hotel guests?

    The hotel offers a fully equipped fitness centre, accessible free of charge to guests for daily exercise during their stay.

  • Is room cleaning done daily at the Sofitel Chicago Magnificent Mile?

    Daily housekeeping service is provided, and a turndown service may be offered depending on the room category and current standards.

Dining

  • What type of breakfast is offered?

    A breakfast service is offered, including a choice of à la carte or buffet options depending on the period, as well as room service during dedicated hours.

  • What dining services are available at the Sofitel Chicago hotel?

    The hotel features a restaurant and a bar, offering breakfast, lunch, and dinner, as well as room service available over a wide range of hours.

  • Can breakfast or dinner be ordered via room service at the Sofitel Chicago Magnificent Mile?

    Room service is available for breakfast, lunch, and dinner, typically between 6:30 AM and 11:00 PM.

  • Does the hotel offer breakfast or dinner options suitable for special diets?

    Options suitable for certain diets (vegetarian, gluten-free, etc.) may be offered; it is recommended to inform specific needs in advance.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The establishment does not have a pool, either indoor or outdoor, among its listed amenities.

  • Is there a spa or wellness area at the Sofitel Chicago Magnificent Mile?

    The hotel offers a fitness room but does not advertise a full spa with sauna or hammam among its official amenities.

  • Can guests enjoy a jacuzzi at the Sofitel Chicago Magnificent Mile?

    No jacuzzi or hot tub is mentioned in the hotel's official list of amenities.

  • Does the Sofitel Chicago Magnificent Mile have a gym for guests?

    Guests have free access to a fully equipped gym, allowing them to maintain a workout routine during their stay.

Activities & Leisure

  • What major tourist attractions are located near the Sofitel Chicago Magnificent Mile?

    The hotel is within walking distance of many downtown attractions, including the Magnificent Mile, the Museum of Contemporary Art, and Navy Pier, which is accessible within a few minutes by transport.

  • Does the Sofitel Chicago Magnificent Mile offer assistance in organising tours of Chicago?

    The hotel can assist in organising city tours, including architectural cruises and excursions to major Chicago sites.

  • Is the area around the Sofitel Chicago Magnificent Mile lively in the evening?

    The proximity to the Magnificent Mile offers a wide range of shopping, dining, museums, and walks that are accessible on foot from the hotel.

  • Are there any special offers or packages at the Sofitel Chicago Magnificent Mile for leisure stays?

    Some offers include special packages such as 'Park and Play', combining accommodation and parking, which may interest leisure visitors.

Family & Kids

  • Is the Sofitel Chicago Magnificent Mile suitable for a family stay with children?

    Rooms can accommodate families, and baby cots are generally available upon request; it is advisable to specify the age of the children when booking.

  • Can a baby cot or an extra bed be added in family rooms?

    Extra beds or sofa beds are available in certain categories; the maximum capacity of each room depends on the type booked.

  • Does the hotel offer a kids club or supervised activities for children?

    No kids club or dedicated entertainment programme is mentioned, but the location allows easy access to many family activities in the city.

Pets

  • Are pets allowed at the Sofitel Chicago Magnificent Mile?

    The establishment welcomes dogs and assistance animals, up to two dogs per room (60 lb each) with non-refundable cleaning fees per dog, excluding service animals.

  • Are there green spaces near the hotel to walk a dog?

    A park, Washington Square Park, is located nearby, appreciated for dog walking.

  • Are there additional fees for pets at the Sofitel Chicago Magnificent Mile?

    Non-refundable cleaning fees per stay and per dog are applied, while assistance animals are exempt from these fees.

Accessibility

  • Is the Sofitel Chicago Magnificent Mile a non-smoking establishment?

    The hotel is 100% non-smoking; high cleaning fees may apply in case of non-compliance with this rule.

  • Is the hotel accessible for people with reduced mobility?

    The establishment states it is wheelchair accessible, with common areas and certain rooms adapted.

  • How to request an accessible room at the Sofitel Chicago Magnificent Mile?

    Adapted rooms may offer specific amenities; it is recommended to specify accessibility needs when booking.

Sustainability

  • What environmental actions are implemented at the Sofitel Chicago Magnificent Mile?

    Initiatives include the use of carton bottled water in rooms and general measures by the Accor group regarding sustainable development.

  • Does the Sofitel Chicago Magnificent Mile participate in Accor's sustainability programme?

    Accor implements a sustainability programme in its hotels, including waste reduction and better energy management; the Sofitel Chicago participates as a brand establishment.

  • How can guests participate in the hotel's ecological efforts?

    Guests can contribute by reusing towels and limiting water and energy consumption; information is generally provided in the room.

The Concierge answers — Sofitel Chicago Magnificent Mile

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between O'Hare airport and the Sofitel Chicago Magnificent Mile?

    The concierge can organise a private transfer in a sedan or SUV to/from O'Hare or Midway airports, with personalised greeting and flight tracking.

  • Is it possible to book a chauffeur-driven limousine for an evening out from the hotel?

    The concierge can book a limousine or chauffeur-driven car service for the evening, including waiting at the restaurant and multiple returns if needed.

  • What is the best mode of transport early in the morning to reach the airport from the hotel?

    The concierge can advise on the quickest option depending on the schedule (taxi, rideshare, subway) and arrange an early departure from the hotel.

  • Can you help me book an architectural cruise on the Chicago River departing from the Sofitel?

    The concierge can book skip-the-line tickets for the architecture river cruise departing from the Chicago Riverwalk, with directions from the hotel.

  • Can I have a driver for the day to explore several neighbourhoods in Chicago?

    The concierge can arrange a private driver by the hour to visit multiple neighbourhoods in Chicago in the same day, with a personalised itinerary.

Restaurant Reservations

  • Can you recommend and book a good steakhouse near the Sofitel Chicago hotel?

    The concierge can secure tables at steakhouses, rooftops, and Michelin-rated venues near the Magnificent Mile, according to your preferences and budget.

  • Can you organise a popular Sunday brunch near the Sofitel Chicago Magnificent Mile?

    Reservations are made through the concierge, who can suggest renowned brunch spots within walking distance from the hotel and accommodate dietary restrictions.

  • Is it possible to book a fine dining dinner with a panoramic view of Chicago?

    The concierge can recommend fine dining restaurants with views of the skyscrapers and make reservations at the desired time, subject to availability.

  • Can you book a family-friendly restaurant for dinner near the Sofitel Chicago Magnificent Mile?

    The concierge can reserve family-friendly restaurants around the Magnificent Mile, with high chairs and children's menus when available.

Spa Bookings

  • Can I book a massage at a high-end spa near the hotel?

    The concierge can recommend and book treatments at nearby partner spas, offering massages, facials, and wellness access depending on the locations.

  • Is it possible to book a couples' spa treatment near the Sofitel Chicago Magnificent Mile?

    Reservations for couples' treatments are organised through the concierge, who coordinates schedules and types of treatments with partner spas in the downtown area.

  • Can you help me find a spa with an indoor pool accessible from the hotel?

    The concierge can direct to a spa offering sauna, hammam, or indoor pool and handle the booking of time slots.

Excursions & Cultural Visits

  • Can you organise a guided tour of Chicago departing from the Sofitel Chicago Magnificent Mile?

    The concierge can arrange guided tours of Chicago (architecture, history, gangster tours) for groups or private tours, departing from the hotel.

  • Can you book tickets to go to the top of a tower with a view of Chicago?

    The concierge can book tickets for the Skydeck or 360 CHICAGO, with time slots arranged to avoid waiting times.

  • Can you suggest a walking discovery itinerary around the Sofitel Chicago Magnificent Mile hotel?

    The concierge can propose a personalised itinerary including museums, parks, and viewpoints, optimised from the Sofitel Chicago Magnificent Mile hotel.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration, with petals, champagne, and treats, according to various available packages.

  • Is it possible to have a cake and flowers delivered to the room for a birthday?

    The concierge can coordinate a bouquet, personalised cake, and card to celebrate a birthday, delivered to the room at the desired time.

  • Can you help me organise a marriage proposal in Chicago during my stay at the Sofitel?

    The concierge can assist in planning a marriage proposal, suggest an iconic location, and arrange for a photographer or music as desired.

Shopping & Luxury Services

  • Can you organise a luxury shopping session with personalised accompaniment on the Magnificent Mile?

    The concierge can recommend luxury boutiques on the Magnificent Mile and, subject to availability, arrange shopping sessions with a stylist or personal shopper.

  • Can you indicate the best options for tax-free shopping near the Sofitel Chicago Magnificent Mile?

    The concierge can provide information on tax refund services and indicate stores offering assistance for international visitors.

  • Can you arrange a high-end laundry service during my stay?

    The concierge can recommend an express laundry or high-end dry cleaning service, with collection and return to the hotel.

Family Activities

  • What family activities do you recommend near the Sofitel Chicago Magnificent Mile?

    The concierge can suggest child-friendly activities (interactive museums, aquarium, parks) and arrange tickets and transportation if needed.

  • Can you organise a family outing to Navy Pier from the hotel?

    The concierge can assist in planning a day at Navy Pier with attractions, a Ferris wheel, and family-friendly restaurants.

Personalized Experiences

  • Can you arrange a personalised food tour starting from the Sofitel Chicago hotel?

    The concierge can create a customised culinary tour including several recommended addresses, with coordinated reservations for the evening.

  • Is it possible to book a private photographer for a city session during my stay?

    The concierge can organise a private photo session in Chicago's iconic neighbourhoods, with a professional photographer who speaks French or English, depending on availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits