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5★ · Zermatt

Riffelalp hotel Zermatt

Zermatt

4.74.7/5180 reviews · Google rating

Hotel 5-star in Zermatt, Switzerland, in the heart of Zermatt, featuring Matterhorn views, a panoramic ascent to Riffelalp and an after-ski spa pause.

What makes Riffelalp Hotel Zermatt distinctive?

Its character starts with its high-altitude setting above Zermatt, with the Matterhorn in view.

The stay combines access to mountain activities, a quieter atmosphere than the centre, and a return to the spa after skiing or hiking.

At what altitude is Riffelalp Hotel Zermatt located?

Riffelalp Hotel sits high above Zermatt, in an alpine setting oriented towards the Matterhorn.

It is designed for mountain calm, crisp air, and direct access to ski slopes and hiking trails.

How do you reach Riffelalp Hotel from Zermatt?

Arrival is part of the experience, with a panoramic ascent towards the heights of Riffelalp.

To arrange the most suitable transfer for the season and your luggage, it is best to check with the Concierge before arrival.

A word from the Concierge

Riffelalp hotel Zermatt through the Concierge's eyes

Riffelalp Hotel, a five-star hotel, is located in Zermatt, Switzerland, amidst the Swiss Alps. This establishment offers breathtaking views of the Matterhorn and is close to ski slopes and hiking trails. Its prime location allows visitors to enjoy an exceptional natural setting while being just minutes from the vibrant center of Zermatt.

What sets Riffelalp Hotel apart is its warm atmosphere and attentive service. The hotel combines elegance and comfort, offering refined common areas and rooms designed for guests' well-being. Visitors appreciate the quality of the facilities, which include a spa and restaurants serving local and international cuisine. The hotel is recognized for its commitment to excellence, making it a popular choice among discerning travelers.

Before you go, be aware that the ambiance is conducive to relaxation and rejuvenation. The hotel is suitable for couples seeking romance as well as families looking to enjoy outdoor activities. The winter season attracts skiing enthusiasts, while summer offers opportunities for hiking and climbing. Be sure to check the availability of services and amenities based on the season.

_My tip from the Concierge: book your mountain activities in advance to secure your spot and make the most of your stay._

Why choose Riffelalp hotel Zermatt?

Riffelalp hotel Zermatt is an exceptional address in Zermatt, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Panoramic ascent to Riffelalp

    The experience begins before check-in. Reaching this high-altitude address above Zermatt, in a setting where rail and mountain culture have long been intertwined, gives the stay a distinctive tone. The gradual ascent establishes silence, crisp air and the feeling of leaving everyday life behind for a landscape inhabited with quiet elegance.

    SignatureReservation required
  • Breakfast facing the Matterhorn

    At this altitude, the first meal of the day takes on another dimension. Morning light, clear air and the presence of the Matterhorn turn breakfast into a defining moment of the stay. It is one of those distinctly alpine pleasures that give Riffelalp its own rhythm, balancing contemplation with readiness for a day outdoors.

    Included in your stay
  • Spa pause after skiing or hiking

    After exertion, the return to stillness is an essential part of the experience. The spa allows muscles to unwind, breathing to slow and the benefits of a day spent at altitude to continue. In this setting, wellbeing is not an add-on: it is the mountain’s natural continuation, experienced in a softer, more enveloping form.

    Reservation required
  • Terrace lunch at 2,222 metres

    Lunch at altitude carries a different flavour from one in the valley. Light, panorama and the satisfying tiredness of an active morning lend the meal a particular intensity. At Riffelalp, this midday pause captures the spirit of the place: mountain hospitality in which the table accompanies the landscape with simplicity, precision and a sense of timing.

    Included in your stay
  • Between skiing and alpine retreat

    One of Riffelalp’s privileges lies in this rare alternation between activity and chosen seclusion. Guests head out to the slopes or trails, then return to a hotel set apart, quieter than central Zermatt, where comfort takes over from exertion. This breathing space between movement and rest gives the stay a depth that more purely functional addresses do not always provide.

    À vivre en hiver comme en étéIncluded in your stay
  • Evening facing the peaks

    As the light fades and the mountains change tone, the hotel reveals another side of its charm. A drink, a quiet lounge, a terrace when the season allows, and above all the way the mountain naturally slows conversation and gesture. It is a simple moment, yet often one of the most memorable parts of the stay.

    Included in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 29 June 2026.

Stay policies

Check-in & check-out

Check-in
From 12:00
Check-out
Until 16:00

Cancellation

Bookings are cancellable without penalty within 48 hours of being made if your booking is made at least 10 days before your scheduled check-in date; thereafter, bookings are subject to the Host’s applicable cancellation.

Free cancellation up to 48 hours before arrival

Pets

Pets are welcome at no extra charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.7 / 5 · 180 reviews

4/5Rashed Lion

Pros: Perfect location The view is breathtaking No deposit for the stay The staff are very good Bar seating in front of the mountains Room was ok with good view Different activities (8balls - chess…

5/5saqib khan

Though the virtue of a hotel and its stars lie in its grander, location, ambience , Resturant’s , pools , the spa and Rifflealp aces in all these accolade and is one of the best 5 star hotels in the world. However…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Riffelalp Resort 2222m?

    Check-in is generally possible from 15:00 and check-out until 12:00, subject to the times confirmed at the time of booking.

  • Can I check in early?

    Early check-in may be granted depending on room availability on the day of arrival, often with a possible surcharge or simply luggage storage while waiting.

  • Does the hotel offer late check-out and how does it work?

    A late departure may sometimes be offered depending on hotel occupancy, with confirmation and possible surcharge to be discussed directly with the reception.

  • Where do the check-in formalities take place when I arrive by mountain train?

    Check-in formalities are carried out at the hotel reception in Riffelalp, after your arrival by mountain train from Zermatt.

  • Does the hotel have parking?

    The hotel does not have on-site parking due to its location in a car-free zone; parking is available in Täsch for motorised travellers.

  • Are airport transfers offered?

    Airport transfers can be arranged through the concierge, combining private chauffeur or taxi and train journeys, subject to availability and rates.

Location & Access

  • Where is the Riffelalp Resort 2222m located in relation to Zermatt?

    The Riffelalp Resort 2222m is located at an altitude of 2222 metres above Zermatt, accessible only by mountain train from the village.

  • How do I get to the hotel from Zermatt train station without a car?

    Zermatt is a pedestrian-only resort, access is by train from Täsch or Visp, then by the Gornergrat Bahn to the Riffelalp station, a few minutes' walk from the hotel.

  • Can you drive directly to the Riffelalp Resort 2222m?

    It is not possible to reach the hotel by car, private vehicles stop at Täsch and the journey continues by train to Zermatt and then Riffelalp.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and Geneva or Zurich airport corresponds to a journey of several hours by train or car to Täsch, then train to Zermatt and Riffelalp.

Rooms & Amenities

  • What types of rooms and suites are available at the Riffelalp Resort 2222m?

    The Riffelalp Resort 2222m offers five-star rooms and suites, most with balconies and views of the Matterhorn, equipped with modern comforts suitable for the altitude.

  • What basic amenities can be found in the hotel rooms?

    Rooms generally have a private bathroom, TV, minibar, safe, and often a balcony with a view, with the exact amenities varying by category.

  • Does the hotel offer family or connecting rooms?

    Some rooms are designed to accommodate families or connecting rooms, to be confirmed at the time of booking according to your needs.

  • Are the rooms suitable for high-altitude stays (air dryness, comfort)?

    Amenities suitable for high altitude, such as a humidifier, are provided in the rooms for added comfort, according to customer feedback.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms, with no additional fee.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served in buffet style in the main restaurant with a wide selection of hot and cold products, highly rated by guests.

  • How many restaurants are there at the Riffelalp Resort 2222m and what are they?

    The hotel has several on-site restaurants, including Restaurant Alexandre, Ristorante Al Bosco, and Walliserkeller during the winter season.

  • What style of cuisine is offered in the restaurants of the Riffelalp Resort 2222m?

    The hotel's restaurants serve regional, Mediterranean, and international cuisine, often with a terrace and views of the Matterhorn.

  • Is there a bar or lounge to have a drink at the hotel?

    A comfortable bar with a fireplace and terrace is available for aperitifs and digestifs, with views of the alpine landscape.

Spa & Wellness

  • What spa and wellness facilities are available at the Riffelalp Resort 2222m?

    The hotel's spa offers indoor and outdoor pools, hammam, saunas, jacuzzi, solarium, relaxation room, and treatment cabins.

  • Can specific massages and treatments be booked at the hotel's spa?

    Massages and various treatments are offered at the spa, by reservation, with different wellness programmes and packages.

  • Does the hotel have a swimming pool?

    The swimming pool at Riffelalp Resort 2222m includes an indoor section and a heated outdoor section, integrated into the spa.

Included Services

  • Is access to the spa and pools included in the room price?

    Some offers include access to the spa and pool, but treatments and massages are generally charged extra.

  • What services are usually included in the room rate at the Riffelalp Resort 2222m?

    Certain services such as buffet breakfast, access to the pool and basic spa, Wi-Fi, and kids club are often included, while treatments, excursions, and drinks are chargeable.

  • Is there a laundry or dry cleaning service at the hotel?

    A laundry and dry cleaning service is available, usually charged extra and organised through the reception.

  • What concierge services are offered by the Riffelalp Resort 2222m?

    A reception and concierge service is provided for reservations, excursions, transfers, and special requests during the stay.

Activities & Leisure

  • Does the hotel offer ski-in/ski-out access to the slopes of Zermatt?

    The Riffelalp Resort 2222m offers a ski-in/ski-out option with direct access to the slopes of Zermatt in winter and hiking trails in summer.

  • What outdoor activities can be practiced around the Riffelalp Resort 2222m?

    Many activities are offered or accessible: skiing, snowboarding, hiking, biking, tobogganing, mountain walks, and scenic excursions.

  • Are there activities or entertainment inside the hotel for fun?

    The hotel has a games room, billiards, and sometimes hosts movie nights, live music, and other entertainment depending on the season.

  • Does the hotel organise guided hikes or accompanied excursions?

    Guided hikes, snowshoe walks, bike tours, or cultural excursions can be organised, sometimes included or offered à la carte.

Family & Kids

  • Does the hotel have a kids club or activities for children?

    The Riffelalp Resort 2222m offers a mini club, a playground, and various activities for children depending on the season.

  • Is the Riffelalp Resort 2222m suitable for a family stay?

    Family rooms and extra bed options are available to accommodate families with children, upon request.

  • Do the hotel's restaurants offer meals suitable for children?

    Children's menus or suitable dishes are generally offered in the restaurants, with flexibility for families.

Pets

  • Are pets allowed at Riffelalp hotel Zermatt?

    Pets are allowed at Riffelalp Resort 2222m upon request, sometimes with an additional charge, according to the policy stated at the time of booking.

  • Are there any specific restrictions for dogs within the hotel premises?

    Dogs are allowed in certain rooms and areas of the hotel, with possible restrictions in restaurants or the spa according to internal regulations.

Accessibility

  • Does the Riffelalp Resort 2222m offer rooms suitable for people with reduced mobility?

    Accessible rooms and some facilities may be adapted for people with reduced mobility, subject to confirmation prior to the stay.

  • Is access to the hotel via the Gornergrat Bahn suitable for wheelchair users?

    Access is via a mountain train from Zermatt, which may require specific assistance for wheelchair users, to be arranged in advance.

  • Is the hotel and its facilities generally accessible for people with reduced mobility?

    The main common areas are generally accessible, but some mountain areas may present constraints due to the terrain and altitude.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation conditions vary according to the chosen rate and period; they are specified at the time of booking and on the stay confirmation.

  • Are there any tourist taxes to pay?

    Local tourist taxes generally add to the room rate and are to be paid on-site according to the current rates in Zermatt.

  • What payment methods are accepted at the Riffelalp Resort 2222m?

    Several payment methods are accepted, including major credit cards and sometimes bank transfers, depending on the booking conditions.

  • What is the average price level for a night at the Riffelalp Resort 2222m?

    The Riffelalp Resort 2222m is rated as a five-star hotel and displays premium rates, varying according to the season, room category, and occupancy.

  • Do hotel rates vary significantly between winter and summer?

    There is a price difference between the high winter season, summer, and intermediate periods, often with special offers or packages available depending on the dates.

  • Is the Riffelalp Resort 2222m open all year round?

    The hotel generally opens during the winter and summer seasons with intermediate closure periods, on dates published on the official website.

Sustainability

  • Does the hotel have an environmental policy or sustainability certifications?

    No detailed public information specifies sustainability commitments; environmental practices may follow the usual standards of a mountain hotel in Switzerland.

  • Does the mode of access to the hotel help reduce the carbon footprint of the stay?

    The location in a pedestrian zone at altitude naturally limits car traffic and encourages the use of the mountain train for access.

  • Does the establishment implement specific measures to save energy and water?

    Mountain constructions in Switzerland generally prioritise good insulation and rigorous energy management, without specific measures being publicly detailed for the hotel.

The Concierge answers — Riffelalp hotel Zermatt

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you organise my complete transfer from Geneva airport to the Riffelalp Resort 2222m?

    The concierge can arrange the taxi or train journey to Zermatt and then the cogwheel train or Gornergrat Bahn transfer to the Riffelalp station according to your arrival times.

  • Is it possible to book train tickets to Zermatt and the ascent to Riffelalp in advance?

    The concierge can reserve seats on the panoramic train from Visp or Täsch and coordinate the connection with the train to Riffelalp based on your arrival time.

  • Can you book a porter service to transfer my luggage from Zermatt station to the hotel?

    Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me choose the best route from Zurich airport to the hotel?

    The concierge can advise on private transfer or train options from Swiss airports and indicate the most convenient durations and connections.

  • Can I request an early morning transfer from the hotel to Zermatt station for an early train?

    Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you reserve a table in one of the restaurants at the Riffelalp Resort 2222m for dinner?

    Reservations are made through the concierge, who can secure a table in the hotel's restaurants Alexandre, Al Bosco, or Walliserkeller depending on the season and availability.

  • Can the concierge recommend and book a gourmet restaurant in Zermatt centre?

    The concierge can recommend gourmet restaurants in Zermatt, check availability, and make reservations considering your culinary preferences.

  • Is it possible to organise a private dinner or a special table with a view of the Matterhorn?

    Contact the concierge to confirm the arrangements for the day.

  • Can you inform the restaurants of my food allergies when making reservations?

    The concierge can inform the hotel restaurant team and external establishments of your allergies and preferences during the reservations.

Spa Bookings

  • Can you book spa treatments for me at the Riffelalp Resort 2222m?

    Reservations are made through the concierge, who can block slots for treatments, massages, and access to the St.-Trop spa facilities.

  • Is it possible to organise a couples massage or a romantic spa ritual?

    The concierge can organise duo treatments, privatise certain areas depending on availability, and adjust the timings to fit your stay.

  • Can you check the availability of a spa slot just after my arrival at the hotel?

    Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can you organise a day trip to Gornergrat and the main viewpoints of the Matterhorn?

    The concierge can organise excursions to Gornergrat, Gorner Gorge, or the glacier, including train tickets, guides, and schedules adapted to the weather.

  • Can the concierge organise a guided tour of Zermatt and its heritage?

    The concierge can recommend guided tours of the village of Zermatt, museums, and churches, with multilingual private guides if desired.

  • Is it possible to book a helicopter flight over the Matterhorn from the Riffelalp Resort 2222m?

    Contact the concierge to confirm the arrangements for the day.

Special Occasions

  • Can you help me organise a romantic marriage proposal at Riffelalp with a view of the Matterhorn?

    The concierge can arrange room decoration, flowers, champagne, and possibly a special dinner for a marriage proposal or anniversary.

  • Is it possible to organise a birthday surprise with cake and decoration at the hotel restaurant?

    The concierge can prepare a personalised cake, reserve a table, and coordinate special touches to mark the occasion.

  • Can you organise a professional photo shoot in the vicinity of the hotel for a special occasion?

    Contact the concierge to confirm the arrangements for the day.

Shopping & Luxury Services

  • Can the concierge advise me on luxury shopping (watches, jewellery) in Zermatt?

    The concierge can indicate the best watch boutiques, jewellers, and luxury sports shops in Zermatt, and propose a personalised shopping itinerary.

  • Is it possible to organise a personal shopper session for purchasing high-end ski equipment?

    Contact the concierge to confirm the arrangements for the day.

  • Can you take care of sending my purchases or luggage to my home after the stay?

    The concierge can be contacted to confirm the arrangements for the day.

Family Activities

  • Can you recommend family activities around the Riffelalp Resort 2222m?

    The concierge can suggest family-friendly activities such as easy walks, tobogganing, fun tours of Zermatt, and children's entertainment depending on the season.

  • Can the concierge enrol my children in ski lessons with an instructor near the hotel?

    The concierge can be contacted to confirm the arrangements for the day.

Personalized Experiences

  • Can you create a customised programme for a wellness and hiking stay at the Riffelalp Resort 2222m?

    The concierge can create a tailored programme combining spa treatments, hikes, gastronomy, and relaxation moments according to your preferences and fitness level.

  • Is it possible to organise a private evening with Swiss wine tasting at the hotel?

    The concierge can be contacted to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

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      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

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        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

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        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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