Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · Desaru

Mandarin Oriental, Desaru Coast

Darul Ta'zim, Persiaran Damai, Desaru Coast, 81930 Bandar Penawar, Johor Darul Ta'zim, Malaisie, Desaru

4.84.8/572 reviews · Google rating
  • Seafront setting in Desaru
  • Natural setting designed for relaxation
  • Elegantly designed shared spaces
  • On-site leisure facilities

Hotel 5-star in Desaru, Malaysia, in the heart of Desaru, featuring a natural seaside setting, leisure facilities and attentive service.

Where should you stay in Desaru for a seafront stay?

Mandarin Oriental, Desaru Coast suits travellers looking for a stay centred on the shoreline and a slower pace.

It works well for couples and families, with on-site leisure facilities and easy access to Desaru Coast activities.

Is Mandarin Oriental, Desaru Coast a five-star hotel?

Yes, Mandarin Oriental, Desaru Coast is a five-star hotel in Malaysia.

The stay focuses on comfort, round-the-clock service and a seaside setting designed for unwinding.

What budget should you plan for a stay at Mandarin Oriental, Desaru Coast?

Rates vary with the season, your dates and the room category selected.

For an accurate figure, check your dates or ask the Concierge based on the type of stay you want.

A word from the Concierge

Mandarin Oriental, Desaru Coast through the Concierge's eyes

The Mandarin Oriental, located in Desaru, Malaysia, offers a luxurious seaside experience. This 5★ hotel is set in a natural environment, perfect for relaxation. The Mandarin Oriental property is known for its impeccable service and refined atmosphere. Guests appreciate the blend of modern comfort and surrounding natural beauty. What sets this hotel apart is its commitment to providing a unique experience. Common areas are elegantly designed, creating a warm and inviting atmosphere. Guests enjoy access to quality leisure facilities, ideal for rejuvenation. Before visiting, know that this hotel suits both couples and families. Various activities cater to the needs of all travelers. The best time to stay is from November to March, when the weather is most pleasant. _My tip from the Concierge:_ consider booking activities in advance, especially during peak season, to secure your spot.

Why choose Mandarin Oriental, Desaru Coast?

Mandarin Oriental, Desaru Coast is an exceptional address in Desaru, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Seafront setting in Desaru
  • Natural setting designed for relaxation
  • Elegantly designed shared spaces
  • On-site leisure facilities
  • Well suited to couples and families

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Outdoor pool

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Seafront breakfast

    Beginning the day in the light of the coastline immediately sets the tone for the stay. This experience centres on the calm of the morning, the sea air and the pleasure of an unhurried breakfast in an elegant seaside setting. It is especially suited to travellers who wish to establish a slower rhythm from the very start of the day.

    Signature bord de merReservation required
  • Personalised wellness pause

    Designed to complement Desaru’s natural setting, this wellness interlude is centred on recovery and slowing down. Depending on the rhythm of the stay, it may be best enjoyed after a morning outdoors or towards the end of the day. The value lies less in performance than in calibration: restoring energy, improving recovery and extending the sense of retreat.

    DétenteReservation required
  • A leisure day without leaving the hotel

    One of the pleasures of a well-conceived resort is the ability to shape an entire day on site without any sense of monotony. Combining relaxation, leisure facilities and leisurely dining breaks, this experience celebrates the ease of a stay in which everything is accessible within a single setting. It is especially appreciated by families and by travellers primarily seeking rest.

    Idéal famillesIncluded in your stay
  • Morning walk along the coast

    Before the day fully unfolds, the shoreline offers a rare moment of calm. Simple in appearance, this is often one of the most memorable experiences: walking early, enjoying the light, taking in the still-quiet landscape and returning to the hotel with the sense of having already found the right rhythm. A classic for couples and for travellers seeking to recentre themselves.

    Included in your stay
  • A quiet end to the day

    In Desaru, late afternoon and early evening are especially conducive to unwinding. This experience encourages a deliberate slowing down after the day’s activities: returning to the room, spending time in the shared spaces, then taking dinner without haste. It is a particularly well-judged way to enjoy the hotel, especially on shorter stays where every transition matters.

    Rythme lentIncluded in your stay
  • Tailored stay for couples or families

    The property lends itself to different styles of stay, and this experience is about shaping the right rhythm from the outset. For a couple, the emphasis may be placed on quiet, shared meals and restorative downtime. For a family, the focus is more likely to be on balancing leisure, rest and daily logistics. In both cases, the aim is the same: a smoother, more coherent stay better aligned with actual expectations.

    Sur mesureReservation required

Restaurants & bars

3 on-site dining venues.

  • à la carte restaurant

    Restaurant

    Highlights

    • Mediterranean
    Practical information

    The concierge’s wordFor an easy, well-judged choice, book à la carte restaurant: its Mediterranean touch is always a good call.

  • Asian restaurant

    Restaurant

  • lounge bar

    Bar

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 12:00

Cancellation

Free cancellation

Pets

Pets are not allowed.

No pets allowed

Location & access

Address: Darul Ta'zim, Persiaran Damai, Desaru Coast, 81930 Bandar Penawar, Johor Darul Ta'zim, Malaisie

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 72 reviews

5/5Leethah Kalidass

Exceptional Service and Integrity at Mandarin Oriental Desaru Coast I would like to extend my sincere appreciation to the team at Mandarin Oriental Desaru Coast for their outstanding service, professionalism, and…

5/5Safian Atan

We love the ambience and quality/attentiveness of the staff. Magnificent long pool to swim, soak and relax in the humid tropical afternoons. We will come back again. You have to experience the suite yourself to see how…

5/5Barney

Stayed for four nights at this stunning resort just a few hours from Singapore and it exceeded expectations in every way. I’ve stayed at several Mandarin properties over the years, but this was genuinely one of the…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 29 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Desaru Coast Riverside AmphitheatreTourist attraction

    1.7 km · 20 min walk

    Open-air amphitheater 1.7 km away, hosting various events and performances.

    Practical information

    The concierge’s wordA nice end-of-day option if you’re after an open-air moment built around a show or event in Desaru.

  • Adventure Waterpark Desaru CoastTourist attraction

    1.8 km · 3 min by car

    Water park 1.8 km away, featuring various water attractions for the whole family.

    Practical information

    The concierge’s wordIf you're traveling with family, Adventure Waterpark Desaru Coast offers a playful break with varied water attractions, ideal for a relaxed half-day outing.

  • Adventure Waterpark Desaru Coast ParkingTourist attraction

    1.9 km · 3 min by car

    Tourist attraction 1854 meters away, featuring water rides for the whole family.

    Practical information

    The concierge’s wordIf you're traveling with family, plan this aquatic break in Desaru for a playful outing centered around water attractions.

  • Desaru Coast RiversideTourist attraction

    2.4 km · 4 min by car

    Desaru Coast Riverside, a tourist attraction 2.3 km away, featuring a pleasant walkway along the river.

    Practical information

    The concierge’s wordFor a quiet break in Desaru, head to Desaru Coast Riverside: the riverside walk is well suited to a late-day stroll.

  • FateehaTourist attraction

    2.4 km · 4 min by car

    Tourist attraction located 2405 meters away, providing a cultural and historical experience.

    Practical information

    The concierge’s wordFor a cultural break in Desaru, Fateeha suits a relaxed visit if you’re in the mood for a moment shaped by local history.

  • Mini Forestry MuseumMuseum

    2.5 km · 4 min by car

    Museum 2,488 meters away, dedicated to forestry and local biodiversity.

    Practical information

    The concierge’s wordIf you’re in the mood for a quiet break, this museum offers a lovely insight into forestry and Desaru’s local biodiversity.

  • Desaru ImpianTourist attraction

    2.7 km · 5 min by car

    Tourist attraction located 2,690 meters away, offering activities and attractions for visitors.

    Practical information

    The concierge’s wordIf you're after a playful break in Desaru, Desaru Impian works well for a few hours of activities and attractions to change pace from the hotel.

  • Surau Mutiara Al-HakimMosque

    4.6 km · 8 min by car

    Mosque located 4,622 meters away, providing a space for prayer and meditation.

    Practical information

    The concierge’s wordIf you're looking for a peaceful pause in Desaru, this mosque offers a simple setting for prayer and meditation.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • ONE°15 Marina Desaru CoastMarina

    1.9 km · 3 min by car

    Marina located 1853 meters away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a sea-focused break, ONE°15 Marina Desaru Coast is a lovely option if you’re in the mood for water activities.

  • Baja milagroPark

    4.7 km · 8 min by car

    Park located 4,691 meters away, providing a natural space to relax and enjoy nature.

    Practical information

    The concierge’s wordBaja milagro is a pleasant nature break if you feel like slowing down for a while and enjoying a green setting in Desaru.

  • Pantai Kompleks Sukan Air & Udara Rakan MudaPark

    4.7 km · 8 min by car

    Park located 4.7 km away, providing spaces for outdoor activities and recreation.

    Practical information

    The concierge’s wordFor an open-air break, this park works well for a relaxing moment or a few outdoor activities, especially during the day.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time are check-in and check-out scheduled at the Mandarin Oriental, Desaru Coast?

    Check-in is generally from 3 PM and check-out until 12 PM, subject to daily conditions and the type of reservation.

  • Can I request a late check-out at the Mandarin Oriental, Desaru Coast?

    A late check-out may sometimes be granted depending on availability. Additional fees may apply depending on the desired time and room type.

  • Does the hotel accept late night arrivals?

    Evening check-in is possible, with reception available 24/7. It is recommended to communicate the estimated arrival time when making the reservation.

  • Can I check in early?

    Early check-in may be granted based on availability; in some cases, an additional night or fees may be required.

Location & Access

  • Where is the Mandarin Oriental, Desaru Coast located in Malaysia?

    Mandarin Oriental, Desaru Coast is located at Desaru Coast, Johor, in southern Malaysia, on the eastern coast of the Malaysian peninsula.

  • What is the nearest airport to the Mandarin Oriental, Desaru Coast?

    The nearest airport is Senai International Airport in Johor Bahru, approximately one hour by road. Singapore Changi is located about two hours by road.

  • How to get to Mandarin Oriental, Desaru Coast from Singapore?

    From Singapore, access is typically by road via the border, or a combination of ferry and car, for a total journey of about two hours depending on traffic.

  • What is the distance between the hotel and the airport?

    The road distance between the hotel and Senai Airport (Johor Bahru) is approximately 70 to 80 km, or about one hour of travel depending on traffic.

  • Are airport transfers offered?

    Private car transfers can be arranged by the hotel from Senai or Singapore airports, upon prior request.

Rooms & Amenities

  • What types of rooms and suites are offered at the Mandarin Oriental, Desaru Coast?

    The rooms and suites offer luxurious contemporary style, often with sea or jungle views, and some categories feature private pools or large terraces.

  • What amenities can be found in the hotel rooms?

    The rooms are equipped with air conditioning, premium bedding, a minibar, a coffee machine, a TV, a luxurious bathroom, and generous storage space.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the rooms and common areas of the Mandarin Oriental, Desaru Coast.

  • Do the rooms have a balcony or terrace with a view?

    Many rooms and villas offer a balcony, terrace, or private outdoor space, with views of the sea or surrounding greenery.

  • Is housekeeping daily at the Mandarin Oriental, Desaru Coast?

    Daily housekeeping and an evening turndown service are provided, in accordance with the standards of the Mandarin Oriental brand.

Included Services

  • What services are included as standard in the room rate?

    Some offers include breakfast or other benefits, but as standard, accommodation and certain amenities like Wi-Fi are included; supplements apply for certain activities and services.

  • Are meals and drinks included in the room price?

    Rates generally do not include meals except for breakfast in certain packages. Charges for dining at restaurants, bars, and room service are billed separately.

  • Does the hotel offer a buggy or internal shuttle service on the property?

    An internal shuttle service with buggies is available to move around the extensive property, including between the rooms, lobby, beach, and restaurants.

  • Does the hotel have parking?

    The hotel has free on-site parking, with plenty of spaces available for resident guests.

Dining

  • What type of breakfast is offered?

    Breakfast is typically served as a varied buffet with local and international options, appreciated for its diversity and quality by guests.

  • What restaurants are available at the Mandarin Oriental, Desaru Coast?

    The hotel features several dining options, including Ambara, Hoshi, Ember Beach Club, a pool café called Essential, and a bar named Dusty Monkey.

  • Does the hotel offer vegetarian options or special menus?

    Vegetarian options and dishes suitable for certain diets can be offered in the restaurants, upon request to the staff.

  • Can room service be ordered at the Mandarin Oriental, Desaru Coast?

    Room service is available, allowing guests to order meals and drinks to their rooms at certain hours specified by the hotel.

  • Is there a beach club or beach bar within the resort?

    Ember Beach Club is the hotel's beach club, featuring a restaurant and pools, open during specific hours that may vary throughout the year.

Spa & Wellness

  • What type of spa is offered at the Mandarin Oriental, Desaru Coast?

    The Chenot Spa at the Mandarin Oriental, Desaru Coast offers a range of wellness treatments and Chenot programmes, in a setting dedicated to rejuvenation.

  • Does the hotel have a specialised manicure or pedicure salon?

    A Bastien Gonzalez manicure and pedicure salon is available, offering specialised hand and foot treatments in a high-end setting.

  • Is there a gym at the Mandarin Oriental, Desaru Coast?

    The resort includes a modern fitness centre, equipped with cardio and weight training machines, accessible to staying guests.

  • Are there wellness or detox programmes available over several days?

    A comprehensive wellness programme, including treatments, nutrition, and activities, can be offered through the Chenot Spa, depending on current offers and availability.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The Mandarin Oriental, Desaru Coast has several pools, including an infinity pool and pools at the Ember Beach Club.

  • What sports activities are offered on-site?

    Tennis and padel courts are available for guests, as well as access to a nearby golf course, The Els Club Desaru Coast.

  • Is the hotel located by the sea with direct access to the beach?

    The hotel is located by the sea with direct access to a sandy beach, ideal for swimming, walking, and certain gentle water activities.

  • What leisure activities does the Mandarin Oriental, Desaru Coast offer to occupy the day?

    The resort offers various leisure activities, including beach, pool, racquet sports, nearby golf, and experiences at the beach club.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    Facilities and services for families, such as the KidsOnly kids club and suitable pools, are provided for stays with children.

  • Is there a kids club at the Mandarin Oriental, Desaru Coast?

    The KidsOnly kids club welcomes children within certain age groups, with a structured activity programme. Specific details are provided on-site.

  • Are there family rooms or villas suitable for large families?

    Some villas and spacious rooms are particularly suitable for families, with multiple beds, separate spaces, and sometimes private pools or gardens.

  • Can the hotel provide a baby cot or equipment for young children?

    Baby cots can be provided upon prior request, subject to availability, at no extra charge in most cases.

Pets

  • Are pets allowed at the Mandarin Oriental, Desaru Coast?

    Pets are generally not accepted at the Mandarin Oriental, Desaru Coast, except for specific arrangements to be confirmed before booking.

  • Does the hotel offer services or facilities for pets?

    No pet-sitting services or specific equipment for animals are offered, as pets are generally not allowed on the premises.

  • Is an assistance dog allowed in the hotel?

    It is recommended that individuals travelling with an assistance animal contact the hotel directly to understand the acceptance conditions and necessary documents.

Accessibility

  • Is the Mandarin Oriental, Desaru Coast suitable for people with reduced mobility?

    The main common areas are accessible, with level pathways or ramps, as the architecture is of an extended resort type.

  • Are there internal transport options to assist people with walking difficulties?

    The resort layout includes wide pathways and buggies that can assist with movement, facilitating access for some individuals with reduced mobility.

  • Are there specially adapted rooms for disabled guests?

    Some accessible or ground floor rooms may be offered to guests with reduced mobility; their availability must be confirmed at the time of booking.

Billing & Policies

  • Is the Mandarin Oriental a luxury hotel at Desaru Coast?

    Mandarin Oriental, Desaru Coast is a five-star luxury resort, featuring high-end facilities, personalised service, and refined contemporary design.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate type and period. It is advisable to check the specific terms at the time of booking.

  • What payment methods are accepted at Mandarin Oriental, Desaru Coast?

    Generally accepted payment methods include major international credit cards and, in some cases, local cash in Malaysian ringgit.

  • Are there mandatory additional charges during certain periods, such as New Year?

    Additional charges may apply for certain activities, the spa, meals, the mandatory New Year’s Gala Dinner on December 31, and some transport services.

  • Are there any tourist taxes to pay?

    Malaysia applies various hotel and service taxes; the exact details of the applicable tourist taxes and amounts should be checked at the time of booking.

Sustainability

  • Does the Mandarin Oriental, Desaru Coast have a sustainability policy?

    Mandarin Oriental Hotel Group communicates commitments regarding sustainability, including plastic reduction, energy efficiency, and responsible practices in its hotels, subject to local adaptation.

  • Does the hotel implement actions to limit single-use plastics?

    Initiatives such as reducing single-use plastics or recycling programmes may be implemented, in accordance with brand standards and local regulations.

  • Are the products used in the spa and restaurant sourced from responsible or local suppliers?

    Some products used in the spa and dining may be sourced responsibly, according to the general commitments of Mandarin Oriental Hotel Group.

The Concierge answers — Mandarin Oriental, Desaru Coast

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Johor Bahru or Singapore airport to the Mandarin Oriental, Desaru Coast?

    The concierge can organise private car transfers to and from Senai Airport (Johor Bahru) or Singapore, with personalised welcome and schedules tailored to flight times.

  • How can I reach the Mandarin Oriental, Desaru Coast from Singapore by ferry and car with an organised pickup?

    The concierge can book ferry and car services from Singapore, combining maritime and road travel according to available schedules.

  • What type of vehicle can you provide for a transfer for a large family with luggage?

    Transfers are organised in a car with a driver, van, or SUV depending on the number of people and luggage. Contact the concierge to confirm the arrangements for the day.

  • How far in advance should I book my transfer to coincide with my Desaru Coast IRONMAN race?

    It is recommended to book transfers at least 48 hours in advance, especially during weekends, school holidays, and events like the Desaru Coast Ironman.

  • Is it possible to arrange transport to other hotels in Desaru Coast like Anantara or One&Only for dinner?

    The concierge can organise daily round-trip transfers to other hotels in Desaru Coast, such as Anantara or One&Only, by private car or buggy depending on availability.

Restaurant Reservations

  • Can you book a table at one of the restaurants at the Mandarin Oriental, Desaru Coast for dinner?

    Reservations are made through the concierge, who can secure a table at the hotel's restaurants (Ambara, Hoshi, Ember Beach Club) based on availability and your dietary preferences.

  • Can you recommend and book a typical seafood restaurant outside the resort?

    The concierge can recommend and book restaurants outside in Bandar Penawar or nearby resorts, arranging round-trip transport if necessary.

  • Is it possible to organise a private romantic dinner on the beach with a personalised menu?

    Special requests (tasting menu, partial privatisation, birthday cake, table decoration) can be arranged in advance with the concierge and the catering teams.

Spa Bookings

  • Can you book a signature treatment for me at the Chenot Spa during my stay?

    Chenot Spa treatments and the Bastien Gonzalez salon can be booked through the concierge or the spa, with a recommendation for early morning or late afternoon slots.

  • How many days before my arrival should I book massages to ensure availability?

    It is recommended to book treatments at least 48 hours in advance, and even earlier during peak season or long Malaysian and Singaporean weekends.

  • Can you organise a complete wellness programme for a day at the Chenot Spa?

    The concierge can organise a half-day or full-day wellness programme including treatments, spa access, a light lunch, and possibly gentle activities such as yoga.

Excursions & Cultural Visits

  • What excursions can you organise around Desaru Coast to discover the Johor region?

    The concierge can arrange private or small group excursions in the Johor region, based on your interests (nature, culture, gastronomy).

  • Can you book an English-speaking guide for a cultural tour in the area?

    Tours can be arranged to local attractions, plantations, or nature parks, with an English-speaking guide or another language upon prior request.

  • Is it possible to organise transport and specific logistics around the Desaru Coast IRONMAN race?

    The concierge can adjust excursion schedules to fit the sporting event, including transfers to the race site and back to the hotel.

Special Occasions

  • Can you organise a romantic room decoration for a marriage proposal?

    The concierge can prepare a romantic room decoration, including petals, candles, champagne, and treats according to your wishes and budget.

  • Is it possible to organise a small vow renewal ceremony at the Mandarin Oriental, Desaru Coast?

    The teams can assist in organising a vow renewal or a small intimate ceremony on the beach or in a private space, with an officiant if necessary.

  • Can you help me organise a surprise birthday party during our stay?

    The concierge can coordinate a personalised cake, music, photographer, and flowers for a birthday or special event at the resort.

Shopping & Luxury Services

  • Can you organise a luxury shopping day in Johor Bahru or Singapore with a private driver?

    The concierge can recommend shopping centres in Johor Bahru or Singapore and arrange a driver for a half-day or full day of shopping.

  • Is it possible to have purchases or gifts delivered directly to my villa at the resort?

    Personalisation, gift wrapping, or room delivery services can be coordinated with partner boutiques or local shops.

  • Can you help me find a specific luxury gift that is unavailable in the hotel shops?

    The concierge can assist in finding and sourcing specific products (rare wines, special flowers, fashion items) subject to local availability.

Family Activities

  • How can I enrol my children in the kids club and find out about the activity programme?

    Registrations for the kids club and family activities are made through the concierge, which details the schedules, accepted ages, and daily programmes.

  • Can you book a tennis or padel lesson for my family during our stay?

    The concierge can arrange private tennis, padel, or golf lessons for both children and adults, with equipment provided or available for rental on-site.

Personalized Experiences

  • Can you create a customised itinerary for a perfect day at the Mandarin Oriental, Desaru Coast?

    The concierge can design a tailored day including beach time, spa treatments, sports activities, meals at various restaurants, and relaxation moments.

  • Is it possible to organise a professional photoshoot at sunset on the beach?

    Private photoshoots can be arranged with a professional photographer at the resort, on the beach, or in the area, at times suited to the lighting.

  • Can you organise an exclusive experience at Ember Beach Club or a private tasting with the chef?

    The concierge can offer exclusive experiences such as privileged access to Ember Beach Club or private tastings, depending on the current schedule.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits